CN111507867A - Self-service reception desk service system for hotel passengers - Google Patents
Self-service reception desk service system for hotel passengers Download PDFInfo
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- CN111507867A CN111507867A CN202010329969.9A CN202010329969A CN111507867A CN 111507867 A CN111507867 A CN 111507867A CN 202010329969 A CN202010329969 A CN 202010329969A CN 111507867 A CN111507867 A CN 111507867A
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- 238000004891 communication Methods 0.000 claims abstract description 33
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- 238000003384 imaging method Methods 0.000 claims description 14
- 239000002699 waste material Substances 0.000 claims description 14
- 230000007246 mechanism Effects 0.000 claims description 8
- 238000012634 optical imaging Methods 0.000 claims description 8
- 238000004064 recycling Methods 0.000 claims description 6
- 230000032258 transport Effects 0.000 claims description 6
- 230000007723 transport mechanism Effects 0.000 claims description 2
- 238000012795 verification Methods 0.000 abstract description 29
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 abstract description 5
- 230000006872 improvement Effects 0.000 description 14
- 210000000056 organ Anatomy 0.000 description 7
- 238000010586 diagram Methods 0.000 description 5
- 210000000887 face Anatomy 0.000 description 5
- 230000003287 optical effect Effects 0.000 description 5
- 238000009529 body temperature measurement Methods 0.000 description 4
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/20—Individual registration on entry or exit involving the use of a pass
- G07C9/22—Individual registration on entry or exit involving the use of a pass in combination with an identity check of the pass holder
- G07C9/25—Individual registration on entry or exit involving the use of a pass in combination with an identity check of the pass holder using biometric data, e.g. fingerprints, iris scans or voice recognition
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/20—Individual registration on entry or exit involving the use of a pass
- G07C9/27—Individual registration on entry or exit involving the use of a pass with central registration
Abstract
The invention discloses a system for hotel passengers to transact foreground services in a self-service manner, which comprises a hotel self-service machine, a hotel management information system, a hotel door lock management system and a hotel security management information system, wherein the hotel self-service machine comprises a main touch display screen, an auxiliary touch display screen, a loudspeaker, a resident identification card reading machine, a visible light and near infrared binocular camera, a card receiving and sending machine, a room card reader-writer, a thermal printer, a communication interface module, a database and a data processing and control module, and the main touch display screen, the auxiliary touch display screen, the loudspeaker, the resident identification card reading machine, the visible light and near infrared binocular camera, the card receiving and sending machine, the room card reader-writer, the thermal printer, the communication interface module and the database are respectively connected with the data processing and control module. By adopting the technical scheme, the self-service and manual service are simple, convenient and quick, the people identity card verification has no security hole, various certificates can be identified and read, the body temperature can be measured, the user experience is good, the working efficiency is high, and the self-service is realized.
Description
Technical Field
The invention belongs to the technical field of intelligent self-service equipment and computers, and particularly relates to a system for hotel passengers to transact foreground services in a self-service manner.
Background
The hotel passenger self-service foreground service system provides a self-service foreground service mode for passengers, such as check-in registration, compensation registration, room selection, payment, room card adding, room number checking, room continuing, room returning, invoicing, visitor registration and the like, can solve the problem that the hotel operators have the disadvantages of high labor cost, unwilling new employment trend of young people to go to work on holidays at night, legal fine by public security organs even reinitiation and regular work stoppage due to inconsistent accommodation personnel and certificates, and is popular in the market. However, how to use the system for the hotel passenger to transact the foreground service by self-service through an effective technical scheme is still a huge challenge, because the system can realize simple and quick use, timely, convenient and standard manual service, multiple verification modes of the testimony of the person and certificate, accuracy and no security loophole, recognition of various certificates, non-contact measurement of body temperature, good user experience, high working efficiency, comprehensive self-service and satisfaction of public security and bureau security management requirements.
The existing hotel passenger self-service foreground service system has the following problems:
(1) manual service is untimely, inconvenient and non-standard. If the passenger encounters a problem, the hotel front desk personnel need to move to the front of the hotel self-service machine to help the passenger solve the problem, and the problem of operational responsibility dispute exists, so that manual service is not timely, inconvenient and standard.
(2) The face is used for verifying the existence of security holes. The operator can rely on the non-living human face image of the non-operator to carry out similarity contrast with the human image in the resident identification card chip of the non-operator, and the false is confirmed to pass the verification of the human card, so that the security loophole exists.
(3) The low illuminance affects the human face imaging quality and the human evidence verification result. When the face image of the operator is collected for the people's identity verification, if the ambient illuminance is low and no ambient illuminance measurement or light supplement technical means is available, the face imaging quality is poor, and even the people's identity verification result is affected.
(4) It is not fast to collect the face image. The camera for collecting the face image or the camera with a fixed angle is not quick, and passengers need to squat, stand on feet, move forwards and backwards or rotate a mechanical knob for adjusting the angle of the camera by hands.
(5) The fingerprint of the living body can not be collected for human authentication. The fingerprint image of the living body of the operator can not be acquired, the similarity comparison with the fingerprint information in the resident identification card chip is carried out, and the verification of the testimony of the person is finished.
