KR20020059943A - Hotel cyber business center system and its business method - Google Patents

Abstract

PURPOSE: A system for a hotel cyber business section and a method for operating the same are provided to receive a charge of a service by making a lodger receive voice and data services through one terminal simultaneously. CONSTITUTION: A terminal(10) is allocated in each guestroom and connects to an intranet and an external device. A data integrating unit integrates a voice and data being output through the terminal(10) and constitutes an intranet. A server controls a data communication to the terminal(10) through the data integrating unit. A service providing company supplies various telephone services and a data contents service convenient to a lodger through the server. Elements of the terminal(10) are described as follows. An intranet port is connected to the intranet of a hotel. An external terminal port is connected to a terminal of a lodger. A camera monitors a lodger and a state in a guestroom. A display unit displays images and various service lists sensed through the camera. A key input unit inputs various kinds of keys.

Description

Hotel cyber business center system and its business method

The present invention is to configure the intranet (Intranet) that can be integrated and send the phone and data in the hotel, and through this through providing a variety of telephone services and data services to the guests and receive a payment for the cyber shopping mall of the hotel It relates to the sales method according to.

Recently, due to the globalization wave, the number of overseas tourists is increasing due to business differences or tourism, and most of the foreign tourists use the hotel.

In addition, due to the rapid development of the Internet, there is an increasing demand for travelers to obtain information about the travel destinations and other information necessary for business travel.

However, the current hotel does not have a data network in most cases, so in order to obtain such information, it is inconvenient for the guest to connect to the Internet service provider once using the modem of the portable terminal.

As described above, the hotels according to the related art do not provide services according to the data communication desires of the guests, causing problems for the guests.

The present invention has been made to solve the above problems, the hotel cyber shopping mall system that allows the guests to receive a variety of voice and data services at the same time with a single terminal, the payment for the use of the service and its operating method The purpose is to provide.

1A is a view showing the overall configuration of a cyber shopping mall system in a hotel according to the present invention,

Figure 1b is a diagram showing a shortcut IP phone as an example of the terminal shown in Figure 1a,

1C is a view showing an example of a cyber shopping mall in a hotel according to the present invention;

1D is a block diagram showing the profits of each subject according to the configuration of the cyber shopping mall in the hotel

2 is a flowchart illustrating a business method of a cyber shopping mall system in a hotel according to the present invention.

FIG. 3A is a diagram illustrating a service setup process illustrated in FIG. 2.

FIG. 3B is a flowchart showing a service setup process shown in FIG. 3A

4 is a view showing a service process shown in FIG.

5 is a flowchart showing a language selection process shown in FIG.

Fig. 6A is a flowchart showing the telephone service process shown in Fig. 4;

FIG. 6B illustrates hardware of the telephone service process shown in FIG. 6A

FIG. 7A is a flowchart showing a data service process shown in FIG. 4

FIG. 7B is a diagram showing hardware of the data service process shown in FIG. 7A

FIG. 8A is a flowchart illustrating the security & safety service process shown in FIG. 4. FIG. 8B is a hardware diagram of the security & safety service process shown in FIG. 8A.

8C is a flowchart showing a service process when an emergency occurs

9 is a flowchart showing a payment process

Explanation of symbols for main parts of the drawings

10: IP phone terminal 100: Hotel

110: main directory service server

200: content provider 210: phone content service server

300: service provider 310: company content server

Hotel cyber shopping mall system according to the present invention for achieving the above object is installed in each room of the hotel is configured to connect to the intranet and external devices, and the intranet receiving the voice and data transmitted through the terminal And a data providing unit for providing various data for data communication with a terminal installed in each guest room under the control of the server. The operating method of the hotel cyber shopping mall system according to the present invention for achieving the above is a method of operating a cyber shop in the hotel equipped with an IP phone terminal in each room, the step of setting the service, performing the service according to the set service And paying a price for performing the service. Makin comprises has its features.

