KR20000012642A - method and apparatus of electronic commerce for managing transaction of non-standardized goods in internet shopping mall based on regional distribution centers - Google Patents

Abstract

PURPOSE: An electronic commercial transaction method is provided to order for a nonstandard product and confirm quantity of order. CONSTITUTION: An internet shopping mall connects a plurality of product centers and a database systems corresponding to the product centers through an application server. The application server is connected to a settlement system. A customer connects a specific product center and does his shopping. The customer is capable of ordering a nonstandard product by a measuring unit, confirming a quantity of order by an image, and appointing a delivery date.

Description

Method and apparatus of electronic commerce for managing transaction of non-standardized goods in internet shopping mall based on regional distribution centers}

The present invention relates to an electronic commerce system using the Internet, and more particularly, to an electronic commerce operation method and apparatus for supporting electronic commerce for non-standard products in an internet shopping mall system based on a regional distribution center. will be.

Recently, with the increasing trend of Internet users, electronic commerce using Internet shopping malls has been actively performed. In order to support e-commerce, an internet shopping mall system is required.

Existing e-commerce shopping malls generally handled only standardized products that can be ordered by number or quantity, such as industrial products or processed agricultural and fishery products. In particular, processed foods (communicated foods) are standardized in the case of foods that are routinely needed in homes and businesses, but unprocessed foods (agriculture and livestock foods) are not standardized and cannot be handled in existing e-commerce shopping malls.

In order for the Internet shopping mall system to be popularly recognized and commercially successful, it is very important to diversify customized orders and products that meet various customer needs and desires. To this end, it is necessary to be able to prepare a product menu covering both standard and non-standard products, and in particular, to establish a trading environment that provides convenient and satisfactory service for the purchase of non-standard products. It is, of course, not simple to build an Internet shopping mall system so that non-standard products can be purchased in e-commerce. This is because the process of purchasing non-standard products in the real trading market should provide a similar trading environment. In particular, it is necessary to provide functions such as providing information to determine the adequacy of the order quantity to the customer, and handling inconsistencies between the prepayment amount for the order quantity and the price of the commodity of the metered quantity (a matter of settlement processing). .

Another requirement of the Internet shopping mall system for commercial success is to create an environment in which orders can be delivered to customers in a timely and secure manner. Desired delivery time may vary depending on the orderer. In some cases, you may wish to deliver within a few days from the time of order, and sometimes within a few hours. In order to satisfy all of these various delivery times, it is not only necessary to secure a number of distribution centers distributed in various locations in the region, but also to connect the distribution centers closest to the desired destinations with customers and to check the status of the goods in the distribution centers. There is a need for a transaction service environment that accepts orders on a standard basis and performs delivery that satisfies the received orders.

However, service providers (sellers), such as the conventional Internet shopping mall system or home shopping system, handled only standard products entirely, so it was rare to have a distribution center operated by themselves. Since non-standard agricultural and livestock products have a long delivery time due to storage problems, their freshness decreases. Therefore, it is required to have a device that delivers quickly based on a distributed logistics center in close contact with customers. Therefore, the conventional e-commerce method has a problem that can not fully satisfy the needs of customers.

Furthermore, the ability to handle customer complaints about delivered goods, the delivery date designation function, and the related inventory management functions can also contribute to the commercial success of the Internet shopping mall system. .

The present invention provides a method for operating an e-commerce system of an Internet shopping mall system that can provide a customer with information that can be ordered by a customer by ordering the non-standard product by weight or volume, and can determine the adequacy of the order quantity by checking the ordered amount through an image. It is a primary object to provide.

It is a second object of the present invention to provide a method for operating an electronic shopping mall of an internet shopping mall system, which allows an order product to be delivered safely at a desired date and time while operating a plurality of distribution centers distributed in various regions.

In another aspect, the present invention provides a method for supporting the electronic commerce of non-standard goods through the Internet shopping mall by enabling the settlement process for the difference between the actual weighing results of the non-standard goods ordered and the amount of the settlement. do.

Furthermore, the present invention enables to accurately manage and adjust the changed inventory amount according to the shipment and receipt of goods for a number of distribution centers to support the e-commerce of non-standard goods through an Internet shopping mall based on a regional distribution center It is a fourth object to provide a method.

A fifth object of the present invention is to provide a method for supporting an e-commerce based on an internet shopping mall that can increase customer satisfaction by allowing a customer to autonomously claim compensation when there is a claim for a delivered product. It is done.

Furthermore, a sixth object of the present invention is to provide an electronic commerce apparatus suitable for achieving each of the above objects.

Figure 1 is a schematic diagram showing the overall configuration and contents of the exchange information of the Internet shopping mall system based on the distributed regional distribution center according to the present invention.

FIG. 2 is a schematic diagram of a processor net showing the type of database provided by the server of the processor net shown in FIG. 1 in connection with the present invention.

3 is a flowchart showing an overall overview of an electronic commerce operating method according to the present invention.

4 is a flowchart illustrating a method of controlling a jurisdiction distribution center decision and purchasing decision procedure.

5 is a flowchart illustrating a method of controlling a payment method determination and order processing procedure.

6 is a flowchart illustrating a method of controlling the weighing and picking of an ordered product and a settlement process of an order in a corresponding distribution center.

7 is a flowchart illustrating a method of controlling an inventory processing procedure.

8 is a flowchart for explaining a method of controlling an adjustment procedure of inventory processing.