(6) Many kinds of documents cannot be read by optical recognition. Can only utilize resident identification card reading machines to pass through the radio frequency identification mode recognition resident identification card, chip or antenna in the resident identification card go wrong, then recognition fails, the resident identification card that fails to go wrong through this type of chip or antenna of optical identification mode recognition, the public security organization permits to handle the interim resident identification card that the hotel checked in the registration, other certificates such as the card of hong Kong and Macao, the card of returning to the countryside, the cell card and passport to and electronic identification cards such as eID and CTID net card.
(7) And the non-contact infrared body temperature measurement function is not provided. In case meet the epidemic situation, when needing to prevent and control through measuring passenger's body temperature, hotel proscenium personnel need additionally measure passenger's body temperature, have increased hotel proscenium personnel work load.
(8) The inability to automatically discriminate between waste cards and automatically cycled house cards results in poor user experience and low operating efficiency. House cards which cannot be read and written can not be automatically distinguished and removed, so that passengers can take waste cards, and the user experience is poor; the received good cards cannot be automatically transmitted to the card issuing box for recycling, and the good cards need to be manually placed into the card issuing box through hotel front desk personnel, so that the working efficiency of the hotel front desk personnel is influenced.
(9) Non-comprehensive self-service. Some can not automatically import information such as hotel reservation and room status from a hotel management information system, some can not automatically import door lock information from the hotel door lock management system, and some can not automatically upload check-in registration information to a hotel security management information system, so that hotel front desk personnel need to additionally operate, and the workload of the hotel front desk personnel can not be effectively reduced or the staff of the hotel front desk personnel can not be reduced.
Disclosure of Invention
Aiming at the defects or improvement requirements of the prior art, the invention provides a system for hotel passengers to self-service a front desk, which solves the technical problems of poor user experience, low working efficiency and non-comprehensive self-service caused by untimely, inconvenient and non-standard manual service, safety loophole in face verification, low illuminance, influence on face imaging quality and a human certificate verification result, unsmooth face image acquisition, incapability of acquiring living body fingerprints for human certificate verification, incapability of recognizing and reading various certificates in an optical identification mode, no non-contact infrared body temperature measurement function, incapability of automatically discriminating waste cards and automatic circulating house cards in the conventional system for self-service of hotel passengers to self-service a front desk.
In order to achieve the purpose, the invention provides a system for hotel passengers to transact foreground services in a self-service manner, which comprises a hotel self-service machine, a hotel management information system, a hotel door lock management system and a hotel security management information system, wherein the hotel self-service machine comprises a main touch display screen, an auxiliary touch display screen, a loudspeaker, a resident identification card reading machine, a visible light and near infrared binocular camera, a card receiving and transmitting machine, a room card reader-writer, a thermal printer, a communication interface module, a database and a data processing and control module, the main touch display screen, the auxiliary touch display screen, the loudspeaker, the resident identification card reading machine, the visible light and near infrared binocular camera, the card receiving and transmitting machine, the room card reader-writer, the thermal printer, the communication interface module and the database are respectively connected with the data processing and control module, and the hotel self-service machine is respectively connected with the hotel management information system, The hotel door lock management system is connected with the hotel security management information system.
In the technical scheme, when a passenger self-services a foreground, the resident identification card reading tool reads a portrait in a resident identification card chip of an operator, the visible light and near-infrared binocular cameras acquire a living human face image of the operator, the data processing and control module compares the similarity of the two images, if the similarity of the two images is lower than a set threshold value, the check of the resident identification card fails, the main touch display screen displays a prompt that the operator cannot self-service check in registration service, and the prompt can be further displayed due to the reason that the check of the resident identification card fails; if the similarity of the hotel information and the hotel information is higher than or equal to the set threshold, the verification of the person is passed, and the database imports information such as hotel reservation, room state and the like from the hotel management information system through the data processing and control module.
The passenger determines the house type, house fee, house number, check-in time and check-out time through the main touch display screen, and inputs the number of the passenger contact mobile phone; determining the co-resident information, if the co-resident is not present, setting a supplementary registration password for the non-present co-resident by the passenger, inputting a mobile phone number for receiving the supplementary registration password, sending the supplementary registration password to the mobile phone for receiving the supplementary registration password in a short message mode by the data processing and control module through the communication interface module, and if the co-resident is present, handling the on-site self-service registration service; self-service handling of payment services; taking room card and taking room number paper.
More preferably, the supplementary registration password is automatically set to the last four digits and the last four digits of the mobile phone number contacted by the traveler, so that the traveler does not need to set the supplementary registration password for the fellow passenger and input the mobile phone number for receiving the supplementary registration password, and the data processing and control module does not need to send the supplementary registration password to the mobile phone for receiving the supplementary registration password in a short message mode through the communication interface module.
