KR102592312B1 - System and Method for Providing workload control service based on health station of worker - Google Patents

Abstract

The present invention relates to a system and method for providing a workload adjustment service according to the health status of a courier linked to a dedicated application running on a courier terminal carried by a courier, and is dedicated to managing health status run on a courier terminal owned by a courier. A biometric signal receiver that receives the delivery driver's biosignals from the app, a health status detection unit that determines the health status of the delivery driver based on the biosignals of the delivery driver received by the biosignal receiver, and the health in the health status detection unit. When a delivery driver performs his/her duties by a system that provides a workload adjustment service according to the health status of the courier driver, including a workload adjustment request unit that transmits the status determination result and workload adjustment request through a health status management app running on the courier terminal. The effect of providing a system and method for providing a service that adjusts the workload according to the health status of the courier driver by simultaneously performing health care to determine the health status of the courier driver in real time and requests rescue so that an emergency situation can be responded to immediately is derived. .

Description

System and method for providing workload control service based on health station of worker}

The present invention relates to a system and method for providing a workload adjustment service according to the health status of a courier driver. More specifically, a system for providing a workload adjustment service according to the health status of a courier driver linked to a dedicated application running on the courier terminal owned by the courier driver. and methods.

In general, a courier service is a service that receives various items such as documents, gifts, personal items, and sales products at the sender's doorstep and directly delivers them to the recipient.

The recent increase in non-face-to-face shopping due to the pandemic has also led to an increase in the use of delivery services due to the increase in online shopping and orders that can increase time efficiency.

As a result, the workload of courier drivers is overloaded, and as the volume of parcels that need to be handled each day increases rapidly, not only does a structural problem arise that does not guarantee the uniqueness of courier drivers, but problems such as death of courier drivers from overwork are also occurring. In addition, situations where the quality of service is poor, such as delivery delays due to excessive workload, frequently occur.

KR 10-2109669 B1 KR 10-0706941 B1

The present invention was derived from this technical background, and provides health care to the delivery driver while performing his/her duties to determine the health status of the delivery driver in real time and request rescue so that he/she can respond immediately when an emergency situation occurs. The purpose is to provide a system and method for providing workload adjustment services according to health status.

In addition, we would like to provide a system and method for providing a workload adjustment service according to the health status of the delivery driver that can help take care of the health condition by requesting and providing advice on the health condition from a professional medical institution depending on the health status of the delivery driver.

In addition, in the case of delivery drivers who have health problems or are deemed unable to handle the same-day delivery volume, they immediately ask other nearby delivery drivers to share the workload, preventing the phenomenon of poor service quality due to delivery delays. We aim to provide a system and method for providing a service that adjusts workload according to the health status of delivery drivers.

The present invention for achieving the above problems includes the following configuration.

That is, the system for providing a workload adjustment service according to the health status of a courier according to an embodiment of the present invention includes a biosignal receiver that receives the biosignal of the courier from a health status management app running on the courier's terminal carried by the courier; A health status detection unit that determines the health status of the delivery driver based on the biosignal of the delivery driver received by the biosignal receiver, and the health status determination result and workload adjustment request from the health status detection unit are driven in the delivery driver terminal. It includes a workload adjustment request section transmitted through an app dedicated to managing health status.

Meanwhile, in the method of providing a workload adjustment service performed in a workload adjustment service provision system including a biosignal receiver, a health status detection unit, and a workload adjustment request unit, the biosignal receiver is operated on a delivery driver terminal carried by the delivery driver. A step of receiving the biometric signals of the delivery driver from a status management app, a health status determination unit determining the health status of the delivery driver based on the biosignals of the delivery driver received by the biosignal receiving unit, and a workload adjustment request unit determining the health status of the delivery driver. It includes the step of transmitting the health status determination result and workload adjustment request from the status determination unit through a health status management dedicated app running on the delivery driver terminal.

According to the present invention, a service is provided to adjust the workload according to the health status of the courier driver by simultaneously performing health care while the courier driver is performing his/her duties, identifying the courier driver's health status in real time, and requesting rescue so that he/she can respond immediately when an emergency situation occurs. The effect of providing a system and method is derived.

