KR20010079180A - 114 omitted - Google Patents

Abstract

PURPOSE: A 114 information system capable of simultaneously sending voice data and non-voice data and a terminal with an apparatus for receiving and storing non-voice data are provided to offer an additional non-voice phone number data signal to a client terminal together with existing phone number voice information service by adding a function to send a non-voice data signal together with a voice signal to the phone number sending unit of a 114 information system. CONSTITUTION: A 114 phone number information data processing unit receives the data transmitted from a phone number search unit(204) in a 114 information system using a searched data receiving unit(301) and stores the received data through a data storage unit(302). The 114 phone number information data processing unit converts the stored phone number data into non-voice data through the non-voice data of an FSK(Frequency Shift Keying) method through a non-voice data conversion unit(303). After transmitting the non-voice data to a client terminal(10) through an information data sending unit(304), the 114 phone number information data processing unit immediately converts the phone number data stored through the data storage unit(302) into a voice through a voice data conversion unit(313) and straightly transmits the voice to the client terminal(10) through the information data sending unit(304).

Description

114 guide device capable of transmitting voice and non-voice data at the same time, and terminal equipped with non-voice data reception and storage device {omitted}

As shown in Fig. 1, a client who wants to receive a 114 telephone number guide pays a postpaid fee and dials the telephone number to 114. The receptionist responds, and the client responds to the name or business name of the telephone number to be informed. If you enter a voice with local information, the 114 receptionist's response is terminated while the connection is maintained, and the separate phone number voice transmitter combines the recorded voice with the telephone number specified by the 114 receptionist twice. After sending, the connection was forcibly terminated.

The above-described embodiment will be described in detail with reference to FIG. 2 as follows.

The client who wants to receive the 114 telephone number guide accesses the 114 information system 20 using the terminal 10, and the guide responds using the response device 203, and the client talks to the guide. If the name, name, business, etc. of the place where you want to receive information is delivered along with local information, 114 receptionist searches for the phone number requested by the client using the phone number search device 204, and then retrieves the retrieved data from the phone number voice transmission device ( After the transmission to 205, the response is terminated, and the telephone number voice transmission device 205 transmits the telephone number combining the recorded voice to the client terminal 10 twice, and then accesses regardless of whether the client listens. Forced the client to pay additional fees and to use direct connection services.

The client who does not use the direct connection service turns off the hook switch of the telephone and dials to make a call when the dial tone is sent to restore the memory of the informed telephone number. In this process, many problems may occur.

1. The telephone number guide must use forced termination or direct connection service after two broadcasts, so if the client misses listening to the announcement, pay extra fee, use direct connection service or hang up and pay another fee after the call. You must get service.

2. Since the guide sound is a combination of recorded voices, the client may be misunderstood due to problems such as voice interval, long and short sound length, high and low.

3. There is no way to listen again when there is noise from the surroundings or if there is a problem with the client's hearing.

4. You will be notified of unnecessary area codes, which will increase the number of digits, leading to confusion in the phone numbers the client should remember.

The company added the function to send a non-voice data signal together with a voice signal to the telephone number voice transmission device 205 of the 114 information system 20 installed in the telecommunication company, and guided the previous 114 to the client terminal 10. In addition to the telephone number voice guidance service provided by the service to provide a separate non-voice telephone number data signal, the client terminal 10 has a built-in reception, memory, playback function that can be received, stored, and reproduced The purpose of the present invention is to improve the accuracy of the 114 information service, to reduce the call charges, information usage fees, etc., which are unnecessary by the clients, and to construct a method and a device that provides convenience for use.

On the other hand, by providing a re-listening function that can be re-informed 114 telephone number guide service in the state of maintaining the connection for the client terminal 10 that does not have a reception and storage function to be provided herein Another goal is to provide the client with an opportunity to rehearse, which did not receive the number information service correctly.

1 is a conventional 114 telephone number guide system

2 is a conventional 114 telephone number guide processing system diagram

3 is a connection configuration diagram of the guide data processing apparatus associated with the 114 guide system according to the present application

4 is an information processing means processing system diagram according to the present application.

5 is a configuration diagram of the client terminal according to the present application

3, 114 of the "guiding device capable of simultaneously transmitting voice and non-voice data and the terminal having non-voice data reception and storage device" as shown in FIG. 3, which can simultaneously transmit voice and non-voice data. The configuration of the “guiding device” section is briefly described as follows.

114 When there is a call of the client terminal 10 to receive the telephone number guide, the 114 guide system 20 responds to the call through the 114 call receiving unit 201 and then calls the call distribution device “SLMOS and LCR. (202) ”, the call is distributed to the response device 203 of the 114 receptionist who is working from home in the telecommunications company or each household according to the connection order.

At this time, the 114 guide responds to the call distributed to the client and uses the phone number search device 204 to call the client's phone number through the conversation with the client. After transmitting to the data processing device 30, the conversation with the client is terminated, and another call is received to answer.

Thereafter, the 114 telephone number guide data processing device 30 first stores the received data, converts the stored data into voice and non-voice signals through conversion means, and then sends them to the client terminal 10. Until the client terminal 10 disconnects the call, the client terminal 10 continues to maintain the call connection state.

On the other hand, the client terminal 10 receiving the telephone number guide by voice and non-voice transmits a DTMFC signal to the 114 telephone number guide data processing device 30 by using a specific button promised as the 114 telephone number guide retransmission signal. The 114 telephone number guide data processing device 30 receiving the received data detects the data already stored and retransmits the telephone number already guided to the client terminal 10 by voice, and processes the 114 telephone number guide data after the retransmission. The device 30 continues to maintain the call connection state and terminates the call when the client terminal 10 terminates the connection and deletes the stored guide data.