Hereinafter, a hotel cyber shopping mall system and a method of operating the same according to the present invention will be described in detail with reference to the accompanying drawings. FIG. 1A is a view showing the overall configuration of a cyber shop system in a hotel according to the present invention. 1B is a view showing the terminal 10 shown in FIG. 1A, FIG. 1C is a view showing an example of a cyber shop in a hotel according to the present invention, and FIG. 1D is a benefit of each subject according to the configuration of a cyber shop in a hotel. The configuration diagram is shown.

As shown in FIG. 1A, the cyber shopping mall system according to the present invention includes a terminal 10 arranged in each room and capable of accessing an intranet and an external device, and voice and data output through the terminal 10. A data integrating unit to configure an intranet by integrating a server, a server controlling data communication with the terminal through the integrating unit, and a service provider that provides various telephone services and convenient data contents service to the guests through the server. As illustrated in FIG. 1B, the terminal 10 includes an intranet port 11 connected to an intranet of a hotel, an external terminal port 12 connected to a terminal of a guest, a visitor and an in-room situation. A display for displaying a camera 13 for detecting a back light, an image detected through the camera 13 and a list of various services It consists of 14, a key input unit 15 for inputting various kinds of keys. In addition, the key input unit 15 includes a selection key for selecting a shortcut key or an alphabetic key.

Here, the intranet port 11 is mainly used HPNA using a telephone line, in the case of a hotel with excellent network infrastructure is also used Ethernet. The external terminal port 12 may be an interface commonly used in notebook PCs such as Ethernet, HPNA, IEEE 1394, or a portable interface such as wireless LAN, Bluetooth, etc. The hub function inside the IP phone is connected to the intranet inside the hotel and further connected to the Internet through a proxy server. The voice and data integration intranet in the data integration unit can be classified into three cases.

By sharing the same line (telephone line or data line), the network composed of different network connection equipments through the frequency splitter, etc., and the data network connected to the telephone line with the same network connection equipment, both data and voice Packetized to communicate internally. Intranet is configured to have voice gateway for connection with external telephone network and router for external data network connection and network to enable external communication and data line rather than telephone line. It is a network.

In this case, the intranet is described in more detail in terms of data service. In contrast, the Internet is accessible to everyone when the Internet is connected, and the Internet (intranet) is managed by an Internet service provider and the service is provided. This means that the network is configured to manage the terminal address such as IP phone and provide services to each terminal except the server or terminal that needs external access at the hotel side. The IP phone, which is a terminal, receives contents from a server in Intranet, and the Internet information cannot be obtained directly from the Internet except that it is processed and stored in this server.

If the guest wants to connect directly to the Internet, the portable terminal must be connected to or connected to the external terminal port of the IP phone before receiving the Internet connection IP via DHCP. An Internet phone call is performed through a voice gateway. An example of a cyber shopping mall in a hotel according to the present invention is a hotel that provides an intranet, which is a base of a hotel cyber shopping mall as a directory service, as shown in FIG. 100), an application service provider (ASP) 200 that provides directory service contents such as advertisements, directory services, and shortcut services to terminals in each room to be used by the guest; and a directory service contents usage fee to the hotel side. Connect the service provider 300 and the hotel 100, the ASP 200, and the service provider 300 to obtain operating profits by providing practical services after accessing the guest through terminals installed in each room. It consists of the Internet network 400.

The hotel 100 has a Main Directory Service Server (MDSS) 110, the ASP has a Phone Content Service Server (PCSS) 210, and a service provider ( 300 includes a Company Content Server (CCS) 310. The MDSS 110 includes a directory service database 111, a main voice controller 112, and a billing database 113. It is composed.

The directory service database 111 stores the phone service contents processed in the ASP 200 to provide directory services and advertisements to the phone, and provides an appropriate response and link to the icon whenever the icons on the phone are clicked. Connect it.

