KR20080016182A - Quckservice automatic fuzzysesteam - Google Patents

Abstract

A system and a method for automating quick delivery service business with a fuzzy system are provided to consider safety of a deliveryman preferentially, reduce unnecessary time and worker, and realize reliability by correctly and quickly processing the quick delivery service processes without error. An automatic reception system(30) of a call center(40) receives details automatically when the customer requests a quick delivery service through the Internet or a wired/mobile phone. A fuzzy system(80) transmits a received order to the mobile terminal(51) of the optimal deliveryman(50) by analyzing data stored in an information system(60), a GPS(Global Positioning System), a GIS(Geographic Information System), a navigation system, and an advancing direction setting system, and checking movement and a current state of the deliveryman in real-time. The fuzzy system transmits the optimal order among the new orders to the mobile terminal of the deliveryman again when the mobile terminal of the deliveryman performing the order transmits an order processing result to the call center.

Description

Automated system of quick service work using fuzzy system and its method {QuckService Automatic FuzzySesteam}

First degree. A diagram of a system for searching and correcting a delivery article by automatically inputting and adjusting various data of a delivery article with one of the systems of the present invention.

Second degree. In the present invention, a diagram illustrating a correlation between an automatic reception system, a management system, an information system, a function system, and a fuzzy system.

Third degree. A diagram illustrating a correlation between a GPS (location information system), a GIS (geographic information system), and a navigation system.

4th. Drawing explaining how to receive the next order based on the forward direction of the order that the delivery person first assigned to the forward direction setting system.

5th. The fuzzy system which is the core of the present invention simply summarizes the role of a fuzzy system that performs all the functions and data required by the present invention by calculating and determining the determined value and then automatically instructing it.

<Detailed Description of Drawing Symbols>

10 ... Shipping article data system 11 ... Shipping article list window

12 ... Search for a list of shipping articles, personal, full, name, number, etc. available

13 ... Automatic and manual setting adjustment window for each shipping article

14 ... Login window for authentication of authorized administrator before modification

30.Automatic reception system 31 ... Internet reception system (ARS)

32 ... Wireless and wireless telephone reception system automatically accepts ARS and voice recognition

40.Coltetta management system 50.51 .. Delivery articles and terminals

60. An information system that stores, aggregates and provides various data.

70 ... A functional system that performs various additional functions and provides their data

80 ... A fuzzy system that determines the overall information specified above

90 ... The system to set the position by processing the signal from the satellite

100..Electronic map system that shows location set by GPS system

110 .. A navigation system that uses the GPS and GIS information to calculate the route of pickup and destination

120..Progress direction setting system that sets the progress and direction of the next order centering on the first order

123 ... The ability to set the number of radius keys the courier can pick up when picking up

Conventional techniques and methods of work to which the present invention pertains are as follows.

1. When using only mobile phones

After entering the personal information of the delivery person into the management program, registering the order received from the customer, the staff in charge of management (distribution) randomly selects the appropriate delivery person. Oral content can be called orally and recorded in the management program for the delivery person.

2) After sending the SMS (text message) to the mobile phone of the article after doing the same as 1), the delivery person checks the contents and uses the method of carrying out work.

3) After installing the program with the function to send and receive the order on the mobile phone, after the same procedure as 1) above, the manager receives the order assigned by the installed program and the delivery engineer handles the work.

2. If you have a radio system (TRS)

After entering the personal information of the delivery person into the management program and registering the order received from the customer, if the employee in charge assigns the order individually or sends the order openly, the key is first given to the delivery person who grabs the key and holds the order. Using the radio, orally call the contents of the order and record the personal information of the article in the management program. 2) As described above 1) after the text to the terminal of the mobile phone or PD of the article We are using a transmission method to handle the work.

