KR102627740B1 - Electronic device and information providing method thereof - Google Patents

Abstract

A method of providing information by an electronic device is provided. The information provision method includes checking question information about at least one question related to insurance obtained from a user terminal; Confirming request information based on the question information and a model associated with answer generation; Confirming response information corresponding to the request information using the model; And it may include providing the answer information to the user terminal.

Description

Electronic device and its information providing method {ELECTRONIC DEVICE AND INFORMATION PROVIDING METHOD THEREOF}

This disclosure relates to a method of providing information in an electronic device based on an adapted model for answering questions related to insurance.

In the case of insurance products, the contents of the contract are consistent in the general direction in most cases, but vary slightly in detail for each contracting party. For example, in the case of an insurance contract guaranteeing payment of treatment costs for a specific disease, the content guaranteeing payment of overall treatment costs for a specific disease will be the same regardless of which party's contract is in the contract, but whether the contracting party in question has selected a special clause must be determined by the contract. Details will vary depending on the scope of coverage of the product at the time or whether there were restrictions in the terms and conditions at the time of the contract.

In such cases, significant difficulties arise when contracting parties, who are unable to review the contents of an insurance product contract due to reasons such as lack of legal knowledge, try to understand the details. In particular, in the case of an insurance contract guaranteeing payment of treatment expenses for a disease, it is not until much later than when the contract is concluded that the contracting party reviews the detailed contract details to determine whether his/her situation satisfies the conditions for payment of treatment expenses. There are many cases where this has to be done, and in cases like this, the difficulty can be doubled.

Meanwhile, the field of generative artificial intelligence has recently made great progress, and one of them, the interactive artificial intelligence model, has been in the spotlight. However, applying such an interactive artificial intelligence model to reviewing the contents of such insurance contracts involves several technical issues. It appears that it is not easy to implement.

The disclosed embodiments are intended to provide an electronic device and a method of providing information thereof. Specifically, the purpose is to provide an information provision method based on an adapted model to answer questions related to insurance.

The technical challenges that this embodiment aims to achieve are not limited to the technical challenges described above, and other technical challenges can be inferred from the following embodiments.

One aspect of the present disclosure is a method of providing information by an electronic device, comprising: confirming question information about at least one question related to insurance obtained from a user terminal; Confirming request information based on the question information and a model associated with answer generation; Confirming response information corresponding to the request information using the model; and providing the answer information to the user terminal.

In one embodiment of the present disclosure, the model is an interactive model and may include an information provision method adapted for generating the answer based on insurance information for the insurance.

Additionally, in one embodiment of the present disclosure, the model may include an information providing method adapted to generate the answer based further on at least some of the range information and example information input through the prompt.

Additionally, in one embodiment of the present disclosure, the model may include an information providing method that checks whether the question information is included in the answer range or an exception, based on the range information.

Additionally, in one embodiment of the present disclosure, the range information may include an information providing method including exception handling information related to a case where the question information corresponds to the exception.

Additionally, in one embodiment of the present disclosure, the model provides information that identifies the form of the answer based on the example information including at least one example question and at least one example answer to the example question. Method may be included.

Additionally, in one embodiment of the present disclosure, the example answer includes a method of providing information, including a corresponding example first answer to the example question and an example second answer related to the basis of the example first answer. can do.

Additionally, in one embodiment of the present disclosure, confirming target information input from the user terminal; and confirming original insurance information based on the target information, and then providing the insurance information confirmed based on the original insurance information to the model.

In addition, in one embodiment of the present disclosure, the insurance information includes second information that is at least part of the insurance original information, which is a result of excluding first information related to personal information, which is at least a part of the insurance original information. It may include a method of providing information that is confirmed by mapping as a value to a set key.

Additionally, in one embodiment of the present disclosure, the insurance original information may include an information provision method in which the insurance original information is confirmed by OCRing at least a portion of the document images confirmed based on the target information.

In addition, in one embodiment of the present disclosure, the step of providing the insurance information to the model includes confirming the terms and conditions information at the time of contracting the insurance based on the target information, and then providing the terms and conditions information together with the insurance information. Provided to the model, the model may include an information provision method adapted to generate the answer based additionally on the policy information, along with the insurance information.

Additionally, in one embodiment of the present disclosure, the answer information may include an information providing method including a first answer to the request information and a second answer related to the basis for the first answer.

