KR20040042570A - Mehtod of Announcing Error of Mobile Communication Terminal - Google Patents

Abstract

PURPOSE: A method for reporting an error of a mobile communication terminal is provided to notify error information of the mobile communication terminal to a producer when the error is generated in the mobile communication terminal. CONSTITUTION: When an error is generated in a mobile communication terminal, a diagnosis circuit unit of the mobile communication terminal grasps the state of each composition block and diagnoses the type and cause of the error(S1). The diagnosis circuit unit collects error information, and stores collected error information in a memory(S2). A BSC(Base Station Controller) receives error information from the mobile communication terminal, analyzes received error information(S4), and reports analyzed error information to a producer(S5-S14).

Description

How to report a mobile terminal error {Mehtod of Announcing Error of Mobile Communication Terminal}

The present invention relates to a mobile communication terminal error reporting method, and more particularly, to a mobile communication terminal error reporting method for notifying a producer of error information of a corresponding terminal when an error occurs in the mobile communication terminal.

In the related art, when a failure occurs in the mobile communication terminal due to a user's inadvertent shock or bad influence caused by the surrounding environment, the method of diagnosing the failure may cause an abnormality in the mobile communication terminal. A method of easily recognizing a part in a service center, a method of remotely diagnosing an abnormality of a mobile communication terminal at a base station, and a method of determining an operation state of a mobile communication terminal and providing the terminal user to the terminal.

In the first method, the self-diagnosis unit provided in the mobile communication terminal self-diagnoses each part of the hardware and software, and then determines whether there is an error for each part. Error data is stored in the internal memory provided in the mobile communication terminal, and when the output of the stored error data is required, the LED driving signal corresponding to the first error data among the corresponding error data is generated, and the LED driving is performed. According to the signal, the error portion is displayed by using a plurality of LEDs provided in the mobile communication terminal. Then, when there are a plurality of other error data, after the predetermined time has elapsed, the next error data is extracted and the corresponding plurality of LEDs are displayed. Selective flashes to indicate other error areas .

In the second method, a base station transmits a request signal for managing an operating parameter of a mobile communication terminal to a corresponding terminal by using an Over The Air Parameter Administeration (OTAPA) standard, and receives a response message for the terminal. Receives data about all the parameter values from the corresponding terminal, receives the diagnostic information of the operation status and the trouble occurrence state accumulated in the corresponding terminal from the corresponding terminal, and receives the parameter value and the diagnostic information received from the corresponding terminal from the corresponding base station. If there is a parameter value to be corrected in this case, send the parameter value to the corresponding terminal to modify it, receive a response message, analyze and understand it, and if the problem cannot be solved by changing the parameter value, Built-in program software And to repair the fault by changing the language, so that makes it validate that the failover is normally handled by the parameter values and the software for it to be long-term storage in the memory of the terminal.

In the third method, a control device for managing a mobile communication terminal including a server and an agent inspects an operation state of the corresponding terminal, identifies when an error occurs according to the result of the inspection, and provides predetermined information about the terminal. Notify the user and manage network element parameters.

In the conventional technology as described above, when an error occurs in the mobile communication terminal, a cause of the error is caused by a service request according to a user's judgment or an internal operation through a failure message and a recovery message between the base station and the terminal. If the error of the terminal is reported, there is a method of directly reporting to the user or using a plurality of LEDs to easily see the abnormal part of the terminal in the service center.

However, in the related art, since a producer of a mobile communication terminal produces and sells a terminal and there is no function of reporting the information to the producer when an abnormality occurs in the terminal, the producer is informed about an error of the terminal. It was very hard to get. As a result, a lot of difficulties arise for the producers to upgrade or troubleshoot the mobile communication terminal in the future.

That is, in the related art, it is very difficult for a producer to obtain information on an error of a corresponding terminal because there is no function of reporting to a producer when an error of a mobile communication terminal is reported.

In addition, in the related art, when the power of the terminal is suddenly turned off due to a serious failure while reporting an error of the mobile communication terminal, the error information of the corresponding terminal is lost and cannot be properly delivered.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-described problems, and provides an error reporting method for a mobile communication terminal to notify a producer of error information of a corresponding terminal when an error occurs in the mobile communication terminal.

In addition, the present invention stores information about the error in a specific memory that is not erased even by power when an error occurs in the mobile communication terminal, and reports an SMS (Short Message Service) or a new terminal error when the terminal is restarted. By notifying the producer using the message standard, there is no problem that the error information of the terminal is not lost, and it is possible to easily upgrade or troubleshoot the terminal later through statistics and analysis of the error of the terminal. , Its purpose is.

1 is a diagram illustrating a configuration of a communication network for reporting an error in a mobile communication terminal according to an exemplary embodiment of the present invention.

2 is a flowchart illustrating a mobile communication terminal error reporting method according to an exemplary embodiment of the present invention.

