KR20080008585A - Electric service administration system and moethd using by it - Google Patents

Abstract

A system and a method for managing an electric service are provided to output a receipt and a slip for the service automatically by outputting a service application form through a customer-only terminal when service contents are received from an electronic handwriting terminal, and processing the service after inputting authentication contents to the outputted service application form. An electronic handwriting terminal displays the service application form and recognizes/transmits the service contents inputted according to the form to a teller terminal. The customer-only terminal outputs the form according to the inputted service contents, authenticates the service, outputs the receipt/slip of the service after the service is processed, transmits the form/slip to the management server in an e-document form, and registers library management information of the form/slip by linking with management servers(108-114). The teller terminal requests output of the revised form by comparing the service contents received from the electronic handwriting terminal with the recognized contents, processes the service contents, and requests the customer terminal to output the receipt/slip.

Description

ELECTRIC SERVICE ADMINISTRATION SYSTEM AND MOETHD USING BY IT}

1 is a block diagram of an electronic service management system suitable for electronically storing and managing a service application and a service slip according to the present invention;

2a to 2c is a view illustrating a customer-only terminal according to the present invention,

3 is a diagram illustrating a service application output and authentication content input device of a customer-only terminal according to the present invention;

4 is a flowchart illustrating a process of electronically storing and managing a service application and a service slip according to the present invention;

5 is a diagram illustrating a process of electronically documenting and managing a service application and a service slip according to the present invention.

<Description of the symbols for the main parts of the drawings>

101: electronic handwriting input terminal

103 / 1-103 / n: Terminal 1 dedicated to the customer-Terminal n dedicated to the customer

104 / 1-104 / m: 1st window terminal-mth window terminal

106: network 108: customer information management server

110: host server 112: electronic document management server

114: library management server 116: library management terminal

The present invention relates to an electronic service management technique, and more particularly, to an electronic service management system and method suitable for computerized service application and service slip for any electronic service.

As is well known, in order to receive services at financial institutions, public offices, post offices, etc., hand-written service applications or service slips are provided at the store's store floor, and the seal or signature must be signed and The clerk submits the service contents electronically through the counter terminal to register and process the computer, and transfers the completed service request form or service slip to the back center to reduce the counter staff's work. In addition to storing the documents on the electronic document management server of the institution through a scanner, the scanned service application and service slips are transferred to the physical warehouse.

Conventionally, a system for preparing a service application and automatically processing it in order to receive electronic services in places such as financial institutions, government offices, and post offices has been proposed. Among these proposals, patent registration No. 0294818 (document maker and journal) In the financial automation system using the creator, the customer inputs the customer information using the document maker, prints out the documents by barcoded the customer information and all necessary information for the financial business, and writes a handwritten signature or seal on the printed document. When attached to the counter, it proposes a method to input such a slip into the network of the system through a barcode scanner and process it.

In addition, Patent Registration No. 0356530 (the deposit and withdrawal slip processing device using the magnetic material information of the bank book) obtains information recorded on the magnetic material attached to any bankbook or card through the MSR, and the BP provided in the system and the financial institution is acquired. The customer number and system date information according to the account number are obtained, and after printing the waiting sequence number on the document containing the relevant information according to the entered password and transaction amount information, the printout is included with the account book seal. We propose a method of scanning and processing it.

In addition, Patent Registration No. 0425358 (Complex slip issuance and recognition system and its control method) automatically issues required slips and creates and prints important contents as two-dimensional barcodes, and reads and recognizes them through the scanner at the counter and displays them on the counter terminal. It proposes a method for promptly processing tasks such as cash payment or bankbook payment.

On the other hand, Patent Registration No. 0516861 (reservation financial transaction method and operation terminal) provides an interface with the financial computer network through a terminal interface, and receives a predetermined financial transaction application details through a keyboard and pen touch, etc. It prints out a document listing transaction numbers issued by each financial transaction application history and proposes a method of displaying the matters related to financial transaction applications.

However, the above-mentioned conventional methods are only proposed for the automatic processing of the contents input of the service application, and after the processing of the requested service is completed, the customer transfers the completed application form or slip to the back center and scans the electronic document. There is no suggestion on how to improve the procedure of storing on the management server and transporting scanned service requests or slips to the document storage warehouse, as well as having a scanner, copier, etc. for each automatic processing. There was this.

