KR20010103336A - Method for providing remote service diagnosing and restoring persinal computer by network - Google Patents

Abstract

The present invention relates to a method for providing a remote diagnosis and repair service for a personal computer using an information communication network for diagnosing and recovering a cause when an abnormality of a personal computer (personal computer) occurs using an information communication network. The method of providing a recovery service includes receiving a computer environment and a backup file in a normal state of a subscriber who requested a service through an information communication network, storing the information in a server, and managing the subscriber information together with the subscriber information. Accessing the server through the information and communication network through a computer; checking the subscriber's subscription and subscriber information; and if the subscriber is an authenticated subscriber, recovers the backup file and the operating program stored in the server. Diagnose and repair abnormalities for multiple computers, including steps to run At the same time to handle remotely.

Description

METHOOD FOR PROVIDING REMOTE SERVICE DIAGNOSING AND RESTORING PERSINAL COMPUTER BY NETWORK}

The present invention relates to a method for providing a remote diagnosis and recovery service for a personal computer using an information communication network for diagnosing and recovering a cause when a problem occurs in a GKDU personal computer (personal computer) using an information communication network.

At present, with the development of computer technology and information and communication technology, most homes have more than one computer, and most computer users use the Internet.

However, since users of personal computers (personal computers), which are so widely used, are mostly non-experts, failures caused by OS software or hardware defects are frequently caused by inexperienced beginners.

Conventionally, in such a case, if the problem is caused by a simple programmatic problem, the user calls the company where the computer was purchased and handles it directly with the guidance of a service staff. In the event of a malfunction, the service staff will visit you for repairs.

However, when a user solves a problem through a call with an agent, there is a problem that the user must have some level of computer-related knowledge, and when a professional visits and repairs, it takes time, There is a problem in that the simple ideals result in a waste of manpower and cost.

The present invention has been invented to solve the above-mentioned conventional problems, and its object is to remotely diagnose and recover a personal computer using an information communication network for diagnosing and recovering a cause when an abnormality of a personal computer (personal computer) occurs using the information communication network. It is to provide a service providing method.

It is another object of the present invention to provide a service for remotely diagnosing and repairing a fault on a computer, by using an information and communication network to minimize the after-sales (A / S) costs of users and computer producers and enable rapid processing. The present invention provides a method for providing a remote diagnosis and recovery service for a personal computer.

In addition, another object of the present invention is to remotely install an application program required for recovery while diagnosing and recovering a failure, so that the user can install the application program even when the user does not purchase or do not have a CD. The program can be provided at a lower cost than the manufacturer's selling price, and a method of providing a remote diagnosis and recovery service for a personal computer using an information and communication network that can promote genuine use.

1 is a block diagram of a system to which a remote diagnosis and recovery service method of a personal computer using an information communication network according to the present invention is applied.

2 is a flowchart illustrating a method of providing a remote diagnosis and recovery service for a personal computer using an information communication network according to a service providing process.

* Description of the symbols for the main parts of the drawings *

100: user 110: remote diagnostic recovery server

120: remote management DB 130: application DB

140: member management DB 150: administrator server

160: manager

As a technical means for achieving the above object of the present invention, a method for providing remote diagnosis and recovery service of a personal computer using the information communication network of the present invention

A first step of receiving a computer environment and a backup file in a normal state of a subscriber who requested the service through an information communication network and managing the subscriber information together with the subscriber information;

When a problem computer is connected to a server that stores each subscriber's information and computer information of each subscriber through the information communication network and provides remote diagnosis service, after confirming the connected subscriber, the backup file of the subscriber is executed. Including a second step; including,

It is characterized by remotely processing fault diagnosis and recovery for multiple computers simultaneously.

The method for providing a remote diagnosis and recovery service for a personal computer using the information communication network provides a subscriber with a boot diskette having an automatic Internet access function to a server that provides a remote diagnosis and recovery service. Reboot the computer using the diskette, characterized in that the automatic connection to the server.

The method for providing a remote diagnosis and recovery service for a personal computer using the information communication network further includes an application DB for storing / managing various application programs in a remote diagnosis recovery server, wherein the subscriber is selected from the application DB when the application program is installed and repaired. And transmitting and installing the application program to the subscriber computer.

