KR20070018325A - Methods for paying for distribution consign cost for electronic commerce in accordance with the satisfaction of buyer - Google Patents

Abstract

According to the present invention, after the sale of sellers who sell goods and services in an online auction, shopping mall, or institution that performs escrow in an e-commerce, the buyers who purchased them are subject to the target data (customer for goods and services) After inputting the evaluation data), the server extracts the customer evaluation grade that matches the input contents according to the grades in the classified system from the above database that is already built, creates a separate database for it, and then establishes it. After all, the seller's satisfaction level is graded through the application of various transmission weights set by users or buyers, and it is standardized and controlled in conjunction with a pre-sorted fee system. As an electronic user protection measure that leads to It relates to a method used in the brokerage business transactions of goods and services.

Brokerage Fee, Buyer (Customer) Satisfaction, Seller (Registrar), Buyer, Shopping Mall, Online Auction, Escrow, Electronic Brokerage, E-Commerce, Database  

Description

Means for paying for distribution consign cost for electronic commerce in accordance with the satisfaction of buyer} by evaluating buyer satisfaction with goods and services in an electronic brokerage transaction of goods and services.

Brief description of the drawings

Figure 1 is a schematic diagram showing a system in which the user's input content is interlocked with the brokerage commission system according to the present invention

Figure 1a is an example of the purchase satisfaction evaluation form screen for the buyer

Figure 1b is an example of a seller registration form screen

Figure 1c is an exemplary view of the purchase satisfaction evaluation change request screen of the seller

Figure 2 is a flow chart that is processed when a buyer rejects a request to amend the seller's satisfaction rating.

Figure 2a is an example of the fee change screen applied according to the buyer satisfaction of the seller

Figure 2b is an exemplary view showing a screen for determining a fee changeable item

Figure 3 is a flow chart in which a change in the brokerage commission of the seller is handled when the buyer accepts a request to amend the seller's satisfaction rating.

The present invention relates to a method for operating an electronic user protection means that differentially pays an intermediary fee by evaluating buyer satisfaction with goods and services in an electronic brokerage transaction of goods and services. With the development of computers and networks, various methods of evaluating sellers through buyer satisfaction have been used. At present, the means of expressing such buyer satisfaction is not enough for the brokers to directly induce the buyers to trust through the customer satisfaction. Currently, the escrow system is being used to protect the seller and the buyer. The broker or escrow specialist, after the buyer confirms the receipt of the product, provides the broker with a certain brokerage fee of the amount that the buyer deposits to the seller. The company simply displays the rating based on the seller's customer satisfaction level, so that the buyer can refer to it and make a purchase, and even if it shows dissatisfaction, it does not give any other disadvantages to the already purchased product. It has been a decisive drawback of losing immediate two-way communication.

The present invention was devised to solve this problem, and brokerage companies and escrow companies for goods and services change the brokerage fees of sellers according to the buyer's satisfaction, so that if the purchase satisfaction is higher, the commission is lowered and the purchase satisfaction is low. The aim is to make the brokerage commission high so that the seller can obtain substantial gains and disadvantages if the purchase satisfaction is high.

1 is a schematic diagram showing a system in which a user input according to the present invention is interlocked with a brokerage commission system. The server 10, the user computer 30, and the purchaser computer 50 are largely connected through a network. The server 10 is composed of a purchase satisfaction control unit 11, seller commission control unit 12, the buyer DB 15, the seller DB (16). The role of each component will be described together while explaining the overall operation of the present invention, and only the basic matters will be described here. As a computer that is supposed to be, the purchase satisfaction evaluation form of the goods purchased by the user according to the purchase satisfaction evaluation form provided from the server 10 is input and transmitted to the server 10. At this time, the "purchase satisfaction evaluation form" is a form that the buyer evaluates after purchasing the goods and services, including the quality and price of the goods, services, service satisfaction, AS, etc., for example, It can be expressed as normal, bad, etc., which in turn is related to the increase or decrease of the fees that the seller then has to pay to the broker. An example of the screen of the purchase satisfaction evaluation form is also shown in FIG. 1A, which will be described later. In the following description, the purchaser computer will be referred to simply as a "buyer" and the seller computer simply as a "seller." In accordance with the usage form provided by the user), the contents of the target material to be acquired are specified and transmitted to the server 10. The term "computer" of the present user will be referred to simply as "user" in the following description. The server 10 supplies goods of the user 30, the buyer 50, and the seller 51 through the action of the purchase satisfaction control unit 11, the seller commission control unit 12, the buyer DB 15, and the seller DB 16. The mediation of the payment of brokerage fees by evaluating the satisfaction of buyers for goods and services in the electronic brokerage transactions of services and services. The purchase satisfaction evaluation form to the user 30 and the purchaser 50, the sales registration form to the seller 51, and the use registration form to the user 30, while the purchase satisfaction evaluation form submitted from the purchaser 50 is provided. The purchase and satisfaction control unit DB (17) serves to generate and satisfy the classification and sorting in the corresponding classification system of the buyer DB (15) according to the content of. At this time, the server 10 is in principle in the buyer DB (15) corresponding classification system, first, sorted by the product received the buyer's input information (101) in the past, and second, if the same product is sorted by seller The third step is to create a purchasing satisfaction control unit DB 17 by statistically sorting and sorting satisfaction by sellers. The creation, modification, or deletion of databases through programs such as MySQL and MSSQL. The method of searching and extracting certain data as an interaction or connection of a web program such as CGI, ASP, PHP, etc. is a well-known method. For hardware related to the part that differentially pays brokerage fees by evaluating buyer satisfaction with goods and services in electronic brokerage transactions Indicated.

