KR20080005695U - Mobile phone and telephone's caller identification used caller identification device - Google Patents

Abstract

In the caller display device of mobile communication network and public telephone network,

The caller indicator using the caller display function of the mobile phone and the telephone of the present invention is operated separately from the computer, making it easy to carry, so that it can be used in combination with a home or office wired or wireless telephone, or can be used with a mobile phone and can be carried. It is possible to check and use customer information to meet at the destination on the go.

It eliminates the inconvenience that telephones, call indicators, mobile phones, and CRM software are used separately, and provides a CRM device that operates separately from the computer, thereby increasing user convenience and simply displaying a phone number. Unlike the present invention, the sender's name, address, and related information input by the user can be displayed. In addition to caller ID, talking with customers while viewing a large amount of customer-related information can shorten the talk time between customers and users, maximize ties and intimacy, and increase operating profit.

CID, CRM, Printer, USB, MCU, Tuplex

Description

Mobile phone and telephone's caller identification used caller identification device}

1 is a block diagram schematically showing the configuration of a conventional cellular phone.

Figure 2 is a block diagram schematically showing the configuration of a conventional multi-function call display

3 is a block diagram schematically showing an embodiment of the present invention

Figure 4 is a screen display and product diagram of an embodiment of the present invention

5 is an external device connection diagram of an embodiment of the present invention

6 is a flow chart of an embodiment of the present invention

7 is a flowchart illustrating manual setting of an embodiment of the present invention.

8 is a conventional mobile phone screen display

* Explanation of symbols for the main parts of the drawings *

2: MCU

3: KEY part

5: CID part

10: duplex

The present invention relates to a caller indicator using a caller display function of a mobile phone and a phone, and displays information previously input by the user regarding the caller's phone number display on an LCD screen by applying a caller ID display function in a conventional mobile phone and a telephone call. Caller indicator using the caller ID function of mobile phones and phones that can display the displayed information to the printer, modify it immediately during a call using the keyboard, and use the stored information compatible with a computer using the USB port. It is about.

Recently, devices using various call display functions have been released, but the development of technology is stopped at the extent that only the caller's phone number is displayed.

It can be used as an integrated telephone or a separate product that can be used separately from a telephone.

Conventional outgoing indicator can not know the name and address and transaction details of the caller because the user can not enter the customer information, the user was uncomfortable, there is a problem that must be used separately from the mobile phone.

Therefore, an object of the present invention is to solve the above problems, and displays the caller-related information input by the user on the LCD screen by utilizing the caller ID display function provided by the mobile communication company and the telephone company and prints the stored information. It is possible to use the customer information that has been managed separately by using the keyboard, and immediately modify it with the keyboard during a call, and exchange the stored information by connecting it to a personal computer and a USB port. There is one purpose.

The second object of the present invention is to use the caller ID display function of the conventional mobile phone in addition to the call coming from the general phone to know the information of the customer who is received by the mobile phone can be used in conjunction with the mobile phone.

In order to achieve the above object, the product of the present invention is first connected to the telephone line of the telephone company's PSTN network, and the telephone is connected to the apparatus. MCU to control CID signal and ring signal and dial signal, USB port to connect to personal computer, RS232 port to connect printer, memory where caller's related information is stored, and caller information can be input and modified It consists of a keyboard.

In addition, it comprises an antenna for receiving the caller information transmitted to the mobile phone of the mobile communication company and the H-CID unit for detecting the duplex and caller ID.

Users can talk with customers while looking at the LCD screen showing information related to the caller when making a call using a mobile phone or a regular phone, which increases the intimacy with the customer and makes it easier to understand the needs of the customer. have.

In the conventional mobile communication network, a mobile phone having a caller ID function is shown in FIG. 1.

