KR20020042106A - Ars web hosting service system with modular constitution using the manner of voice web and operation method thereof - Google Patents

Abstract

PURPOSE: An ARS(Automatic Response System) web hosting system using a module structure and a voice web mode and an operation method are provided to share a system with different kinds of services and to enhance the use of the entire equipments in case of operating an ARS system with various contents and service contents. CONSTITUTION: The system includes an ARS common system(100) having a VEB(Voice wEB) server(130) capable of accessing to a voice homepage through a common exclusive line and an ARS hardware, a VEB database server(200) connecting through a TCP/IP(Transmission Control Protocol/Internet Protocol) network by the ARS common system and a VEB builder(300) connecting to an FTP(File Transfer Protocol) network in order to store a voice file in the VEB database server and making the voice homepage necessary for the voice information provision such as an ARS service, a call center and a bulletin board on the Internet(50). The ARS hardware(110) is multiply connected by an interface and The ARS common system and the VEB database server executes the web hosting for a member.

Description

ARS WEB HOSTING SERVICE SYSTEM WITH MODULAR CONSTITUTION USING THE MANNER OF VOICE WEB AND OPERATION METHOD THEREOF}

The present invention relates to an ARS web hosting system using a modular structure and a voice web method and a method of operating the same. In particular, the present invention applies a voice web method, and uses hardware for ARS (Audio Response System) in common through the Internet. By providing a web hosting environment, it is used for various voice information providing services such as ARS service / call center / bulletin board / 700 information provision.

In general, the Internet is a technology developed and used for military purposes and transferred to the private sector, as many scientific technologies are, and over 170 countries around the world through TCP / IP, which is the core of the current communication protocol, with the development of rapid information and communication technology. The network of dogs is connected like a spider web.

Also, on the Internet, almost all of the cultural industries, such as information, communication, content, academics, education, business, and exchange, are being realized in the past and are evolving.

Currently, on the Internet, you can experience 3D virtual reality on the Internet, or you can use VSML (Voice Segment Markup Language) or VXML (Voice eXtensible Markup Language), which is a kind of XML (eXtensible Markup Language) and data network. Voice or Voice Web homepages are being created using Voice of Internet Protocol (VoIP), a technology that transmits voice as well as data using standard protocol (IP). At the same time, the Internet is undergoing an evolutionary process of integrating into a linkage system with wired / wireless communication networks as well as a central role as a means of transmitting information. For example, commercialization of the UMS (Unified Messaging System), which integrates a wireless Internet service that can search Internet contents regardless of a place, or a telephone, an e-mail, or a fax, has been made.

Nevertheless, existing technologies using the telephone network include technologies such as '080 Service' or 'ARS Service', which allows you to dial a specific phone number and press the phone's keypad to enter the service code and listen to the information you want. It is just to maintain or improve it.

The ARS service system according to the prior art has individual ARS devices 10 and 30 to provide various types of automatic voice response services, as shown in FIG.

Here, the first ARS device 10 of reference numeral (a) is for providing stock information through the telephone network 3, and the second ARS device 30 of reference numeral (b) is entertainment / entertainment. To provide voice information.

Such ARS devices 10 and 30 are each provided with a dedicated telephone number for each company and a dedicated line 4 and 4 ', and may be implemented by hardware 11 having the same configuration, but separately to provide services to each other. Softwares 21 and 23, respectively.

In particular, the ARS apparatuses 10 and 30 are general information providing services using the wired / wireless telephone 1, which are provided to the telephone network 3 connected by wired and wireless lines 2 and to the operators of the telephone network 3; And leased leased lines 4 and 4 'and ARS hardware 11 connected to the leased lines 4 and 4', respectively.

In addition, the hardware 11 for the ARS includes a memory 20 or a database 22 that stores a plurality of voice parameters so that service contents can be spoken to the wired / wireless telephone 1, and a central computing unit 19 (CPU). A voice that a user can listen to voice parameters of the memory 20 or database 22 with a control unit 17 for controlling operation of the entire system with a digital filter and an A / D converter (not shown). And a speech synthesizer 16 for converting the data into speech.

