KR20010106649A - An electronic commerce applying system having the function for making compensation for damage in electronic commerce and a method for applying the same - Google Patents

Abstract

The present invention relates to a method for providing a damage compensation service in an electronic commerce, and more specifically, a buyer who makes an electronic commerce through an electronic shopping mall may be caused by a fraudulent transaction or a rejection of an electronic shopping mall that may occur in an electronic commerce. In order to compensate for the damage of e-commerce of various buyers, if a person who wants to purchase a product through e-commerce accesses the homepage of the e-commerce support system and registers to use the service provided by the e-commerce support system, the e-commerce support system It is automatically insured by the damage compensation insurance company affiliated with the buyer, and the buyer is guaranteed compensation for the damage from the damage compensation insurance company or the operator of the e-commerce support system according to the contents of the damage caused by the e-commerce related to the e-commerce. E-commerce support system equipped with an electronic commerce damage compensation service providing function that allows e-commerce with confidence without worrying about damage caused by e-commerce in the e-commerce using the e-commerce mall linked to the e-commerce support system And a support method thereof.

Description

An electronic commerce applying system having the function for making compensation for damage in electronic commerce and a method for applying the same}

The present invention relates to a method for providing a damage compensation service in electronic commerce, and more specifically, a buyer who makes an electronic commerce through an electronic shopping mall may be caused by a fraudulent transaction or a rejection of an electronic shopping mall that may occur in an electronic commerce. In order to compensate for the damage of electronic commerce of various buyers, a person who wants to purchase a product through electronic commerce (hereinafter referred to as a buyer) accesses the homepage of the electronic commerce support system and uses the service provided by the electronic commerce support system. If you register as a member, you will be automatically insured by a damage compensation insurer affiliated with the e-commerce support system. For compensation It is guaranteed to provide the damage compensation service provided by the electronic commerce which allows the buyer to perform the electronic commerce without worrying about the damage caused by the electronic commerce in the electronic commerce using the electronic shopping mall linked to the electronic commerce support system. An electronic commerce support system and its support method.

Electronic commerce refers to the purchase and sale of commerce activities in a virtual space on the Internet (the virtual space on the Internet where electronic commerce takes place is generally called an electronic shopping mall). It is no different from the activity, but the characteristic is that the market where commerce takes place is economic activity by purchasing and selling on the Internet, which is a virtual space, not the real economy. E-Commerce commerce can reduce the cost of goods by reducing logistics costs in purchases and sales, and has the advantage of relatively less time and space restrictions on commerce activities. Is an increasing trend. E-commerce is not a commerce where sellers and buyers actually meet in a specific place, such as a department store or a store, but because the commerce is done in a virtual space called a shopping mall on the Internet, a shopping mall has a different purpose of selling and buying. It should be configured and operated to enable people to achieve commerce smoothly.

Electronic commerce using such an electronic shopping mall on the Internet (hereinafter referred to as all electronic shopping malls on the Internet for electronic commerce) is basically a sale product display that displays a product that a seller wants to sell in an electronic shopping mall, and an electronic shopping mall. Among the displayed products, the buyer selects the product to purchase and applies for the purchase, the buyer pays the price for the product and the product is delivered to the buyer who paid for the product. Is done. At this time, the purchase application confirmation statement including the contents of the product and the price of the product applied for purchase after the product purchase application will be mailed to the buyer by e-mail or in writing. The goods are shipped to the place and delivered to the buyer.

As described above, with the general use of the Internet, the purchase of products by electronic commerce through electronic shopping malls is gradually increasing in cyberspace, and the number of companies operating electronic shopping malls on the Internet is exploding, and electronic shopping malls are increasing. As a result, there are electronic shopping malls that provide buyers with confidence and satisfaction in purchasing, whereas the number of defective electronic shopping malls that reject defective products or exchange or return goods is gradually increasing. The situation is suffering from commerce.

