KR20040052824A - Recording system using wire or wireless telephone and method for recording thereof - Google Patents

Abstract

PURPOSE: A recording system using a wired/wireless telephone is provided to relay a call between both parties through a PSTN to record relayed call details, and to enable a user to listen to the recorded call details, then to download the call details through an Internet network, so that the user can confirm the call details at any time. CONSTITUTION: A recording server(20) is constructed between a service user's telephone terminal(10) and other party's telephone terminal(40). The recording server(20) relays a call between the user's telephone terminal(10) and the other party's telephone terminal(40) through a PSTN, records call details, and supplies the recorded call details to the user's telephone terminal(10). The recording server(20) consists of a CTI server(21) and a recording server(22). A recording support server(30) is connected with the recording server(20) through an Internet network, and supports a recording service of the recording server(20). The recording support server(30) consists of a web server(31) and a customer profile and call details storage DB(32). The web server(31) is connected with the recording server(22). The customer profile and call details storage DB(32) is connected to the web server(31).

Description

Recording system using wire or wireless telephone and recording method thereof

The present invention relates to a recording system using a wired or wireless telephone and a recording method thereof, and more particularly, to record a conversation of both sides of a wired and wireless telephone through a public telephone network and to listen to the recorded telephone conversation. The present invention relates to a recording system using a wired and wireless telephone and a recording method thereof, wherein contents can be downloaded through an internet network.

In recent years, it is true that with the development of wireless mobile communication technology, it is possible to talk with the other party regardless of the place. However, when a situation to be memo occurs during a call with the other party during the movement, the inconvenience of taking out the memo sheet and the writing instrument exists, and there is the inconvenience of carrying the memo sheet and the writing instrument for the memo.

Accordingly, the present invention has been made to solve such a problem, and an object of the present invention is to relay a call of both sides of a wired or wireless telephone through a public telephone network to record the contents of the call and to listen to the recorded contents of the call. In addition, in particular, it provides a recording system and a recording method using a wired and wireless telephone to check the contents of the call at any time by being able to download the recorded call through the Internet network.

1 is an overall block diagram showing a recording system using a wired or wireless telephone according to the present invention;

2 is a flowchart illustrating a recording method from a recording system using a wired or wireless telephone according to the present invention;

FIG. 3 is a subroutine illustrating a method of listening to a call recorded from FIG. 2;

FIG. 4 is a flowchart illustrating a method of downloading recorded call contents from FIG. 2 through an internet network.

<Description of the symbols for the main parts of the drawings>

10: service user phone terminal 20: recording server

21: CTI Server 22: Recording Server

23: secondary DB 30: recording support server

31: Web server 32: customer profile and call history DB

40: partner caller terminal 50: service user web terminal

60: Recording web server

In order to achieve the above object, the present invention uses a public telephone network (PSTN) to record the contents of a call relayed between a service user telephone terminal and a counterpart party's telephone terminal and to listen to the recorded contents. In a recording system using a wired or wireless telephone, it is established between a service user telephone terminal and a counterpart caller telephone terminal through the public telephone network, and the call is relayed between the service user telephone terminal and the counterpart caller telephone terminal. A CTI server that provides a service related to membership, recording of a call, and listening to a recorded call by voice through the service user telephone terminal, and connected to the CTI server, and wants to register a member input from the service user telephone terminal. Create a service consumer profile to database Outputs the information and judges the membership, and if there is a request to record the contents of the call from the service user telephone terminal, outputs the call contents from the CTI server and stores the contents of the call with the other party's telephone terminal. A recording server comprising a recording server for providing the CTI server with the service user's telephone terminal to listen to the contents of the call recorded from the call; And a web server connected to a recording server of the recording server and a network, and a customer profile and a call content storage DB connected to the web server, and the service user profile of which the DB is output from the recording server through the web server. And store the recorded call contents in the customer profile and call contents storage DB, and search the corresponding service user profile from the customer profile and call contents storage DB so that the recording server determines whether the recording server is a member. The web server retrieves the corresponding call contents from the customer profile and the call detail storage DB so that the recording server provides the call contents that the recording server requires listening to the CTI server, and provides the recording contents to the recording server. Recorded from web server and service user web terminal connected to internet network And a recording support server for retrieving the call contents from the customer profile and the call contents storage DB and providing them to the service user web terminal after the web server determines whether to download the call contents. do.