In addition, we can provide a system and method for providing workload adjustment services according to the health status of the delivery driver, which can help take care of the health condition by requesting and providing advice on the health condition from a professional medical institution depending on the health condition of the delivery driver. It works.

In addition, in the case of delivery drivers who have health problems or are deemed unable to handle the same-day delivery volume, they immediately ask other nearby delivery drivers to share the workload, preventing the phenomenon of poor service quality due to delivery delays. It is possible to provide a system and method for providing workload adjustment services according to the health status of delivery drivers.

1 is a block diagram showing the configuration of a system for providing workload adjustment services according to the health status of a courier according to an embodiment of the present invention;
Figure 2 is an example of a questionnaire input screen of an app dedicated to health status management performed on a courier terminal according to an embodiment of the present invention;
Figure 3 is an example of a comment management screen of an app dedicated to health status management performed on a courier terminal according to an embodiment of the present invention;
Figure 4 is a flow chart schematically illustrating the method of providing workload adjustment service according to the health status of a courier according to the present invention;
Figure 5 is a flowchart showing a workload adjustment service method according to the health status of a courier performed in the workload adjustment service providing system according to an embodiment of the present invention.

It should be noted that the technical terms used in the present invention are only used to describe specific embodiments and are not intended to limit the present invention. In addition, the technical terms used in the present invention, unless specifically defined in a different sense in the present invention, should be interpreted as meanings generally understood by those skilled in the art in the technical field to which the present invention pertains, and are not overly comprehensive. It should not be interpreted in a literal or excessively reduced sense.

Hereinafter, preferred embodiments according to the present invention will be described in detail with reference to the attached drawings.

Figure 1 is a block diagram showing the configuration of a system for providing a workload adjustment service according to the health status of a delivery driver according to an embodiment of the present invention.

The system 10 for providing a workload adjustment service according to the delivery driver's health status according to an embodiment adjusts the workload according to the health status through a health status management app installed and run on at least one delivery driver terminal (20, 20a, 20b). Includes a service platform that provides coordination services.

The delivery driver terminal 20 is a user terminal carried by the delivery driver. The courier terminal 20 is a smart phone, a portable terminal, a mobile terminal, a foldable terminal, a personal digital assistant (PDA), and a portable terminal (PMP). Multimedia Player terminal, Telematics terminal, Navigation terminal, Personal Computer, laptop computer, Slate PC, Tablet PC, ultrabook, wearable device ( Wearable devices (e.g., smartwatch, smart glass, HMD (Head Mounted Display), etc.), Wibro terminal, IPTV (Internet Protocol Television) terminal, smart TV, digital It can be applied to various terminals such as broadcasting terminals, AVN (Audio Video Navigation) terminals, A/V (Audio/Video) systems, flexible terminals, and digital signage devices.

In one embodiment, the delivery driver terminal 20 obtains the delivery driver's biometric information from a smart watch or other sensor device worn by the delivery driver.

At this time, the delivery driver terminal 20 receives the delivery driver's biometric information from the biometric signal detection device 25 implemented as a smart watch, smart band, or other sensor device through short-distance wireless communication such as Bluetooth.

The biosignal detection device 25, implemented as a smart watch, smart band, or other sensor device, has all the technical components to measure the blood pressure or pulse of the delivery driver wearing it and transmit it to the delivery driver terminal 20 through short-distance wireless communication. It is interpreted to be inclusive.

In addition, the delivery driver terminal 20 can receive the delivery driver's biometric information measured directly from the biosignal detection device 25 and additionally obtain additional information through a questionnaire. For example, it includes the delivery driver's age, weight, height, working hours, mood, diagnosis, medication information, etc. However, it is not limited to this, and various information that may be helpful in understanding the physical condition of the delivery driver is input as additional information.

In one embodiment, the app dedicated to health status management running on the delivery driver terminal 20 is linked with the transportation status monitoring app used for the delivery of the delivery driver's package, so that the delivery driver's package processing status can be quickly and accurately identified.

In addition, the app dedicated to health status management running on the delivery driver terminal 20 receives and displays information such as workload adjustment requests and advance preparation alarms from the workload adjustment service provision system 10 according to one embodiment.