The main voice controller 112 currently engages in call setup when connecting to the outside based on protocols such as MGCP, H.323, SIP, and the like to enable voice communication through a packet network.

The billing database 113 calculates and stores the services provided by the guests using the IP phone terminal installed in the guest room and transfers the usage fee excluding the hotel fee to the service provider.

The PCSS 210 is composed of an IP phone service content database 211 and a company content database 212.

The company content database 212 receives and stores contents of the service and advertisement selected by the service provider from the CCS 310, and the IP phone service content database 211 is stored in the company content database 212. The stored contents are processed to store phone service contents to be provided to IP phone terminals installed in the guest room.

The CCS 300 includes a company content database 311 and a billing database 312.

The company content database 311 collects the contents of the service and advertisement selected by the service company and transfers the data to the PCSS 210. The billing database 312 is an IP phone terminal installed in each room. The cost is recorded each time a service is provided, and it is used as a receipt for each service that is paid after comparing the calculation with the billing database of the MDSS 110 in the process of paying the service later. On the basis of the cyber shopping mall, the service provider pays a fee to the hotel by selecting one of a directory service package consisting of advertisement, directory service, and hotkey service, and the advertisement and service in the guest room and cyber space through the terminal installed in each room. Sales activities, such as providing.

In addition, various types of telephone service companies can be placed inside the hotel's cyber shop network, and the hotel side can give customers more choices by receiving a certain fee per call and a directory service fee.

The profit of each subject generated in the cyber shop in the hotel configured as described above will be described with reference to FIG. 1D.

First, the guest is provided with the desired service and pays a fee to the hotel if it is a paid service.

The hotel receiving the fee paid by the guest provides the negotiated service providing price to the service provider if the provided service is by a cyber shop (directory) provided in the IP phone terminal.

The service provider pays a directory service fee and an advertisement fee to the hotel, and receives a service providing fee from the hotel. In addition, in the case of a telephone company or a hotel branch network, a telephone service-related directory service fee and an advertisement fee are paid to a hotel that has provided a telephone service, and a service fee is received from the hotel. An ASP providing various contents to the hotel is provided. Receive content processing and fees from the hotel.

As described above with reference to the accompanying drawings, the operating method of the cyber shopping mall system in the hotel according to the present invention.

2 is a flowchart illustrating a business method of a cyber shopping mall system in a hotel according to the present invention.

Referring to Figure 2, the operating method of the cyber shopping mall system in accordance with the present invention first set up the service in the hotel (S10). Then, when the service setup is completed in the hotel (S20).

And pays for the service performed (S30).

As described above, it can be seen that the operating method of the cyber shopping mall system in the hotel according to the present invention consists of three processes.

Here, referring to FIG. 3A and FIG. 3B, the service setting process in the hotel, a process of paying an advertisement doctor request and an advertisement fee, a process of paying a content provision fee to an application service provider (ASP) at a hotel, and a service The service provider provides a process of providing contents (ads + services) to the ASP and a process of providing IP phone service contents serviced to the hotel's IP phone terminal in the ASP.

In the process of requesting the advertising doctor and paying the advertising fee, first, the service provider informs the hotel of the intention to advertise the hotel, and the managers of the hotel determine whether the company is a credible company that matches the dignity of the hotel, and then notify the company. If the ad is allowed to advertise in the hotel selects the appropriate service for their company among the services determined by the hotel and pays the advertising fee (S11). The process of paying the content provision fee, first, of the advertising fee paid by the service provider in the hotel You will pay the ASP to turn some into the IP phone service content that is appropriate for the IP phone handset for the shorter IP phone terminal. Here, the ASP may be operated in the case of a large hotel itself, and the ASPs may take charge of IP phone and server management and receive charges, as key phone companies currently install and manage telephone networks in the hotel (S12).

In addition, the process of providing the content is a process of first delivering a service and advertisement content to be put into the various services set in the hotel to the ASP (S13).

