CN102740168A - Method and system for realizing call, office system and enterprise switchboard system - Google Patents
Method and system for realizing call, office system and enterprise switchboard system Download PDFInfo
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- CN102740168A CN102740168A CN2011100897511A CN201110089751A CN102740168A CN 102740168 A CN102740168 A CN 102740168A CN 2011100897511 A CN2011100897511 A CN 2011100897511A CN 201110089751 A CN201110089751 A CN 201110089751A CN 102740168 A CN102740168 A CN 102740168A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
- H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
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Abstract
The invention provides a method and a system for realizing call, an office system and an enterprise switchboard system. The method comprises the following steps: an enterprise switchboard system receives a call request message sent by an office system, wherein the call request message carries information of both a calling party and a called party; and the enterprise switchboard system initiates a call flow according to the call request message. With the method and the system for realizing call, the office system and the enterprise switchboard system, an enterprise switchboard can be called through an office system.
Description
Technical field
The present invention relates to the communications field, relate in particular to method and system that a kind of realization that combines based on company telephone exchange system and office system calls out, and office system and company telephone exchange system.
Background technology
In today of mechanics of communication fast development; Along with enterprise's improving constantly to requirements such as office efficiencies; Emerge many office systems, so that the enterprises personnel share information, collaborative work efficiently quickly and easily; Realize rapid, omnibearing information gathering, information processing, for the management and the decision-making of enterprise provides scientific basis.Meanwhile; Communication has also been arrived vital status in the developing significance of enterprise operation; Along with the continuous expansion of scope of the enterprise, the continuous increase of branch, the communication requirement between each branch inside of enterprise is also more and more frequent; Company telephone exchange provides realizes that the communication of each strange land branch in the enterprise is intercommunication, the solution of videoconference or multiparty conference.
At present, generally by forming with lower component, structure is seen Fig. 1 to common office system, comprises client and service end, and service end mainly realizes professional processing, and wherein, Service Processing Module commonly used comprises: 1) authentication module is used for authentication is carried out in user capture; 2) e-mail module is used to realize e-mail function; 3) address list module is used for preserving and managing user information; 4) workflow module is used for the workflow of leading subscriber, for example the Lotus Notes of IBM, the Outlook of Microsoft.
Common company telephone exchange system is as shown in Figure 2, comprises business interface module, Service Processing Module and data memory module.To different requests, the business interface module often comprises: 1) short message interface is used for note sent and provides support; 2) videoconference interface is used for the scan database conferencing information, rises and exhales conference telephone; 3) interface of calls is for the user provides the calling access service.Service Processing Module is then handled to different service, and data memory module is used to preserve user profile and function information.
But because the restriction of region, the clerical workforce that goes out often can't use company telephone exchange to carry out intercommunication, and company telephone exchange just can't provide call service, and this just causes migrant person's communication fee to rise, and increases enterprise's office cost.
Summary of the invention
The technical problem that the present invention will solve provides a kind of method and system that realize calling out, and office system and company telephone exchange system, realizes the function of calling out company telephone exchange through office system.
In order to solve the problems of the technologies described above, the invention provides a kind of method of calling out of realizing, comprising:
The company telephone exchange system receives the call request message that office system is sent, and said call request message carries calling user information and called user information;
Said company telephone exchange system is according to the said call request message flow process that makes a call.
Further, said method also has following characteristics: said company telephone exchange system comprises according to the make a call step of flow process of said call request message:
The said call request message of said company telephone exchange system analysis is packaged into message related to calls with the information that parses, then based on the said message related to calls flow process that makes a call.
Further, said method also has following characteristics: said message related to calls comprises caller information unit and called party information unit, and said company telephone exchange system comprises the step of the information encapsulation message related to calls that parses:
Said company telephone exchange system is if inquire the company telephone exchange calling privilege limit information corresponding with the calling subscriber according to said calling user information; Then said calling user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said caller information unit; If inquire the company telephone exchange calling privilege limit information corresponding, then said called user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said called party information unit with the called subscriber according to said called user information.
Further, said method also has following characteristics: the make a call step of flow process of said company telephone exchange system comprises:
If judge that according to said calling user information the calling subscriber has the calling authority, and judge that according to called user information the called subscriber has the calling authority, then make a call to said calling subscriber and said called subscriber.
