KR20030014081A - Communication method on internet homepage - Google Patents

Abstract

PURPOSE: A communication method through the Internet is provided to improve an advertising impact by inputting a question on a homepage of a company promptly in the case that a visitor has a question, thereby making the visitor obtain an answer thereof or express a response with respect to a question investigation or an advertisement promptly. CONSTITUTION: An input space(15) is provided as a partial portion of a homepage screen(11). Contents inputted in the input space(15) by a visitor who visits to a homepage through a computer(41) are transmitted to a computer of a counselor. A window(29) capable of displaying an answer of the counselor is opened by interlocking with the transmission of the inputted contents. An answer is performed through the computer of counselor with respect to the contents of the visitor. As the answer window(29), a chatting window(30) is opened on a screen(40) of a computer monitor of the visitor. The counselor answers to the contents through a chatting window on the computer of the counselor. Thus, the visitor and the counselor perform a chatting through each chatting window.

Description

COMMUNICATION METHOD ON INTERNET HOMEPAGE

The present invention relates to an Internet homepage provided with a field for a visitor to ask a question or to answer a question asked by a sales or manufacturing company as part of an advertisement in order to increase the possibility of promoting and purchasing products and services to the visitor. It's about the system.

In general, the Internet homepage has a content that can be developed on the web browser 19 as shown in FIG. 1 in the web sub, and the screen 11 is developed on the web browser 19 on the visitor's computer 41. We utilize for public information of company. This traditional Internet homepage is efficient because it can provide information to visitors 24 hours a day, seven days a week, but for the company that sells the service or product, many visitors come and see many contents conveniently and quickly. The main purpose was to organize. On the other hand, if visitors have questions, they have used bulletin boards or e-mails. This is because there is a time gap between the question and the reply, which is insufficient to facilitate the purchase of the visitor, and if the company does not reply in time, there is a tendency to increase the possibility of purchasing another company's product. In addition, it advertises advertisements of products, services or companies in the form of pictures and clicks on these pictures to access the linked sites and use them for public relations by offering prizes in response to related contents or surveys. In this case, the time and procedure for accessing the related site by clicking on the picture were cumbersome, and there was a problem in that the advertising effect was reduced.

Therefore, the present invention is to solve the problems of the existing homepage as described above, if the visitor has any questions, you can immediately enter the inquiry on the homepage to contact the company to get the answer or questionnaire Its purpose is to increase the effectiveness of advertisements by promptly expressing responses to surveys or advertisements.

1 is an exemplary view of an existing Internet homepage.

2 is an exemplary view of an Internet homepage in which the present invention is practiced.

3 is an exemplary view in which the present invention is practiced.

4 is an exemplary view of the present invention.

5 is an exemplary view in which the present invention is practiced.

6 is an exemplary diagram of a system configuration for realizing the present invention.

<Explanation of symbols for the main parts of the drawings>

10: Homepage 15: Field

30: chat window 35: chat window

According to the present invention for achieving the above object, in configuring the system associated with the home page and the home page on the Internet, the input section 15 is provided as part of the screen 11 of the home page, and the home page through the computer 41 The visitor who visited the window can transmit the contents inputted in the input box 15 to the counselor side computer 46, and the window 29 for displaying the response of the counselor is displayed in connection with the transmission of the input contents. Specifically, the counselor side computer 46 may be a web server capable of replying to the programmed contents. It's about answering visitors by writing their own answers, so it usually means the computer used by the counselor.

In addition, as one of the windows 29 in which the answer of the counselor can be displayed, a chat window 30 for chatting can be developed on the screen 40 of the visitor's computer monitor, and the counselor's computer is provided to the counselor regarding the visitor's contents. (46) can be configured to chat through the chat box 35 on, so that the counselor and the visitor can communicate through the chat window 30 and the chat box 35, of course, the answer of the counselor It is a kind of window 29 that can be displayed and can be formed at the position of the input box 15 in the same size or different size as the input box 15. In this case, the reply of the counselor is displayed in the visitor's reply column 29. After a certain time of arrival may be returned to the original input field 15, or the chat window 30 is expanded to return to the original input field 15 even after the chat ends.

