KR20060122309A - Method and apparatus for providing knowledge needed for work process - Google Patents

Abstract

A method and a device for offering knowledge needed for a work process are provided to actively offer knowledge information needed for the work process by recognizing the work process of the user. A knowledge database(500) stores the knowledge information usable to the work process. A needed knowledge providing device(300) generates and stores index data representing contents of the knowledge information by receiving the knowledge information from the knowledge database, and generates and outputs a list of the needed knowledge corresponding to work process ID information inputted from the outside by searching the index data. A work processing device(200) outputs the work process ID information representing the work process processed in a user terminal(100) to the needed knowledge providing device and outputs the needed knowledge list received from the needed knowledge providing device if the user terminal is connected.

Description

Method and apparatus for providing knowledge needed for work process

1 is a diagram showing the overall configuration of a system for providing necessary knowledge information according to a preferred embodiment of the present invention.

2 is a block diagram showing the configuration of a business processing apparatus 200 according to a preferred embodiment of the present invention.

3 is a block diagram showing the configuration of the necessary knowledge providing apparatus 300 according to a preferred embodiment of the present invention.

4A and 4B are flowcharts illustrating a method of providing necessary knowledge to the user terminal 100 according to a preferred embodiment of the present invention.

6A to 6C are diagrams illustrating examples in which the user terminal 100 outputs a list of necessary knowledge to a user.

7 is a diagram illustrating an example in which a user designates specific knowledge as a setting condition.

The present invention relates to a method and an apparatus for providing knowledge. Specifically, the present invention relates to a knowledge providing method and apparatus for actively providing a user with knowledge necessary for work.

Recently, with the rise of electronic document management system (EDMS), knowledge management system (KMS) is attracting attention as a new concept of corporate information system for improving corporate competitiveness.

Until now, the enterprise information system has managed only structured data (information) inside and outside the enterprise. In other words, storing and managing numerical data generated from business activities such as finance, production, and sales was the role of the information system. Based on this, only a small number of human resources in the enterprise made practical judgments and decisions.

However, when human resources, the subjects of such decision-making, left the company, the knowledge resources he had left along with it, and thus the knowledge management system started from the viewpoint that the company's intellectual resources were lost. In other words, the basic concept of the knowledge management system is to allow the intellectual property owned by human resources to be accumulated and utilized within the enterprise.

Knowledge management system is a company information system to improve competitiveness by organizing and sharing the individual knowledge accumulated by human resources in the enterprise. In other words, the knowledge management system provides a service that can be utilized as a basis for knowledge management by allowing an atypical data asset owned by an individual to be accumulated and utilized in a company.

In general, knowledge management systems store various types of intellectual property in the database as it is, or after processing it in a standardized form and then storing it in the database. In this case, the preprocessing process may provide various filtering functions that extract only texts that are actually needed for storage from specific types of data.

On the other hand, the knowledge management system provides a function to search for information using various search functions. At this time, the search function provided by the knowledge management system may be provided using a general search engine or may be provided using a database engine.

However, the conventional knowledge management system adopts a method of systematically storing the related knowledge and allowing the user who uses the same to search for and use the required knowledge, which is merely a passive aspect of providing the related knowledge to the user. There is a problem that a user must spend a considerable amount of time and effort to search for the necessary knowledge.

SUMMARY OF THE INVENTION The present invention has been made in an effort to provide a method and apparatus for providing necessary knowledge that recognizes a task processed by a user and actively provides the user with knowledge information necessary for the task.

In accordance with an aspect of the present invention, there is provided a necessary knowledge providing system comprising: a knowledge database storing knowledge information available for work; Needed knowledge that receives knowledge information from the knowledge database, generates and stores index data representing the content of the knowledge information, searches for index data, and generates and outputs a list of necessary knowledge corresponding to the work identification information input from the outside. Providing device; And a task processing device that outputs, to a necessary knowledge providing device, task identification information indicating a task processed by the user terminal when a predetermined user terminal is connected, and outputs a necessary knowledge list input from the necessary knowledge providing device to the user terminal. do.