9 is a flowchart illustrating a method of controlling a processing procedure of a delivery date specifying order.

10 is a flowchart illustrating a method of controlling an online order processing procedure.

11 is a flowchart illustrating a method of controlling the settlement processing process.

12 is a flowchart illustrating a method of controlling a processing procedure of autonomous compensation claim.

<Description of the symbols for the main parts of the drawings>

10: ProcessNet 20: Customer Interface

30: logistics center 40: payment system

50: Management Support Interface

100: application server 200: database

210: Order database 212: Online order database

214: Delivery date assignment order database 216: Order adjustment settlement database

218: customer database 220: non-standard product database

222: standard product database 224: point database

226: Stock Inventory Database 228: Stock Database

230: Inventory adjustment database 232: Shipping database

234: Autonomous Claims Database

The electronic commerce operating method according to the present invention is based on an internet shopping mall based on a distribution center distributed in servers and one or more regions.

In order to achieve the first object, a product order window for ordering, by weight or volume, the quantity of non-standard goods that the customer wishes to purchase is displayed on the customer's computer monitor together with the weight or volume information of the product. There is provided an electronic commerce operating method having a step of making. Preferably, the method may further include displaying an amount of the non-standard product selected by the customer as an image on the customer's computer monitor before order confirmation.

In order to achieve the second object, when a customer logs on to the Internet shopping mall through his or her computer terminal, the interface of an adjacent logistics center and / or a logistics center in a desired region is opened by opening the interface closest to the customer's address. Connecting to the customer to control the customer to tour the product information of the distribution center connected; And providing information on the product stock held by the connected distribution center to the computer terminal of the customer at the point of purchase of the customer.

The second object is, after the customer confirms the purchase goods and the amount thereof, asking the customer through the screen of the payment method of the purchase price; If the customer selects a payment medium that requires a procedure for verifying the validity of the qualification, such as a credit card, a debit card or an electronic cash, etc. Establishing an order for only; And asks the customer to confirm the delivery date of the purchased goods to the customer who has established the order, and if the delivery date is specified, it is registered in the delivery date designation order database of the corresponding distribution center. It updates the data of the ordered goods with respect to the order inventory database which records the stock information which deducted the quantity of the established goods, and registers the order database which records the order information for the corresponding distribution center. It can be more surely achieved by the electronic commerce operating method characterized in that it comprises a step.

In order to achieve the third object, for each distribution center, the step of measuring the non-standard goods related to the identified unprocessed order by the order amount (picking) to extract from the inventory goods to the goods to be delivered (picking); Updating the inventory database with respect to the inventory database for recording actual inventory information of each distribution center, reflecting the details of the delivery target goods extracted from the distribution center; And if there is a difference between the price of the measured product and the amount paid by the customer as a result of the actual measurement of the non-standard product for delivery, the details are recorded in the order adjustment settlement database, and the amount of the difference is indicated. There is provided an electronic commerce management method comprising the step of adjusting the reserve points of the customer by recording in the database.

In order to eliminate the customer's curiosity about the result of the settlement process, after the completion of the order adjustment settlement and adjustment of the reserve point is completed, further comprising the step of notifying the customer by e-mail details of the order adjustment settlement and adjustment of the reserve point. desirable.

Furthermore, as another aspect for achieving the third object, when a customer logs on to the Internet shopping mall to process a settlement with the customer, the accumulated reserve corresponding to the available cash recorded in the pointer database is recorded. Reading the point and notifying the customer; And asking the customer if they wish to send money within the range of their reserve points, and if the transfer is requested, after the transfer is processed, or if the transfer is not used as a payment for the purchase of goods, There is provided an electronic commerce management method comprising the step of updating the contents of the point database to be deducted from its own reserve points by the amount used as an amount or a payment amount for purchase.

Furthermore, in order to achieve the fourth object, an inventory database for recording actual inventory information of each distribution center for non-standard goods and an actual product not yet released from the distribution center but only an order are established from the actual inventory of each distribution center. Preparing an order inventory database for each distribution center, which records information on inventory amount after deducting the order quantity for each distribution center; If an order is established, the orderable inventory of the order inventory database of the distribution center where the order is established is adjusted by the order quantity, and if there is a shipment of the ordered product at a specific distribution center, the inventory quantity of the inventory database of the specific distribution center is equal to the shipment quantity. A first inventory adjustment step of adjusting; A second inventory adjustment step of adjusting the inventory amount when the goods are received in the distribution center by reflecting the quantity of the goods received in common in the inventory database and the order inventory database of the distribution center; And when the order deadline is reached, the order is closed and the inventory of the order inventory database is confirmed for each distribution center.When the delivery deadline is reached, the order is finished at each distribution center and the inventory of the inventory database is determined for each distribution center. There is provided an electronic commerce operating method comprising the step of determining inventory.

In order to achieve the fifth object, providing a claim for autonomous compensation that the customer can autonomously request the seller for compensation for the defective product delivered; Monitoring whether a customer fills in claims through the autonomous claim window and registering the claim in an autonomous claim database; And judging whether the claim is appropriate when referring to the order history and / or transaction performance of the customer, according to a review routine prepared in advance.

In addition, if it is determined that the appropriate claim for compensation is determined as the result of the examination, the amount of compensation recognized in the point database for recording the point information available for cash transfer or cash available to the customer according to the customer's intention is the point of the customer. It is preferable to further include the step of reflecting.