Further, said method also has following characteristics: said call request message also carries call subject information, and said company telephone exchange system makes a call and also comprises in the process of flow process:
Said company telephone exchange system is converted into voice with said call subject information, in the process that said calling subscriber and said called subscriber make a call, plays said voice to said called subscriber.
Further, said method also has following characteristics: said company telephone exchange system receives the call request message that office system sends and realizes through following agreement: HTTP or Simple Object Access Protocol.
In order to address the above problem, the present invention also provides a kind of office system, comprising:
Call management module after being used to receive call instruction, is encapsulated as call request message with calling user information and called user information, then said call request message is sent to message transmission module;
Said message transmission module is used for said call request message is sent to the company telephone exchange system.
Further, above-mentioned office system also has following characteristics:
Said call management module, receive call instruction after, also be used for call subject information is encapsulated into said call request message.
Further, above-mentioned office system also has following characteristics: said office system also comprises:
Memory module; Be used to store said calling user information and said called user information; Said calling user information comprises the company telephone exchange calling privilege limit information that the calling subscriber is corresponding, and said called user information comprises the company telephone exchange calling privilege limit information that the called subscriber is corresponding.
Further, above-mentioned office system also has following characteristics:
Said message transmission module is through HTTP or Simple Object Access Protocol said call request message to be sent to said company telephone exchange system.
In order to address the above problem, the present invention also provides a kind of company telephone exchange system, comprising:
Parsing module after being used to receive the call request message of office system transmission, parses calling user information and called user information from said call request message;
Package module is used for the information that said parsing module parses is packaged into message related to calls, then said message related to calls is sent to Service Processing Module;
Said Service Processing Module is used for according to the said message related to calls flow process that makes a call.
Further, above-mentioned company telephone exchange system also has following characteristics: said message related to calls comprises caller information unit and called party information unit, and said package module comprises:
Query unit is used for according to the said calling user information inquiry company telephone exchange calling privilege limit information corresponding with the calling subscriber; After being used to receive the notice of encapsulation unit, according to the said called user information inquiry company telephone exchange calling privilege limit information corresponding with the called subscriber;
Encapsulation unit; Be used for inquiring under the situation of the company telephone exchange calling privilege limit information corresponding with the calling subscriber in said query unit; Said calling user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said caller information unit; Notify said judging unit then; Be used for inquiring under the situation of the company telephone exchange calling privilege limit information corresponding with the called subscriber in said query unit, said called user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said called party information unit after, said message related to calls is sent to Service Processing Module.
Further, above-mentioned company telephone exchange system also has following characteristics: said Service Processing Module comprises:
First judging unit, be used to receive said message related to calls after, judge whether comprise company telephone exchange calling privilege limit information in the said caller information unit;
Second judging unit is used for comprising under the situation of company telephone exchange calling privilege limit information in the said caller information of first judgment unit judges unit, judges the company telephone exchange calling privilege limit information that whether comprises the corresponding called user in the said called party information unit;
Calling unit is used for comprising under corresponding called user's the situation of company telephone exchange calling privilege limit information in the said called party information of second judgment unit judges unit, makes a call to said calling subscriber and said corresponding called user.
Further, above-mentioned company telephone exchange system also has following characteristics:
Said parsing module also is used for parsing call subject information from said call request message;
Said package module also is used for said call subject information is encapsulated into said message related to calls;
Said Service Processing Module also is used for the information of said call subject unit is converted into voice, in the process of flow process that makes a call, plays said voice to the corresponding called user then.
In order to address the above problem, the present invention also provides a kind of system of calling out of realizing, comprising: above-mentioned office system and above-mentioned company telephone exchange system.
To sum up, the present invention provides a kind of method of calling and system based on company telephone exchange system and office system, reaches office system and company telephone exchange system, calls out through office system with realization; Can make the user obtain the enterprises personal information at the office system platform, be connected to the company telephone exchange system, the company telephone exchange system confirms the information of employee in company telephone exchange through employee information; Preferred route is called out the enterprises personnel, perhaps holds videoconference; Save the time that the company telephone exchange user searches address list, reduced entreprise cost, improved the scope of application of company telephone exchange; Expand the office system function, improved enterprise's office efficiency.