In other words, the delivery driver can check the workload adjustment request alarm or advance preparation alarm through the health status management app of the delivery driver terminal 20 that he or she carries.

As shown in Figure 1, the workload adjustment service providing system 10 according to the health status of a courier according to an embodiment of the present invention includes a communication unit 110, a bio-signal receiver 120, a health status detection unit 130, and a workload adjustment request. It includes a unit 140, a medical information provision unit 150, and a workload sharing unit 160.

The communication unit 110 communicates with any internal component or at least one external terminal through a wired/wireless communication network. At this time, the external arbitrary terminal may include a plurality of courier terminals 20, 20a, 20b, a courier service server 30, and a medical professional terminal 40. Here, wireless Internet technologies include Wireless LAN (WLAN), DLNA (Digital Living Network Alliance), Wibro (Wireless Broadband: Wibro), Wimax (World Interoperability for Microwave Access: Wimax), and HSDPA (High Speed Downlink Packet Access). ), HSUPA (High Speed Uplink Packet Access), IEEE 802.16, Long Term Evolution (LTE), LTE-A (Long Term Evolution-Advanced), Wireless Mobile Broadband Service (WMBS), etc. The communication unit 110 transmits and receives data according to at least one wireless Internet technology, including Internet technologies not listed above. In addition, short-range communication technologies include Bluetooth, RFID (Radio Frequency Identification), Infrared Data Association (IrDA), UWB (Ultra Wideband), ZigBee, and Near Field Communication (NFC). , Ultrasound Communication (USC), Visible Light Communication (VLC), Wi-Fi, Wi-Fi Direct, etc. may be included. Additionally, wired communication technologies may include Power Line Communication (PLC), USB communication, Ethernet, serial communication, optical/coaxial cables, etc.

The bio-signal receiver 120 receives the bio-signal of the courier from the health status management app running on the courier terminal 20 carried by the courier.

In one embodiment, the biometric signal receiver 120 receives the delivery driver's pulse and blood pressure information measured in real time by a smart watch or other sensor device worn by the delivery driver. However, the biological signals received by the biological signal receiver 120 are not limited to this.

At this time, the biometric signal receiver 120 receives the courier's biometric information, including the courier's pulse and blood pressure, in real time, or receives the courier's pulse and blood pressure in units of a few seconds or a set cycle by the courier or service operator. Biometric information of delivery drivers can be collected.

Figure 2 is an example of a questionnaire input screen of an app dedicated to health status management performed on a courier terminal according to an embodiment of the present invention.

As shown in FIG. 2 , the biometric signal receiver 120 can obtain additional information through a medical examination using an app dedicated to health status management of the delivery driver terminal 20. For example, it includes the delivery driver's age, weight, height, working hours, mood, diagnosis, medication information, etc. However, it is not limited to this, and various information that can be helpful in understanding the physical condition of the delivery driver can be input as additional information.

The health status determination unit 130 determines the health status of the delivery driver based on the biosignal of the delivery driver received by the biosignal receiving unit 120.

The health status detection unit 130 determines that there is an abnormality in the health status when the pulse or blood pressure included in the biosignal of the courier received by the biosignal receiver 120 is outside a preset normal range.

In one embodiment, the health status determination unit 130 analyzes big data on the information collected from the biosignal receiver 120, the health status questionnaire details entered directly by the delivery driver, and the accumulated previous biosignals of the delivery driver. Through this, you can recognize whether something is wrong with your health.

The workload adjustment request unit 140 transmits the health status determination result and workload adjustment request from the health status determination unit 130 through a health status management-only app running on the delivery driver terminal 20.

When the health status determination unit 130 determines that there is an abnormality in the health status, the workload adjustment request unit 140 transmits a health status abnormality notification message through the health status management app of the delivery driver terminal 20.

Then, a workload adjustment request is sent to reduce the workload according to the health status. Additional ratio information can be provided regarding specific workload adjustments to identify abnormalities in health and reduce workload to 70% or 50% or less depending on the severity.