If buyers are damaged while using e-commerce through bad e-shopping, the injured buyers directly contact the e-shopping mall to remedy their own damages, or ask the public agencies such as consumer protection agencies to do so. Although the damage relief was carried out by the method of, however, it takes a considerable amount of time to proceed with the procedure for the relief, and there is a problem that the relief result of the damage compensation does not meet the expectation.

In addition, buyers who want to purchase a product using e-commerce prefer the electronic shopping mall of a relatively well-known company due to the concern about the damage caused by the defective electronic shopping mall, thereby giving an exclusive effect to the electronic shopping mall company. This may result in a drop in the level, resulting in the downfall of relatively low-name electronic shopping mall companies, and consequently narrowing the buyers' choice of electronic shopping malls and reducing the level of service that the buyer receives.

The present invention is to solve the above problems, in order to compensate for the damage caused by the electronic commerce buyers who do the electronic commerce through the electronic shopping mall, who wants to purchase the product through the electronic commerce electronic commerce If you register on the website of the support system and register as a member, you will be automatically insured by the damage compensation insurance company affiliated with the e-commerce support system, and the buyer will be compensated according to the contents of the damage caused by the e-commerce related to the e-commerce. E-Commerce Support System with E-Commerce Damage Compensation Service and its support, which allows buyers to securely do e-commerce without fear of damage to E-Commerce by guaranteeing compensation for damages from operators of commerce support system room It is intended to provide.

1 is a block diagram showing the configuration of an embodiment according to the present invention;

2 is a flowchart illustrating the operation of the embodiment according to the present invention.

3 is a flowchart illustrating a damage compensation process according to the present invention.

4 is a process flow diagram illustrating a process of performing member registration, insurance processing and e-commerce in an embodiment according to the present invention.

Explanation of symbols on the main parts of the drawings

100: e-commerce support system 110: homepage

120: data transmission and reception means 130: member management module

140: member information storage unit 150: insurance processing module

160: damage compensation processing module 170: e-commerce information storage unit

200: Electronic shopping mall operator 300: Compensation insurance company

400: client system 410: Internet connection means

420: web browser 500: internet

An object of the present invention described above in the electronic commerce support system for supporting electronic commerce through an electronic shopping mall on the Internet,

Data transmitting and receiving means (120) capable of transmitting and receiving data information through the Internet (500);

A homepage 110 including at least a member registration unit for registering a purchaser as a member in the electronic commerce support system 100 and an electronic shopping mall link unit to which an electronic shopping mall through which the buyer can make e-commerce is linked;

A member management module 130 for processing the member registration of the buyer and storing and managing the member information of the buyer registered as a member in the member information storage 140;

An insurance subscription processing module 150 for automatically processing insurance subscriptions to affiliated insurance companies using member information of registered buyers;

An e-commerce information storage unit 170 for storing e-commerce information according to the e-commerce of the registered buyer;

E-commerce provided with the damage compensation service providing function according to the electronic commerce, characterized in that it comprises a damage compensation processing module 160 for processing a damage compensation according to the occurrence of damage when receiving the damage according to the e-commerce of the registered buyer This can be achieved by a commerce support system.

The electronic commerce information stored in the electronic commerce information storage unit 170 may include at least electronic shopping mall information, an item purchase time, and an item purchase content.

An object of the present invention described above in the electronic commerce support method for supporting electronic commerce through an electronic shopping mall on the Internet,

A homepage access step of the purchaser accessing the homepage 110 of the electronic commerce support system 100 through the Internet 500 using the client system 400;

A member registration step in which a purchaser accessing the homepage 110 inputs personal information to a member registration unit to register a member;

An insurance subscription processing step of automatically processing insurance subscription to an affiliated insurance company 300 by using member information of a registered buyer;

An electronic commerce step in which a registered buyer moves to an electronic shopping mall linked to the homepage 110, purchases a desired product, and makes an electronic commerce transaction;

An electronic commerce information storing step of storing the electronic commerce information according to the electronic commerce of the registered purchaser in the electronic commerce information storage unit 170;

Achievement by an e-commerce support method equipped with a damage compensation service providing function according to the e-commerce, characterized in that it comprises a damage compensation processing step of processing a compensation for damage caused by receiving the damage according to the e-commerce of the buyer registered as a member This is possible.