In order to achieve the sixth object, there is provided an Internet-based electronic commerce management apparatus for realizing electronic commerce over the Internet. The electronic commerce management device includes one or more distribution centers distributed in one or more regions and which manages the delivery of ordered goods to the jurisdiction, each of which has a measuring means and a computer to measure non-standard goods. Logistics center group having a computer environment capable of communication; The validity of the qualification for the customer interface for interfacing the customer access to the electronic commerce management device through a web browser, the logistics center interface for enabling data communication with the distribution center, and the payment method of the product payer and the price of the product Provides a payment system interface that enables data communication with a payment system that handles payment, and opens an interface of a distribution center in a specific region according to the address and / or intention of the customer for a customer logged in through the Internet. An application server for providing a product order window for ordering the quantity of non-standard goods by weight or volume, which the customer wishes to purchase, with price information per weight or volume of the corresponding product through a customer interface; And data storage means for storing data on information about the customer and the product order issued by the customer, information on the product stock of the distribution center and each distribution center, and information on settlement processing.

Preferably, the application server further includes a function of displaying an amount of the non-standard product selected by the customer as an image to the customer through the customer interface before confirming the order.

The application server may further include a function of displaying in the product order window of the customer interface so that the customer knows the stock of the non-standard product held by the seller at the time of purchase of the customer.

Furthermore, the data storage means has a point database for managing points for each point of reserve having an equivalent status to cash; The application server calculates the remaining amount of the product price minus the actual product price as the settlement amount, if there is a difference between the actual product price determined by actual weighing the non-standard product to be delivered and the product price prepaid by the customer, It is preferable to further have a function of accumulating the settlement money in accordance with the customer's intention or cumulatively reflecting the points accumulated in the points database equivalent to cash.

Furthermore, the data storage means has a point database for managing for each customer a reserve point having a status equivalent to cash; When the application server asks the seller for a compensation voluntarily determined by the customer on the basis of the defect on the non-standard goods received, the application server compares and analyzes the purchase information of the customer and the data on the compensation claim details according to the prepared inspection routine. For the customer whose adequacy of the claim is recognized by the examination, the remittance of the recognized reward is made according to the customer's intention or the cumulative points reflected in the points database can be accumulated in the points database. It is preferable to provide.

The application server may further include a function of providing an autonomous compensation claim window through the customer interface so as to autonomously request a compensation from the seller for the defect of the delivered product.

The above functions may be configured in various combinations to provide the functions of the application server.

Preferred configurations and various embodiments of the invention will be more clearly understood from the description of the claims and the following detailed description.

Hereinafter, the present invention will be described in more detail with reference to the accompanying drawings.

Figure 1 is a schematic diagram showing the overall configuration and contents of the exchange information of the Internet shopping mall system based on the distributed regional distribution center according to the present invention. The shopping mall system is largely centered on a server system of a shopping mall system called a process net 10, a customer interface 20, one or more distribution centers 30, a payment system 40, And the management support room interface 50 has a configuration that is connected to the computer communication network.

A personal computer, Internet television, or equivalent multiple customer terminal (not shown) connects to processor net 10 via customer interface 20. The customer proceeds through the web browser installed on his terminal through the process net (10) of the shopping mall service provider (hereinafter referred to as 'seller') purchase, order history inquiry, claims for defects (compensation claims), The process net 10 provides the order inventory information, the delivery information, the claim result, etc. to the customer terminal through the customer interface 20 in response to the customer request.

A plurality of distribution centers 30 which are operated under the management of a shopping mall system service provider are geographically distributed in various places. Divide the whole country into several districts, and establish a distribution center for each district. It is a so-called regional distributed logistics center system. Each distribution center is provided with a computer system that can be connected to the process net 10. All database servers (200 in FIG. 2) of the shopping mall are centralized together with the application server (100 in FIG. 2) to form a process net 10, and each distribution center computer system uses a database of servers. The centralized client-server system may be implemented, or each distribution center may have its own database server, and the centralized client-server system may be provided with a common database and application server 100. Either way, you need a separate database for each distribution center. The database system is shown in detail in FIG. 2 and will be described later.

The process net 10 accesses a database of each distribution center to obtain necessary information or to update existing information. That is, the process net 10 transmits the order information of the customer to the database of the corresponding distribution center, and obtains the order inventory information, order inventory adjustment information, and release information from the database of the distribution center 30 to inform the customer or Updates such as changes in inventory levels.

Between the process net 10 and the management support interface 50, deliver the claims raised by the customer, process the claims if they have been processed, and confirm the confirmation when the customer deposits the purchase price online, etc. This is done.

Between the process net 10 and the payment system 40, the customer is required to approve the user's qualification, such as a credit card, debit card or electronic cash, for payment of the purchased product. When payment is to be made as a means of payment, information such as a request for approval of payment and approval (or rejection) of the payment means is exchanged.

FIG. 2 is a schematic diagram of the processor net 10 showing the type of database included in the server of the processor net shown in FIG. The process net 10 includes an application server 100 and various databases (hereinafter referred to as 'DB') 200 required for an internet shopping mall service based on a distributed distribution center.

Types of the database 200 to be provided in the process net 10 are as follows.

(1) Order DB (210) for recording the customer's order information.

(2) An online order DB 212 that records information about an order when making an on-line deposit of a payment method for a purchased product.

(3) A delivery date designation order DB (214), which records information about a customer's order, specifying the delivery date of the purchased goods.