In addition, the hardware 11 for the ARS includes multiplexers, interrupts, tone decode interfaces, line control 12, tone decoders 13 and interval timers. (14; interval timer) and a direct access device (15), such as a station coupler certified by the standard Federal Communications Commission, by pressing the same keypad with the desired service code during service use. You can get it quickly.

In addition, the ARS devices 10 and 30 are composed of different algorithms, service contents, and scenarios, and are provided with software 21 composed of programs that are individually manufactured according to a service aspect to be provided by a company.

Thus, the ARS service system of the prior art becomes a completely different service system by replacing the software 21, 23 with the same ARS device 10, 30.

However, the ARS service system according to the prior art has a disadvantage in that it is difficult to share different types of services and systems due to different scenarios and programs depending on service contents.

For example, the A service system by the first ARS device 10 as mentioned above has 1000 leased lines for the purpose of securities service, and the B service system by the second ARS device 20 is entertainment. If you have 1000 leased lines for the purpose of entertainment information service, in case of A service system, more than 1000 concurrent users are busy during the opening and closing time of securities, and the line of B service system is replaced by Difficult to use This is because the B service system does not have a program to service the A service system. In view of this, when the dedicated line of the B service system is transferred to the A service system in hardware, it is not only technically difficult but expensive, and the A service system is overloaded.

Similarly, even when a TV or radio commercial appears, even if there is a shortage of leased lines due to the congestion of entertainment / entertainment information services of the B service system, the leased line of the A service system is temporarily unavailable.

In addition, the conventional ARS service system calculates the fee for use mostly based on the number of lines, so that the system is constructed in consideration of the maximum number of lines expected in a specific time period, and of course, it bears relatively high maintenance costs. There is an uneconomical disadvantage, with a huge initial investment.

In addition, if the conventional ARS service system additionally wants a dedicated line, despite the tyranny of hardware vendors, a lot of additional costs must be paid, and it is virtually impossible to link with a voice homepage.

In addition, since the system is very inexpensive from the standpoint of a company, a voice homepage system similar to the ARS service is separately constructed, or a device such as an expensive voice board is separately installed in an ARS system to maintain a voice web site. .

In addition, the conventional ARS service system, along with the above-described cost problem, requires a separate ARS professional programmer or a maintenance contract each time maintenance occurs, so the service contents change is very rigid. It is not possible to update the latest information fast. This is because the company has to invest additional costs incurred in changing service contents.

Accordingly, an object of the present invention is to provide a technology capable of sharing various systems among different types of services and increasing the utilization rate of the entire facility when operating the ARS system with various contents or service contents.

In addition, another object of the present invention is to provide an ARS hosting service using a voice web system and a modular structure that can directly create a personalized ARS service for each individual through the voice web system.

In addition, another object of the present invention is to provide a variety of algorithms, service structure, and voice parameters for the ARS service to members who have subscribed to the voice web service in advance, voice web hosting business, call center, bulletin board, individuals using the same It is to provide a method of operating an ARS web hosting system using a voice web method and a modular structure that can provide secretarial services and enable members to use the ARS service system very economically and stably.

1 (a) and (b) are block diagrams for explaining the configuration of an ARS service system according to the prior art;

2 is a block diagram illustrating the configuration of an ARS web hosting system using a modular structure and a voice web method of the present invention;

3 is a flowchart illustrating a method of operating an ARS web hosting system using the modular structure and voice web method of the present invention;

4 is a flowchart illustrating a method of operating the VEB server shown in FIG. 3;

5 is a block diagram illustrating a method of operating an ARS web hosting system according to the present invention.

