KR20060104517A - Method and system for immigration of wire and wireless communication service - Google Patents

Abstract

The agency's method of relocating and installing wired and wireless communication services for moving customers will be disclosed. Transfer installation method according to the present invention, the step of receiving a transfer installation request of wired and wireless communication service from the customer who wants to move through a freight carrier and on behalf of the customer requesting the transfer installation of wired and wireless communication service on the date desired by the customer There is a step of performing a previous installation of wired and wireless communication services. According to this transfer installation method, when a customer asks the freight forwarding company to move a quotation, the wired / wireless communication service is installed at the address where the customer wants to move to maximize the customer's convenience, and the customer's financial account, card, and By notifying other companies that send mail according to their address or contact information, the address and contact address of the customer's moving address can be alleviated by the fact that the customer notifies the relevant financial institution, card company, and other companies after moving. In addition, when a customer requests a moving estimate from a freight forwarding company, an employee dispatched by the freight forwarding company carries a personal information terminal. Maximize customer convenience by enabling immediate check and action.

Cargo carriers, directors, wired / wireless communication services, personal information terminals

Description

Method and system for relocation and installation of wired / wireless communication service for moving customers {Method and System for immigration of wire and wireless communication service}

1 is a view for conceptually explaining a wired and wireless communication service transfer installation agent method and system according to the present invention according to the present invention;

Figure showing an example of the wired and wireless communication transfer installation application shown in Figure 2,

3 is a block diagram according to an example of a wired / wireless communication service transfer installation agent system of the present invention;

4 is a block diagram according to another example of the wired / wireless communication service transfer installation agent system of the present invention;

5 is a view showing an example of a menu screen displayed on the personal information terminal shown in Figure 4, and

Figure 6 shows a flow chart according to an embodiment of the wired / wireless communication service transfer installation proxy method for a moving customer according to the present invention.

The present invention relates to a wired / wireless communication service transfer installation agent system and system for moving customers, and in particular to obtain information on the address of the customer to move from the freight forwarder based on the wired and wireless communication service for the address to be moved by the customer The present invention relates to a wired / wireless communication service relocation installation method and system that maximizes the convenience of customers and further increases the profits of freight forwarders who move.

In general, a customer who wants to move will contact the freight carrier by phone, and the freight carrier will visit the customer's home to calculate the cost of moving and then move on the agreed date between the two. During the move, the customer must relocate and terminate all services already installed in his home, such as cable, satellite, landline and internet. In addition, after the service is terminated, the payment relationship with the service provider should be settled by paying the service fee for the period of the service or the contracted period. Accordingly, customers who wish to move typically have a very busy day the day before or on the day of moving. On the other hand, the customer is inconvenient to re-apply the service that he canceled in the new house moved. Services terminated by the customer (such as satellite, internet, cable and telephone) have been terminated at the same time as the customer's move, so the customer cannot use the landline phone, access the Internet or watch cable broadcasts. That is, a customer cannot use the service after moving to a new home and re-establishing the service even after reapplying for the service. Therefore, when the customer requests a moving estimate from the freight forwarding company, the present applicant installs a wired / wireless communication service at the address where the customer wants to move, and provides a method for relocating the wired / wireless communication service for maximizing customer convenience and a system therefor. To provide.

Accordingly, an object of the present invention is to provide a transfer method of the wired and wireless communication service for maximizing the convenience of the customer by installing the wired and wireless communication service at the address where the customer wants to move, when the customer asks the freight carrier to move the estimate It is to provide a system for. In addition, another object of the present invention is to provide the type of wired / wireless communication service desired by the customer using a personal mobile terminal carried by the employee of the freight carrier when the freight carrier visits the customer and makes a moving estimate. Receiving information on the information, and providing the validity of the received information to the personal mobile terminal to provide a method for moving and installing the wired / wireless communication service to support the transfer of the wired and wireless communication services desired by the customer in real time.

