KR20020049939A - System for real business service via internet - Google Patents

Abstract

PURPOSE: A real-time Internet business service system is provided to supply functions and infra necessary for on-line and off-line office environments at inexpensive price using the Internet by constructing an integrated environment for a business computerization and an Internet business, by strengthening the relation between businesses, and by forming markets capable of integrating on-line and off-line on the basis of multi-channel data for consumers' purchasing. CONSTITUTION: A real-time Internet business service system includes a terminal(11), a real-time Internet business server(12), a card payment processing server(13), and a booking processing server(14). The Internet business server(12) is equipped with a terminal connection unit(121), a control unit(122), a card payment connection unit(123) and a booking processing unit(124). The business server(12) provides business applications to users through the terminal(11). The terminal connection unit(121) selectively receives an availability request from the terminal(11) through a network. In addition, the unit(121) provides a relevant service. The card payment connection unit(123) is connected to the card payment processing server(13). The unit(123) transmits booking request information and receives results responded from a booking server. The booking processing unit(124) is connected to a relevant booking server. In addition, the unit(124) transmits booking request information. The control unit(122) controls and manages services provided through the terminal connection unit(121), the card payment connection unit(123) and the booking processing unit(124).

Description

Real-time Internet Business Service System {System for real business service via internet}

The present invention relates to a real-time Internet business service system and a method and a computer-readable recording medium recording a program for realizing the method, in particular, a card payment, customer through the network to a user having a terminal capable of card inquiry A real-time Internet business service system for providing services such as management, supply management, reservation, and the like, and a computer-readable recording medium having recorded thereon a program for realizing the method.

With the change of the times, the spread of consumption is taking place, and accordingly, the purchasing method has been changed to barter and currency use. Furthermore, credit sales appeared, and after the payment of goods, payment was made.

Today, barter, money use, and credit sales as described above are being used in combination. Among them, currency use is the most, barter is the least, and credit sales are gradually increasing.

The following describes credit sales.

Credit sales are in contrast to cash sales. Types include credit sales in general merchandise transactions, and installment sales for consumers at producers and retailers. Trauma sales can be seen mainly in the sale of commodities between retailers and consumers, but also between producers. It is usually paid by the end of the month or holiday (end of year, year end) payments, which are usually processed and do not have interest rates. Installment sales are mostly made from durable consumer goods, with monthly sales the most.

In addition, sales through credit cards also correspond to credit sales, which will be described below.

A credit card is a card issued as a proof for deferring a certain member the collection of goods and services for a certain period of time. Similarly, there are debit cards, department store cards, and the like.

Credit cards are a type of consumer credit. Members who have signed a contract with a card issuer can purchase a product or service at an affiliated retailer, and purchase it without spending cash by presenting a card issued by the issuing company and signing the slip. Since the money is automatically transferred from the member's deposit account to the merchant account after a certain period of sale through the issuing company's bank, the member must make a deposit until the payment is made. Merchants are generally department stores, specialty stores, restaurants, hotels, golf courses, travel agencies, gas stations, etc.

Such use of credit cards is becoming more common, and even in the merchants where users can use the credit cards, not only the above merchants but also variously distributed in supermarkets, restaurants, tea houses, ski resorts, bowling alleys, health clubs, saunas, and the like. Doing.

Credit card merchants have a card checker. Credit card merchants equipped with a card checker checks the customer's card for the customer who wants to pay the card and receives the approval of the details from the card company, and processes the card payment for the payment that the customer has to pay.

For the same reason as described above, the card merchants are essentially equipped with a card inquiry machine, and are processed according to the customer's card payment request. Therefore, the merchants having the card inquiry machine want to be able to use the card inquiry machine usefully. This is true for both card makers and card companies that offer credit card services, so creators want to make and sell more useful card lookups in the hope that they will use their card lookups. Through the services provided to the merchant more useful to induce them to use them.

