CN112348528A - Customer electricity consumption satisfaction investigation system and investigation method based on intelligent voice - Google Patents
Customer electricity consumption satisfaction investigation system and investigation method based on intelligent voice Download PDFInfo
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- CN112348528A CN112348528A CN202011042121.4A CN202011042121A CN112348528A CN 112348528 A CN112348528 A CN 112348528A CN 202011042121 A CN202011042121 A CN 202011042121A CN 112348528 A CN112348528 A CN 112348528A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/012—Providing warranty services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
- Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
- Y04S10/00—Systems supporting electrical power generation, transmission or distribution
- Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
Abstract
The invention relates to the technical field of user satisfaction survey, in particular to a customer electricity utilization satisfaction survey system and method based on intelligent voice. The invention aims to overcome the defects that the prior art can not record opinions proposed by customers or answer unset contents in the system, is not humanized enough and can reduce the satisfaction degree of the customers to the investigation mode, and provides an intelligent voice call-back customer electricity utilization satisfaction investigation system, which can investigate the satisfaction degree of the customers and solve various questions proposed by the customers on line, also provides manual customer service for solving the answers, can record the requirements and dissatisfaction of the customers, can acquire electricity utilization habits and electricity utilization preferences of the customers, and can record and analyze information.
Description
Technical Field
The invention relates to the technical field of user satisfaction survey, in particular to a system and a method for surveying customer electricity consumption satisfaction based on intelligent voice.
Background
Currently, a manual call return visit mode is still adopted for investigating customer satisfaction in the field of power supply service, but the method is lack of systematic management, the efficiency of manual return visit is poor in timeliness, workers easily have emotional instability factors, and cannot backtrack key problems difficultly, the operability is not strong, and the real satisfaction condition of customers cannot be reflected; meanwhile, personalized requirements in satisfaction survey of power supply service organizations cannot be met, for example, specific dissatisfaction points of customers can be known by the satisfaction survey of certain electricity utilization businesses of electricity utilization customers, teams and operators. In addition, the existing satisfaction survey also lacks of overall satisfaction statistics and analysis, such as satisfaction rate, dissatisfaction rate, statistics of objects and targets, change trend of satisfaction and the like.
Chinese patent CN102298587A discloses a satisfaction survey method and system, but it only can identify the voice information of the customer mechanically according to the content set in the system, and cannot record the opinions proposed by the customer or answer questions to the content not set in the system, which is not humanized and reduces the satisfaction of the customer to the survey method.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provide an intelligent voice call-back customer electricity utilization satisfaction investigation system, which can investigate the satisfaction of a user and solve various questions put forward by the customer on line, also provides manual customer service for solving the questions when the system can not solve the questions, and can record the requirements and the discontentment of the customer, acquire the electricity utilization habits and the electricity utilization preference of the customer and record and analyze the acquired information.
In order to solve the technical problems, the invention adopts the technical scheme that:
the customer electricity utilization satisfaction investigation system based on intelligent voice comprises a voice call subsystem and a user interaction subsystem, wherein the voice call subsystem comprises a voice call module, an audio recognition module, a database module, an artificial processing module and an information recording and analyzing module, the input end of the audio recognition module is connected with the output end of the voice call module, the output end of the audio recognition module is respectively connected with the input end of the database module and the input end of the information recording and analyzing module, the input end of the artificial processing module is connected with the output end of the database module, and the input end of the information recording and analyzing module is also respectively connected with the output end of the artificial processing module and the output end of the database module; the user interaction subsystem comprises a user interaction module used for acquiring user intelligent electric meter data, and the output end of the user interaction module is connected with the input end of the information recording and analyzing module.
The voice communication subsystem acquires the customer satisfaction information through voice communication with the customer, the user interaction subsystem analyzes the power consumption requirement of the customer through acquiring the power consumption preference of the customer, and the power consumption satisfaction of the customer and the service of the power supply system can be better analyzed according to the combination of the customer satisfaction information and the power consumption preference of the customer. Specifically, the voice call module is used for calling with a client, investigating the electricity utilization satisfaction condition of the client and transmitting the feedback of the client to the audio recognition module, and the audio recognition module is used for converting voice information into characters, so that the recognition of the database module is facilitated and the feedback content of the client is conveniently recorded; the database module stores a large number of questions about conventional electricity utilization and some electricity utilization information concerned by the client for providing basic answers to the client questions; the manual processing module is mainly used for solving difficult problems for the clients by using manual customer service or solving special requirements of individual clients, and mainly used for making up for the deficiency of the database module and solving the clients or recording the dissatisfaction of the clients for data which are not recorded in the database; the user interaction module is used for acquiring user intelligent electric meter data, wherein the user intelligent electric meter data comprises information of voltage, current, electric power, historical electric quantity and abnormal state, and the power utilization preference of a user can be further acquired according to the intelligent electric meter data; the information recording and analyzing module is used for recording the call result and performing classification statistical analysis on the customer satisfaction, and an improved direction is provided for the power system according to the customer requirements, so that the power system can serve the users more specifically in the follow-up process, the customer satisfaction is improved, and the user happiness is improved.
