KR20090092639A - Reporting method and system through internet telephony network - Google Patents

Abstract

A report method through an Internet telephony network and a system thereof are provided to grasp the reporting contents more accurately. An IP switch(130) receives reporting contents through a telephone from a reporter. A report file database(110) stores the reporting contents in a file type. A cooperative system(140) moves and stores the reporting file.

Description

REPORTING METHOD AND SYSTEM THROUGH INTERNET TELEPHONY NETWORK}

The present invention relates to a method and system for reporting through an Internet telephone network, and more particularly, to a reporting method in which members of the company can check the contents reported by a mobile worker, a traveler, etc. through voice or text.

Recently, in order to simplify the work reporting system and prevent security, each company is establishing an in-house collaboration system. In-house members have access to the in-house collaboration system, where they can register and store posts about meeting content or business reports or forward them to other members via email. In particular, most companies build their own collaboration and reporting systems, such as groupware and intranets, allowing members to share meeting content or business processes.

However, even if a company built a collaborative system such as groupware or intranet, mobile workers and business travelers had limitations in registering, storing, and retrieving report contents in the collaborative system due to environmental factors such as internet access environment and company security environment. .

Conventionally, when there is no access to the Internet, or because the company's security system is not able to access the collaboration system from the outside, the business report has been performed by oral delivery using a telephone.

However, it was difficult to leave the document as a document or voice digital information, and it was difficult to share the report with other members of the group because it could be delivered only to a specific person who received the report. Accordingly, the report contents are often not accurately delivered, and there is a problem that members of the company cannot receive the report contents in real time because time may be delayed in informing the report contents in the company.

Therefore, the technical problem to be achieved by the present invention is to provide a reporting method and system through the Internet telephone network that allows mobile workers or business travelers to report the work content from time to time, and a number of members in the company can check the report content through groupware, etc. .

According to an embodiment of the present invention, a method for reporting through an internet telephone network includes: receiving a report from a reporter through a telephone; Storing the report content in the form of a file and moving the report file to a collaboration system.

The method may further include performing authentication on the reporter.

The report may be received from the reporter through a voice call or a video call.

The step of authenticating the reporter may include receiving a call from the reporter; Delivering a password request message to the reporter in a two-way voice response (IVR) manner; And authenticating a password input from the reporter.

The report content may be received through a short text message (SMS).

The performing of the authentication on the reporter may confirm whether a password is included in the calling number of the short text message (SMS) sent from the reporter.

The collaboration system may register the report file on a bulletin board or attach a report file to a user who has access to the collaboration system.

According to another embodiment of the present invention, a reporting system via an internet telephone network includes: an IP exchanger for receiving a report from a reporter via telephone; It includes a report file DB for storing the report content in the form of a file and a collaboration system for moving and storing the report file.

The reporter DB may further include a reporter DB that stores the identification code of the reporter or the telephone number of the terminal corresponding to the reporter.

The control unit may further include an authentication unit for the reporter.

Thus, according to the present invention, a mobile worker or a traveler can report the work content in a secure state, and a large number of members in the company can check the report content from time to time. In particular, the members of the company can actually hear the business report recorded by voice, it is possible to grasp the report content more accurately.

1 is a schematic diagram showing a reporting system via an Internet telephone network according to a first embodiment of the present invention.

2 is a flowchart illustrating a reporting method through an Internet telephone network according to the first embodiment of the present invention.

3 is a schematic diagram showing a reporting system via an Internet telephone network according to a second embodiment of the present invention.

4 is a flowchart illustrating a reporting method through an Internet telephone network according to a second embodiment of the present invention.

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention.

First, the reporting system according to the first embodiment of the present invention will be described in detail with reference to FIG. 1.

1 is a schematic diagram showing a reporting system via an Internet telephone network according to a first embodiment of the present invention.

As shown in FIG. 1, the reporting system 100 is connected to the reporter's terminal 300 through the Internet telephone network 200.

The reporting system 100 includes a report file database (DB) 110, a control unit 120, an IP exchange 130, and a collaboration system 140.