For example, if the courier's body temperature is slightly higher or his/her blood pressure level is slightly higher than usual, a warning message is sent to warn of a health condition and a request to adjust the workload to reduce the workload by 80% within a few days. Send the message together. Accordingly, it is possible to continuously monitor the physical condition of the delivery driver and quickly take action accordingly, preventing overwork of the delivery driver due to work overload and taking preemptive measures against problems such as death from overwork. is derived.

In one aspect of the present invention, the workload adjustment request unit 140 provides courier driver information and workload according to the health status of the courier driver to the courier company server 30 according to the health status determination result from the health status determination unit 130. Send further adjustment requests.

In other words, the delivery company server 30 can be requested to adjust the workload so that the amount assigned to the delivery driver can be adjusted.

In addition, the workload adjustment request unit 140 can obtain from the delivery company server 30 information on the delivery driver in charge of an adjacent area who can distribute the volume of the delivery driver with a health condition.

Additionally, the workload adjustment request unit 140 can further determine whether the remaining work can be performed as planned by determining the relationship between the courier's work progress speed and the remaining courier delivery volume.

The workload adjustment request unit 140 receives information on the delivery quantity allocated to the courier on the same day from the delivery company server 30, or information on the delivery quantity distributed on the same day from the courier through an app dedicated to managing the health status of the delivery driver terminal 20. receives input.

The workload adjustment request unit 140 reflects the progress to date and determines whether the courier can deliver the amount to be delivered within the same day. If it is determined that it is not possible, the workload adjustment request unit 140 assigns the workload to another nearby courier through an app dedicated to health status management. You can send a message asking you to share. At this time, information on nearby couriers who can deliver additional quantities is provided.

Accordingly, you can request help from other couriers nearby who can share the work. On the other hand, couriers who can sufficiently handle the workload on the same day can increase profits by being assigned additional volume and prevent delays in courier delivery.

According to a characteristic aspect of the present invention, when an abnormal situation is detected according to the health status determination result in the health status determination unit 130, the workload sharing unit 160 provides a delivery driver in charge of an adjacent area obtained from the delivery company server 30. Based on the information and the workload of other delivery drivers within a predetermined distance, the workload of the delivery driver for whom an abnormal situation is detected is distributed and a request for additional work is sent to other delivery drivers.

At this time, the workload sharing unit 160 determines the health status of the courier in charge of the adjacent area according to the identification information of the courier in charge of the adjacent area based on the health status information big data, and determines the health status of the courier in charge of the adjacent area, and at least one courier in charge of the adjacent area that can increase the workload. A workload adjustment request message is sent to the driver terminal requesting additional distribution of delivery volume for couriers with health conditions.

The workload sharing unit 160 determines the invoice numbers, etc. of the delivered items that were assigned from the delivery company server 30 to a delivery driver with a health condition and then distributed to other delivery drivers. Additionally, based on the identified invoice number, additional delay information regarding the delivery status can be provided to the recipient of the item.

Accordingly, disruptions to the logistics delivery schedule can be minimized by immediately identifying and providing replacement manpower that can replace the delivery volume of a courier whose health condition is abnormal, and the courier's health status can be reduced due to an abnormal health condition of the courier driver. If relocation takes time, the recipient can be notified automatically.

In another embodiment, when an abnormal situation is detected according to the health status determination result in the health status determination unit 130, the workload adjustment request unit 140 detects an abnormal signal to another courier terminal located at the shortest distance. Additional help request messages can be sent based on the courier's location information and abnormal signals.

For example, in cases where immediate response is required, such as cardiac arrest or hyperventilation, the workload adjustment request unit 140 is at least one located at the shortest distance from the courier's location so that help can be quickly requested according to the abnormal situation of the courier driver. Identify other courier terminals (20a, 20b). Then, a help request message according to the location information and abnormal signal of the delivery driver terminal 20 is transmitted to at least one other delivery driver terminal 20a, 20b located at the identified shortest distance.

The workload adjustment service provision system 10 according to one embodiment may promptly notify a preset guardian or an emergency contact network such as 119 of the occurrence of an emergency situation when an emergency situation requiring urgent response occurs due to the health status of the delivery driver. there is. For example, even if a delivery driver collapses in a deserted parking lot or hallway, immediate response can be made to prevent further damage.

At this time, the workload adjustment service provision system 10 transmits a message containing information about the current location and health condition information of the courier in which an abnormal situation occurred to the preset guardian or 119 paramedic.