Preferably, the system further comprises a video identification module for monitoring the presence of customer service personnel and reminding emotion, wherein the input end of the video identification module is connected with the output end of the database module, and the output end of the video identification module is respectively connected with the input end of the manual processing module and the input end of the information recording and analyzing module.
Preferably, the system further comprises an acousto-optic indication module, wherein the input end of the acousto-optic indication module is connected with the video identification output end, and the output end of the acousto-optic indication module is connected with the input end of the manual processing module; the sound and light indication module comprises a loudspeaker for sound prompt and an LED lamp for light prompt.
Preferably, the system further comprises an automatic dialing module, and an output end of the automatic dialing module is respectively connected with the input end of the voice call module and the input end of the information record.
Preferably, the database module contains information of the type of the electric equipment, the type of the electric power, the accepted business and the historical electric power consumption data of the client.
The invention also provides a survey method applying the customer electricity utilization satisfaction survey system based on the intelligent voice, which comprises the following steps:
s1: the voice call module is used for carrying out voice call with the client, and the step S2 is carried out after the power utilization satisfaction condition of the client is investigated; meanwhile, the user interaction module is used for acquiring the information of the user intelligent electric meter and then the step S5 is carried out;
s2: recognizing the voice of the client according to the audio recognition module, converting the voice of the client into corresponding characters, and if the recognition result is satisfaction information, entering step S5, and if the recognition result is other information, entering step S3;
s3: searching the database module, if the identification result can be matched with the content of the database module, entering step S5, and if the identification result cannot be matched with the content of the database module, entering step S4;
s4: the manual processing module is used for carrying out manual identification to help the client to answer questions;
s5: and recording a call result by using the information recording and analyzing module.
Further, before the step S4, the method further includes: and performing field detection by using the video identification module, if the detection is that the customer service is on the field, entering step S4, and if the detection is that the customer service is not on the field, entering step S5.
Further, when the video identification module detects that the customer service is on site, the following operations are carried out: and the acousto-optic indication module is used for sending out sound indication and light indication to remind the customer service of preparing response.
Further, before the voice call module is used for carrying out voice call with a client, the following operations are carried out: and acquiring the telephone of the client in the database, automatically dialing through the automatic dialing module, and if the telephone is connected, entering step S1, and if the telephone is not connected, entering step S5.
Further, the user interaction module acquires data in the user intelligent electric meter, including information of voltage, current, electric power, historical electric quantity and abnormal state.
Compared with the prior art, the invention has the beneficial effects that:
the system can investigate the electricity utilization satisfaction of the user, can solve various questions put forward by the client on line, and also provides manual customer service for solving the questions when the system cannot solve the questions, so that the real satisfaction condition of the client can be obtained; meanwhile, the individual requirements in the satisfaction survey of the power supply service organization can be met, and specific dissatisfaction points of the customers can be known according to the satisfaction survey of the customers on certain electricity utilization businesses, teams and operators. The method comprises the steps that a user interaction module is adopted to obtain data in a user intelligent ammeter and transmit the data to an information recording and analyzing module, so that the user can analyze electricity utilization preference of a customer, the customer electricity utilization preference is analyzed according to the number of customer electricity utilization equipment and historical electricity consumption of the customer, actual satisfaction degree scores of the customer are calculated, and electricity utilization behaviors and character features of the customer are analyzed; statistics and analysis of overall satisfaction can be carried out according to statistics of objects and targets, such as satisfaction rate, dissatisfaction rate, change trend of satisfaction and the like. The improved direction is provided for the power system according to the customer demands, so that the power system can serve the users more specifically in the follow-up process, the satisfaction degree of the users is improved, and the happiness of the users is improved.
Drawings
FIG. 1 is a schematic structural diagram of a customer electricity satisfaction survey system based on intelligent voice according to the present invention;
fig. 2 is a flowchart of a survey method of a customer electricity satisfaction survey system based on intelligent voice according to the invention.