In this structure, it is preferable that the recording server further includes an auxiliary DB for storing the service user profile to be DBized from the recording server and the recorded call contents.

In addition, the web server preferably edits the call contents recorded from the recording server for each service user and stores them in the customer profile and call contents storage DB.

On the other hand, the recording method using a wired or wireless telephone according to the present invention records a call made by relaying a call between a service user telephone terminal and the other party's telephone terminal using a public telephone network (PSTN) and listens to the recorded call contents. A recording method using a wired or wireless telephone, the method comprising: communicating a service user telephone terminal to a CTI server; Based on the service user profile input from the service user telephone terminal to the CTI server, the service user profile from the customer profile and the call content storage DB connected to the recording server and the web server connected to the network to determine whether the recording server is subscribed. Searching for and providing the recording server; The CTI server inputting a phone number of the other party's caller's telephone terminal from the service user's telephone terminal if the member is a member and a request for recording the call is received from the service user's telephone terminal; If the telephone number inputted from the service user telephone terminal is correct, the CTI server communicating with the counterpart caller terminal corresponding to the telephone number and repeating a call between the service user telephone terminal and the counterpart caller telephone terminal; And when both calls are made, the recording server taking the call contents from the CTI server and storing the call contents in the customer profile and call contents storage DB through the web server.

In addition, the recording method using the wired or wireless telephone according to the present invention, if the decision result member and the request to listen to the recorded call from the service user telephone terminal, the web server retrieves the call from the customer profile and call details storage DB and the And providing the recording server to the recording server, and transmitting the contents of the call provided to the recording server so that the service user telephone terminal listens.

In addition, the recording method using a wired or wireless telephone according to the present invention, if the web user connected to the web server to the service user web terminal connected to the Internet network to download the call content stored in the customer profile and call content storage DB, the web server is the service user Determining whether to be a member by searching the customer profile and the call contents storage DB based on a service user profile input from a web terminal; and if the result is a member, the web server informs the call contents requested by the service user web terminal. Searching from the customer profile and the call storage DB and determining whether to download the searched call. If the request is to download from the service user web terminal, the web server may download the call. To make inter This comprises the step of providing service to the user terminal through a web mangreul preferred.

The above objects, advantages and other features will become apparent from the following description with reference to the accompanying drawings.

Hereinafter, with reference to the accompanying drawings, preferred embodiments of the present invention will be described in detail.

1 is an overall block diagram showing a recording system using a wired or wireless telephone according to the present invention.

As shown in the figure, the recording system using the wired or wireless telephone according to the present invention is provided with a recording server (20). The recording server 20 is established between the service user telephone terminal 10 and the counterpart caller telephone terminal 40 via a public telephone network (PSTN). The recording server 20 relays a call between the service user telephone terminal 10 and the counterpart caller telephone terminal 40 through a public communication network, and also records the contents of the call relayed and records the contents of the recorded call. Serves to provide the service user telephone terminal 10. For this purpose, the recording server 20 is constructed as a CTI server 21 and a recording server 22.

The service user telephone terminal 10 and the counterpart party's telephone terminal 40 includes a PDA, a mobile phone, a mobile phone, a landline phone or a VoIP phone, and the like and a general telephone number provided by a main communication service provider such as Korea Telecom. Both toll-free service number (ie, 080-) and telephone payment service number (ie, 060-) provided by telecommunication service provider's intelligent network are allowed.

The computer telephony integration (CTI) server 21 is a well-known technique for integrating a computer and a telephone, and is widely used in securities, insurance, and card companies, such as call centers, banking centers, and after-sales service centers. It is used to build in-house telephone infrastructure. It is well known that such a CTI server 21 is equipped with a voice automatic guidance function through the ARS, an automatic exchange function, a message listening function through the telephone.