(4) Order adjustment settlement which records the details necessary to adjust the order quantity to match the actual weighed result if there is a difference between the price of the metered product and the amount paid by the customer as a result of the actual weighing of the non-standard product. DB (216).

(5) Customer DB (218) for recording personal information such as name and address of registered customer

(6) Non-standard products DB (220), which records product information on non-standard products, such as agricultural and livestock products, sold in weighing units such as weight or volume.

(7) Standard product DB (222) for recording product information on standard goods sold in packing units (number or number) such as industrial products or processed agricultural and livestock products.

(8) If there is a difference between the actual product price determined by actual measurement of the recognized compensation or non-standard goods to be delivered and the price paid by the customer in advance, the settlement price minus the actual product price Point DB (224) that records the details necessary to accumulate the points to reserve.

(9) An order inventory DB (226) that records the inventory information of the distribution center, deducting the order quantity of the goods that have not been released from the distribution center but have only orders.

(10) Stock DB (228) that records the actual stock information of the distribution center for the goods.

(11) Reconciliation of the goods actually received or released to the distribution center, if the order is reflected in the order inventory DB 226, and the discrepancy between the inventory DB 228 and the order inventory DB 226. In one case, the inventory adjustment DB 230 for recording information on the adjustment details and the like.

(12) A delivery DB (232) for recording the information requested for delivery and information on the delivery processing status.

(13) An autonomous claim DB (234) that records information about the customer's autonomous claim and delivery of the goods to be delivered.

All of the above databases may be constructed separately for each distribution center, but online order DB (212), customer DB (218), non-standard product DB (220), standard product DB (222), point DB (224) Considering the strong nature of the public DB, which does not need to be provided for each distribution center, these DBs are constructed as a central public DB, and only the other DBs are assigned to each distribution center. You can also take a form.

Figure 3 is a flow chart showing the overall overview of the e-commerce operation method in the Internet shopping mall system according to the present invention. The electronic commerce operating method according to the present invention has a large procedure as follows.

(1) step S10 of processing a customer logging in to a process net 10 through a web browser of his terminal, that is, a customer interface 20.

(2) determining the competent distribution center based on the registered address and intention of the customer and connecting the customer to the interface of the competent distribution center (S12).

(3) providing the product information of the connected jurisdiction distribution center to the customer and processing the purchasing decision process (S14).

(4) processing the payment process for the purchased goods (S16).

(5) step (S18) of processing whether or not the order for the delivery date for the customer whose payment is confirmed.

(6) If the order does not specify a delivery date step of adjusting the order inventory by reflecting the order details in the order inventory DB (226) and the order DB (210).

(7) In the distribution center, step (measuring) and picking (picking) for the non-standard goods ordered and reflects the result in the inventory DB (228) (S22).

(8) calculating a mismatch between the prepaid product price and the price of the actual metered product and reflecting the difference in the reserve point DB 224 (S24).

(9) Packaging and shipping the picked goods (S26, S28).

(10) step (S30) to record the delivery history for the goods shipped and adjust the details of the goods in stock.

Each flowchart of FIGS. 4-12 shows the flow of a more detailed procedure of each step above.

4 is a flowchart illustrating a method of controlling a jurisdiction distribution center decision and purchasing decision procedure.

First, the application server 100 performs a matching procedure between the customer and the distribution center (S10, S12). When the customer logs on to the process net 10 while revealing his identification number (ID No.) on a web browser on his terminal, the application server 100 inquires the customer DB 218 and logs on the customer's address. Read the same personal information (S102). The application server 100 checks whether to deliver the ordered product to another region while providing the customer with information about the nearest competent distribution center based on the read address, etc. S104), and the interface of the competent distribution center according to the address of the customer. Open (S108) or open the interface of the logistics center of another region to be connected to the customer (S106).

As such, the present invention is preferably based on a network of distribution centers in which a plurality of distribution centers are distributed in various regions in order to deliver goods quickly and safely at a time desired by the customer, and information of the distribution center according to the location or delivery location of the customer. Take a way to provide.

The application server 100 processes the purchase decision procedure according to the customer's intention connected to the specific distribution center (S14). Specifically, in order to allow the customer to access the product information while touring the distribution center, the application server 100 is not yet delivered from the order inventory amount, that is, the actual inventory of the goods held by the distribution center from the order inventory DB 226 Inventory information deducting the quantity of the product that has been ordered only (this is the quantity of the new orderable product that can be delivered without disrupting the customer's order at this point) and the non-standard product DB (220) The product information is read from the standard product DB 222 and provided to the customer. In the process of reviewing the provided information, when the customer selects a product to purchase (S110), the application server 100 recognizes this and opens a product order window (S112). When the purchase amount of the product selected in the product order window is determined (S114), the application server 100 recognizes this and asks whether the user wants to view an image of the amount of the product determined by the customer (S116). Using the simulation technique, the image is provided to the terminal screen of the customer (S118). If it is desired to further increase or decrease the amount displayed on the screen, the process returns to the purchase amount determination step (S114). If the user does not want to view the image or the user does not want to change the purchase amount as a result of viewing the image output, the purchase intention for the selected amount of the product is determined (S122). The amount of the product determined to be purchased is recorded in a temporary storage place called a shopping cart (S124), and a message is sent to the customer to continue the purchase (S126). If the user wants to proceed with the purchase of the product further, the process is fed back to the product selection step (S110).