As such, there has been a problem in that a physical application and a document signed or sealed after service processing have to be transferred to a back center and a document storage warehouse, and a back center which performs a scan or the like to electronically process a service application and a document There was a problem of having an operational staff.

Therefore, the present invention is to solve the above-mentioned problems of the prior art, when the service content is input through the electronic handwriting input terminal for a specific electronic service outputs the service application through the customer-only terminal, authentication to the output service application It is an object of the present invention to provide an electronic service management system and method for automatically outputting a service receipt and a service slip after processing a corresponding service by inputting the contents.

Another object of the present invention is to provide an electronic service management system and method for electronically documenting and managing a service application and a service slip after performing a specific electronic service.

In accordance with one aspect of the present invention, a system for processing and managing a service application for an electronic service is provided. Perform service authentication in conjunction with the management server according to the authentication content, output the service receipt and service slip after processing the service according to the service content, electronically document the service application and service slip to the management server, and And a customer-only terminal for registering the library management information of the service application and the service slip in connection with a management server, requesting the output of the service application according to the service contents to the customer-only terminal, and processing the service contents. Print out the service receipt and service slip The window terminal requesting to the customer-only terminal, the customer-only terminal and the window terminal is connected to the network network to perform service authentication in conjunction with the customer-only terminal, to store and manage the processed service content, the customer It provides an electronic service management system including the management server for receiving and storing the electronic document related to the service application and the service slip from the dedicated terminal, and stores and manages the registered library management information.

In another aspect to achieve the above object, the present invention provides a method for processing and managing a service application for any electronic service, the method comprising the steps of: outputting a service application according to the contents of the input service; Performing service authentication according to the authentication contents and customer information input through the service; processing the service contents according to the service authentication; outputting a service receipt and a service slip for the processed service contents; And electronically documenting and managing the outputted service application form and service slip, and registering and storing and managing library management information on the service application form and service slip.

The above and other objects and various advantages of the present invention will become more apparent from the preferred embodiments of the present invention described below with reference to the accompanying drawings by those skilled in the art.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The core technical gist of the present invention is to output a service application form according to the inputted service contents, perform service authentication according to the authentication contents and customer information inputted through the outputted service application form, and process the service contents according to the service certification. Later, the service receipts and service slips for the processed service contents are output, the printed service application forms and service slips are electronically documented and managed, and the library management information for the service application forms and service slips is registered and stored. Through these technical means it is possible to easily achieve the object of the present invention.

1 is a block diagram of an electronic service management system suitable for electronically storing and storing a service application form and a service slip according to the present invention, and includes an electronic handwriting input terminal 101, a first customer-only terminal-nth customer-only terminal ( 103 / 1-103 / n), the first window terminal-the mth window terminal 104 / 1-104 / m, the network network 106, the customer information management server 108, the host server 110, the electronic The document management server 112, the library management server 114, and the library management terminal 116 are included.

Referring to FIG. 1, the electronic handwriting input terminal 101 may include, for example, an LCD monitor displaying an application form, a handwriting input pad having a touch screen function, an electronic handwriting input pen and a handwriting for electronically inputting service application contents. Means for recognizing the contents of the service application input through the input pad as an electronic character, and the like, and inputting the input service application input image and the contents of the recognition to the first window terminal-m window terminal (104 / 1-104 / m) It performs the function of transmitting to either. Here, the electronic handwriting input terminal can be configured to include means for printing the sequence number.

The first customer-only terminal-n-th customer-only terminal 103 / 1-103 / n may include, for example, a digital camera for scanning a service application, an optical scanner for scanning an identification card, an LCD monitor having a touch screen function, a printer, A terminal dedicated to the customer according to a request for outputting a service application form including a pin pad and the like, the contents of the application inputted through the corresponding window terminal among the first window terminal and the m-th window terminal (104 / 1-104 / m); Prints the application for service. This service application may be output on a roll form of paper.

As an example, Figures 2a to 2d is a diagram illustrating a customer-only terminal according to the present invention, a front view of the customer-only terminal (Fig. 2a), a top view of the customer-only terminal (Fig. 2b), a side view of the customer-only terminal 2C and a service application output and authentication content input device (FIG. 3) of a customer-only terminal.

Further, the first customer-only terminal-n-th customer-only terminal 103 / 1-103 / n uses the service application form printed on a roll form of paper to verify the authentication contents (for example, handwritten signature seal and seal seal). When this is entered, the service application with this authentication information is taken and imaged through the digital camera for scanning and sent to the corresponding window terminal, and the identification card is scanned and imaged through the digital camera and optical scanner for scanning (front image and back image). In the case of a password, the password is input through the pin pad and transmitted to the corresponding counter terminal and the customer information management server 108.