In addition, in one embodiment of the present disclosure, the answer information further includes a third answer including a ground image in which at least a portion corresponding to the second answer is highlighted on the document image corresponding to the insurance information, May include methods of providing information.

Additionally, in one embodiment of the present disclosure, the question information may include a method of providing information related to questions regarding items guaranteed to the policyholder based on the policy created upon conclusion of the insurance contract.

In addition, in one embodiment of the present disclosure, the answer information, when the question information includes a question about an item that is not guaranteed to the contractor, is related to a recommended special contract that allows the non-covered item to be covered. It may include a method of providing information, including a fourth answer.

In addition, in one embodiment of the present disclosure, the step of confirming the question information may include an information providing method of providing summary information confirmed based on the insurance information to the user terminal and then confirming the question information. You can.

Additionally, in one embodiment of the present disclosure, the method may include an information provision method that confirms the requested information based on the question information and supplementary information related to input characteristics of the model.

Additionally, in one embodiment of the present disclosure, providing the answer information to the user terminal includes analyzing at least a portion of the answer information based on filtering information; If the answer information is determined to be appropriate according to the analysis, the method may include providing the answer information to the user terminal.

Another aspect of the present disclosure is an electronic device that provides information, comprising a memory for storing instructions and a processor, the processor being connected to the memory to answer at least one question related to insurance obtained from a user terminal. Confirm information, confirm request information based on a model associated with the question information and answer generation, confirm answer information corresponding to the request information using the model, and provide the answer information to the user terminal. A configured electronic device may be provided.

Another aspect of the present disclosure may provide a computer-readable non-transitory recording medium on which a program for executing the above-described information provision method on a computer is recorded.

Specific details of other embodiments are included in the detailed description and drawings.

If you follow the proposed embodiment, one or more of the following effects can be expected.

According to an embodiment of the present specification, the model associated with answer generation is adapted to answer questions related to insurance, and based on this, an answer corresponding to the question input from the user terminal is provided to enable the user to obtain insurance. You can easily understand what is guaranteed.

Additionally, according to an embodiment of the present specification, the input to the model can be optimized so that the most helpful answer to the user can be derived according to the input characteristics of the model.

In addition, according to the embodiments of the present specification, the user's understanding can be aided by providing answers to questions and the basis in the form of text or images.

The effect of the invention is not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description of the claims.

Figure 1 shows the relationship between an electronic device that provides information and a user terminal, according to one embodiment.
Figure 2 is a flowchart illustrating a method for providing information according to an embodiment.
Figure 3 is an example diagram showing a screen of a user terminal that supports inputting questions according to an embodiment.
4A and 4B are diagrams illustrating examples of original insurance information and insurance information confirmed based on the original insurance information, according to an embodiment.
Figure 5 is a diagram illustrating an example of summary information provided to a user terminal according to an embodiment.
Figure 6 is an example of prompts to adapt a model to answers to questions related to a contract, according to one embodiment.
Figure 7 is a diagram illustrating an example of answer information corresponding to question information generated by a model, according to an embodiment.
Figure 8 shows a block diagram of an electronic device according to one embodiment.

The terms used in the embodiments are general terms that are currently widely used as much as possible while considering the functions in the present disclosure, but this may vary depending on the intention or precedent of a person working in the art, the emergence of new technology, etc. In addition, in certain cases, there are terms arbitrarily selected by the applicant, and in this case, the meaning will be described in detail in the relevant description. Therefore, the terms used in this disclosure should be defined based on the meaning of the term and the overall content of this disclosure, rather than simply the name of the term.

When it is said that a part "includes" a certain element throughout the specification, this means that, unless specifically stated to the contrary, it does not exclude other elements but may further include other elements.

The expression “at least one of a, b, and c” used throughout the specification means ‘a alone’, ‘b alone’, ‘c alone’, ‘a and b’, ‘a and c’, ‘b and c ', or 'all of a, b, and c'.

The “terminal” mentioned below may be implemented as a computer or portable terminal that can connect to a server or other terminal through a network. Here, the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser, and the portable terminal is, for example, a wireless communication device that guarantees portability and mobility. , all types of communication-based terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), and LTE (Long Term Evolution), smartphones, tablet PCs, etc. It may include a handheld-based wireless communication device.

