KR102671802B1 - Travel reservation management system - Google Patents

Abstract

The present invention relates to a travel reservation management system, and more specifically, to a travel reservation management system that can more efficiently manage reservation information for each travel product through a calendar style-based reservation schedule. For this purpose, the travel reservation management system includes a reservation reception department that receives reservation information for each travel product in real time, a list management department that creates a product reservation status list by listing the reservation information for each travel product in the order of receipt, and a list management department that generates a product reservation status list based on the product reservation status list. Based on the scheduling unit that creates a calendar style-based reservation schedule and the reservation ratio for each product among the standards and number of reservations confirmed in the reservation schedule, each reservation product is identified as one of confirmed products, canceled products, and deadline products, and the reservation is made. Includes an integrated management unit that tags schedules.

Description

Travel reservation management system {TRAVEL RESERVATION MANAGEMENT SYSTEM}

The present invention relates to a travel reservation management system, and more specifically, to a travel reservation management system that can more efficiently manage reservation information for each travel product through a calendar style-based reservation schedule.

The tourism industry has established itself as a national strategic business, but recent changes in the tourism industry are being triggered due to COVID-19, and in particular, changes are being felt in the camping and leisure markets, which have been in a recession.

For example, recently, regions such as Gangwon-do and Jeju-do, which are considered safe from COVID-19, are enjoying unusual tourism specials.

In this trend of the times, there is an emerging need to ensure that reservations, payments, and ticketing between sellers of travel products and reservation holders (or consumers) are made non-face-to-face.

In addition, even if the travel product is related to a certain region, local governments and general companies usually provide ready-made travel products on different web servers, making it difficult to confirm or manage the travel product reserved by the user. , becomes an obstacle to collecting relevant data.

Therefore, there is a need for technology that can integrate and manage reservations, payments, and ticketing between sellers and reservation holders (or consumers) for various travel products.

The present invention is intended to solve the above problems, and the purpose of the present invention is to provide a travel reservation management system that can more efficiently manage reservation information for each travel product through a calendar style-based reservation schedule.

The above and other objects and advantages of the present invention will become apparent from the following description of preferred embodiments.

To achieve the above object, the travel reservation management system according to an embodiment of the present invention includes a reservation reception unit that receives reservation information for each travel product in real time, and a product reservation status list by listing the reservation information for each travel product in order of receipt. A list management unit that generates, a scheduling unit that creates a calendar style-based reservation schedule based on the product reservation status list, and each reservation product as a confirmed product based on the reservation ratio for each product among the standards and number of reservations confirmed in the reservation schedule. , an integrated management unit that identifies one of a canceled product and a closed product and tags it to the reservation schedule, and the integrated management unit creates a reservation reception web page linked to the reservation schedule to apply for and cancel a plurality of reservation products. and service is provided to a plurality of customer terminals so that changes can be made, and the reservation schedule includes daily monitoring information including the travel product name, departure date, standard, and number of reservations.

According to an embodiment of the present invention, reservation information for each travel product can be managed more efficiently through a calendar style-based reservation schedule, thereby supporting easy and quick processing of applications, cancellations, and changes for multiple reservation products.

Figure 1 is a diagram showing a travel reservation management system 1000 according to an embodiment of the present invention.
Figure 2A is an example diagram showing reservation information for each travel product, Figure 2B is an example diagram showing detailed product information, Figure 2C is an example diagram showing a product reservation status list, and Figures 2D and 2E are an example diagram showing a reservation status list. This is an example to show the schedule.
Figure 3 is a block diagram showing an embodiment of the integrated management unit 400 of Figure 1.
Figure 4 is a block diagram showing an embodiment of the reservation management unit 430 of Figure 3.
FIG. 5 is a block diagram showing an embodiment of the update unit 440 of FIG. 3.
Figure 6a is an example diagram showing assignment information, and Figures 6b and 6c are example diagrams showing a work status schedule.

Hereinafter, the present invention will be described in detail with reference to embodiments of the present invention and drawings. These examples are merely presented as examples to explain the present invention in more detail, and it will be apparent to those skilled in the art that the scope of the present invention is not limited by these examples. .

Additionally, unless otherwise defined, all technical and scientific terms used in this specification have the same meaning as commonly understood by a person skilled in the art to which the present invention pertains, and in case of conflict, this specification including definitions The description will take precedence.