When a passenger takes a room card and a room number paper, the database imports door lock information from the hotel door lock management system through the data processing and control module; the information of the passenger house number, the check-in time, the check-out time and the like is written into the house card through the house card reader-writer, and the house card is discharged through the receiving-transmitting card machine; after the receiving and dispatching card machine sends out the house card, the information such as the passenger house number, the check-in time, the check-out time, the hotel address and telephone, the WiFi password, the two-dimensional code for issuing the electronic invoice and the like is printed on the house number paper through the thermal printer, and the house number paper is fed out; reminding passengers to take house cards and house number paper by means of voice sent by the loudspeaker and text displayed by the main touch display screen; and the database exports the card writing information to the hotel door lock management system through the data processing and control module.
After the fellow passengers who do not arrive at the hotel together with the passengers arrive at the hotel, the main touch display screen inputs the supplementary registration password, the resident identification card of the operator is used for self-service handling of the check-in registration service, and the house card and the house number paper are taken.
The passenger or the co-resident can also manage the house number service by self according to the resident identification card or the living body face image.
After the self-service foreground service is completed by the passenger and the co-resident, the database leads out the information of the self-service of the passenger and the co-resident to the hotel management information system and uploads the information to the hotel security management information system through the data processing and control module.
By adopting the technical scheme, the passengers comprehensively finish the front desk services of check-in registration, supplementary registration, room selection, payment, room card adding, room number checking, room continuing, room returning, invoicing, visitor registration and the like by self, and meet the security management requirements of public security organs. The hotel self-service machine automatically exchanges data with the hotel management information system and the hotel door lock management system without additional operation of hotel front desk personnel, automatically uploads check-in registration information to the hotel public security management information system, realizes comprehensive self-service, can effectively reduce the workload of the hotel front desk personnel or reduce the staff of the hotel front desk personnel, and meets the public security administration requirement of public security organs.
As a further improvement of the invention, the main touch display screen and the hotel self-service machine are integrated, are positioned on the front surface of the hotel self-service machine and face passengers; the auxiliary touch display screen and the hotel self-service machine are integrated, are positioned on the back of the hotel self-service machine and face hotel front desk personnel.
As a further improvement of the invention, the main touch display screen and the hotel self-service machine are integrated, are positioned on the front surface of the hotel self-service machine and face passengers; the auxiliary touch display screen is separated from the hotel self-service machine, is connected with the hotel self-service machine through a data line and faces hotel front desk personnel.
In the technical scheme, when a passenger transacts self-service foreground service, if the resident identification card reading machine fails to detect the resident identification card of an operator or cannot read the chip information of the resident identification card of the operator, a hotel foreground person clicks a manual operation function button on the auxiliary touch display screen to pop up a soft keyboard, the hotel foreground person inputs a user name and a password, compares whether the operator is consistent with the portrait on the surface of the resident identification card of the operator by using the human eyes, inputs the text information on the surface of the resident identification card of the operator, including name, gender, nationality, birth year, month, address, citizen identification number, issuing organization, validity period and the like, collects the face image of the living operator under visible light illumination by using the visible light and the near-infrared binocular camera, and selects the human identification card to pass verification; if the two are not consistent, the selected person proves that the verification fails.
If the visible light and near-infrared binocular camera does not acquire the live human face image of the operator, a hotel foreground person clicks a manual operation function button on the auxiliary touch display screen to pop up a soft keyboard, the hotel foreground person inputs a user name and a password, confirms whether the operator moves the human face of the operator or film photos, electronic photos, video videos and the like of the operator into the visual field of the visible light and near-infrared binocular camera by using human eyes, and if the human face image is the live human face image of the operator, which is acquired by the visible light and the near-infrared binocular camera under the illumination of the visible light, selects a human certificate to pass the verification; if the human face image is the latter, the non-living human face image of the operator under the visible light illumination is collected, and the selected human authentication fails.
If the data processing and control module fails to pass the verification of the testimony, hotel reception desk personnel click a manual operation function button on the auxiliary touch display screen to pop up a soft keyboard, the hotel reception desk personnel input a user name and a password, compare whether an operator is consistent with the portrait in the resident identification card chip of the operator or not by human eyes, and select the testimony to pass the verification if the user name and the password are consistent with the portrait in the resident identification card chip of the operator; if the two are not consistent, the selected person proves that the verification fails.
In the three situations, whether the two situations are inconsistent or consistent, the database records the manual operation process of the hotel front desk personnel, and records and keeps traces for future reference.
The passenger or the co-resident selects or inputs part of information required by the self-service foreground service by self through the main touch display screen. The hotel reception staff can help the passenger select or input all information required by self-service reception service through the auxiliary touch display screen. The passenger passes through the main touch display screen, confirms that hotel reception desk personnel all the information of selection or input is accurate back, clicks by oneself confirm or submit the function button on the main touch display screen, the assistance touch display screen does not have and confirms or submit the function button to guarantee that all the information of depositing in the database are the expression of passenger or the true meaning of the same resident.
By adopting the technical scheme, the manual service is timely, convenient and standard. When the passenger encounters a problem in self-service handling of the reception desk service, the hotel reception desk personnel do not need to move to the front of the hotel self-service machine, the passenger can be helped to solve the problem by directly utilizing the auxiliary touch display screen facing the hotel reception desk personnel, the operation process of the hotel reception desk personnel is recorded by the database, the record is kept for future reference, the operation responsibility dispute is avoided, and the manual service is timely, convenient and standard.
