KR102575449B1 - Vehicle repair brokerage method based on standardized repair costs - Google Patents

Abstract

The "vehicle maintenance intermediary method by standardized maintenance cost" according to the present invention consists of the following processes.
An intermediary functioning as a web server connected to the Internet network and storing maintenance costs for a plurality of maintenance services in a database, and an operator terminal connected to the intermediary via the Internet network, which is a terminal of a maintenance operator, and the Internet network An IT system including a customer terminal, which is a terminal of a customer who is connected to the intermediary and entrusted with vehicle maintenance, and an app (application) installed on the intermediary, vendor terminal, and customer terminal to enable vehicle maintenance transactions to be made constituted,
As the "vehicle maintenance mediation method by standardized maintenance cost" made by the above IT system,
A sign-up step in which an ID and a password are registered because the customer terminal and the vendor terminal are connected to the broker and sign up as members, and after the sign-up step, the customer terminal is recognized as a member by the broker A login step and the log-in step Thereafter, the intermediary presents a plurality of maintenance services to the customer terminal, the customer terminal selects one or more of the maintenance services, and the intermediary performs a selection step of recognizing the selection, and after the selection step , The intermediary searches the database for the maintenance cost corresponding to the selected maintenance service and presents it to the customer terminal, and the customer terminal disapproves the maintenance cost, so the transaction is terminated or the maintenance cost is recognized In the estimating step, after the maintenance cost is recognized in the estimating step, the intermediary selects one of a plurality of maintenance companies and presents it to the customer terminal, and the customer terminal disapproves the maintenance company, so the transaction is terminated or the above Recognizing the maintenance company, the reservation step of presenting the date and time of the visit and completing the reservation, and after making a reservation with the maintenance company in the reservation step, the customer terminal pays the maintenance cost to the intermediary, and the intermediary pays the maintenance cost and a payment step of paying an amount excluding brokerage costs to the vendor terminal.
Therefore, the following effects can be exhibited.
According to the present invention, it is possible to prevent a phenomenon in which maintenance costs are unrealistically lowered in an unrealistic way to attract customers. In other words, due to the reasonably set reconnaissance maintenance cost, smooth management of the operator is possible, and as a result, high-quality service can be provided, so that the customer can also benefit.

Description

Vehicle repair brokerage method based on standardized repair costs}

The present invention relates to 『a vehicle maintenance brokerage method by standardized maintenance cost』, and more specifically, by allowing an intermediary, a web server, to mediate between a maintenance company and a customer at a maintenance cost set by vehicle maintenance experts, It is about the 『vehicle maintenance mediation method by standardized maintenance cost』, which is characterized by enabling transactions between maintenance companies and customers by realistic maintenance costs.

As Korea is an IT powerhouse, it has long been common to trade industrial products online, and recently, it has long been common to trade services using IT systems.

The above services include chauffeur driving, house helper, food delivery, vehicle maintenance, and the like. Among them, the vehicle maintenance industry, which is too common as a foot of modern people, is an indispensable and important industry related to human life.

This vehicle maintenance transaction method is suggested on the Internet, and if you look at it, it is as follows.

First, looking at the IT system built to enable the transaction method, an intermediary functioning as an intermediary is configured as a web server connected to the Internet network, and a vendor terminal and a customer terminal connected to the intermediary through the Internet network are configured . In addition, an app (application) is installed in each of the intermediary, the vendor terminal, and the customer terminal to enable the transaction method. The operator's terminal is a terminal of a maintenance operator, and the customer terminal refers to a terminal of a customer entrusted with vehicle maintenance.

Next, as a vehicle maintenance transaction method by the IT system, a photo file in which the damaged part of the vehicle is photographed by the customer terminal is transmitted to the intermediary, and the photo file is transmitted to a plurality of vendor terminals by the intermediary .

Next, the estimated cost is transmitted to the customer terminal through the intermediary by a plurality of vendor terminals.

Next, one of the plurality of estimated costs is selected by the vendor terminal and a contract is made.

Next, the transaction is completed because vehicle maintenance and payment are made offline.

As described above, according to the present invention examined, there were the following problems.

First, when a plurality of estimated costs are transmitted to a customer terminal by a plurality of vendor terminals, the customer selects a maintenance company that offers the lowest cost. As a result, maintenance contractors are forced to offer lower prices than their competitors in order to close the deal. The more this situation is repeated, the more the maintenance cost becomes unrealistically low. In other words, the reality is that maintenance companies have no choice but to report closure due to the cutting-edge competition. As a result, maintenance quality is inevitably reduced, and this reality is leading to traffic accidents due to vehicle breakdowns.