Description of drawings
Fig. 1 is the structural representation of present office system;
Fig. 2 is the structural representation of present company telephone exchange system;
Fig. 3 is the sketch map of the realization of the embodiment of the invention system of calling out;
Fig. 4 is the form sketch map of the message related to calls of the embodiment of the invention;
Fig. 5 is the sketch map of the package module of the embodiment of the invention;
Fig. 6 is the sketch map of the Service Processing Module of the embodiment of the invention;
Fig. 7 is the flow chart of the method for realization calling of the present invention;
Fig. 8 is the flow chart of the realization of the embodiment of the invention one method of calling out;
Fig. 9 is the flow chart of the realization of the embodiment of the invention two method of calling out.
Embodiment
Because office system can make the enterprises personnel not receive region restriction to handle personal information whenever and wherever possible, office system is generally all stored the most full employee information, comprises that the employee is at the unique identification of enterprises (like job number etc.).
In order to understand the present invention better, the present invention is done to describe further below in conjunction with accompanying drawing and specific embodiment.
Fig. 3 is the sketch map of the realization of the embodiment of the invention system of calling out, and as shown in Figure 3, the calling system of present embodiment comprises: office system and company telephone exchange system, wherein,
Said office system after being used to receive call instruction, is sent call request message to the company telephone exchange system, and said call request message carries calling user information and called user information;
Said company telephone exchange system, be used to receive said call request message after, according to the said call request message flow process that makes a call.
Wherein, office system can comprise: a call management module, a message transmission module and a memory module.
Said call management module; Link to each other with message transmission module with memory module; Being mainly used in provides User Interface; After the call instruction that receives user's input, calling user information and called user information are encapsulated as call request message, then said call request message is sent to message transmission module;
In a preferred embodiment; Said calling user information can comprise the company telephone exchange calling privilege limit information that the calling subscriber is corresponding; Said called user information can comprise the called subscriber corresponding company telephone exchange calling privilege limit information, the company telephone exchange system can know from the call request message that receives whether calling subscriber and called subscriber have the calling authority of company telephone exchange like this.
Particularly, the user can import topic of call or Session Topic through User Interface, and utilizes the mode of address list, input enterprises job number or the company telephone exchange cornet of office system to confirm the called subscriber.
When the user confirms the called subscriber, after the selective call, the call object quantity that call management module can combine to have selected is tested, and when call object when being empty, the prompting user selects the called subscriber; When the maximum that can support greater than the company telephone exchange TeleConference Bridge when call object quantity was participated in number, prompting user called subscriber quantity surpassed the quantity that system supports; When number of objects met the requirements, call management module deposited the called subscriber's of user's job number or exchange cornet and selection job number or exchange cornet in the memory module in order, so that the user can select historical object when calling out next time.
Then, call management module can encapsulate topic of call or Session Topic, calling subscriber's job number and called subscriber's job number or the message that cornet becomes to define according to certain way.Then, call management module sends to message transmission module with this message.
Said message transmission module; The message of being responsible for call management module is sent is with HTTP (Hyper Text Transfer Protocol; HTTP) or SOAP modes such as (Simple Object Access Protocol, Simple Object Access Protocols) send to the message interface module of company telephone exchange.
Wherein, the company telephone exchange system comprises: a message processing module, a data memory module and a Service Processing Module.
Said message processing module; Link to each other with Service Processing Module with data memory module; Main be responsible for combining relevant informations such as enterprise personnel that the company telephone exchange system deposited or department to resolve, be packaged into the message format that defines in advance and send to Service Processing Module with the message that receives.
Can further said message processing module be subdivided into and comprise parsing module and package module, wherein,
Parsing module after being used to receive the call request message of office system transmission, parses calling user information and called user information from said call request message;
Package module is used for the information that said parsing module parses is packaged into message related to calls, then said message related to calls is sent to Service Processing Module;
Said Service Processing Module is used for according to the said message related to calls flow process that makes a call.