Finally, the process of providing the content to the hotel side, by processing the content delivered from the service provider to create an IP phone service content suitable for the shortcut key IP phone of the hotel and deliver it to the main directory service server of the hotel It is a process (S14).

When such a service setup (S10) is completed, the process proceeds to the process (S20) for performing the service, which will be described with reference to FIG.

The service process includes first selecting a language desired by the guest (S210), and a telephone service process (S220), a data service process (S240), and a hotkey service which may be selected according to the needs of the guest when the desired language is selected. The process (S215) and the security & safety service process (S270).

The process of selecting the language (S210) will be described with reference to FIG. 5. First, a guest's desired language is selected (S211).

In operation S212, it is determined whether the selected language is a language that can be provided in the memory area of the short-term IP phone terminal.

Subsequently, when the determination result (S212), the selected language is a language that can be provided in the memory area of the shortcut IP phone terminal, the service selection icon of the next process is displayed in the selected language (S213). The determination result (S212), the selected If the language is not a language that can be provided in the memory area of the shortcut IP phone terminal, after upgrading the desired language through data communication with the main directory service server (214), the process proceeds to step S213.

As described above, since the shortcut IP phone terminal has a limited memory, it is preferable to store a language other than a popular language as a language of each country in a directory service database of a main directory service server of a hotel.

In other words, guests can select their language immediately before the service starts to receive advertisements and directory services described in their native language.

6A and 6B, first, it is determined whether any one of an extension telephone, a screen, a conference call, and an intercity / international call is selected (S221).

Subsequently, if the long distance / international call is selected (S221), the phone number or the other party's IP is input (S222).

And display the quality (Quality) and price per minute of each service company (S223).

The guest selects the desired service company by referring to the quality and price per minute of the displayed service companies and inputs the card password (S224).

After the authentication service of the input card and attempts to make a telephone connection to the desired party through the service company (S225).

When the telephone connection is established, a telephone call is made with the other party, and when the telephone call ends, the total call volume and price are displayed (S226 ?? S227).

On the other hand, if the guest selects the conference call and enters the telephone number or IP of the conference member and enters the step 223 (S228).

In addition, when the guest selects the screen phone, the camera opens the cap and checks the operation, and enters the step 222 (S229).

Lastly, when the guest selects a telephone in the premises, he / she selects a desired number from a phone number or list, recognizes it in the hotel's main directory service server, connects to the corresponding number, and terminates the service when the call ends (S230 ?? S231).

In this way, various types of telephone service companies are connected by voice gateways, and various types of telephone service companies are an Internet telephone service provider (ITSP) that provides telephone service on VOIP technology, and a telephone connection through subscribers. It refers to a telephone service through a telephone station that provides a service, and hotel branches in each region having a voice gateway and connected to a dedicated line. Referring to FIG. It is determined whether or not it is selected (S241).

Subsequently, when the directory service is selected, the determination result (S241), the guest selects a desired menu (S242).

When the directory service does not have to be connected to the counselor or rather, when the service through the screen is more effective, the user can apply for the wrong service when talking to a foreign language by going through the procedure for receiving the desired service by referring to the directories written in the native language. This is a service that can exclude the desired service exactly. And it is determined whether or not the connection with the counselor (S243).

Subsequently, the determination result (S243), if the connection with the counselor is connected through the voice gateway with a phone number or IP address and the like linked to the telephone icon (S244).

On the other hand, the determination result (S243), if not connected to the counselor to request or receive the desired service (S245). Next, it is determined whether the selected service fee is paid or free (S246).

As a result of the determination (S246), if the service fee is paid, after displaying the service contents and the total price, the card password is input (S247 ?? S248).

On the other hand, if the determination result (S246), the service fee is free, the service is completed.

When the guest selects the external terminal data service, the guest selects a desired menu (S249).