According to the present invention, the step of receiving the transfer installation request of the wired and wireless communication service from the customer who wishes to move through the freight carrier, and on behalf of the customer who requested the transfer installation of the wired and wireless communication service By performing a previous installation of the wired or wireless communication service on a date.

Preferably, the method further includes the step of determining whether or not the customer can move the installation area for the transfer installation request for the wired or wireless communication service and delivers the result to the customer.

Preferably, the method further includes the step of suggesting other services similar to the wired / wireless communication service, which the customer wishes to transfer, if the transfer installation is impossible in the region to which the customer intends to move.

The step of performing the previous installation, the step of guiding the wired and wireless services that can be serviced in the area where the customer wants to move, and on behalf of the customer for the wired and wireless services that the customer wants a new subscription of the guided wired and wireless services It is preferable to include the step of performing a previous installation.

The wired / wireless communication service is preferably any one of the Internet, cable broadcasting, satellite broadcasting, landline telephone, and security system.

According to the present invention, the step of acquiring the customer information of the customer who wishes to move and the address of the moving destination through the freight carrier, transfer the wired / wireless communication service of the customer to the address where the customer wants to move And the step of notifying the service company which deals with the customer of the information which is changed by the director among the customer information obtained from the customer.

The service company is preferably a financial institution that deals with the customer.

The financial institution is preferably any one of a bank, a card company, an insurance company, and a securities company that deals with the customer.

The service company is preferably any one of a broadcaster, a wired / wireless communication company, a satellite broadcaster, an internet network provider, and a security company that deals with the customer.

The service provider is preferably a rental business chain that rents goods for a term committed to the customer.

Providing the information about the wired / wireless communication service to a financial company that deals with the customer is preferably a step of providing the financial company that deals with the customer after the customer moves to the address.

The step of relocating the wired / wireless communication service of the customer may include determining whether or not the address of the address to which the customer intends to move may be installed and providing the result to the customer in response to the request for relocation of the wired / wireless communication service of the customer. And selecting, by the customer, one of wired and wireless communication services that can be installed at the address and requesting a previous installation thereof.

It is preferable that the service company is a rental company that rents goods to the customer.

According to the present invention, according to the present invention, the transfer destination determination module for obtaining the moving address address information of the customer who wishes to move through the freight forwarding service provider, and determines whether the transfer installation of wired / wireless communication service is possible, based on the determination result. Accordingly, a transfer amount calculation module for calculating costs associated with the installation of wired / wireless communication services that can be installed at the address to be moved, and a fee, which has been previously committed to the account of the freight carrier that attracts the transfer installation of the wired / wireless communication services from the customer, It is achieved by the settlement module for depositing.

The previous installation determination module is connected to at least one service provider that provides the wired / wireless communication service through the Internet, and obtains information on the type of service provided for each region from the service providers based on the information. It is advisable to determine whether the customer can relocate the address to which they wish to move.

The settlement module preferably includes a database including operator information provided from the freight forwarding operator, and a deposit processing module for depositing a fee for the previous installation cost into an account according to the operator information.

Preferably, the customer further includes an information providing module for providing a financial company that deals with the address of the place where the customer wants to move, and the wired / wireless communication service to be previously installed.

The above object is, according to the present invention, receiving a transfer installation request for a wired or wireless communication service of a customer wishing to move through a personal carrier of the freight forwarding operator, determining the possibility of the transfer installation to the address of the moving target of the customer And transmitting the result to the freight forwarding operator through the personal mobile terminal, and receiving the previous installation option of the customer with respect to the transmitted result and based on the result, to the wired / wireless communication service at the address where the customer wants to move. It is achieved by the step of performing a previous installation for, the step of receiving through the personal mobile terminal, the step of displaying a plurality of previous installation options on the display device provided in the personal portable terminal, and the previous installation options Receiving a selection selected by the freight forwarding provider.