One of the main functions provided by the present invention is to provide inventory information to the customer. The provision of this information allows the customer to know the stock of the seller at the time of his or her purchase, so that although he is shopping in cyberspace, he feels familiar with the product shelves in the real world. In addition, the video viewing procedure is a very important function especially for selling non-standard products in the internet shopping mall. Since non-standard products are ordered by weight or volume units, for example, if you ordered 2.5Kg of tangerine, it is difficult to know exactly how much you ordered. Therefore, 2.5Kg of tangerine is processed by the image simulation technique so that customers can visually check and solve the question and let the customer adjust the order quantity by themselves. You can increase your satisfaction.

5 is a flowchart illustrating a method of controlling a payment method determination and order processing procedure. After proceeding with the purchase decision procedure (S14), the payment procedure (S16) is performed. In detail, when the payment doctor of the customer is confirmed, the application server 100 reads the data on the product and the order amount of the product contained in the shopping cart and confirms it to the customer (S130). Check whether there is a correction intention to the order amount (S132). If there is a correction doctor, the customer modifies the contents of the shopping cart, the application server 100 recognizes the modification and updates the data of the shopping cart and displays the updated shopping cart again on the monitor of the customer (S134). Furthermore, the application server 100 after the modification of the shopping cart is confirmed the payment method to the customer (S136), if the customer wants to pay by the method of making an online deposit to the bank, the online order DB (212) The contents thereof are registered in (S138). If the customer selects a payment method that requires a validation procedure, such as a credit card, debit card or electronic cash, as the payment method, the application server 100 may Access to the gateway port of the payment system 40 of the payment medium (for example, KFTC) corresponds to requesting payment approval (S140) to confirm the validity of the qualification as a payer of the customer (S142). ). The application server 100 issues an approval number only to the customer who approves the validity of the qualification result, and establishes the order (S146).

After the order is established, subsequent processing according to the order is performed (S18). Specifically, the application server 100 asks the customer whether to specify a delivery date for the ordered goods (S148), and if the user wants to specify the recipient's name and address and a desired delivery date, the details according to the delivery date specified delivery date. The order is registered in the DB 214 (S150). If you do not wish to specify a delivery date, it is recommended that you deliver in real time within the earliest time allowed by the seller's delivery system. If the approval number is issued and the order is finally confirmed, the stock of new products that can be ordered at the distribution center after the date of confirmation on that day is reduced (of course, If it is made again, the change of the available inventory amount occurs, but this may be reflected at that time) Therefore, the application server 100 reflects the decrease amount in the order inventory DB 226 (S152). The update result of the order inventory DB 226 will be accessed by the customer accessing the information after the update time. In addition, the application server 100 registers the order history established in the order DB (154) (S154).

6 is a flowchart illustrating a method of controlling the weighing and picking of an ordered product and a settlement process of an order in a corresponding distribution center. When each distribution center confirms the order history requested to the corresponding distribution center through its own computer system, the application server 100 searches the order DB 210 and notifies the distribution center online of the order details (S156). After receiving the order history, the distribution center measures the ordered non-standard goods by the order amount (measuring) and extracts (picking) from the stock goods to the goods to be delivered (S158). Weighing and extraction may be performed manually or automatically by a machine or a combination of manual and automatic depending on the degree of automation of the distribution center. The data is updated by reflecting the product details extracted by the distribution center to the inventory DB 228 that records actual inventory information (S160).

Next, a process of processing settlement and point adjustment is performed (S24). The application server 100 determines whether there is a difference between the price of the measured product and the amount previously paid by the customer as a result of the actual measurement of the non-standard product for delivery (S162). The application server 100 immediately outputs a receipt and an order statement when there is no difference between the two amounts (S168). However, if there is a difference, the application server 100 records the details in the order adjustment settlement DB 216. Record the amount of the pointer DB (224) to adjust the reserve points of the customer (S164). After the adjustment of the order adjustment settlement and reserve points, the application server 100 notifies the customer by e-mail of the adjustment details of the order adjustment settlement and the reserve points. In parallel with the above procedure, the distribution center proceeds to package the goods to be delivered and deliver them to the destination (S26, S28).

Next, FIG. 7 is a flowchart illustrating a method of controlling an inventory processing procedure. Each distribution center may have more than one issue and receipt of goods each day. It is necessary to reflect the changed contents according to the goods receipt and goods issue to the inventory DB 228. In addition, since the customer's orders will also be repeated many times every day, it is necessary to update the data of the order inventory DB 226 according to the establishment of the order together with the changes due to the receipt of new products. Such inventory processing is performed periodically by the application server 100. At the beginning of every stock processing cycle, the initial values of the stock DB 228 and the order stock DB 226 are made equal (S170 and S178). If the order is established, adjust the orderable inventory of the order inventory DB (226) of the corresponding distribution center where the order was established by the order amount (S178), and if there is a shipment of the ordered goods in a specific distribution center, the stock of the specific distribution center by the corresponding quantity Adjust the inventory of the DB 228. In addition, when a product is received in a specific distribution center (S186), the amount of received goods is reflected in common to the inventory DB 228 and the order inventory DB 226 of the distribution center to adjust the inventory amount (S174, S182). When the order deadline is reached, the order is closed and the stock of the order inventory DB 226 is confirmed for each distribution center (S184). When the delivery deadline is reached, the shipment is closed at each distribution center and inventory for each distribution center. The stock of the DB 228 is confirmed (S176).