Detailed Description
The present invention will be further described with reference to the following embodiments. Wherein the showings are for the purpose of illustration only and are shown by way of illustration only and not in actual form, and are not to be construed as limiting the present patent; to better illustrate the embodiments of the present invention, some parts of the drawings may be omitted, enlarged or reduced, and do not represent the size of an actual product; it will be understood by those skilled in the art that certain well-known structures in the drawings and descriptions thereof may be omitted.
The same or similar reference numerals in the drawings of the embodiments of the present invention correspond to the same or similar components; in the description of the present invention, it should be understood that if there is an orientation or positional relationship indicated by the terms "upper", "lower", "left", "right", etc. based on the orientation or positional relationship shown in the drawings, it is only for convenience of describing the present invention and simplifying the description, but it is not intended to indicate or imply that the referred device or element must have a specific orientation, be constructed in a specific orientation, and be operated, and therefore, the terms describing the positional relationship in the drawings are only used for illustrative purposes and are not to be construed as limiting the present patent, and the specific meaning of the terms may be understood by those skilled in the art according to specific circumstances.
Example 1
Fig. 1 shows an embodiment of a customer electricity consumption satisfaction survey system based on intelligent voice, which comprises a voice call subsystem and a user interaction subsystem, wherein the voice call subsystem comprises a voice call module, an audio recognition module, a database module, a manual processing module and an information recording and analyzing module, the input end of the audio recognition module is connected with the output end of the voice call module, the output end of the audio recognition module is respectively connected with the input end of the database module and the input end of the information recording and analyzing module, the input end of the manual processing module is connected with the output end of the database module, and the input end of the information recording and analyzing module is also respectively connected with the output end of the manual processing module and the output end of the database module; the user interaction subsystem comprises a user interaction module used for acquiring data of the user intelligent electric meter, and the output end of the user interaction module is connected with the input end of the information recording and analyzing module.
By presetting the electricity utilization satisfaction survey questionnaire for the client in the voice call module, the questionnaire content can comprise the conditions of the type of the electricity utilization equipment, the type of the electricity utilization and the like of the client, and the satisfaction scores of electricity utilization businesses, teams and operators and the like.
The system also comprises a video identification module for monitoring the presence of customer service personnel and reminding emotion, wherein the input end of the video identification module is connected with the output end of the database module, and the output end of the video identification module is respectively connected with the input end of the manual processing module and the input end of the information recording and analyzing module. The video identification module is used for judging whether a customer service person is on the spot or not; specifically, after the audio recognition result cannot be matched with the database information, the video recognition module starts a camera, scans the site by using a face detection technology, detects whether customer service exists on the site, and starts a manual processing module if the customer service exists on the site; if no customer service is detected on the site, the information recording and analyzing module is entered, the feedback information of the customer is recorded on the case, and the customer can be tracked and revisited by the customer service according to the recorded information.
As an embodiment of the invention, the system further comprises an acousto-optic indication module, wherein the input end of the acousto-optic indication module is connected with the video identification output end, and the output end of the acousto-optic indication module is connected with the input end of the manual processing module; the sound and light indication module comprises a loudspeaker for sound prompt and an LED lamp for light prompt. The acousto-optic indication module prompts the customer service to make response preparation by sound and light. The loudspeaker is used for emitting the prompt tone of dripping, can also be set as music or song, is used for reminding the customer service to make and respond to and prepare; the LED lamps can be set to be in an intermittent flashing mode or a normally flashing mode, and can be distinguished by the LED lamps with different colors according to different customers or different requirements, so that the customer service can have more sufficient response in mind.
The invention also comprises an automatic dialing module, wherein the output end of the automatic dialing module is respectively connected with the input end of the voice call module and the input end of the information recording module. The automatic dialing module provides an active return visit function for the invention, a satisfaction investigation system without the automatic dialing module can only carry out satisfaction investigation when a customer calls passively or needs manual dialing to connect the customer, still increases the manual labor intensity, is not intelligent enough, increases the enthusiasm of the satisfaction investigation, can be communicated with a customer telephone unit in a database to obtain a user telephone, carry out automatic dialing and start the user satisfaction investigation, thus the satisfaction condition of the customer can be known in a larger range and the accuracy of the investigation result is improved.
As one embodiment of the invention, the database module comprises the information of the type of the electric equipment, the type of the electric power, the handling business and the historical electric power data of the client. The type of the electric equipment, the type of the electric power, the accepted service, the historical electric power data and the like are conventional information, the conventional inquiry or answer of customers can be met, and other information can be additionally arranged, for example, in order to match with the national encouragement of energy conservation and emission reduction, the measures of reducing the electric charge can be declared for the users with annual electric power consumption or monthly electric power consumption reaching a certain standard, the information can be automatically inquired by the customers, and special policy information in the region can be added into a database for the customers to inquire and know.