The external terminal data service connects the portable terminal of the guest to the intranet inside the hotel through the hub function of the IP phone terminal and receives the external access IP from the DHCP server. Furthermore, it is a service that connects guests with the internet through proxy server and router and charges the user fee as much as the hours of use. This allows guests to easily access the Internet through an Internet service provider connected to the hotel using the interface built into their terminal, without the need for Modem and other devices. Enter (S250 ?? S251).

Subsequently, an IP is assigned to an external terminal through a DHCP server, and service contents and total price are displayed (S252 ?? S253).

In addition, if the guest selects the UMS service, it is checked whether the mail is transmitted or received (S254).

The UMS service installs a UMS server in the hotel and sends an e-mail through the IP phone terminal installed in the room to the address assigned to each room in consideration of the fact that it is difficult for the guest to send or receive e-mail from the hotel without the external terminal and modem of the guest. It is a service that can receive and charge a fee or receive an integrated message service for free.

Subsequently, the check result (S254), if the guest receives the mail, the guest selects and checks the desired mail (S255).

On the other hand, if the check result (S254), the guest sent the mail, it is determined whether the mail transmission service fee is paid or free (S256).

If the determination result (S256), if the mail transmission service fee is free, completes the mail creation and post-transmission service (S257). On the other hand, if the determination result (S256), if the mail transmission service fee is paid, the service fee per mail is checked. (S258).

After the mail is created, the service contents and the total price are displayed (S259 ?? S260).

Subsequently, after the card password is input, an e-mail is transmitted (S261).

As described above, the data service process is roughly divided into a directory service, an external terminal data service, and a UMS service. Additional features thereof will be described below.

The above directory service requires that most of the services required by the guests of the hotel should be provided near the hotel. For example, pizza delivery service, car rental service, etc. do not know the distance between the hotel and its service provider. Rather than searching through a network, a directory service server exists on the intranet configured in the hotel to provide the necessary information to the guests.

At this time, the directory service server is sufficient to provide a screen of a web page type programmed in a language such as Java on the screen of the shortcut IP phone, and sometimes linked to an external web page to form a form suitable for the screen of the shortcut IP phone. In addition, the directory service server is responsible for the main service flow of the hotkey IP phone, and businesses registered with this directory service have to pay the hotel just as they pay for phonebook registration. .

The external terminal data service is provided by a guest through a DHCP server.

If you want, you can assign a real IP address and charge an hourly fee to access the Internet by connecting or connecting an external terminal such as a notebook or Web PAD to the external terminal port of the shortcut IP phone.

The proxy server acts like a cache, providing quick access to many Internet sites that people access, and with the help of a DHCP / proxy server it connects to the Internet via a router connected to the hotel. , Faxes, missed calls, etc. can be stored in the UMS server and can be checked through the screen of the IP phone installed in the guest room according to the guest's choice.The user can create an email using the IP phone and send it to the outside through the UMS server. It may be. At this time, it is free to collect the fee for the mail transmission.

In addition, if you select the hotkey service process (S215), you can make a phone call with an agent of the company linked to the hotkey, and display the directory service of the company linked to the hotkey on the screen and obtain the desired services while assisting the agent. On the other hand, the security & safety service process is divided into a customer visit service and an emergency service, as shown in Figs. 8A to 8C.

First, guest visit service is divided into service at front desk and service in front of guest room visit.

Referring to FIG. 8A, first, the service at the front desk first calls a guest's guest room by operating a camera toward the guest at the front desk (S271 ?? S273).

The guest who receives the call monitors the caller on the screen of the IP phone installed in the room (S274).

And if you do not want to meet and refuse (S275).

In addition, referring to FIG. 8B, the service in front of the room visit is performed by first the guest or the service staff coming to the door and pressing the bell to activate the camera attached to the door in front of the room. Monitor the person's appearance (S281 ?? S282).

The guest then checks the guest monitored on the screen of the IP phone installed in the room and determines whether the door is open (S283).

Meanwhile, referring to FIG. 8C, an emergency service first generates a signal by pressing or clicking an emergency button of an IP phone installed in a room when an emergency occurs (S291 ?? S292).

