KR20030054796A - remote control service system for imagination experience of electric home appliances and service method thereof - Google Patents

Abstract

PURPOSE: A household electronics virtual experience service system and a method for the same are provided to offer contents for enabling a user to virtually experience household electronics via a remote control operation. CONSTITUTION: The system comprises a contents providing server(110), a database server(120), a result data extraction server(130), and a WAP(Wireless Application Protocol) gateway server(140). The contents providing server(110) receives a virtual experience request for the household electronics from a user, and provides a corresponding service for each household electronics. The database server(120), linked to the contents providing server(110), stores the contents necessary for the virtual experience for each household electronics, and also the result data resulted from a control specification for each household electronics. The result data extraction server(130), linked to the contents providing server(110), extracts control result data according to a customer selection. The WAP gateway server(140), linked to the contents providing server(110), connects a customer terminal to the contents providing server(110) over the wireless communication network.

Description

Remote control service system for imagination experience of electric home appliances and service method

The present invention relates to an online service system and a method of operating the same, and in particular, a virtual experience service for remote operation of various home appliances is provided online so that a customer who does not know exactly the method according to the remote operation can operate the method. The present invention relates to a service system and a method of operating the same for a remote control virtual experience of a home appliance that can be easily learned.

At present, due to the rapid development of online technology such as Internet technology and mobile communication technology, not only the searching of various information is possible online but also various tasks such as sharing various information such as data transmission and acquisition are possible online. It became.

In particular, services in mobile communication networks such as code-division multiple access (CDMA), international mobile telecommunications-2000 (IMT-2000), high data rate (HDR), etc. are gradually being developed, and functions of mobile communication terminals due to digitalization The trend is increasing.

That is, as the mobile communication technology is commercially available, the utilization of services using the mobile communication network (for example, various file transmission / reception services, multimedia services, etc.) using the mobile communication network is gradually increasing.

In addition, in recent years, by providing a service that allows to control various home appliances remotely in conjunction with the Internet to improve the service satisfaction of customers.

However, when using a mobile communication terminal for remote control of each home appliance as described above, considering that the interface screen is extremely small, the provision of contents to make the service available for a longer time was not considered at all. As a result, the customer's attraction was negligible.

In particular, customers who are new to remote operation of various home appliances did not know exactly how to use the product, which caused a burden on the customer, and activation was not possible because the usage rate could not stay at a very low level. There was a problem.

The present invention has been made to solve the above-mentioned conventional problems, to provide a virtual experience service for remote operation of various home appliances online so that the customer does not know exactly how to operate the remote control method It is an object of the present invention to provide a home appliance remote control service system and a method of operating the same that can be easily learned.

1 is a configuration diagram schematically showing a service system according to the present invention

2 is a flow chart briefly illustrating a service providing process of a content providing server using a service system according to the present invention.

3A to 3G are diagrams illustrating an example of contents displayed on a screen of a mobile communication terminal of a customer during a service providing process of the present invention.

Explanation of symbols for the main parts of the drawings

110. Content providing server 120. Database server

130. Result information extraction server 140. Swap gateway server

200. Customer terminal 210. Mobile communication terminal

According to an aspect of the present invention for achieving the above object to receive a request for the service continuously to provide a service for remote control of home appliances of the home from each customer, and collects various information related to the home appliances A swap server for providing the service for the remote control through a corresponding mobile terminal of the customer; A WAP gateway server for selectively converting protocols between the WAP server and each customer's mobile communication terminal to provide the requested service; An information collection server connected to various information providing networks through an internet network or connected to a network of each product company to continuously collect various types of information related to a remote control target product and deliver them to the swap server; A database server for continuously updating and storing various information collected through the information collection server as well as information about each customer while interworking with the swap server: an information providing service system for home appliances using a mobile communication network configured to include present.

In addition, the service method for the remote control virtual experience of the present invention for achieving the above object comprises a first step of continuously receiving a request for a virtual experience service for remote control of a specific home appliance from each customer; A second step of requesting to select a virtual experience-applied home appliance when receiving a service request from a specific customer; A third step of requesting to select an operation mode of the home appliance when the selection of the home appliance is made through the above process; A fourth step of displaying the details of the virtual operation during the preset operation time according to the selected operation mode and continuously checking whether there is a separate operation in the process; If a separate operation occurs before the preset operation time is completed, the operation returns to the upper level. If no separate operation occurs until the preset operation time is completed, the virtual result information according to the operation is displayed. A fifth step of displaying is included.

