KR20010112995A - An automatic telephone response system having a function of automatic advising operation - Google Patents

An automatic telephone response system having a function of automatic advising operation Download PDF

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Publication number
KR20010112995A
KR20010112995A KR1020000033056A KR20000033056A KR20010112995A KR 20010112995 A KR20010112995 A KR 20010112995A KR 1020000033056 A KR1020000033056 A KR 1020000033056A KR 20000033056 A KR20000033056 A KR 20000033056A KR 20010112995 A KR20010112995 A KR 20010112995A
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South Korea
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voice
automatic
telephone
unit
processing unit
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KR1020000033056A
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Korean (ko)
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구광욱
이민호
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구광욱
이민호
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Priority to KR1020000033056A priority Critical patent/KR20010112995A/en
Publication of KR20010112995A publication Critical patent/KR20010112995A/en

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931Directory assistance systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872Non-interactive information services
    • H04M3/4878Advertisement messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/36Memories
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A therapeutic agent for erection failure and gynecoid incompetence, which is free from the problems involved in oral administration and direct injection, is safe, and exhibits excellent effect. A therapeutic agent for erection failure and gynecoid incompetence for intranasal administration, percutaneous administration, or mucosal administration, such as oral mucosal administration or penis mucosal administration, characterized by containing as the active ingredient at least one compound having cyclic GMP phosphodiesterase inhibitory activity or salt thereof.

Description

자동음성안내 교환기능을 가진 전화기 자동응답시스템{An automatic telephone response system having a function of automatic advising operation}An automatic telephone response system having a function of automatic advising operation

본 발명은 자동음성안내, 전화 자동교환 기능을 가진 소형 자동응답시스템에관한 것으로서, 더욱 상세히는 반도체 음성 메모리칩을 사용하여 깨끗한 음질로서 회사안내, 홍보, 자동교환기능, 내부, 외부에서 원격지 녹음 및 청취가 가능한 자동응답시스템을 제공코자 하는 것이다.The present invention relates to a small automatic answering system having automatic voice guidance and automatic telephone exchange function, and more specifically, using a semiconductor voice memory chip, company guidance, promotion, automatic exchange function, remote recording from inside and outside, It is to provide an automatic answering system that can be listened to.

정보화 시대에 발맞추어 각 업체에서는 효율적인 업체 홍보 시스템의 필요성은 인식하고 있으나, PC통신이나 인터넷을 통한 소개는 사용 층이 제한되어 있고, 기존 ARS는 막대한 투자비용과 운영기술 때문에 엄두도 못 내는 업체가 상당히 많은 실정이다.In line with the information age, each company recognizes the necessity of an efficient company promotion system, but the introduction through PC communication or the Internet has a limited use layer, and the existing ARS is unsatisfactory because of the huge investment cost and operation technology. There is quite a lot.

한편, 기존에 사용되고 있는 자동응답시스템은 자동안내시스템, 자동교환시스템의 2가지 장비가 결합되어 하나의 자동응답시스템이 된다.On the other hand, the existing auto-response system is a combination of the two equipment of the automatic guide system, automatic exchange system becomes a single automatic response system.

또한 안내멘트, 회사 홍보용 광고 등 음성멘트를 수정하거나 새로이 추가를 하려면 전문가의 도움이 필요하고 번거로운 과정을 거처야 한다.In addition, if you want to edit or add new voice announcements, such as announcements, company promotional advertising, requires expert help and go through a cumbersome process.

그리고 기존의 자동응답시스템은 제품의 부피가 너무 크고 필요 없는 기능으로 인하여 상당히 고가로 유통되고 있는 실정이며, 통화내역 정보, 통화중 내용의 정보가 제공이 되지 아니하는 문제점을 안고 있었던 것이다.In addition, the existing automatic answering system is being distributed at a considerably high price due to the bulky and unnecessary functions of the product, and the call history information and the contents of the call were not provided.

이에 본 발명에서는 상기한 바와 같은 기존의 자동응답시스템이 안고 있는 제반 문제점을 일소할 수 있는 자동응답시스템을 제공코자 하는 것으로서, 특히 본 발명은 초소형(가로 15Cm 세로 10Cm 높이 5Cm), 초저가로 구성되어 일반 중소기업등에서 부담없이 구입, 사용할 수 있으며,Therefore, the present invention is to provide an automatic response system that can eliminate all the problems of the existing automatic response system as described above, in particular the present invention is composed of a very small (15Cm vertical 10Cm height 5Cm), ultra-low cost Feel free to purchase and use in general SMEs,

자동안내시스템과 자동교환시스템 기능이 동시에 제공되며,Automatic guidance system and automatic exchange system function are provided at the same time,

시간, 장소에 관계없이 자체에서나 원격지에서 안내멘트 등 음성멘트를 수정, 녹음을 할 수 있으며,Regardless of time and place, you can edit and record voice announcements, such as announcements, on your own or remote locations.

