KR20010097252A - A apartment flaw-repairing petition system for internet - Google Patents

Abstract

The present invention is a defect repair management system for construction and management services through a communication network, and more specifically, the construction and management service defects received from the Internet, such as multi-family housing / general housing / building / factories received and handled quickly and to all residents The present invention relates to an apartment complaint processing system using the Internet that provides satisfactory defect repair service.

The purpose of the present invention is to construct and repair defects by allowing the tenants to process and document the entire process of accepting the defect report and completing the process through the Internet, and at the same time, revealing comparative data related to defect repair by each company in real time. The company's interest and efforts have a direct impact on the company's image development and development, resulting in providing prompt and satisfactory defect repair services to all residents, as well as preventing further misconduct in the future.

The present invention for achieving the above object is an information providing system for providing information in a communication network, such as the Internet, the user connects to the communication network and applies for a repair of the apartment or building where he or she resides after joining / registering as a member The defect repair scheduled announcement step for the public notice of defect repair work from the construction company repairing the defect upon receiving the application for defect repair, and the end of the defect repair work registration step for registering the completion of the repair work after the defect repair. And, characterized in that the step consisting of outputting the current status of the repair / construction company / construction type.

In addition, the step of receiving the user's satisfaction after the defect repair work end registration step, and characterized in that it further comprises the step of outputting to the public archives for untreated defect repair within a predetermined day after the application for defect repair.

Description

A apartment flaw-repairing petition system for internet}

The present invention is a defect repair management system for construction and management services through a communication network, and more specifically, the construction and management service defects received from the Internet, such as multi-family housing / general housing / building / factories received and handled quickly and to all residents The present invention relates to an apartment complaint processing system using the Internet that provides satisfactory defect repair service.

In general, defect repairs of apartments are legally required to repair defects that are not normal, such as leaks, cracks, and inoperability, which are responsible for repairs due to the undertaking of the project owner within the warranty period.

During the warranty repair period, the management office and the business entity shall maintain a defect repair management department for the construction and record and maintain matters necessary for the management of the repair.

The above-mentioned matters are subject to the repair of defects of business entities corresponding to Article 16, Article 16-2, Article 16-3 of the Management Decree on the management of multi-family housing under the Housing Construction Promotion Act; It is stated.

Briefly, the period of defect repair for apartments, etc., shall be two years or more for major facilities from the date of use inspection, and one year or more for other facilities, and the main and other facilities subject to defect repair. The period according to the classification and scope shall be specified separately.When defects such as apartments occur within the above-mentioned period, the tenant, the resident representative meeting, or the management entity may request the business entity to repair the defect. It shall be repaired within three days or the defect repair plan specifying the remuneration schedule shall be notified to the resident representative meeting.

In addition, a business entity that has objection to the defect requesting the above-mentioned compensation may request the determination of the defect by the engineering activity entity under the Engineering Technology Promotion Act or by a compliant organization under other laws. If the defect repair plan has not been implemented, it may be repaired directly with the defect repair deposit or acted on behalf of a third party. In this case, the resident representative shall notify the business entity of the use of the defect repair deposit.

However, in the reality that more than 60% of Korea's population lives in multi-family housing, the problem of multi-family housing is that the management office asks the business owner for repair, or the tenant can apply to the management office and rebuild the management office. Since the company requires defect repairs to the business entity, the responsibility of the applicant and the business entity is unclear, and disputes over the performance of the repairs are constantly occurring. In spite of the enormous social costs, the satisfactory problem solving for the residents is extremely difficult.

One of the important reasons for this reality is that there is a lack of social atmosphere that cannot be held responsible for defects after completion, and there is no means to exert immediate and effective influence due to complicated remedy procedures when delaying or avoiding defects.

Therefore, the present invention was devised to solve the above-mentioned problems, and an object of the present invention is to process and document the entire process of receiving a defect report from the tenants and completing the processing through the Internet and at the same time for each company. By making public the comparative data related to defect repair in real time, the contractor's interest and effort on defect repair have a direct impact on the company's image improvement and development. As a result, providing prompt and satisfactory defect repair service to all residents Of course, it is to prevent insolvent construction in the future.

The present invention for achieving the above object is an information providing system for providing information in a communication network, such as the Internet, the user connects to the communication network and applies for a repair of the apartment or building where he or she resides after joining / registering as a member The defect repair scheduled announcement step for the public notice of defect repair work from the construction company repairing the defect upon receiving the application for defect repair, and the end of the defect repair work registration step for registering the completion of the repair work after the defect repair. And, characterized in that the step consisting of outputting the current status of the repair / construction company / construction type.

In addition, the step of receiving the user's satisfaction after the defect repair work end registration step, and characterized in that it further comprises the step of outputting to the public archives for untreated defect repair within a predetermined day after the application for defect repair.

1 is a schematic configuration diagram of a defect handling system for apartments using the Internet of the present invention;

2 is an operation flowchart of the apartment complaint processing system using the Internet according to the present invention;

3A is a schematic structural diagram of a member database of FIG. 1;

Figure 3b is a schematic structural diagram of a construction company database of Figure 1,

Figure 3c is a schematic structural diagram of a defect repair database of Figure 1,

4 is an initial screen configuration of an embodiment of the present invention.