In addition, the above-described necessary knowledge providing apparatus receives a task setting condition corresponding to the task identification information from a predetermined administrator, stores it in association with the task identification information, and searches the index data to list the knowledge information satisfying the task setting condition. Can be generated.

In addition, the above-described necessary knowledge providing apparatus may receive a user setting condition from the user terminal and search the index data to generate a list of knowledge information satisfying the user setting condition.

In addition, the above-described necessary knowledge providing apparatus may generate a list by searching for necessary knowledges satisfying at least one of a task setting condition and a user setting condition.

In addition, the above-described necessary knowledge providing apparatus receives a selection signal indicating the specific knowledge information of the list from the user terminal, stores identification information on the knowledge information indicated by the selection signal in association with the user identification information, and generates a list thereafter. May include knowledge information.

In addition, the above-described necessary knowledge providing apparatus includes an index generating unit for generating index data representing the content of the knowledge information provided from the knowledge database; An index information storage unit for storing index information; A setting condition storage unit for receiving and storing a search setting condition corresponding to each task identification information from an administrator; And reading a setting condition corresponding to the work identification information input from the work processing device from the condition storage unit, querying the index information storage unit according to the read setting condition, generating a list of necessary knowledge required for the work, and transmitting the same to the work processing device. It may include a necessary knowledge filtering unit.

The setting condition storage unit may receive a user setting condition necessary for a task from a user and store the same in association with the user identification information and the task identification information.

In addition, the above-described necessary knowledge filtering unit may read the task setting condition and the user setting condition for the task identification information from the setting condition storage unit, respectively, and record the necessary knowledge satisfying at least one of the setting conditions in the list.

On the other hand, the necessary knowledge providing method of the present invention for achieving the above technical problem is

(a) receiving knowledge information from at least one knowledge database storing knowledge information available for business processing, and generating and storing index data representing the content of the knowledge information; (b) receiving a search setting condition for necessary knowledge for each task from an administrator and storing the search setting condition in a setting condition database; (c) identifying a task performed by the task processing apparatus when the user accesses the task processing apparatus, and reading a search setting condition corresponding to the task from the setting condition database; (d) retrieving index data according to setting conditions, generating a list of knowledge information necessary for business processing, and providing the same to a user; And (e) receiving a selection signal for selecting one of the lists from the user, and reading the information indicated by the selection signal from the knowledge database and providing the same to the user.

In addition, the above-described step (b) further comprises receiving a search setting condition for the job from the user, step (d) is at least one of the setting condition read from the setting condition database and the setting condition input from the user A list may be generated and provided to a user with respect to knowledge information satisfying.

In addition, step (b) described above may further include receiving the setting conditions for the task from the user and storing the information in association with the user identification information and the task identification information.

In addition, the above-described setting condition may include a plurality of condition items, and in the step (d), a knowledge information list may be generated and provided to the user for knowledge information satisfying all of the plurality of items.

In addition, the above-described necessary knowledge setting condition may include at least one of a subject of the knowledge information, a presentation period of the knowledge information, an issuer of the knowledge information, keyword information included in the knowledge information, and an evaluation score for the knowledge information.

In addition, step (c) described above may receive the task identification information from the task processing device to identify the task.

The above-described necessary knowledge providing method may further include receiving selection information regarding specific knowledge information of the list and storing the knowledge information in a setting condition data database in association with the user identification information.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

1 is a diagram showing the overall configuration of a system for providing necessary knowledge information according to a preferred embodiment of the present invention.

Referring to FIG. 1, the necessary knowledge information providing system according to the present invention includes a user terminal 100 and a work processing device 200. The necessary knowledge providing apparatus 300 and a knowledge database 500 are included.

The user terminal 100 performs a function of processing a predetermined task by accessing the business processing apparatus 200 through a predetermined communication network such as the Internet or a local area network.