As an embodiment of the invention, the intelligent electric meter further comprises a 4G communication module, wherein an input end of the 4G communication module is connected with an output end of the user intelligent electric meter, an output end of the 4G communication module is connected with an input end of the user interaction module, the 4G communication module is used for performing remote data connection to acquire information of the user intelligent electric meter, including but not limited to information such as user electricity voltage, current, electricity degree, historical electricity quantity, abnormal state and the like, and the 4G communication module enables the connection of the intelligent electric meter to be more portable, omits complicated wiring and enables the whole system to be lighter.
Example 2
Fig. 2 shows an embodiment of a survey method of a customer electricity satisfaction survey system based on smart voice according to the present invention, which includes the following steps:
sa: automatically dialing through the automatic dialing module according to the telephone of the client, and entering step S1 if the telephone is connected, and entering step S5 if the telephone is not connected;
the automatic dialing function is one of the intelligent means of the invention, and can further reduce the labor intensity of workers. Specifically, electricity utilization satisfaction investigation can be performed by automatically dialing the subareas one by setting electricity utilization customers in a certain area through the system.
S1: the voice communication module is used for carrying out voice communication with the client, and the step S2 is carried out after the power utilization satisfaction condition of the client is investigated; meanwhile, the user interaction module is used for acquiring the information of the user intelligent electric meter and then the step S5 is carried out;
the voice call module is subordinate to the voice call subsystem, the user interaction module is subordinate to the user interaction subsystem, and the two systems are arranged in parallel and can be operated synchronously.
When the voice communication is carried out with the client, the user can firstly confirm whether the user is the user who needs to be investigated, and accordingly, the corresponding record can be carried out on some clients of which the information of the client is changed but the information is not changed in the system.
The user interaction module is directly connected with the user intelligent electric meter remotely through the 4G module, obtains data in the user intelligent electric meter, including but not limited to information such as user electricity utilization voltage, current, electricity degree, historical electricity quantity and abnormal state, and transmits the information to the information recording and analyzing module.
S2: recognizing the voice of the client according to the audio recognition module, converting the voice of the client into corresponding characters, and if the recognition result is satisfaction information, entering step S5, and if the recognition result is other information, entering step S3;
the DSP can be adopted to execute computer instructions and data interaction, and the DSP transmits the acquired text data and voice data to the computer for communication and matching with a knowledge base in the computer. The database module generally contains information of the customer's electricity utilization equipment type, electricity utilization type, accepted business, historical electricity utilization data and the like.
S3: searching the database module, if the identification result can be matched with the content of the database module, entering step S5, and if the identification result cannot be matched with the content of the database module, entering step S4;
and the computer program judges the data transmitted by the DSP to be matched, and if the matching exceeds the knowledge base, an instruction is sent to the DSP.
Sb: performing field detection by using a video identification module, if the detection is that the customer service is on the field, entering step S4, and if the detection is that no customer service is on the field, entering step S5;
the video recognition module calls the camera to detect the face of the customer service staff and judge whether the customer service staff is present. And starting the face check to the customer service personnel, and further judging whether the customer service personnel are ready for response or not through expression recognition.
And (C) Sc: the acousto-optic indication module is used for sending out sound indication and light indication to remind the customer service of preparing response;
the function of the acousto-optic indication module is similar to the incoming call reminding function of a mobile phone, sound and light are used for reminding, and the specific sound and light forms can be set freely.
S4: manual identification is carried out through a manual processing module to help a client to answer questions;
the manual processing module is mainly used for manually answering through the customer service, the manual processing module firstly informs the customer service of the problems proposed by the customer once again, and the customer can answer accordingly, so that the repeated description of the customer can be reduced; if the customer still does not know the intention of the customer, the customer can directly put forward the requirement to be repeated and then answer the requirement.
S5: and recording the call result by using the information recording and analyzing module.
The information recording and analyzing module mainly comprises two functions of information recording and information analysis, and the information recording is mainly performed aiming at the following conditions:
recording the situation of non-connection when the automatic dialing is not connected;
recording the satisfaction when the audio recognition result is the satisfaction information;
recording the content of the customer consultation when the audio recognition result can be matched with the database information;
fourthly, recording the consultation content of the client, the incoming call time and the incoming call number of the client when no client exists on site according to the video identification result, so as to facilitate follow-up tracking and return visit of the problems;
fifthly, recording the content and result of manual treatment.