Accordingly, the CTI server 21 relays a call between the service user telephone terminal 10 and the counterpart caller telephone terminal 40, and registers and records the contents of the call through the service user telephone terminal 21. It provides a voice-related service of listening to recorded calls. This service is performed according to the step-by-step guide voice that is sent from the CTI server 21 to the service user telephone terminal 10. That is, the CTI server 21, for example, to request service user profile, i.e., ID, password, social security number input step by step from the service user telephone terminal 10 to obtain service user related information. It provides all the services in a way.

The recording server 22 is connected to the CTI server 21 to generate and output a service user profile that the user wants to subscribe to is input from the service user telephone terminal 10 to the DB and determines the membership of the service user. do. In addition, the recording server 22 takes the contents of the call with the other party's caller terminal 40 from the CTI server 21, if there is a request to record the call contents from the service user telephone terminal 10 through the CTI server 21. It outputs to In addition, the recording server 22, if there is a request to listen to the call recorded from the service user telephone terminal 10 through the CTI server 21, the CTI server 21 so that the service user telephone terminal 10 listens to the corresponding call contents. ) To serve.

Recording apparatus using a wired or wireless telephone according to the present invention is provided with a recording support server (30). The recording support server 30 is connected to the recording server 20, for example, a wired or wireless LAN or the Internet through a network (NET) serves to support the service of the recording server 20 as described above. The recording support server 30 is constructed of a web server 31 connected to the recording server 22 of the recording server 20 and a customer profile and call contents storage DB 32 connected to the web server 31. The service of the recording server 20 as described above is enabled.

That is, the recording support server 30 stores the DB service user profile and the recorded call contents output from the recording server 22 through the web server 31 in the customer profile and the call contents storage DB 32. do. In addition, the recording support server 30 is the recording server 22 to retrieve the corresponding service user profile from the customer profile and call storage DB 32 so that the recording server 22 determines whether the member recording server 22 To provide.

In addition, the recording support server 30 provides the call details from the customer profile and the call contents storage DB 32 to provide the corresponding call contents to the recording server 22 to listen to the CTI server 21, the web server 31 ) To search for and provide to the recording server 22. In particular, the recording support server 30, if there is a request to download the recorded call content from the web server 31 and the service user web terminal 50 connected to the Internet network, the web server 31 determines whether the member and the customer profile and Retrieves the corresponding call contents from the call contents storage DB 32 and provides the service user web terminal 50.

As can be seen through this, the customer profile and call details storage DB 32 serves to store the service user profile and call contents through the web server 31, and in particular, the web server 31 is used for the search. For convenience, it is preferable to edit the recorded call contents output from the recording server 22 for each service user and store them in the customer profile and the call contents storage DB 32.

The service user web terminal 50 reveals that it is, for example, a personal PC or a laptop, which enables web access through the Internet.

On the other hand, the recording apparatus using the wired or wireless telephone according to the present invention is to build a secondary DB 23 connected to the recording server 22 to minimize the damage of the service as described above due to errors of the web server 31, recording server ( The service service user profile and the recorded call contents outputted from the DB 22 are stored in the auxiliary DB 23. In this way, the service user profile and the call contents stored in the auxiliary DB 23 are retrieved by the recording server 22 and provided to the CTI server 21.

In addition, the recording apparatus using the wired or wireless telephone according to the present invention, if the recording request from the service user web terminal 50 by accessing the web server 60 and the internet network web recording through the web server 31 to record the call content The recording is sent to the production web server 60 so as to prepare the recording. The web server 31 transmits not only the corresponding contents of the call but also a simple service user profile related to the contents of the call, so that the recording is directly made by the web server 60 to the service user.

In addition, the recording device using a wired or wireless telephone according to the present invention can be paid by downloading the contents of the call through the web server 31 to make a web payment through a non-bankbook payment or payment agency website.

Hereinafter, a recording method using a recording apparatus using a wired or wireless telephone according to the present invention constructed as such a system, a method of listening to recorded call contents, and a method of downloading recorded call contents through the Internet will be described.

FIG. 2 is a flowchart showing a recording method from a recording system using a wired or wireless telephone according to the present invention. FIG. 3 is a subroutine showing a method of listening to a recorded call from FIG. 2, and FIG. A flowchart showing a download method through the Internet.