The format sample of this message related to calls is as shown in Figure 4, can comprise three parts: call subject (topic of call or Session Topic) unit, caller information unit and called party information unit, wherein,
Topic representes the call subject unit;
The caller information unit can comprise: Ss, IDs and Is, wherein, Ss represent calling party address (the address here so long as the address that can discern all can, for example, IP address, MAC Address etc., relevant with concrete procotol); IDs representes the unique identification (for example, job number) of calling subscriber in enterprise; Is representes the calling privilege limit information of calling subscriber in the company telephone exchange system (for example, the intercom number of employee in company telephone exchange, rate information etc. (being the necessary information of company telephone exchange calling party);
The called party information unit can comprise: Fd, IDd and Id, and wherein, Fd representes to represent the uniquely identified sign (for example: 0 expression job number, 1 expression company telephone exchange cornet) of called subscriber in enterprise; IDd representes the unique identification (for example, job number or company telephone exchange cornet) that the called subscriber is corresponding; Id representes the relevant information (for example, called subscriber corresponding company telephone exchange calling privilege limit information) of called subscriber in company telephone exchange.
Said data memory module links to each other with Service Processing Module with message processing module, is used to store company telephone exchange information and function information (business information of the business datum that needs such as, Business Processing, link information, dictionary table and so on etc.).
Said Service Processing Module links to each other with message processing module, data memory module and message communication network element, and the call request that main processing receives makes a call.Service Processing Module will parse call subject unit, caller information unit and called party information unit to the message that receives.Service Processing Module is converted into voice with call subject; The address information of carrying according to calling user information is again returned information; Whether whether carry company telephone exchange calling privilege limit information according to subscriber unit comes judges to have company telephone exchange to call out authority; For the calling subscriber who does not have authority, return the lack of competence prompting, terminated call; For there not being company telephone exchange to call out the called subscriber of authority, will not make a call.For there being company telephone exchange to call out the calling and called user of authority,, select optimum routing mode (for example IP network), to the called request of making a call according to calling subscriber, the called subscriber information in company telephone exchange.At last, when the called subscriber answers, play call subject to the called subscriber.
In a preferred embodiment, as shown in Figure 5, said package module can further be subdivided into and comprise: query unit and encapsulation unit, wherein,
Query unit is used for according to the said calling user information inquiry company telephone exchange calling privilege limit information corresponding with the calling subscriber; After being used to receive the notice of encapsulation unit, according to the said called user information inquiry company telephone exchange calling privilege limit information corresponding with the called subscriber;
Encapsulation unit; Be used for not inquiring under the situation of the company telephone exchange calling privilege limit information corresponding with the calling subscriber in said query unit; After said calling user information encapsulated into said caller information unit, said message related to calls is sent to said Service Processing Module; Perhaps; Be used for inquiring under the situation of the company telephone exchange calling privilege limit information corresponding with the calling subscriber in said query unit; Said calling user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said caller information unit; Notify said judging unit then, do not inquire under the situation of the company telephone exchange calling privilege limit information corresponding in said query unit then with the called subscriber, said called user information is encapsulated into said called party information unit after; Said message related to calls is sent to said Service Processing Module; Perhaps inquire under the situation of the company telephone exchange calling privilege limit information corresponding with the called subscriber in said query unit, said called user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said called party information unit after, said message related to calls is sent to Service Processing Module.
Wherein, said parsing module can also be used for parsing call subject information from said call request message;
Said package module can also be used for said call subject information is encapsulated into said message related to calls;
Said Service Processing Module can also be used for the information of said call subject unit is converted into voice, in the process of flow process that makes a call, plays said voice to the corresponding called user then.