3. If you are using a PDA

Enter the delivery article into the management program, form a unique ID on the PD of each delivery driver, register it in the management program, receive the order ordered by the customer from Colttata, and 1) randomly select the appropriate delivery engineer to assign the order. If you call the article and inform the order of the order, the article operates the PD to pick up and deliver according to the contents of the order and 2) receive the order and register the order in the management program without random assignment. If you set the type of publication and release, all orders are sent to the media of the entire delivery article at the same time and updated in real time. In this case, the delivery driver selects an order that he or she can do or the direction is correct, and checks the contents and proceeds with the work. The methods described above have been used for a long time now and still have some convenience, functionality, speed, and the like, but they are all done manually. However, there are devices such as mobile phones, TRS and PDA, which are intermediate media, to help carry out this task. However, in order to process a single task (order), there is a hassle of contacting each other through several steps and reporting the progress from time to time. If you need to select an order to proceed and you are on the road, at an intersection, on the move to pick up and deliver to a building, or at lunch or throughout the day, you need to look through the PD and select the order. It is often the case that only time passes without being assigned. Even when using a radio, if you reveal your order, you have to fight the key to get each other's order first, and keep your ears open even while driving or moving. Regardless of the situation at risk, you should try to get your order by pressing the key. When the manager assigns an order in the office, it is a little less, but the work involved in assigning the order is a matter of survival for the delivery driver, so even though it is dangerous, you receive a cell phone or use a radio while driving on the road. It is a reality that you need to take an order or constantly face up and take orders. Despite the physical fatigue of the nature of the work, the mental fatigue is aggravated by the hard and painful day is a continuous day. As a result, the reality is that the level of risk is increasing even more in situations where people are engaged in dangerous industries, and accidents occur a lot. In addition, luck is dependent on individual ability difference and momentary choice, which is another characteristic of the profit gap. As a result, if the credibility of the work is lowered and the motivation is lost, the service to the customer may be deteriorated. There are some reasons why we are always unkind and hard. There are many shortcomings that should be improved as soon as possible.

The technical problem to be achieved by the present invention is the step of automatically receiving the customer through the Internet or ARS system upon request for delivery, and checks automatically by the fuzzy system without being fixed in the state of entering the first time of the driver's work ability Varying processing capacity, automatically assigning orders based on the variable data, checking the location of the delivery engineer and setting the direction of travel based on the confirmed location, and providing all the information It aims to automatically process a series of steps that are going on comprehensively, and operates a fuzzy system to perform the above functions and performs tasks automatically according to its capabilities. Even if the delivery driver does not select an order or does not perform the task assigned by the manager, the order is automatically assigned accordingly, and the system automatically calculates the work performance data for the period designated by the manager to meet the changed capability. An efficient artificial intelligence (fuzzy system) automatic business processing system to be assigned to the technical problem to be achieved by the present invention.