Alternatively, the health condition management app running on the delivery driver's terminal (20) recognizes the shaking of the mobile phone in an emergency situation, or when an emergency call signal is input, it immediately calls an emergency center such as 119 and provides the delivery driver's current location information. It may be equipped with a function to transmit messages containing information about health conditions and abnormalities.

In an additional aspect of the present invention, when an abnormal situation is detected according to the health status determination result from the health status determination unit, the medical information provision unit 150 requests advice on the health status from a professional medical professional, and receives the advice result. It is provided through an app dedicated to health status management that runs on the delivery driver terminal (20).

Figure 3 is an example of a comment management screen of an app dedicated to health status management performed on a courier terminal according to an embodiment of the present invention.

As shown in FIG. 3, the workload adjustment service providing system 10 according to an embodiment stores and manages the basic information of the delivery driver and advisory comments received from professional medical personnel or comments directly entered by the delivery driver by date.

The medical information provision unit 150 provides advice on the health status of the delivery driver through the medical professional terminal 40 owned by a medical institution or medical professional that receives input directly from the delivery driver through an app dedicated to managing the health status of the delivery driver terminal 20. You can request. Accordingly, the medical information provision unit 150 continuously monitors the health status of the courier identified by the health status identification unit 130, and when an abnormal situation occurs, it is immediately notified to a medical institution to promptly respond to the abnormal situation. It is possible to minimize damage caused by the excessive workload of delivery drivers.

However, it is not limited to this, and even if the courier does not set it directly, advice can be requested from a medical institution preset by the workload adjustment service operator or a medical professional terminal 40 owned by a medical professional.

The medical professional terminal 40 is interpreted to encompass all terminal devices provided in medical institutions such as hospitals or user terminal devices owned by professional medical professionals such as doctors and nurses.

Figure 4 is a flowchart schematically illustrating the method of providing a workload adjustment service according to the health status of a courier according to the present invention.

As shown in Figure 4, in the method of providing a workload adjustment service according to an embodiment, first, the biometric signal detection device 25 worn by the delivery driver detects the biometric information of the delivery driver (S400).

The biometric signal detection device 25 is implemented as a smartwatch or other sensor device carried by the delivery driver, and transmits the biometric information of the delivery driver to the delivery driver terminal 20 through short-range wireless communication such as Bluetooth (S402).

The biosignal detection device 25, which is implemented as a smart watch, smart band, or other sensor device, has all the technical components to measure the blood pressure or pulse of the delivery driver wearing it and transmit it to the delivery driver terminal 20 through short-distance wireless communication. It is interpreted to be inclusive.

In addition, the delivery driver terminal 20 can receive the biometric information of the delivery driver measured directly from the biosignal detection device 25 (S410) and additionally obtain additional information through a questionnaire (S412). For example, it includes the delivery driver's age, weight, height, working hours, mood, diagnosis, medication information, etc. However, it is not limited to this, and various information that can be helpful in understanding the physical condition of the delivery driver can be input as additional information.

The delivery driver terminal 20 transmits the delivery driver's biometric information and additional information to the workload adjustment service provision system 10 (S415).

Then, the workload adjustment service providing system 10 stores the received information (S420), analyzes the information, and processes it (S425).

At this time, analyzing and processing the information is a series of processes of identifying the health status of the delivery driver holding the delivery driver terminal 20 and analyzing whether an abnormality has occurred, and redistributing the workload according to the health status of the delivery driver. It includes a series of processes for

In one embodiment, the workload adjustment service providing system 10 is linked with a transportation status monitoring app used for the courier's package delivery through a health status management app running on the courier's terminal 20 to process the courier's package. You can quickly and accurately understand the situation.

According to an additional aspect of the present invention, if necessary, advice on the health status of the delivery driver is requested from the external medical professional terminal 40 (S430), the response is received (S435), and converted into big data (S440), and then the delivery driver It can be delivered to the terminal 20.

At this time, the information converted into big data includes daily health status check details of delivery drivers and prior awareness of emergencies.

In other words, the workload adjustment service providing system 10 transmits information such as workload adjustment request and advance preparation alarm to the courier terminal 20 according to the information analysis and processing results (S450).