The act of performing the transfer installation, the step of being notified of the moving address of the customer through the personal mobile terminal of the freight forwarding operator, query whether the service provider for the address in the server of the service provider that provides the wired and wireless communication service And transmitting the inquiry result to the personal mobile terminal through the base station.

The act of performing the transfer installation may include: informing the customer of a wired / wireless service that can be newly subscribed to, and installing the new wire on the date desired by the customer for the wired / wireless service that the customer wants to subscribe to. It is preferable to include the step of performing.

The personal portable terminal has a touch screen, and the previous installation option displayed on the display device is selected by the pressure applied to the touch screen.

The wired / wireless communication service is preferably any one of the Internet, cable broadcasting, satellite broadcasting, landline telephone, and security system.

The method is preferably performed in a computer system, more preferably in a patent server system.

Hereinafter, the present invention will be described in detail with reference to the drawings.

1 is a diagram for conceptually explaining a wired and wireless communication service transfer installation agent method and a system according to the present invention according to the present invention.

As shown, the customer contacts the freight forwarder located closest to his or her current residence via telephone directory or the Internet to request a moving quote. The freight forwarder dispatches its employees to the customer's residence in response to the customer's request, and the employee calculates and presents the cost to the customer when the customer moves to another residence. At this time, the employee presents the wired and wireless communication transfer installation application as shown in FIG. The wired / wireless communication transfer installation application shown in FIG. 2 includes options for Internet, TV broadcasting, telephone, and rental companies currently used by customers.

Check boxes for KT, Hanaro, Thrunet, Onse, Other, and Disable for the Internet, and check boxes for Cable TV Sky life, IPTV, and Disable for TV broadcasting. In the case of a telephone, a check box is provided for each of KT, Hanaro, Dacom, and Disabled. Here, IPTV (Internet Protocol TeleVision) refers to a television and a service therefor that can reproduce digital content through the Internet as one of televisions connected to the Internet. In the IPTV service, a multimedia service provider provides streaming multimedia data to a television, and digital television receives and reproduces the multimedia data of high quality video and audio.

Currently, IPTV is preparing a service from KT, and the difference that the existing Internet broadcasting is played on the TV CRT, compared to the computer monitor, and the remote control instead of the keyboard or mouse Can play. To do this, a TV set, a set-top-box, and an Internet line should be provided. However, most homes have a TV set and an Internet line. If only one set-top box is added, IPTV service will be provided. Will be. For reference, IPTV service is currently provided in Hong Kong, Italy, and Japan.

For rental companies (rental companies), there are check boxes for hot and cold water machines, cars, furniture, electronics, and others. The previous installation of the rental company is somewhat different from the previous installation of the wired / wireless communication service. However, if the customer intends to transfer the wired / wireless communication service, the same service is often required for the rental service. It is preferable to substitute.

If the customer wants to relocate to the address to move to, the customer checks the current service (Internet, TV, and telephone) of each item, and the employee of the freight carrier receives it and provides it to the relocation agency. do. Although not shown in the figure, an item for a security system provider that provides a security service to a customer may be further added according to the customer's contact information and address information. In this case, a predetermined fee may be paid from the previous installation agency to the freight forwarding company.

On the other hand, the transfer installation agency that receives the customer's application for relocation and installation of the wired / wireless communication service from the freight carrier determines the possibility of relocation of the wired / wireless communication service by comparing the type of wired / wireless communication service that the customer wants to transfer with the address where the customer wants to move. do. At this time, the transfer installation agency determines the possibility of the transfer of wired and wireless communication services requested by the customer in the following two methods.

1) A method of determining whether a transfer installation agency can install or relocate by installing a site or a wired / wireless service provider on a website (not shown) established by a wired or wireless service provider.

2) The method of determining the possibility of relocation of the address where the relocation agency requested the relocation by accessing the database provided on the server of the wired / wireless communication service provider.