8 is a flowchart for explaining a method of controlling an adjustment procedure of inventory processing. After finishing the above-described inventory processing and confirmation, the application server 100 checks whether the determined inventory of the inventory DB 228 and the confirmed inventory of the order inventory DB 226 (S186). If a discrepancy is found, the data of the order stock DB 226 is modified to match the stock of the order stock DB 226 with the stock of the stock DB 228 (S188). It is evident that the discrepancy between the two DBs 226, 228 at the end of every inventory processing cycle, i. Therefore, adjusting based on the inventory DB 228 reflecting actual circumstances becomes a measure to prevent an order accident. If the data match is confirmed between the two DBs 226 and 228, such adjustment will be unnecessary.

10 is a flowchart illustrating a method of controlling an online order processing procedure. As shown in the flowchart of FIG. 5 when the customer selects the online payment method, the application server 100 periodically accesses the online order DB 212 to check whether the payment is made (S210). The customer whose payment is confirmed has the status of the customer whose order is confirmed, and the subsequent processing is the same as the step S146 of granting the approval number in FIG. 5 (S212, S214, S216, and S218).

9 is a flowchart illustrating a method of controlling a processing procedure of a delivery date specifying order. This procedure is a procedure for the case where the customer who has confirmed the online payment or the customer who has confirmed the validity of the qualification in the payment system 40 wants to specify a delivery date. The application server 100 first accesses the delivery date designation order DB 214 to search for a registered delivery date (S200), and selects only orders to be delivered on the same day from the searched data and deletes or deletes the order from the delivery date designation DB 214. The flag is displayed (S202). The data on the selected day's delivery target is reflected in the order inventory DB 226 to adjust the orderable inventory information (S204) and at the same time reflect the order DB 228 (S206). Orders that are not subject to the same day delivery may be maintained in the delivery date designation order DB (214) (S203).

12 is a flowchart illustrating a method of controlling a processing procedure of autonomous compensation claim. The autonomous compensation claim is a service function that enables the customer to make an autonomous and convenient claim for compensation when the customer is not satisfied with the quality or condition of the delivered product. When the customer logs in to the process net 10 (S232), the application server 100 provides a button for opening the autonomous compensation claim window on the customer interface screen. When the customer presses this button, the application server 100 opens the autonomous compensation claim in response (S234). In this window, the customer autonomously determines and fills in compensation contents, such as the reason for the charge and the amount of the charge, and requests the compensation, and the application server 100 reads it and records it in the autonomous compensation claim DB 234 (S236). In addition, the application server 100 examines the claimed compensation according to a verification procedure prepared by the seller, that is, a software-implemented audit routine, and determines the approval of the claim when the claim is acceptable (S237). ). In addition, the application server 100 confirms to the customer whether it wants to receive the approved compensation in cash (S238), and if there is a transfer request, instructs the bank to transfer the funds to the customer's account requested (S240). If there is no request for remittance, the approved compensation amount is accumulated as a reserve point in the point DB (224) (S224).

11 is a flowchart illustrating a method of controlling the settlement processing process. Settlement refers to the amount of cash a customer can receive from a seller. Settlement occurs in two cases. First, as described with reference to FIG. 6, when there is a difference between the price of the measured product and the amount previously paid by the customer, as a result of the actual measurement of the non-standard product for delivery, the amount remaining after subtracting the former from the latter exists to be. Another case is a case where the compensation amount claimed in the autonomous compensation claim procedure described in FIG. 12 is approved. Application server 100 when the customer is logged in to the process net (10) (S220), if the reserve points exist for the customer points to the point DB (224) to check the details to the customer Let (S222). At the same time, check the customer's intention as to whether to request the transfer of the accumulated amount (S224), if you wish to transfer the transfer through the bank (S226), otherwise, the payment of the goods purchased by the customer Checking the fact that the use of the price (S228) If such a fact is confirmed, the data is updated to the new reserve points by deducting the reserve points corresponding to the purchase price of goods from the reserve points recorded in the point DB (224) (230).

According to the present invention described above, the following effects can be obtained. First, the present invention makes it possible to effectively implement electronic commerce on non-standard products through the online shopping mall. In line with the development of the digital age and the increasing degree of everyday life in cyberspace, non-standard products such as agricultural and livestock products can also be provided for the Internet. For example, in the case of tangerine, price information per kilogram is provided to the customer, and the customer sets the quantity so that the quantity can be checked through a video and then purchased. When such a purchase environment is applied to rice, green onions, lettuce, beef, pork or fish and the like, the Internet shopping mall according to the present invention can realize real department stores and markets in the cyber space as it is.

In addition, all transactions for non-standard products can be quantified on the basis of weight or volume, and the rationalization of transactions for purchasing a fixed quantity at a regular price can be achieved.

In particular, foodstuffs need fast delivery because the time interval between purchase and consumption is short. The present invention provides an internet shopping environment based on a distributed distribution center, which enables packaging and shipment on the day of order so that customers can receive fresh goods quickly. There will be.

In addition, it is expected to increase customer satisfaction by providing service functions such as autonomous compensation claims.

Although the above has been described with reference to a preferred embodiment of the present invention, those skilled in the art will be variously modified and changed within the scope of the present invention without departing from the spirit and scope of the invention described in the claims below. I can understand that you can.