The report file DB 110 records the contents reported by the reporter through the terminal 300 and is stored in the form of a file. The reporter transmits the report content through the reporter terminal 300 in an interactive voice response (IVR) manner.

The controller 120 records the report contents delivered by the reporter, converts the report contents into a file format, and stores the report contents in the report file DB 110. In addition, the controller 120 may move the report file stored in the report file DB 110 to the collaboration system 140.

The IP switch (IP-PBX) 130 is a switch designed to use an external trunk line and an internal line as an IP line (LAN, WAN, etc.) in a solid line section of a conventional TDM scheme. IP switch 130 is to maximize the cost savings and convenience by adding the function of the Internet phone to the analog exchange of the general type, the PSTN and the Internet network can be connected to the existing exchange can be a long distance call.

IP exchange 130 receives the incoming Internet call from the reporter, and transmits announcements, that is, voice messages in the IVR format.

The collaboration system 140 performs a function that enables members who perform common tasks through computers connected to an in-house computer network to share information smoothly and make quick and accurate decisions. The collaboration system 140 may be a groupware program that is based on intranet.

The collaboration system 140 includes an e-mail function, a bulletin board function, a teleconference function, a document approval function, a database inquiry and addition function, a messenger function, an education function, and an information search function through a web browser between departments or between companies.

Therefore, the collaboration system 140 may receive a report file stored in the report file DB 110 and register as a post on a bulletin board, or, if a payment is required, attach a report file and perform a payment request.

The internet phone network 200 includes an internet network (not shown) to which a PSTN and a mobile communication network are connected. The internet network is connected to the IP switch 130 of the reporting system 100, and the PSTN and the mobile communication network are connected to the reporter terminal 300. In addition, a gateway is provided between the PSTN and the Internet network, and the mobile communication network and the Internet network to connect heterogeneous networks. Therefore, the voice data transmitted from the reporter's terminal 300 is connected to the Internet network through the PSTN or the mobile communication network, and is transmitted to the IP switch 130 of the reporting system 100 through the Internet network.

The Internet network may use Voice over Internet Protocol (VoIP). VoIP is a network that provides the basic protocol and infrastructure to transmit and receive voice data in the Internet. VoIP provides two-way voice service to subscribers through the Internet telephone network 200, and transmits voice data in the form of data packets of the Internet protocol. In the case of transmitting voice data through the Internet network, not only is it cost effective compared to a public switched telephone network (PSTN), but also a large bandwidth is possible due to the wide bandwidth.

Meanwhile, according to an embodiment of the present invention, it may be set as a Session Initiation Protocol (SIP) as a standard signaling protocol of VoIP. SIP is a protocol for creating, modifying or terminating a multimedia session between terminals to communicate on the Internet telephone network 200. Here, the session includes a multimedia service session such as teleconference, telephone, meeting, event notification, instant messaging, etc. using the Internet.

The reporter terminal 300 is a terminal owned by the reporter who wants to report business content, and includes an internet telephone, a general telephone, a personal mobile phone, a PDA, and the like, which can be called through the Internet telephone network 200.

2 is a flowchart illustrating a reporting method through an Internet telephone network according to the first embodiment of the present invention.

First, when a reporter who is out of office or on a business trip has a content to be reported, when an outgoing call is made to the Internet telephone number of the IP exchange 130 through the terminal 300, the IP exchange 130 automatically receives the Internet telephone ( S200). Here, the Internet phone number of the IP switch 130 is a unique number given from the Internet telephony service provider and may generally have a form of 070-XXX-XXXX.

Then, the controller 120 transmits a pre-recorded authentication password request message to the reporter terminal 300 in a two-way voice response (IVR) method (S210).

In this case, the IVR method is a combination of a voice message transmission and a response by selecting a button of a touchtone telephone.

For example, "Hello? XX is the company's voice business reporting system. If you want to report, please send the announcement to the terminal 300 to see the announcement." Here, the authentication password may be a unique password of the company or may be a number assigned to each reporter.

On the other hand, if the reporter correctly inputs the set authentication password, the control unit 120 approves the authentication for the reporter (S220). If the reporter does not enter the set authentication password or enters another number, the reporter is not authenticated and the internet phone connection is terminated. Of course, if the authentication password is wrong, you may be asked to enter it again.