<Description of the symbols for the main parts of the drawings>

40: common leased line 50: Internet

100: ARS common system 110: hardware for ARS

130: VEB server 200: VEB database server

300: VEB Builder 400: Internet Data Center

SUMMARY OF THE INVENTION An object of the present invention as described above is in an ARS web hosting system using a voice web method and a modular structure having hardware for ARS providing automatic voice response information, wherein a voice homepage is accessed through a common dedicated line and the ARS hardware. An ARS common system having a VEB server capable of doing so, a VEB database server connected to a TCP / IP network by the ARS common system, an FTP network to store voice files in the VEB database server, and an ARS service / call center / VEB builder that can create a voice homepage for providing voice information, such as / bulletin board on the Internet, wherein the hardware for the ARS is connected by a plurality of interfaces, the ARS common system and the VEB database server is a web hosting method Module characterized by being webhosted to a member The ARS is achieved by using a web hosting system architecture and Web-based voice.

Hereinafter, with reference to the accompanying drawings will be described in detail a preferred embodiment of the present invention.

2 is a block diagram illustrating the configuration of an ARS web hosting system using the modular structure and voice web method of the present invention, and FIG. 3 is an ARS web hosting method using the modular structure and voice web method of the present invention. This is a flow chart for explaining how to operate the system. 4 is a flowchart illustrating a method of operating the VEB server shown in FIG. 3, and FIG. 5 is a block diagram illustrating a method of operating the ARS web hosting system according to the present invention.

As shown in FIG. 2, the present invention is installed in a stable and secure space such as an Internet data center (IDC), and has a dedicated telephone number for each company / person, a common dedicated line 40, and a plurality of ARS hardware 110. ARS common system 100 having a 'Voice wEB server 130' (hereinafter referred to as a VEB server) capable of accessing a voice home page through the network, and connected to the TCP / IP network by the ARS common system 100 VEB database server 200 and VEB builder 300 (Voice wEB Builder).

First, the VEB builder 300 is a program that allows a user to create a voice homepage by providing a web screen to a user. The content corresponding to the voice homepage menu having a tree structure is a VSML / VXML file suitable for voice browsing. Create and store in the aforementioned VEB database server 200.

This VEB builder 300 provides a VSML / VXML language specific editor on the Internet 50 applying XML technology. Here, the VSML / VXML language-specific editor uses voice files in a manner similar to a typical HTML / JAVA / ActiveX document authoring program (product names 'NamoEditor', 'Ultraedit', 'Allaire HomeSite', 'Adobe Pagemill', etc.). This program edits / produces the voice recognition engine to recognize it.

In addition, the VEB builder 300 plays a role of a clipping engine that retrieves the content of an arbitrary web screen using a search word and then imports it as an input form of a VSML / VXML file. That is, the VEB builder 300 searches for a corresponding web screen using a search word, cuts out unnecessary content such as a picture file, a banner advertisement, and the like, which can be input into a VSML / VXML file (mainly Has the additional function of extracting only text).

Accordingly, the ARS operating personnel or individuals 52 of the companies 51 using the present invention access the VEB builder 300 through the Internet 50 and the ARS web hosting homepage 301 or website, and then the VEB builder. A voice homepage (VSML file or VXML file) necessary for providing voice information such as an ARS service / call center / bulletin board is prepared using a web screen provided at 300 and an editor dedicated for the VSML / VXML language. The voice homepages thus prepared are uploaded to their own account set in the VEB database server 200 using an FTP (File Transfer Protocol) network.

The VEB database server 200 stores the code information of the voice homepages in the service database 230, and stores the web hosting member or member company 231 information, the voice parameter 232, and the relationship setting 233 information. Manage. The VEB database server 200 performs data management functions such as a general database manager program name 'SQL 2000'.

In addition, the VEB server 130 basically transmits the contents of the voice homepage to a user by a program implemented in a server-side scripting language PHP (HypertextPreprocessor) or ASP (Active Server Pages). In addition, the VEB server 130 detects an input signal of a specific frequency type corresponding to the number key when the user presses the number key on the keypad of his or her phone to enter a service code, and corresponds to the input signal. The contents of the voice homepage or the linked VSML / VXML file are called and executed by the VEB database server 200. Execution mainly listens to the corresponding VSML / VXML file, and when the service code is interrupted at any time, it listens to the new VSML / VXML file.

In addition, the VEB server 130 is provided with a voice recognition engine, by using the service code input using the keypad, and recognizes the user's voice and processes it as an input signal. In this way, the VEB server 130 can provide a keypad input and a voice input, thereby providing convenience to the user.