Then, the emergency bell rings on the shortcut IP phone at the front desk and the hotel staff answers the call (S293).

The hotel employee who receives the call determines the situation through the operation of the camera mounted in the cabin in which the emergency occurred (S294).

Subsequently, the contents and the situation of the call are recorded in the safety & security server (S295).

Then, the hotel staff is put into the corresponding room to reconfirm the situation and perform emergency measures (S296).

If it is impossible to handle the inside of the hotel, contact the necessary place (S297).

Finally, a process (S30) of paying for the above service will be described with reference to FIG. 9.

First, enter the contact and payment card number for the hotel reservation and stay, read the card with the card reader, and pay for the following service under the assumption that the hotel stay payment and this record are already stored in the billing database.

Each service receives a card password and connects with the inputted card company to be authenticated (S301).

Subsequently, the guest is provided with the service and checks the service details at the checkout and receives the signature (S302).

When the guest signs, initializes the IP phone installed in the corresponding guest room (S303).

Then, the guest pays the card payment according to the card bill after returning home (S304).

When the guest pays the card price, the remaining part except the fee is paid to the service company for the service (S305).

Therefore, the guest can enter the password for the service used during the stay in the hotel by checking the card at the time of check-in, only by inputting the password, and the service provider can be provided with payment verification through contact information and subsequent signature.

As described above, the present invention constitutes an integrated intranet capable of sending a telephone and data at the same time, and provides a telephone and data service through a shortcut IP phone terminal installed in each room to enable a variety of services and counselor connections to guests. .

As described above, the cyber shopping mall system and its operating method according to the present invention have the following effects.

First, visitors can access various information more conveniently by providing various business information, tourist information and various information in their native language through the shortcut IP phone installed in the hotel's guest room.

Second, by including the screen interphone function through the hot key IP phone installed in the guest room, it is possible to determine whether or not to meet the meeting at the time of the visitor's request and to cope more quickly in case of emergency.

Third, when receiving a service through the IP Internet phone by opening the guest's card at the hotel check-in, you can complete all payment by entering only the password of the card.

Claims (19)