Therefore, card inquiry machines with more various functions have appeared one after another, and various services have appeared one after another. For example, the card lookup device requires a connection with the network in the card lookup and approval process. In addition, merchants that actually use the card lookup machine is provided with a cash register to process cash payments, etc., so that the two can be combined and used as a single device.

However, such a card lookup machine has a problem that the utilization of the card lookup machine is narrow in its use in the merchant, and limited to simple processing, so that the merchant has a simple use of the card lookup machine. There was a problem that there is a limit to the marketed card lookup machine on the market. In addition, the card company also has a problem that the recruitment of merchants is not easy because the service provided to the merchant is limited. In particular, the Internet is becoming common, and there is a problem in that it cannot provide a specialized service in the case of a card service, compared to other service areas that provide a diversified and specialized service due to the development of technology and changes in the times.

The above problem has occurred equally in not only credit cards but also other similar card services.

In addition, conventionally, the business environment is gradually moving from the offline center to the online center, and online processing is performed in various business fields around the world in real time.

Therefore, despite the necessity of a business environment integrating online and offline, there is no proper network infrastructure for actual service use.

In addition, there is a growing interest in efficient marketing and logistics systems such as customer relationship management (CRM) and supply chain management (SCM), but it is difficult for general stores and companies to utilize them due to high cost. There was this.

The present invention has been made to solve the above problems, real-time Internet through a terminal that provides services such as customer management, supply management, security, information provision through a terminal capable of telephone, Internet, card inquiry, etc. It is an object of the present invention to provide a business service system, a method and a computer readable recording medium having recorded thereon a program for realizing the method.

1 is a configuration diagram of an embodiment of a real-time Internet business service system according to the present invention.

2 is a diagram illustrating an embodiment of a real-time Internet business service method according to the present invention.

3A through 3C are flowcharts of one embodiment of a real-time Internet business service method according to the present invention.

* Explanation of symbols for the main parts of the drawings

11: terminal

12: Real Time Internet Business Server

13: Card Payment Processing Server

14: reservation processing server

121: terminal connection

122: control unit

123: card payment connection

124: reservation processing unit

A system of the present invention for achieving the above object is a real-time Internet business service system, terminal means for performing card inquiry, voice communication and Internet information, etc. according to a user's request; Card payment means for receiving a connection through a network and performing a requested card inquiry and payment process; Reservation processing means for receiving a connection through the network to perform a requested reservation service; And management means for receiving a connection request from the terminal, receiving a processing request from the user, processing the card payment means and the reservation processing means, and providing the result to the terminal means.

In addition, another system of the present invention, in the real-time Internet business service system, receiving the selective use of voice communication, card inquiry and reservation service, etc. from the user terminal through the network to provide the corresponding service and its processing results to the user terminal Terminal processing means for performing; Card processing means for accessing a card payment server through a network in accordance with a card inquiry request from the user terminal through the terminal processing means, delivering card information from the user terminal, and receiving a response from the card payment server; Reservation processing means for receiving a request for use of a reservation service from the user terminal through the terminal processing means, accessing a reservation server, delivering reservation request information from the user terminal, and receiving a response from the reservation server; Storage means for storing and managing information of the user terminal and storing and managing information on voice communication, card inquiry and reservation service, etc., which are processed according to a request from a user using the user terminal; And control management means for controlling and managing service provision through the terminal processing means, the card processing means, the reservation processing means and the storage means.

In addition, the method of the present invention is a real-time Internet business service method applied to a real-time Internet business service system, comprising: a first step in which a server receives a connection from a user terminal through a network and performs authentication; Receiving a service use request from an authenticated terminal and analyzing a service request history from the terminal; A third step of providing a corresponding terminal service based on input data from the terminal if a service request such as voice communication through the terminal, internet, card inquiry, etc. is obtained as a result of the analysis of the second step; A fourth step of providing a corresponding business service based on input data from the terminal if a business service request such as electronic commerce, customer management, supply management, etc. is found as the analysis result of the second step; And a fifth step of providing the corresponding information service on the basis of the input data from the terminal if the information providing request is the analysis result of the second step.

