KR20060058916A - After service unification system by internet - Google Patents

Abstract

The present invention relates to an integrated after-sales operating system using the Internet,

Collecting directory information including a sequence number, a classification of the best products, a product manufacturer, and the like,

Collecting postal code information containing an address and the like according to the directory information;

The sequence number collected according to the directory information, the member ID and the name of the reservation is included.

Collecting after-sales service reservation information, and databaseting the collected information;

An intranet or the Internet for a virtual after-sales service center that provides the databased information.

To the Internet users and all the companies on the after-sales service center.

According to the steps provided online and the information provided by the Internet user,

And after-sales service such as reserved member information, code information and product model information on the Internet.

It is characterized by consisting of the steps to provide a real-time service.

Thus, after-sales service industry and business information can be effectively databased online

By sharing the information, you can receive a real-time booking service, so you can save money and time.

It is effective to provide mutual information easily and conveniently by using and text message service.

Internet, computer AS, remote diagnosis, remote recovery, after sales service

Description

After Service Unification System by Internet}

Figure 1 provides an after-sales service online real-time reservation service of the present invention

Flow chart of the after-sales integrated operational service system, showing the steps

Figure 2 is shared information provided with the after-sales service reservations according to the present invention

Drawings representing services,

3 is a flowchart of an after-service integrated operation service system according to the present invention.

The present invention is an after-service integrated operation service system using the Internet

On a variety of information related to the after-sales service industry.

Companies or any Internet that requires database and relevant information

After-sales service integration to manage after-sales service reservations in real time to users

It's about the operational service system.

The modern people who are busy living in society these days when internet use is becoming more common

Each home or company uses a variety of products, so if something goes wrong with your product,

After-sales service will be provided, and each manufacturer will have a different service system.

There are many problems in operating and receiving services. In particular, there are many working couples these days.

In the light of reality, the inconvenience of having to wait for the desired after-sales service                         

Occurs.

Therefore, the present invention is designed to solve the above conventional problems,

An object of the present invention is to save time and money in receiving after-sales service

The convenience of the after-sales service industry

It is to provide an integrated operational service system to support.

Another object of the present invention is to establish a virtual after-service center on an intranet or the Internet.

Real-time after-sales service reservation service for all users online

It is to provide an integrated after-sales service system.

 In order to achieve the above object, the present invention provides an after-sales service using the Internet.

In the integrated operational service system, the sequence number and the best classification and the product manufacturer

Collecting directory information, including directory information, and the like;

Collecting postal code information including an address and the like;

After-sales service reservation including collected sequence number, member ID and reservation name

Collecting information, database collecting the collected information,

A virtual after-sales service center that provides the database information

Opening on an intranet or the Internet;

Providing information online to Internet users or any business entity,

Making an after-sales service reservation by the internet user according to the information provided;

After-sales service such as reserved member information and code information and model information of product

It is characterized by consisting of providing a real-time service on the Internet.

In addition, after-sales service online real-time booking service is scheduled after sales

It is characterized by sharing service information.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

 Figure 1 is a step of providing an after-sales service online real-time reservation service of the present invention

A flowchart of an after-service integration operation service system, which is shown in the drawings.

As shown, service providers first consider the after-sales industry (classification and

Collect various directory information related to product manufacturer, etc.). And cities, cities, counties and

Postal code information is collected according to directory information such as telephone area codes.

After-sales service which includes member ID, reservation name, after-sales service reservation date

Collect reservation information, and then database the collected information.

Virtual after-sales service that provides databaseized information (product information owned by members, etc.)

Open the center on the intranet or the Internet.

On-line after-sales information to Internet users and all communities

to provide. Internet users make after-sales service reservations according to the information provided.

Finally, the scheduled after sales service (member information, code information and product model information)

Provides real-time services over the Internet, thereby real-time for sharing information

Provision of a reservation service may be possible.

 2 shows a shared information area provided with after-sales service contents according to the present invention.

This diagram illustrates the competition between businesses that have agreed to participate in and are involved in translation security services.

After systemizing the cooperation itself, each company has its own information sharing area.

In addition, a common shared information area is provided between companies that provide after-sales service reservations.

Have This allows companies to provide information about products or customers they wish to possess.

After making a database, the manufacturer makes a preliminary purchase using this information.

Anticipate customers and understand the aging status of their products.

An example of a voice system that uses information to manufacture or market a product

Can be lifted.

 3 is a flowchart of an after-service integrated operation service system according to the present invention;

Directory information 300 in the after-sales service integrated operation service system is the postal code information

Reference information 310 and code information 320 and after-service center information 330 are provided.

The reservation information 340 provides the model information 350 of the product. And, the product information 370 of the member is the member information.

Provide information in accordance with 360

As described above, according to the present invention, after-sales service industry and business information effectively

By sharing information online based on the base, real-time reservation service is provided.

You can save money and time, and don't need to call when you are looking for a job.

It is effective to provide mutual information easily and conveniently by using

Claims (3)

In the after-service integrated operation service system using the Internet, Collecting directory information including sequence number and classification of the best product and manufacturer of the product Collecting postal code information including an address according to the directory information; After-sales service including sequence number collected according to the tory information, member ID and reservation name Collecting reservation information, database collecting the collected information, and Opening a virtual after-sales service center that provides customized information on an intranet or the Internet; In the above after-sales service center to provide information online to Internet users or all companies Making an after-service reservation by the Internet user according to the information provided; After-sales service such as information, code information and product model information Integrated after-sales service system, characterized in that consisting of the steps provided. The method of claim 1, After-sales service online real-time booking service to share the reserved after-sales information After-sales integrated operation service system characterized by. In the after sales service integrated operation service system using the Internet, In which the Internet user reserves the after-service according to the databased information.

Images