In order to clearly explain the proposed invention in the drawings, parts unrelated to the description have been omitted, and similar reference numerals have been assigned to similar parts throughout the specification. And, when it is said that a part "includes" a certain component, this means that it does not exclude other components, but may further include other components, unless specifically stated to the contrary. Additionally, “unit” as used in the specification refers to a unit or block that performs a specific function.

Identification codes (first, second, etc.) for each step are used for convenience of explanation. The identification codes do not describe the order of each step, and each step does not clearly state a specific order in context. It may be carried out differently from the order specified above. That is, each step may be performed in the same order as specified, may be performed substantially simultaneously, or may be performed in the opposite order.

Figure 1 is a diagram showing a travel reservation management system 1000 according to an embodiment of the present invention, Figure 2A is an example diagram showing reservation information for each travel product, and Figure 2B is an example diagram showing detailed product information. , Figure 2c is an example diagram showing a product reservation status list, and Figures 2d and 2e are example diagrams showing a reservation schedule.

When described with reference to FIGS. 1 to 2E, the travel reservation management system 1000 may include a reservation reception unit 100, a list management unit 200, a scheduling unit 300, and an integrated management unit 400.

First, the reservation reception unit 100 can receive reservation information for each travel product in real time from a plurality of customer terminals 10_1 to 10_N.

Here, the reservation information for each travel product is reservation information for a bus-based travel product, as shown in Figure 2a, and includes departure date, product classification, product type, travel product name (event name), detailed features (shortened name), and event. It may include product information including identification number, reservation date, reservation status, inflow path, customer information, customer terminal information, number of reservations, and sales amount.

This reservation reception unit 100 can create and manage a product information list based on the detailed product information and product information corresponding to the product information.

Here, detailed product information may include day of the week information, reservation availability, product fee, fuel surcharge, sales fee, arrival date, period information, vehicle information, arrival date, etc., as shown in FIG. 2B.

Next, the list management unit 200 may generate a product reservation status list based on reservation information for each travel product.

Here, the product reservation status list is listed according to product information including departure date, product classification, product type, travel product name (event name), detailed features (shortened name), and event identification number, as shown in Figure 2c. It may be a table that reflects reservation information in the product list.

Next, the scheduling unit 300 may generate a calendar style-based reservation schedule based on the product reservation status list.

Here, the reservation schedule is a calendar style-based schedule, as shown in FIGS. 2D and 2E, and may include monitoring information for each day. At this time, the daily monitoring information may include the travel product name (event name), departure date, standard, and number of reservations.

Next, the integrated management unit 400 identifies each reservation product as one of confirmed products, canceled products, and closed products based on the criteria confirmed in the reservation schedule and the reservation ratio for each product among the number of reservations, and tags them in the reservation schedule. .

For example, if the difference in number of people between the standard and the reservation number is more than 50% and less than 100%, the integrated management unit 400 can identify one reservation product as a confirmed product. Additionally, if the difference in number of people ratio between the standard and reservation number is 100%, the integrated management unit 400 can identify one reservation product as a closed product. Additionally, if the difference in number of people between the standard and reservation number is less than 50%, the integrated management unit 400 can identify one reservation product as a canceled product.

At this time, the integrated management unit 400 creates a reservation reception web page 500 linked to the reservation schedule and provides service to a plurality of customer terminals 10_1 to 10_N so that multiple reservation products can be manually applied, canceled, and changed. can do.

According to one embodiment, the integrated management unit 400 authenticates the manager information transmitted from the manager terminal 20, thereby granting the manager terminal 20 the search right to service the search schedule through a keyword search for the reservation schedule. can be granted.

Here, manager information may include respiration and heart rate signals, fingerprint information, iris information, and personal information.

For example, if the respiration and heart rate signals transmitted from the manager terminal 20 are outside the preset range, the integrated management unit 400 may not grant search authority to the manager terminal 20.

According to another embodiment, the integrated management unit 400 selects the corresponding bus type from the bus vehicle type for each preset standard number of people based on the standard number of people confirmed from daily monitoring information and provides rental information to a rental car server (not shown). It can be sent automatically.

According to another embodiment, the integrated management unit 400 may execute an automatic response phone service to induce a change to the corresponding confirmed product according to the alternative list for each confirmed product.

According to another embodiment, the integrated management unit 400 extracts customized coupons from a pre-registered regional coupon list based on the destination confirmed from daily monitoring information, and generates a plurality of customer terminals (10_1 to 10_N) according to the departure date. ) can be serviced.