The present invention also provides a real-time Internet business service system having a processor, comprising: a first function of performing authentication by receiving a connection from a user terminal through a network; A second function of receiving a service use request from an authenticated terminal and analyzing a service request history from the terminal; A third function of providing a corresponding terminal service based on input data from the terminal when a service request such as voice communication through the terminal, the Internet, and card inquiry through the terminal is analyzed; A fourth function of providing a corresponding business service based on input data from the terminal if a business service request such as electronic commerce, customer management, supply management, etc. is analyzed as the result of the second function; And a computer-readable recording medium having recorded thereon a program for realizing a fifth function of providing the information service based on the input data from the terminal as a result of the analysis of the second function.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration diagram of an embodiment of a real-time Internet business service system according to the present invention.

In describing the present embodiment, a description will be made based on a computer environment of a small and medium-sized business.

The real-time Internet business service system according to the present invention includes a terminal 11, a real-time Internet business server 12, a card payment processing server 13 and a reservation processing server 14.

The real-time Internet business server 12 includes a terminal connection unit 121, a control unit 122, a card payment connection unit 123, and a reservation processing unit 124.

Here, the terminal 11 is a device in which the functions of a telephone, an internet surfing browser, and a credit card inquiry machine are implemented in combination. The real-time Internet business server 12 is a business such as e-commerce, customer management (CRM), supply management (SCM), security (VPN: Virtual Private Network) to the user through the terminal 11 of the multi-function function It provides applications, information, add-ons, on-line advertisements, etc., to provide content, and users can access cheap networks through business leased lines.

This real-time Internet business service system establishes an integrated environment for corporate computerization and Internet business (e-Biz), attracting small and medium-sized companies, strengthening relations between companies, and multi-channel data on consumer purchase transactions. It will form a market that integrates on- and off-line based on multi-channel data.

The present invention is a new concept of service that provides the essential functions and infrastructure of the on-line and off-line office environment, such as small and medium-sized businesses, at a low cost by using the Internet.

Combining the most familiar communication device, the phone, credit card payment function for credit transaction and Internet terminal and solution (CRM, SCM, commerce homepage provided by Application Service Provider (ASP)) for real-time e-commerce. It can be used together with inexpensive corporate leased lines to provide the necessary offline office environment equipment as well as facilities and services for online business.

The present invention, through the expandability of the terminal to introduce a new commerce process, such as a store-type online ticket booking, and to distribute the revenue to the package buyers to strengthen market entry capabilities, real-time online commerce, corporate and business targeting advertising, inter-company electronics By pioneering various profit structures such as business to business (B2B), we can strengthen our profit base.

The characteristics of the real-time Internet business server 12 of the present invention are as follows.

The terminal connection unit 121 selectively receives a use request for a voice communication, a card inquiry and a reservation service, etc. from the user's terminal 11 through a network, and provides the corresponding service and its processing result to the terminal 11.

The card payment connection unit 123 connects to the card payment processing server 13 through the network in response to a card inquiry request from the terminal 11 through the terminal connection unit 121, and transfers card information from the terminal 11 to the card. The result of the response from the payment processing server 13 is received.

The reservation processing unit 124 receives a request for using a reservation service from the terminal 11 of the user through the terminal connection unit 121, accesses the reservation server, transfers reservation request information from the terminal 11, and responds to the reservation server. Receive the result.

The control unit 122 controls and manages the services made through the terminal connection unit 121, the card payment connection unit 123, and the reservation processing unit 124.

Although not shown in the drawings and the description of the above-described embodiments, the real-time Internet business server 12 includes a storage unit for the user's information, request information from the user, processing result information, and various corresponding information according to the service. Save it.