The task processing apparatus 200 is composed of task processing modules for processing a corresponding task for each predefined task classification. The user terminal 100 processes a task by accessing a specific task processing unit 220 included in the task processing apparatus 200 through a predetermined communication network, and the task processing apparatus 200 may be configured by the user terminal 100 as a specific task processing unit. When accessing the 220, the task identifier and the user identifier of the task are output to the necessary knowledge providing apparatus 300.

The necessary knowledge providing apparatus 300 receives the knowledge information from the knowledge database 500 and processes the knowledge information in advance, and receives the task identifier from the work processing apparatus 200, and uses the previously processed knowledge information to apply the knowledge identifier to the work identifier. A list of corresponding knowledges is generated and displayed on the user terminal 100 through the business processing apparatus 200. In this case, a method of processing knowledge information may be variously applied, and a preferred embodiment of the present invention generates and stores an index indicating the content of the knowledge information.

Knowledge database 500 is a concept that collectively refers to a storage medium for storing a variety of knowledge information, and includes a database server that stores news data or article information outside of the company connected to the Internet as well as a database within the company.

2 is a block diagram showing the configuration of a business processing apparatus 200 according to a preferred embodiment of the present invention. Referring to FIG. 2, the business processing apparatus 200 includes a connection unit 210, a business processing unit 220, and an identification information management unit 230.

When the user terminal 100 connects through a predetermined communication network, the connection unit 210 receives a user identifier from the user terminal 100, performs user authentication according to the user identifier, and then receives a task received from the user terminal 100. The user terminal 100 and the business processor 220 are connected according to the menu selection information.

As described above, the business processing unit 220 includes a plurality of business processing units 220-1 to 220-n that are in charge of each business process according to the types of tasks classified in advance. Each of the business processing units 220-1 to 220-n outputs a menu related to a job to the connected user terminal 100, a knowledge list input from the necessary knowledge providing device 300 through the identification information management unit 230, and Outputs the knowledge data to the user terminal 100, and performs a function to control the overall matter necessary for the processing of the task, such as receiving a selection signal selected from the task menu to execute the program for the processing of the task.

When the user terminal 100 is connected, the identification information management unit 230, a user identifier of the user from the business processor 220, and a task identifier indicating a task executed by the business processor 220 to which the user terminal 100 is connected. Is output to the necessary knowledge providing apparatus 300. In addition, when a knowledge list necessary for a specific task is input from the necessary knowledge providing apparatus 300, the necessary knowledge list is output to the task processing unit 220 for processing the task.

3 is a block diagram showing the configuration of the necessary knowledge providing apparatus 300 according to a preferred embodiment of the present invention. Referring to FIG. 3, the necessary knowledge providing apparatus 300 includes a setting condition DB 340, a necessary knowledge filtering unit 350, an index DB 330, an index generating unit 320, and a knowledge collecting unit 310. It is configured by. In addition, the knowledge collector 310 includes a data manager 312 and a web searcher 314.

The data manager 312 of the knowledge collector 310 reads out the knowledge data from the in-house knowledge source 510 and outputs it to the index generator 320, and the web knowledge collector 314 from the external knowledge source 520. The knowledge data is collected and output to the index generator 320. The in-house knowledge source 510 includes an in-house knowledge management system, a proposal system, a research / work Cop, a knowledge Q & A database, and the like, as described below, and the in-house knowledge source 520 is connected through a communication network such as the Internet. News servers of journalists, and thesis providing servers of academic organizations.

The index generator 320 processes the knowledge data input from the knowledge collector 310 to generate structured / unstructured data index data and outputs the index data to the index DB 330. At this time, the index generation unit 320 classifies the generated index data according to a predetermined classification criteria and outputs the index DB 330. The classification criteria may be general classification criteria such as politics, economy, society, culture, etc. Preferably, the index data is classified according to the same classification criteria as the criteria according to the above-described business identifier, and is output to the index DB 330 in association with the business identifier.

