KR20030057946A - Financial service method for Automatic Teller Machine - Google Patents

Abstract

PURPOSE: A method for a customized financial service is provided to enable a client to select a desired financial service and receive the selected service from a financial institution connected to a VAN or the Internet. CONSTITUTION: A client inserts a card for receiving a customized financial service from an unmanned information terminal mounted in public facilities or various kinds of stores. The client selects a transaction menu. The unmanned information terminal reads card data, displays a service item and an advertisement of a corresponding financial institution. The client selects general transaction or customized transaction. If the customized transaction is selected, card data of the client are encoded and transmitted to a customized financial service server. The customized financial service server encodes the card data again and transmits the encoded card data to a client relation management computer of the corresponding financial institution. If a transaction available financial service item of the client is transmitted to the customized financial service server, a customized financial service screen and a financial transaction code are transmitted to the unmanned information terminal and displayed to the client. If a specific transaction request exists from the unmanned information terminal, the request is encoded and transmitted to the customized financial service server. The customized financial service server encodes the request again and transmits the encoded request to the client relation management computer of the corresponding financial institution. A financial transaction approval is received from the client relation management computer, the financial transaction approval is transmitted to the customized financial service server. The customized financial service server transmits the financial transaction approval information to the unmanned information terminal. The customized financial service is executed.

Description

Customized financial service method using unmanned information terminal {Financial service method for Automatic Teller Machine}

According to the present invention, when a customer makes a financial transaction using an unmanned information terminal, the customer's trust and accurate transaction can be shown by showing a dedicated transaction screen of the financial institution, and a customized financial service provided by the financial institution if the customer wants it. Customized financial service using unmanned information terminal that connects unmanned information terminal and financial institution using dedicated line, wireless network and internet so that customers can receive various financial services without visiting financial institutions directly. It is about.

Generally, unmanned information terminals are collectively referred to as cash dispensers (CDs), kiosks, and automatic teller machines (ATMs), and banks provide banks with more convenient deposit and withdrawal services. It is also installed in public places where customers frequently visit, so customers can easily receive and withdraw money using unmanned information terminals without having to consult with bank employees directly. We seek customers' convenience by allowing them to receive deposit and withdrawal services.

The unmanned information terminal is connected to the financial company through a dedicated line such as a VAN or the Internet so that a signal that a customer requests for withdrawal from the unmanned information terminal is transmitted to the main computer of the corresponding financial company through the dedicated line, and then The transaction approval signal is transmitted to the unmanned information terminal so that customers can deposit and withdraw cash or checks from the unmanned information terminal. In the operation of the unmanned information terminal, a dedicated line is connected to communicate with the main computer of the financial company. It is the main means of electronic transactions.

However, financial services using unmanned information terminals currently have other transactions with financial institutions (e.g. customer credit check and new financial services), except for standardized financial services such as cash withdrawal or withdrawal using cash or credit card. Etc.), the level of value in use was not so high, and the program itself had to be changed in order to carry out such an application transaction using the existing unmanned information terminal, but it should take considerable time to change the program. .

Therefore, if the unmanned information terminal can receive a variety of financial services provided by the financial institution in addition to the general financial transactions as described above, it will be possible to increase the user's convenience and use value of the non-information terminal.

The present invention has been invented in view of the above circumstances, and in the case of a financial company connected to a VAN or the Internet, anytime, anywhere, regardless of the company, the customer can directly select the type of financial service desired and receive the service for the convenience of the customer. An object of the present invention is to provide a customized financial service method using an unmanned information terminal that can be, and can also promote the financial company, and have the same effect as when actually visiting a financial institution.

Customized financial service method using the unmanned information terminal according to the present invention for realizing the above object, an unmanned information terminal, such as a kiosk, automated teller machine, cash dispenser for receiving financial services at any place, a partner company (credit) Card companies, department stores, large shopping centers, restaurants, etc.) and networks such as a VAN or the Internet that can manage, operate, and service all of them.