Second, offline, the customer makes a payment to the maintenance company. At this time, the customer ritually discounts the cost, and the maintenance company has no choice but to make the transaction at the customer's desired cost in order to conclude the transaction, crying and eating mustard. Therefore, it is not uncommon to present an unrealistically low estimated cost online and reduce the cost again offline, which further increases the difficulty of management for maintenance companies.

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The problems to be solved through the "vehicle maintenance brokerage method by standardized maintenance cost" according to the present invention are as follows.

First, we want to prevent mishaps that make it difficult for maintenance companies to manage the maintenance costs presented by many maintenance companies and lead to vehicle accidents due to poor maintenance quality.

Second, it is intended to solve the reality that unrealistically low maintenance costs are discounted again through the offline payment process, making maintenance companies' management more difficult.

The "vehicle maintenance brokerage method by standardized maintenance cost" according to the present invention consists of the following process in order to solve the above problems.

An intermediary functioning as a web server connected to the Internet network and storing maintenance costs for a plurality of maintenance services in a database, and an operator terminal connected to the intermediary via the Internet network, which is a terminal of a maintenance operator, and the Internet network An IT system including a customer terminal, which is a terminal of a customer who is connected to the intermediary and entrusted with vehicle maintenance, and an app (application) installed on the intermediary, vendor terminal, and customer terminal to enable vehicle maintenance transactions to be made constituted,

As the "vehicle maintenance mediation method by standardized maintenance cost" made by the above IT system,

A sign-up step in which an ID and a password are registered because the customer terminal and the vendor terminal are connected to the broker and sign up as members, and after the sign-up step, the customer terminal is recognized as a member by the broker A login step and the log-in step Thereafter, the intermediary presents a plurality of maintenance services to the customer terminal, the customer terminal selects one or more of the maintenance services, and the intermediary performs a selection step of recognizing the selection, and after the selection step , The intermediary searches the database for the maintenance cost corresponding to the selected maintenance service and presents it to the customer terminal, and the customer terminal disapproves the maintenance cost, so the transaction is terminated or the maintenance cost is recognized In the estimating step, after the maintenance cost is recognized in the estimating step, the intermediary selects one of a plurality of maintenance companies and presents it to the customer terminal, and the customer terminal disapproves the maintenance company, so the transaction is terminated or the above Recognizing the maintenance company, the reservation step of presenting the date and time of the visit and completing the reservation, and after making a reservation with the maintenance company in the reservation step, the customer terminal pays the maintenance cost to the intermediary, and the intermediary pays the maintenance cost and a payment step of paying an amount excluding brokerage costs to the vendor terminal.

In addition, after the payment step, the intermediary presents the evaluation of the maintenance company to the customer terminal, the customer terminal evaluates the maintenance company, and the intermediary maintains the affiliation if the evaluation is acceptable and exits the evaluation if the evaluation is unqualified. It may include more steps.

In addition, the IT system further includes a plurality of expert terminals, which are terminals of a plurality of vehicle experts, connected to the intermediary through the Internet network,

As a method for setting the maintenance cost,

a cost registration step in which each expert terminal raises a maintenance cost for each maintenance service within a prescribed period; and a storage step in which, after the cost registration step, the intermediary stores the maintenance cost in a database for a prescribed period; After the storing step, a calculation step in which the mediator calculates an average value of a plurality of maintenance costs, and after the calculation step, the mediator presents the average value to each expert terminal if the average value is equal to the existing maintenance cost The existing maintenance cost is maintained, and if it is different from the existing maintenance cost, it is presented to each expert terminal, and if the number of disapproval is greater than the number of approval, the existing maintenance cost is maintained. Include a modification step to fix maintenance costs.

In addition, in the reservation step, the intermediary may include a process of presenting information to the customer terminal in the order of membership registration among a plurality of maintenance companies located in the region to which the customer belongs.

The "vehicle maintenance mediation method by standardized maintenance cost" according to the present invention can exert the following effects by the above solution.

First, the present invention is a reconnaissance system, so that transactions are made by reasonable maintenance costs, thereby preventing maintenance companies from unrealistically reducing maintenance costs in an unrealistic way to attract customers. In other words, due to the reasonably set reconnaissance maintenance cost, smooth management of the operator is possible, and as a result, high-quality service can be provided, so that the customer can also benefit.

