KR20040051662A - The Free Counseling Phone System Using Web Phone and PBX(Private Branch Exchange) - Google Patents

Abstract

PURPOSE: A free consulting telephone system through interworking with a private branch exchange connected with a web phone and a gateway(internet telephone equipment) is provided to remove a limitation on the number of consultants and accurately connect the consultant in charge at a low cost. CONSTITUTION: A standard VoIP(Voice over IP) web phone system is constructed to provide a real-time consulting service to users. A VoIP network is constructed in a business/machine by using a gateway and a private branch exchange. If the user clicks a consulting button on a web, the standard VoIP web phone system automatically calls the gateway interworking with the private branch exchange of the business/machine. The gateway passes the call to a department requested according to preliminarily set information.

Description

The Free Counseling Phone System Using Web Phone and PBX (Private Branch Exchange) by linking with a private exchange with a web phone and a gateway.

The present invention is a free web consultation phone model through the interworking of the VoIP system constructed by using a web-based web phone service and a gateway connected to a gateway based on the web, and at the same time, it is possible to use an inexpensive Internet phone using the constructed VoIP system. It is about a system model. By using VoIP standard web phone, interworking with VoIP gateway, and using the private exchange, it is possible to freely control the call back to the other side as needed. Such a system does not exist to date.

As Korea's Internet environment gets better over time, most companies are basically building a homepage to promote their company and promote their products online. In addition, almost all government offices own a homepage, and they are promoting online complaints through the homepage and using bulletin boards. As the onlineization progressed, a web counseling service capable of real-time consultation appeared. However, such a conventional web helpline is a system in which a counselor sits in front of a PC to receive a call using a headset. In addition, this model is a model in which a counselor is fixed to one or a lifetime, and once connected, a counseling call cannot be returned to another agent, and it is inconvenient to always wear a headset to prepare for an incoming call. . Due to such inconvenience, more and more companies are using the 080 service using a general telephone network to provide a counseling service. However, the 080 service has a disadvantage in that a counseling service provider must bear a fee.

The present invention is not only an invention product that can solve all these shortcomings, but also enables the use of Internet telephony, which is a higher level of service using a technology called VoIP. In this model, it is not necessary to have a separate counseling center for consultation or consultants to always wear a headset to call. Because the web phone installed on the web page goes to the gateway connected to the private exchange, it is a form that you can receive when your phone rings while watching your business, and the call from the web can be provided free of charge because it uses the Internet network. have. In addition, since the exchange is used, if a large company or a department sets a specific number for each department in charge, it is possible to connect directly to the department. In addition, companies and institutions that are building such systems can make unlimited calls using Internet phones for free.

It is an object of the primary technology of the present invention to provide a web phone system for an immediate solution to a question at any time, without limiting the location to an increasing number of Internet users.

The second purpose is not to use non-standard web phones, but to connect with VoIP gateways using a web phone that conforms to VoIP standards. In addition to removing the limit on the number of counselors, the objective is to build a system that can correctly return an incoming call to a counselor when an agent who is not in charge receives a call.

Finally, the established VoIP system is not just for receiving an incoming call, but it is also possible to make inexpensive telephone calls provided by separate telecommunications companies using the established Internet telephony system. Is a system building technology that provides unlimited and free calls.

1: Counseling phone system configuration using a private exchange connected with a web phone and a gateway

Fig. 2 is a block diagram of a call from an enterprise / institution in which a VoIP system is installed using a gateway to a general telephone using an internet telephone

Fig. 3 is a diagram of a call configuration from an enterprise / institution in which a VoIP system is established using a gateway to an agency / corporate configured with the same system or to another Internet telephone

In order to achieve the above object, the present invention uses a VoIP standard web phone module to build a web counseling service system using a web phone module on a homepage of a company / organization, etc., to build this system, The VoIP system is constructed by using a gateway, and if there is a private exchange, the system is constructed by interworking with the exchange and making necessary settings for the internal network.