Looking at the above embodiment, the user terminal 11 is connected to the real-time Internet business server 12 based on the environment that can use the Internet, so that the user can use the service as described above. However, in contrast, the terminal 11 is connected to the real-time Internet business server 12 via a cheap business dedicated line and the real-time Internet business server 12 is connected to the Internet network, the terminal 11 is a real-time Internet business server (12) may be implemented in a manner that encounters the general Internet environment.

In addition, a separate conversion means may be provided between the terminal 11 and the real-time Internet business server 12 so as to perform mediation processing.

2 is a diagram illustrating an embodiment of a real-time Internet business service method according to the present invention.

In the drawing, a real-time Internet business server is described, and a real-time Internet business service through connection with a company, an individual buyer, a VAN, an ISP, and the like is described.

As shown in the figure, B2B, B2C (Business to customer), advertising, reservation service, network (Internet) service, e-commerce (EC), applications, information provision, card inquiry and payment, etc. according to the user's request through the terminal Is done.

The features of the invention are summarized as follows.

-The present invention is a business communication integrated environment, to ensure a strong market penetration.

Voice over Internet Protocol (VoIP) -based Internet phone, and a terminal that combines the functions of an Internet terminal and a credit card inquiry terminal are used.

-Since the present invention provides an inexpensive business application in the form of an application service provider (ASP), it can be a convenient and effective advanced marketing tool.

It provides e-commerce websites and CRM and SCM services.

The present invention provides a payment function and a CRM function using a magnetic card reader.

In addition to offline credit card payment, it provides convenient online ordering / payment.

Provide additional financial services such as bank transfer and settlement agency services.

It supports sales management and mileage function through magnetic customer card for CRM.

-Since the present invention provides a real-time interactive e-commerce service, it is possible to present a profit diversification model and expect sales growth of terminal buyers.

It is possible for a seller to respond in real time using a terminal to a buyer's order / reservation using the web.

Personal Computer (VoIP) -Voice Voice Call Service

It provides a store-type online booking service for transportation, accommodation, movies, performances, and stadiums.

It can play a role as a network system to realize the most effective and convenient B2B commerce.

The present invention can be efficiently used for computerized business work, it is possible to reduce the total cost of ownership (TCO) by computerization.

In-house and overseas branches can be established as a VoIP-based key phone network environment, thereby reducing communication costs.

It can be used as a terminal for information retrieval and information processing in an enterprise.

Based on the characteristics of the present invention as described above, the flow for the real-time Internet business service method according to the present invention is presented through the description of Figures 3a to 3c.

3A through 3C are flowcharts of an embodiment of a real-time Internet business service method according to the present invention.

First, the real-time Internet business server receives a connection from the user terminal (301), and performs the authentication of the access terminal (302).

The real-time Internet business server receives a service request from the terminal (303), and determines whether it is a service request for electronic commerce (304).

As a result of checking whether the service request is for the electronic commerce, if the service request is for the electronic commerce, the service menu is provided accordingly and the electronic commerce is performed according to the request from the user (305).

As a result of confirming that the service request is for the electronic commerce, it is analyzed whether the service management request for the electronic commerce is a request for using the supply management service (306).

As a result of analyzing whether the request of the user is a request for using the supply management service, if the request for supply management service is used, a menu for the corresponding supply management service is provided to the user and the supply management service is provided according to the request from the user (307). .

As a result of analyzing whether the user's request is a supply management service use request, if the request is not a supply management service use request, it is determined whether the request from the user is an Internet connection request (308).

As a result of determining whether the request from the user is an Internet access request, if the Internet access request is requested, an Internet access service through the ISP is provided to allow the user to use the Internet through the terminal (309).

As a result of determining whether the request from the user is an internet access request, if it is not an internet access request, it is checked whether it is a request for providing information (310).