When the authentication of the reporter is performed, the controller 120 transmits a report request message to the reporter terminal 300 in an IVR method (S230).

For example, "OOO, you have been authenticated. If you hear a beeping sound, say it, press the well (#) after completion, and press the asterisk (*)." To pass).

In addition, there may be a need for reporters to communicate the report to only some members of the organization. Accordingly, the reporting system 100 may be set to allow the reporter to select a member. For example, the reporter listens to each department's name from the reporting system 100 in order of "HR1 team, 2 legal teams, 3 planning teams ..." and selects the department to which the member to receive the report belongs. You can listen to the names of the members in the department in order and then select who to report to. Of course, the reporting system for the reporter, that is, may be implemented to be automatically reported to the member corresponding to the immediate superior.

When the subscriber records the report content according to the announcement, the report file DB 110 stores the reporter information and the recorded content (S240).

At this time, the control unit 120 converts the report content into a voice file format such as an AVI, MPEG, MP3 file, etc. and stores it in the report file DB 110 (S250). In addition, the index of the file is recorded in the report file DB (110). Here, the name of the reporter, the time reported by the reporter, the recording time of the report content, etc. may be recorded in the index of the report file.

In addition, the control unit 120 moves the report file stored in the report file DB 110 to the collaboration system 140 (S260). Here, the collaboration system 140 may directly import the report file from the report file DB 110.

In addition, the collaboration system 140 may register a report file on a bulletin board or attach a report file to members to perform a payment request (S270).

Then, members who can access the collaboration system 140 can check the report file requested to be posted or approved through the web browser (S280).

Therefore, according to the first embodiment of the present invention, since the members of the company can share the contents reported by the mobile workers, the business travelers, and the like, the contents to be reported can be more accurately understood, and the report contents can be confirmed in real time. Can be. In addition, since prior approval is performed on the reporter, false reporting by a third party can be prevented through high security.

Meanwhile, in the first exemplary embodiment of the present invention, the reporter reports the voice report. However, when the reporter reports the video call, the reporting system 100 may store the report content as a video file. Reporters can also report through the Short Message Service (SMS).

3 is a schematic diagram showing a reporting system via an Internet telephone network according to a second embodiment of the present invention.

As shown in FIG. 3, the reporting system 400 is connected to the reporter's terminal 300 through the Internet telephone network 200. As shown in FIG. 3, the reporting system 400 includes a report file database (DB) 410, a reporter database (DB) 420, a control unit 430, an IP exchange 440, and a collaboration system 450. Include. The report file database (DB) 410, the control unit 430, the IP exchanger 440, and the collaboration system 450 shown in FIG. 3 are the report file DB 110, the control unit 120, Since many parts are similar to the IP switch 130 and the collaboration system 140, the description of the same parts will be omitted and the differences will be described.

The reporter DB 420 stores the name of the reporter and the telephone number of the reporter terminal 300 corresponding to the reporter. Here, the reporter may be all members of the organization, or may be some members who are on the road or traveling. Therefore, when a traveler or a mobile worker among the organization members is notified of the absence at a specific time through the collaboration system 450, the collaboration system 450 transmits a list and the absence time of the traveler or mobile worker to the reporter DB 420. The reporter DB 420 then records the list of business travelers or mobile workers, their phone numbers, and their respective absence times.

When the report content is received in the form of an SMS message from the outside, the controller 430 checks the calling number to determine whether the message is sent by a legitimate reporter. In this case, when transmitting an SMS message, the caller may arbitrarily change the calling number, that is, the number to be contacted. Accordingly, there is a risk that a third party makes a false report by stealing the reporter's terminal 300 number. Accordingly, the controller 430 authenticates the reporter by confirming that the number of the reporter's terminal 300 and the number combined with the authentication password match exactly.

For example, assuming that the telephone number of the reporter terminal 300 is "010-123-4567" and the authentication password is "1234", the controller 430 determines that the calling number is "010-123-4567-1234". In case of certification, a valid reporter is authenticated.