When using a web counseling phone using a web phone of a web page, if a user clicks a counseling call button when a question arises, a counseling call is sent to a gateway installed in conjunction with an institution's private exchange, and a telephone ring of a general telephone is ringing. When the counselor answers the incoming call, the call is connected. If there is a need to return the call to the other side, the call is returned using the preset number, and the counseling continues.

Internet phone set up using a gateway can be used at a low cost if you use the phone in the same way as a regular phone call. Calls can be made at a fee, and calls to other companies / institutions with such systems can be made free by pressing one or two more buttons.

Detailed description will be described with reference to the accompanying drawings.

1 is a system configuration that can receive a consultation call to a general telephone through a free consultation system on a web page. The system is completed by constructing a standard VoIP web phone system to provide real-time counseling services to users, and constructing a VoIP network using a gateway (GW) and a private branch exchange (PBX).

When the user clicks the consultation button on the web (1 in Fig. 1), the call is automatically made to the gateway installed in connection with the private exchange of the company / institution, and the VoIP gateway requests the incoming call according to the information preset in the gateway. The phone is handed over to the department that received the call (2 in Figure 1). After the call is connected, you can use the extension to return the call if you need to call another department.

2 is a block diagram of a model for making inexpensive calls using an Internet telephone through a VoIP system established in an enterprise / institution.

If you want to make a call using an internet phone (1 in Fig. 2), press a specific button and press a regular phone number to use the internet phone. Then, you can go to the internet network through a private exchange (PBX) and VoIP gateway (GW). The call is made, and the call is made to the general telephone network through a specific service (2 in Fig. 2) that connects the Internet network with the general telephone network. At this time, the service connecting to the general telephone network from the Internet network (2 in Fig. 2) may receive such a service by subscribing to a specific telecommunication service company (Internet telephone service provider ITSP). When using a regular telephone, if you select a CO line and make a telephone call, it does not go through the VoIP gateway (GW), and it is a configuration diagram of a model that directly calls the telephone (3 in Fig. 2).

3 is a configuration in which a pure Internet telephone is used without using a general telephone network by using a general telephone (1 in FIG. 3). If you make a call to a system where such a system is installed through the gateway (2 in Fig. 3) or an Internet phone (3 in Fig. 3), you will be able to call without charge. If you subscribe to the service provided by VoIP telecommunications service provider, you will be given a specific number, which means you want to use an Internet phone.

The present invention can be established within a short period of time if you want to establish a counseling system without a separate communication charge in the place where the existing counseling telephone service, or if you want to build a counseling telephone service system in the future, questions There is an effect that provides a free real-time web consultation service installed on the homepage to the users.

And, like the existing Internet counseling service, there is a certain number of agents, so you do not always have to wait for the incoming call by wearing a headset, so you can save time and save time. This can increase the efficiency of the work.

By linking the VoIP gateway with a private exchange, a large company or a public office can create an effective call network to provide a more accurate service to return a call to any place.

In addition, the established VoIP system is not only used for consultation, but also provides the next generation communication service called Internet telephony service. It is possible to build an efficient communication system, which can bring the effect of increasing the efficiency in the work.

Although the present invention has been described in detail only with respect to the described embodiments, it will be apparent to those skilled in the art that various modifications and variations are possible within the technical scope of the present invention, and such modifications and variations belong to the appended claims.

Claims (4)

A system that receives real-time free online consultation call to a regular telephone by using a VoIP gateway connected to a web phone and a private exchange complying with the VoIP standard. A model that can return a call from a VoIP gateway to the other side by interworking with a private gateway installed on the counselor's side and a VoIP gateway. A model that allows free unlimited calls to other organizations or branches that have a system, such as a system built using the one of Claims 2, by using an Internet telephone service. The VoIP system built on the counselor's side is not just a telephone call, but also a model that can simultaneously provide Internet phone service.