According to another embodiment, the integrated management unit 400 may assign seat information of a bus vehicle based on personal preference information for a propensity question-response test transmitted from a plurality of customer terminals 10_1 to 10_N. .

Hereinafter, the configuration of the present invention and its effects will be described in more detail through specific examples and comparative examples. However, these examples are for illustrating the present invention in more detail, and the scope of the present invention is not limited to these examples.

Figure 3 is a block diagram showing an embodiment of the integrated management unit 400 of Figure 1.

When described with reference to FIGS. 1 and 3 , the integrated management unit 400 may include a customer extraction unit 410, a customer classification unit 420, a reservation management unit 430, and an update unit 440.

First, the customer extraction unit 410 can extract a cancellation product customer list according to reservation information for each cancellation product from reservation information for each travel product.

Here, the canceled product customer list may include customer information listed for each canceled product.

Next, the customer classification unit 420 may group and classify the customer list of canceled products into an alternative list for each confirmed product based on the separation distance between the departure date and destination among the product information between the confirmed product and each canceled product.

In other words, the alternative list for each confirmed product may correspond one-to-one to the customer list for canceled products.

Next, the reservation management unit 430 may individually generate customized alternative information for each canceled product customer based on the alternative list for each confirmed product and the canceled product customer list.

Here, the customized replacement information for each canceled product customer may include reservation information for the canceled product, product information on the confirmed product that can be changed in the canceled product, a discount coupon, and a discount access link on the reservation reception web page.

This reservation management unit 430 can individually provide customized replacement information for each cancellation product customer to cancellation product customer terminals (eg, 10_1 to 10_10) through email and messages.

Here, cancellation product customer terminals (eg, 10_1 to 10_10) may refer to customer terminals corresponding to the cancellation product customer list.

Next, the update unit 440 creates a product reservation status list based on reservation change information input through the reservation reception web page from cancellation product customer terminals (e.g., 10_1 to 10_10) according to customized replacement information for each cancellation product customer. You can automatically update your reservation schedule.

Figure 4 is a block diagram showing an embodiment of the reservation management unit 430 of Figure 3.

When described with reference to FIGS. 1, 3, and 4, the reservation management unit 430 may include an issuing unit 431, a monitoring unit 432, and a discount management unit 433.

First, when generating customized replacement information for each canceled product customer, the issuing unit 431 may individually issue each discount coupon based on a preset discount rate proportional to the destination distance between each canceled product and each confirmed product. there is.

Next, the monitoring unit 432 monitors customer-specific access logs including terminal information, terminal access time, and number of terminal accesses through the discount access link on the reservation reception web page from canceled product customer terminals (e.g., 10_1 to 10_10). can do.

Next, the discount management unit 433 may additionally provide discount coupons and reward points capable of overlapping discounts to each of the canceled product customer terminals (eg, 10_1 to 10_10) based on each customer's access log and travel product purchase history.

According to one embodiment, the discount management unit 433 continuously provides additional discount coupons based on the weather information of the departure date confirmed through the weather center (2000) based on the transmission time of providing customized replacement information for each canceled product customer. Service is possible.

For example, if the weather information for the departure date confirmed through the Meteorological Center (2000) based on the transmission time is expected to snow or rain, the discount management unit 433 provides customized replacement information for each customer and then continuously adds it. Discount coupons can be provided.

According to another embodiment, the discount management unit 432 may expire the validity period for the discount coupon based on whether the final product change status for the corresponding confirmed product has been changed.

Figure 5 is a block diagram showing an embodiment of the update unit 440 of Figure 3, Figure 6a is an example diagram showing assignment information, and Figures 6b and 6c are example diagrams showing a work status schedule. .

When described with reference to FIGS. 1, 3, and 5 to 6C, the update unit 440 may include a field assignment unit 441, a status generation unit 442, and a business support unit 443.

First, when each travel product is identified as a closed product, the on-site assignment unit 441 can receive assignment information for the closed product upon request to the manager terminal 20.

Here, the assignment information may include guide information, driver information, vehicle information, contract information, precautions information, and driver and guide contact information, as shown in FIG. 6A.

Next, the status generator 442 may share the work status schedule generated by merging the article and guide information detected from the assignment information into the reservation schedule to a plurality of employee terminals 30_1 to 30_N.