The electronic commerce information stored in the electronic commerce storage unit 170 in the electronic commerce information storage step may include at least electronic shopping mall information, a product purchase time, and a product purchase content.

The damage compensation processing step may include a first step of reporting a damage which a buyer who has been damaged according to the electronic commerce to report the damage to the electronic commerce support system 100;

A second step of reviewing damages caused by the received e-commerce transaction by referring to the e-commerce information stored in the e-commerce information storage unit 170;

A third step of examining whether the damage is a fraudulent transaction based on the damage caused by the electronic commerce;

A fourth step of notifying the damage insurance company 300 of the damage content when the damage content is a fraudulent transaction so as to compensate the damage content to the damage insurance company 300;

If the damage is not a fraudulent transaction and refused to return, the fifth step of the operator of the e-commerce support system 100 compensates the buyer for the purchase price and recovers the compensation amount from the e-shop mall operator 200;

If the damage is not a fraudulent transaction or return refusal, the e-commerce support system 100 includes a sixth step of protesting the e-shopping mall operator 200 and notifying the buyer of the result of the proxy protest. It features.

Hereinafter, with reference to the accompanying drawings will be described in detail a preferred embodiment of the present invention.

1 is a block diagram showing the configuration of an embodiment according to the present invention. As shown in FIG. 1, the purchaser connects to the e-commerce support system 100 through the Internet 500 using at least a client system 400 equipped with a web browser 420 and an internet connection means 410. , The electronic commerce support system 100 is connected to the electronic shopping mall operator 200 and the damage compensation insurance company 300 through a network.

The e-commerce support system 100 includes at least the homepage 110, the data transmission / reception means 120, the member management module 130, the member information storage 140, the insurance subscription processing module 150, and the damage compensation processing module 160. ) And the e-commerce information storage unit 170 should be provided.

The data transmission and reception means 120 is used for the electronic commerce support system 100 to transmit and receive the necessary data with the client system 400, the electronic shopping mall operator 200, the compensation insurance company 300 through the Internet network 500 As a means, the data transmission and reception means 120 can be implemented in the present invention by a known technique.

The homepage 110 is a homepage of the electronic commerce support system 100, in which a buyer who wants to perform an electronic commerce through the electronic commerce support system 100 inputs / outputs information necessary for the electronic commerce through the Internet 500 and performs electronic commerce. It's a virtual space on the Internet. The homepage 110 should include at least a member registration unit and an electronic shopping mall link unit. The member registration unit is a place where a purchaser registers a member in order to obtain a membership required to use the electronic commerce support system 100. Member registration through the member registration unit is processed by the member management module 130. The electronic shopping mall link unit displays and links to an electronic shopping mall website operated by the electronic shopping mall company 200. The electronic commerce is achieved by the purchaser moving to the electronic shopping mall website shown in the electronic shopping mall link and purchasing the product. The electronic shopping mall linked to the electronic shopping mall link unit operates the electronic shopping mall through the server system 210 installed in the electronic shopping mall operator 200 to provide the electronic shopping mall by connecting the electronic commerce support system 100 with a network. The electronic shopping mall directly operated by the operator of the electronic commerce support system 100 may be displayed in the electronic shopping mall link unit of the homepage. When the buyer makes an electronic commerce transaction using an electronic shopping mall linked to the electronic shopping mall link unit, the information content according to the electronic commerce is stored in the electronic commerce information storage unit 170 to be described below, and when the buyer processes the damage compensation, the buyer It will be used to examine the accuracy of the damages reported.