In a preferred embodiment, as shown in Figure 6, said Service Processing Module also can further be subdivided into and comprise: first judging unit, second judging unit, calling unit and voice conversion unit, wherein,
First judging unit, be used to receive said message related to calls after, judge whether comprise company telephone exchange calling privilege limit information in the said caller information unit;
Second judging unit is used for comprising under the situation of company telephone exchange calling privilege limit information in the said caller information of first judgment unit judges unit, judges the company telephone exchange calling privilege limit information that whether comprises the corresponding called user in the said called party information unit;
Calling unit is used for not comprising under the situation of company telephone exchange calling privilege limit information in the said caller information of first judgment unit judges unit, returns the calling subscriber to the calling subscriber and does not have the information of calling out authority; Perhaps be used for not comprising under corresponding called user's the situation of company telephone exchange calling privilege limit information, return said corresponding called user to the calling subscriber and do not have the information of calling out authority in the said called party information of second judgment unit judges unit; Perhaps be used for comprising under corresponding called user's the situation of company telephone exchange calling privilege limit information, make a call to said calling subscriber and said corresponding called user in the said called party information of second judgment unit judges unit.
In addition, said parsing module also is used for parsing call subject information from said call request message;
Said encapsulation unit;, said called user information and corresponding company telephone exchange calling privilege limit information also be used for after being encapsulated into said called party information unit; Said call subject information is encapsulated the call subject unit in the into said message related to calls, more said message related to calls is sent to Service Processing Module;
Said voice conversion unit is used for the information of said call subject unit is converted into voice, sends to calling unit then;
Said calling unit in the process of said calling subscriber and the said corresponding called user request of making a call, also being used for, is play said voice to said corresponding called user.
Calling system provided by the present invention through office system and company telephone exchange system are combined, has been saved the time that the company telephone exchange user searches address list; Make the user obtain the enterprises personal information at the office system platform, be connected to company telephone exchange, company telephone exchange is confirmed the information of employee in company telephone exchange through employee information; Preferred route is called out the enterprises personnel, perhaps holds videoconference; Reduced entreprise cost; Improve the scope of application of company telephone exchange, expanded the office system function, improved enterprise's office efficiency.In addition, by means of the abundant business of company telephone exchange system, can be so that the hommization and convenient more of the communication in the enterprise.
Fig. 7 is the flow chart of the method for realization calling of the present invention, and as shown in Figure 7, this method can comprise following step:
S10, company telephone exchange system receive the call request message that office system is sent, and said call request message carries calling user information and called user information;
S20, said company telephone exchange system are according to the said call request message flow process that makes a call.
For method of calling of the present invention better is described; The concrete grammar that will use office system to realize that company telephone exchange is called out to the user for example below is elaborated; Enterprise and enterprise customer that will guarantee office system and company telephone exchange system here etc. has identical unique identification, like job number.Specify as follows:
As shown in Figure 8, when the enterprise customer uses enterprise's office system to call out, comprise the steps:
Step 101, enterprise customer login the office system client; Get into and call out the interface, the input topic of call is provided with the called subscriber through the group address book of checking enterprise's office system service end or the mode of importing called subscriber's job number, company telephone exchange cornet; Called subscriber's quantity is 1, selective call.
After step 102, office system receive call instruction, called subscriber's quantity is carried out verification, when call object was sky, the prompting user selected the called subscriber; When the maximum that can support greater than the company telephone exchange TeleConference Bridge when call object quantity was participated in number, prompting user called subscriber quantity surpassed the quantity that system supports; When call object quantity meets the requirements, change step 103 over to.
Step 105, office system send to the company telephone exchange system through modes such as http agreement or soap protocols with packaged call request message.
Step 106, company telephone exchange system resolve after receiving the call request message that office system sends;
Particularly, the company telephone exchange system encapsulates the topic of call that parses in the call subject unit of message related to calls into; Afterwards, from call request message, parse calling subscriber and called subscriber's unique identification (for example job number or cornet), whether inquiry exists user's relevant enterprise exchange calling privilege limit information according to unique identification.
At first, company telephone exchange system log (SYSLOG) calling subscriber's address encapsulates this address in the caller information unit of the message related to calls that into is sent to Service Processing Module; Then, from call request message, parse calling subscriber and called subscriber's job number or cornet; Then; Whether corresponding job number or the cornet of inquiring calling user exists corresponding company telephone exchange calling privilege limit information in the company telephone exchange system in data memory module; If do not exist, the message related to calls encapsulation finishes, and this message related to calls is sent in the Service Processing Module; If exist, just the company telephone exchange calling privilege limit information of calling subscriber in the company telephone exchange system put in the caller information unit; In data memory module, find company telephone exchange calling privilege limit information in called subscriber's the corresponding company telephone exchange of job number or the cornet system (like inner cornet etc.) then; If information does not exist, in the called party information unit that then only that called object is corresponding job number or cornet encapsulate the message related to calls that into is sent to Service Processing Module; If information exists, then that the called subscriber is corresponding job number or cornet and this company telephone exchange calling privilege limit information encapsulate in the called party information unit of message related to calls into.Then, message processing module sends to Service Processing Module with packaged message related to calls.
