KR20080104923A - Caller identification used internet phone card device - Google Patents

Abstract

An internet phone card device which uses a caller identification function is provided to display caller identification related information on a computer monitor and to be used with other portable terminals by using a USB port. An internet phone card device which uses a caller identification function includes: a receiving unit which receives a transmission signal from a mobile communication provider; a CID unit which detects a caller phone number from the received data; and a phone number detection unit which detects a caller phone number of a telephone or a mobile phone.

Description

Caller identification used internet phone card device {Caller identification used internet phone card device}

1 is a product diagram of a conventional modem.

Figure 2 is a block diagram schematically showing the configuration of a conventional modem

3 is a block diagram illustrating a modem card for a computer according to an embodiment of the present invention.

4 is a block diagram of a conventional multi-function call display configuration

5 is a monitor screen diagram according to an embodiment of the present invention.

6 is a flowchart illustrating manual setting of an embodiment of the present invention.

7 is an operational flowchart of an embodiment of the present invention.

8 is a flowchart illustrating automatic setting of an embodiment of the present invention.

* Explanation of symbols for the main parts of the drawings *

7: MCU

32: duplex

33: M-CID part

34: T-CID section

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an internet phone card apparatus using caller ID. In particular, the present invention relates to a caller ID using a caller ID function that is embedded in a personal computer and commercially serviced by a telephone company and a mobile communication company. The present invention relates to an Internet phone card device using caller ID that can be displayed on a computer monitor screen, printed information can be output to a printer, modified immediately during a call using a keyboard, and a small customer relationship management program can be used. .

Recently, devices using various call display functions have been released, and there are CRM software applying call display functions to be used with a computer, but conventionally, hardware and software mounted on a computer linked to the caller display function of a mobile phone cannot be provided.

Conventional outgoing indicator was a product that applied the caller ID display that is commercially available in the telephone station, there is a problem that must be used separately from the mobile phone.

Accordingly, an object of the present invention is to solve the above problems and to display the caller-related information input by the user on a computer monitor screen by utilizing the caller ID display function provided by a mobile communication company and a telephone company, and storing the stored information. You can print out to a printer, immediately modify it with a keyboard during a call, and connect to a personal computer and a USB port to exchange stored information with various portable terminals. The primary purpose is to make it possible.

The second object of the present invention is to be mounted on a computer, using the caller ID display function of the conventional mobile phone to be used in conjunction with the mobile phone so as to know the information of the customer who is received by the mobile phone in addition to the call coming from the general phone Is the second purpose.

In order to achieve the above object, the product of the present invention is first connected to the PSTN network of the telephone station to the telephone line and the telephone is connected to the apparatus. It consists of MCU which controls CID signal, ring signal and dial signal, and ROM which stores program to control MCU.

In addition, it comprises an antenna for receiving the caller information transmitted to the mobile phone of the mobile communication company and the H-CID unit for detecting the duplex and caller ID.

Users can talk with customers while looking at the LCD screen showing information related to the caller when making a call using a mobile phone or a regular phone, which increases the intimacy with the customer and makes it easier to understand the needs of the customer. have.

The modem of a conventional personal computer is shown in FIG. As shown in Figure 1, there are two RJ11 jack ports on the back for connecting a telephone.

A block diagram of a conventional modem is shown in FIG.

As shown in FIG. 2, the MCU 7, which is a control unit for controlling the entire modem, an interface unit 6 for interfacing between the MCU 7, the digital signal processor, and the audio codec, data, fax, etc. Digital signal processing unit 5 for demodulating and demodulating the signal into a standardized signal, a DAA (5) unit electrically separating between the modem and the switch and providing a signal interface, and a connector (D) connected to the PSTN network of the telephone company (D). ), A telephone connection connector (E), a ROM (2) with built-in programs for controlling the overall functions of the modem, and the MCU (7) and the digital signal processor (5) for temporarily storing data generated during operation. RAM 3, an audio codec 9 for converting a digital voice signal into an analog voice signal and converting an analog voice signal into a digital voice signal, a speaker B for transmitting the voice signal, and inputting a voice signal. Microphone for (C) and a PC interface unit 8 for interfacing the personal computer and the modem.

The detailed description of the modem operation of the conventional personal computer configured as described above is omitted since it is well known.

However, the modem of the conventional personal computer has a disadvantage that it is far short of the function of detecting the caller ID and the user CRM increase request to know the transaction information related to the telephone caller.

In addition, there is no calling party number detection function that the mobile communication base station sends to the mobile phone, and there is also a disadvantage of a user who calls a mobile phone a lot.