If the transfer installation agency determines that the wired / wireless communication can be transferred to the address where the customer intends to move by one of the two methods described above, the transfer installation agent will contact the relevant wired / wireless service provider as described in the wired / wireless communication transfer application form, and the date requested by the customer ( Usually, the customer requests to open a wired / wireless communication service on the date of moving.

If the customer wants to terminate all the existing wired and wireless communication services, the previous installation agent should contact the wired and wireless communication service provider at the address where the customer currently resides on behalf of the customer to terminate the current wired and wireless communication service. . At this time, if a penalty is incurred due to the termination of service or an unpaid fee occurs, the previous installation agency charges the incurred expenses to the customer or the freight forwarding company collects these costs from the customer and then distributes them.

3 is a block diagram according to an example of a wired / wireless communication service transfer installation agent system of the present invention.

The wired / wireless communication transfer installation agent illustrated is a database (DB) 101, a transfer installation determination module 102, a transfer amount calculation module 103, a deposit processing module 104, an electronic bill generation module 105, and An information providing module 106 is provided.

Database (DB) 101 has customer information provided by freight forwarder 230 and information about freight forwarder 230. Customer information refers to the information described in the wired and wireless communication transfer installation application received from the customer freight carrier 230. This includes information about the customer's name, address, contact information, the type of wired and wireless communications that the customer wishes to relocate, and the time of relocation. The information on the freight carrier 230 may include the carrier registration number of the freight carrier. , Business owner's name, social security number, contact information such as contact information, account holder, bank name, and payment information, such as account number, and information about employees employed by the freight forwarder (e.g., employee's mobile phone contact, email contact, name) , Social security number, etc.). In addition, the database (101) further includes information on wired and wireless communication service companies. Wire / wireless communication service providers have access information for servers provided in telephone companies, cable broadcasters, satellite broadcasting companies, Internet communication service companies, and wireline telephone service providers (for example, Korea Telecom), and information on wired and wireless contacts.

The previous installation determination module 102 determines whether the address address to which the customer intends to move is a region where the wired / wireless communication service can be transferred by referring to the information of the customer stored in the database (DB) 101. As a result of the determination, if the transfer installation is possible, the company providing each wired / wireless communication service (for example, Internet, cable broadcasting, satellite broadcasting, landline, etc.) that the customer wishes to relocate is notified and informed the wired / wireless communication at the time desired by the customer Make sure the service is installed before.

At this time, the transfer installation request of the wired / wireless communication service determined that the transfer installation is possible by the transfer installation determination module 102 may be performed by the following two methods.

1) The previous installation determination module 102 connects to the server of the service provider that provides the wired / wireless communication service that the customer wants to relocate through the transmission / reception server, and informs the address where the customer wants to move and the date of the relocation installation. How to get telecommunications service providers to install wired or wireless communications services on that date.

2) By referring to the determination result of the previous installation determination module 102, an employee of the previous installation agency contacts the wired / wireless communication service company by telephone to install the wired / wireless communication service at the address where the customer wants to move on the desired date. Way.

The transfer calculation module 103 connects to the service provider's server that provides the wired / wireless communication service that the customer is using before the customer moves through the transmission / reception server 110 and calculates the amount of the unpaid fee or penalty. . In addition, the transfer amount calculation module 103 calculates the service usage fee that the customer should pay when the customer wants to use a new service instead of the existing wired / wireless communication service. If the customer wants to subscribe to satellite broadcasting after moving, the transfer calculation module 103 receives the cost information for the new subscription through the server of the service provider and transfers the wired / wireless communication service of the customer. Add this to the cost. Subsequently, the transfer money calculated by the transfer calculation module 103 is provided to the freight forwarding service provider 230 via an online or telephone call through the transmission / reception server 110. When provided online, the freight carrier 230 should be equipped with a computer for online access, if not provided, the previous installation agency notifies the freight carrier 230 by phone or fax directly .