The information analysis function is mainly used for classifying objects of the customers, distinguishing the objects according to the electricity utilization types or the electricity utilization equipment types and counting the satisfaction degrees of the customers, wherein the satisfaction degrees can be used for investigating the satisfaction degrees of certain electricity utilization businesses of the electricity utilization customers, teams and operators, analyzing the reasons of dissatisfaction of the customers, counting dissatisfaction points of the customers and the like, and providing directions for subsequent improvement. By applying the investigation method of the customer electricity utilization satisfaction investigation system based on the intelligent voice, the standardization, systematization and intelligent management of the electricity utilization service satisfaction investigation of the power supply service institution can be realized, and the problems that the data dispersion availability is poor, the investigation efficiency is low, the problem flow cannot be traced back and the like are solved.
It should be understood that the above-described embodiments of the present invention are merely examples for clearly illustrating the present invention, and are not intended to limit the embodiments of the present invention. Other variations and modifications will be apparent to persons skilled in the art in light of the above description. And are neither required nor exhaustive of all embodiments. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the claims of the present invention.
Claims (10)
1. A customer electricity consumption satisfaction investigation system based on intelligent voice is characterized by comprising a voice call subsystem and a user interaction subsystem, wherein the voice call subsystem comprises a voice call module, an audio recognition module, a database module, a manual processing module and an information recording and analyzing module, the input end of the audio recognition module is connected with the output end of the voice call module, the output end of the audio recognition module is respectively connected with the input end of the database module and the input end of the information recording and analyzing module, the input end of the manual processing module is connected with the output end of the database module, and the input end of the information recording and analyzing module is also respectively connected with the output end of the manual processing module and the output end of the database module; the user interaction subsystem comprises a user interaction module used for acquiring user intelligent electric meter data, and the output end of the user interaction module is connected with the input end of the information recording and analyzing module.
2. The customer electricity consumption satisfaction survey system based on intelligent voice of claim 1, further comprising a video recognition module for customer service personnel presence monitoring and emotion reminding, wherein the input end of the video recognition module is connected with the output end of the database module, and the output end of the video recognition module is respectively connected with the input end of the manual processing module and the input end of the information recording and analyzing module.
3. The system according to claim 2, further comprising an audible and visual indicator module, wherein an input of the audible and visual indicator module is connected to the video recognition output, and an output of the audible and visual indicator module is connected to an input of the manual processing module; the sound and light indication module comprises a loudspeaker for sound prompt and an LED lamp for light prompt.
4. The system according to claim 3, further comprising an auto-dial module, wherein an output of the auto-dial module is connected to the voice call module input and the information recording input, respectively.
5. The system for investigating customer electricity satisfaction based on intelligent voice according to any one of claims 1 to 4, characterized in that the database module comprises information of customer electricity utilization equipment type, electricity utilization type, acceptance service and historical electricity utilization data.
6. A survey method using the intelligent voice-based customer electricity satisfaction survey system of claim 4 or 5, characterized by comprising the steps of:
s1: the voice call module is used for carrying out voice call with the client, and the step S2 is carried out after the power utilization satisfaction condition of the client is investigated; meanwhile, the user interaction module is used for acquiring the information of the user intelligent electric meter and then the step S5 is carried out;
s2: recognizing the voice of the client according to the audio recognition module, converting the voice of the client into corresponding characters, and if the recognition result is satisfaction information, entering step S5, and if the recognition result is other information, entering step S3;
s3: searching the database module, if the identification result can be matched with the content of the database module, entering step S5, and if the identification result cannot be matched with the content of the database module, entering step S4;
s4: the manual processing module is used for carrying out manual identification to help the client to answer questions;
s5: and recording a call result by using the information recording and analyzing module.
7. The investigation method of the customer electricity satisfaction survey system based on smart voice of claim 6, further comprising, before the step S4: and performing field detection by using the video identification module, if the detection is that the customer service is on the field, entering step S4, and if the detection is that the customer service is not on the field, entering step S5.
8. The method of claim 7, wherein the following is performed when the video recognition module detects that the customer service is on site: and the acousto-optic indication module is used for sending out sound indication and light indication to remind the customer service of preparing response.
9. The investigation method of the intelligent voice-based customer electricity satisfaction investigation system according to any of claims 6 to 8, characterized in that the following operations are performed before the voice call module is used to make a voice call with the customer: and acquiring the telephone of the client in the database, automatically dialing through the automatic dialing module, and if the telephone is connected, entering step S1, and if the telephone is not connected, entering step S5.
10. The system according to any one of claims 6 to 8, wherein the user interaction module obtains information on data in the smart electric meter including voltage, current, electricity degree, historical electricity quantity, and abnormal state.
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