The configuration of the present invention is a quick service work automation system including the delivery engineer data system of FIG. 1, the management system of FIG. 2, the navigation system of FIG. 3, the progress direction setting system of FIG. 4, the fuzzy system of FIG. The delivery article data system 10 of 1 is a system which is necessary for performing an automatic task, and is a system which sets an individual's ability automatically for each item. When the personal information of the delivery engineer 50 is input into the information system 60 which stores various types of information in the management system 40 of FIG. 2, the delivery article list 11 is shown in the delivery article data system of FIG. 1. Operate the delivery article search (12) function to search individual or all and then modify the output list (11) or select the delivery article list (11) you want to see. ) Is shown. When the period specified by the management system 40 has elapsed based on the data value initially inputted into the data setting window 13 as the business processing ability of the corresponding delivery driver, the fuzzy system 80 infers the new data value formed within the period. The calculation will automatically adjust its value. In addition, when the administrator wants to artificially adjust the data value, the authentication (permission) function of FIG. 1 operates 14, and after adjusting the value of the corresponding delivery driver, the fuzzy system 80 is operated based on the value. ) Can be inferred and operated on. The fuzzy system 80 has its value set for each delivery driver 50. At the same time, the fuzzy system 80 has an order value received and registered by the Internet automatic reception system 30 of FIG. 2 or the ARS (wireless / wireless telephone) automatic reception system 31, and at the same time, the information system 60 It will also have a variety of information to hold, at the same time receiving the GPS (90) coordinates sent from the satellite of Figure 3 also has a value confirmed on the electronic map 100 on the location of the delivery driver. At this time, the fuzzy system 80 recognizes the starting and destination values of the entire order received by the customer on the electronic map 100 to select the most suitable delivery driver 50. When the corresponding order is transmitted to the terminal 51 of the selected delivery engineer 50 and a transmission beep sounds, the delivery engineer 50 immediately operates the terminal 51 to confirm the transmitted order and to confirm it on the terminal 51. After the transfer to the management system 40 to go to the pickup. Upon completion of the pickup, the delivery driver 50 transmits a signal indicating that the pickup has been made on the terminal 51 to the management system 40. The fuzzy system 80 transmits the current position, direction of travel, status of the order, and ability of the delivery driver. Inferred to calculate the new or already received orders in the meantime, if there is a suitable order is sent to the terminal 51, the transmission signal sounds, and if there is no suitable order instructs the delivery driver 50 to wait or proceed send. At this time, if the delivery driver 50 wants to check the assignment or status of the order while waiting, the inquiry to the management system 40 on the terminal 51 transmits the instruction of waiting or progress as described above. Even when the delivery driver (50) is instructed to carry out the work in progress, the fuzzy system (80) checks the order of the delivery driver (50) in the position and the progress direction when the appropriate order is received. Allocate the order to the terminal 51 and send a beep after sending the delivery driver 50 stops the operation immediately and checks the contents of the terminal 51 and performs the work in the same way as described above. As described above, all of the registered delivery technicians 50 and the received orders are made by the fuzzy system 80 performing work automatically from the moment when the work starts (system on) to the end of the work (system off). This can be called. The following is a brief description of the role of each system. The delivery article data system of Figure 1 requires a lot of information if you want to automatically implement the task, especially in the automatic task related to delivery requires accurate data about the individual work ability of each delivery technician. And it is difficult for a person to check and apply the ability in a situation where the data changes frequently. Therefore, the system itself should check the work capacity for a certain period of time, such as one week or ten days, and check the work capacity automatically. It collects information and contents that occur within a set period of time and sets it by applying artificial intelligence (fuzzy theory), and the automatic processing task is performed with the set value. 2 is a diagram illustrating the relationship between the overall system and automatically registers the orders received in the management system in charge of this task, aggregates the information sent or received from the server with various information, and organizes navigation consisting of satellites and electronic maps. It is to implement the automatic business processing method using the algorithm of fuzzy theory by receiving the information such as location based system.

Figure 3 also needs to grasp the movement of the delivery driver in real time in order to perform the automatic task and the current location information must be continuously tracked by the system. In addition, if the location of the assigned customer and the destination are correctly identified on the electronic map, the work can be automatically processed by the correlation between the article and the customer. This system should be able to allocate proper orders by accurately recognizing the coordinate values of latitude and longitude on the electronic map by the GPS receiver of the terminal carried by the satellite and the delivery driver. FIG. 4 is a diagram illustrating a method of designating a setting value of how far the automatic system processes the ordering and progression of an order in performing a series of processes of FIGS. 1 to 3. By looking at the progress angle of the first assigned order as 0, and looking at the ability of each delivery operator, it is possible to determine in advance the direction in which the manager will match the order within a certain degree of angle to the left (-) and right (+) sides. It is specified. If you set too many large ranges for a delivery driver who is not capable, you'll have trouble doing it. In addition, the starting position is close, but the distance is farther away due to the characteristics of the angle will also be a problem. Therefore, it is generally considered that the left and right sides within 10 degrees to 15 degrees are appropriate. 5 is a representation of the implementation of the fuzzy system, which is the core of the business model of the present invention, and it can be seen that the entire program is actually an algorithm applying the fuzzy theory. However, due to the understanding and convenience of the explanation or the method of implementation, the role and name of the system are only divided and all are gathered and returned as a system. In order to carry out the automatic work, a lot of information and its values are required, and the functions cannot be expressed in drawings, so the present drawings are attached for the purpose of understanding.