Below, with reference to the attached drawings, embodiments of the present disclosure will be described in detail so that those skilled in the art can easily practice them. However, the present disclosure may be implemented in many different forms and is not limited to the embodiments described herein.

Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings.

Figure 1 shows the relationship between an electronic device that provides information and a user terminal, according to one embodiment.

Referring to FIG. 1, the electronic device 100 and the user terminal 200 may be connected through communication and operate in conjunction with each other. Here, those skilled in the art can understand that other general-purpose components may be included in addition to the components shown in FIG. 1.

The electronic device 100 is a device that configures and provides various information. The electronic device 100 may provide the configured information in the form of a web page or application screen, or may provide information in a form that can be displayed as a web page or application screen on the receiving terminal. That is, the electronic device 100 can operate as a server, and the user terminal 200 can display information to the user in a form that can be displayed as the above-described web page or application screen.

FIG. 2 is a flowchart illustrating a method of providing information in the relationship between an electronic device and a user terminal according to an embodiment.

In step S210, question information regarding at least one question related to insurance obtained from the user terminal 200 may be confirmed. In step S220, request information can be confirmed based on the model associated with question information and answer generation. In step S230, response information corresponding to the request information can be confirmed using the model. In step S240, answer information may be provided to the user terminal 200. Below, each step will be described in detail.

According to one embodiment, the question in the following description may relate to items for which payment is guaranteed to the policyholder based on the policy created upon conclusion of the insurance contract. However, in addition to insurance contracts, the following invention may be applied to other types of contracts in which various questions may be asked to understand the contents of the contract.

According to one embodiment, the user terminal 200 may be a terminal of an insurance agent selling an insurance product or a customer who has signed an insurance product contract. At this time, the user terminal 200 may support the user to ask questions about specific insurance. As an example, the user terminal 200 may display a UI in the form of a chat window to enable the user to input questions into the user terminal 200 as if chatting with a chatbot. Please refer to FIG. 3 for an example of this.

Figure 3 is an example diagram showing a screen of a user terminal that supports inputting questions according to an embodiment.

Referring to FIG. 3, an example can be seen in which the user terminal 200 supports a user to input a question in the form of a chat with a sales support assistant bot. According to one embodiment, as shown in FIG. 3, the products subscribed to by the policyholder are listed and displayed with reference to the previously entered policyholder information, and then, when a specific insurance is selected by selecting one of the insurance products, the information is entered through a chat window. You may be able to assist in displaying answers to questions related to that particular insurance policy.

According to one embodiment, when a specific insurance contract is selected through a screen displayed on the user terminal 200, target information about the corresponding insurance may be transmitted to the electronic device 100. Here, the target information may include a hash value indicating the corresponding insurance. The electronic device 100 may check original insurance information for a specific insurance based on the target information.

According to one embodiment, the original insurance information may be information containing specific details of the insurance contract, including personal information. According to one embodiment, such original insurance information is confirmed based on information entered into the DB by the business operator at the time the insurance contract was made, or legal documents uploaded when the insurance contract was made, such as contracts or securities. It can be confirmed by OCRing at least some of the document images.

According to one embodiment, each piece of insurance original information can be divided into first information, which is information that should not be disclosed to the outside, such as personal information, and second information, which is information that may be disclosed to the outside. At this time, the electronic device 100 can confirm the insurance information by excluding the first information from the original insurance information and mapping the second information in a key-value format, that is, by mapping the second information as a value to a preset key. . According to one embodiment, the insurance information generated in this way may have a json file format corresponding to the key-value format. Refer to FIG. 4 to see an example of such original insurance information and insurance information.

4A and 4B are diagrams illustrating examples of original insurance information and insurance information confirmed based on the original insurance information, according to an embodiment.

Referring to FIG. 4A, it can be confirmed that the original insurance information 410 contains the personal information of the policyholder, the insured, and the insurance beneficiary. Excluding the first information 411 including such personal information, the insurance information 420 as shown in FIG. 4B can be confirmed by mapping the other second information 412 as a value to a preset key.

According to one embodiment, when the electronic device 100 supports the user terminal 200 to input a question, it may provide the user terminal 200 with summary information confirmed based on insurance information. Here, the summary information may include key contents of the insurance information. As an example, it may include the product name, contract date, summary of main contract contents, summary of special contract contents, total insurance premium, and essential information. . Refer to FIG. 5 to see an example of such summary information.