Step 107, company telephone exchange system analysis message related to calls are according to the information that the parses flow process that makes a call;
Particularly, Service Processing Module is resolved after receiving message related to calls, and the topic of call that parses is converted into voice; Resolve caller information unit and called party information unit afterwards; If the company telephone exchange calling privilege limit information that the caller information unit does not carry judges that then the calling subscriber does not have the calling authority, then returns information to the calling subscriber; Point out this calling subscriber not have calling authority, call failure; If the company telephone exchange calling privilege limit information that the caller information unit carries; Judge further then whether the called party information unit carries corresponding company telephone exchange calling privilege limit information; If do not carry, then return the prompting called subscriber and do not have the information of calling out authority, call failure to the calling subscriber; If carry, then return the for example information of " in the calling " of prompting to the calling subscriber, then, change step 108 over to.
As shown in Figure 9, when the enterprise customer uses office system request videoconference, comprise the steps:
Step 201, enterprise customer login the office system client; Get into and call out the interface, the input Session Topic is provided with the called subscriber through the group address book of checking the enterprises service end or the mode of importing called subscriber's job number, company telephone exchange cornet; Called subscriber's quantity is greater than 1, selective call.
Step 202, office system are carried out verification to called subscriber's quantity, and when call object was sky, the prompting user selected the called subscriber; When the maximum that can support greater than the company telephone exchange TeleConference Bridge when call object quantity was participated in number, prompting user called subscriber quantity surpassed the quantity that system supports, when call object quantity meets the requirements, changes step 203 over to.
Step 203, office system deposit the called subscriber's of the Session Topic of user's input, user's job number or cornet and selection job number or cornet in the memory module in order, so that the user can select historical object when calling out next time.
Step 204, office system are packaged into the call request message that defines according to predetermined way with meeting theme, calling subscriber's job number or cornet and called subscriber's job number or cornet.
Step 205, office system send to the company telephone exchange system through modes such as http agreement or soap protocols with packaged call request message.
Step 206, company telephone exchange system resolve after receiving the call request message that office system sends;
Particularly, the company telephone exchange system will parse Session Topic and encapsulate in the call subject of message related to calls into; Afterwards, from call request message, parse user and called subscriber's unique identification (like job number or cornet), whether have user's relevant enterprise exchange calling privilege limit information according to unique identification data query memory module.
At first, company telephone exchange system log (SYSLOG) calling subscriber's address is put into this address in the caller information unit of the message related to calls that is sent to Service Processing Module.Then, from call request message, parse calling subscriber and called subscriber's job number or cornet.Then, whether the job number of inquiring calling user correspondence or cornet exist information and calling are arranged or hold the videoconference authority in company telephone exchange in data memory module, if do not exist, the message encapsulation finishes, and this message is sent in the Service Processing Module; If the calling subscriber has authority, just the information of calling subscriber in company telephone exchange is put in the caller information unit; Job number or cornet from first called subscriber begins then; In data memory module, find information in the corresponding company telephone exchange of this job number or cornet (like inner cornet etc.); If information does not exist; In the called party information unit that then only that this call object is corresponding job number or cornet encapsulate the call request message that into is sent to Service Processing Module, continue inquiry next bit called subscriber; If information exists, then that this called subscriber is corresponding job number or cornet and this information encapsulate in the called party information unit, continue inquiry next bit called subscriber.Then, the message interface module sends to Service Processing Module with packaged message.