Then, the app dedicated to health status management running on the delivery driver terminal 20 displays the results of determining the health status of the delivery driver received from the workload adjustment service provision system 10 and a notification message requesting workload adjustment. It also displays workload adjustment alarms and proactive alarm messages.

In other words, the delivery driver can check the workload adjustment request alarm or advance preparation alarm through the health status management app of the delivery driver terminal 20 (S460).

In addition, the workload adjustment service providing system 10 may further transmit the results of determining the health status of the courier and the workload adjustment request to the courier company server 30 (S470). The courier company server 30 can manage the health status and workload of the courier driver based on the health status assessment result and workload adjustment request received from the workload adjustment service provision system 10 and give work-related instructions.

Then, the workload adjustment service providing system 10 receives a response to the workload adjustment request from the delivery company server 30 and transmits the workload adjustment instruction to the delivery driver terminal 20 (S480).

Alternatively, if the mobile phone shaking is recognized in an emergency situation in the health condition management app running on the delivery driver terminal 20, or an emergency call signal is input, an emergency SOS call is immediately made to an emergency center such as 119, and the delivery driver's current status is sent. It may be equipped with a function to transmit messages containing location information and health condition information.

In other words, by adjusting the workload in advance according to the health status of the delivery driver, it is possible to preemptively deal with serious problems such as death from overwork due to work overload.

Figure 5 is a flowchart showing a workload adjustment service method according to the health status of a courier performed in the workload adjustment service providing system according to an embodiment of the present invention.

In the method of providing a workload adjustment service performed in a workload adjustment service provision system including a biosignal receiver, a health status detection unit, and a workload adjustment request unit, first, the biosignal receiver is operated on a delivery driver terminal carried by the delivery driver. The delivery driver's vital signs are received from the status management app (S500).

In one embodiment, the biometric signal receiver receives the delivery driver's pulse and blood pressure information measured in real time by a smart watch or other sensor device worn by the delivery driver. However, the biosignals received by the biosignal receiver are not limited to this.

At this time, the biosignal receiver receives the courier's biometric information, including the courier's pulse and blood pressure, in real time, or receives the courier's biometric information, including the courier's pulse and blood pressure, in units of several seconds or set cycles by the courier or service operator. Biometric information can be collected.

And the health status determination unit determines the health status of the delivery driver based on the biosignal of the delivery driver received by the biosignal receiver (S510).

The health status detection unit determines that there is an abnormality in the health status when the pulse or blood pressure included in the biosignal of the courier received by the biosignal receiver is outside the preset normal range.

In one embodiment, the health status detection unit analyzes the information collected from the biometric signal receiver, the health status questionnaire entered directly by the delivery driver, and the accumulated previous biometric signals of the delivery driver through big data analysis to determine if an abnormality in the health condition occurs. You can recognize whether it was done or not.

And, if an abnormality in the health status is detected as a result of the health status determination by the health status determination unit (S520), the workload adjustment request unit transmits a workload adjustment request through the health status management app running on the delivery driver terminal (S530).

In one aspect of the present invention, if an abnormality in the health condition is detected according to the health status determination result in the health status detection unit, the delivery driver information and a request to adjust the workload according to the health status of the delivery driver are further transmitted to the delivery company server. (S540).

The workload adjustment request unit transmits a workload adjustment request to reduce the workload according to the health status when the health status determination unit determines that there is an abnormality in the health status. Additional ratio information can be provided regarding specific workload adjustments to identify abnormalities in health and reduce workload to 70% or 50% or less depending on the severity.

For example, if the courier's body temperature is slightly higher or his/her blood pressure level is slightly higher than usual, a warning message is sent to warn of a health condition and a request to adjust the workload to reduce the workload by 80% within a few days. Send the message together. Accordingly, it is possible to continuously monitor the physical condition of the delivery driver and quickly take action accordingly, preventing overwork of the delivery driver due to work overload and taking preemptive measures against problems such as death from overwork. is derived.

Afterwards, if an abnormal situation is detected according to the health status assessment results from the health status identification unit, the medical information provision unit requests advice on the health status from a professional medical professional (S550), and the received advice results are sent to the delivery driver's terminal. It is transmitted and provided through an app dedicated to health status management (S560).