The deposit processing module 104 deposits an online fee to a freight transportation service provider 230 when the freight transportation service provider 230 receives a wired / wireless communication transfer installation application from a customer and provides it to a transfer service installation service provider. The deposit processing module 104 checks the deposit account of the freight forwarding service provider 230 with reference to the database (DB) 101 and deposits the contracted fee. Accordingly, the freight carrier 230 receives a wired / wireless communication transfer installation application from the customer each time a profit is generated and transferred to the transfer installation agency, waste of time and manpower is very small. Therefore, the wired / wireless communication service transfer installation agent system according to the present invention can provide a service that is beneficial to both the customer and the freight carrier 230. The electronic bill generation module 105 generates an electronic bill for the fee provided to the freight transport company 230 in the previous installation agency, and provides it online to the freight transport company 230. When the freight forwarding provider 230 is provided with a computer capable of accessing the Internet, the generated electronic bill is provided to the freight forwarding operator's computer through the transmission and reception server 110. In addition, the electronic bill generation module 105 may send the transfer cost calculated by the transfer amount calculation module 103 to the customer's e-mail or a wired or wireless telephone. The customer receives the electronic bill provided from the electronic bill generation module 105 and through this, the customer can know the cost to be paid to the previous installation agency or freight carrier 230. The information providing module 106 notifies a financial institution (eg, a bank or a card company), an insurance company, and a mobile carrier that need to know whether or not the personal information (name, social security number, contact number, address, etc.) of the customer changes when the customer moves. do. Notification of the personal information of the customer is first requested to transfer the wired / wireless communication service through the freight carrier 230, the service that requires notification of the bank, card company, wire / wireless communication service, insurance company and other personal information used by the customer This is done by writing it separately in the wired / wireless communication transfer installation application and providing it to the transfer installation agency. Of course, in the wired / wireless communication service transfer installation application as shown in Figure 2, the customer adds an additional entry for the financial institution or wired / wireless communication service provider that wants to notify the transfer, and the notification of the personal information through the input entry added by the customer May select a required service item. This eliminates the need for customers to move to a new address and notify their financial and wireline service providers. At this time, the transfer installation agency notifies the financial institution (or the company that requires notification of personal information of the insurance company or other customers) after the completion of the move. desirable. This may be done on or before the day the customer moves to the new address, but after the customer completes the move or transfers to a public institution (wards or branch offices) near the new address. After the completion of the notification to the customer's personal information is determined to no longer change the information to ensure the integrity of the information.

Figure 4 shows a block diagram according to another example of the wired / wireless communication service transfer installation agent system of the present invention.

As shown, when a customer requests a moving quotation from the freight carrier 230, the freight carrier employee is to move to the previous installation agency 400 using the personal information terminal 300 that the customer is carrying Inform your address. The operator terminal 401 provides the server 410 with a numeric code corresponding to the notified address. The numeric code provided from the operator terminal unit 401 to the server 410 depends on a number or a sequence of numbers previously agreed between the operator terminal unit 401 and the server 410. For example, if the address of the customer's moving address is "Geumho 1-dong, Seongdong-gu, Seoul," and the information on the address is notified through the personal information terminal 300, the operator terminal 401 may correspond to a numeric code corresponding thereto (eg, , 100-201-534-1990, is provided to the server 410. Here, the numeric code contracted between the operator terminal 401 and the server 410 may have a variety of forms, and may be assigned to each administrative area. That is, a predetermined number string may be assigned to each of the provinces, cities, districts, towns, towns, and towns, and administrative numbers may be combined to provide a numeric code.

