KR20080035238A - Crm using the face recognition - Google Patents

Abstract

A method for managing a customer by a face recognition system is provided to obtain customer information previously as soon as the customer pulls a number tag such that it can enhance a better customer service and induce the customer to pay a visit to the service place again. A method for managing a customer comprises the following several steps. As soon as the customer pushes a button for pulling a number ticket in front of a touch screen of a kiosk, a camera captures a picture of the customer's face, converts the captured image into code values, checks whether the code values are normal, and if normal, transmits the code values to a management computer. If not normal, a guide message that the customer pushes the button again is outputted and the camera captures an image of the customer's face again. The computer embedded in the kiosk stores a proprietary customer management program or captures only recognized face codes and transmits the captured codes to an existing customer program over a network according to a condition of the service place.

Description

How to manage members (customers) with face recognition system {CRM using the face recognition}

1 is a logical flow diagram of the invention

2 is a flow chart between facial recognition equipment and customer care system

When the customer executes the button to receive the turn table according to the visit order without any inconvenience, the member is recognized and the past service history and the employee information are transferred to the customer management system through the computer so that the customer service can be made without any questions. System. Here, the camera, the serial number issuer, and the touch screen are produced by one computer, and the sequence number button is displayed on the touch screen, and the sequence number is printed at the same time.The camera installed on the touch screen operates to capture the normal facial features. It is a system that sends it to the existing customer system and enables the processing according to the program procedure. In order to solve the problem of the process of recognizing who is a member by requesting personal information such as name or phone number when visiting a member, or by requesting a membership card, pressing the turn-on button causes the face to be A convenient way patent to recognize a member by passing a characteristic code.

This is different from the method of retrieving photographic images or codes from the member data by pressing the camera button on the customer and managing the membership. In the present invention, the present invention is made of a system in which a short time camera that is not detected by the customer is operated and at the same time, the waiting table is outputted while making a pressure-free button called waiting table output on the touch screen. In this case, it should be a system that obtains permission to register codes of characteristics other than face photos at counters managed by customers with "Bio information protection guidelines".

Conventional membership management used a card such as a magnetic card or smart card, but this has the inconvenience of having possession and other people can use. And it was a simple membership management that only records for the use of earning points after the service is over, but recent customer recognition does not like the hassle. There is a need for a way to perform services without asking any questions. As a more advanced method in the possession of a membership card, all the inconveniences of the membership card were eliminated by using fingerprint recognition, but there was some user's rejection due to preconceived notions about fingerprint collection.

The present invention relates to a method of passing a code through face recognition to a management computer or a server, and receives the code on the back side and uses the existing system, that is, one computer, or connects to an ERP system or network for sharing. Except for how to do

The present invention does not need to carry a card to solve the problem of conventional customer management

How to make better service by finding out who is at one push button with visit button instead of going through the procedure, and showing related information such as past service history, earning points, employee, taste, etc. in member management program to be. Most customers bother to go through the process, but the issue of waiting tables to keep track of the turn is acceptable and many businesses, including banks, have adopted this method. For the customer's order, turn-around device is installed at the entrance of a kiosk type, and it waits to print out the ticket with the order number by pressing the button in order to come with the business notice. I'm using a simple way to get. Here, the output button for sequence wait output is not a mechanical button but an icon of sequence wait is displayed on the touch screen together with a business guide. When a visitor comes in, this button is pressed to output the sequence number printed on the number and wait for the sequence. The touch screen shown here is a touch screen that can be operated by hand with a role as a computer monitor by connecting to the built-in computer, so design and show a button of the sequence table output, press it, and transmit it to the computer at the same time. It is a system that prints out waiting table at the same time. Therefore, the operation of the camera is not man-made, but only when the customer presses the stand-by button, so the customer is forced to focus on the monitor, which is the best condition for the camera to work immediately. Even when the camera is operating, it should be supported by internal music or announcements without burden or discomfort to the customer, and there should be no light popping out of the camera because the light of the existing room is enough. The turn-by-turn output built into the kiosk should be printed with the buttons to minimize customer inconvenience.

The logic flow chart of the present invention is as follows.

1

When the customer visits and presses a button to draw a number in front of the kiosk's touch screen, the camera takes a picture of the customer's face, converts it into a code value for double face recognition, checks whether it is a normal code value, and sends it to the management computer with the customer information. That's the way. At this time, if it is not recognized by the customer's normal code value at once, a message prompting the user to press the button again appears and presses again to collect and transfer the normal face recognition code. Depending on the conditions of the site, it is in charge of embedding its own customer management program from the computer inside the kiosk or collecting only simple face recognition code and transmitting it to the existing customer management program connected to the network. That is, although the computer function may be changed as necessary, the present invention provides a process of collecting and delivering a face recognition code.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

The camera 101 recognizes the member's face, the touch screen 103 to process the turn as a button on the screen, the devices that output the waiting table 102 in the order of the internal computer 104 to operate them, and DATA HDD 105, etc. is produced in one kiosk form and provides customer information after confirmation after membership authentication through connection with a server or computer 106 having existing member information.

2

The built-in hard disk 106 may be used by inserting a customer management system in its own way, storing only face code data, or using it when it is disconnected from a management computer, or according to site conditions. Therefore, a kiosk with a built-in camera, serial device, touch screen, and computer needs to be connected to an external system with a built-in customer management program, which becomes a form of data communication by connecting via TCP / IP or USB.

The present invention is a system for providing better customer service and increasing customer satisfaction because customer information is obtained in advance.

First, the initial stage to maximize customer service

Employees can understand the customer's information and performance through face recognition and respond to customers, thereby increasing customer satisfaction and increasing royalties.

Second, there is no customer recognition process on the surface, and it is convenient to simply press the sequence number print button.

The customer does not go through the process of repeatedly checking his or her information with a magnetic card or a smart card, it is convenient to look like there is no authentication process because the customer is recognized at the same time by simply pulling out the number tag. When the customer is issued a turntable at the entrance and comes to the counter, the information is already displayed and it is convenient for the employee to grasp the customer's information without additional identity verification process, so that the service tailored to the customer can be immediately prepared and executed. In addition, the appearance of a systemized kiosk does not distract customers.

Third, it is possible to search quickly by coding customer information

Instead of taking a picture of the customer's face and storing it, each person's face has only a coded value, so the capacity is very small, so it's fast to search and send. Therefore, the capacity and slow transfer speed of the existing hard disk, which are required for transferring photo information, have been remarkably improved, so that customer information can be retrieved quickly. Moreover, there is no need for a separate card or equipment for customer authentication, resulting in cost savings.

Fourth, it does not seem to press the shooting button, but the customer himself operates the camera

When the customer visits the shop and presses the turntable on the touch screen for the order at the entrance, the customer concentrates on the screen while the face is stationary. But as a result, the customer himself creates the optimal state and takes pictures.

The foregoing description of the invention has been presented for purposes of illustration and description only. The invention is not limited to the form shown, and many variations and modifications are possible in light of the principles of the invention described above. The described embodiments are chosen to best explain the principles and substantive provisions of the present invention in order that those skilled in the art may use the invention in various embodiments and as appropriate to the specific application desired. It is intended that the scope of the invention only be limited by the appended claims below.

Claims (2)

When pressing the standby button on the touch screen, the order number is printed and the camera takes a customer's face and compares the existing customer information to the computer at the counter by comparing the code value recorded in the registered member data. The method of claim 1 A system (kiosk) in which a touch screen, a computer, a camera, and a turn-by-turn device are bundled together, and a system that interworks with an existing customer management program using the same.

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