The member management module 130 requests information necessary for member registration to the buyer through the member registration unit, and when the buyer completes the registration process by inputting appropriate information, the member management module 130 provides the buyer with an e-commerce support system ( 100) will be allowed. The member management module 130 allows the buyer to perform the member registration process and grants membership to a user by a known method. In the member management module 130, the e-commerce support system to the buyer who has granted membership Member ID information (ID) and password to log in (100) are given. After registering as a member, the buyer uses the member identification information (ID) and password to log in to the e-commerce support system 100 to use the service provided by the e-commerce support system 100. Personal information entered by the buyer during the registration process and information necessary for member management is stored in the member information storage unit 140 is used when necessary.

The insurance subscription processing module 150 automatically processes insurance subscription for buyers who have registered as members through the member registration unit of the homepage 110. When the purchaser registers with the e-commerce support system 100 through the member registration unit, the purchaser transmits the data of the member information to the server system 310 of the compensation insurance company 300 by referring to the member information entered at the time of registration. Compensation insurance company 300 automatically handles the insurance.

The damage compensation processing module 160 is a damage caused by the occurrence of damage in the case where the buyer occurred in the electronic commerce through the electronic shopping mall linked to the electronic shopping mall link of the homepage 110 of the electronic commerce support system 100 Is to handle the compensation.

2 is a flowchart illustrating the operation of the embodiment according to the present invention. As shown in FIG. 2, a purchaser who wants to be insured against the damages caused by an e-commerce transaction first uses the client system 400 equipped with at least an internet connection means 410 and a web browser 420. Through the access to the homepage 110 of the electronic commerce support system 100 through. A buyer who accesses the homepage 110 first registers in the member register of the homepage 110. In the member registration process, the user's personal information is input to the Internet website as in the member registration process, and the login is completed from the homepage in order to qualify the buyer to use the e-commerce support system 100 after completing the membership registration process. Give the buyer the member ID and password needed for the process. The member registration process of the buyer is processed by the member management module 130 of the electronic commerce support system 100, and the member information input by the buyer in the member registration process is stored in the member information storage 140.

When the purchaser completes membership registration, insurance is automatically insured by the insurance company 300 by the insurance processing module 150 of the electronic commerce support system 100. The insurance subscription processing module 150 transmits the member information to the server system 310 of the compensation insurance company 300 using the member information input by the purchaser, and the compensation insurance company 300 transmits the data of the member information. By dealing with the buyer's insurance insured based on the compensation insurance company 300 based on the purchaser will automatically be insured when registering a member in the e-commerce support system (100).

After completing the member registration process, the purchaser is entitled to use the homepage 110 of the e-commerce support system 100, and at the same time, the electronic shopping mall linked to the e-commerce support system 100 is automatically processed for insurance. You will be insured against any damage you may incur. The purchaser who once registered as a member can use the service provided by the e-commerce support system 100 by logging in using a member identification number (ID) and a password on the homepage without additional member registration. A buyer who logs in to the e-commerce support system after registering as a member, searches for and purchases a desired product by using an e-shopping mall linked to the e-shopping mall link of the homepage 110 of the e-commerce support system 100. do. Using the electronic shopping mall, a product can be searched, applied for, purchased, and paid for a product applied for a purchase. The purchase of a product applied for a purchase can be carried out using an electronic commerce method carried out by a known electronic shopping mall. At this time, the electronic commerce information including the electronic shopping mall information, the time of purchase of the goods and the contents of the goods purchased by the buyer at least during the e-commerce transaction of the buyer is stored in the e-commerce information storage unit 170 in the form of data. The stored e-commerce information is used as a data for compensation for damages caused by the e-commerce after the buyer, and used to examine whether the damages reported by the buyer are correct.

When a buyer reports damages to the e-commerce support system 100 when a buyer suffers a fraudulent transaction or a return rejection while using the e-commerce support system 100, the e-commerce support system 100 The damage is received and notified to the compensation insurance company 300 to handle the damage compensation.

3 is a flowchart illustrating a damage compensation process according to the present invention. As shown in FIG. 3, the buyer uses the electronic commerce support system 100 for damages such as fraudulent transactions or rejection of returns caused when the buyer makes an electronic commerce using the electronic commerce support system 100. If you make a report, the e-commerce support system 100 receives the damage. The method of filing a damage report by the buyer may be performed by using an e-mail or by using a telephone or a letter offline. The homepage 110 of the e-commerce support system 100 may be used. It is also possible to implement a method for reporting a damage content through the damage content reception page by providing a separate damage content reception page.