Figure 5 is a diagram illustrating an example of summary information provided to a user terminal according to an embodiment.

Referring to FIG. 5, information on the product name, contract date, summary of main contract details, summary of special contract details, and total insurance premium included in the summary information may be displayed as a summary text 510. Additionally, essential guidance information may be displayed as guidance text 520.

According to one embodiment, the electronic device 100 may generate answers to questions related to a specific contract by providing insurance information to the model. Here, the model is a model related to answer generation, and may be a widely known general-purpose conversational artificial intelligence such as ChatGPT, which has been trained to conduct general conversations.

According to one embodiment, at least some of the scope information and example information, along with insurance information, may be provided to the model as prompts so that the model can generate answers to questions related to a specific contract.

According to one embodiment, the range information determines the range of answers that the model can answer, and may also include exception handling information when a question outside the range is input. Additionally, the example information may include example questions and example answers, and based on this, the model can learn the format of the answer. As an example, if you want the model to display the basis along with the answer to the question, an example answer to the example question may be provided, along with an example first answer related to the answer itself, and an example second answer related to the basis for the question. It can be included. Such range information and example information can be input as a prompt before the question is input to the model, allowing the model to generate an answer to the question. Please refer to FIG. 6 to see an example of such a prompt.

Figure 6 is an example diagram of a prompt for allowing a model to generate answers to questions related to a contract, according to one embodiment.

Referring to FIG. 6 , the prompt may include basic instructions 610, range information 620, and example information 630. As such, the scope information 620 may include matters related to the scope of questions to be answered by the model and exception handling for questions outside the scope. Additionally, the example information 630 may include pairs of an example question 631 and example answers 632 and 633, as shown in the figure. As described above, the example information 630 is an answer to the example question 631, as shown in the drawing, in order to be able to answer with the basis, and includes the example first answer 632, which is a direct answer, and the basis thereof. An example second answer 633 may be included.

According to one embodiment, the model may generate an answer based on additional terms and conditions information. That is, the electronic device 100 may check the terms and conditions information at the time a specific contract is concluded based on the target information and then provide the terms and conditions information along with the insurance information to the model. In this case, the model can be adapted to answer based on policy information, in addition to insurance information. In the case of insurance contracts, different standard terms and conditions may apply at each contract point, and this information can be provided to the model so that the model can provide more accurate answers.

According to one embodiment, a model adapted to generate answers in this way can generate answers to requested information corresponding to question information. Here, the request information may basically include question information as is. Additionally, optionally, the requested information can be confirmed based on the question information and supplementary information together, where the supplementary information is information to enable the answer to be more accurate and rich by optimizing the question information in terms of the input characteristics of the model. It can be. For example, due to the nature of artificial intelligence, the model may not be able to properly understand insurance information even if it has been obtained in advance. In this case, in addition to the question information, this can be mentioned in the model as supplementary information. Alternatively, even if information is not included in the insurance information provided in advance, it can be mentioned to the model as supplementary information so that the model can provide answer information with richer content.

According to one embodiment, such supplementary information may include content included in insurance information, such as coverage or coverage amount, and coverage or coverage amount in another insurance contracted by the policyholder. Alternatively, it may include at least some of the personal information such as the contractee's age or gender. For example, if the question information is "Can I get coverage for my breast cancer diagnosis?", the requested information might be "Can I get my breast cancer diagnosis covered? The contract is a 61-year-old woman," or, with additional attachments, " “Can the cost of breast cancer diagnosis be covered? The contractor is also enrolled in chest disease insurance, and the attached file is chest disease insurance information.” You can include the question information as is and include supplementary information. Of course, an embodiment in which the question information serves as the basis for the requested information without supplementary information is also possible.

According to one embodiment, the electronic device 100 may check response information corresponding to such request information. At this time, as described above, the scope covered by the answer information may be determined based on the range information, and the form of the answer information may be determined according to the example information. That is, the answer information may include a first answer related to a direct answer to the question information and a second answer related to the basis of the first answer. Please refer to FIG. 7 to see an example of such response information.

Figure 7 is a diagram illustrating an example of response information corresponding to request information generated by a model, according to an embodiment.

Referring to FIG. 7 , when a question within an appropriate range is input, it can be confirmed that the answer information 710 includes a first answer 711, which is a direct answer, and a second answer 712, which is the basis for it. However, when a question outside the appropriate range is entered, unlike FIG. 7, the answer information may include an exception response to the effect that the answer to the question cannot be found and that only questions such as the example can be answered. .