Meanwhile, the administrative division unit is displayed on the display device 301 provided in the personal information terminal 300, and the customer is provided with a numeric code generated by the employee selecting the same through the stylus pen to the previous installation agency 400. You may also notify the address of directors of your company. In this case, an interface menu as shown in FIG. 5 should be displayed on the display device 401 provided in the personal information terminal 300, and the display device 401 is a touch screen method in response to pressure by a stylus pen. It is preferable. In addition, each of the selection items 401a to 401n displayed in the interface menu is provided with a predetermined number string for the province, city, ward, town, town, and town, which are administrative division units, and generates a numeric code by combining the predetermined numbers accordingly. Programs should be in place. At this time, the numeric code generated by the personal information terminal 300 should be contracted with the server 410 of the previous installation agency 400, the generated numeric code is transmitted directly to the server 410 via the base station 320 Is preferred. Accordingly, the employee of the freight forwarding service provider 230 inputs an address address to which the customer wants to move, and information about wired / wireless communication service that the customer wants to move and install through the personal information terminal 300 and through the base station 320. The server 410 is provided, and the server 410 determines whether the previous installation is performed through a server provided in a wired / wireless communication service company. If the transfer installation is impossible, the base station 320 immediately transmits it to the personal information terminal 300 in real time, so that the customer can select other wired / wireless communication services that can be installed while facing the freight forwarding service provider 230. .

5 illustrates an example of a menu screen displayed on the personal information terminal 300 illustrated in FIG. 4. The illustrated menu shows a process in which a customer calls a target address for moving to a freight forwarding operator 230, and the employee fills in a target address for moving a customer through the personal information terminal 300. As shown, the display device 401 includes a touch screen 301 and responds to the pressure applied by the stylus pen, and when the cursor 302 is placed on a displayed item (Gyeonggi-do Ulsan) and selected, The sub-item (e.g., 303) is displayed on the display. In this way, if a final item (eg 305) is selected for a customer's moving address, the program corresponding to the address "100-200 Geumho 2-dong, Seongdong-gu, Seoul" corresponds to the address. A numeric code is generated, for example a numeric code of the form 100-201-534-1990. The generated numeric code is provided to the server 410 through the base station 320, and the server 400 reads the provided numeric code and transfers wired / wireless communication to a moving target address (100-200, Geumho 2-dong, Seongdong-gu, Seoul). Determine if it is possible. Determination of the previous installation possibility, as described above, the previous installation determination module 102 is determined by connecting to the server of the service provider that provides the wired and wireless communication services that the customer wants the previous installation through the transmission and reception server, or wired and wireless over the telephone It may be any one of a method of contacting and determining a communication service provider.

Figure 6 shows a flow chart according to an embodiment of the wired / wireless communication service transfer installation proxy method for a moving customer according to the present invention.

First, the customer who wants to move to another area to contact the freight forwarding service provider (230) on behalf of the general or packaging director requests a moving quote (S501). Freight carrier 230 dispatches the employee to the customer's address according to the customer's moving request. The dispatched employee calculates the cost of moving and presents it to the customer, considering the location of the home where the customer lives, the number of furniture or appliances, and the size of the furniture. At this time, the staff asks the customer whether or not to carry out the transfer installation of the Internet, cable broadcasting, satellite broadcasting, telephone, and rental goods that the customer is already using, and if the customer wants the transfer installation agency, the transfer installation agency Present the previous installation application to the customer. The previous installation application has a form as shown in Figure 2, the customer checks the item he wants, and submits it to the staff (S502). On the other hand, when the employee dispatched for the moving estimate carry a wireless communication capable personal information terminal 300, the employee may process this by using the personal information terminal 300, instead of presenting the transfer installation application to the customer. . At this time, the personal information terminal 300 displays a menu similar to that shown in FIG. 2, and the employee presses and inputs an item called by the customer through a stylus pen. In this case, the menu displayed on the display device 301 of the personal information terminal 300 may indicate the type of wired / wireless communication service used by the customer, the financial institution used by the customer, and the type of wireless communication company. It is preferable that the hierarchical structure as shown in FIG. 5, that is, a form in which lower layers are sequentially selected from an upper layer.