The index DB 330 stores index data input from the index generator 320. In this case, the index data is classified according to the type of work, and when the index data associated with the work identifier is input from the index generator 320, the index DB 330 classifies and stores the index data by work identifier. .

The setting condition DB 340 receives a search setting condition (hereinafter, “work setting condition”) that the necessary knowledge filtering unit 350 uses to search the index DB 330 to generate a list of knowledge required for a corresponding work from an administrator. Store in association with the task identifier. The task setting conditions input by the administrator are stored in advance by the administrator as knowledge necessary for all users who process the task.

In addition, the setting condition DB 340 directly inputs a search setting condition (hereinafter referred to as "user setting condition") from the user so that each user can directly search for work-related knowledge required by the user in performing the task. Not only can be stored in association with the corresponding task identifier and user identifier, but also if the user has set a specific task to be referred to at any time in processing a specific task, the information representing the knowledge is stored in association with the user identifier. The corresponding knowledge may be output whenever the user accesses the business processing device 200.

The necessary knowledge filtering unit 350 receives the business unit identifier and the user identifier from the identification information management unit 230, and reads the setting condition corresponding to the work identifier and the setting condition corresponding to the user identifier from the setting condition DB 340, The index DB 330 is searched according to the read setting condition to generate a work necessity knowledge list. Thereafter, the necessary knowledge filtering unit 350 outputs the generated necessary knowledge list to the business processing unit 220 corresponding to the business identifier.

The necessary knowledge filtering unit 350 generates a required knowledge list by extracting knowledge data satisfying all of the above-described plurality of setting conditions from the index DB 330. On the other hand, when the task setting conditions and the user setting conditions are stored in association with the task, the necessary knowledge filtering unit 350 extracts knowledge data satisfying both conditions from the index DB 330 according to the user's preset settings. The necessary knowledge list may be generated, and knowledge data satisfying at least one of both conditions may be extracted from the index DB 330 to generate the required knowledge list.

In this case, when the index DB 330 stores the index data according to the task classification, the necessary knowledge filtering unit 350 recognizes all the index data corresponding to the task as the common task need knowledge to generate the necessary knowledge list. You may.

4A and 4B are flowcharts illustrating a method of providing necessary knowledge to the user terminal 100 according to a preferred embodiment of the present invention. Referring to FIGS. 4A and 4B, the work necessity knowledge providing apparatus 300 collects necessary knowledge in advance in order to provide necessary knowledge to a user, and generates, classifies, and stores the necessary work knowledge. (S400), and a process of receiving and storing conditions for searching for necessary knowledge from an administrator (S410). However, these processes are performed independently without affecting the different processes. For convenience of description, in FIG. 4A, the S400 step is shown to be performed before the S410 step. In addition to being performed at the same time, it will be appreciated that step S410 may be performed before step S400.

Referring to the above-described step S400 and step S410 in detail, first, the knowledge collecting unit 310 of the necessary knowledge providing apparatus 300 periodically needs knowledge from the internal knowledge source 510 and the external knowledge source 520 The information is collected and output to the index generator 320 (S402).

The data manager 312 of the knowledge gathering unit 310 is periodically provided to the in-house knowledge source 510 such as the in-house knowledge management system, the proposal system, the research / work Cop, and the knowledge Q & A database, or according to the manager's command. After the connection, the newly updated information is collected and output to the index generator 320.

In addition, the output to the Web search unit 314 of the media on the internet news server, and the papers of the academic community providing server, etc. produced by collecting data periodically from various knowledge sources indexing section 320 of the knowledge collecting unit 310 do. The web search unit 314 may be implemented with general web knowledge collecting programs such as a crawler, a spider, a worm, and a robot.