In summary, the conventional modem cannot use the calling party number display function that the telephone company uses commercially. If you know the calling customer information at the time of the telephone call, the sales force of the sales, delivery, and after-sales service personnel is convenient. This falling problem occurs.

Fig. 4 is a block diagram schematically showing a configuration of a conventional multi-function call display (the applicant is patent pending).

As shown in FIG. 4, the multi-function call display device of the present applicant is operated by being connected to a conventionally used wired / wireless telephone, and displays a CID unit 45 for detecting caller information transmitted from a telephone station, and the detected information on the screen. LCD section 41, a memory section 47 for storing information related to the detected telephone number, a USB section 46 for use in connection with a personal computer, and a KEY section for inputting caller information. There is a 43 and a printer section 44 for outputting the displayed information, and there is an MCU section 42 which is a microcontroller that processes all the above functions and information.

The CID unit 45 for detecting the caller information detects the caller information transmitted from the telephone station and detects the phone number included in the information. Caller information is a commercial service that is transmitted from a telephone company.

The information processing device MCU unit 42 compares the caller's phone number with the setting data stored by the user in advance, and outputs the caller's information such as the caller's name or address, transaction details, etc. to the display unit LCD 41. And information is displayed on the LCD unit 41.

The information processing unit MCU unit 42 sends a control signal to output the information displayed on the LCD unit 41 to the printer unit 44 when the user wants a printer.

The KEY unit 43 is a device that allows a user to give a command or input information to the MCU unit 42.

The memory unit 47 stores the information input by the user and displays the information on the LCD unit 41 in comparison with the telephone number detected by the caller information detection CID unit 45. The memory unit 47 is composed of a NAND flash memory which is a nonvolatile memory that is commonly used. The data stored in the memory 47 may be caller information such as caller name, address, and transaction history.

The USB section serves as a port for exchanging information stored in the memory section 47 with a personal computer.

The LCD unit 41 is for displaying information sent from the caller information detection CID unit 45 and data stored in the memory unit 47 on the screen according to a control signal of the information processing apparatus MCU unit 42. Unlike the existing simple phone number is displayed, the present invention is to display the caller name, address, related information, and the like entered by the user.

Conventional multi-function call indicator is also developed to be used in connection with a general wired or wireless telephone. Inconvenient to operate separately from the customer phone incoming to the mobile phone, there is a disadvantage that the external terminal works separately from the personal computer.

In addition, by operating separately from the CRM software of various functions operating as a conventional high-performance personal computer, there was a problem that the need of users to segment and use the caller customer information is much less.

If it is possible to detect the calling party number of the telephone company, and also to detect the calling party number transmitted from the mobile communication base station to the mobile phone and to detect the calling party number coming from the general telephone, the customer can use it with the CRM software running on the personal computer. There will be the convenience of collecting and using relevant information.

Therefore, the present invention is to solve the problems of the prior art as described above, an object of the present invention is to detect the caller ID transmitted from the telephone station and mobile communication base station to be used in conjunction with the customer relationship management CRM software An internet phone card apparatus using a display is provided.

Technical means for achieving the object of the present invention,

A T-CID unit for detecting a caller ID transmitted from a general telephone station, an H-CID unit for detecting a caller ID transmitted from a mobile communication base station, and an MCU for controlling the overall operation of these modems;

Means for detecting the calling party number when the modem receives a ring signal from a telephone station:

Means for detecting, by the modem, the calling party number transmitted from the mobile communication base station to the mobile phone;

Means to automatically detect the calling party number when coming to a regular phone or a mobile phone;

Storage means for storing the detected telephone number.

Hereinafter, the operation method of the Internet phone card device using the caller ID according to the present invention will be described in detail with reference to the accompanying drawings.

3 is a block diagram schematically illustrating an embodiment of the present invention.

As shown in FIG. 3, the present invention is connected to a conventional wired / wireless telephone and is operated. As shown in FIG. 3, the MCU 7, which is a control unit for controlling the entire modem, and the MCU 7 Interface between the digital signal processing unit and the audio codec, the interface unit 6, the digital signal processing unit 5 for demodulating and demodulating data such as data and fax into a standardized signal, and between the modem and the exchanger. A DAA (5) section providing a signal interface, a connector (D) and a telephone connection connector (E) connected to a PSTN network of a telephone station, a ROM (2) having a program for controlling the overall functions of the modem, RAM 7 and data buffer 35 for temporarily storing data generated during operation with the MCU 7 and the digital signal processor 5, and the digital voice signal is converted into an analog voice signal, and the analog voice signal is a digital voice. An audio codec 9 for converting to a call, a speaker B for transmitting a voice signal, a microphone C for inputting a voice signal, and a PC interface unit 8 for interface between a personal computer and a modem. It is.