As a result of checking whether the request is an information provision request, if the information provision request is requested, the details of information that can be provided are presented to the user, and the corresponding information is delivered to the terminal according to the user's selection and provided to the user (311).

As a result of checking whether the request is an information provision, it is checked whether the request of the user is a credit card inquiry request (312).

As a result of checking whether the user's request is a credit card inquiry request, if the credit card inquiry request is received, credit card information is input from the terminal (313), the credit card is inquired through the server of VAN (314), and the inquiry is confirmed. Based on the information, the request from the terminal is processed and the result is transmitted (315). That is, the credit card processing process is performed through the existing card inquiry machine. Of course, in addition to credit cards, credit-based cards such as debit cards can be used.

As a result of checking whether the user's request is a credit card inquiry request, if it is not a credit card inquiry request, the real-time Internet business server determines whether the user's request is a financial service use request (316).

As a result of determining whether the financial service use request is corrected, if the financial service use request is correct, the financial service menu that can be provided to the user is presented and the corresponding financial service is provided according to the user's selection (317).

As a result of determining whether it is a financial service use request, if it is not a financial service use request, it is checked whether the user's request is a voice communication use request (318).

As a result of checking whether the voice communication use request is requested, if a voice communication use request is provided, a VoIP-based voice communication service is provided to allow the user to perform voice communication (319).

As a result of checking whether the voice communication use request is requested, if it is not the voice communication use request, the real-time Internet business server analyzes whether the user's request is a customer care (CRM) request (320).

As a result of analyzing whether it is a customer management request, if the customer management request is correct, the customer management service according to the user's request is provided (321).

As a result of analyzing whether the request is a customer management request, if it is not the customer management request, it is determined whether the user request is a registration information management request (322). That is, the real-time Internet business server registers and stores and manages registration information of the connected user terminal and user information using the user terminal, and determines whether a change request is made from the access user. Of course, there may be a case of new registration, registration information deletion, and the like.

As a result of determining whether the user request is a registration information management request, if the registration information management request is correct, the information management service menu of the registered terminal is provided to the user and registration information management is performed according to the user's request (323).

As a result of determining whether the user's request is a registration information management request, if the request is not a registration information management request, the service request error is notified to the terminal because the real-time Internet business server is a service that is provided to the access terminal or a wrong request.

Through the above process, the real-time Internet business server responds to the service request through the access from the user terminal.

In addition, as described above, the service processing request of the access user is analyzed, stored, and used as data for customer management service and supply management service.

3A through 3C provide an example of determining a service that can be provided through a real-time Internet business service method in this manner.

The present invention described above is not limited to the above-described embodiments and the accompanying drawings, and various substitutions, modifications, and changes can be made in the art without departing from the technical spirit of the present invention. It will be clear to those of ordinary knowledge.

The present invention as described above, by establishing an integrated environment for enterprise computerization and Internet business (e-Biz) to attract small and medium-sized companies, strengthen the relationship between companies, and multi-channel for consumers' purchase transactions It is effective to form a market that integrates on-offline based on multi-channel data.

In addition, the present invention, there is an effect that can integrally provide the essential functions and infrastructure of the online and offline office environment at low cost using the Internet.

In addition, the present invention, the Internet terminal and the solution (ASP (CRM, SCM, provided as an Application Service Provider) to implement a credit card payment function and real-time electronic commerce for the credit transaction on the phone which is the most familiar communication device By combining the home page for commerce and using it with a low-cost enterprise line, users can have the facilities and services for the online business together with the necessary offline office environment equipment.

In addition, the present invention, through the expandability of the terminal to introduce a new commerce process, such as a store-type online ticket booking, and to distribute the revenue to the package purchaser to strengthen the market entry capacity, real-time online commerce, corporate and business targeting advertising, By pioneering various profit structures such as business-to-business (B2B), it is possible to strengthen the profit base.