The index generator 320 processes the knowledge data input from the knowledge collector 310 to generate structured / unstructured data index data representing the content of the knowledge data, and classifies the index data according to a predetermined classification criteria to index DB. It outputs to 330 (S404). The index data generated by the index generator 320 is composed of data representing knowledge data contents and general characteristics, such as keywords related to knowledge data, a source of knowledge data, a task-related classification, a knowledge data-related period, and the like. In addition, as the classification criteria for classifying the index data, as described above, the general knowledge classification criteria may be used, but the same classification criteria as the business identifier is preferably used.

The index DB 330 stores the index data input from the index generator 320 according to the above-described classification criteria (S406).

Meanwhile, the setting condition DB 340 receives a search setting condition that can be used when the necessary knowledge filtering unit 350 searches the index DB 330 from a manager terminal (not shown) in advance and associates it with a work identifier. Save (S410). In addition, the setting condition DB 340 stores the search setting condition input from the user terminal 100 in association with the user identifier, as described later.

First, the manager stores the search setting conditions to be basically provided to the user for each task by using an administrator terminal (not shown) in the setting condition DB 340. As the search setting conditions, the data supply source, the task related classification, and the related A plurality of formal condition items such as keywords, related periods, and evaluation scores for knowledge may be input, and the input search setting conditions may be classified and stored by job classification. 5 illustrates an example in which an administrator inputs search setting conditions for each task.

Meanwhile, the user terminal 100 accesses the business processing apparatus 200 and transmits a user identifier, and the connection unit 210 of the business processing apparatus 200 receives the user identifier from the user terminal 100 to perform authentication. After that, if it is recognized as a legitimate user, it is connected to the business processing unit 220 (S420).

The user terminal 100 connects to the specific business processing unit 220 of the business processing apparatus 200 according to the user's work menu selection, and the business processing unit 220 connected to the user terminal 100 identifies the business identifier as the identification information management unit. The identification information manager 230 transmits the user identifier and the task identifier to the necessary knowledge filtering unit 350 of the necessary knowledge providing apparatus 300 (S425).

The necessary knowledge filtering unit 350 reads out the stored search setting conditions for the task or the corresponding user from the search setting condition DB 340 by using the user identifier and the task identifier input from the business processing apparatus 200 (S430). .

Thereafter, the necessary knowledge filtering unit 350 searches the index DB 330 according to the read search setting conditions (S432), generates a necessary knowledge list that satisfies the setting conditions, and performs the generated necessary knowledge list. The identifier and the user identifier are transmitted to the identification information manager 230 (S434).

The necessary knowledge filtering unit 350 generates a list of knowledges satisfying all of the plurality of condition items constituting the work setting condition, and generates a list of knowledges satisfying all of the plurality of condition items constituting the personal setting condition. Transfer to the processing device 200. In addition, when the index DB 330 classifies and stores the index data according to the same classification criteria as the business identifier, the necessary knowledge filtering unit 350 needs to perform a list of knowledge information indicated by the stored index data according to the corresponding classification criteria. The knowledge list may be transmitted to the business processing device 200.

The identification information management unit 230 examines the work identifier inputted from the need knowledge filtering unit 350 together with the need knowledge list, and outputs the required knowledge list to the work processing unit 220. The work processing unit 220 is a user. The identifier information is examined and the necessary knowledge list is transmitted to the user terminal 100 corresponding to the user identifier information (S440).

The user terminal 100 receives a list of necessary knowledge and outputs it to the user (S445). 6A to 6C are diagrams illustrating examples in which the user terminal 100 outputs a list of necessary knowledge to a user.

6A to 6C, first, as shown in FIG. 6A, the user terminal 100 prepares a dedicated space for outputting a list of necessary knowledge at the bottom of the work processing screen, and from the necessary knowledge providing device 300. The received list of necessary knowledge can be output to the space in real time.

In addition, as shown in FIG. 6B, the user terminal 100 provides a dedicated button for displaying work necessity knowledge at the top, and when the user clicks this button, a separate button as shown in FIG. 6C is provided. You can also create a pop-up window to display a list of knowledge required by the user.