As a further improvement of the invention, the visible light and near-infrared binocular camera comprises a visible light camera adopting visible light illumination imaging, a near-infrared camera adopting near-infrared L ED illumination imaging, and one or more near-infrared L ED realizing near-infrared L ED illumination, and the visible light camera, the near-infrared camera and the near-infrared L ED are respectively connected with the data processing and control module.
In the technical scheme, living body feature recognition is carried out on the human face image of the operator under the visible light illumination acquired by the visible light camera and the human face image of the operator under the near infrared illumination acquired by the near infrared camera, if the human face image of the operator is not the human face image of the operator, a prompt that the operator cannot handle registration service by self is displayed through the main touch display screen, and the prompt is further displayed because the human face image of the operator is not acquired.
By adopting the technical scheme, the security hole of verifying the human face is eliminated. The operator must rely on the live human face image of the operator to compare with the human image in the resident identification card chip of the operator in similarity, and the human image can pass the verification of the human certificate, so that the security loophole is eliminated.
As a further improvement of the invention, the hotel self-service machine further comprises a visible light supplementary lighting lamp, wherein the visible light supplementary lighting lamp realizes visible light illumination, is composed of one or more than one visible light L ED, and is connected with the data processing and control module.
As a further improvement of the invention, the hotel self-service machine further comprises an ambient light sensor, and the ambient light sensor is connected with the data processing and control module.
By adopting the technical scheme, the illumination intensity is improved, and the face imaging quality and the accuracy of the testimony verification are ensured. Gather operator's face image and when carrying out the testimony of a witness verification, utilize environment illuminance sensor measures environment illuminance, if environment illuminance is low, then utilizes visible light filling lamp carries out the light filling, improves the illuminance of illumination people's face to guarantee people's face imaging quality and testimony of a witness verification result.
As a further improvement of the invention, the hotel self-service machine further comprises a stepping motor, the stepping motor is connected with the data processing and control module, and the data processing and control module drives the visible light and the near-infrared binocular camera through the stepping motor, or drives the visible light and the near-infrared binocular camera and the visible light supplementary lighting lamp together to perform pitching rotation upwards or downwards.
In this technical scheme, visible light and near-infrared binocular camera survey operator's face image, if no face image or face image are incomplete, then pass through loudspeaker send pronunciation with the mode that main touch display screen shows the characters reminds the operator because the face image that has not gathered or the face image who gathers is incomplete, need click two on the main touch display screen upwards with down adjust visible light and near-infrared binocular camera every single move angle function button, step motor drives visible light and near-infrared binocular camera, or drive together visible light and near-infrared binocular camera with the visible light filling lamp, upwards or downwards rotatory, until there is face image and face image complete.
By adopting the technical scheme, the face image is collected quickly. When gathering passenger face image, the passenger need not to squat, stand on tiptoe, move ahead, move the back, also need not to adjust the mechanical knob of camera angle with the hand rotation, only need click two buttons on the main touch display screen can adjust visible light and near-infrared binocular camera every single move angle swiftly gather complete face image.
As a further improvement of the invention, the hotel self-service machine further comprises a living body fingerprint reading module, and the living body fingerprint reading module is connected with the data processing and control module.
By adopting the technical scheme, the verification of the human body can be carried out by using the living fingerprint. By collecting the fingerprint image of the living body of the operator, the similarity comparison is carried out with the fingerprint information in the resident identification card chip, and the verification of the testimony of the person is finished.
As a further improvement of the invention, the hotel self-service machine further comprises a certificate and two-dimensional code optical imaging reading module, and the certificate and two-dimensional code optical imaging reading module is connected with the data processing and control module.
By adopting the technical scheme, various certificates are identified and read in an optical identification mode. The resident identification card reading machine and tool reads the resident identification card in a radio frequency identification mode, and if a chip or an antenna in the resident identification card goes wrong, the reading fails. Utilize certificate and two-dimensional code optical imaging recognition module pass through optical character recognition and two-dimensional code identification mode to combine the radio frequency identification mode, can discern the resident identification card that this type of chip or antenna goes wrong, the public security organization permits to handle other certificates such as interim resident identification card, the entry of harbor and Macau pass, the card of returning to the countryside, cell card and passport that the hotel checked in the registration, and electronic identification card such as eID and CTID net card.
As a further improvement of the invention, the hotel self-service machine further comprises a non-contact infrared body temperature sensor, and the non-contact infrared body temperature sensor is connected with the data processing and control module.
By adopting the technical scheme, the body temperature of the passenger can be measured in a non-contact manner. Once meeting the epidemic situation, when needing to prevent and control through measuring passenger's body temperature, just the accessible non-contact infrared body temperature sensor accomplishes the body temperature measurement by the passenger by oneself, has reduced hotel reception desk personnel work load.