Next, the freight forwarding service provider 230 provides the transfer installation application prepared by the customer to the previous installation agency 400, or the server provided in the transfer installation agency 400 through the personal information terminal 300 carried by the employee 410 is directly provided (S503). If the transfer installation application is directly sent to the transfer installation agency 400 server through the employee's personal information terminal 300, the server 410 is a wired / wireless communication service that the customer wants to install the transfer at the address of the moving target of the customer It is determined whether the service is available, and by notifying the personal information terminal 300 of the determination result so that the customer can use other services that can be installed. Next, the transfer installation agency 400 examines the transfer installation application provided from the freight transportation service provider 230 to determine whether it is possible to transfer the wired and wireless communication service used by the customer to the address of the moving target of the customer (S504). If it is determined that the transfer is not possible, the transfer installation agency 400 will contact the customer contact listed in the transfer installation application prepared by the customer to inform that the transfer installation is impossible (S505), other wired and wireless that can be installed in the region It is recommended to install a new communication service (S505). In the opposite case, the transfer installation agency 400 notifies the wired / wireless communication service provider that the wired / wireless communication service is previously installed on the desired date described in the transfer installation application (S507). Next, information about the financial institution, such as credit cards, debit cards, and institutions that issue and renew bank accounts, card companies, insurance companies, and other customers that send mail with timely information on the date of the move. When requesting for a change (S508), the previous installation agency (400) notifies the financial institution, card company, and other companies (for example, insurance company) requested by the customer (S509) after the customer moved, each financial institution, Don't notify card companies and other companies, such as insurance companies. At this time, by using the server 410 provided in the previous installation agency 400 may be directly connected to the server provided in financial institutions, card companies, and other companies to process.

As described above, the present invention maximizes the convenience of the customer by installing the wired / wireless communication service at the address where the customer wants to move when the customer requests a moving estimate from the freight forwarding company. In addition, the present invention, when the customer asks the freight forwarding company to move the estimate, the customer's financial account, card, and other companies that send mail according to the customer's address or contact address of the customer's moving address and contact information, etc. Alleviate the trouble of notifying the relevant financial institutions, card companies, and other companies after the customer has moved. In addition, when a customer asks the freight forwarder for a moving estimate, if an employee dispatched by the freight forwarder carries a personal information terminal, it can be used to transfer the wired / wireless communication service that the customer wants to relocate at the site. Maximize the convenience of the customer by allowing them to take immediate action after checking.

Claims (23)