In addition, the MCU 7 for controlling the overall function of the modem includes a T-CID unit 34 for detecting caller information transmitted from a telephone station, and a built-in antenna 31 capable of receiving a signal transmitted from a mobile communication base station to a mobile phone. A duplex (32) for separating signals transmitted and received via the antenna; It consists of an H-CID unit 33 for detecting the calling number in the data received through the duplex.

Referring to the operation of the Internet phone card device using the caller display configured as described above are as follows.

First, while a personal computer is executing a modem program, signals such as data, fax, and voice are input through a telephone line connected to the connector D, and the input signal is passed through the DAA unit 4, and then the digital signal processing unit 5 Demodulated to a normalized signal.

That is, the digital signal processing unit 5 performs demodulation according to each standard of data and fax in accordance with the input signal.

The demodulated fax and data are transmitted to the MCU 7 through the interface unit 6, and the MCU 7 transmits the data to the personal computer through the PC interface unit 8 so that the signal is processed.

At this time, the MCU 7 controls modem operation, AT command, error correction, data compression, caller ID detection, and interface operation with the personal computer according to the program stored in the ROM 2.

In addition, the RAM 3 temporarily stores the data when the fax or caller ID data is processed.

Meanwhile, the voice signal received through the connector D is sequentially applied to the audio codec 1 through the DAA unit 4 and the digital signal processing unit 5, and the audio codec 9 receives the applied digital voice signal. The analog audio signal is converted to analog and output to the speaker B. The analog audio signal input from the microphone C is converted into a digital audio signal and transmitted to the digital signal processor 5 to be transmitted to the other party or to a personal computer. It is transmitted to the MCU 7 through the interface unit 8 so that it can be compressed and stored.

The H-CID unit 34, which detects the calling party number transmitted from the telephone station, detects the calling party information transmitted from the telephone station, and detects the telephone number contained in the information. Caller information is a commercial service that is transmitted from a telephone company.

The internal antenna 31 receives the signal transmitted from the mobile communication base station to the mobile phone, and the duplex 32 separates the signal transmitted and received through the antenna transmitted from the mobile communication base station, and the H-CID unit Reference numeral 33 converts the high frequency signal received through the duplex into a low frequency signal, and detects the calling number sent from the mobile communication base station.

The MCU 7 transmits the calling party number data detected through the PC interface unit 8 to the personal computer so that the signal is processed by the CRM software or the like.

In addition, audio data processing for using an Internet phone is as follows.

When the audio signal is input to the audio codec 1 through the microphone B, the audio codec 1 processes and modulates the input audio signal by converting it into 16-bit linear A / D and transmitting the same to the digital signal processor 5. do.

The digital signal processing unit 5 processes the input digital signal in accordance with the audio compression rule.

Audio compression can be used by replacing various algorithms.

Meanwhile, the audio data compressed by the digital signal processing unit 5 is transferred to the personal computer via the data buffer 35, and the transmitted audio data is transmitted to the counterpart to be called through the internet network by the communication operation software.

On the other hand, the process of receiving audio data and restoring audio is similar to the aforementioned audio data transmission. First, the audio data received through the Internet network is transferred from the personal computer to the digital signal processor 5 through the data buffer 35 through the PC interface unit 8, and the audio data is restored according to an algorithm for restoring the audio. Then, it is transmitted to the audio codec 1 and played through the speaker C.

If a personal computer is connected to the Internet via a LAN or a modem, Internet telephony can be performed on the Internet.

5 is a screen display of an embodiment of the present invention.

As shown in Fig. 5, the user calls the phone while watching the related information screen 52, such as the name address of the caller coming from the general wired / wireless phone and the mobile phone while using the Internet 51 as a personal computer on the screen of the monitor Z. The keyboard can be used immediately for input, modification and promotion. Of course, the screen size can be adjusted.

6 is a flowchart illustrating manual setting according to an embodiment of the present invention.

As shown in Fig. 6, a user connects a telephone (not shown) to the telephone line port D and uses an external line from the telephone station to use the Internet phone card apparatus using the caller ID according to the present invention in the office. Connect the outer line connecting port (E). Basically, the computer mode (step 610). To use the CRM mode to modify or enter customer information, run the CRM setup P / G (step 611), switch to the CRM mode (step 612), If the CRM setup P / G is not executed, the computer enters the computer use mode (step 624). If the mobile phone and the telephone ring (step 913), the CID units 33 and 34 detect the calling party number (step 614), and check whether information related to the detected number is stored in the memory (step 615). If it is present, the information stored in the memory is displayed on the screen together with the calling number (step 616). If not, only the calling party number is displayed (step 617) and the call is made through the CRM mode (step 618).