The medical information provision department continuously monitors the health status of the delivery driver as determined by the health status identification department, and when an abnormal situation occurs, it is immediately notified to a medical institution, enabling rapid response to the abnormal situation, which increases the workload of the delivery driver. Damage resulting from can be minimized.

In an additional aspect of the present invention, when an abnormal situation is detected according to the health status determination result from the health status detection unit, the location information and abnormal signal of the delivery driver for whom the abnormal signal was detected are transmitted to the terminal of another delivery driver located at the shortest distance. Additional help request messages are sent according to .

In addition, when the workload sharing unit detects an abnormal situation according to the health status determination result from the health status detection unit, the workload of the delivery driver for whom the abnormal situation was detected is distributed based on the workload of other delivery drivers within a predetermined distance ( S570), sending a request for additional work to another courier (S580).

In other words, when an abnormal situation is detected according to the results of the health status assessment by the health status identification department, the workload sharing department determines the abnormal situation based on the workload of other couriers within a predetermined distance according to the information on couriers in charge of adjacent areas obtained from the courier company server. The workload of this detected courier is distributed and additional work requests are sent to other couriers.

At this time, the workload sharing department determines the health status of the courier in charge of the adjacent area based on the health status information big data and the identification information of the courier in charge of the adjacent area, and informs the terminal of at least one courier in charge of the adjacent area that can increase the workload. A workload adjustment request message is sent requesting additional distribution of delivery volume for couriers whose status is abnormal.

And the workload adjustment service provision system transmits the results of health status to the delivery company terminal (S590).

The above-described method may be implemented as an application or in the form of program instructions that can be executed through various computer components and recorded on a computer-readable recording medium. The computer-readable recording medium may include program instructions, data files, data structures, etc., singly or in combination.

The program instructions recorded on the computer-readable recording medium may be those specifically designed and configured for the present invention, or may be known and usable by those skilled in the computer software field.

Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks and magnetic tapes, optical recording media such as CD-ROMs and DVDs, and magneto-optical media such as floptical disks. media), and hardware devices specifically configured to store and perform program instructions, such as ROM, RAM, flash memory, etc.

Examples of program instructions include not only machine language code such as that created by a compiler, but also high-level language code that can be executed by a computer using an interpreter or the like. The hardware device may be configured to operate as one or more software modules to perform processing according to the invention and vice versa.

Although the above has been described with reference to embodiments, those skilled in the art will understand that various modifications and changes can be made to the present invention without departing from the spirit and scope of the present invention as set forth in the following patent claims. You will be able to.

10: Workload adjustment service provision system
20, 20a, 20b: Delivery driver terminal 30: Delivery company server
40: Professional medical personnel terminal 110: Communication department
120: Biosignal receiver 130: Health status detection unit
140: Workload adjustment request department 150: Medical information provision department
160: Workload sharing department

Claims (10)