In addition, the present invention, there is an effect that can lead the future logistics and market trends between companies through the establishment of relations between the terminal installation companies, the accumulation / analysis of consumer purchase data.

Claims (10)

In the real-time Internet business service system, Terminal means for performing card inquiry, voice communication and internet information at the user's request; Card payment means for receiving a connection through a network and performing a requested card inquiry and payment process; Reservation processing means for receiving a connection through the network to perform a requested reservation service; And Management means for receiving a processing request transmitted from the user by receiving a connection from the terminal, processing the card payment means and the reservation processing means, and providing the result to the terminal means; Real-time Internet business service system comprising a. The method of claim 1, The management means, A real-time Internet business service system, characterized in that the voice communication, the Internet, card inquiry, electronic commerce, customer management, supply management, information provision, etc., selectively received from the terminal means and processed through the network. In the real-time Internet business service system, Terminal processing means for receiving a selective use of voice communication, card inquiry and reservation service from a user terminal through a network, and providing the corresponding service and its processing result to the user terminal; Card processing means for accessing a card payment server through a network in accordance with a card inquiry request from the user terminal through the terminal processing means, delivering card information from the user terminal, and receiving a response from the card payment server; Reservation processing means for receiving a request for use of a reservation service from the user terminal through the terminal processing means, accessing a reservation server, delivering reservation request information from the user terminal, and receiving a response from the reservation server; Storage means for storing and managing information of the user terminal and storing and managing information on voice communication, card inquiry and reservation service, etc., which are processed according to a request from a user using the user terminal; And Control management means for controlling and managing service provision through the terminal processing means, the card processing means, the reservation processing means and the storage means Real-time Internet business service system comprising a. The method of claim 3, wherein Network connection means for performing connection with the Internet network in response to a request for providing Internet information from the user terminal through the terminal processing means Real-time Internet business service system further comprising. The method of claim 3, wherein The terminal processing means, Real-time Internet business service system, characterized in that to provide a customer relationship management (CRM) service to the user by analyzing, storing, and managing customer information processed through the user terminal. The method according to any one of claims 3 to 5, The terminal processing means, Real-time Internet business service system, characterized in that to provide a supply chain management (SCM) service for the goods used at the request of the user using the user terminal. The method of claim 6, The user terminal, And a terminal capable of transmitting / receiving data for performing card inquiry, voice communication, and internet information provided at the request of the user in connection with the terminal processing means. In the real-time Internet business service method applied to the real-time Internet business service system, A first step in which the server receives a connection from the user terminal through a network and performs authentication; Receiving a service use request from an authenticated terminal and analyzing a service request history from the terminal; A third step of providing a corresponding terminal service based on input data from the terminal if a service request such as voice communication through the terminal, internet, card inquiry, etc. is obtained as a result of the analysis of the second step; A fourth step of providing a corresponding business service based on input data from the terminal if a business service request such as electronic commerce, customer management, supply management, etc. is found as the analysis result of the second step; And A fifth step of providing the corresponding information service on the basis of the input data from the terminal if the information providing request is the analysis result of the second step; Real-time Internet business service method comprising a. The method of claim 8, A sixth step of checking the service history provided to the terminal and storing and managing it as processing information of the terminal; Real-time Internet business service method further comprising. In a real-time Internet business service system having a processor, A first function of performing authentication by receiving a connection from a user terminal through a network; A second function of receiving a service use request from an authenticated terminal and analyzing a service request history from the terminal; A third function of providing a corresponding terminal service based on input data from the terminal when a service request such as voice communication through the terminal, internet, card inquiry, etc. is analyzed as the result of the second function; A fourth function of providing a corresponding business service based on input data from the terminal if a business service request such as electronic commerce, customer management, supply management, etc. is analyzed as the result of the second function; And A fifth function of providing a corresponding information service based on input data from the terminal if the information is a request for providing information as a result of the analysis of the second function; A computer-readable recording medium having recorded thereon a program for realizing this.