Step 207, company telephone exchange system analysis message related to calls are according to the information that the parses flow process that makes a call;
Particularly, after Service Processing Module is received call request message, the topic of call that parses is converted into voice; Resolve caller information unit and called party information unit afterwards; If the company telephone exchange calling privilege limit information that the caller information unit does not carry judges that then the calling subscriber does not have the calling authority, then returns information to the calling subscriber; Point out this calling subscriber not have calling authority, call failure; If the company telephone exchange calling privilege limit information that the caller information unit carries; Judge further then whether the called party information unit carries corresponding company telephone exchange calling privilege limit information; If comprise the called party information unit that does not have company telephone exchange calling privilege limit information; Then according to calling party address and do not exist these users of all called subscriber's job numbers or cornet prompting calling subscriber of company telephone exchange calling privilege limit information not have authority, call out and continue; If all called subscribers do not have company telephone exchange calling privilege limit information, then return information is pointed out call failure; If all there is company telephone exchange calling privilege limit information in all called party information unit, then point out the user, for example the information of " in the calling " then, changes step 208 over to.
Step 208, company telephone exchange system initiate videoconference invitation to calling subscriber with authority and called subscriber.
Step 209, company telephone exchange system play Session Topic to the called subscriber after treating that calling subscriber and called subscriber connect.
The calling system and the method based on company telephone exchange system and office system of the embodiment of the invention through office system and company telephone exchange system are combined, have been saved the time that the company telephone exchange user searches address list; Make the user obtain the enterprises personal information and be connected to the company telephone exchange system at the office system platform; The company telephone exchange system confirms the preferred route of the information of employee in company telephone exchange through employee information, calls out the enterprises personnel, perhaps holds videoconference; Reduced entreprise cost; Improve the scope of application of company telephone exchange, expanded the office system function, improved enterprise's office efficiency.
One of ordinary skill in the art will appreciate that all or part of step in the said method can instruct related hardware to accomplish through program, said program can be stored in the computer-readable recording medium, like read-only memory, disk or CD etc.Alternatively, all or part of step of the foregoing description also can use one or more integrated circuits to realize.Correspondingly, each the module/unit in the foregoing description can adopt the form of hardware to realize, also can adopt the form of software function module to realize.The present invention is not restricted to the combination of the hardware and software of any particular form.
More than be merely the preferred embodiments of the present invention; Certainly; The present invention also can have other various embodiments; Under the situation that does not deviate from spirit of the present invention and essence thereof, those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (15)
1. method that realizes calling out comprises:
The company telephone exchange system receives the call request message that office system is sent, and said call request message carries calling user information and called user information;
Said company telephone exchange system is according to the said call request message flow process that makes a call.
2. the method for claim 1 is characterized in that, said company telephone exchange system comprises according to the make a call step of flow process of said call request message:
The said call request message of said company telephone exchange system analysis is packaged into message related to calls with the information that parses, then based on the said message related to calls flow process that makes a call.
3. method as claimed in claim 2 is characterized in that, said message related to calls comprises caller information unit and called party information unit, and said company telephone exchange system comprises the step of the information encapsulation message related to calls that parses:
Said company telephone exchange system is if inquire the company telephone exchange calling privilege limit information corresponding with the calling subscriber according to said calling user information; Then said calling user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said caller information unit; If inquire the company telephone exchange calling privilege limit information corresponding, then said called user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said called party information unit with the called subscriber according to said called user information.
4. like each described method of claim 1-3, it is characterized in that the make a call step of flow process of said company telephone exchange system comprises:
If judge that according to said calling user information the calling subscriber has the calling authority, and judge that according to called user information the called subscriber has the calling authority, then make a call to said calling subscriber and said called subscriber.
5. method as claimed in claim 4 is characterized in that said call request message also carries call subject information, and said company telephone exchange system makes a call and also comprises in the process of flow process:
Said company telephone exchange system is converted into voice with said call subject information, in the process that said calling subscriber and said called subscriber make a call, plays said voice to said called subscriber.
6. like each described method of claim 1-3, it is characterized in that said company telephone exchange system receives the call request message that office system sends and realizes through following agreement:
HTTP or Simple Object Access Protocol.
7. office system comprises:
Call management module after being used to receive call instruction, is encapsulated as call request message with calling user information and called user information, then said call request message is sent to message transmission module;
Said message transmission module is used for said call request message is sent to the company telephone exchange system.