As shown in Fig. 2 and Fig. 3, the recording method of the call contents and the listening method of the recorded call contents are initiated through the service user telephone terminal 10 communicating with the CTI server 21 through a public telephone network. S100).

If the service user telephone terminal 10 is a member connected to and connected to the CTI server 21 (S101), the CTI server 21 step-by-step from the service user telephone terminal 10 to the service user profile, i.e., an ID and a password. Input (S102). This input is made from the button keys of the service user telephone terminal 10 which is to enter numbers, letters, symbols and the like, and a series of processes which will be described below are performed by the service user telephone terminal 10 designated by the CTI server 21. Note that this is done from the input of the button key.

If the service user telephone terminal 10 communicating with the CTI server 21 is not a member, a member is asked whether to register (S103), and if there is a subscription request from the service user telephone terminal 10, the registration procedure as described above is performed. The CTI server 21 performs step by step to join as a member (S104). The service user profile, which is input from the service user telephone terminal 10 to the CTI server 21 through the subscription, is generated to be DBd from the recording server 22, and then stored in the customer profile and call contents DB through the web server 31. Stored at 32.

When the service user profile is input to the CTI server 21 from the service user telephone terminal 10 as described above, the recording server 22 connected to the CTI server 21 is a member subscribed based on the input of the service user profile. This determination is made by retrieving the corresponding service user profile from the customer profile connected to the recording server 22 and the web server 31 connected to the recording server 22 and the call content storage DB 32 at the request of the recording server 22. By providing it to the recording server 22.

If the determination result is a member (S105) and a request for recording of the call contents is received from the service user telephone terminal 10 (S106), the CTI server 21 sends the counterpart caller telephone terminal 40 from the service user telephone terminal 10. Enter the phone number (S107).

If the telephone number of the other party's caller phone terminal 40 input from the service user's phone terminal 10 is correct (S108), the CTI server 21 communicates with the other party's caller phone terminal 40 corresponding to the phone number. A call is relayed between the service user telephone terminal 10 and the counterpart caller telephone terminal 40 through a public telephone network.

When a call is made between the service user telephone terminal 10 and the counterpart caller telephone terminal 40 by the call relay of the CIT server 21 (S109), the recording server 22 transfers the contents of the call from the CTI server 21. Take and store the call details in the customer profile and call details storage DB 32 via the web server 31 (S110). Recording of the call can be made as soon as a call is initiated from the other party's caller terminal 40, or alternatively from the input of a button key of the service user terminal 10 designated from the CTI server 21. As such, the call contents stored in the customer profile and call contents storage DB 32 are stored for a period set arbitrarily by the service administrator, and then deleted, or are deleted at the request of the service user telephone terminal 10 after providing listening, or on the Internet. After providing the download via the network can be deleted at the request of the service user web terminal 50.

On the other hand, as shown in Fig. 3, if it is determined in step S105 that the member is a member, and there is a request for listening to the contents of the call recorded from the service user telephone terminal 10 (S200), the web server 31 displays the customer profile and the call. The call is retrieved from the content storage DB 32 and provided to the recording server 22 (S201).

Thereafter, the CTI server 21 transmits the corresponding call contents provided to the recording server 22 to the service user telephone terminal 10 through the public telephone network (S202), and the service user telephone terminal 10 transmits the corresponding call contents. To listen to (S203).

Recording of call contents and listening to the recorded call contents using the wired / wireless telephone according to the present invention are performed through such a process, while the call contents stored in the customer profile and the call history storage DB 32 as shown in FIG. When the service user web terminal 50 connected to the Internet network to download the web to the web server 31 to download the call content is started through the Internet network, which is the web server 31 is the service user web terminal 50 Based on the service user profile as input from the above (S300), the customer profile and the call history storage DB 32 is searched to determine whether the membership is carried out through the step (S301).

If the determination result is a member, the web server 31 retrieves the corresponding call contents requested by the service user web terminal 50 from the customer profile and the call contents storage DB 32 (S302), and the corresponding call contents are retrieved. It is determined whether to download (S303). At this time, the cost related to the download of the call contents through the web server 31 is settled.

