KR20000024112A - How to create and operate an internet community for education service business by applying remote control technology - Google Patents

How to create and operate an internet community for education service business by applying remote control technology Download PDF

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KR20000024112A
KR20000024112A KR1020000003017A KR20000003017A KR20000024112A KR 20000024112 A KR20000024112 A KR 20000024112A KR 1020000003017 A KR1020000003017 A KR 1020000003017A KR 20000003017 A KR20000003017 A KR 20000003017A KR 20000024112 A KR20000024112 A KR 20000024112A
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service
remote control
making
education
education service
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KR1020000003017A
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Korean (ko)
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심재석
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심재석
스페이스 인터내셔널 주식회사
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/20—Education
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/60—Business processes related to postal services

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  • Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Health & Medical Sciences (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Educational Technology (AREA)
  • Educational Administration (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)
  • Electrically Operated Instructional Devices (AREA)

Abstract

PURPOSE: An education service method via internet is provided to give and take helps among members comprising a community in fields of a device usage method, a solution or a trouble management, not depending on a conventional customer service method from a device supplier or manufacturer. CONSTITUTION: An education service construction and management method comprises steps of making a help request(A), automatically brokering a help request to a corresponding expert by making a web site(B), installing a remote control software, stored in a server system, to a service requester's PC by making the software automatically downloaded or directly performing a remote control connection on a web browser(C), making the client PC connected to a service offerer brokered by the server by using the remote control software(D), and receiving an education service on the client PC window shared by a corresponding service offerer(E). The service offerers are intentionally appointed in an initial stage, and later can be induced to voluntarily participate in the education service.

Description

원격제어 기술 응용으로 교육서비스 사업을 하는 인터넷 공동체 조성 및 운영 방법{.}How to create and operate an internet community that operates education service business by applying remote control technology {.}

본 발명은 컴퓨터 원격제어기술 응용으로 교육서비스 사업을 하는 인터넷 커뮤니티 조성 및 운영 방법에 관한 것으로, 종래에는 기계적인 원격제어기술이나 각각 독립적인 기업별로 네트워크상에서 컴퓨터간의 상호 원격제어기술이 개별적인 장애관리 용도 또는 기업이나 기관별 대규모 클라이언트 관리 소프트웨어의 부분적인 기능으로 사용되고 있으며, 최근 초고속 인터넷망의 급증으로 인터넷 사용 인구가 나날이 늘어감에 따라 인터넷 사용자들의 다양한 서비스 요구를 기기 제조업체나 공급업체 등의 고객서비스 만으로는 충족시킬 수 없는 지경에 이르고 있는 현실이다.The present invention relates to a method for creating and operating an internet community for the education service business by applying computer remote control technology. In the related art, a mechanical remote control technology or mutual remote control technology between computers in a network for each independent company is used for individual fault management. It is used as a part of large-scale client management software by companies or organizations, and as the number of Internet users increases due to the recent increase in the high-speed Internet network, it satisfies various service needs of Internet users only by customer service of device manufacturers or suppliers. It is a reality that can not be made.

본 발명은 이와 같은 종래의 원격제어기술 응용 분야를 전세계 인터넷 인구들이 모두 사용할 수 있도록 하여 컴퓨터, 소프트웨어 및 컴퓨터로 운용되는 각종 자동화 기기의 사용법, 장애관리, 문제점 해결 제반 교육 서비스를, 기기 제조업체나 공급업체들만의 고객서비스에 의존하는 것이 아니라, 개인적인 차원의 각 분야 전문가들이 자기들의 전문분야나 관심분야별 공동체 조성을 통하여 서로서로 도움을 주고받을 수 있는 인터넷 커뮤니티를 조성하여, 종래의 대고객 서비스 개념이 아닌 인간대 인간의 대인 서비스로 전환할 수 있는 웹사이트를 구축하여 운용하는 구체적인 방법을 제공하는 것을 목적으로 한다.The present invention enables the use of such a conventional remote control technology application field all over the world of the Internet, the use of computers, software, and various automation devices operated by computers, disability management, problem solving education services, equipment manufacturers or supply Instead of relying solely on customer service, companies in each field at the individual level can create an internet community where they can help each other through the creation of a community based on their specialty or interests. It aims to provide a concrete way to build and operate a website that can be converted into human-to-person service.

본 발명의 또 다른 목적은 남보다 앞서서 배운 사람들이 공동체내에서 자기의 기술이나 정보를 그것을 필요로 하는 모든 이들에게 효과적으로 제공토록 하는 인터넷 커뮤니티를 조성하여 전 인류의 화합을 도모할 수 있는 계기를 구축하자는 것이다.Another object of the present invention is to establish an opportunity to promote harmony among all humanity by creating an Internet community where people who have learned before others can effectively provide their skills and information to everyone in need in the community. Let's do it.