The method for providing a remote diagnosis and recovery service for a personal computer using the information communication network is provided with a telephone counseling center so that the telephone counseling center can visit or repair the telephone through the telephone counseling center when the internet connection is not possible and the cause of failure is hardware. It is characterized by further comprising a step.

The remote diagnosis and recovery service of a personal computer using the information communication network of the present invention implemented as described above is provided to an individual user to quickly deal with computer abnormalities of general users without specialized skills as well as provide Internet services. It can be provided to ISPs and computer manufacturers to enable after-sales service at low cost.

In particular, even when an abnormality occurs during use of an application program such as a program for editing a document as well as a computer O / S, a damaged file can be recovered or reinstalled by a remote program through the Internet, thereby enabling faster processing.

Hereinafter, a method for providing remote diagnosis and recovery service for a personal computer using an information communication network according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram conceptually showing a system for providing a remote diagnosis and recovery service for a personal computer using an information communication network according to the present invention, which is connected to an information communication network such as a LAN or the Internet and is provided with a remote diagnosis and recovery service. The environment and backup files of each subscriber computer for diagnosing the cause of the abnormality of the computer for a plurality of users (100) and a user who has requested an abnormal diagnosis among the plurality of users (100) connected through the information communication network And a plurality of application DBs 130 for storing a plurality of application programs for installing a selected application program on a user computer according to a selection of a remote management DB 120 and a plurality of users 100 connected through the information communication network. Record information about the users who have subscribed to the service, service usage and status Remote diagnosis and recovery server 110 for remotely diagnosing the connected subscriber's computer, including the member management DB 140, which is stored, and recovers the software abnormality and provides automatic installation service for the requested application program. An administrator server 150 which is a device that provides various resources for providing various services of the remote diagnosis recovery server 110 to the users in the system, and the remote diagnosis recovery server through the manager server 150 ( It is made up of an administrator 160 that manages the remote diagnosis and recovery service and its users by accessing it through 110.

The user 100 is a user who uses a personal PC, and accesses the remote diagnosis recovery server 110 to provide remote diagnosis recovery and application when file deletion, OS failure, application program installation and recovery of a personal computer are required. Request a service.

The forensic diagnosis recovery server 110, as well as the member management DB (140) for storing the information of the service subscriber, as well as the remote management DB (120) for storing the environmental information and backup files for the diagnostic recovery for each subscriber's computer And an application DB 130 having a database of various application programs for installation and recovery service of the application program.

2 is a flowchart showing a service process provided according to the present invention configured as described above.

The remote diagnosis and recovery service using the information communication network according to the present invention is provided to the service subscriber only. The subscriber shall collect and keep the necessary information for the diagnosis and recovery of the computer, such as personal information that can recognize the subscriber and the type, specification, OS version of the computer that the subscriber has. Such information is stored in the remote management DB 120 and the member management DB 140, and is updated and managed whenever a change occurs, such as an update of the program version or a change in the specification.

In addition, the remote management DB 140 stores a backup file of the data, system files and application programs of the user computer.

The service method will now be described in the order in which they are processed.

If a subscriber subscribed to the service is using a computer (S21), and an error occurs in the program or computer in use (S22), the subscriber tries to access the Internet (S23). In this case, if the Internet connection is not possible due to a problem of the computer itself, not a communication problem, the computer is rebooted by using the recovery diskette provided by the service provider, and the internet connection is successful (S24). The recovery diskette is provided by the service provider, and is configured to automatically connect to the server 150 providing the service after booting the computer. At this time, even if the boot diskette is not connected to the Internet, the remote abnormal diagnosis and recovery service provided by the service provider can not be received, the subscriber should contact the call center in charge of the ARS or counselor prepared for such cases (S45 As in the prior art, it is determined whether or not to perform a visit repair by consulting a counselor with the state of the computer (S46). In other words, if the computer is not repaired or the cause of abnormality cannot be diagnosed even after consulting with the counselor as described above, it is decided to repair the computer. In this case, a professional technician visits the subscriber and repairs the computer. .

The above is a process for an unexpected situation in which an internet connection is not made. In the above, when an internet connection is made, a remote diagnosis and recovery service according to the present invention is performed.

If Internet access is available, the subscriber first connects to a server 150 that provides remote diagnostic and recovery services in accordance with the present invention.

When the connection to the server is made, the remote diagnosis recovery server 110 first checks whether the user is a subscribed member (S26).