Hereinafter, an embodiment according to the present invention will be described in more detail with reference to FIGS. 1 to 3G as follows.

First, Figure 1 is a schematic diagram showing an information providing service system according to the present invention.

That is, the configuration for providing a service of the present invention includes a content providing server 110 for providing various content services online, a database server 120 for storing various data, and a control history of a customer. It is configured to include a result information extraction server 130 for extracting the results according to the database server 120.

In this case, the content providing server 110 receives a request for a virtual experience for remote control services for various home appliances online and provides a service using preset virtual experience contents for each home appliance according to the request. It acts as an operation server for doing so.

The database server 120 interoperates with the content providing server 110 and registers and stores content data for a virtual experience for each product and result information according to the control details for each content.

In addition, the result information extraction server 130 interoperates with the content providing server and the database server 120 and provides a control result according to the selection based on the contents selected by each customer when providing the virtual experience service. And extract the information from the content providing server 110.

In addition, the present invention proposes that the above-mentioned service is further provided with a built-in swap gateway server 140 for connecting the communication network with each other through selective protocol conversion with the content providing server to provide the service through the mobile communication network.

In this case, the content providing server 110 according to the present invention may be a web server that provides a service on the web, and may be a swap server that provides a service in a wireless communication network. Can be a server running

In addition, the above content includes a content for a web service manufactured for providing in an internet environment and a content for a swap service prepared for providing in a wireless data communication environment, and the database server 120 in a distinct state. It is registered to and configured to be provided through the content providing server 110.

Hereinafter, the service performing process according to the above-described configuration of the present invention will be described in more detail with reference to the flowchart of FIG. 2 and the state diagrams of FIGS. 3A to 3G as an embodiment to be provided through a mobile communication terminal of a customer. Shall be.

First, the content providing server server 110 receives the service request from each customer continuously.

That is, when a specific customer requests a service for remote control of the home appliance through his terminal 200 (usually, the mobile communication terminal 210), the request information is transferred to the content providing server through the swap gateway server 140. The delivery of the service can be received, and FIG. 3A shows a state according to an example thereof.

When the service request is received by the above process, the content providing server 110 requests to select a virtual experience target home appliance.

At this time, as a method for requesting the selection of the home appliances, a list of specific home appliances in which the contents for virtual experience among the home appliances that can be remotely controlled are produced in the database server 120 is registered in advance. When the service request is received, it is performed by displaying a list of the registered home appliances, which is shown in FIG. 3B.

However, the present invention is not necessarily limited thereto, and a request for a selection of a home appliance for a virtual experience by requesting a customer to enter a product number of a home appliance for which a virtual experience is to be performed, or for each customer owned home appliance at the time of initial service subscription After receiving the detailed information of the registered in the database 120 in advance, when a service request from the customer is received by displaying the details of each home appliance owned by the customer registered in advance in the database server to request the selection There may also be a method for requesting selection of a virtual home appliance for virtual experience.

On the other hand, when the selection of the virtual experience target home appliances through the above-described process is completed, the content providing server 110 requests to select the operation mode of the home appliance.

For example, when the remote control target household appliance is a washing machine, there may be a washing mode, a rinsing mode, a dehydration mode, and the like.

When the selection of the driving mode is made according to the above-described process, as shown in FIG. 3C, a selection request for starting the operation in the selected driving mode is performed. In addition to performing a virtual operation during the set operation time, the execution state thereof is displayed, and the state thereof is shown in FIG. 3D.

In this case, the preset operating time is a time set to shorten by about one minute when the actual driving time of the corresponding driving course is 100 minutes, and to perform a virtual operation. The remaining time at this time is displayed on the screen for the corresponding customer. It is preferable to make it easy to recognize, and although not shown, it is more preferable to be able to display a multimedia image according to the operation state of the home appliance.

In addition, the present invention further proposes that a selection button area set to return to a higher layer of a corresponding service process may be further displayed on a screen on which the display of the current progress state is performed. This is the same as the "confirm" button of FIG. 3D.

