KR20030003410A - Scenario Management System and its using Scenario Generation Method for Guidance Service - Google Patents

Abstract

PURPOSE: A system for managing a scenario for a guide service and a method for creating the scenario are provided to create and manage scenarios for conference related to a service simply through a web. CONSTITUTION: A web server(103) receives a scenario from a user terminal(101). A TTS(Text To Speech) server(105) converts a text of the scenario inputted in the web server(103) into a voice. A database server(104) stores the scenario and the voice scenario. A CTI(Computer Telephony Integration) server(106) connects the voice scenario stored in the database server(104) to the Internet or a PSTN(Public Switched Telephone Network). A service provider logs-in the web, selects a conference for creating a scenario, and selects a scenario item for the conference. Then, corresponding scenarios are created. In the case that a scenario is inputted as a text, the scenario is converted into a voice file in the TTS server(105) and corresponding contents are stored in the database server(104).

Description

Scenario Management System and its using Scenario Generation Method for Guidance Service

The present invention is a scenario management system for a guide service that can provide convenience when using this by simply editing and managing a database for guiding a multi-party conference system or an internet telephony service system using a web, and a scenario using the scenario. A method of generating and a computer readable recording medium having recorded thereon a program for realizing the method.

In order to accommodate and enable various conferences, providing differentiated guidance for each conference in terms of service is essential for the satisfaction and convenience of service providers or users.

In addition, it is effective to transfer the service provider to the service provider rather than directly managing it so that the service provider edits and manages a scenario suitable for the service.

To this end, the telecommunications service provider aims to increase the utilization of the service provider by providing a system that minimizes the processing time or process and easily uses the scenarios when editing and managing scenarios.

However, current multi-party conferencing or Internet telephony application service has a problem of listening to common simple announcements or voicemail recordings without using various scenarios for each conference.

The present invention has been proposed in order to solve the above problems, and a scenario generation method and a program for realizing the above scenario that multiple service providers can easily create and manage a scenario of a conference related to a service through the web. Its purpose is to provide a computer readable recording medium having recorded thereon.

1 is a configuration diagram of an embodiment of a scenario management system according to the present invention;

2 is a diagram illustrating an embodiment of a scenario generation and management method according to the present invention;

3 is a configuration diagram of an embodiment of a scenario voice file according to the present invention;

* Explanation of symbols for the main parts of the drawings

101: user terminal 102: network

103: web server 104: database server

105: TTS server 106: CTI server

In accordance with another aspect of the present invention, there is provided a scenario management system for a guide service, comprising: input means for receiving a scenario from a user terminal; Speech converting means for converting text of the scenario inputted into said input means into speech; Storage means for storing the scenario inputted to said input means or the speech scenario converted by said speech conversion means; And scenario connection means for connecting the voice scenario stored in the storage means with the Internet or a public switched network (PSTN).

On the other hand, the method of the present invention, a scenario generation method using a scenario management system, the first step of displaying a list of conferences of the service provider when the service provider (login) to log in to the web server; A second step of selecting a conference for generating a scenario from the displayed conference list; A third step of selecting a scenario item required for the selected conference and determining whether to upload the scenario as a voice file or input the text for each item; A fourth step of confirming that the voice file is a suitable file and transmitting the same to the database server as a result of the determination; And a fifth step of transmitting the text to a TTS server, converting the text into a voice file, and transmitting the text to a database server when the text is input as a result of the determination.

In addition, the method of the present invention, the sixth step of determining whether the conference is available through the database server in the CTI server in response to the user's participation in the conference; And a seventh step of confirming that the conference is available and informing the user of the designated scenario as a result of the determination.

Meanwhile, the present invention provides a scenario management system having a processor, comprising: a first function of displaying a conference list of a service provider when a service provider logs in to a web server; A second function of selecting a conference for creating a scenario from the displayed conference list; A third function of selecting a scenario item necessary for the selected conference and determining whether to upload the scenario as a voice file or input the text for each item; A fourth function of confirming that the voice file is a suitable file and transmitting the same to the database server as a result of the determination; And if the text is input, the computer transmits the text to a TTS server, converts the text into a voice file, and transmits the text to a database server. Provide a record carrier.