As shown in FIG. 1, a general mobile phone using a code division multiple access (CDMA) scheme generally includes a central processing unit 5 that controls the overall operation of the mobile phone and a caller processed by the central processing unit. A memory unit 4 for storing data such as number and customer information; and a synthesizer 6 which is subjected to frequency control by the central processing unit 5 and synthesizes frequencies to generate RF (Radio Frequency) frequencies. A transmitter 9 connected to the synthesizer and converting the signal into a high frequency signal capable of transmitting low frequency voice signals, and a duplex 10 separating the signals transmitted and received through an antenna; The receiver 7 converts a high frequency signal received through the duplex into a low frequency signal and performs a vocoder and a decoder of a transmitted and received audio signal under the control of the receiver 7 and the central processing unit 5, and performs audio amplification. An audio signal processor (2) to perform; A transmitter (3) for transmitting a user's voice signal to the audio signal processor; A receiver 1 for outputting an audio signal amplified by the audio signal processor 2; In accordance with the control of the central processing unit (5) is composed of an LCD (8) for displaying the calling party number.

The receiving unit 5 for detecting the caller information detects the caller number which is connected to the radio network of the mobile communication base station and is sent from the mobile communication base station. Calling party number is a commercial service as information transmitted from a mobile carrier.

The screen display unit 1 is for displaying a caller number and data stored in the memory unit 4 on a liquid crystal display (LCD).

In addition, when applying for a caller ID display function that is commercially serviced by mobile communication service companies, the caller ID (51) is displayed, and when the user enters a full name in the caller's telephone number, the caller ID and the name (21) screen Is displayed.

The receiver receives the caller number and the name information sent from the mobile carrier server at the receiver 7, converts the synthesizer 8 to an IF (Intermediate Frequency) signal, and then uses the synthesizer's BBA ( The digital signal is converted from the baseband analog pluse and transmitted to the mobile station modem's central processing unit 5. The central processing unit 5 then checks whether the sender related information is stored in the memory unit 4. If there is related information besides the calling party number transmitted by the mobile communication base station, it is displayed like the LCD screen 51 of the LCD unit 6.

However, only the caller number, or caller number and name 21 of the conventional mobile phone are displayed on the screen. Storage capacity is less than 1,000 people, there is a disadvantage that you can not enter a variety of information.

In summary, the conventional call display method using the call display function of the mobile phone simply displays the caller's phone number and name, and no other information, and displays additional customer information already stored in the memory. There is a small amount of storage capacity and can not talk while looking at the information during the call, if you know the customer information during the phone call, there is a problem that sales, delivery, sales force of after-sales service personnel are convenient for customer service.

2 is a block diagram schematically illustrating a configuration of a conventional multi-function call display.

As shown in Fig. 2, the multi-function call display device of the applicant is operated by being connected to a conventionally used wired / wireless telephone, and displays the detected information on the screen by a CID unit 5 for detecting caller information transmitted from the telephone station. LCD unit 1, a memory unit 7 for storing information relating to the detected telephone number, a USB unit 6 for use in connection with a personal computer, and a KEY unit for entering caller information. (3) and a printer section 4 for outputting the displayed information, and a MCU section 2 which is a microcontroller for processing all the above functions and information.

The CID unit 5 for detecting the caller information detects the caller information transmitted from the telephone station and detects the phone number included in the information. Caller information is a commercial service that is transmitted from a telephone company.

The information processing device MCU unit 2 compares the caller's phone number with the setting data stored by the user in advance, and outputs the caller's information such as the caller's name or address, transaction details, etc. to the LCD 1 of the display device. To send the information to the LCD unit (1).

The information processing unit MCU unit 2 sends a control signal to output the information displayed on the LCD unit 1 to the printer unit 4 when the user wants a printer.

The KEY unit 3 is a device that allows a user to give a command to the MCU unit 2 or input information.

The memory unit 7 stores information input by the user and displays the information on the LCD unit 1 by comparing with the telephone number detected by the caller information detection CID unit 5. The memory unit 7 is composed of a NAND flash memory, which is a nonvolatile memory that is commonly used. The data stored in the memory unit 7 may be caller information such as caller name, address and transaction details.

The USB section serves as a port for exchanging information stored in the memory section 7 with a personal computer.