8. office system as claimed in claim 7 is characterized in that,
Said call management module, receive call instruction after, also be used for call subject information is encapsulated into said call request message.
9. like claim 7 or 8 described office systems, it is characterized in that said office system also comprises:
Memory module; Be used to store said calling user information and said called user information; Said calling user information comprises the company telephone exchange calling privilege limit information that the calling subscriber is corresponding, and said called user information comprises the company telephone exchange calling privilege limit information that the called subscriber is corresponding.
10. like claim 7 or 8 described office systems, it is characterized in that,
Said message transmission module is through HTTP or Simple Object Access Protocol said call request message to be sent to said company telephone exchange system.
11. a company telephone exchange system comprises:
Parsing module after being used to receive the call request message of office system transmission, parses calling user information and called user information from said call request message;
Package module is used for the information that said parsing module parses is packaged into message related to calls, then said message related to calls is sent to Service Processing Module;
Said Service Processing Module is used for according to the said message related to calls flow process that makes a call.
12. company telephone exchange as claimed in claim 11 system is characterized in that said message related to calls comprises caller information unit and called party information unit, said package module comprises:
Query unit is used for according to the said calling user information inquiry company telephone exchange calling privilege limit information corresponding with the calling subscriber; After being used to receive the notice of encapsulation unit, according to the said called user information inquiry company telephone exchange calling privilege limit information corresponding with the called subscriber;
Encapsulation unit; Be used for inquiring under the situation of the company telephone exchange calling privilege limit information corresponding with the calling subscriber in said query unit; Said calling user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said caller information unit; Notify said judging unit then; Be used for inquiring under the situation of the company telephone exchange calling privilege limit information corresponding with the called subscriber in said query unit, said called user information and corresponding company telephone exchange calling privilege limit information are encapsulated into said called party information unit after, said message related to calls is sent to Service Processing Module.
13. company telephone exchange as claimed in claim 12 system is characterized in that said Service Processing Module comprises:
First judging unit, be used to receive said message related to calls after, judge whether comprise company telephone exchange calling privilege limit information in the said caller information unit;
Second judging unit is used for comprising under the situation of company telephone exchange calling privilege limit information in the said caller information of first judgment unit judges unit, judges the company telephone exchange calling privilege limit information that whether comprises the corresponding called user in the said called party information unit;
Calling unit is used for comprising under corresponding called user's the situation of company telephone exchange calling privilege limit information in the said called party information of second judgment unit judges unit, makes a call to said calling subscriber and said corresponding called user.
14. company telephone exchange as claimed in claim 11 system is characterized in that,
Said parsing module also is used for parsing call subject information from said call request message;
Said package module also is used for said call subject information is encapsulated into said message related to calls;
Said Service Processing Module also is used for the information of said call subject unit is converted into voice, in the process of flow process that makes a call, plays said voice to the corresponding called user then.
15. a system that realizes calling out comprises: like each described office system of claim 7-10 with like each described company telephone exchange system of claim 11-14.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011100897511A CN102740168A (en) | 2011-04-11 | 2011-04-11 | Method and system for realizing call, office system and enterprise switchboard system |
| PCT/CN2011/078745 WO2012139353A1 (en) | 2011-04-11 | 2011-08-23 | Call implementation method and system, office system and enterprise switchboard system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2011100897511A CN102740168A (en) | 2011-04-11 | 2011-04-11 | Method and system for realizing call, office system and enterprise switchboard system |
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| CN102740168A true CN102740168A (en) | 2012-10-17 |
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| CN2011100897511A Pending CN102740168A (en) | 2011-04-11 | 2011-04-11 | Method and system for realizing call, office system and enterprise switchboard system |
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| CN (1) | CN102740168A (en) |
| WO (1) | WO2012139353A1 (en) |
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| CN109088846A (en) * | 2017-06-14 | 2018-12-25 | 展讯通信（上海）有限公司 | Data transmission set and transmission method, electronic equipment |
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| JP2002320038A (en) * | 2001-04-20 | 2002-10-31 | Osas Co Ltd | Cti system, connection method for the cti system and operator assignment method for the cti system |
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| WO2012139353A1 (en) | 2012-10-18 |
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