According to one embodiment, the answer information may further include a third answer including a ground image in which at least a portion corresponding to the second answer is emphasized on the document image. In other words, on the policy issued to the policyholder when signing an insurance contract, the part that serves as the basis for the answer can be highlighted and confirmed as a third answer.

According to one embodiment, the answer information may include a fourth answer related to a recommended special contract that allows the non-covered item to be covered when the question information includes a question about an item that is not covered to the contractor. . For example, in the case of signing an insurance product that does not include coverage for breast cancer, if the user inquires about the coverage related to breast cancer, the 4th insurance company provides information that breast cancer treatment costs can be covered by signing up for a specific special contract. You can check it as an answer.

When the answer information is confirmed in this way, the electronic device 100 analyzes at least part of the answer information based on the filtering information, and if the answer information is determined to be appropriate according to the analysis, the electronic device 100 sends the answer information to the user terminal 200. can be provided. The filtering information may be information that serves as a standard for checking whether the answer information is in an appropriate format, and accordingly, it can be transmitted to the user terminal 200 only when the model provides an appropriate answer.

Through the above process, the user can more easily and accurately understand the specific details of the insurance contract.

Figure 8 shows a block diagram of an electronic device according to one embodiment.

According to one embodiment, the electronic device 100 may include a memory 101 and a processor 102. The electronic device 100 shown in FIG. 9 shows only components related to this embodiment. Accordingly, those skilled in the art can understand that other general-purpose components may be included in addition to the components shown in FIG. 9. In one embodiment, the processor 102 may be included in a controller.

The processor 102 can control the overall operation of the electronic device 100 and process data and signals. The processor 102 may be comprised of at least one hardware unit. Additionally, the processor 102 may operate by one or more software modules generated by executing program codes stored in the memory 101. The processor 102 may include a memory, and the processor 102 may execute program codes stored in the memory to control the overall operation of the electronic device 100 and process data and signals.

The processor 102 verifies question information for at least one question related to insurance obtained from the user terminal 200, verifies request information based on a model associated with question information and answer generation, and makes a request using the model. Answer information corresponding to the information can be checked, and the answer information can be provided to the user terminal 200.

Depending on the embodiment, the electronic device 100 may additionally include a transceiver for performing wired/wireless communication. The electronic device 100 can communicate with an external electronic device using a transceiver. The external electronic device may be a terminal or server. In addition, communication technologies used by the transceiver include GSM (Global System for Mobile communication), CDMA (Code Division Multi Access), LTE (Long Term Evolution), 5G, WLAN (Wireless LAN), Wi-Fi (Wireless-Fidelity), and Bluetooth. (Bluetooth??), RFID (Radio Frequency Identification), Infrared Data Association (IrDA), ZigBee, NFC (Near Field Communication), etc.

The electronic device according to the above-described embodiments includes a processor, memory for storing and executing program data, permanent storage such as a disk drive, a communication port for communicating with an external device, a touch panel, keys, and buttons. It may include user interface devices such as the like. Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on the processor. Here, computer-readable recording media include magnetic storage media (e.g., ROM (read-only memory), RAM (random-access memory), floppy disk, hard disk, etc.) and optical read media (e.g., CD-ROM). ), DVD (Digital Versatile Disc), etc. The computer-readable recording medium is distributed among computer systems connected to a network, so that computer-readable code can be stored and executed in a distributed manner. The media may be readable by a computer, stored in memory, and executed by a processor.

The present embodiment can be represented by functional block configurations and various processing steps. These functional blocks may be implemented in various numbers of hardware or/and software configurations that execute specific functions. For example, embodiments may include integrated circuit configurations such as memory, processing, logic, look-up tables, etc., capable of executing various functions under the control of one or more microprocessors or other control devices. can be hired. Similar to how the components can be implemented as software programming or software elements, the present embodiments include various algorithms implemented as combinations of data structures, processes, routines or other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java), assembler, etc. Functional aspects may be implemented as algorithms running on one or more processors. Additionally, this embodiment may employ conventional technologies for electronic environment settings, signal processing, and/or data processing. Terms such as “mechanism,” “element,” “means,” and “configuration” may be used broadly and are not limited to mechanical and physical configurations. The term may include the meaning of a series of software routines in connection with a processor, etc.