When the input field 15 is provided as a part of the screen 11 of the homepage, the questionnaire, promotion, and prize information is provided in the background 17 of the input field as in the case of a normal banner advertisement. Of course, if you post promotional content to send visitors emails and questionnaires, you can easily write and send a reply, so you are more likely to participate in sweepstakes, etc. The answer window (29) It can be displayed on, or as described above to expand the chat window 30 to notify whether or not prizes, etc., and to chat through the chat window 35 can be further publicity and the like.

FIG. 2 shows an embodiment of the present invention, which is an exemplary diagram illustrating an Internet homepage with a text box 15. A typical web browser 19 is deployed on a monitor screen 40 of a visitor computer 41. In the browser 19, the homepage screen 11 of the visited company is developed, and a part of the input field 15 is configured, and the input field 15 is mainly composed of characters and pictures that can be inputted. Background 17 of Figure 15 is developed a background picture (16), the background picture (16) may be included in the promotional text with a picture indicating that chat and inquiries can be omitted, omitted in the illustrated drawings. Is illustrated as an immediate response to an immediate inquiry. In addition, the contents of the company's products and e-mails written in the normal contents background (16), such as giving a prize may be provided to the visitor to participate in the giveaway event.

On the other hand, it indicates that the counselor is waiting and that the personal information can be developed to provide the counselor's information, and that the personal information may include the title, name, department, etc. As an example, when the counselor inputs the replaced counselor's identification code from the counselor computer 46 or 47 of FIG. 6, a background image 16 of the changed counselor's personal information is developed, and a plurality of counselors each have It is a matter of course that the background picture 16 on which the personal information of each person in charge is developed on each screen on the home page 10 in charge.

In addition, the background 17 can be used to develop characters or pictures using a Java applet or a general background picture 16. A GIF animation showing multiple GIF images in succession or a mouse point can be changed. It includes a rollover that has an effect, and uses a method such as showing and hiding a layer by placing a layer having a background image at the position of the input field 15 as a means of explaining the purpose of the input field 15 and inducing input or using a Java applet. Or scripts. The background picture 16 may be close to a single color, and the input letters may be clearly seen, and may be smaller than the size of the input field 15 so that the input letters are clearly seen. By setting the consultant personal information of the background picture 16 in a hidden reference form, when the mouse is positioned on the background picture 16, the personal information may be visible to the visitor, and the visitor may actively inquire about the input window 15. In order to induce a visitor's visit, the background image 16 may be changed during the visit. The input field 15 may be a normal input form and a Java applet or script.

FIG. 3 illustrates that an answer window 29 in which an answer of a counselor may be displayed, according to an embodiment of the present invention, is developed. In particular, the chat window 30 may be developed, and the Internet homepage of FIG. As the chat window 30 is developed on the developed monitor screen 40, the chat window 30 illustrated in the illustrated example may input the input field 31, the deployment field 32, and the visitor's name as usual. The input field 34 and the email input field 33 which is not provided in the normal chat window is provided.

It sends the visitor's email name through the input box 15, sends a response written by the consultant to the visitor's email when the counselor can answer it, and if the visitor's email name is not provided, the question and reply to the bulletin board on the homepage 10. It is provided to configure the content to float in the chat window (30).

In the present invention, as well as text, voice, video chat can be provided, it is possible to configure a multi-party chat, it is also possible to configure a separate chat window for the translator.

FIG. 4 is an exemplary diagram illustrating a home page having another input field 21 and 23 according to the present invention, and is configured as a part of the home page screen 11, and as shown in FIG. 2, a specific position of the home page screen 11. As an example of the present invention, the input field 21 illustrates that the input field 21 is provided on a sub-screen 12 separate from the home page main screen 11 on the web browser 19. 23 indicates that the input field 23 is continuously developed at a predetermined position on the web browser 19 and the main screen 11 where the home page contents are developed, and the home page screen 11 is vertically or horizontally moved on the web browser 19. Even if it moves, within the frame on the screen 11 in which the input field 23 is located, it is continuously developed at a predetermined place such as the bottom of the web browser 19 so that the screen 11 continues to be developed despite the movement of the screen 11. It is an example.

The programs constituting the input fields 15, 21, 23 and the answer window 29 or the chat window 30 of FIGS. 3 and 4 are transmitted from the chat server 50 to the visitor computer 41, and the transmitted program is separately provided. Of course, it can be configured to be deployed on the monitor screen without the installation process of the present invention mainly means the answer window 29 can be used immediately in this way.