As a further improvement of the present invention, the card receiving and dispatching machine includes a card sending box, a waste card box, a card receiving slot, a card sending slot and a room card transmitting mechanism, the card receiving slot and the card sending slot are the same slot, the room card reader-writer is installed in front of the card sending slot in the card receiving and dispatching machine, and the room card transmitting mechanism is controlled by the data processing and controlling module.
As a further improvement of the present invention, the room card transport mechanism transports the room card from the card issuing box to the position of the room card reader/writer, and then transports the room card that cannot be read/written by the room card reader/writer to the card waste box, and transports the room card that can be read/written by the room card reader/writer to the card issuing box after the room card reader/writer writes the information such as the passenger room number, the check-in time, the check-out time, etc. into the room card, and finally spits out the room card; when the card is received, the room card transmitting mechanism transmits the room card to the position of the room card reader-writer through the card receiving opening, the room card which cannot be read and written by the room card reader-writer is discharged from the card receiving opening, and the room card which can be read and written by the room card reader-writer is transmitted to the card sending box for recycling after the room card reader-writer reads information such as the passenger room number, the check-in time, the check-out time and the like from the room card.
By adopting the technical scheme, the waste card and the automatic circulation house card are automatically discriminated, so that the user experience is good, and the working efficiency is high. The house cards which cannot be read and written are automatically screened out and rejected, so that passengers are prevented from taking waste cards, and the user experience is good; the received good cards are automatically transmitted to the card issuing box for recycling, and the good cards do not need to be manually placed into the card issuing box through hotel front desk personnel, so that the working efficiency of the hotel front desk personnel is improved.
As a further improvement of the present invention, the communication interface module includes at least one of interfaces such as RJ45 network port wired communication, WiFi, GSM, GPRS, EDGE, 3G, 4G and 5G wireless communication, USB, RS232 and RS485, the data processing and control module performs data connection with each server installed and operating the hotel management information system, hotel door lock management system and hotel security management information system or sends a short message to the traveler through at least one of interfaces such as RJ45 network port wired communication, WiFi, GSM, GPRS, EDGE, 3G, 4G and 5G wireless communication of the communication interface module, and the data processing and control module performs data connection with other external devices through at least one of interfaces such as USB, RS232 and RS485 of the communication interface module.
In the technical scheme, the information such as the house number, the name, the check-in time, the check-out time, the hotel address and telephone, the WiFi password, the network address for issuing the electronic invoice and the like of the passenger is sent to the mobile phone of the passenger in a short message mode through the communication interface module.
By adopting the technical scheme, the system can fully serve by self and meet the security management requirements of public security organs. The hotel self-service machine automatically exchanges data with the hotel management information system and the hotel door lock management system without additional operation of hotel front desk personnel, automatically uploads check-in registration information to the hotel public security management information system, realizes comprehensive self-service, can effectively reduce the workload of the hotel front desk personnel or reduce the staff of the hotel front desk personnel, and meets the public security administration requirement of public security organs.
In general, compared with the prior art, the above technical solution contemplated by the present invention can achieve the following beneficial effects:
(1) the manual service is timely, convenient and standard. When the passenger encounters a problem in self-service handling of the reception desk service, the hotel reception desk personnel do not need to move to the front of the hotel self-service machine, the passenger can be helped to solve the problem by directly utilizing the auxiliary touch display screen facing the hotel reception desk personnel, the operation process of the hotel reception desk personnel is recorded by the database, the record is kept for future reference, the operation responsibility dispute is avoided, and the manual service is timely, convenient and standard.
(2) The security hole of verifying the human face by the human face is eliminated. The operator must rely on the live human face image of the operator to compare with the human image in the resident identification card chip of the operator in similarity, and the human image can pass the verification of the human certificate, so that the security loophole is eliminated.
(3) The illumination is improved, and the human face imaging quality and the accuracy of human evidence verification are ensured. Gather operator's face image and when carrying out the testimony of a witness verification, utilize environment illuminance sensor measures environment illuminance, if illuminance is low, then utilizes visible light filling lamp carries out the light filling, improves illuminance to guarantee face imaging quality and testimony of a witness verification result.
(4) The acquisition of the face image is quick. When gathering passenger face image, the passenger need not to squat, stand on tiptoe, move ahead, move the back, also need not to adjust the mechanical knob of camera angle with the hand rotation, only need click two buttons on the main touch display screen can adjust visible light and near-infrared binocular camera every single move angle swiftly gather complete face image.
(5) The fingerprint of living body can be used for human authentication. By collecting the fingerprint image of the living body of the operator, the similarity comparison is carried out with the fingerprint information in the resident identification card chip, and the verification of the testimony of the person is finished.
(6) Various certificates are identified and read in an optical identification mode. Utilize the utensil is read to resident identification card passes through the radio frequency identification mode recognition and reads resident identification card, if chip or antenna in the resident identification card goes wrong, then recognition and reading fails. Utilize certificate and two-dimensional code optical imaging recognition module pass through optical character recognition and two-dimensional code identification mode to combine the radio frequency identification mode, can discern the resident identification card that this type of chip or antenna goes wrong, the public security organization permits to handle other certificates such as interim resident identification card, the entry of harbor and Macau pass, the card of returning to the countryside, cell card and passport that the hotel checked in the registration, and electronic identification card such as eID and CTID net card.