Second, through the evaluation step, there is an effect of gaining trust from customers because incompetent or insincere vendors are expelled.

Third, since the maintenance cost is flexibly adjusted by experts to a realistic cost, it can contribute to the management of contractors and provide quality maintenance service to customers, so there is a win-win effect.

1 is a block diagram showing a system enabling a vehicle maintenance intermediary method based on standardized maintenance costs according to the present invention.
Figure 2 is a flow chart showing a vehicle maintenance intermediary method by standardized maintenance cost according to the present invention.
3 is a flow chart showing a process of calculating maintenance costs in the vehicle maintenance mediation method based on standardized maintenance costs according to the present invention.

Hereinafter, various embodiments of this document will be described with reference to the accompanying drawings. However, this is not intended to limit the technology described in this document to specific embodiments, and is to be understood as including various modifications, equivalents, and/or alternatives of the embodiments of this document. In connection with the description of the drawings, like reference numerals may be used for like elements.

In addition, expressions such as “first,” “second,” etc. used in this document may modify various components regardless of order and/or importance, and to distinguish one component from another. It is used only and does not limit the corresponding components. For example, 'first part' and 'second part' may indicate different parts regardless of order or importance. For example, without departing from the scope of rights described in this document, a first element may be called a second element, and similarly, the second element may also be renamed to the first element.

In addition, terms used in this document are only used to describe a specific embodiment, and may not be intended to limit the scope of other embodiments. Singular expressions may include plural expressions unless the context clearly dictates otherwise. Terms used herein, including technical or scientific terms, may have the same meaning as commonly understood by a person of ordinary skill in the technical field described in this document. Among the terms used in this document, terms defined in a general dictionary may be interpreted as having the same or similar meaning as the meaning in the context of the related art, and unless explicitly defined in this document, an ideal or excessively formal meaning. not be interpreted as In some cases, even terms defined in this document cannot be interpreted to exclude the embodiments of this document.

Hereinafter, a detailed embodiment of the present invention for solving the above problems together with the accompanying drawings, 『Vehicle Maintenance Brokerage Method by Standardized Maintenance Cost』, will be described.

1 is a block diagram showing a system enabling a vehicle maintenance mediation method based on standardized maintenance costs according to the present invention, and FIG. 2 is a flow chart showing a vehicle maintenance mediation method based on standardized maintenance costs according to the present invention. am.

First, as a web server connected to the Internet network, an intermediary functioning as an intermediary and storing maintenance costs for a plurality of maintenance services in a database is configured. As an example, the maintenance cost may be initially defined as a realistic maintenance cost determined by experts in vehicle maintenance. In addition, as being connected to the intermediary through the Internet network, a service provider terminal, which is a terminal of a maintenance company, is configured, and a customer terminal, which is a terminal of a customer entrusted with vehicle maintenance, is configured as being connected to the intermediary through the Internet network. In addition, an IT system including an app (application) installed in the intermediary, the vendor terminal, and the customer terminal to enable vehicle maintenance transactions to be made is configured.

The “vehicle maintenance mediation method by standardized maintenance cost” performed by the above IT system consists of the following processes.

Since the customer terminal and the vendor terminal are connected to the intermediary and sign up as members, an ID and password registration step is performed. In other words, personal information and contact information are presented and ID and password are approved. In particular, since the dealer's terminal registers an area where vehicle maintenance is possible, it is determined whether the intermediary corresponds to the customer's order at a later stage of reservation. In addition, a contract is made to provide maintenance services with a fixed price proposed by an intermediary.

After the sign-up step, a log-in step is performed in which the customer terminal is recognized as a member by the broker. Due to the login step, the customer terminal proceeds with the subsequent process, and in the case of the vendor terminal, it is possible to search for maintenance service costs prescribed after logging in.

After the log-in step, the intermediary presents a plurality of maintenance services to the customer terminal, the customer terminal selects one or more of the maintenance services, and the intermediary performs a selection step of recognizing the selection. The maintenance service may be, for example, dent, wheel restoration, seat restoration, door restoration, battery replacement, tire replacement, tinting, replacement of engine oil, brake oil, etc. The intermediary displays the maintenance service on the customer terminal in the form of an icon, and the customer terminal selectively requests the maintenance service by an input such as a customer's touch.