The e-commerce support system 100 receiving the damages of the buyer goes through a review process of verifying and confirming the damages of the buyer by referring to the information of the e-commerce by the buyer stored in the e-commerce information storage unit 170. . In addition, if the damage received by the purchaser is specifically for refusal of the return, it violates the e-commerce law or violates the e-commerce law by examining whether it complies with the prescribed damage compensation rule set by the operator of the e-commerce support system 100. It is advisable to indemnify the buyer only if the damage compensation rules are complied with, so that only the contents of reasonable damages are compensated.

If the damage is judged to be accurate and reasonable, the damage is classified as a preparation for damage compensation. The damage compensation is classified as damage if the damage is fraudulent transaction, refusal of return of the damage, or otherwise.

If the damage is a fraudulent transaction, the damage compensation insurance company 300 is notified of the damage. The method of notifying the damage contents to the damage compensation insurance company 300 in the electronic commerce support system 100 is a method in which the electronic commerce support system 100 and the damage compensation insurance company 300 transmit the damage contents in the form of data through a network. It can be implemented by. In addition to that. This can also be done by an offline method such as correspondence or direct contact. Damage compensation insurance company 300 is notified of the damages from the e-commerce support system 100 proceeds with the compensation process to compensate the buyer for the damages. Through this process, the buyer is compensated for the damage caused during the electronic commerce through the electronic commerce support system 100.

If the damage is refusal of the return, the operator of the e-commerce support system 100 compensates the purchase price for the damage of the buyer. In addition, the operator of the electronic commerce support system 100 recovers the compensation amount to the buyer through contact with the damaged electronic shopping mall operator 200.

If the damage is not a fraudulent transaction or rejection of return, the e-commerce support system (100) provides a proxy protest means to protest the damage of the buyer on behalf of the e-shopping mall operator (200). The proxy protest is to be processed in the e-commerce support system (100). Then, the electronic commerce support system 100 to notify the buyer of the result of the proxy protest.

4 is a flowchart illustrating a process of performing member registration, insurance processing, and electronic commerce according to an embodiment of the present invention. As shown in FIG. 4, the purchaser accesses the e-commerce support system 100 and inputs personal information to register a member. When the buyer registers as a member, the personal information is stored in the member information storage unit 140, the member registration process is processed, and the insurance compensation process is automatically processed by the insurance company. Through the member registration process, the purchaser is given a member identification information (ID) and a password to log in to the e-commerce support system 100, and is authorized to use the e-commerce support system 100 to link the e-shopping mall. Select an electronic shopping mall linked to the department and perform an electronic commerce on the selected electronic shopping mall. If the purchaser has already registered as a member in the e-commerce support system 100, since the insurance has been processed, the user has logged in to the e-commerce support system 100 using the member identification information (ID) and password given in the member registration process. Then conduct an e-commerce transaction. The electronic commerce information according to the electronic commerce executed by the buyer is stored in the electronic commerce information storage unit 170.

The additional costs such as insurance money required to compensate the buyer for damages in the e-commerce support system 100 are burdened by the buyer for a separate insurance money, etc. by using the advertisement revenue using the homepage 110 in the e-commerce support system 100. It is advisable to purchase a damage compensation insurance free of charge from the buyer, to guarantee the damage.

The above embodiment is a preferred embodiment of the electronic commerce support system and the support method provided with a damage compensation service providing function according to the present invention, the present invention is a person having ordinary knowledge in the technical field of the present invention From this it is pointed out that various modifications and equivalent examples are possible.