Receiving a request for relocation of a wired / wireless communication service from a customer who wishes to move through a freight carrier; And And performing the transfer installation of the wired / wireless communication service on a date desired by the customer on behalf of the customer who has requested the transfer installation of the wired / wireless communication service. The method of claim 1, Regarding the transfer installation request for the wired / wireless communication service of the customer, determining whether the transfer can be installed in the region to which the customer intends to move and delivering the result to the customer; Agency for relocation and installation of wired and wireless communication services. The method of claim 3, Determining that the transfer installation is possible, if the transfer installation is not possible in the area where the customer intends to move, suggesting another service similar to the wired / wireless communication service that the customer wants to install. Act of relocation and installation of wired / wireless communication service for moving customers. The method of claim 1, Performing the previous installation, Guiding a wired / wireless service that can be serviced in an area where the customer wants to move; And And performing a transfer installation on behalf of the customer for the wired / wireless service that the customer wants to join a new one of the guided wired / wireless services. The method of claim 1, The wired and wireless communication service, Act of relocation and installation of wired / wireless communication services for moving customers, characterized in that any one of the Internet, cable broadcasting, satellite broadcasting, landline telephone, and security system. Acquiring customer information of a customer who wishes to move and information on an address to be moved through a freight carrier; Transferring the wired / wireless communication service of the customer to an address where the customer wants to move; And Notifying the service company that deals with the customer of the information that is changed by the director of the customer information obtained from the customer; wired and wireless communication service transfer installation agent method for a customer. The method of claim 6, The service provider, Wire and wireless communication service transfer installation agent method for a moving customer characterized in that the financial institution that deals with the customer. The method of claim 7, wherein The financial institution, Wire, wireless communication service transfer installation agent method for a moving customer, characterized in that any one of the bank, card company, insurance company, and securities company that deals with the customer. The method of claim 6, The service provider, Method for relocating and installing wired / wireless communication services to a moving customer, characterized in that any one of a broadcaster, a wired or wireless communication company, a satellite broadcaster, an Internet network provider, and a security company that deals with the customer. The method of claim 6, The service provider, Method for relocation and installation of wired and wireless communication services to a moving customer, characterized in that the rental company for renting goods for the contracted period for the customer. The method of claim 6, Providing information about the wired / wireless communication service to a financial company that deals with the customer, After the customer moved to the address, wired and wireless communication services transfer installation proxy method for a moving customer, characterized in that provided to a financial company that deals with the customer. The method of claim 6, The step of transferring the wired or wireless communication service of the customer, In response to the transfer installation request for the wired / wireless communication service of the customer, determining whether the transfer address can be moved by the customer and providing the result to the customer; And And selecting, by the customer, one of the wired and wireless communication services that can be installed at the address, and requesting a transfer installation thereof, according to the determination result. . The method of claim 6, The service provider, Wire and wireless communication service transfer installation agent method for a moving customer characterized in that the rental company for renting goods to the customer. Transfer installation determination module for obtaining the moving address address information of the customer who wants to move through the freight carrier, and determines whether the transfer installation of wired and wireless communication services based on this; A transfer amount calculating module for calculating a cost of installing a wired / wireless communication service that can be installed at an address to be moved according to the determination result; And And a settlement module for depositing a fee of a predetermined amount into the account of the freight forwarding company which attracts the previous installation of the wired / wireless communication service from the customer. The method of claim 14, The previous installation determination module, Connected to at least one service provider that provides the wired / wireless communication service through the Internet, and obtains information on the types of services provided for each region from the service providers and based on this, transfers the address to which the customer intends to move. Wired and wireless communication service transfer installation agent system, characterized in that determining the installability. The method of claim 14, The settlement module, A database having carrier information provided from the freight carrier; And Wire and wireless communication service transfer installation agent system comprising a; a deposit processing module for depositing a fee for the transfer installation cost to the account according to the operator information. The method of claim 14, The information providing module for providing the address of the place where the customer wants to move, and the information about the wired / wireless communication service to be transferred to the financial company that deals with the customer; Agency system. Receiving a request for relocation of the wired and wireless communication services of the customer who wants to move through a personal carrier of the freight carrier; Determining the possibility of relocation of the customer's moving address and transmitting the result to the freight forwarding operator through the personal portable terminal; And Receiving the previous installation option of the customer with respect to the transmitted result and acting for the previous installation of the wired / wireless communication service at the address where the customer wants to move based on the received result; Receiving through the personal portable terminal, Displaying a plurality of previous installation options on a display device provided in the personal portable terminal; And Receiving the selected item by the freight forwarding carrier of the previous installation options; Wire and wireless communication service transfer installation proxy method for a customer characterized in that it comprises a. The method of claim 18, The act of substituting the previous installation, Receiving a moving address of the customer through a personal portable terminal of the freight forwarding operator; Querying whether a service of the address is provided by a server of a service provider that provides the wired / wireless communication service; And And transmitting the inquiry result to the personal portable terminal through the base station. The method of claim 18, The act of substituting the previous installation, Guiding the wired / wireless service to a new subscriber; And And performing a new installation on the date desired by the customer for the wired / wireless service to which the customer wants to be newly subscribed among the guided wired / wireless services. The method of claim 18, The personal portable terminal, With touch screen, The transfer installation option displayed on the display device is selected by the pressure applied to the touch screen, the wired / wireless communication service transfer installation proxy method for moving customers. The method of claim 18, The wired and wireless communication service, Act of relocation and installation of wired / wireless communication services for moving customers, characterized in that any one of the Internet, cable broadcasting, satellite broadcasting, landline telephone, and security system. 23. A server system in which the method of claims 1 to 22 is implemented.

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