Description of the present invention With reference to Figures 1 to 3 will be described for the differential payment of the brokerage fee by evaluating the buyer satisfaction for the goods and services in the electronic brokerage transaction of the goods and services of the present invention.

1 shows that the purchaser 50 submits the purchase satisfaction evaluation form to the server 10, respectively, and inputs the contents of the target data. After the statistics are processed, a small DB (17) is generated, and the data is sent to the seller's commission control unit (12). The small DB generated by the seller's commission classification system is transferred to the seller's commission control unit based on the buyer satisfaction level. Fig. 52a is a diagram showing the steps up to the seller 52 that the seller can view by varying the seller's commission.

The method of the present invention proceeds as follows.

1) Receiving the purchase satisfaction evaluation information from the buyer according to the evaluation form provided by the server 10 and storing in the buyer DB 101. The purchase satisfaction evaluation form is illustrated in Figure 1a. 1A is an exemplary view of a screen of an evaluation form that can be used in an electronic brokerage transaction of goods or services. The buyer satisfaction use form information includes information on a purchased product (purchase name, quantity, price, purchase date, etc.), and purchase satisfaction. Evaluation (satisfied, moderate, dissatisfied, very dissatisfied), and additional inputs (such as about goods, services / delivery, courier / AS) can optionally be selected. In the purchaser information, this is inputted when signing up and purchasing goods and services. Identification information such as the purchaser's name or ID, e-mail, address, telephone number, mobile phone number, shipping address, and purchased goods or services. (Goods, services, information, or the like, quantity, price, date of purchase, etc.), and a classification system of these items is prepared and presented by the server 10 in advance.

2) the purchaser satisfaction satisfaction rating inputted to the purchaser DB (15) to generate a purchase satisfaction satisfaction small DB 105 to pass to the purchase satisfaction control unit 11 (105), the seller 51 sells the goods or services Now, this is the case where the buyer 50 purchases the goods or services of the seller 51. The sorting method for generating the small DB is as described above.

3) the purchase satisfaction control unit 11 generates the DB17 by statistically calculating the received small DB 105 for each product or seller and notifies the DB 17 of the sales commission control unit 107.

4) the small DB information 105 received from the purchase satisfaction level extracts a seller matching the information such as the seller information and the product information of the small DB 106 delivered to the sales commission control unit. The purchase satisfaction evaluation form with the information registered 102 in accordance with the seller's registration form is illustrated in Figure 1a. 1B is an example of a seller registration screen.

5) Using the information extracted above, the sales commission control unit 12 transfers the target data to the corresponding seller 52. The seller decides whether to accept the received contents or to request a correction, and requests for correction. May attempt to request a change by contacting the purchaser.

5) If approved by the seller

5.1.1) Step 111 in which the approval is delivered to the seller fee control unit

5.1.2) Seller fee control unit stores the information approved by the seller in the DB

5.2) Step

5) If the seller requested a correction

5.2.1) Selecting an item for restrictions on changes to buyers in the structured taxonomy established when the seller proposes a correction.

1C is an example of selecting a change restriction.

 5.2.2) The amendment proposal is delivered to the seller fee controller (127), and delivered to the corresponding buyer through a predetermined communication means (129).

 5.2.3) Step 130, in which the buyer decides whether to accept or reject the seller's request for correction

5.2.4) If the buyer refuses to amend the amendment, the amendment is delivered to the seller (137) through the seller's commission control (138).