Meanwhile, the user terminal 100 outputs the work required knowledge list to the user, checks whether the user selects specific knowledge information from the knowledge list (S450), and when the selection information for the specific knowledge is input, the selected knowledge The information is read from the knowledge source and output to the user (S452).

In addition, when the user terminal 100 cannot obtain the desired knowledge information from the output of the required knowledge list, the user terminal 100 checks whether a new search setting condition is input (S460), and when a new search setting condition is input, The user terminal 100 transmits a search setting condition input by the user to the business processing apparatus 200 (S462).

The task processing apparatus 200 outputs the task identifier and the user identifier to the necessary knowledge filtering unit 350 in addition to the received search setting condition in the same manner as described above (S464).

The necessary knowledge filtering unit 350 searches the index DB 330 according to the input search setting condition, generates a knowledge list that satisfies the input setting condition, and transmits the generated knowledge list to the business processing apparatus 200. (S466).

In addition, the necessary knowledge filtering unit 350 may output the input setting condition to the setting condition DB 340 so that the user can use the same setting condition later, in association with the user identifier, and store the same.

Meanwhile, the business processing apparatus 200 transmits the necessary knowledge list input to the user terminal 100 in the same manner as the above-described step S440, and the user terminal 100 describes the inputted knowledge list S445 described above. Steps S470 to S470 are repeatedly performed (S440).

On the other hand, if the user has not input the search setting conditions in the above-described step S460, the user terminal 100 checks whether the user selects a specific knowledge from the list of necessary knowledge and set it as the setting condition (S470). 7 is a diagram illustrating an example in which a user designates specific knowledge as a setting condition.

If the user designates the specific knowledge itself as a setting condition, the user terminal 100 transmits the knowledge selection information input by the user to the business processing device 200 (S472) and the identification information of the business processing device 200. The management unit 230 outputs the corresponding selection information together with the work identifier and the user identifier to the index DB 330 of the necessary knowledge providing apparatus 300 (S474), and the index DB 330 is provided with the input work identifier and the user identifier. In operation S476, the knowledge information indicated by the selection information is stored in association. By performing the above-described steps S470 to S476, the specific knowledge information set by the user is always output to the necessary knowledge list when the user accesses the business processing apparatus 200.

So far, a system for providing necessary knowledge and a method for providing necessary knowledge according to a preferred embodiment of the present invention have been described.

The invention can also be embodied as computer readable code on a computer readable recording medium. The computer-readable recording medium includes all kinds of recording devices in which data that can be read by a computer system is stored. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical data storage, and the like, which are also implemented in the form of a carrier wave (for example, transmission over the Internet). It also includes. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion.

So far I looked at the center of the preferred embodiment for the present invention. Those skilled in the art will appreciate that the present invention can be implemented in a modified form without departing from the essential features of the present invention. Therefore, the disclosed embodiments should be considered in descriptive sense only and not for purposes of limitation. The scope of the present invention is shown in the claims rather than the foregoing description, and all differences within the scope will be construed as being included in the present invention.

As described above, the system and method for providing business necessity knowledge according to the present invention periodically processes the knowledge information to generate and store index data representing the content of the knowledge information, and stores the search condition setting data for the necessary knowledge for each task. Thus, when the user connects to a specific work processing device, the index data can be searched according to the search condition setting data, and the user can display a list of necessary knowledge necessary for the corresponding work.

Accordingly, the present invention solves the problem of accessing the knowledge management system in order to perform a specific task in the conventional knowledge management system method, by providing the user with the necessary work knowledge more actively by solving the problem It is effective in maximizing work processing efficiency.