Here, the plurality of employee terminals (30_1 to 30_N) may refer to terminals possessed by the driver and guide.

At this time, the work status schedule may mean a reservation schedule that includes driver information and guide information, as shown in FIGS. 6B and 6C.

Next, the work register 443 registers the assignment information in the reservation schedule and product reservation status list based on the assignment approval signal for each reservation information for the work status schedule transmitted from the plurality of employee terminals 30_1 to 30_N. It can be provided to multiple customer terminals (10_1 to 10_N) through the reservation reception web page.

Depending on the embodiment, the work register 443 may identify and display the modification area for the assignment information of the work status schedule based on the consecutive work days confirmed through a search for each assigned article as the assignment information is registered in the reservation schedule. there is.

In this specification, only a few examples of various embodiments performed by the present inventors are described, but the technical idea of the present invention is not limited or limited thereto, and of course, it can be modified and implemented in various ways by those skilled in the art.

100: Reservation reception desk
200: List management department
300: Scheduling department
400: Integrated Management Department
1000: Travel reservation management system

Claims (5)

Reservation reception department that receives reservation information for each travel product in real time;
a list management unit that creates a product reservation status list by listing the reservation information for each travel product in the order of receipt;
a scheduling unit that generates a calendar style-based reservation schedule based on the product reservation status list; and
Based on the criteria confirmed in the reservation schedule and the reservation ratio for each product among the number of reservations, an integrated management unit identifies each reservation product as one of a confirmed product, a canceled product, and a closed product and tags it in the reservation schedule,
The integrated management unit creates a reservation reception web page linked to the reservation schedule and provides service to a plurality of customer terminals to enable application, cancellation, and change for a plurality of reservation products,
The reservation schedule includes daily monitoring information including the travel product name, departure date, the above criteria, and the number of reservations,
The integrated management unit includes a customer extraction unit that extracts a customer list of canceled products according to reservation information for each canceled product from the reservation information for each travel product;
A customer classification unit that groups and classifies the canceled product customer list into an alternative list for each confirmed product based on the departure date and destination distance among the product information between the confirmed product and each canceled product;
a reservation management unit that individually creates customized alternative information for each canceled product customer based on the alternative list for each confirmed product and the canceled product customer list; and
An update unit that automatically updates the product reservation status list and the reservation schedule based on reservation change information input through the reservation reception web page according to replacement information customized for each customer of the canceled product,
The customized replacement information for each canceled product customer includes reservation information for each canceled product, product information for each confirmed product that can be changed for each canceled product, a discount coupon, and a discount access link on the reservation reception web page,
The reservation management department individually services customized replacement information for each canceled product customer to canceled product customer terminals through email and messages,
When the reservation management unit generates customized replacement information for each customer of the canceled product, an issuing unit that individually issues each discount coupon based on a preset discount rate proportional to the destination separation distance between the canceled product and the confirmed product;
A monitoring unit that monitors access logs for each customer, including terminal access time and number of terminal accesses, through the discount access link on the reservation reception web page; and
It includes a discount management unit that additionally provides discount coupons and reward points capable of overlapping discounts to each customer terminal based on the access log and travel product purchase history for each customer,
The update unit includes: an on-site allocation unit that receives allocation information for the closed product upon request from an administrator terminal when each reserved product is identified as the closed product;
a status generator that shares the work status schedule generated by merging the assignment information with the reservation schedule to a plurality of employee terminals; and
Based on the assignment approval signal for the work status schedule transmitted from the plurality of employee terminals, the assignment information is registered in the reservation schedule and the product reservation status list and a work register provided through the reservation reception web page. Includes,
The discount management unit continuously services additional discount coupons to each customer terminal based on the weather information of the departure date confirmed through the weather center and based on the transmission time of providing customized replacement information for each customer of the canceled product,
The integrated management unit selects the bus type based on the standard number of people confirmed from the daily monitoring information and transmits rental information to the rental car server, and selects the bus type based on personal preference information for the propensity question-and-answer test received from each customer terminal. Assigns vehicle seat information,
The integrated management department executes an automatic response phone service to induce change to the confirmed product according to the alternative list for each confirmed product,
A travel reservation management system in which the integrated management unit extracts customized coupons from the pre-registered regional coupon list based on the destination confirmed from the daily monitoring information and services each customer terminal according to the departure date.


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