The present invention may also include a sixth function of determining whether or not a corresponding conference is available through a database server in a CTI server in response to a user's participation in a conference; And as a result of the determination, confirming that the conference is available, and providing a computer-readable recording medium having recorded thereon a program for further realizing a seventh function for guiding the user to a specified scenario.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration diagram of an embodiment of a scenario management system according to the present invention.

As shown in FIG. 1, the scenario management system includes a web server 103 that receives a scenario from a user terminal 101, and a text message (TTS) for converting text of a scenario input to the web server 103 into voice. Database 105, which stores the scenario input to the server 105, the scenario entered into the web server 103 or the voice scenario converted by the TTS server 105, and the speech scenario stored in the database server 104 It includes a CTI (106) server to connect the Internet or the public switched network (PSTN).

That is, the scenario management system includes a web server 103 for receiving a scenario, a TTS server 105 for converting text input contents into a voice file, and a database server 104 for storing contents of the entire scenario. And a CTI server 106 that applies it directly to the phone.

After the service provider logs on from the web, select a conference for which a scenario is to be created, and if a scenario item for this conference is selected, a scenario is created for each item. If the scenario is entered as text, the TTS server 105 In this case, the voice file is converted into a voice file, and the contents thereof are stored in the database server 104.

A method of creating and managing a scenario using the scenario management system will be described in more detail as follows.

When the service provider logs in from the web, a list of conferences of the service provider is displayed on the web screen of the service provider terminal, and the conference to which the scenario is to be created is selected.

If a scenario item required for the selected conference is selected, the scenario is requested to be uploaded as a voice file or inputted as text for each item.

When uploading a voice file, check whether it is a suitable file, and if appropriate, upload it from the web server 103 to the database server 104, and if it is input as text, the text content is transmitted from the web server 103 to the TS ( TTS) to the server 105 to generate a scenario voice file and to transmit it to the database server (104).

Thereafter, when the user joins the conference via an Internet phone or a regular phone, the CTI server 106 determines whether the conference is available through the database server 104, and, if appropriate, the designated scenario of the conference. You will be guided to the user.

2 is a diagram illustrating an embodiment of a scenario generation and management method according to the present invention.

As shown in FIG. 2, in the scenario generation and management method, a conference list of a service provider is first displayed (202) and a conference desired to be edited is selected (203).

Next, a scenario edit item and an application date are selected by determining whether to inquire / delete or generate / modify (204). Here, in the case of deletion, the selected scenario is deleted by accessing the web server 210.

Next, it is determined whether to input the scenario as text (205).

As a result of the determination, when the text is inputted, the scenario contents are input (206), and the contents are stored in the web server 210, and the web server 210 converts the input scenario text into voice. Ask 220.

The TTS server receiving the request converts the scenario into a voice file (208) and stores it in the database server (230).

As a result of the determination 205, if it is not entered as text, the scenario voice file is uploaded to the web server 210 (207). The uploaded scenario voice file is stored in the database server 230.

Thereafter, when the user joins the conference by using an Internet phone or a regular phone (209), the CTI server 240 determines whether the conference is available through the database server 230, and, if appropriate, the designated conference. The scenario will be guided to the user.

That is, when the service provider logs in from the web, the list of conferences of the service provider is displayed on the web screen 201 of the service provider terminal (202), and the conference for which the dual scenario is to be generated is selected (203). If a scenario item required for is selected, the user is asked to select a scenario by uploading a voice file or inputting a text for each item (205).

When uploading to a voice file (207) check whether it is a suitable file and if appropriate, upload it to the web server 210 after uploading it to the database server 230, and if the text is entered as text in the web server 210 The TTS server 220 transmits the scenario voice file to the database server 230.