As a result of the determination, if there is a request for downloading from the service user web terminal 50, the corresponding call content retrieved by the web server 31 is transmitted to the service user web terminal 50 through the Internet network (S304), and the service user web terminal ( 50) allows the call to be downloaded (S305).

As described above, the present invention relays both calls made by wired and wireless telephones through a public telephone network to record the contents of the call and to listen to the recorded contents of the call. By making it available for download through the call contents can be confirmed at any time.

Claims (6)

In a recording system using a wired or wireless telephone that records a call made by relaying a call between a service user telephone terminal and a counterpart caller telephone terminal using a public telephone network (PSTN), and listens to the recorded call contents. It is established between the service user telephone terminal and the other party's telephone terminal through the public telephone network, and between the service user telephone terminal and the other party's telephone terminal, the call is relayed and the membership is registered through the service user telephone terminal. A DB of a CTI server that provides voice-related services of recording of a call and listening to a recorded call, and a service user profile which is connected to the CTI server and wants to register as input from the service user's telephone terminal. Outputting the call information from the service user telephone terminal and storing the call contents with the counterpart party's telephone terminal from the CTI server. Of recorded call A recording server comprising a recording server for providing the CTI server with the service user's telephone terminal to listen to the call when there is a request for listening; And A service user profile which is constructed of a web server connected to a recording server of the recording server and a network, a customer profile and a call content storage DB connected to the web server, and outputted from the recording server through the web server; The recorded call contents are stored in the customer profile and the call contents storage DB, and the web server searches the corresponding service user profile from the customer profile and the call contents storage DB to determine whether the recording server is a member. The web server retrieves the call contents from the customer profile and the call contents storage DB and provides the recording server to the recording server so that the recording server provides the corresponding call contents that the recording server requires listening to. Log recorded from service user web terminal connected to server and internet network And a recording support server for retrieving the call contents from the customer profile and the call contents storage DB and providing them to the service user web terminal after the web server determines whether the member requests to download the contents. Recording system using wired and wireless telephone. The recording system according to claim 1, wherein the recording server further comprises an auxiliary DB for storing the service user profile to be DBd from the recording server and the recorded call contents. The recording system according to claim 1, wherein the web server stores the recorded call contents from the recording server for each service user and stores them in the customer profile and the call contents storage DB. In a recording method using a wired or wireless telephone that records the call made by relaying a call between a service user telephone terminal and the other party's telephone terminal using a public telephone network (PSTN), and listens to the recorded call contents, Connecting, by the service user telephone terminal to the CTI server, a communication connection; Based on the service user profile input from the service user telephone terminal to the CTI server, the service user profile from the customer profile and the call content storage DB connected to the recording server and the web server connected to the network to determine whether the recording server is subscribed. Searching for and providing the recording server; The CTI server inputting a phone number of the other party's caller's telephone terminal from the service user's telephone terminal if the member is a member and a request for recording the call is received from the service user's telephone terminal; If the telephone number inputted from the service user telephone terminal is correct, the CTI server communicating with the counterpart caller terminal corresponding to the telephone number and repeating a call between the service user telephone terminal and the counterpart caller telephone terminal; And If both calls are made, the recording server takes the call details from the CTI server and stores the call contents in the customer profile and call contents storage DB through the web server. Recording method. The method as claimed in claim 4, wherein the web server retrieves the call contents from the customer profile and the call contents storage DB and provides them to the recording server when the result of the determination is a member and a request for listening to the call contents recorded from the service user telephone terminal. Wow, And transmitting, by the CTI server, the corresponding call contents provided to the recording server so that the service user telephone terminal listens. The service of claim 4, wherein the web server is inputted from the service user web terminal when the service user web terminal connected to the Internet accesses the web server to download the call contents stored in the customer profile and the call detail storage DB. Determining whether to be a member by searching the customer profile and the call storage DB based on a user profile; If the determination result is a member, the web server retrieving the call contents requested by the service user web terminal from the customer profile and call contents storage DB and determining whether to download the corresponding call contents; If it is determined that the request to download from the service user web terminal, the recording method using a wired / wireless telephone comprising the step of providing to the service user web terminal via the Internet network so that the web server can download the call content; .