KR20040036347A - Telephone switching service system and method thereof - Google Patents

Abstract

PURPOSE: A phone exchange service system and a method therefor are provided to allow a handicapped person to easily make a phone call by recording phone numbers in a caller phone book server and connecting one of the phone numbers according to simple key selection according to a voice call or an announcement. CONSTITUTION: A caller(10) makes a phone call. An agent/protector(40) previously inputs a phone number to be used in place of the caller(10). A caller phone book server(50) stores phone book list corresponding to a phone number of the caller(10) directly or indirectly by the agent/protector(40). A phone operator(20) checks a phone number of the caller(10) according to a call connection of the caller(10), obtains a previously stored corresponding phone book list from the phone book server(50), and connects one phone number of the list to the caller(10). A callee(30) is connected to the caller(10) by the phone operator(20).

Description

Telephone exchange service system and method {TELEPHONE SWITCHING SERVICE SYSTEM AND METHOD THEREOF}

The present invention relates to a telephone exchange service, and to a telephone exchange service system and method for easily connecting the desired telephone number through the exchange in order to provide convenience for the use of the elderly or disabled telephone.

In general, in order to talk to the other party using a telephone, it is most common to input a specific phone number of the other party. There is a premise that you need to know the other party's phone number for this phone call. You should check the phone number recorded in the phone book or memo.

However, people with disabilities, the sick, the elderly, etc. are difficult to find or remember a lot of phone numbers, even if you find or remember to press the small size keypad at least seven times to be able to make a call.

In order to alleviate such inconvenience, a shortcut key setting method for storing a predetermined phone number and simplifying a phone number input by using a shortcut key is widely used.

However, as the aging population grows, more and more people are inexperienced in operating machines, and it is easy to forget which phone numbers are stored in which shortcut keys over time.

In addition, even when using a telephone having a variety of phone book functions such as a mobile phone is difficult to operate, many times give up the phone number search.

The use of such a general telephone is not only difficult for the elderly but also a burden for the disabled. In the case of the visually impaired, the user needs to find the phone number recorded in Braille and tap the keypad. It is hard to remember for a long time except a number to write. In addition, people with discomfort, such as finding a phone number or pressing a keypad must be put in a lot of effort to smoothly operate the device, such as severely disabled or sick people are often more burdensome to use the phone than the elderly.

Most of the telephone exchange systems currently used are private exchange networks that connect to a desired telephone number in a hotel. In this case, the operator must directly input the other party's number or notify the operator by voice. In addition, the service (114 service), such as phone number search can be used to automatically connect to the other party's phone number after voice inquiries, in this case, you can find only the phone number registered in the service and to find the personal number You also need to know additional details like addresses.

In fact, the call rate of the disabled, the sick and the elderly is significantly lower than the reception rate.

Thus, there is a need for a telephone system that allows a user to talk to a desired user with minimal key manipulation and minimal memory.

As described above, in the conventional telephone exchange service, the place of use is limited or the other party to which the user can connect is connected. When connecting to the other party using a direct telephone, the user presses a small keypad several times or enters the other party indicated by the phone number stored in the shortcut. It must be remembered, and through a lot of operations there was an inconvenience to retrieve the phone number from the phone with a built-in phone book. In particular, people with disabilities or physical disabilities, such as the elderly, disabled people, the sick, there is a problem that it is difficult to use the telephone through a conventional telephone or telephone service.

In view of the above problems, the present invention records the phone numbers expected to be used by agents / guardians on behalf of users with physical or mental disabilities in the caller's phonebook server, and then the actual users connect with the telephone operator to one of the pre-stored phone numbers. The goal is to provide a telephone exchange service system and method that facilitates connection to a network.

1 is an embodiment of a telephone exchange service system of the present invention.

2 is a flowchart illustrating one embodiment of a telephone exchange service method of the present invention.