In addition, while the process is in progress, the content providing server 110 continuously detects whether there is a separate operation by the corresponding customer.

This is for allowing the customer to stop performing the operation in the operation mode. When the separate operation, that is, the selection of the “confirmation” button is selected, the customer returns to the hierarchy of the upper level as shown in FIG. 3E. The selection request details regarding whether the operation is to be stopped are displayed, and when the selection is performed, as shown in FIG. 3F, the operation of the corresponding operation mode is paused and the process returns to the step of FIG. 3B.

If a separate operation is not performed for a predetermined time after the operation is performed, virtual result information according to the operation is displayed.

In this case, the virtual result information may be, for example, information on additionally necessary control details that the rinsing mode needs to be performed due to the completion of the current washing mode.

As a result, when each process as described above is completed, the content providing server returns the screen to the screen according to the initial service request state (the screen of FIG. 3A) to perform a repeated virtual experience or to actually remote the corresponding product. You will receive the service according to the performance of the control.

On the other hand, the present invention is not limited to the service that can be provided only in the mobile communication network, it can also be provided through a conventional Internet network.

As described above, the method according to the remote operation is provided by providing a virtual experience service for remote operation of various home appliances online by the service system and service method for remote control virtual experience of home appliances according to the present invention. The customer's satisfaction can be improved by providing services to the customer who do not know exactly how to operate the device.

Claims (9)

A content providing server that receives a request for a virtual experience for remote control services for various home appliances online and provides a service using preset virtual experience contents for each home appliance according to the request; A database server in which content for a virtual experience for each product is registered while interworking with the content providing server, and result information according to control contents for each content is registered; And a result information extraction server for extracting a control result according to a selection based on the contents selected by each customer when providing a virtual experience service while interworking with the content providing server. 2. The method of claim 1, A service system for remote control virtual experience of home appliances, comprising: a swap gateway server that interconnects communication networks to provide a virtual experience service for remote control in a mobile communication network while interworking with a content providing server. The method of claim 1, Content provided through the content providing server A service system for remote control virtual experience of a home appliance comprising a content for a web service for providing in an internet environment and a content for a swap service for providing in a wireless data communication environment. A first step of continuously receiving a request for a virtual experience service for remote control of a specific home appliance from each customer; A second step of requesting to select a virtual experience-applied home appliance when receiving a service request from a specific customer; A third step of requesting to select an operation mode of the home appliance when the selection of the home appliance is made through the above process; A fourth step of displaying the details of the virtual operation during the preset operation time according to the selected operation mode and continuously checking whether there is a separate operation in the process; If a separate operation occurs before the preset operation time is completed, the operation returns to the upper level. If no separate operation occurs until the preset operation time is completed, the virtual result information according to the operation is displayed. The fifth step of displaying: Service method for a virtual control virtual experience of a home appliance, characterized in that the progress sequentially. The method of claim 4, wherein During the process of the second step, the method for requesting the selection of the virtual experience target home appliance The service method for the remote control virtual experience of the home appliance, characterized in that performed by requesting to enter the information about the product number of the virtual appliance subject home appliances. The method of claim 4, wherein During the process of the second step, the method for requesting the selection of the virtual experience target home appliance Receiving each item of detailed information about the home appliances owned by each customer at the time of subscribing to the service and registering it in the database server; When a request for a service is received from a specific customer, displaying the details of each home appliance of the corresponding customer registered in the database server, and requesting to select a specific detail: is performed by including the home appliance. Service method for remote control virtual experience. The method of claim 4, wherein During the process of the second step, the method for requesting the selection of the virtual experience target home appliance Displaying a list of the registered home appliances when a customer's service request is received while registering a list of specific home appliances in which the contents for virtual experience among the home appliances that can be remotely controlled are registered in the database server in advance. A service method for remote control virtual experience of home appliances, characterized in that performed. The method of claim 4, wherein The display details according to the virtual operation during the preset operating time during the process of the fourth step The service method for the remote control virtual experience of the home appliance, characterized in that the multimedia data of the pre-registered operating state for the home appliance. The method of claim 4, wherein On the screen displayed during the process of the fourth step And a selection button area set to return to a higher layer of the corresponding service process, and configured to be displayed.