That is, the 114 telephone number guide data processing device 30 converts the 114 guide data received and retrieved by the existing 114 guide system 20 into a voice signal to the client terminal 10 through the telephone number voice transmitting device. In response to the request for re-information from the client terminal 10, the data is stored and then converted into non-voice and voice data to the “client terminal 10” so that the client basically receives the guided phone number. "Client Terminal 10", which receives separate non-voice data and receives separate non-voice data, is another function of the "Client Terminal 10" that displays the phone number displayed on the built-in or connected LCD display. It allows you to easily dial by using a specific button on the terminal, allowing you to save or keep the connection. There are features that allow you to listen to the replay Phone number instructions received instructions to work.

Referring to each step of the 114 telephone number guide data processing device 30, which is a very important process of the present application as shown in Figure 4 in more detail as follows.

114 telephone number guide data processing device 30 is a search data receiving means 301 for receiving data transmitted from the telephone number search device 204 of the 114 guide system 20 and the received telephone number data data storage means; And store the phone number data and convert the stored telephone number data into non-speech data of FSK (Frequency Shift Keying) method through the non-voice data conversion means 303. "Voice data conversion", which has a means of speeching telephone number data stored through "data storage means 302" using TTS (Text To Speech) function, which is another conversion means immediately after transmission to the client terminal 10 through The phone number data stored through the means 313, and the voice information is converted into voice, followed by the non-voice telephone number data FSK to the client terminal 10 via the " guide data transmitting means 304 " It is characterized in that transmission.

On the other hand, non-voice data refers to a signal that can transmit numbers and letters inaudible.

Here, look at the announcement to broadcast to the client terminal requesting guidance in the "guide data transmission means 304" as follows.

Procedure 1. Non-voice data transmission

Step 2. “Yes ~ I will guide you.

The telephone number you have inquired is Sao Nak Chil (4567) in the area code Yeongi (02), Ilsam (123),

It is 4,500 sixty-seven (4567) in Area Code Gong (02) one hundred twenty-three (123). ”

Step 3. “Guide 512 guided you.”

Step 4. “Press the star [※] to hear the guided phone number again.”

Then, when the terminal 10 is not terminated and receives the DTMFC signal to retransmit the guidance, the DTMFC signal is received and analyzed by the "DTMFC receiving and analyzing means 431" which receives the DTMFC signal. In the case of "voice data converting means 413" having a means for speeching the data stored in the "data storage means 302" using the TTS (Text To Speech) function through the "guide number rebroadcasting means 432". After converting the phone number data stored in the voice to the voice and "retransmission" to the client terminal 10 through the "guide data transmission means 404".

Since the data stored in the "data storage means 302" is expected to continue to be used while the client terminal 10 is connected, the data stored in the "data storage means 302" is deleted only after the connection of the client terminal 10 is terminated.

5 is a detailed description of the configuration and function of the "client terminal 10" receiving the non-voice data.

The "client terminal 10" with non-voice data reception and storage device is equipped with "guide data reception and recognition means 11", "guide data storage means 12", and "stored data dialing" in addition to the ordinary telephone terminal functions. Means (13) ”, the voice and non-voice telephone numbers transmitted through the guide data transmitting means 304 of the“ 114 guide apparatus ”“ information processing means 300 ”capable of simultaneously transmitting voice and non-voice data. Receive the data received through the guide data "guide data receiving and recognizing means (11)" to store the guide data to "guide data storage means (12)" and then through the "stored data dialing means (13)" It has the feature that a call is connected by dialing the telephone number guided by a dedicated button or redial button.

1. The client does not miss the phone number announcement, cannot remember the phone number, or does not understand because of the noise, memory, hearing, etc.

2. The telecommunications company will reduce the manpower of the concierge staff and eliminate the additional expenses due to the client's re-request.

3. The telecommunications company can gain the trust of the user by improving the service.

Claims (7)

114. The method for re-receiving 114 telephone number guide data, wherein the client is constituted by means for re-receiving the 114 telephone number guide broadcast already broadcasted by the operation of the terminal. 114. A telephone number guide method, comprising: means for transmitting non-voice data together with voice data to a client terminal. Non-voice data received by the client terminal is stored on the device attached to the terminal, stored in a separate device, or displayed as letters or numbers on the LCD, and then dialed to the stored data or the phone number indicated on the LCD using a specific button. A telephone connection method using received and stored and displayed non-voice data, characterized in that it is composed of possible means, The apparatus for re-receiving 114 telephone number guide data according to claim 1, wherein the client is configured to re-receive the 114 telephone number guide broadcast already broadcasted by the client after the 114 telephone number guide. The 114 telephone number guide apparatus according to claim 2, wherein the 114 telephone number guide apparatus comprises means for transmitting the guide data together with the voice data to the client terminal. The non-voice data received by the client terminal according to claim 3 is stored in a device attached to the terminal or separately connected to the terminal, or displayed in letters or numbers on a liquid crystal display, and then stored using a specific button or a telephone number displayed on the liquid crystal. Receiving, storing, and display the telephone connection device using the non-voice data, characterized in that it consists of a means for making a call connection by automatic dialing, 4. The apparatus for re-receiving 114 telephone number guide data according to claim 1, 2, or 3, wherein the client terminal is connected from various communication means such as wired, wireless, and the Internet.