As described above, by the electronic commerce support system and the support method provided with the damage compensation service providing function according to the present invention, the buyer's damage due to the fraudulent transaction of the shopping mall or the rejection of returns due to the electronic commerce For buyers who have registered as members in the e-commerce support system, the compensation for damages can be reduced to reduce the buyer's concern about damage to the e-commerce. It is possible to increase the user's operating profits and advertising profits by improving users, and by using some of these operating profits and advertising profits for compensation, it is possible to provide stable e-commerce to many buyers.

Buyers can securely conduct e-commerce using the e-shopping mall, and by allowing e-shopping malls to compete freely under the same conditions of trust, the quality of e-commerce through e-shopping is prevented by preventing monopoly of the e-shopping mall operated by some large companies There is an advantage that can be improved.

Claims (5)

In an electronic commerce support system that supports electronic commerce through an electronic shopping mall on the Internet, Data transmitting and receiving means 120 capable of transmitting and receiving data information via the Internet 500; A homepage 110 including at least a member registration unit for registering a purchaser as a member in the electronic commerce support system 100 and an electronic shopping mall link unit to which an electronic shopping mall through which the buyer can make e-commerce is linked; A member management module 130 for processing a member registration of a buyer and storing and managing member information of a buyer registered as a member in the member information storage 140; Insurance subscription processing module 150 for automatically processing the insurance subscription to the affiliated compensation insurance company 300 using the registered member information of the buyer; An e-commerce information storage unit 170 for storing e-commerce information according to the e-commerce of the registered buyer; And E-commerce provided with the damage compensation service providing function according to the electronic commerce, characterized in that it comprises a damage compensation processing module 160 for processing a damage compensation according to the occurrence of damage when receiving the damage according to the e-commerce of the registered buyer Commerce support system. The damage caused by electronic commerce according to claim 1, wherein the electronic commerce information stored in the electronic commerce information storage unit 170 includes at least electronic shopping mall information, an item purchase time, and an item purchase content. E-commerce support method with the provision of compensation service. An electronic commerce support method for supporting electronic commerce through an electronic shopping mall on the Internet, A homepage access step of the purchaser accessing the homepage 110 of the electronic commerce support system 100 through the Internet 500 using the client system 400; A member registration step in which a purchaser accessing the homepage 110 inputs personal information to a member registration unit to register a member; Insurance subscription processing step of automatically processing the insurance subscription to the affiliated compensation insurance company 300 using the registered member information of the buyer; An e-commerce step in which a registered buyer moves to an electronic shopping mall linked to the homepage 110, purchases a desired product, and makes an electronic commerce transaction; An electronic commerce information storage step of storing electronic commerce information according to the electronic commerce of the registered buyer in the electronic commerce information storage unit 170; And And a damage compensation processing step of processing a compensation for damage caused by receiving a damage according to an e-commerce of a purchaser registered as a member. The method of claim 3, wherein the electronic commerce information stored in the electronic commerce storage unit 170 in the electronic commerce information storage step includes at least electronic shopping mall information, goods purchase time and goods purchase contents that the buyer made a transaction. E-commerce support method equipped with a function to provide damage compensation service according to the e-commerce. The method of claim 3 wherein the damage compensation step A first step in which a buyer, who has been damaged in accordance with the e-commerce, reports a damage to report damage and receives the damage to the e-commerce support system 100; A second step of reviewing damages caused by the received e-commerce transaction with reference to the e-commerce information stored in the e-commerce information storage unit 170; A third step of examining whether the damage is a fraudulent transaction based on the damage caused by the electronic commerce; A fourth step of notifying the damage insurance company 300 of the damage content when the damage content is a fraud transaction to compensate the damage content to the damage insurance company 300; A fifth step in which the e-commerce support system 100 operator compensates the purchaser for the entire purchase price and recovers the compensation amount from the e-shopping mall operator 200 when the damage content is not a fraudulent transaction and a return rejection; And If the damage is not a fraudulent transaction or return refusal, the e-commerce support system 100 includes a sixth step of protesting the e-shopping mall operator 200 and notifying the buyer of the result of the proxy protest. E-commerce support method equipped with a function to provide a damage compensation service according to the e-commerce characterized in that.