* Description of the symbols for the main parts of the drawings *

10: caller 20: telephone operator

30: Recipient 40: Agent

50: caller directory server

The present invention for achieving the above object, the caller phone; A caller directory server that collects and stores telephone numbers in direct and indirect ways; A telephone exchanger connected to the caller's phone book server, and calling a phone book corresponding to a caller's phone number through the caller's phone book through the caller's phone book server, and then connecting a phone number of a caller desired by the caller; And a receiver telephone connected by the telephone operator.

The telephone operator includes an attendant operator, wherein the attendant operator performs a voice call with the caller, and then manually finds and connects a desired phone number in the phonebook corresponding to the caller's phone number.

The telephone operator includes an unattended answering service, characterized by connecting the caller to explain the pre-stored telephone number history and then select the other party's telephone number.

The telephone exchange service method of the present invention comprises the steps of: storing a phone book to be used by a caller in a caller phone book server; The caller pressing a specific number or key to connect with the telephone operator; The telephone operator checks the caller's telephone number and prepares the corresponding telephone book. Selecting a desired telephone number and communicating with the caller by communicating with the caller; Connecting the call if the called party is available for calling, and if the call is currently busy, connecting after the call ends; If the receiver is absent, it is characterized in that the step of obtaining a message to be delivered to the receiver and delivers the message when the receiver can call.

Hereinafter, with reference to the accompanying drawings, the present invention configured as described above will be described in detail.

1 is a block diagram schematically showing the configuration of an embodiment of the present invention, and as shown, a caller 10 making a call using a telephone; An agent / guardian 40 for inputting a telephone number to be used on behalf of the caller 10 in advance; A caller's phone book server 50 for storing, by the agent / guardian 40, a list of used phone books in a direct or indirect manner in correspondence with the caller's 10 phone number; According to the caller of the caller 10 checks the phone number of the caller 10 and obtains a list of pre-stored phonebooks corresponding to the caller 10 from the caller phonebook server 50 and then calls one of the callers. A telephone operator 20 for connecting the telephone with the telephone; It consists of a receiver 30 to be connected by the telephone operator 20.

A more detailed description of the above structure is as follows.

First, the caller 10 may be an elderly, handicapped or sick person who is uncomfortable, and the agent / guardian 40 determines a phone number that the caller 10 can use in advance instead of the caller, and the caller phonebook server ( 50) directly or indirectly. This may be directly connected to the caller's telephone book server and input through a computer network network, or may be input using a caller 10's telephone, or may be input through an external telephone. In addition to these direct inputs, a list of telephone numbers can be delivered to the server administration or registered indirectly by applying to a telephone company. Of course, this can be done directly by the sender 10 himself. Therefore, it should be noted that the method of storing the phone book to be used by the caller 10 in the caller phone book server 50 can be implemented in various ways within the scope of the present invention.

In this embodiment, the phone number of the caller 10 is stored so that the contents of the phone book to be used by the caller 10 can be called by the caller 10 phone number. This may be called through the user's name or service ID.

The caller directory server 50 may be located at a telephone company or at a particular company providing the service of the present invention. That is, if the caller 10 can store the phone book to be used, and if the telephone operator 20 can refer to it, the configuration position can be changed in various ways.

As described above, if the phone book to be used by the caller 10 is stored in the caller phone book server 50, the caller 10 can easily talk to the other party having the desired phone number among the contents of the phone book. Let's explain this further.

The caller 10 connects to the telephone operator 20 by pressing a specific key or speed dial number. The telephone operator 20 may refer to a device capable of connecting a telephone and a person or an answering machine that interacts with the caller 10 to select one of the contents of the phone book to be used by the caller 10.

In this embodiment, a case in which a person directly answers a call will be described.

When the caller 10 calls the telephone operator 20 as described above, the telephone operator 20 obtains the telephone number of the caller 10 through the caller phone number display method and the caller phone book accordingly Obtained from the caller phone book server 50. The human operator who has received the call of the caller 10 describes the phone book obtained by calling the caller 10 or connects the call with the corresponding receiver 30 according to the caller 10's selection.