The VEB server 130 may additionally use expensive hardware voice recognition equipment such as a separate voice board (not shown).

The common dedicated line 40 of the ARS common system 100 having such a VEB server 130 can be used in different services.

In addition, the ARS common system 100 of the present invention includes a plurality of modular ARS hardware 110 that can be extended according to the number of web hosting members, the software 120 for operating the ARS hardware 110 It basically has Here, the ARS hardware 110 is modularized with an interface (not shown) for connecting a plurality of hardware having the same configuration in parallel, and is similar to that of a general ARS hardware, and thus its detailed description is omitted. do.

Since the ARS common system 100 needs to expand the common dedicated line 40 and the modular ARS hardware 110 as necessary, the ARS common system 100 has high system expandability. Therefore, even if the ARS common system 100 of the present invention exceeds the contracted maximum number of leased lines, only a small amount of line charges are paid and there is almost no call waiting state. In other words, there is no shortage of the leased line due to the congestion of the phone when A to C service or personal voice bulletin board is in progress.

In addition, since the present invention stores only the data related to the voice homepage in the VEB database server 200, and the VEB server retrieves the stored data and listens to the user's telephone, it creates a separate program for each service. This eliminates the need for cost savings and flexible program management.

In the following, an operation method of the ARS web hosting system using the modular structure and voice web method of the present invention as described above will be described.

As shown in Figure 3, companies or individuals who want a variety of services to connect to the VEB builder site by initiating the usual registration process as a member in the ARS web hosting website of the present invention (S10). At this time, the members enter their account ID and password to access the ARS host (S20). Thereafter, voice files / text contents necessary for the voice information service desired by the user are produced using the VEB builder program (VSML / VXML language-only editor) on the web screen (S30). At this time, the voice homepage production step (S30) provides a means for configuring the automatic voice homepage of the general script wizard method. That is, in the automatic voice homepage constructing means, the layout is automatically determined by the user selecting the type, personality, and taste of the site map. Subsequently, the automatic voice homepage constructing means provides the user with a page branching screen that can be created by an optional input method, thereby producing a site map, a greeting, a signal flow, a company introduction, and a service content introduction.

Therefore, in the voice homepage production step 30, the structure and contents of the voice homepage may be automatically created even if only a voice file corresponding to a specific guide phrase and a signal flow is input.

The user uploads the produced voice homepage to the VEB database server through the FTP program, and the uploaded voice homepage is stored in the service database (S40). Thereafter, the VEB server starts the voice information providing service for the account when the access signal of the member's company / individual phone number is detected based on the contents of the service database (S50).

As shown in Figure 4, when the user makes a call to the ARS service, the VEB server determines that the access number of the service by the access signal of the dedicated phone number (S51), the account corresponding to the determined access number Check and output the greeting of the service database (S52). Thereafter, the service code or voice input using the number key of the user, that is, the keypad is sensed (S53), and the corresponding service database is searched (S54). At this time, the VEB server transmits a search signal to the VEB database server through TCP / IP, and the VEB database server finds a voice file which is a voice parameter corresponding to the search signal from the service database and transmits it to the VEB server. The voice file thus transmitted is output through the ARS hardware and the telephone network (S55), and delivered to the user's ear. At this time, the VEB server waits for the next number key or voice input (S56), and continuously or discontinuously outputs the voice file of the submenu according to whether the input is performed (S57).

As shown in FIG. 5, the ARS web hosting system and its operating method using the modular structure and voice web method of the present invention are modularized hardware 110, 130, 230 in a building such as an Internet data center 400. After it is built with software and software, it is used for web hosting business.

The present invention provides a total voice internet service such as voice homepage, company / personal ARS construction, line rental business and voice homepage production service, and can additionally operate equipment rental, technology transfer and content business.

As described above, the ARS web hosting system using the modular structure and the voice web method of the present invention has a merit that there is almost no call waiting or disabling when using the ARS service by using the ARS common system and the common dedicated line.