5 is a screen configuration of the public archive of Figure 4,

6 is a fault application / completion screen configuration of Figure 4,

Figure 7a is a manager (company / management room) screen configuration of Figure 4,

FIG. 7B is a screen configuration of the defect reception status view of FIG. 7A;

7C is a screen configuration of a defect repair notification of FIG. 7A,

FIG. 8A is a screen structure of a management office of a manager (company / management office) of FIG. 4;

FIG. 8B is a screen configuration of the defect reception / repair status of FIG. 8A;

8C is a screen configuration of a defect repair notification of FIG. 8A,

FIG. 8D is a screen configuration of defect termination registration in FIG. 8A,

FIG. 8E is a screen configuration of a company new registration of FIG. 8A,

9 is a screen configuration of the unprocessed defect release room of FIG.

10 is a screen configuration of the customer love service of FIG.

<Description of Symbols for Main Parts of Drawings>

100: user 200: administration office

300: Construction company 400: Internet

500: web server 600: member database

620: construction company database 640: defect repair database

Hereinafter, with reference to the accompanying drawings will be described in detail apartment defect processing system using the Internet of the present invention.

1 is a schematic configuration diagram of an apartment defect handling system using the Internet of the present invention, a web server (hereinafter referred to as a web server) 500 for operating an apartment defect handling system according to the present invention, and the web server ( 500, the user 100 to apply for the repair, the management server 200 to manage the request for defect repair by accessing the web server 500 and the user (100) A construction company 300 for repairing defects, a member database 600 for storing information on members registered in the web server 500, and information about a construction company registered in the web server 500 The construction company database 620, and the defect repair database 640 for storing the defect repairs watched on the web server 500.

The user 100, the management office 200, and the construction company 300 is composed of a plurality of not shown in the drawings that can be accessed through the Internet.

The member database 600 stores a member name, ID, identification, password, address, apartment name, etc., as shown in FIG. 3A. The construction company database 620 is a construction company, a construction company. The type, region, number of households, number of occurrences, number of treatments, processing period, etc. are stored, and the defect repair database 640 stores a construction company, an apartment name, a construction type, an application date, an announcement date, a completion date, an address, and the like.

The web server 500 controls the member database 600, the construction company database 620 and the defect repair database 640 to the user 100, the management office 200, the construction company 300 Provide relevant information.

2 is an operation flowchart of the apartment complaint processing system using the Internet according to the present invention.

Hereinafter, the operation of the present invention will be described in detail with reference to FIG. 2.

First, the user accesses the web server 500 through the Internet 400 (S10) and checks whether the user 100 is a member (S15). If not a member to register as a member in a predetermined procedure (S20).

And the user selects from the initial screen sent from the web server 500 in the request for defect repair or open data, etc., if you select the open data view (S25), the status of each construction company and construction type the web server ( It receives from the 500) and outputs to the screen (S50).

Of course, the public data can be read even if you are a non-member.

In addition, in the case of the above-mentioned defect repair application (S30), after receiving the input of the applicant's personal information and the details of the defect in the defect repair database 640 of the web server 500 and whether it is a legitimate defect repair case The construction company 300 is determined and transmitted to the construction company 300, and the construction company 300 will announce the scheduled date of repair work for the defect application, and store it in the defect repair database 640, and then the web of the present invention. Through the site will be scheduled for repair of defects (S35).

After the completion of the scheduled repair work on the repair date, the contractor repairs the repair work by the responsible construction company 300 to store the repair repair database 640 (S40). And it is possible to determine the achievement of the defect repair for each construction company by receiving the satisfaction level for the defect repair by the user 100 and the management office 200 (S45, S50).

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

4 is an initial screen configuration of an embodiment of the present invention, and is a screen connected to the web server 500 of step S10.

As shown in FIG. 4, the public data room 511 for finding performance by each construction company, the defect application / completion 512 for application and completion of defect repair, and only a manager, that is, a construction company or a management office can be selected. Manager (Company / Management Office) (513), resource room where you can view various materials, related organizations linked to related organizations, helpers who can see various tips, free speech for posting and viewing bulletin boards, reception desk If the defect is not processed within the prescribed date, the defect is automatically disclosed. It consists of a button box that goes to the next screen, such as customer love service (515).

The public library 511 includes a construction company selection button 521 for selecting a construction company, a construction type selection button 522 for selecting a construction type, a target region selection selection button 523 for selecting a target region, The construction company data is a table (525) for comparing the defect rate, defect treatment rate, average processing time, and defect repair satisfaction for each selected construction company, construction type, and target area by construction company. The data in the base 620 and the defect repair database 640 are processed and displayed. In addition, a graph is displayed to increase understanding of the table 525 (526), and there is an item selection button 524 for selecting data displayed on the graph.

In addition, there is an initial screen selection button 527 for returning to the initial screen in the open library 511.