통화내역, 통화중내용기록 등 다양한 부가적인 서비스도 동시에 제공할 수 있는 자동응답시스템을 제공코자 하는 것으로서,To provide an automatic answering system that can simultaneously provide a variety of additional services, such as call history, call record content,

사용자가 별도의 장비 없이 전화기를 관리할 수 있고 회사의 홍보하고자 할 내용이 변경되어도 쉽게 이에 대응을 할 수 있으며, 소비자가 1대의 본 장치를 사용함으로써 3대의 전화기를 사용하는 효과를 볼 수 있는 자동응답시스템을 제공함에 본 발명의 기술적 과제를 두고 본 발명을 완성한 것이다.The user can manage the phone without any additional equipment, and can easily respond to changes in the company's contents to be promoted, and the user can use the three phones by using one device. The present invention has been completed in view of the technical problem of the present invention in providing a response system.

도 1은 본 발명의 구성을 보인 블럭도1 is a block diagram showing the configuration of the present invention

■ 도면의 주요부분에 사용된 부호의 설명 ■■ Explanation of symbols used in main part of drawing ■

A:자동응답시스템 1:전화번호처리부A: answering machine 1: telephone number processing unit

2:주제어부 3:음성저장부2: main control unit 3: audio storage unit

4:음성처리부 5:자동교환부4: Voice processing unit 5: Automatic exchange unit

6:링발생부 7:음성입력부6: ring generator 7: voice input unit

8,9,10,11:전화기1,2,3,48,9,10,11: Phones 1,2,3,4

본 발명에서 제공하는 자동응답시스템(A)은 상기한 기술적 과제를 달성하기 위하여 사전 입력된 메모리실행을 판별하는 전화번호처리부(1)와, 상기 전화번호처리부(1)에서 판별된 신호에 따라 후속제어를 행하게 되는 주제어부(2), 사전 특정의 음성메세지를 입력할 수 있는 음성저장부(3), 상기 음성저장부(3)에 저장된 음성메세지를 처리하는 음성처리부(4), 외부에서 걸려온 전화를 원하는 선택 수신자의 전화기로 자동연결하는 자동교환부(5), 선택된 수신자의 전화기에 전화 벨소리를 출력토록 하는 링발생부(6), 그리고 안내 메세시 등을 음성입력할 수 있는 음성입력부(7), 수개의 전화기1(8), 전화기2(9), 전화기3(10), 전화기4(11) 등으로 구성된다.The automatic answering system (A) provided by the present invention comprises a telephone number processing unit (1) for determining a pre-input memory execution and a signal determined by the telephone number processing unit (1) to achieve the above technical problem. Main control unit 2 to be controlled, a voice storage unit 3 for inputting a predetermined voice message, a voice processing unit 4 for processing voice messages stored in the voice storage unit 3, and received from outside An automatic switching unit 5 for automatically connecting to a telephone of a desired receiver of a desired call, a ring generator 6 for outputting a telephone ring tone to a telephone of a selected receiver, and a voice input unit capable of voice inputting a guide message or the like ( 7), several telephones 1 (8), telephones 2 (9), telephones 3 (10), telephones 4 (11), and the like.

상기와 같이 구성되는 본 발명의 자동응답시스템(A)은 외부에서 전화가 걸려오면 주제어부(2)에서 먼저 전화를 받고, 음성저장부(3)에서 사전에 메모리된 안내음성이 음성처리부(4)를 거처 전화기로 음성이 출력된다.The automatic answering system (A) of the present invention configured as described above receives a call first from the main control unit 2 when a call is received from the outside, and the voice guide unit previously stored in the voice storage unit 3 is stored in the voice processing unit 4. The voice is output to the telephone through the).

상기 음성 멘트에 따라서 전화를 건 사람이 약속된 번호를 누르면 전화번호처리부(1)에서 판별을 하여 이에 맞는 후속제어는 주제어부(2)에서 이루어지게되며, 회사홍보사항 및 다른 음성 안내를 청취를 하고자 하면 음성저장부(3)에서 메모리된 안내음성이 음성처리부(4)를 거처 전화기로 음성이 출력되고, 약속된 전화기로 교환을 원하면 대기음이 송출된 후 링발생부(6)에서 약속된 전화기로 전화가 왔음을 알리는 벨소리를 약속된 전화기로 보낸 후 수신자가 전화를 받으면 자동으로 연결하고 몇 번의 벨소리에도 전화를 받지 아니하면 다른 전화로 다시 연결한다.When the caller presses the promised number according to the voice message, the telephone number processing unit 1 discriminates and the subsequent control is performed by the main control unit 2, and the company public information and other voice guidance are listened to. To do this, the voice guided by the voice storage unit 3 is output through the voice processing unit 4, and the voice is output to the telephone. Sends a ringtone to your phone that announces your call, and automatically connects when the recipient answers the call.

그리고 내부에서 음성멘트를 녹음하려면 전화기의 특정버튼을 누른 후 음성처리부(4)에서 나오는 안내에 따라서 전화수화기로 녹음을 할 수 있고, 또 별도의 마이크를 장치하면 마이크로써 녹음을 할 수 있다.And to record the voicement from the inside, after pressing a specific button of the phone can be recorded by the telephone receiver according to the guidance from the voice processing unit (4), if you install a separate microphone can be recorded with a microphone.

