KR20060084935A - Telephone add value service using wap and method therof - Google Patents

Abstract

Using the telephone answering system, you can receive convenient services such as booking, checking and purchasing. These services are available not only by telephone but also by using terminals such as the Internet and mobile phones. However, telephones can be easily used regardless of the place and environment, and can be easily connected to the system. In spite of the convenience of the connection, it is inconvenient to listen to the voice and make selection and input accordingly, and to improve this, the service and the method of providing the user convenience by combining the telephone and the wap service were developed.

ARS, WAP, Booking, Purchase, Internet

Description

Telephone add value service using WAP and method therof}

1 is a network diagram according to the present invention.

<Brief Description of Major Codes in Drawings>

10. Calling and WAP Receiving Terminal

20. ARS system

30. WAP server system

40.WAP Gateway system

50. Billing System

60. Wireless internet network

70 wired / wireless telephone network

80 telephone agent

Field of invention

The present invention relates to a wap service and a linkage method for providing a user's convenience by linking a telephone service with a wap service to solve the inconvenience of an information service using a telephone.

Background of the Invention

Various voice information services have been developed to increase the number of subscribers using the telephone and to provide convenience. However, due to the limitation of the service through the telephone, these supplementary services are being used in various fields beyond the telephone provided with various services such as the Internet and limited to voice only. However, such as the Internet, additional services by telephone still occupy a certain area due to connection environment and location constraints. Therefore, the present invention invented a service and a method for providing a convenient service beyond these limitations by combining the limitations and difficulties of the subscribers with handheld phones with the text service called wap.

An object of the present invention relates to a service and a method for providing a user's convenience by simultaneously providing a wap service to conveniently provide a voice information service used by mobile phone users.

Another object of the present invention relates to a service and a method for providing convenience for a user by mutually securing the difficulty of using ARS and the difficulty of using WAP.

Another object of the present invention relates to a service and a method capable of reducing costs by providing a telephone fee generated in the form of a WAP service when a mobile phone subscriber uses ARS.

Another object of the present invention relates to a system and a service method for determining a mobile phone subscriber among ARS users and switching to a WAP service.

The present invention can be achieved both by the above and other objects by the present invention described below.

The ARS system according to the present invention interworks with a PSTN network and the WAP server transmits a wap message in conjunction with a domestic hair company and a WAP service provider.

Hereinafter, with reference to the accompanying drawings will be described in detail a specific example of the ARS system, WAP Server and system configuration and service method according to the present invention.

1 is a schematic diagram of network configuration according to the present invention.

The voice information service user makes a call from the calling terminal 10 and accesses the ARS 20 system via the wired / wireless telephone network 70.

In the ARS 20 system, the information of the connected terminal is analyzed using the calling party number, and when the mobile phone subscriber is a mobile phone subscriber, the ARS 20 accessor can check whether the WAP is used or automatically switch to the wap server 30. (20) Transmit accessor information to switch the service so that the original caller (10) uses text information. At this time, the telephone connection between the user terminal 10 and the ARS 20 system is terminated. The information made to be converted is transmitted to the first user through the wireless internet network 60 through the wap gateway (40) of the mobile communication company or wap message sending agent wap server URL information is delivered. Therefore, by viewing the received URL information, the user presses a call connection button to access the WAP server 30 to receive convenient text information.

The user using the text information may need to connect to the counselor 80 according to the situation. In such a case, when the agent connection is selected from the text menu, the currently connected wap service is automatically terminated. The selected counselor 80 connection request information is delivered to the counselor 80 via the ARS 20 system, the counselor 80 is connected to the first user 10 by telephone connection to the customer based on the transmitted information.

The present invention secures the shortcomings of the voice information service provided by the ARS system with the text information of the WAP server, and secures the shortcomings of the text information of the wap server with the ARS service, thereby improving user convenience and reducing user fees. That has the effect of providing a way.

Simple modifications and variations of the present invention can be readily made by those skilled in the art, and all such changes can be seen to be included within the scope of the present invention.

Claims (4)

System that provides wap service for mobile subscribers for convenience of ARS user by using ARS system and WAP server as security relationship and service method The service method of claim 1, wherein the mobile subscriber is extracted from the ARS-connected user and provides a wap service. The method of claim 1, wherein the service method provides a service for converting to ARS for a user who uses a WAP service and wants to make a telephone call such as an agent connection. The wap providing service and method thereof of claim 1, which provides a toll free WAP service to a user who uses the toll free ARS service.

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