FIG. 3 is a diagram illustrating a terminal error report message format in FIG. 2; FIG.

Explanation of symbols on the main parts of the drawings

10: mobile communication terminal 20: originating base station

30: originating base station controller

40: Switch and VLR (Visitor Location Register)

50: HLR (Home Location Register) and Certification Center

60: Short Message Service Center 70: CPN (Customer Premises Network)

80: terminating base station controller 90: terminating base station

100: PDSN (Packet Data Serving Network)

110: DCN (Data Communication Network)

120: Internet 130: Producers

Mobile communication terminal error reporting method according to an embodiment of the present invention for achieving the above object is to determine the form and cause of the error by grasping the state of each of the internal configuration block in the self-diagnostic circuit unit when an error of the mobile communication terminal After diagnosis, collecting error information about the error information and storing the error information in a memory; And after receiving and analyzing the error information from the mobile communication terminal at the base station controller, reporting the analyzed error information to the producer.

Preferably, the error information is a short message or an Internet Protocol (IP) packet including information about an error message type identifier, service provider number, producer number, production model number, operating system version, error cause and message priority. It is characterized by.

Also preferably, the producer reporting process may include: determining whether to perform a short message or an IP packet according to a predetermined criterion when reporting the error information; When the short message is transmitted, the error information is converted into a short message and transmitted to the producer's mobile communication terminal through the destination base station, and when the IP packet is transmitted, the error information is reported in the IP packet type terminal error. And converting the message to the producer's workstation through the Internet. Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

As shown in FIG. 1, a mobile communication terminal 10 may include a mobile communication terminal 10, an originating base station 20, an originating base station controller 30, and a switch as illustrated in FIG. 1. And a VLR 40, an HLR and an authentication center 50, a short service center 60, a CPN 70, a destination base station controller 80, a destination base station 90, a PDSN 100, , The DCN 110, the Internet 120, and the producer 130.

The mobile communication terminal 10 includes a self-diagnosis circuit unit for identifying a state and a cause of an error by identifying the state of each component block in the corresponding terminal, a specific memory in which stored contents are not erased regardless of power of the corresponding terminal, and the corresponding terminal. In order to report the information of the error to the producer comprises a message transmission circuit that compresses and converts the error information into an error information message and transmits the error information, which collects the error information diagnosed by the self-diagnostic circuit unit In the terminal error report, the error information stored in the specific memory is read, compressed and converted into an error information message, and transmitted to the calling base station 20 when the terminal error is reported.

The originating base station 20 manages the mobile communication terminal 10 and transmits an error information message received from the mobile communication terminal 10 to the originating base station controller 30.

The originating base station controller 30 manages the originating base station 20, analyzes the error information message received through the originating base station 20, converts it into a short message, and converts the CPN 70 and the destination base station controller 80. And CPN 70, PDSN 100, DCN 110 and the Internet 120 by transmitting to the producer 130 via the destination base station 90 or converted into an IP packet terminal error report message. After the transmission to the producer (130).

The short service center 60 stores a short message received from the originating base station controller 30 through the exchange and the VLR 40, and then requests a short message incoming request from the producer 130's mobile communication terminal. When received, the short message is transmitted to the producer 130 via the CPN 70, the destination base station controller 80, and the destination base station 90.

The CPN 70 is a communication terminal such as a terminal, a telephone, a modem, etc. installed in a customer premises to receive information service from a telephone operator, and includes a common programming interface for communication.

The producer 130 collects the short message received through the terminating base station 90 or the terminal error report message received through the Internet 120, and causes the error of the mobile communication terminal through statistics and analysis. And form.

An error reporting method of a mobile communication terminal according to an exemplary embodiment of the present invention will be described with reference to the flowchart of FIG. 2.

First, when an error occurs in the mobile communication terminal, the status and the cause of the error are diagnosed by identifying the state of each component block in the terminal through the self-diagnostic circuit unit in the terminal (step S1), and the error information is collected. The memory is stored in a specific memory that is not erased even by power, for example, EEPROM (Electrically Erasable and Programmable Read Only Memory) (step S2).

For this reason, even when the power of the terminal is suddenly turned off due to a serious failure of the mobile communication terminal, the error information stored in the specific memory is not erased.

In this case, in order to report the error information stored in the specific memory to the producer, the mobile communication terminal must first be restarted, that is, when the power of the terminal is turned on, the originating base station 20 and the originating base station controller 30 Through the exchange, the VLR 40, and the HLR and the authentication center 50, the authentication procedure and the location registration procedure for the terminal are performed. Here, since the corresponding authentication procedure and location registration procedure are the same as in the prior art, description thereof will be omitted.

Then, in order to report the error information stored in the specific memory to the producer, the message transmitting circuit unit in the mobile communication terminal reads the error information, compresses and converts the error information message into the error information message, and transmits the call through the originating base station 20. It transmits to the base station controller 30 (step S3).