Meanwhile, the first customer-only terminal-n-th customer-only terminal 103 / 1-103 / n performs processing of the corresponding service contents according to the service receipt output request and the service slip output request from the counter terminal after processing the service contents. Print the service receipt according to the printer, and print the service slip for the library management through the internal service application roll.The printed service slip and the service application are scanned by the scanner and electronically documented as an image to manage electronic documents. Network 106 to electronic document management server 114 with information (e.g., service application and service slip images, service application number, service application number, service receipt number, service document number, service processing number, etc.) Send it through. When the use of the roll-shaped paper is completed, the roll bundle is collected, and a library management number (for example, a barcode and a serial number) assigned by the library management server 114 is attached to the warehouse management server 114 at the counter terminal. Request registration with). Here, if the electronic document management server 112 and the library management server 114 is processed in conjunction with the library management number can be requested to register as the electronic document management server 112, of course.

Next, the first window terminal-the m-th window terminal 104 / 1-104 / m compares the handwriting input image inputted through the electronic handwriting input terminal 101 with the recognition contents, and differs from the image contents and the recognition contents. If necessary, modify the recognition content, request the output of the service application including the service content to the corresponding customer-only terminal, and the customer information management server 108 through the network 106 according to the authentication content transmitted from the corresponding customer-only terminal. ) To perform service authentication. In this case, the service authentication requests the customer information to the customer information management server 108, and after receiving the requested customer information compared with the transmitted authentication content and performs the authentication process that allows the service processing if the same information. The authentication content may include, for example, a signature, a seal, an ID image, a password, and the like, and the customer information may include, for example, a bank account number, a customer identification information, a customer seal information, and the like. .

In addition, the first window terminal-m window terminal (104 / 1-104 / m) processes the service according to the service content after performing the service authentication, and outputs the service receipt according to the processed service content to the corresponding customer-only terminal. At the same time, the request for output of the service slip including the service processing contents is requested to the corresponding customer-only terminal. Here, the processed service contents are transmitted to the host server 110 through the network 106. In this case, the following process can be performed without performing the authentication process with the customer information management server 108 in the case of signature, seal, identification card, etc. in the contents of service authentication, and in this case, the documents and services presented by the counter terminal The authentication contents can be compared and processed.

Meanwhile, the first window terminal-m window terminal 104 / 1-104 / m registers the library management information in response to a request for registering the library management information on the service receipt and the service slip from the corresponding customer-only terminal. Here, registration of the library management information is performed in association with the library management server 114 via the network 106.

The customer information management server 108 is a server that stores and manages customer account numbers, customer identification information, and the like, and includes a first customer-only terminal-n-th customer-only terminal 103 / 1-103 / n and a first window terminal. To provide customer information requested from the first window terminal-m window terminal 104 / 1-104 / m by interworking with the m-th window terminal 104 / 1-104 / m and the network 106; And so on. Here, the customer information may include, for example, a bank account number, customer identification information, customer seal information, and the like.

The host server 110 is a server that stores and manages serviced electronic service information. The host server 110 stores information about service processing contents from the first window terminal to the mth window terminal 104 / 1-104 / m after the service processing. Received through the network 106 and stores and manages it.

Next, the electronic document management server 112 is a server that stores and manages electronic documents and electronic document management information, including a service application form, a service slip, and the like including service authentication contents for an electronic service. Receive electronic documents and electronic document management information on the service application and service slip transmitted from the nth customer-only terminal 103 / 1-103 / n through the network 106 and store them as electronic documents on the electronic service. It performs functions such as managing.

On the other hand, the storage management server 114 is a server for storing and managing the storage management information for the paper in the form of the used service application roll (roll), the first customer-only terminal-n-th customer-only terminal (103/1-103 / n) and storing and managing the library management information for the used service application roll according to the request for registration of the library management information from the first window terminal to the m-th window terminal 104 / 1-104 / m. do.

In addition, the library management terminal 116 retrieves the library management information for the used service application roll, and when the used service application roll is received in the library, the terminal can be registered by wearing the library management number attached to the service application roll. For example, the library management server 114 stores and manages the library management information through a network 106 to provide an interface for searching and managing the library management information as necessary.