At this time, if the connected user is not a registered member, the user is asked whether or not to register (S27). If the new registration is made, the member management DB 110 that stores / manages the personal and computer information of the member is accessed. In step S29, the computer's personal information is registered.

If it is confirmed through the above process that the service subscribers, after the initial environment for abnormal diagnosis and recovery (S30), the user backed up the backup O / S that the user backed up to the member management DB (140) through the Internet The transmission is performed to perform recovery (S31).

At this time, if it is not completely recovered using the backup O / S (S32), it is determined whether the hardware problem (S33), and if not a hardware problem, the remote control of the user's PC again to restore the operating system. (S34). Here, if it is a hardware problem, the call center is automatically received and treated as a repair (S45 ~ S47).

If the operating system is completely restored, the user is allowed to select which one of the application programs to restore or install (S35).

In the above, if the user does not want to install the application program, the user processes the detailed items such as the change of user registration information or computer environment setting (S41), notifies that the recovery for the computer abnormality is completed (S42), and then the user The personal computer can be used again (S43).

In the above, when the user selects the installation and recovery of the application program, the initial environment for the application providing service is driven (S36), the user is authenticated the user registration program registration number for the application program (S37), The application program is connected to the application program DB 130 (S38) and the program is transmitted to the user's personal computer to execute the installation (S39). At this time, the installation of the application program is automatically made by the remote diagnostic recovery server 110, without user operation.

When the installation of the application program selected by the user is completed in this way (S40), after processing the detailed items set by the user in the application program (S41), the installation completion is notified (S42).

Then, the user can use the selected application program on his PC.

In the above, when providing the remote installation service of the application program, the user can select the usage period, and differently set the program cost according to the usage period. Also, check whether the selected application program is installed on the user's PC, and if it is installed at this time, check whether it is genuine, and if it is not genuine, it is recommended to use the genuine program. Receive the user's registration number of the program, and use it to recover or update it.

As described above, the method for providing a remote diagnosis and recovery service for a personal computer using an information communication network according to the present invention uses a backup O / S that has been backed up and registered in advance, and when the computer malfunctions, the O / S of the computer is remotely over the Internet. And by automatically recovering data files, it can be processed quickly without any user intervention in the event of an error, and it is possible to simultaneously process multiple computers from the side of PC manufacturer and seller, which can reduce the A / S cost. In addition, by remotely and automatically installing the application program that needs to be installed or reinstalled, it provides convenience to users, and can reduce the cost of packaging, transportation, and CD production when selling the program. There is an excellent effect that can be further promoted.

Claims (4)

In the service method for managing the subscriber's computer by connecting the subscriber's computer and the server using the Internet, Receiving a computer environment and a backup file in a normal state of a subscriber who requested a service through an information communication network and storing the same in a server and managing the subscriber information together with the subscriber information; If a problem occurs in the subscriber's computer, accessing the server through the information communication network with the computer; Confirming, by the server, whether the subscriber is connected or not; If it is an authorized subscriber, performing the recovery to the backup file and the operating program stored by the subscriber to the server; including, A method of providing a remote diagnosis and recovery service for a personal computer using an information communication network, comprising remotely processing abnormal diagnosis and recovery of a plurality of computers simultaneously. The method of claim 1, wherein the remote diagnosis and recovery service providing method of the personal computer using the information communication network is provided. Providing a subscriber with a boot diskette having an automatic internet access function to provide a server for remote diagnosis and recovery service, and if the internet connection is not possible, reboot the computer using the boot diskette to automatically connect to the server. A method of providing remote diagnosis and recovery service for a personal computer using an information communication network. The method of claim 1, wherein the remote diagnosis and recovery service providing method of the personal computer using the information communication network Further comprising an application DB for storing and managing a variety of application programs in the remote diagnostic recovery server, the subscriber further comprises the step of transmitting to install the application program selected from the application DB to the subscriber computer when installing and repairing the application program A method of providing a remote diagnostic recovery service for a personal computer using an information communication network. The method of claim 1, wherein the remote diagnosis and recovery service providing method of the personal computer using the information communication network A telephone counseling center is provided, and further comprising the step of enabling telephone consultation or visiting repair through the telephone counseling center in case the internet connection is not possible and the cause of failure is hardware. How to Provide Remote Diagnostic Recovery Services.