5 is an exemplary view illustrating the counselor chat window 35 in which the present invention is implemented, which is similar to a normal chat window, in which a chat window 35 is developed on a monitor screen 45 of the computer 46, and an input box 36 is provided. ) And the deployment field 37 is provided, the counselor enters the necessary content in the input field 36, the contents entered in the development field 32 of the chat window 30 of FIG. To illustrate. It can be configured to include the function to operate the information storage device on the chat window 35, edit and obtain and transmit text, picture, voice, and image information to the visitor. The control column 93 is a computer hard disk, CD ROM. And stops and stops various information storage devices such as VCRs attached to the computer and expands them on the movie screen 91 and sound screen 92. The edited contents are transmitted to the input field 36 or the development field 37, and sufficient contents which cannot be uploaded to the Internet homepage are stored in various information storage devices, and the general counselor requests the characters and pictures It can be configured to immediately provide appropriate information about the sound, image information. The chat window 35 includes a chat window that is operated by a program running on the counselor computer 46 and that runs within a web browser.

6 is an exemplary diagram illustrating a system configuration for realizing the present invention, wherein the web server 51 is connected to the visitor's computers 41 and 42 through lines 71 and 72 constituting an internet communication network, and displays a homepage screen. (11) is deployed on the monitor screen 40 of each computer (41, 42), the computer (41, 42) is connected to the counselor computer (46, 47) via lines 61, 62 to chat between computers Etc., communication is possible. Computers 41 and 42 are connected to chat server 50 via lines 63 and 64, and chat server 50 is connected to counselor computers 46 and 47 via lines 65 and 66 to chat server. It is possible to transmit a program and data for developing the chat window 30 from 50 and to chat with the visitor and the counselor through the chat server 50. The chat server 50 and the web server 51 are connected by a line 81 to transfer information of the visitor who visited the web server 51 to the chat server 50 and to transfer the information to the counselor computer 46 and 47. To do it. Counselors computers 46 and 47 are connected to lines 67 to enable information sharing and transfer of consultation services. Of course line 67 encompasses a line that enables communication between the Internet and other computers.

In the present invention as described above, the visitor immediately enters the input field 15 prepared on a part of the screen 11, the consultant can ask questions and receive answers, by providing a personal information or guidance of the counselor of the visitor Active participation can be effectively induced, and thus, a chat with the counselor can be effectively induced, so that the counselor can make a more thorough understanding of the products and services to the visitor and induce a purchase.

In addition, the visitor should wait for the time of the program transmission and the chat window 30 on the visitor's computer. However, since the visitor's question is transmitted and the reply is prepared and communicated by the counselor, the visitor waits substantially. Decrease the convenience.

You can configure the input field (15) as a banner advertisement in the form of banner advertisement to promote a product service company, etc., and input the reaction or contact information of the visitor or consumer in the banner advertisement field without having to click a separate click or visit a separate website. By enabling the visitor, the user can actively view and participate in the banner advertisement while providing the convenience of the visitor, and once the visitor enters an answer or a question, the counselor can actively promote the advertisement.

In addition, foreign buyers can easily and economically communicate with their self-introduction by simply visiting the company's homepage, or they can communicate through translation or interpretation by a third party.

Claims (3)

In constructing a homepage and a system associated with the homepage on the Internet, the homepage is provided with a text box 15 as part of the screen 11 of the homepage, and a visitor who visits the homepage through the computer 41 enters the text box 15. It is possible to transmit the contents to the counselor side computer 46, the window 29 in which the response of the counselor can be displayed in conjunction with the transmission of the input contents, and the counselor side computer 46 for the visitor's origination contents. Communication method on internet homepage configured to answer through A chat window 30 for chatting as an answer window 29 in which the answer of the counselor can be displayed in claim 1 is developed on the screen 40 of the visitor's computer monitor, and the counselor talks about the visitor's call. The communication method is configured to chat through the chat window 35 on the side computer 46, so that the counselor and the visitor can communicate through the chat window 30 and the chat window 35. A communication method including a function of transmitting and receiving text, picture, voice, and image information to a visitor by operating and editing the information storage device on the chat window 35 in claim 1.