A bio-signal receiver that receives the bio-signals of the courier from a health condition management app running on the courier's terminal carried by the courier;
a health status determination unit that determines the health status of the delivery driver based on the biosignal of the delivery driver received through the biosignal receiving unit; and
It includes; a workload adjustment request unit that transmits the health status determination result and workload adjustment request from the health status determination unit to a health status management dedicated app running on the courier terminal;
The workload adjustment request department,
According to the results of the health status assessment in the health status detection unit, the delivery driver information and a request to adjust the workload according to the health status of the delivery driver are further transmitted to the delivery company server.
If an abnormal situation is detected according to the results of the health status determination in the health status detection unit, the location information of the delivery driver for whom the abnormal signal was detected and a request for help message according to the abnormal signal are further transmitted to the terminal of another delivery driver located at the shortest distance. do,
If an abnormal situation is detected according to the results of the health status assessment in the health status detection unit, the workload of the delivery driver for whom the abnormal situation was detected is distributed based on the workload of other delivery drivers within a predetermined distance, and additional work is assigned to other delivery drivers. It further includes a workload sharing unit that transmits the request,
The workload division department said,
Based on the health status information big data, the health status of the courier in charge of the adjacent area can be further identified according to the identification information of the courier in charge of the adjacent area, and the health status of the courier in charge of at least one adjacent area that can increase the workload is reported to the terminal. Distribute the workload of these couriers and send additional work requests,
From the courier company's server, the invoice numbers of the delivered items that were assigned to a courier with a health condition and then distributed to other couriers are identified, and based on the identified invoice numbers, a delay notification message regarding the courier delivery status is sent to the recipient of the items. transmitting,
The workload adjustment request department,
By identifying the relationship between the delivery driver's work progress speed and the remaining delivery volume, we further determine whether it is possible to perform the remaining work as planned, and if it is determined that it is impossible to perform, we manage health status by requesting workload adjustment to share the workload with another nearby delivery driver. Sent to a dedicated app,
If an abnormal situation is detected according to the health status assessment results from the health status detection unit, advice on the health status is requested from a medical professional, and the received advice results are sent through the health status management app running on the delivery driver terminal. It further includes a medical information provision unit that transmits,
If an emergency situation occurs that requires urgent response to the health status of the courier according to the results of the health status assessment by the health status identification department, the pre-set guardian or emergency contact network will be notified of the occurrence of the emergency situation.
The workload adjustment request unit transmits a workload adjustment request to reduce the workload according to the health status determination result from the health status determination unit, but provides additional ratio information on the workload adjustment amount, a workload adjustment service according to the courier's health status. Delivery system.
delete delete delete delete In the method of providing a workload adjustment service performed in a workload adjustment service provision system including a biosignal receiver, a health status detection unit, and a workload adjustment request unit,
A bio-signal receiving unit receiving the bio-signal of the courier from a health condition management app running on the courier terminal carried by the courier;
A health status determining unit determining the health status of the delivery driver based on the biosignal of the delivery driver received by the biosignal receiving unit; and
A workload adjustment request unit transmitting the health status determination result and workload adjustment request from the health status determination unit to a health status management dedicated app running on the courier terminal, including;
The transmitting step is,
According to the results of the health status assessment in the health status detection unit, the delivery driver information and a request to adjust the workload according to the health status of the delivery driver are further transmitted to the delivery company server.
If an abnormal situation is detected according to the results of the health status determination in the health status detection unit, the location information of the delivery driver for whom the abnormal signal was detected and a request for help message according to the abnormal signal are further transmitted to the terminal of another delivery driver located at the shortest distance. do,
If an abnormal situation is detected according to the results of the health status assessment by the health status detection unit, the workload sharing unit distributes the workload of the delivery driver for whom the abnormal situation was detected based on the workload of other delivery drivers within a predetermined distance to other delivery drivers. It further includes; sending an additional work request to,
The workload division department said,
Based on the health status information big data, the health status of the courier in charge of the adjacent area can be further identified according to the identification information of the courier in charge of the adjacent area, and the health status of the courier in charge of at least one adjacent area that can increase the workload is reported to the terminal. Distribute the workload of these couriers and send additional work requests,
The delivery company's server determines the invoice numbers of delivered items that were assigned to a delivery driver with a health condition and then distributed to other delivery drivers. Based on the identified invoice numbers, a delay notification message is sent to the recipient of the item regarding the delivery status. transmitting,
The transmitting step further determines whether the remaining work can be performed as planned by identifying the relationship between the courier's work progress speed and the remaining courier delivery volume, and if it is determined that it is impossible to perform the work, the workload is to be shared with another nearby courier driver. The request for adjustment is sent to an app dedicated to managing health conditions,
If an abnormal situation is detected according to the health status determination results from the health status identification unit, the medical information provision unit requests advice on the health status from a medical professional, and the received advice results are used to manage the health status run on the delivery driver terminal. It further includes a step of transmitting through a dedicated app,
If an emergency situation occurs that requires urgent response to the health status of the courier according to the results of the health status assessment by the health status identification department, the pre-set guardian or emergency contact network will be notified of the occurrence of the emergency situation.
The workload adjustment request unit transmits a workload adjustment request to reduce the workload according to the health status determination result from the health status determination unit, but provides additional ratio information on the workload adjustment amount, a workload adjustment service according to the courier's health status. How to provide.
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