In this case, since the receiver 30 may not answer the call or may be busy, the caller 10 may be notified of the situation, and when the receiver 30 is able to answer the call after storing the message if he is absent. You will be dialed periodically. Such operations may be performed automatically using message delivery equipment, and such message delivery equipment and methods are well known.

If the receiver 30 is currently busy, the call can be connected when the call is terminated after waiting, and the caller 10 is notified that the call is in progress, and after the call is terminated, the receiver 30 becomes available. After automatically calling the receiver 30, it may be connected with the caller 10.

Therefore, the caller 10 can check and connect the caller's phone book using the same telephone operator 20 connection number or a connection key without having to remember several phone numbers. It can carry out by voice call with the attendant of the operator 20. FIG.

Even without such an attendant, the answering machine can make a call using a simple key operation. When the answering machine reads the stored name of the stored caller's phone book, the caller 10 may press the corresponding number to connect the call. . Alternatively, voice recognition technology can be used to select the desired phone number from the calling directory.

Figure 2 shows a flow chart of an embodiment of the present invention, the agent / guardian in place of the caller or the caller, after storing the phone book to be used by the caller in the caller phonebook server, the caller lists the process to use it.

As shown, when the caller presses a specific number or key to connect with the telephone operator, the telephone operator checks the telephone number of the caller and prepares the corresponding telephone directory. The caller's phone number may be automatically obtained through the caller's phone display method, and thus, the pre-stored corresponding phonebook may also be obtained in real time through the caller's phonebook server.

The attendant operator of the telephone operator can directly call the caller and select the desired telephone number to connect with the receiver. In the case of using an unattended switchgear, the caller selects a desired telephone number through a guide message. You can connect the phone.

If the called party is available, the call is connected and terminated after the call is carried out. If the call is in progress, the call is terminated after the call.

If the receiver is absent, a message to be delivered to the receiver is acquired, and the message is terminated after the receiver delivers the message at the time when the receiver can talk.

As described above, the present invention records the phone numbers expected to be used by the caller in the caller's phone book server, and then the actual caller connects to the telephone operator using the same phone number or hotkey, and makes a simple key selection according to the voice call or guidance. By making it easy to connect with one of the stored phone numbers, even if the physically or mentally incompetent caller does not recognize the phone number of the recipient, it is easy to make a call with minimal key operation. It connects automatically without repeated call attempts, and it is easy to deliver the desired message even when the recipient is absent.

Claims (7)

A caller's phone; A caller directory server that collects and stores telephone numbers in direct and indirect ways; A telephone exchanger connected to the caller's phone book server, and calling a phone book corresponding to a caller's phone number through the caller's phone book through the caller's phone book server, and then connecting a phone number of a caller desired by the caller; A telephone exchange service system comprising a receiver telephone connected by said telephone operator. The telephone operator of claim 1, wherein the telephone operator includes an attendant operator, wherein the attendant operator manually finds and connects a desired phone number in the telephone directory corresponding to the caller's telephone number after the voice call with the caller. A telephone exchange service system characterized by the above. The telephone exchange service system of claim 1, wherein the telephone operator includes an unattended answering service, and the caller is connected to the caller by selecting a counterpart phone number after explaining the previously stored telephone number details. The telephone exchange service system according to claim 1, wherein the telephone exchange operator receives a message and delivers it to a time point at which a call is possible if the connected party cannot receive a call. The telephone exchange service system according to claim 1, wherein the telephone exchange operator automatically connects with the caller when the other party is in a call when the connected party is busy. Storing the phone book to be used by the caller in the caller phone book server; The caller pressing a specific number or key to connect with the telephone operator; The telephone operator checks the caller's telephone number and prepares the corresponding telephone book. Selecting a desired telephone number and communicating with the caller by communicating with the caller; Connecting the call if the called party is available for calling, and if the call is currently busy, connecting after the call ends; And if the receiver is absent, acquiring a message to be delivered to the receiver and delivering the message when the receiver is available. 7. The telephone exchange service method according to claim 6, wherein the telephone book to be used by the caller is inputted to the calling telephone directory server, which the caller himself or his / her agent / guardian can refer to in a direct or indirect manner.