The chart 525 and the graph 526 are configured to provide an objective comparative analysis by displaying the average value of the same industry, the highest rating company, and the corresponding construction company at the same time when the user selects the construction company and searches the data. The defect incidence rate is calculated by the type of construction (by type of construction) = number of applications received / total households, total construction = total number of applications received / total households x type by industry.

The satisfaction level of defect repair is designated as the predetermined level of satisfaction after the completion of defect repair, and the check input from the household is documented.

The public archives are not open to the public and can be viewed only by members.

When the defect application / completion 512 is selected, a window for inputting an ID and a password first appears, and when the ID and password are authenticated by the web server 500, a screen as shown in FIG. 6 is displayed. do.

As shown in FIG. 6, the defect application / completed 512 screen is a defect application 531, a defect cancellation 532, determination waiting 534, no defect 535, defect completion 536, confirmation of existing reception contents 537. Is provided with a selection button. The defect application (531) is to enter the defect details after the classification by the defect classification table first (538), before the completion of the application "If the defect cancellation or registered content is found to be non-defective household Will not be accepted afterwards. (If not, please do not register). "

The fault cancellation (532) will be rejected for six months after the third fault cancellation. Do you want to cancel? Yes / No first, and the result will be accepted as "00/00/0000." Cancel the fault. "

The decision waiting (534) withholds the data disclosure as a period to determine whether there is a defect, and if the investigation is found to be defective, the processing period until the completion of the process is added to three times the waiting period is calculated, and received by the household In the case of a complaint from a contractor about a fault, it is a case of investigating by a specialized agency. Of course, it is reasonable that the waiting period limit is preferably 15 days on a predetermined date.

The defect 535 is a case where the registered content is found to be not a defect as a result of the above investigation, and if registered more than two times to display a message indicating that the defect reception is rejected for six months thereafter .

The defect completion 536 is selected at the completion of the defect repair work and linked to the satisfaction column to check the level of satisfaction. In addition, the existing reception information check (537) outputs a list of the defects entered by the member inputted, and clicks the received completion (539) button to send the defect application contents (538) to the web server 500 Done.

The screen on which the manager (company / management office) button 513 of the initial screen is selected is shown as a defect reception status view 540, a defect repair scheduled notification 550, a processing status library 560, and a bulletin board 570 as shown in FIG. Is configured, the screen is to be connected only in the construction company 300, management office 200.

As shown in FIG. 7B, the defect reception status view 540 includes a count of defects registered by each household, from registration to processing and completion, by company, region, apartment, type, type of work, and date of receipt. It is configured to be made, the scheduled maintenance notice 550 is configured as shown in Figure 7c can be input from the construction company 300 to perform the repair and repair the scheduled date and other notification information.

In addition, if the manager (company / management room) button 513 is selected in the management office 200 as shown in Figure 8a defect reception / repair status, construction company communication column, new company registration, common defect repair application, defect termination It consists of a selection button for registration, confirmation of absent household, etc. The defect reception / repair status is configured to view the performance details and construction details by construction company as shown in Figure 8b, the scheduled repair announcement is Figure 8c As shown in the figure, the communication column of the construction company is a screen for informing about the scheduled repair of the defect, and the absent household button 581 visits the apartment on the same day after the notification of the scheduled repair of the repair from the construction company. In the case of absence of more than 3 times in the comparison data of each company, the application was automatically canceled and newly registered to give construction reliability.

FIG. 8D is a screen for configuring a construction company to view related materials of a construction company as a defect end registration screen, and FIG. 8E is a screen for registering a new construction company in a management office.

9 is a screen configuration of an unprocessed defect disclosure room 514 in which defect contents are automatically disclosed when the received complaint is not processed within a predetermined date, so that anyone can access and view the web server 500. Allows the objective evaluation of the construction company's performance. In addition, FIG. 10 allows the construction company to evaluate the construction company with the screen configuration of the customer love service 515, which allows the construction company to view data on the contents repaired free of charge.

The initial screen and the lower screens are output from the web server 500 to the user 100, the management office 200, and the construction company 300.

As described above, according to the present invention, when a defect is delayed or avoided by a construction company for a defect complaint of tenants, the tenant can exert immediate and effective influence on the construction company. By making relevant data comparatively disclosed in real time, inducing spontaneous and quick response to settle a pleasant living environment early, and reduce administrative waste and social cost of administrative offices and administrative agencies for complaints related to apartment defects. By contributing to the blockade of the source, it is effective to carry out efficient and responsible repair of defects.

Claims (3)

In the information providing system for providing information in a communication network, such as the Internet, Accessing the communication network and applying for a repair of an apartment or a building where the user lives after joining / registering as a member; Preliminary notice of fault repair step of receiving a request for defect repair from the construction company which repairs After completion of the repair and repair of the repair work to register the completion of the repair work, Apartment defect processing system using the Internet, characterized in that the step consisting of outputting the current status by the repair repair company / construction type. The method of claim 1, Apartment defect processing system using the Internet, characterized in that further comprising the step of receiving the user's satisfaction after the end of the defect repair work registration step. The method of claim 1, The apartment complaint processing system using the Internet, characterized in that further comprising the step of outputting to the public archives for the unprocessed defect repair case within a predetermined day after the application for defect repair.