KR20000054397A

KR20000054397A - Telephone service charge accept computer information Supply Mending procedure

Info

Publication number: KR20000054397A
Application number: KR1020000030642A
Authority: KR
Inventors: 김종인
Original assignee: 김종인
Priority date: 2000-06-03
Filing date: 2000-06-03
Publication date: 2000-09-05

Abstract

PURPOSE: A computer information and repair method are provided after receiving telephone communication service fee is provided to enable professional computer service providers to help the ordinary computer users to understand the causes problem and to acquire repair methods for solving problems unknown to the user. CONSTITUTION: A computer information and repair method are provided after receiving telephone communication service fee is composed of confirmation, consultation, and solution. User calls the professional computer service provider to solve computer problems. Service provider confirms the caller's identity in order to bill the caller. When the caller's ID is confirmed, the service provider calls the caller and provides the caller with the requested information and methods. If caller inquires about a technical breakdown, the service provider analyzes and determines the cause. If the cause of the problem was a minor technical or software malfunction, service provider teaches the caller to self-repair the defects by explaining the cause and problem solution to the caller. If the cause of the problem was a major technical or software malfunction, the service provider informs the caller of necessary information and the things caller needs to do in order to save time, expenses, and physical activity.

Description

Receive a call service fee and provide information about computer and repair method {Telephone service charge accept computer information Supply Mending procedure}

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전문가가 아닌 일반 컴퓨터 사용자가 어려운 컴퓨터 활용 방법이나 갑작스런 고장을 접하게 될 때 그 해결 방법으로 컴퓨터 지식이 많은 주변 사람을 찾아 묻기도 하고 A/S 회사나 수리점을 찾아가 맏기게 된다. 하지만 A/S도 소프트웨어 적인 고장과 사용자의 부주의로 인한 고장은 경비를 지출해야 하고 수리점에 맏겨 고치더라도 고장 원인을 의뢰인이 명확히 숙지하도록 가르치지 않으므로 같은 문제를 격었을 때 대처할 수 있으리라 기대하기 어렵고 아주 작은 에러나 결함 때문에 반복해서 비용과 시간을 낭비하는 경우를 많이 볼 수 있다.이러한 문제점을 보완하고자 일반인들에게 시간에 구애 받지않고 컴퓨터 문제해결 도움이에게 전화를 하면 도움이는 상담 수수료증을 발부하기 위해 의뢰인의 신분을 확인 한 뒤 반대로 도우미가 의뢰인에게 전화를 하여 의뢰인이 궁굼해 하는 내용에 대한 지식과방법 을 가르쳐 주고 고장에 대한 경우 그 원인을 분석, 판단한 후 의뢰인이 도우미의 설명과 도움으로 고쳐 낼 수 있는 작은 부품 결함 문제나 소프트웨어 고장은 그 절차와 방법을 설명해가며 의뢰인이 손수 해결해 나가도록 돕는다.When a computer user, not an expert, encounters a difficult computer usage or sudden breakdown, the solution is to find a person with a lot of computer knowledge and visit an after-sales company or repair shop. However, A / S also has to pay expenses for software breakdown and user's carelessness, and even if it is repaired at repair shop, it does not teach the client to clearly understand the cause of the breakdown. There are many times when you spend time and money repeatedly because of errors or defects.To make up for this problem, call the computer troubleshooting helper anytime at any time to issue a helpful counseling fee. On the contrary, after confirming the client's identity, the assistant calls the client and teaches the client how to know the contents of the client's troubles.In case of a failure, the cause is analyzed and judged. It can be a small part defect problem or software problem The chapter explains the procedure and method and helps the client solve the problem manually.

또 비교적 일반인이 고치기 어려운 메인보드나 기타 고장에 대해선 앞으로 해야 할 일과 필요한 정보를 제공하여 의뢰인의 시간과 경비, 신체활동을 줄일 수 있도록 한다.In addition, the main board and other failures that are relatively difficult to fix for the general public are provided with information to be done and necessary information to reduce the client's time, expenses and physical activity.

일반인들이 시간과 또 다른 이유로 전문적인 컴퓨터 교육을 받지 못하여 모르는 부분은 컴퓨터 정보 도우미, 수리 도우미와 전화를 통하여 정확한 정보와 해결 방법을 듣고 스스로 실질적인 수리 경험을 통하여 컴퓨터 지식을 익혀 나갈 수 있다.If the general public does not have professional computer training for time and other reasons, the unknown part can get accurate information and solution through computer information assistant, repair assistant and telephone, and learn computer knowledge through practical repair experience by themselves.

Claims

It provides call service fee and provides information about computer and repair.