(7) The body temperature of the passenger can be measured in a non-contact way. Once meeting the epidemic situation, when needing to prevent and control through measuring passenger's body temperature, just the accessible non-contact infrared body temperature sensor accomplishes the body temperature measurement by the passenger by oneself, has reduced hotel reception desk personnel work load.
(8) The automatic waste card and the automatic circulating house card are discriminated, so that the user experience is good, and the working efficiency is high. The house cards which cannot be read and written are automatically screened out and rejected, so that passengers are prevented from taking waste cards, and the user experience is good; the received good cards are automatically transmitted to the card issuing box for recycling, and the good cards do not need to be manually placed into the card issuing box through hotel front desk personnel, so that the working efficiency of the hotel front desk personnel is improved.
(9) The comprehensive self-service can meet the security management requirements of public security organs. The hotel self-service machine automatically exchanges data with the hotel management information system and the hotel door lock management system without additional operation of hotel front desk personnel, automatically uploads check-in registration information to the hotel public security management information system, realizes comprehensive self-service, can effectively reduce the workload of the hotel front desk personnel or reduce the staff of the hotel front desk personnel, and meets the public security administration requirement of public security organs.
Drawings
Fig. 1 is a schematic block diagram of a system for self-service foreground service of hotel passengers according to an embodiment of the present invention.
Fig. 2 is a schematic block diagram of collecting a face image of a living passenger for verification of a human identity provided by an embodiment of the invention.
Fig. 3 is a schematic block diagram of a card receiving and dispatching machine capable of automatically discriminating waste cards from automatic circulation house cards according to an embodiment of the present invention.
Fig. 4 is a system topology structure diagram of a self-service checkout service for hotel passengers according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention. In addition, the technical features involved in the embodiments of the present invention described below may be combined with each other as long as they do not conflict with each other.
The invention relates to a system for self-service processing of reception desk service for hotel passengers, which comprises a hotel self-service machine, a hotel management information system, a hotel door lock management system and a hotel security management information system, the hotel self-service machine comprises a main touch display screen, an auxiliary touch display screen, a loudspeaker, a resident identification card reading machine, a visible light and near infrared binocular camera, a card receiving and transmitting machine, a house card reader-writer, a thermal printer, a communication interface module, a database and a data processing and control module, the main touch display screen, the auxiliary touch display screen, the loudspeaker, a resident identification card reading machine, a visible light and near infrared binocular camera, a card receiving and transmitting machine, a house card reader-writer, a thermal printer, a communication interface module and a database are respectively connected with the data processing and control module, the hotel self-service machine is respectively connected with the hotel management information system, the hotel door lock management system and the hotel security management information system. By adopting the technical scheme, when hotel passengers transact the foreground service by themselves, manual service is timely, convenient and standard, the security hole for verifying the testimony of the witness by using the human face is eliminated, the illumination is improved, the human face imaging quality and the testimony of the witness are ensured to be accurate, the human face image is rapidly collected, the testimony of the human face can be ensured by using the living body fingerprint, the temperature of the hotel passengers can be measured in a non-contact way, the waste card and.
Fig. 1 is a schematic block diagram of a system for self-service foreground service of hotel passengers according to an embodiment of the present invention. In the system shown in fig. 1, the system comprises a hotel self-service machine 1, a hotel management information system 2, a hotel door lock management system 3 and a hotel security management information system 4, wherein the hotel self-service machine 1 comprises a main touch display screen 101, an auxiliary touch display screen 102, a loudspeaker 103, a resident identification card reading machine 104, a visible light and near infrared binocular camera 106, a card receiving and sending machine 112, a house card reader/writer 113, a thermal printer 114, a communication interface module 115, a database 116 and a data processing and control module 117, the main touch display screen 101, the auxiliary touch display screen 102, the loudspeaker 103, the resident identification card reading machine 104, the visible light and near infrared binocular camera 106, the card receiving and sending machine 112, the house card reader/writer 113, the thermal printer 114, the communication interface module 115 and the database 116 are respectively connected with the data processing and control module 117, and the hotel self-service machine 1 is respectively connected with the hotel management information system 2, the hotel management information system, The hotel door lock management system 3 is connected with the hotel security management information system 4.
In an optional embodiment, as shown in fig. 1, the hotel self-service machine 1 further includes a certificate and two-dimensional code optical imaging reading module 105, and the certificate and two-dimensional code optical imaging reading module 105 is connected to the data processing and control module 117. The hotel self-service machine 1 further comprises a living body fingerprint reading module 110, and the living body fingerprint reading module 110 is connected with the data processing and control module 117. The hotel self-service machine 1 further comprises a non-contact infrared body temperature sensor 111, and the non-contact infrared body temperature sensor 111 is connected with the data processing and control module 117.