도1은 고객들의 서비스 요청이 인터넷 통신망을 통하여 교육 서비스를 받는 과정을 보여주는 모식도이다.Figure 1 is a schematic diagram showing the process of receiving a customer service request via the Internet communication network.

도2는 서비스 요청자와 서비스 제공 전문가 사이에 교육서비스를 실시함에 따른 구체적 업무흐름을 보여주는 모식도이다.2 is a schematic diagram showing a specific work flow of performing an education service between a service requester and a service provider.

상기한 바와 같은 목적을 달성하기 위한 본 발명에 의한 웹사이트 구성 방법은, 인터넷 네트워크상에서 각종 도움을 요청할 수 있는 웹사이트를 구성하여 놓고, 웹사이트 운영 초기에는 특정한 분야별 전문가를 지정하여 도움 요청이 오면 동 사이트에서 원격제어가 가능한 소프트웨어를 다운로드 받아, 도움을 요청하는 자의 PC화면이나 각종 자동화 기기의 PC화면을 웹사이트에서 지정된 분야별 전문가에게 접속하여, 도움을 주는자가 도움 요청자의 PC 화면을 보면서 키보드나 마우스를 상호 공유하여 채팅으로 의사소통을 하거나, 실제 PC 작동으로 사용법, 장애문제 해결방법 기타 질문사항에 대한 자세한 안내나 답변을 할 수 있도록 한다. 이것은 인터넷 커뮤니티 조성 초기에는 전문가들 확보 문제나 웹사이트를 홍보하는 문제들을 해결하기 위하여 의도적으로 웹사이트의 활성화를 기하자는 것이며, 점차 분야별 전문가 등록을 유도하고 전문가별로 문제 해결에 대한 평가를 하여 순위를 공표하고 사이버머니와 같은 포상도 실시함으로서, 전문가들의 자발적인 참여를 최대화하여 문제의 해결율을 높여 나가면 보다 많은 이용자들이 늘어나게 되어 자생적인 인터넷 커뮤니티가 형성되는 것이다.The method for constructing a website according to the present invention for achieving the above object comprises configuring a website for requesting various kinds of help on the Internet network, and in the initial operation of the website, if a request for help comes by designating an expert for a specific field. Download the software that can be controlled remotely from this site, and access the PC screen of the person requesting help or the PC screen of various automation equipment to the experts in each field designated on the website, and the person who helps you see the PC screen of the person requesting help. Share your mouse with each other to communicate via chat, or use your PC to give detailed instructions or answers on how to use, troubleshoot problems, and other questions. This is to intentionally activate the website in order to solve the problem of securing experts or promoting the website in the early stages of the creation of the Internet community. By making public announcements and awards such as cyber money, maximizing the voluntary participation of experts to increase the resolution rate of problems will increase the number of users and create a self-sustaining Internet community.

이하, 도면을 참조하여 본 발명을 상세히 설명한다.Hereinafter, the present invention will be described in detail with reference to the drawings.

본 발명의 도1에서,In Figure 1 of the present invention,

도1의 서비스 요청그룹(100)이란 컴퓨터, 소프트웨어 및 컴퓨터로 운영되는 각종 자동화기기의 실사용자로서 인터넷을 통하여 사용법, 장애사항, 각종 의문점들에 대한 교육 서비스 요청하는자들의 그룹이며 이들이 인터넷 통신망(200)을 통하여 제반 서비스 요구사항을 동 웹사이트 서버(300)에 접수토록하고, 접수된 내용은 서버의 데이터베이스(400)에 입력되면서 서비스 제공 그룹의 해당분야 전문가에게 자동 중개하여 처리토록 하는 과정으로 구성되어 있다.The service request group 100 of FIG. 1 is a real user of various automation devices operated by computers, software, and computers. The service request group 100 is a group of requesting educational services for usage, obstacles, and various questions through the Internet. Through the 200, the service request is received at the website server 300, and the received information is entered into the database of the server 400, and the process is automatically mediated to the experts in the relevant field of the service providing group for processing. Consists of.

도2는 본 발명에서 서비스 요청자(100-1)가 서비스요청(A)을 하게되면 서버(300-1)는 이를 서비스제공자에게 자동 중개하여 서비스요청(B)하고 동시에 원격제어 소프트웨어를 다운로드 및 설치 또는 직접 웹 브라우저 상에서 원격제어 접속(C)하게 하며, 서비스 요청자(100-1)는 동 원격제어 소프트웨어를 서버에서 중개된 서비스 제공자에게 자신의 PC화면을 공유토록 접속(D)하여 서비스 제공자(500-1)와 공유된 PC화면상에서 서비스를 제공받거나 교육(E)을 받게 구성되어 있다.2 shows that when the service requester 100-1 makes a service request A in the present invention, the server 300-1 automatically brokers the service request to the service provider B and downloads and installs the remote control software at the same time. Alternatively, the remote control connection (C) is directly performed on the web browser, and the service requester 100-1 connects the remote control software to the service provider brokered in the server so as to share his PC screen (D) and the service provider 500. -1) It is configured to receive service or education (E) on the shared PC screen.