The LCD unit 1 is for displaying information sent from the caller information detection CID unit 5 and data stored in the memory unit 7 on the screen according to a control signal of the information processing apparatus MCU unit 2. Unlike the existing simple phone number is displayed, the present invention is to display the caller name, address, related information, and the like entered by the user.

The conventional multi-function call indicator is a product developed to be used in connection with a general wired or wireless telephone. There was an inconvenience in operating separately from the customer calls coming to the cell phone.

If it detects the caller's number coming from a mobile phone or a regular phone, displays the caller-related information input by the user in advance, and the user can talk to the customer while looking at the LCD screen. Later, there will be the convenience of collecting customer-related information.

Hereinafter, the operation method of the caller indicator using the caller display function of the mobile phone and the telephone according to the present invention will be described in detail with reference to the accompanying drawings.

3 is a block diagram schematically showing an embodiment of the present invention.

As shown in FIG. 3, the present invention is connected to a wired / wireless telephone used in the related art, and operates, a T-CID unit 5 for detecting caller information transmitted from a telephone station, and an LCD for displaying the detected information on a screen. Section 1, a memory section 7 for storing information relating to the detected telephone number, a USB section 6 for use in connection with a personal computer, and a KEY section 3 for entering caller information. And a printer unit 4 for outputting the displayed information, an antenna capable of receiving a transmission signal of a mobile communication company, and a duplex 10 for separating signals transmitted and received through the antenna; There is an H-CID unit 9 for detecting a calling number from data received through the duplex, and an MCU unit 2 which is a microcontroller for processing all the above functions and information.

The CID unit 5 for detecting the caller information detects the caller information transmitted from the telephone station and detects the phone number included in the information. Caller information is a commercial service that is transmitted from a telephone company.

The information processing device MCU unit 2 compares the caller's phone number with the setting data stored by the user in advance, and outputs the caller's information such as the caller's name or address, transaction details, etc. to the LCD 1 of the display device. To send the information to the LCD unit (1).

The information processing unit MCU unit 2 sends a control signal to output the information displayed on the LCD unit 1 to the printer unit 4 when the user wants a printer.

The KEY unit 3 is a device that allows a user to give a command to the MCU unit 2 or input information.

The memory unit 7 stores information input by the user and displays the information on the LCD unit 1 by comparing with the telephone number detected by the caller information detection CID unit 5. The memory unit 7 is composed of a NAND flash memory, which is a nonvolatile memory that is commonly used. The data stored in the memory unit 7 may be caller information such as caller name, address and transaction details.

The USB section serves as a port for exchanging information stored in the memory section 7 with a personal computer.

The duplex 10 separates signals transmitted and received through an antenna transmitted from a mobile communication base station, and the H-CID unit 9 converts a high frequency signal received through the duplex into a low frequency signal and a source number. Detect.

The LCD unit 1 is for displaying information sent from the caller information detection CID unit 5 and data stored in the memory unit 7 on the screen according to a control signal of the information processing apparatus MCU unit 2. Unlike the existing caller indicator, which displays only a phone number, the present invention is intended to display a caller's name, address, and related information entered by a user. .

4 is a screen display and a product diagram of an embodiment of the present invention.

As shown in Figure 4, the user can make a call while viewing the relevant information such as the name address of the calling customer coming to the general wired or wireless telephone and mobile phone, and can immediately enter and modify with the attached keyboard.

5 is a connection diagram of an external device of an embodiment of the present invention.

As shown in FIG. 5, when the user prints, the stored customer information may be output through an external printer (not shown) connected to the printer port 4a, and the monitor may be embedded through the monitor connection port 1a. Connect to LCD monitor or external monitor (not shown) to view customer information and make phone calls.Data communication with external computer and mobile phone can be connected through USB port 6a, and PSTN network of telephone company (not shown) ) Is connected to RJ12 port 5a, and a telephone (not shown) is connected to RJ12 port 5b.

6 is a flowchart used automatically according to an embodiment of the present invention.