The installation place of the unmanned information terminal is easily accessible to customers such as financial companies (banks, securities companies, insurance companies, investment trust companies, etc.), branches, PC rooms, subway stations, public places, large buildings, department stores, large shopping centers, hotels, etc. It can be easily used by customers at any time while the unmanned information terminal is equipped with a large LCD screen and a simple user interface in the form of a web browser. Each unmanned information terminal is connected to the financial institutions of all affiliates and the public network to provide various customized financial services to customers.

1 is a network diagram for implementing the present invention,

2 is a flow chart for explaining the method according to the present invention;

3 is a view showing an example of a financial service according to the present invention, showing a state displayed on the screen of the customer information terminal.

<Description of the symbols for the main parts of the drawings>

10: public network 20: unmanned information terminal

30: customized financial service server 40: customer relationship management computer

Hereinafter, the configuration and operation of the preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

Customer-customized financial service method using an unmanned information terminal according to the present invention, the customer from the unmanned information terminal 20 installed in a public place or various stores to insert a card to receive a financial service after selecting a transaction menu;

If the transaction menu is selected, the unmanned information terminal 20 reads card data to immediately display service items and advertisements of the corresponding financial company, and selects general and custom transactions;

If a custom transaction is selected, encrypting the card data of the customer and transmitting the encrypted data to the personalized financial service server 30, and the personalized financial service server 30 re-encrypts and transmits the encrypted data to the customer relationship management computer 40 of the corresponding financial company;

When the transactionable financial service item of the customer is transmitted from the customer relationship management computer 40 to the personalized financial service server 30, the personalized financial service screen and the financial transaction code are transmitted to the unmanned information terminal 20 and displayed to the customer. To cause;

If there is a specific transaction request from the unmanned information terminal 20, it is encrypted and transmitted to the personalized financial service server 30, the personalized financial service server 30 re-encrypts the customer relationship management computer 40 of the financial company Transmitting to;

When the financial transaction approval is received from the customer relationship management computer 40, the financial transaction server 30 transmits the financial transaction approval information to the personalized financial service server 30, and the personalized financial service server 30 transmits the financial transaction approval information to the unmanned information terminal 20. step;

Comprising the step of performing a customized financial service requested by the customer from the unmanned information terminal 20.

1 shows a network configuration for implementing the present invention.

The public network 10 is a type of communication service, which is a VAN or dedicated line that is configured to provide a new type of information communication service by combining a communication line held by a service provider with computers and a network to accumulate, process, and modify information. , The Internet, and also a communication network such as a wireless network.

The public network 10 includes financial companies that provide their customized financial services to customers, and unmanned information terminals such as kiosks, automatic teller machines (ATMs), and cash dispensers (CDs). (20) is installed and connected in a place that is easily accessible to customers, such as affiliates that partner with this service, such as department stores, restaurants, credit card companies, and large shopping centers.

In addition, the public network 10 transmits the information requested from the unmanned information terminal 20 to the customer relationship management computer 40 by networking the customer relationship management computer 40 and the unmanned information terminal 20 of the financial company. The personalized financial service server 30 is connected to output the result to the unmanned information terminal 20 again.

The customized financial service server 30 is a network management, data and program through the public network 10 between the unmanned information terminal 20 and the customer relationship management computer 40 of the financial company in the company managing the unmanned information terminal 20 Hardware that helps to share software resources such as files, which are provided from the unmanned information terminal 20 to the unmanned information terminal 20 from the customer relationship management computer 40 of the financial company. General transaction or custom transaction, and also serves to transmit transaction approval information at the request of the customer, at this time encrypting the information so that the third party does not know the information transmitted between the unmanned information terminal 20 and the financial company It also plays a role.

Here, the general transaction refers to a financial service using a conventional unmanned information terminal 20, such as deposit and withdrawal or account transfer, and the custom transaction automatically recognizes the type of card used by the customer in the unmanned information terminal 20. By showing the service screen corresponding to the financial institution, the customer shows all the services of the financial institution, as well as the service screen provided by the financial institution according to the customer's credit rating, the customer through the unmanned information terminal 20 It means a trading service that can be easily traded.