In an optional embodiment, the primary touch display screen 101 is integrated with the hotel self-service machine 1, is positioned on the front surface of the hotel self-service machine 1, and faces to the passengers; the auxiliary touch display screen 102 is integrated with the hotel self-service machine 1, is positioned on the back of the hotel self-service machine 1 and faces hotel front desk personnel.
In an optional embodiment, the primary touch display screen 101 is integrated with the hotel self-service machine 1, is positioned on the front surface of the hotel self-service machine 1, and faces to the passengers; the auxiliary touch display screen 102 is separated from the hotel self-service machine 1, is connected with the hotel self-service machine 1 through a data line, and faces hotel front desk personnel.
In an alternative embodiment, as shown in fig. 2, the visible light and near-infrared binocular camera 106 includes a visible light camera 1061 using visible light illumination for imaging, a near-infrared camera 1062 using near-infrared L ED for imaging, and one or more near-infrared L ED 1063 implementing near-infrared L ED illumination, where the visible light camera 1061, the near-infrared camera 1062, and the near-infrared L ED 1063 are respectively connected to the data processing and control module 117, the hotel self-service machine 1 further includes a visible light supplementary lighting lamp 107, where the visible light supplementary lighting lamp 107 implements visible light illumination, is composed of one or more visible light L ED, and is connected to the data processing and control module 117, the hotel self-service machine 1 further includes an ambient light illumination sensor 108, and the ambient light illumination sensor 108 is connected to the data processing and control module 117.
In an optional embodiment, the hotel self-service machine 1 further includes a stepping motor 109, the stepping motor 109 is connected to the data processing and controlling module 117, and the data processing and controlling module 117 drives the visible light and the near-infrared binocular camera 106 through the stepping motor 109, or drives the visible light and the near-infrared binocular camera 106 and the visible light supplementary lighting lamp 107 together to perform pitching rotation upwards or downwards.
In an alternative embodiment, as shown in fig. 3, the card transceiver 112 includes a card-issuing box 1121, a waste card box 1122, a card-receiving port 1123, a card-issuing port 1124 and a house card transmitter 1125, where the card-receiving port 1123 and the card-issuing port 1124 are the same card port, the house card reader 113 is installed in front of the card-issuing port 1124 in the card transceiver 112, and the house card transmitter 1125 is controlled by the data processing and control module 117. When issuing cards, the room card transfer mechanism 1125 transfers the room cards from the card issuing box 1121 to the location of the room card reader/writer 113, and then transfers the room cards that cannot be read/written by the room card reader/writer 113 to the card discarding box 1122, and transfers the room cards that can be read/written by the room card reader/writer 113 to the card issuing port 1124 after the room card reader/writer 113 writes the information such as the passenger room number, check-in time, and check-out time into the room cards, and finally discharges the room cards; when receiving the card, the room card transmitting mechanism 1125 transmits the room card to the location of the room card reader/writer 113 through the card receiving port 1123, and ejects the room card that cannot be read/written by the room card reader/writer 113 from the card receiving port 1123, and transmits the room card that can be read/written by the room card reader/writer 113 to the card issuing box 1121 for recycling after the room card reader/writer 113 reads the information such as the passenger room number, the check-in time, and the check-out time from the room card.
In an alternative embodiment, as shown in fig. 4, the communication interface module 115 includes at least one of RJ45 interface, WiFi, GSM, GPRS, EDGE, 3G, 4G, and 5G wireless communication, USB, RS232, and RS485 interface, the data processing and control module 117 is at least one of wired communication through RJ45 network port of the communication interface module 115, WiFi, GSM, GPRS, EDGE, 3G, 4G and 5G wireless communication, a server 5 for installing and operating the hotel management information system 2, a server 6 for installing and operating the hotel door lock management system 3, and a server 7 for installing and operating the hotel security management information system 4, making data connection or sending short messages to the passengers, the data processing and control module 117 performs data connection with other external devices 8 through at least one of the interfaces of the communication interface module 115, such as USB, RS232, and RS 485.
It will be understood by those skilled in the art that the foregoing is only a preferred embodiment of the present invention, and is not intended to limit the invention, and that any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (14)
1. A hotel passenger self-service foreground service handling system is characterized by comprising a hotel self-service machine, a hotel management information system, a hotel door lock management system and a hotel security management information system, wherein the hotel self-service machine comprises a main touch display screen, an auxiliary touch display screen, a loudspeaker, a resident identification card reading machine, a visible light and near infrared binocular camera, a card receiving and sending machine, a room card reader-writer, a thermal printer, a communication interface module, a database and a data processing and control module, the main touch display screen, the auxiliary touch display screen, the loudspeaker, the resident identification card reading machine, the visible light and near infrared binocular camera, the card receiving and sending machine, the room card reader-writer, the thermal printer, the communication interface module and the database are respectively connected with the data processing and control module, and the hotel self-service machine is respectively connected with the hotel management information system, the hotel door lock management system and the hotel security management information system, The hotel door lock management system is connected with the hotel security management information system.