As shown in Fig. 6, the user connects a telephone (not shown) to the telephone line port 5b in order to use the caller indicator using the caller display function of the mobile phone and the telephone according to the present invention in the office, and comes from the telephone station. An external line (not shown) is connected to the external line connection port 5a. Basically, the phone is in standby mode (step 610). At the same time as ringing, the CRM mode is driven.

If the phone does not ring, the phone enters the standby mode (step 624). If the phone rings (step 611), it switches to the CRM mode (step 612), the CID unit 5, 9 detects the calling party number (step 614), and the information related to the detected number is stored in the memory. If there is a check (step 615), if the information stored in the memory unit 7 with the caller ID screen (step 616), if not, only the caller ID screen (step 617), through the CRM mode The call can be made (step 618).

If the user needs to modify the customer information during the call (step 619), the user continues the call while inputting the customer information using the keyboard or the like (step 620). However, if it is not necessary to modify the information stored in the memory of the memory unit 7 and the caller ID number storage unit 4 (step 621), it is confirmed whether or not to terminate the call (step 622), To continue the call, you can continue the call with the customer while watching the customer information screen in the CRM mode, and when the call is terminated and the receiver is released, the call is switched to the standby mode (step 623).

7 is a flowchart illustrating manual setting according to an embodiment of the present invention.

As shown in Fig. 7, the user connects a telephone (not shown) to the telephone line port 5b in order to use the caller indicator using the caller display function of the mobile phone and the telephone according to the present invention in the office. The outer line (not shown) is connected to the outer line connection port 5a. Basically, the phone is in standby mode (step 710). If you want to use the CRM mode to modify or enter customer information, enter the manual key (step 711), then switch to the CRM mode (step 712). If the user does not enter the same key, the device enters the standby mode (step 724). If the telephone rings (step 713), the CID unit 5, 9 detects the calling party number (step 714) and checks whether the information related to the detected number is stored in the memory (step 715). The information stored in the memory unit 7 is displayed on the screen together with the calling number (step 716). If not, only the calling party number is displayed on the screen (step 717). If the user needs to modify the customer information during the call (step 719), the user continues the call while inputting the customer information using the keyboard (step 720). However, if information correction is not necessary, the relevant information is stored in the memory of the memory unit 7 and the caller ID storage unit 4 (step 721). When the user releases the manual setting key (step 722), the user enters the phone standby mode (step 723) and ends.

The configuration and operation of the conventional caller indicator, mobile phone, LCD, etc. are well known in the art, and thus detailed descriptions thereof are omitted.

The information processed by the information processing unit MCU unit 2 is stored in the memory unit 7 and the caller ID detection CID unit 5 displays the caller's telephone number and the related information on the LCD screen 21. By talking while looking at information other than the caller's phone number, it is possible to shorten the talk time between customers and users, and maximize the connection and intimacy with the caller.

Looking at the effect of the caller indicator using the caller display function of the mobile phone and the phone according to the present invention, the mobile operator and the telephone company using the caller ID service for the commercial service, the information stored in the memory at the same time as the call coming on the LCD screen It can be used for telephone consultation to increase customer satisfaction, use USB port to connect with personal computer, and print the stored information to increase the effect on customer management and increase sales.

Claims (5)

In the outgoing indicator Caller indicator using caller display function of cell phone and phone which is formed in external type and connected to PSTN network and displays information stored with call display ring on LCD screen. The method of claim 1, Caller indicator using caller ID function of mobile phone and telephone characterized by having USB port connected to MCU The method of claim 1 Caller indicator using caller ID function of mobile phone and telephone with RS232 port to print information displayed on LCD screen. The method of claim 1, Caller indicator using the caller ID function of mobile phones and phones that can dial the caller ID information displayed on the LCD screen. In the outgoing indicator, A means for receiving a transmission signal of a mobile carrier with a reception of a mobile phone by connecting with a wired or wireless telephone: Caller indicator using the caller display function of the mobile phone and the phone characterized in that it comprises a CID unit for detecting the calling number from the received data

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