4 is a flowchart illustrating a reporting method through an Internet telephone network according to a second embodiment of the present invention.

First, a reporter who is out of office or on a business trip enters a report in the form of an SMS message when there is a report to be reported. That is, when the reporter sends an SMS message to the Internet telephone number of the IP switch 440 through the terminal 300, the IP switch 130 receives the SMS message from the reporter's terminal 300 (S400).

In this case, like the first embodiment of the present invention, the Internet telephone number of the IP switch 440 is a unique number given from an Internet telephony service provider, and generally has a form of 070-XXX-XXXX.

When the SMS message is delivered, the controller 430 determines whether the message is transmitted by the reporter through the telephone number. That is, as described above, the control unit 430 checks whether the originated telephone number is included in the telephone number recorded in the reporter DB 420, and confirms whether the authentication password is correct.

If the outgoing telephone number matches the set number, the controller 430 approves authentication for the reporter (S410). The controller 430 converts the SMS message into a TEXT file and stores the SMS message in the report file DB 410 (S420).

On the other hand, if the outgoing telephone number does not match the set number, the authentication of the reporter is disapproved and the SMS message is not reported.

The control unit 430 moves the report file stored in the report file DB 110 to the collaboration system 450 (S430). As with the first embodiment of the present invention, the collaboration system 450 may retrieve the report file directly from the report file DB 110.

In addition, the collaboration system 450 may register a report file on a bulletin board or attach a report file to members to perform a payment request (S440).

Then, members who have access to the collaboration system 450 may check the report file requested to be posted or approved through the web browser (S450).

Therefore, according to the second embodiment of the present invention, when a mobile worker, a traveler, etc. are in a conference room where an internet phone is difficult to use, an emergency breaking situation is reported, an important call is waiting, or a simple content is reported. You can report your work through. Therefore, members of the company can share the report content in real time through the collaboration system 450.

On the other hand, in the embodiment of the present invention has been described as storing the report content in the form of voice, SMS message report file DB 110, all of various forms such as fax, e-mail, etc. through the Unified Messaging Service (Unified Messaging System, UMS) Message types can be viewed and saved in the file DB.

Although the preferred embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

Claims (15)

Receiving a report from a reporter via telephone; Storing the report content in the form of a file; And And reporting the report file to a collaborative system. The method of claim 1, And performing authentication for the reporter. The method of claim 2, And the report content is received from the reporter via a voice call or a video call. The method of claim 3, Performing authentication for the reporter, Receiving a call sent from the reporter; Delivering a password request message to the reporter in a two-way voice response (IVR) manner; And And authenticating the password inputted from the reporter. The method of claim 2, The report content is a report method via the Internet phone network, characterized in that received via a short text message (SMS). The method of claim 5, Performing authentication for the reporter, Reporting method via the Internet phone network, characterized in that whether the password is included in the calling number of the SMS message sent from the reporter. The method of claim 1, The collaboration system, Registering the report file on a bulletin board or attaching the report file and requesting a payment to a user who can access the collaboration system. An IP exchanger for receiving a report from the reporter by telephone; A report file DB for storing the report contents in a file form; And And a collaboration system for moving and storing the report file. The method of claim 8, And a reporter DB for storing an identification code of the reporter or a telephone number of a terminal corresponding to the reporter. The method of claim 9, And a control unit for performing authentication on the reporter. The method of claim 10, The report content is a reporting system via an Internet telephone network, characterized in that received from the reporter via a voice call or a video call. The method of claim 11, The control unit, When receiving a call originating from the reporter, an Internet telephone network comprising a password request message is delivered to the reporter in a two-way voice response (IVR) method, and a report request message is transmitted when a password is input from the reporter. Reporting system. The method of claim 10, The report content is a reporting system via an Internet telephone network, characterized in that received via a short text message (SMS). The method of claim 13, The control unit, Reporting system via the Internet telephone network, characterized in that whether the password is included in the calling number of the SMS message sent from the reporter. The method of claim 8, The collaboration system, Registering the report file on a bulletin board or attaching the report file to the user who can access the collaboration system payment request, characterized in that via the Internet phone network.