Subsequently, when the user joins the conference via an Internet phone or a regular phone (209), the CTI server 240 determines whether the conference is available through the database server 230, and if appropriate, You will be guided to the specified scenario.

3 is a configuration diagram of an embodiment of a scenario voice file according to the present invention.

As shown in FIG. 3, the scenario voice file includes a date 301 to which the scenario is applied, a scenario item 302, and a conference ID (303).

The scenario application date 301 is input in the order of year, month and month, the scenario item 302 is entered as an identifier according to the contents, and the conference ID 303 may vary.

According to the present invention, not only a provider providing a guide message service of a multiparty conference system, a guide system of a public switched network, an Internet telephone service, etc., but also a person who wants to use the scenario can easily create a scenario.

As described above, the method of the present invention may be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form.

The present invention described above is not limited to the above-described embodiments and the accompanying drawings, and various substitutions, modifications, and changes are possible in the art without departing from the technical spirit of the present invention. It will be apparent to those of ordinary knowledge.

The present invention as described above, the existing simple voice guidance and the guidance service that required a number of procedures can be variously and easily, from the service provider's point of view, it is possible to differentiate and different guidance for each conference convenience and satisfaction It can be greatly increased, and also through the authentication process can provide a variety of guidance services for each user, there is an effect that can provide a variety of services at the same time with one prefix.

Claims (8)

In the scenario management system for the guidance service, Input means for receiving a scenario from a user terminal; Speech converting means for converting text of the scenario inputted into said input means into speech; Storage means for storing the scenario inputted to said input means or the speech scenario converted by said speech conversion means; And Scenario connecting means for connecting the voice scenario stored in the storage means with the Internet or public switched network (PSTN) Scenario management system comprising a. The method of claim 1, The input means, When the service provider logs in from the web, the list of conferences of the service provider is displayed on the screen of the input unit, and the conference management system for selecting a conference for generating a dual scenario is selected. The method of claim 1, The scenario connecting means, When the user participates in the conference via an Internet phone or a regular phone, it is determined whether the conference is available through the storage means and, if appropriate, guides the user to a designated scenario of the conference. In the scenario generation method using a scenario management system, A first step of displaying a conference list of the service provider when the service provider logs in to the web server; A second step of selecting a conference for generating a scenario from the displayed conference list; A third step of selecting a scenario item required for the selected conference and determining whether to upload the scenario as a voice file or input the text for each item; A fourth step of confirming that the voice file is a suitable file and transmitting the same to the database server as a result of the determination; And A fifth step of transmitting the text to a TTS server, converting the text into a voice file, and then transmitting the text to a database server when the text is input as a result of the determination; Scenario generation method comprising a. The method of claim 4, wherein A sixth step of determining whether or not the conference is available through a database server in a CTI server by receiving a user's participation in a conference; And A seventh step of confirming that the conference is available and informing the user of a specified scenario as a result of the determination; Scenario generation method comprising a. The method according to claim 4 or 5, The voice file, A scenario generation method comprising a scenario application date, a scenario item, and a conference ID. In a scenario management system with a processor, A first function of displaying a conference list of the service provider when the service provider logs in to the web server; A second function of selecting a conference for creating a scenario from the displayed conference list; A third function of selecting a scenario item necessary for the selected conference and determining whether to upload the scenario as a voice file or input the text for each item; A fourth function of confirming that the voice file is a suitable file and transmitting the same to the database server as a result of the determination; And A fifth function of transmitting the text to a TTS server, converting the text into a voice file, and transmitting the text to a database server when the text is input as a result of the determination; A computer-readable recording medium having recorded thereon a program for realizing this. The method of claim 7, wherein A sixth function of receiving a user's participation in a conference and determining whether the conference is available through a database server at a CTI server; And A seventh function of confirming that the conference is available and informing the user of a specified scenario as a result of the determination; A computer-readable recording medium that records a program for further realization.