If the user needs to modify the customer information during the call (step 619), the user continues the call while inputting the customer information using the keyboard or the like (step 620). However, if information correction is not necessary, the relevant information is stored in a memory and a hard disk (not shown) (step 621). When the user stops the CRM setting P / G (step 622), the user switches to the computer use mode (step 623) and ends.

7 is a flow chart for selectively using a mobile phone or a regular phone according to an embodiment of the present invention.

As shown in FIG. 7, the user is using a computer (step 710), and if the call is received from a regular phone (step 711), a telephone CRM P / G is performed (step 712), and a telephone call When the process ends (step 713), the process returns to the standby mode (step 717).

When the mobile phone is received (step 714), the mobile phone CRM P / G is performed (step 715), and when the mobile phone call is terminated (step 716), the mobile device enters the standby mode (step 717).

Of course, mobile phone CRM P / G, phone CRM P / G can be used separately or integrated.

8 is a flowchart automatically using according to an embodiment of the present invention.

As shown in Fig. 8, a user connects a telephone (not shown) to the telephone line port E and uses an external line coming from the telephone station in order to use the Internet phone card apparatus using the caller ID according to the present invention in the office. Connect to the external line connection port (D). Basically, the computer mode (step 810) is to run CRM P / G at the same time as ringing.

If the telephone does not ring, the computer enters the computer mode (step 824). If the mobile phone and the phone ring (step 811), switch to the CRM mode (step 812), and the CID units 34 and 33 detect the caller ID (step 814) and the information related to the detected number is hard. In step 815, the computer stores the information stored on the hard disk together with the detected caller ID (step 816), and if not, displays only the caller ID (step 817). In operation 818, a call may be made through the CRM mode.

If the user needs to modify the caller information during the call (step 819), the user continues the call while inputting the customer information using the keyboard or the like (step 820). However, if it is not necessary to modify the information, caller-related information is stored on the hard disk (not shown) (step 821), and the user is asked to terminate the call (step 822). While viewing the information screen, the customer can continue the call, and when the call is ended and the receiver is released, the user enters the call standby mode (step 823) and ends.

The configuration and operation of the conventional caller indicator, mobile phone, personal computer, Internet network, etc. are well known in the art, so detailed description thereof will be omitted.

Information processed by the MCU (7) of the Internet phone card device information processing apparatus using the caller ID of the present invention is stored in a hard disk (not shown), and in the CID unit (33, 34) for detecting a mobile phone and telephone call number The caller's phone number and caller related information is displayed on the computer monitor screen (not shown), so that the user can talk while looking at information other than the caller's phone number to shorten the talk time between the customer and the user, and maximize the connection and intimacy with the caller. I will be able to.

Looking at the effect of the Internet phone card device using the caller ID according to the present invention, the mobile phone company and the telephone company monitors the caller-related information stored in the hard disk at the same time as the mobile phone and the phone, using the commercial service caller ID display service It is displayed on the screen and utilized during the call to increase customer satisfaction, and it can be used in conjunction with other mobile terminals using the USB port, and prints the stored information to increase the effect on customer management and increase sales.

Claims (6)

In the Internet phone card device using the caller ID It is formed in a computer built-in, connected to the PSTN network, and detects the caller ID when the phone and mobile phone is received, the Internet phone card device using the caller display to display the stored information related to the caller on the computer monitor screen. The method of claim 1, Internet phone card device using caller ID, characterized in that the PSTN network of telephone company is connected to telephone line port and has CID unit for detecting caller's telephone number The method of claim 1, Internet phone card apparatus using caller ID, characterized in that there is an antenna for receiving a signal transmitted from the mobile communication base station to the mobile phone, duplex, CID unit for detecting the caller's telephone number The method of claim 1, Internet phone card device using caller ID that allows dialing with caller ID information displayed on the computer monitor screen In the Internet phone card device using the caller ID, Means for receiving an outgoing signal from a mobile carrier with incoming and outgoing wired and wireless telephones: Internet phone card apparatus using the caller display characterized in that it comprises a CID unit for detecting the calling number from the received data In the Internet phone card device using the caller ID, Means for receiving an outgoing signal from a mobile carrier with incoming and outgoing wired and wireless telephones: Means for including a CID unit for detecting a calling number from the received data; Internet phone card apparatus using the caller ID, characterized in that it has a means for detecting a call origination number when the incoming call to the phone, and detecting a call origination number when the incoming call is received.

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