Accordingly, the source base station controller 30 analyzes the error information message received through the source base station 20 (step S4), and performs the SMS when reporting the analyzed error information to the producer 130. Whether or not to carry out using a new terminal error report message standard, that is, converts the analyzed error information into a short message and transmits it to the producer 130 through the destination base station 90 or an IP packet. It is determined whether to convert the error report message to the producer 130 through the Internet 70 (step S5).

At this time, the SMS or the terminal error report message has a message format as shown in FIG. 3, for example, an error message type identifier (MSG_TYPE) of 8 (bit) and a service provider number of 4 (bit). (ServComp_No), 4 (bit) producer number (COMP_No), 8 (bit) production model number (Model_No), 4 (bit) operating system version (OS-Version), 8 (bit) error cause (ERROR_Reason ), 2 (bit) message priority (PRIORITY), 2 (bit) reserved area (reserved) and the like.

In addition, the method of transmitting the analyzed error information by the originating base station controller 30 may be set in advance by an operator or a producer, and may be performed only by SMS, using only a new terminal error report message specification, or two. It can be done by using all the methods, or optionally set in advance to perform using only one method. In addition, when both methods are used, the short message may be used as a message notifying only occurrence of an error of the terminal, and the terminal error report message may be used in the above message format. In addition, in the case of using only one method, the operation may be performed in the same manner as the operation of the decision step S5 described above. You can decide whether you need to be notified as soon as possible, or you can determine the order in which you want to be able to use the transmission.

In case of transmitting in a short message in the fifth step (S5), the originating base station controller 30 converts the analyzed error information into a short message to convert the CPN 70, the destination base station controller 80 and the destination base station. Through the 90 is transmitted to the mobile communication terminal of the producer 130 (step S6).

At this time, the originating base station controller 30 checks whether a message reception completion notification has been received from the producer 130's mobile communication terminal (step S7), and the mobile communication terminal of the producer 130 is in a call-free area. The short message is transmitted to the short service center 60 through the exchange and the VLR 40 when the message reception completion notification has not been received within a predetermined time due to the presence of a message or a power off state. Do it.

Accordingly, when the short message service center 60 stores the short message (step S8), the mobile communication terminal of the producer 130 performs a short message incoming request through an authentication procedure and a location registration procedure. (Step S9), the mobile communication terminal of the producer 130 sends a short message routing information request to the HLR 50 in order to request routing information in which the location is registered, and receives a response thereto, and receives the corresponding response. The short message is transmitted to the mobile communication terminal of the producer 130 through the CPN 70, the destination base station controller 80 and the destination base station 90 according to the information.

In addition, the mobile communication terminal of the producer 130 transmits the short message received through the destination base station 90 to the workstation of the producer 130 through a transmission medium such as a PC, thereby receiving the destination base station 90 It is possible to collect the short message received through the) at the workstation of the producer 130 (step S10).

Alternatively, when transmitting as a terminal error report message in the fifth step (S5), the base station controller 30 converts the analyzed error information into a terminal error report message to the CPN (70), PDSN (100), It transmits to the workstation of the producer 130 via the DCN 110 and the Internet 120 (step S11).

Accordingly, the workstation of the producer 130 collects the short message received through the destination base station 90, and also collects the terminal error report message received through the Internet 120 (step S12). In addition, the cause and form of the error generated in the mobile communication terminal are identified through statistics and analysis on the collected messages, so that the terminal can be easily upgraded or problem security later (step S13).

As described above, when an error occurs in the mobile communication terminal according to the present invention, information on the error is stored in a specific memory that is not erased even by power, and when the terminal is restarted, an SMS or a terminal error report message is used. By notifying the producers, there is no problem that the error information of the terminal is not lost, and the upgrade or problem security of the terminal can be easily performed later through statistics and analysis on the error of the terminal.

Claims (3)

When the error occurs in the mobile communication terminal, the self-diagnostic circuit unit for identifying a state of each of the internal component blocks and diagnosing the type and cause of the error, and storing the error information for this in the memory; And receiving and analyzing the error information from the mobile communication terminal at the base station controller, and reporting the analyzed error information to the producer. The method of claim 1, The error information may be a short message or an IP (Internet Protocol) packet including information on an error message type identifier, a service provider number, a producer number, a production model number, an operating system version, an error cause, and message priority. How to report a mobile terminal error. The method of claim 1, The producer reporting process may include determining whether to perform a short message or an IP packet according to a predetermined criterion when reporting the error information; When the short message is transmitted, the error information is converted into a short message and transmitted to the producer's mobile communication terminal through the destination base station, and when the IP packet is transmitted, the error information is reported in the IP packet type terminal error. And converting the message to a workstation of the producer via the Internet.