Claims (16)

(a) receiving the knowledge information from at least one knowledge database storing knowledge information available for business processing, and generating and storing index data representing the content of the knowledge information; (b) receiving a search setting condition for necessary knowledge for each task from an administrator and storing the search setting condition in a setting condition database; (c) identifying a task performed by the task processing apparatus when the user accesses the task processing apparatus, and reading a search setting condition corresponding to the task from the setting condition database; (d) retrieving the index data according to the setting condition, generating a list of knowledge information necessary for the business process, and providing the index information to the user; And (e) receiving a selection signal for selecting one of the lists from the user, and reading the information indicated by the selection signal from the knowledge database and providing it to the user. . The method of claim 1, The step (b) further includes receiving a search setting condition for the task from the user, In the step (d), the knowledge is generated and provided to the user for the knowledge information satisfying at least one of the setting condition read from the setting condition database and the setting condition input from the user. How to Provide. The method of claim 1, The step (b) further comprises the step of receiving the setting condition for the task from the user and storing the information in association with the user identification information and the task identification information. The method according to any one of claims 1 to 3, The set condition includes a plurality of condition items, In the step (d), the knowledge information providing method for generating the knowledge information list for the knowledge information that satisfies all the plurality of items is provided to the user. The method according to any one of claims 1 to 3, The necessary knowledge setting condition includes at least one of a subject of the knowledge information, a presentation period of the knowledge information, an issuer of the knowledge information, keyword information included in the knowledge information, and an evaluation score for the knowledge information. To provide the necessary knowledge. The method according to any one of claims 1 to 3, wherein step (c) And providing the task identification information from the task processing device to identify the task. The method according to any one of claims 1 to 3, And receiving selection information regarding specific knowledge information of the list, and storing the knowledge information in the setting condition database in association with the user identification information. The method according to any one of claims 1 to 3, And a recording medium in which the necessary knowledge providing method can be read by a computer and recorded in executable program code. A knowledge database for storing knowledge information available for work; Receiving the knowledge information from the knowledge database, generating and storing index data representing the content of the knowledge information, searching the index data to generate a list of necessary knowledges corresponding to the work identification information input from the outside; A necessary knowledge providing device for outputting; And A task for outputting the task identification information indicating the task processed by the user terminal to the necessary knowledge providing apparatus, and outputting the necessary knowledge list input from the necessary knowledge providing apparatus to the user terminal when a predetermined user terminal is connected; A necessary knowledge providing system comprising a processing device. The method of claim 9, The necessary knowledge providing apparatus receives a task setting condition corresponding to the task identification information from a predetermined manager and stores the task setting condition in association with the task identification information, and searches the index data to search for the knowledge information satisfying the task setting condition. A necessary knowledge providing system, characterized in that for generating a list. The method of claim 10, The apparatus for providing necessary knowledge receives the user setting condition from the user terminal, and searches the index data to generate the list of knowledge information satisfying the user setting condition. The method of claim 11, And the necessity knowledge providing apparatus generates the list by searching for necessary knowledges satisfying at least one of the task setting condition and the user setting condition. The apparatus of claim 11, wherein the necessary knowledge providing device is Receiving a selection signal indicating the specific knowledge information of the list from the user terminal, and stores identification information for the knowledge information represented by the selection signal in association with the user identification information, the knowledge in the list generated later A necessary knowledge providing system, comprising the information. The apparatus of claim 9, wherein the necessary knowledge providing device is An index generator for generating index data representing content of knowledge information provided from the knowledge database; An index information storage unit for storing the index information; A setting condition storage unit for receiving and storing a search setting condition corresponding to each task identification information from an administrator; And Read setting conditions corresponding to the work identification information input from the work processing device from the condition storage unit, query the index information storage unit according to the read setting conditions, generate a list of necessary knowledge necessary for the work, and perform the work processing. And a necessary knowledge filtering unit for transmitting to the apparatus. 15. The apparatus of claim 14, wherein the setting condition storage unit And receiving the user setting condition necessary for the task from the user and storing the user setting condition in association with the user identification information and the task identification information. The method of claim 15, wherein the necessary knowledge filtering unit Needed knowledge, characterized in that the task setting condition and the user setting condition are read out from the setting condition storage section for the task identification information, and the necessary knowledge that satisfies at least one of the setting conditions is recorded in the list. Provide system.

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