2. The system for hotel passenger self-service processing front desk service according to claim 1, wherein the main touch display screen is integrated with the hotel self-service machine, is positioned at the front of the hotel self-service machine and faces to the passenger; the auxiliary touch display screen and the hotel self-service machine are integrated, are positioned on the back of the hotel self-service machine and face hotel front desk personnel.
3. The hotel passenger self-service checkout system as recited in claim 1,
the main touch display screen and the hotel self-service machine are integrated, are positioned on the front side of the hotel self-service machine and face passengers; the auxiliary touch display screen is separated from the hotel self-service machine, is connected with the hotel self-service machine through a data line and faces hotel front desk personnel.
4. The hotel passenger self-service desk service system as claimed in claim 1, wherein the visible light and near infrared binocular camera comprises a visible light camera using visible light illumination imaging, a near infrared camera using near infrared L ED illumination imaging, and one or more near infrared L ED implementing near infrared L ED illumination, and the visible light camera, the near infrared camera and the near infrared L ED are respectively connected with the data processing and control module.
5. The system for hotel passenger self-service desk service according to claim 1 or 4, wherein the hotel self-service machine further comprises a visible light supplementary lighting lamp, the visible light supplementary lighting lamp realizes visible light illumination, is composed of one or more than one visible light L ED, and is connected with the data processing and control module.
6. The system for hotel passenger self-service check-in desk service according to claim 5, wherein the hotel self-service machine further comprises an ambient light sensor, and the ambient light sensor is connected with the data processing and control module.
7. The system for hotel passenger self-service handling of reception desk service according to claim 1 or 4, wherein the hotel self-service machine further comprises a stepping motor, the stepping motor is connected with the data processing and control module, and the data processing and control module drives the visible light and the near infrared binocular camera to perform pitching rotation upwards or downwards through the stepping motor.
8. The system for hotel passenger self-service handling of the foreground service according to claim 1, 4 or 5, wherein the hotel self-service machine further comprises a stepping motor, the stepping motor is connected with the data processing and control module, and the data processing and control module drives the visible light and near infrared binocular camera and the visible light supplementary lighting lamp to rotate in a pitching manner upwards or downwards through the stepping motor.
9. The system for hotel passenger self-service processing of reception desk service according to claim 1, wherein the hotel self-service machine further comprises a living fingerprint recognition module, and the living fingerprint recognition module is connected with the data processing and control module.
10. The system of the hotel guest self-service reception desk service according to claim 1, wherein the hotel self-service machine further comprises a certificate and two-dimensional code optical imaging recognition module, and the certificate and two-dimensional code optical imaging recognition module is connected with the data processing and control module.
11. The system for hotel passenger self-service check-in desk service according to claim 1, wherein the hotel self-service machine further comprises a non-contact infrared body temperature sensor, and the non-contact infrared body temperature sensor is connected with the data processing and control module.
12. The hotel passenger self-service reception desk service system according to claim 1, wherein the card receiving and dispatching machine comprises a card sending box, a waste card box, a card receiving opening, a card sending opening and a room card transmitting mechanism, the card receiving opening and the card sending opening are the same opening, the room card reader-writer is installed in front of the card sending opening of the card receiving and dispatching machine, and the room card transmitting mechanism is controlled by the data processing and control module.
13. The hotel passenger self-service reception desk service system according to claim 12, wherein when issuing a card, the room card transport mechanism transports a room card from the card issuing box to a position of the room card reader/writer, then transports the room card that cannot be read and written by the room card reader/writer to the card waste box, and transports the room card that can be read and written by the room card reader/writer to the card issuing box after the room card reader/writer writes information such as a passenger's room number, check-in time, and check-out time into the room card, and finally discharges the room card; when the card is received, the room card transmitting mechanism transmits the room card to the position of the room card reader-writer through the card receiving opening, the room card which cannot be read and written by the room card reader-writer is discharged from the card receiving opening, and the room card which can be read and written by the room card reader-writer is transmitted to the card sending box for recycling after the room card reader-writer reads information such as the passenger room number, the check-in time, the check-out time and the like from the room card.
14. The system for hotel passenger self-service handling foreground service according to claim 1, wherein the communication interface module comprises at least one of RJ45 gateway wired communication, WiFi, GSM, GPRS, EDGE, 3G, 4G and 5G wireless communication, USB, RS232 and RS485 interfaces, the data processing and control module performs data connection or sends a short message to the passenger through at least one of RJ45 gateway wired communication, WiFi, GSM, GPRS, EDGE, 3G, 4G and 5G wireless communication interfaces of the communication interface module, and each server installed and operating the hotel management information system, hotel door lock management system and hotel security management information system, and the data processing and control module performs data connection with other external devices through at least one of USB, RS232 and RS485 interfaces of the communication interface module.
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| CN202010329969.9A CN111507867A (en) | 2020-04-24 | 2020-04-24 | Self-service reception desk service system for hotel passengers |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113704837A (en) * | 2021-08-20 | 2021-11-26 | 东莞市乐一电子有限公司 | Multifunctional self-service machine |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113704837A (en) * | 2021-08-20 | 2021-11-26 | 东莞市乐一电子有限公司 | Multifunctional self-service machine |
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Application publication date: 20200807 |