녹음을 마치려면 전화기의 특정버튼을 누르면 음성처리부(4)의 종료 안내가 나오면서 녹음을 마친다.To finish recording, press a specific button on the phone to finish the recording while the exit guidance of the voice processing unit 4 appears.

한편, 원격지에서 음성멘트를 녹음하려면 본 발명이 설치된 장소의 국번으로 전화를 걸고 멘트가 나오는 중 특정버튼을 누르면 음성처리부(4)에서 안내멘트가 나오고 비밀번호를 확인한 후 전화기로서 녹음을 할 수 있다. 녹음을 마치려면 전화기의 특정버튼을 누르면 음성처리부(4)의 종료 안내가 나오면서 녹음을 마친다.On the other hand, if you want to record a voice comment from a remote location, dial the station number of the place where the present invention is installed, press a specific button while the comment is coming out of the voice announcement section 4, the voice can be recorded as a telephone after confirming the password. To finish recording, press a specific button on the phone to finish the recording while the exit guidance of the voice processing unit 4 appears.

이상에서 상세히 살펴 본 바와 같이 본 발명에서 제공하는 자동응답 시스템(A)은 24시간 내내 특정 업체에서 고객들에게 알리고자 하는 내용을 계속적으로 홍보할 수 있으며, 고객들은 시간에 구애받지 않고 알고자 하는 특수정보들을 손쉽게 얻을 수 있고, 영업시간 이후에도 자동 안내됨으로 새로운 차원의 서비스를 제공할 수 있으며, 방송매체를 통한 것과 같은 차원에서 홍보가 될 수 있는 것이다.As described in detail above, the automatic response system (A) provided by the present invention can continuously promote contents to be notified to customers by a specific company 24 hours a day, and customers are not interested in time and want to know special Information can be easily obtained and automatically guided after business hours to provide a new level of service, and can be promoted at the same level as through broadcast media.

그리고 본 발명은 홍보문안이나 알리고자 하는 사항 등을 자체에서 간단하게 전화로 녹음할 수 있어, 필요할 때 즉시 변경하여 전달할 수 있으므로 매우 편리하며, 직접 교환기능이 있어서 별도의 교환원이나 교환기가 필요 없으며, 추후 인터넷폰 기능 내장시 무료로서 전화를 사용할 수 있는 등 그 기대되는 효과가 다대한 것이다.And the present invention can be easily recorded on the phone itself, such as promotional texts or notices, it is very convenient because it can be changed and delivered immediately when necessary, and there is no need for a separate operator or exchanger because there is a direct exchange function In addition, the expected effect is great, such as being able to use the phone for free when the Internet phone function is built in later.

Claims (1)

전화기용 자동응답시스템(A)을 구성함에 있어서;In constructing an automatic answering system (A) for a telephone; 사전 입력된 메모리 실행을 판별하는 전화번호처리부(1)와,A phone number processing unit 1 for determining a pre-input memory execution; 상기 전화번호처리부(1)에서 판별된 신호에 따라 후속제어를 행하게 되는 주제어부(2),Main control unit 2 to perform subsequent control in accordance with the signal determined by the telephone number processing unit 1, 특정의 음성메세지를 입력할 수 있는 음성저장부(3), 상기 음성저장부(3)에 저장된 음성메세지를 처리하는 음성처리부(4),A voice storage unit 3 capable of inputting a specific voice message, a voice processing unit 4 processing a voice message stored in the voice storage unit 3, 외부에서 걸려온 전화를 원하는 선택 수신자의 전화기로 자동연결하는 자동교환부(5),An automatic switching unit (5) which automatically connects an incoming call to an external telephone of a desired recipient; 선택된 수신자의 전화기에 전화 벨소리를 출력토록 하는 링발생부(6),A ring generator 6 for outputting a telephone ring to the telephone of the selected receiver; 그리고 안내 메세시 등을 음성입력할 수 있는 음성입력부(7) 및 수대의 전화기로 구성되는 것을 특징으로 하는 자동응답시스템.And a voice input unit (7) capable of voice input of a guide message and the like and several telephones.
KR1020000033056A 2000-06-15 2000-06-15 An automatic telephone response system having a function of automatic advising operation KR20010112995A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2015105920A1 (en) * 2014-01-08 2015-07-16 Genesys Telecommunications Laboratories, Inc. Generalized phrases in automatic speech recognition systems

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2015105920A1 (en) * 2014-01-08 2015-07-16 Genesys Telecommunications Laboratories, Inc. Generalized phrases in automatic speech recognition systems
US9817813B2 (en) 2014-01-08 2017-11-14 Genesys Telecommunications Laboratories, Inc. Generalized phrases in automatic speech recognition systems
US10824814B2 (en) 2014-01-08 2020-11-03 Genesys Telecommunications Laboratories, Inc. Generalized phrases in automatic speech recognition systems

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