5.2.5) When Buyer Accepts Amendment (131) through Evaluation (115)

      Changing the purchase satisfaction evaluation (132) and storing it in the buyer DB newly

5.2.6) Newly stored information in buyer DB is transferred to purchase satisfaction control section

       Reprocessing the statistics based on the condition (133)

5.2.7) step 134 that the statistically processed content is delivered to the seller's commission control unit

5.2.8) storing information extracted from the seller's fee control unit in the DB 18 in association with the seller's 52 fee

5.2.9) resend the changed fee to the seller (135)

Received content is illustrated in Figure 2a for approval.

6) Determining which part of the fee applies to which item

Figure 2b) Screen example of the change in the fee item applied to the seller by the evaluation

At this stage, the application of the item on the fee change allows the seller to make various choices.

7) Steps to deposit due to fee change

The final fee is determined by the seller's application of fee items.

The intermediary deposits the money in various forms to the seller.

As described above, according to the present invention, as the buyer terminates the input act on the items of the purchase satisfaction evaluation form presented by the server, the buyer's satisfaction may be statistically processed by the server and automatically changed in connection with the seller's fee. At this time, the buyer, seller, and brokerage server can immediately respond to the existing simple buyer evaluation matters because they can be connected to the network at the same time or at the same time, or can be immediately responded in a formal form by buyer satisfaction. Rather, in order to more effectively improve the customer's customer satisfaction, the buyer's evaluation can be used as a sales method in the network billing system through a direct connection with the fee.

Claims (3)

The server 10 including the purchase satisfaction control unit 11, the seller fee control unit 12, the buyer DB 15, the seller DB 16, the buyer computer 50 (hereinafter referred to as "buyer"), and the seller computer ( 51) (the "Seller") in a system connected via a network, 1) receiving purchase satisfaction evaluation from the buyer according to the evaluation form provided by the server and storing it in the buyer DB (101) 2) the seller enters the usage information into the server according to the registration form provided by the server (102) 3) classifying in the classification system of the buyer DB 15 according to the purchase satisfaction evaluation content input from the buyer and transferring to the purchase satisfaction control unit 4) in the seller's fee control unit, in the purchase satisfaction control unit, extracting those (the corresponding seller, 52) matching the purchased goods and services that are classified in the corresponding taxonomy of the buyer DB 15 and notified 107; 5) storing information extracted from the seller fee control unit in the DB 18 in association with the seller 52 fee 6) step 108 of transmitting the information DB 18 whose fee is changed to the seller 52; 7) The seller 52 who received the contents of the target data through the seller fee controller determines whether to approve or modify the contents and responds (109).  8) Steps to apply according to each fee payment method using information approved or changed in step 7) 9) Pay the commission according to the payment method selected in step 8).   Configured electronic mediation method, 7.1) Step Seller selects items for restrictions when requesting purchaser satisfaction evaluation change from the structured taxonomy established at the time of proposal for correction Step 7.2) 7) If approved by the seller in  7.2.1) Step 111 in which the approval is transmitted to the seller fee control unit 7.2.2) Seller fee control step stores the information approved by the seller in the DB Step 7.3) 7) If the seller requested a correction  7.3.1) the amendment proposal is transmitted to the seller fee control unit (127), and delivered to the corresponding buyer through a predetermined communication means (129).  7.3.2) Step 130, in which the buyer decides whether to accept or reject the seller's request for correction 7.3.3) If the buyer refuses to amend, the amendment is delivered to the seller through the seller's commission control (137) (138). 7.3.4) If Buyer accepts amendment (131) through Evaluation (115)      Changing the purchase satisfaction evaluation (132) and storing it in the buyer DB newly 7.3.5) The newly stored information in the buyer DB is passed to the purchase satisfaction control unit to statistically process again according to a predetermined condition (133). 7.3.6) Step 134 in which the statistically processed content is transmitted to the seller fee control unit 7.3.7) storing information extracted from the seller's fee control unit in the DB 18 in association with the seller's 52 fee 7.3.8) resend the changed fee to the seller (135) Means of protecting electronic users in which the brokerage fee is changed and paid at the variable fee by evaluating buyer satisfaction with the goods and services in the electronic brokerage transaction of goods and services. The method of claim 1, wherein determining which item to apply the changed fee to. This step allows the seller to make a variety of choices about what the fee applies to. In step 1), the seller selects a condition item for changing the buyer satisfaction evaluation in the structured taxonomy established at the time of proposal for revision.

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