이상에서 설명한 바와 같이 본 발명에 의한 원격제어기술을 응용하여 교육서비스 산업을 하는 인터넷 커뮤니티 조성 및 운영방법은 인터넷 사용자들의 다양한 요구사항을 기기 제조자나 공급업체들이 일일이 신속하게 해결하지 못하는 현실 상황에서 좀 더 자세하고 신속하며 펀리한 방법으로 컴퓨터, 소프트웨어 및 각종 자동화기기 사용법이나 장애문제, 교육서비스들을 받을 수 있게 된다면 공동체적인 인류의 삶을 보다 행복하게 누릴 수 있게 될 것이다.As described above, the Internet community creation and operation method for the education service industry by applying the remote control technology according to the present invention is a reality in which device manufacturers or suppliers cannot solve various requirements of the Internet users quickly. The more detailed, faster, and more efficient way to use computers, software, and automated devices, the problems of disability, and the educational services will make the life of a community more happier.

Claims (2)

컴퓨터, 소프트웨어 및 컴퓨터로 운용되는 각종 자동화기기 사용법, 장애처리, 문제점 해결과 같은 교육서비스를 하는 웹사이트를 구축하여, 서비스 요청자가 동 사이트에 서비스를 요청하면 이를 서비스 제공자인 각 분야별 전문가에게 자동 중개하는 단계와,Establish a website that provides educational services such as computer, software and various computer-operated automated equipment usage, troubleshooting, and problem solving. When a service requester requests a service to the site, it is automatically mediated to experts in each field. To do that, 동 사이트의 서버에 저장된 원격제어 소프트웨어를 자동으로 다운로드 되도록 구성하거나 또는 직접 웹브라우저 상에서 원격제어 접속하여 서비스 요청자의 PC나 서비스요청 기기를 통제하는 PC에 설치하는 단계Configure the remote control software stored in the server of the site to be downloaded automatically or install it on the PC that controls the service requester's PC or the service requesting device by remotely accessing the web browser directly. 및 원격 제어 소프트웨어를 이용하여 서비스 제공자의 PC에 서비스요청자의 PC화면을 공유토록 접속하여 공유된 PC화면상에서 서비스를 제공하거나 교육을 실시하는 단계를 포함하는 교육 서비스 사이트를 구축, 운영하는 방법.And accessing a service requester's PC screen to a service provider's PC by using a remote control software to provide a service or conducting training on the shared PC screen. 제1항에 있어 서비스 제공자들은 초기에는 의도적으로 지정할 수 있으나, 점진적으로는 자발적인 등록에 의한 참여를 유도하여 자생적인 인터넷 커뮤니티를 조성하는 단계로 웹사이트로 구축 운영하는 방법.The method of claim 1, wherein service providers may be designated intentionally at first, but progressively encourage participation by voluntary registration to build a self-sustaining Internet community.
KR1020000003017A 2000-01-21 2000-01-21 How to create and operate an internet community for education service business by applying remote control technology KR20000024112A (en)

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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20030029449A (en) * 2001-10-05 2003-04-14 미츠비시 쥬고교 가부시키가이샤 Remote training method, remote training device, remote training system, remote teaching method, remote teaching device, remote teaching system, and computer-readable recording medium
KR100442979B1 (en) * 2001-05-03 2004-08-04 주식회사 넷채널 Method of on-line educating for network apparatus using simulation interface, and computer readable medium having stored thereon computer executable instruction for performing the same
KR100756180B1 (en) * 2006-02-09 2007-09-05 이재천 The franchise system using company working process of the internet remote control to the personal computer

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100442979B1 (en) * 2001-05-03 2004-08-04 주식회사 넷채널 Method of on-line educating for network apparatus using simulation interface, and computer readable medium having stored thereon computer executable instruction for performing the same
KR20030029449A (en) * 2001-10-05 2003-04-14 미츠비시 쥬고교 가부시키가이샤 Remote training method, remote training device, remote training system, remote teaching method, remote teaching device, remote teaching system, and computer-readable recording medium
KR100756180B1 (en) * 2006-02-09 2007-09-05 이재천 The franchise system using company working process of the internet remote control to the personal computer

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