In addition, the ARS web hosting system using the modular structure and voice web method of the present invention can easily create content for the ARS service directly on the web, so that it is very easy to change and edit the contents of the service, and the ARS information can be upgraded quickly. There are advantages to it.

In addition, the ARS web hosting system using the modular structure and voice web method of the present invention provides a variety of voice information providing services at low cost by providing web hosting with expensive hardware and software in a space such as an Internet data center. It is possible to build, in particular, stable and economical ARS service construction and operation is possible, and has the advantage of ensuring excellent complementary and scalable.

Furthermore, the ARS web hosting system and operating method using the modular structure and voice web method of the present invention not only press a service code on the keypad, but also provide a high quality service at low and economical cost through voice recognition. It is a revolutionary invention that can provide, to secure the reliability and quality of the voice information service, and additionally to expand the wide range of business.

Meanwhile, the present invention is not limited to the above-described embodiments, but various modifications are possible by those skilled in the art within the technical spirit and scope of the present invention described in the claims below.

Claims (8)

In the ARS web hosting system using a modular web and voice web system provided with ARS hardware 110 for providing automatic voice response information, An ARS common system 100 having a common leased line 40 and a VEB server 130 capable of accessing a voice homepage through the ARS hardware 110; VEB database server 200 connected to the TCP / IP network by the ARS common system 100, The VEB builder 300 is connected to an FTP network to store voice files in the VEB database server 200 and can produce a voice homepage on the Internet 50 for providing voice information such as an ARS service / call center / bulletin board. Including, The ARS hardware 110 is connected in plurality by an interface, The ARS common system (100) and the VEB database server (200) is ARS web hosting system using a modular structure and a voice web method, characterized in that the web hosting method to the member. The method of claim 1, The VEB server 130 detects an input signal of a specific frequency type corresponding to the number key when the user presses a number key on a keypad of his / her phone to input a service code, and voices corresponding to the input signal. ARS web hosting system using a modular structure and voice web method characterized in that the VEB database server 200 calls the VSML / VXML file linked to the contents of the home page. The method of claim 1, The VEB server 130 has a speech recognition engine for recognizing a user's voice and processing the input signal into an ARS web hosting system. The method of claim 1, The VEB database server 200 stores and manages code information of the voice homepages, web hosting member companies 231, voice parameters 232, and relationship setting 233. ARS web hosting system. The method of claim 1, The VEB builder 300 provides a web screen to a user, and creates a VSML / VXML file having a form suitable for voice browsing by converting a content corresponding to a voice homepage menu having a tree structure into the VEB database server 200. ARS web hosting system using a modular structure and a voice web method characterized by providing a VSML / VXML language-only editor on the Internet (50) applying XML technology to produce a voice home page. A method of operating an ARS web hosting system using a modular structure and a voice web method, Connecting to the VEB builder site by web hosting the ARS common system and the VEB database server having the modular structure to the user (S10); Step in which the user enters his account ID and password to access the ARS host as a member (S20), Using the VEB builder program provided by the ARS host, creating a voice homepage suitable for a voice information service desired by the user on the Internet (S30); Storing the produced voice homepage in a service database of a VEB database server (S40); And a step (S50) of providing the voice information providing service suitable for the account when the access signal of the member's company / individual phone number is detected based on the contents of the service database. Operation method of ARS web hosting system using voice web method. The method of claim 6, In the voice homepage production step (S30), as in the general script wizard method, even if only the specific voice files and phrases input the structure and content of the voice homepage, characterized in that the modular web structure is automatically created Operation method of ARS web hosting system using. The method of claim 6, Providing the voice information providing service (S50) Outputting a greeting of a service database by determining that the service number is the access number of the dedicated telephone number (S51, S52); Detecting a service code or a voice input using a user's number key, that is, a keypad, and searching for a corresponding service database (S53 and S54); Transmitting the voice file retrieved in the search step to the VEB server and outputting the same through the ARS hardware and the telephone network (S55); And a step (S56, S57) of outputting a voice file of the sub-menu by determining that the next number key and the voice input are in a standby state, and operating the ARS web hosting system using the voice web method.