Next, in the electronic service management system having the above-described configuration, after outputting the service application form according to the service content input, performing service authentication on the authentication content inputted through this, processing the corresponding service and processing the service The service receipt and service slip are printed out, and the process of electronic documenting and storing and managing the service receipt and service slip is explained.

4 is a flowchart illustrating a process of electronically storing and managing a service application and a service slip according to the present invention.

Referring to Fig. 4, in the standby mode of the electronic service management system (step 402), the electronic handwriting input terminal 101 provides service contents (e.g., cash) for any electronic service (e.g., cash withdrawal, etc.). It is checked whether a withdrawal request key, etc. is input (step 404).

As a result of the check in the step 304, when the service content is input through any one terminal, the corresponding electronic handwriting input terminal 101 displays the input service content in the first window terminal-m-th window terminal 104 / 1-. 104 / m) is sent to the corresponding window terminal, and the window terminal requests the output of the service application including the contents of the service, and accordingly outputs it through the corresponding customer terminal (step 406).

Then, the corresponding customer-only terminal checks whether the requested authentication content (for example, signature, seal, ID image, password, etc.) is input through the outputted service application (step 408). As an example, FIG. 3 is a diagram illustrating a service application output and authentication content input device of a customer-only terminal according to the present invention. Through this output and input device, authentication of a signature and a seal of a customer may be processed. .

As a result of the check in the step 408, when the requested authentication information is input through the outputted service application form, the corresponding customer-only terminal transmits the inputted authentication information to the first window terminal-m window terminal (104 / 1-104 /). m) to the corresponding window terminal and the customer information management server 108, the window terminal checks the customer information for the authentication content according to the service content, and through the network 106 to the customer information management server ( 108), the customer information management server 108 transmits the corresponding customer information (e.g., bank account number, customer identification information, customer seal information, etc.) to the corresponding counter terminal through the network 106, Accordingly, the corresponding window terminal performs service authentication (step 410).

If the above-mentioned service authentication is legally performed, the corresponding window terminal processes the service for the requested service content (step 412). Here, computerized processing information on the processed service contents is transmitted to the host server 110 through the network 106, and the host server 110 stores and manages the computerized processing information on the service contents.

Next, when the service process for the requested service contents is completed, the corresponding window terminal generates service receipt information including the service processing contents and outputs the service receipt through the corresponding customer-only terminal (step 414). In this case, the service receipt may be selectively output or may not be output as necessary in the corresponding customer-only terminal.

In addition, the corresponding window terminal requests the output of the service slip for the service processing, and accordingly, the corresponding customer-only terminal outputs the service slip through the paper in the form of a service application roll in the terminal (step 416).

Next, the customer-only terminal photographs the output service slip through a digital camera for scanning a service application, and electronically documents the service slip image (step 418). In this case, the corresponding customer-only terminal may electronically document the scanned image of the service application corresponding to the service slip together with the service slip image.

The customer-only terminal transmits a service slip including the electronic documented service application to the electronic document management server 112 through the network 106, and the electronic document management server 112 receives the service document. And store and manage the service slip as an electronic document (step 420).

On the other hand, in the customer-only terminal, if the paper in the form of the service application roll (roll) is used, the registration of the library management information for this one of the first window terminal-m-th window terminal (104 / 1-104 / m) A request is made to the terminal, and the counter terminal registers and manages the storage management information in association with the storage management server 114 through the network 106 according to the request (step 422). After that, a roll of service application form and a service slip bundle are collected and attached with a bar code including corresponding information, and the delivery is carried out, and the warehouse management terminal 116 stores the roll bundle after registering the goods according to the warehouse management number. To manage.

For example, FIG. 5 is a diagram illustrating a process of electronically documenting and managing a service application and a service slip according to the present invention, and includes a customer-only terminal, a counter terminal, a customer information management server, a host server, an electronic document management server, and the like. Knowing the process of performing any electronic service between management servers, including the library management server.

Therefore, when the service content for any electronic service is entered in the electronic service management system, the service application is output, the service authentication is performed on the input authentication content, the service is processed, the service receipt received and You can print out the service slip and electronically document and save the service application and service slip for the service.

In the foregoing description, the present invention has been described with reference to preferred embodiments, but the present invention is not necessarily limited thereto. Those skilled in the art will appreciate that the present invention may be modified without departing from the spirit of the present invention. It will be readily appreciated that branch substitutions, modifications and variations are possible.