Claims (30)

In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, And displaying, on a customer's computer monitor, a product order window for ordering, by weight or volume, the quantity of non-standard goods that the customer wishes to purchase. How to operate a commerce. The method of claim 1, further comprising displaying an amount of the non-standard goods selected by the customer on an image of the customer's computer monitor before order confirmation. The method of claim 1, wherein the customer monitors the non-standard goods and the quantity they wish to order, stores them in a temporary storage place called a shopping cart, and provides the customer with an opportunity to modify the contents of the shopping cart before proceeding with the payment process. E-commerce operating method comprising the step of further comprising. The method of claim 1, wherein when the customer logs on to the Internet shopping mall through his or her computer terminal, an interface of an adjacent logistics center and / or a logistics center of a desired region is opened by opening the interface of the customer nearest to the address of the customer. And controlling the customer to tour the product information of the distribution center connected to the customer. The product order window according to any one of claims 1 to 4, wherein a customer knows the stock of the non-standard goods held by the service provider (seller) of the Internet shopping mall at the point of purchase of the customer. E-commerce operating method further comprising the step of indicating. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, When a customer logs on to the Internet shopping mall through his or her computer terminal, the interface of a neighboring distribution center and / or a distribution center of a desired region is opened by connecting to the customer by connecting to the customer by connecting to the customer. Controlling to tour the product information of the center; And And providing information on the product stock held by the connected distribution center to the computer terminal of the customer at the time of purchase of the customer. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, After the customer confirms the purchased goods and the quantity thereof, asking the customer through the screen of the payment method of the purchase price; If the customer selects a payment medium that requires a procedure for verifying the validity of the qualification, such as a credit card, a debit card or an electronic cash, etc. Establishing an order for only; And The customer is asked if they want to specify the delivery date of the purchased goods, and if they want to specify the delivery date, they are registered in the delivery date designation database of the corresponding distribution center. Updating the data of the ordered goods with respect to the order inventory database recording the stock information which deducts the amount of the established goods, and performing registration in the order database which records the order information for the corresponding distribution center; E-commerce operating method comprising the. The method of claim 7, further comprising: accessing the delivery date specifying order database, retrieving a delivery date, and extracting an order to be delivered on the same day. The method of claim 8, further comprising updating the data to reflect the order details to be shipped on the same day with respect to the order inventory database, and performing the registration to reflect the order details in the order database. E-commerce operation method. The method of claim 7, further comprising: when the customer selects online payment, placing an order only for the customer whose payment of the purchase price is confirmed in the payment account of the seller. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, For each distribution center, picking non-standard goods related to the identified unprocessed order by the ordered quantity and extracting them from the stock goods to the goods to be delivered; Updating the inventory database with respect to the inventory database for recording actual inventory information of each distribution center, reflecting the details of the delivery target goods extracted from the distribution center; And If there is a difference between the price of the metered product and the amount paid by the customer as a result of the actual weighing of the non-standard product for delivery, the details are recorded in the order adjustment settlement database, and the amount equal to the difference is recorded in the pointer database. E-commerce management method comprising the step of adjusting the reserve points of the customer by recording in. According to claim 11, Before the weighing and extraction step, in response to the request of the distribution center, access to the order database of the distribution center that records the customer's order details for the non-standard goods to display the unprocessed order history And confirming the result of the online notification to each of the distribution centers. The method according to claim 11 or 12, further comprising the step of notifying the customer by e-mail of the details of the order adjustment settlement and the adjustment of the reserve point after the adjustment of the order adjustment settlement and the reserve point is completed. How E-Commerce Works. The method according to claim 11 or 12, further comprising the step of outputting a receipt and an order statement in writing when there is no difference between the price of the metered product and the amount paid by the customer or after the notification to the customer. E-commerce operating method comprising the. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, Inventory database that records the actual inventory information of each distribution center for non-standard goods and inventory information that deducts the order quantity for goods that have not been released from the distribution center but only the order from the actual inventory of each distribution center. Preparing an order inventory database for each distribution center; If an order is established, the orderable inventory of the order inventory database of the distribution center where the order is established is adjusted by the order quantity, and if there is a shipment of the ordered product at a specific distribution center, the inventory quantity of the inventory database of the specific distribution center is equal to the shipment quantity. A first inventory adjustment step of adjusting; A second inventory adjustment step of adjusting the inventory amount when the goods are received in the distribution center by reflecting the quantity of the goods received in common in the inventory database and the order inventory database of the distribution center; And When the order deadline is reached, the order is closed and the inventory of the order inventory database is confirmed by each distribution center.When the delivery deadline is reached, the goods are released from each distribution center and the inventory of the inventory database is confirmed by each logistics center. E-commerce operating method comprising the step of determining the inventory. 16. The method of claim 15, wherein after the inventory determination step, whether the confirmed inventory of the inventory database and the confirmed inventory of the order inventory database are matched, and if there is a mismatch, the inventory of the order inventory database is determined. And an inventory processing adjustment step of modifying data to match the inventory. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, Reading a accumulated reserve point corresponding to the available cash of the customer recorded in a pointer database when the customer logs on the internet shopping mall, and notifying the customer; And Ask the customer if they wish to send money within the range of their reserve points, and if they request money transfer, after remittance processing, or if it is used as payment for the purchase of goods if they do not request money transfer, And updating the contents of the point database to be deducted from the reserve points by the amount used as the amount or the amount used for the purchase payment. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, Providing an autonomous compensation claim window for allowing the customer to autonomously request compensation from the seller due to a defect of the delivered goods; Monitoring whether a customer fills in claims through the autonomous claim window and registering the claim in an autonomous claim database; And And judging whether the claim is appropriate when referring to the order history and / or transaction performance of the customer, according to a review routine prepared in advance. 19. The method according to claim 18, wherein the amount of compensation as recognized in the point database for recording the point information available for cash transfer or purchase cash to the customer according to the customer's intention is determined if the judgment is appropriate. E-commerce operating method characterized in that it further comprises the step of reflecting the point of the customer. In the electronic commerce operation method by an internet shopping mall based on a distribution center distributed in servers and one or more regions, Calculating the remaining amount by subtracting the actual product price from the product price as a settlement amount if there is a difference between the actual price determined by the non-standard product to be delivered and the price of the product previously paid by the customer; If the customer requests a compensation voluntarily determined by the customer on the basis of the defect on the non-standard goods delivered, the customer's purchase information and data on the compensation claim details are compared and billed according to a preliminary software review routine. And evaluating the appropriateness of the electronic commerce operating method. The point database according to claim 20, wherein the settlement point and / or the reward recognized in the audit are performed on the customer according to the customer's intention to perform direct debit for cash transfer or reserve points that are equivalent to cash. E-commerce operating method further comprising the step of accumulating. 22. The electronic commerce management according to claim 21, further comprising reading out accumulated accumulated points of the customer recorded in the pointer database and informing the customer when the customer logs in to the Internet shopping mall. Way. In the Internet-based electronic commerce management device that realizes electronic commerce through the Internet, It includes one or more distribution centers distributed in one or more areas and which manages the delivery of ordered goods to the jurisdiction, each of which provides a means of measuring non-standard goods and a computer environment capable of computer communication. Logistics center group provided; The validity of the qualification for the customer interface for interfacing the customer access to the electronic commerce management device through a web browser, the logistics center interface for enabling data communication with the distribution center, and the payment method of the product payer and the price of the product Provides a payment system interface that enables data communication with a payment system that handles payment, and opens an interface of a distribution center in a specific region according to the address and / or intention of the customer for a customer logged in through the Internet. An application server for providing a product order window for ordering the quantity of non-standard goods to be purchased by the customer in units of weight or volume, together with information on weight or volume of the corresponding goods through a customer interface; And And a data storage means for storing data about the customer and the product order issued by the customer, information about the product stock of the distribution center and each distribution center, and information about the settlement processing. Operating device. The electronic commerce operating apparatus according to claim 23, wherein the application server further comprises a function of displaying the quantity of the non-standard goods selected by the customer to the customer through the customer interface before the order is confirmed. 24. The method of claim 23, wherein the application server further comprises a function for indicating in the product order window of the customer interface so that the customer can know the stock of the non-standard product possessed by the seller at the time of purchase E-commerce operating system. 24. The apparatus of claim 23, wherein said data storage means has a point database for managing points of reserves having a position equivalent to cash for each customer; The application server calculates the remaining amount of the product price minus the actual product price as the settlement amount, if there is a difference between the actual product price determined by actual weighing the non-standard product to be delivered and the product price prepaid by the customer, The electronic commerce operating apparatus further comprises a function of cumulatively remitting the settlement cash in accordance with the customer's intention or reflecting accumulated points, which are equivalent to cash, in a point database. 24. The apparatus of claim 23, wherein said data storage means has a point database for managing points of reserves having a position equivalent to cash for each customer; When the application server asks the seller for a compensation voluntarily determined by the customer on the basis of the defect on the non-standard goods received, the application server compares and analyzes the purchase information of the customer and the data on the compensation claim details according to the prepared inspection routine. For the customer whose adequacy of the claim is recognized by the examination, the remittance of the recognized reward is made according to the customer's intention or the cumulative points reflected in the points database can be accumulated in the points database. E-commerce operating apparatus characterized in that it comprises. 24. The system of claim 23, wherein the application server further comprises a function of providing an autonomous compensation claim window through the customer interface so as to autonomously request the seller for compensation for the defect of the delivered product. E-commerce operating apparatus, characterized in that. 24. The system of claim 23, wherein the data storage means comprises at least a delivery date specifying order database for recording information on a customer's order with a specific date of delivery of the purchased goods; An order adjustment settlement database that records the details necessary to adjust the order quantity to match the actual measured result if there is a difference between the price of the measured product and the amount paid by the customer as a result of the actual measurement of the non-standard product; A non-standard product database that records product information about non-standard goods, such as agricultural and livestock products, sold in weighing units such as weight or volume; And if there is a difference between the actual product price determined by actual measurement of the recognized compensation amount or the non-standard product to be delivered and the product price paid by the customer in advance, the settlement amount minus the actual product price And a point database for recording details necessary to accumulate points. 24. The method of claim 23, wherein the data storage means comprises: an order inventory database for recording inventory information deducting the order quantity of goods that have not yet been released from the distribution center and only an order from the actual inventory of the distribution center; An inventory database for recording actual stock information of the corresponding distribution center for the goods; Information about the goods actually received or released for the distribution center, the order in which the order is reflected in the order inventory database, and the adjustment details when the discrepancy between the inventory database and the order inventory database is adjusted. Inventory adjustment database to record; A delivery database for recording information on the requested delivery and information on the delivery processing status; And an autonomous compensation database for recording information about the autonomous claims and processing of the customer for the delivered goods.