The effect of the present invention is to increase the safety of the first delivery technicians. Conventional methods make the order mine, either by calling (phone) to assign the order, or by checking the open order from time to time, regardless of what circumstances the shipper is in. At this time, the driver who is driving in order to receive or take the order, ignoring the safety of the driving, receives the mobile phone or the radio while driving on the road, receives and sends or receives the radio, or installs the PDA terminal in front of the order and checks the order from time to time. , I have to make a quick selection before another shipping driver takes the order, so I have to work in dangerous situations. The present invention can realize a substantial safety operation by automatically processing a series of tasks to automatically transmit to the terminal carried by the delivery person to stop the vehicle (motorcycle) in a safe state by listening to the beeping sound and to perform the operation by checking the terminal have. Next is work efficiency. In the conventional method, if the number of delivery articles or orders is large because the manager manually processes all the tasks, there is a lot of inconvenience and complaints. Artificially assigning an order means that some couriers have a great profit a day and some couriers have a small profit a day, so they distrust each other and are actually happening in many companies. There is a form of pushing orders. In this reality, there are many problems with the current operating method. However, when the automatic dispatch system is combined, work is assigned according to the rules and ability of the work, which can solve these problems at once and maintain the mutually resilient cooperative relationship. The following are the effects of cost reduction. Passive work is a structure that requires a lot of manpower. The automatic processing system can reduce the manpower by the system processing various functions that a person should do, and even if it is not experienced, anyone can easily perform the work with the help of the system. . By returning the savings to the courier or employees, you can work harder tomorrow. Next, we can talk about the effect of the expansion, and the system handles the parts that need manpower, which can help the company grow in a short time by dedicating to other management or sales with the same manpower. If you return the profits you generate to the courier or employees, as mentioned above, you will be able to achieve high growth in mutual trust. In addition, if you operate with such a good system and work method, it can play a big role in alliance or integration of external companies, especially from the customer's point of view. As a result, it can secure a lot of customers and take on tasks, and the transaction will be maintained continuously due to the accurate processing of the work. There are many other advantages, but it can be said that the effects of the present invention are largely mentioned above.

Claims (5)

A system (10) and a method for automatically and manually setting a workman's ability by implementing fuzzy theory; A system 30 in which a customer automatically registers the receipt of an order via the Internet 31 or the ARS system 32 and a voice recognition system; A system and method for implementing fuzzy theory to collect information from an information system 60 having various information to calculate appropriate delivery articles and orders, and to automatically perform progress, waiting, additional sending, direction setting, etc. ; Implement the fuzzy theory to hold the position value of the delivery engineer delivered from the satellite (90) and measure the position and destination of the customer who requested the work on the electronic map to measure the latitude and longitude values (100). (110) a system and method for screening delivery articles; A system (120) for implementing a fuzzy theory to set the direction of progress in allocating a subsequent order at the beginning of the assignment of the first or new order; A system and method for implementing the fuzzy theory and inferring the above system and its methods to automatically find the most appropriate value and process the entire business automatically. According to claim 1, based on the value entered initially, a system for setting the automatic evaluation of the work ability of each delivery person by automatically adjusting the new set value with a certain period of time elapsed or a check in real time; That way. The method of claim 1, wherein the items of the delivery data set value are added or deleted and the fuzzy system is individually applied or not applied. The method of claim 1, in collecting the dozens of kinds of information possessed by the information system 60, at the same time to collect the information transmitted by the delivery driver through the terminal 51 to grasp the movement and status of each delivery driver System and method for obtaining a combined value. The ability according to claim 1, wherein the forward direction setting system (120) sets the forward direction of the forwarding driver at the current position (122) at an initial angle of 0 (121) and is set for each forwarding driver. A system and method for identifying and setting the direction, and a system and method for determining an order within a few kilometers of the initial pick-up distance in the state of tolerance.

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