A terminal installed in each room of the hotel and simultaneously providing voice and data services capable of interworking with an intranet and an external device; A server for receiving a voice and data transmitted through the terminal and managing an intranet in a hotel; And, And a data providing unit for providing various data for data communication with a terminal installed in each guest room under the control of the server. The method of claim 1, The terminal may include an intranet port connected to an intranet of a hotel, an external terminal port connected to an external terminal according to a guest's request, a camera for detecting a visitor and a room, and an image and various kinds of images detected by the camera. An on-site cyber shopping mall system comprising an IP phone comprising a display unit for displaying a list of services and a key input unit for inputting various keys. The method of claim 1, The data providing unit cyber service system in the hotel, characterized in that the service provider and the content provider. In the method of operating the cyber shop in the hotel which the IP phone terminal is provided in each guest room, Setting up a service; Performing a service according to the set service; And, The method of operating a cyber shop in a hotel, characterized in that the step of paying the price for performing the service. The method of claim 4, wherein The setting of the service Requesting a doctor's request and advertising fee from the service provider for the hotel; When paying the advertising fee paid by the service provider, the hotel pays the content provision fee to the ASP that provides the IP phone content for this, Delivering the corresponding advertisement content to the ASP by the service provider; And processing the advertisement contents delivered from the service provider to provide IP phone service contents suitable for the corresponding kernel. The method of claim 4, wherein Performing the service Choose the appropriate language for the guests; And if the corresponding language is selected, performing a service process selected by a guest from among a telephone service, a data service, a hotkey service, and a secret security service. The method of claim 6, The step of selecting the language Choosing the language the guest wants, Displaying the various service icons if the selected language is provided on the Internet terminal; And if the selected language is not available on the internet terminal, upgrading the corresponding language through external access. The method of claim 6, If guests choose the above phone service, Determining whether it is one of an extension call, a screen phone, a conference call, a long distance / international call, and an extension call; When the guest selects the long distance / international call, inputting the other party's telephone number or the other party's IP; Displaying the quality and price per minute of various service companies; Selecting a company desired by the guest from the various service companies displayed and inputting a card password; Establishing a communication connection of a corresponding service company after authentication of the input card company; When the communication connection with the service company is established, the method of operating a cyber shop in the hotel, characterized in that the step of displaying the call history after the call with the other party. The method of claim 8, When the guest selects the conference call And a step of entering the conference member's telephone number or IP and displaying the quality and the price per minute of the various service companies. The method of claim 8, When the guest selects the screen phone The method of operating a cyber shop in the hotel, characterized in that further comprises the step of opening the camera cap and confirming the operation. The method of claim 8, If the guest selects the above extension telephone Entering the desired telephone number for the guest on the premises; Connecting a telephone to the input premises telephone number; And closing the service after the completion of the call of the connected telephone number. The method of claim 6, When the guest selects the above data service process Determining whether any one of a directory, external terminal data, and a UMS service is selected; If the directory service is selected, selecting a desired menu from a guest and determining whether a guest connection is desired; Connecting with the counselor if the guest wants to connect with a counselor; When the customer is connected to the counselor to request the desired service or to provide the desired service, If the fee of the application or provided service is paid, the service method and the total price is displayed, and the step of entering the card password of the guest, characterized in that the operating method of the cyber mall in the hotel, characterized in that consisting of. The method of claim 12, If a guest selects the external terminal data service, Selecting the menu desired by the guest, Entering the card password of the guest after confirming the service fee of the menu selected by the guest, And assigning an IP to the external terminal selected by the guest, and displaying a service history and a service price. The method of claim 12, When the guest selects the UMS service, Check whether you have sent or received mail, If there is a message received by the guest selects the desired mail and confirms, Determining whether a service fee is charged if the mail is to be transmitted; If the service fee is charged, checking the service fee per mail, and then writing a mail; Inputting a guest card password when the service contents and the total price are displayed; If the service fee is free, the method of operating a cyber shopping mall in the hotel, characterized in that the step of sending after writing the mail. The method of claim 6, If the guest selects the shortcut service You can make a phone call with an agent of a company linked to a hotkey, and the screen displays the company's directory service linked to the hotkey and allows you to receive the desired service with the help of an agent. . The method of claim 6, When guests choose security and safety services Selecting either a guest visit service or an emergency service, Determining whether the visitor is at the front desk when the guest selects the guest visiting service; If the visitor is at the front desk, operating the camera towards the guest and calling the guest's room; And determining whether or not to meet with the visitor who has received the call by referring to the visitor monitored on the screen. The method of claim 16, If the visitor is not at the front desk and is in front of the room where the guest is staying, determining whether a room bell is pressed; If the room bell is pressed, the camera in front of the room door is operated to display the visitor's appearance on the terminal screen in the room, And determining whether the door of the room is opened by referring to the displayed appearance of the visitor. The method of claim 16, Pressing the emergency button on the terminal in the room if the emergency service is selected; Generating an emergency bell through the terminal at the front when the emergency button is input; Determining a situation inside a room by operating a camera attached to the terminal in the room; Recording the judgment situation on a server; The method of operating a cyber shop in a hotel, further comprising the step of contacting the office according to the situation. The method of claim 4, wherein Paying for the service according to the performance of the service For each service selected by the guest, the card password is inputted, and if the card password is entered, authentication is performed by the corresponding card company. When the guest checks out the hotel, check the service details and the payment details and sign them. When the signature is completed, initializing the state of the terminal arranged in each room to the initial screen; The method of operating a cyber shopping mall in a hotel, characterized in that when the guest pays the card fee, the hotel pays the corresponding fee to each service company for the service.