As described above, the present invention, unlike the conventional method of inputting and storing and managing the corresponding service processing contents after processing the electronic service applied for service, outputs a service application form according to the inputted service contents, and outputs Service authentication is performed according to the authentication information and customer information entered through the service application form, and after processing the service content according to the service certification, the service receipt and service slip for the processed service content are printed out, and the printed service application form and By electronically documenting and managing the service slip, and registering and storing the library management information on the service application and the service slip, the electronic service management system is used to process the requested electronic service, and then the information about the processed service is stored. Electronic documentation can be effectively stored and managed.

In addition, by using the customer-specific terminal according to the present invention can easily input the authentication content, and can effectively output the service application, service receipts and service slips for this can improve the user's ease of use.

Therefore, through the electronic service management system, it is possible to reduce the operating costs due to the scanning and correction management personnel in the back center, and to reduce the transportation cost due to the non-conveying of the back center of the physical document, and to apply for the service of rolls. Service voucher bundles can be easily handled for delivery at the teller or back-end center, and can be simply received and stored in the warehouse to simplify work processes, thereby reducing labor costs and space utilization costs.

Claims (13)

A system for processing and managing service applications for any electronic service, An electronic handwriting input terminal which displays a service application form and electronically recognizes the service contents inputted according to the displayed service application form and transmits them to the counter terminal; Outputs a service application form according to the inputted service contents, performs service authentication in association with a management server according to the inputted authentication contents according to the outputted service application form, and receives a service receipt and a service slip after processing the service according to the service contents. And a customer-only terminal for outputting, electronically documenting the service application form and the service slip to the management server, and registering the library management information of the service application form and the service slip in association with the management server; Requesting the output of the service application corrected by comparing the service content and the recognition content from the electronic handwriting input terminal to the customer-only terminal, processing the service content, and outputting the service receipt and service slip therefor; The window terminal requesting a dedicated terminal; It is connected to the customer terminal and the window terminal and the network network to perform service authentication in conjunction with the customer-only terminal, to store and manage the processed service content, and to the service application and service slip from the customer-only terminal The management server for receiving and storing related electronic documents, and storing and managing the registered library management information. Electronic service management system comprising a. The method of claim 1, The electronic handwriting input terminal, Means for displaying the service application form; Means for inputting the service application contents; Means for recognizing the input contents Electronic service management system comprising a. The method of claim 2, The electronic handwriting input terminal, Means for performing a number selection or a function selection according to the service contents Electronic service management system comprising a further. The method of claim 1, The customer-only terminal, Means for displaying the service content; Means for outputting the service application form, service receipt and service slip; Means for photographing the authentication details and service slip Electronic service management system comprising a. The method of claim 1, The management server, A customer information management server which performs the service authentication in association with the window terminal; A host server storing and managing processing information on the processed service contents; An electronic document management server for storing and managing electronic documents related to the service application and service slips transmitted from the customer-only terminal; A library management server for registering and managing the server management information for the service application and service slip Electronic service management system comprising a. The method of claim 5, The management server, Warehouse management terminal for retrieving the library management information for the registered managed service application and service slip Electronic service management system further comprises. A method of processing and managing service applications for any electronic service, Outputting a service application form according to the inputted service contents; Performing service authentication according to the authentication contents and customer information inputted through the outputted service application form; Processing the service contents according to the service authentication; Outputting a service receipt and a service slip for the processed service contents; Electronically storing and storing the outputted service application form and service slip; Registering and storing and managing library management information for the service application and service slip Electronic service management method comprising a. The method of claim 7, wherein The electronic service management method, Displaying a service request form through an electronic handwriting input terminal before outputting the service request; Recognizing service contents input through the displayed service application form; Transmitting the recognized service contents and correcting an error of the transmitted service contents. Electronic service management method further comprising. The method of claim 7, wherein The electronic service management method, characterized in that the input of the authentication content is performed through a customer-only terminal. The method of claim 9, And the customer-only terminal performs a display function, an output function, a scan function, an information storage medium recognition function, and an input function. The method of claim 7, wherein The service application and the service slip, the electronic service management method characterized in that the output in the form of a roll (roll) paper. The method of claim 7, wherein The electronic document management of the service application form and the service slip is performed using an image of the outputted service application form and the service slip. The method of claim 7, wherein The library management information includes a service application roll number, a library management number, a service application number, a service slip number, and a service processing number.

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