In addition, the customer relationship management computer 40 refers to a main computer of a financial company that manages a customer integration database built for a customer relationship management (CRM) service of a financial institution.

2 and 3 are flowcharts illustrating a method of customizing a financial service using an unmanned information terminal according to the present invention and a transaction screen displayed on the unmanned information terminal.

First, the personalized financial service server 30 is an unmanned information terminal 20 installed in a public place or various stores, and displays a transaction menu of a financial company that is capable of personalized financial service as a banner or other similar method as shown in FIG. Display.

When the customer inserts a card into the unmanned information terminal 20 and selects one of the displayed transaction menus, the unmanned information terminal 20 reads the card data of the customer and immediately shows the service items and advertisements of the financial company. Subjects can also select their desired service items while promoting their company.

In this case, the service item displays a button for receiving a personalized financial service together with the general selection item as shown in (B) of FIG. 3 so that the customer can decide whether to select a general transaction or a custom transaction.

When the customer selects a custom transaction, the customer reads the data of the card inserted into the unmanned information terminal 20, encrypts it, and transmits the encrypted data to the personalized financial service server 30, and the personalized financial service server 30 does this. The data is re-encrypted and transmitted to the customer relationship management computer 40 of the financial institution. At this time, if the customer selects a general transaction (for example, a cash withdrawal transaction) instead of a custom transaction, the financial service is available.

Accordingly, the customer relationship management computer 40 analyzes the transmitted data and transmits information on a service item that can be traded among the customized financial services requested by the customer to the customized financial services server 30, and then the customized financial services server ( 30) transmits it to the unmanned information terminal 20 to display the transactionable item to the customer as shown in FIG.

When the customer selects a customized service item displayed on the unmanned information terminal 20 that he or she is operating and requests a service for this, the customer encrypts it again and sends it to the customized financial service server 30, and the customized financial service server 30 re-encrypts it and transmits it to the customer relationship management computer 40 of the financial institution.

Thus, the customer relationship management computer 40 transmits the financial transaction approval information to the personalized financial service server 30, and the personalized financial service server 30 transmits the approval information to the unmanned information terminal 20 again. To provide customized financial services requested by customers.

As described above, the present invention makes it possible to easily receive all financial services provided by the financial institution, which is the customer's trading institution, using an unmanned information terminal connected to a public network such as a VAN, the Internet, or a wireless network. It can be expected to have the same effect as when visiting without having to visit the institution, which is an important means of saving time and operating costs.

Claims (1)

Allowing a customer to select a transaction menu after inserting a card to receive a customized financial service from an unmanned information terminal 20 installed in a public place or various stores; If the transaction menu is selected, the unmanned information terminal 20 reads card data to immediately display service items and advertisements of the corresponding financial company, and selects general and custom transactions; If a custom transaction is selected, encrypting the card data of the customer and transmitting the encrypted data to the personalized financial service server 30, and the personalized financial service server 30 re-encrypts it and transmits it to the customer relationship management computer 40 of the corresponding financial company; When the transactionable financial service item of the customer is transmitted from the customer relationship management computer 40 to the personalized financial service server 30, the personalized financial service screen and the financial transaction code are transmitted to the unmanned information terminal 20 and displayed to the customer. To cause; If there is a specific transaction request from the unmanned information terminal 20, it is encrypted and transmitted to the personalized financial service server 30, the personalized financial service server 30 re-encrypts the customer relationship management computer 40 of the financial company Transmitting to; When the financial transaction approval is received from the customer relationship management computer 40, the financial transaction server 30 transmits the financial transaction approval information to the personalized financial service server 30, and the personalized financial service server 30 transmits the financial transaction approval information to the unmanned information terminal 20. step; Customized financial service method using an unmanned information terminal, characterized in that the step of performing a customized financial service requested by the customer from the unmanned information terminal (20).