The above-described embodiments are merely examples and other embodiments may be implemented within the scope of the claims described below.

100: electronic device
101: Memory
102: processor
410: Insurance original information
411: First information
412: Second information
420: Insurance Information
510: Summary text
520: Information text
610: Instructions
620: Range information
630: Example information
710: Reply information
711: 1st answer
712: Second answer

Claims (20)

In a method of providing information by an electronic device,
Confirming target information input from the user terminal;
After confirming original insurance information based on the target information, excluding first information related to personal information, which is at least part of the original insurance information;
Confirming insurance information in key-value form by mapping second information excluding the first information from the original insurance information to a preset key including the product name, contract date, main contract, and special contract additional information as value;
Through prompts, scope information and example information are entered along with the insurance information into a conversational artificial intelligence model to enable the model to adapt to questions related to the insurance information, wherein the model: (i) has at least one (ii) an example question and (ii) an example first answer to the example question and an example second answer related to the basis for the example first answer. step;
Confirming inquiry information about items guaranteed to the policyholder based on a policy created upon conclusion of a contract corresponding to the insurance information obtained from the user terminal;
verifying requested information based on the question information and supplementary information related to input characteristics of the model associated with answer generation;
Using the model, we can use the model to determine (i) a first answer corresponding to the requested information, (ii) a second answer related to the basis for the first answer, and (iii) the second answer on the document image corresponding to the insurance information. Check answer information including a third answer including a supporting image with at least some corresponding parts highlighted, wherein if the question information includes a question regarding an item not guaranteed to the contractor, the answer information further including a fourth answer related to a recommended special contract that allows non-covered items to be covered; and
providing the answer information to the user terminal;
Method of providing information, including. delete delete According to paragraph 1,
The model determines whether the question information is included in the answer range or an exception based on the range information. According to clause 4,
The range information includes exception handling information related to a case where the question information corresponds to the exception. delete delete delete delete According to paragraph 1,
The insurance original information is confirmed by OCRing at least a portion of the document images confirmed based on the target information. According to paragraph 1,
The step of providing the insurance information to the model is,
Based on the target information, after confirming the terms and conditions information at the time of contracting the insurance, providing the terms and conditions information along with the insurance information to the model,
The model is adapted to generate the answer based additionally on the terms and conditions information, along with the insurance information. delete delete delete delete According to paragraph 1,
The step of confirming the question information includes providing summary information confirmed based on the insurance information to the user terminal and then confirming the question information. delete According to paragraph 1,
The step of providing the answer information to the user terminal is,
Analyzing at least part of the answer information based on filtering information;
If the answer information is determined to be appropriate according to the analysis, providing the answer information to the user terminal. A non-transitory computer-readable record that records a program for executing the method of any one of paragraphs 1, 4, 5, 10, 11, 16, and 18 on a computer. media. An electronic device that provides information, comprising:
Includes a memory and a processor that stores instructions,
The processor is connected to the memory, checks target information input from the user terminal, checks original insurance information based on the target information, and then provides first information related to personal information, which is at least a part of the original insurance information. Excluding, the insurance information in the form of key-value is confirmed by mapping the second information excluding the first information from the original insurance information to a preset key including the product name, contract date, main contract, and special contract additional information as value. and, through a prompt, input scope information and example information together with the insurance information into an interactive artificial intelligence model, so that the model adapts to questions related to the insurance information, wherein the model: (i) answer the question by identifying the form of the answer based on the example information, including at least one example question and (ii) an example first answer to the example question and an example second answer related to the basis for the example first answer. Adapted, confirming question information regarding items insured to the policyholder based on a policy created upon conclusion of a contract corresponding to the insurance information obtained from the user terminal, and input characteristics of the model associated with generating the question information and answer. Verify requested information based on supplementary information related to the above, and use the model to determine (i) a first answer corresponding to the requested information, (ii) a second answer related to the basis for the first answer, and (iii) the above. Check the answer information including the third answer including a supporting image in which at least part of the portion corresponding to the second answer is highlighted on the document image corresponding to the insurance information, but the question information is not guaranteed to the policyholder When it includes a question about, the answer information further includes a fourth answer related to a recommended special contract that allows the non-guaranteed item to be guaranteed, and is configured to provide the answer information to the user terminal.

Images