After the selection step, the intermediary searches the database for the maintenance cost corresponding to the selected maintenance service and presents it to the customer terminal, and since the customer terminal disapproves the maintenance cost, the transaction is terminated or the above An estimate stage is made to acknowledge the maintenance cost . Through this process, it is possible to prevent the phenomenon of unrealistically reducing maintenance costs in order to attract customers. In other words, due to the reasonably set reconnaissance maintenance cost, smooth management of the contractor is possible, and as a result, high-quality service can be provided, so there is an advantage that customers can benefit from.

After the maintenance cost is recognized in the estimating step, the intermediary selects one of a plurality of maintenance companies and presents it to the customer terminal, and the customer terminal disapproves the maintenance company, so the transaction is terminated or the maintenance company is recognized Therefore, a reservation step is made to present the date and time of the visit and complete the reservation. At this time, the intermediary may present, for example, to the customer terminal in the order of membership registration among a plurality of maintenance companies located in the region to which the customer belongs. In other words, if customer A lives in Buk-gu, Daegu Metropolitan City, F maintenance company located in the same district is introduced. Next, if there is a customer B in the same district, H maintenance company located in the same district is introduced. At this time, vendors F and H are presented in the order of member registration. Of course, at this time, the maintenance company presents the maintenance service after confirming whether the maintenance service requested by the customer is possible. In order to enable such confirmation, in the subscription step, the vendor's terminal registers possible maintenance services of the vendor. Due to this, registered companies can be selected fairly. In this case, if there are too many registered vendors, the number of customers receiving dividends will decrease, making it difficult to generate profits. Therefore, it is necessary to adjust the number to an appropriate level.

After the reservation is made with the maintenance company in the reservation step, a payment step is made in which the customer terminal pays the maintenance cost to the broker, and the broker pays the maintenance cost minus the brokerage cost to the vendor terminal. Such payment may be a credit card payment, a virtual currency, or an online remittance method. The payment can be any payment method that can be made online. Therefore, by preventing the offline customer from requesting a discount from the contracted maintenance cost again, it is possible to enable the maintenance service reconciliation system, thereby preventing the smooth operation of the maintenance industry and the deterioration of the quality of the maintenance service.

After the payment step, the intermediary presents the evaluation of the maintenance company to the customer terminal, the customer terminal evaluates the maintenance company, and the intermediary maintains the affiliation if the evaluation is acceptable and exits the service if the evaluation is unqualified. It is done. For example, an intermediary presents five stars to a customer terminal, and the customer terminal can select and evaluate as many as desired among the five stars. Or, you can write how many points out of 100 points. Through this process, incompetent or insincere vendors are expelled, so that they can gain trust from customers.

Next, a method of setting the maintenance cost will be described together with the accompanying drawings.

1 is a block diagram showing a system enabling a vehicle maintenance brokerage method based on standardized maintenance costs according to the present invention, and FIG. 3 is a block diagram showing maintenance costs in the vehicle maintenance brokerage method based on standardized maintenance costs according to the present invention. It is explained together as a flowchart showing the process of calculating.

First, a plurality of expert terminals, which are terminals of a plurality of vehicle experts, are further configured in the IT system to be connected to the intermediary through the Internet network. The vehicle experts may be composed of various experts such as maintenance experts, vehicle parts manufacturers, automobile department professors, and the like.

A method of setting a maintenance cost using the IT system is performed as follows.

A cost registration step is performed in which each expert terminal raises a maintenance cost for each maintenance service within a prescribed period. For example, it can be posted on the first week of every month, or within a 10-day period every six months.

After the cost registration step, a storage step is performed in which the mediator stores the maintenance cost in a database for a prescribed period.

After the storage step, a calculation step is performed in which the mediator calculates an average value of a plurality of maintenance costs.

After the calculation step, the mediator presents the average value to each expert terminal if the average value is equal to the existing maintenance cost and maintains the existing maintenance cost, and presents it to each expert terminal if it is different from the existing maintenance cost. Accordingly, if the number of disapprovals is greater than the number of approvals, the existing maintenance cost is maintained, and if the number of approvals is greater than the number of disapprovals, a correction step is performed to fix the maintenance cost with the average value. For example, if the average value of the battery replacement cost suggested by five experts is 200,000 won, and the currently registered cost is 200,000 won, the registered cost is maintained, and the currently registered cost is 150,000 won, and the average value of 200,000 won is approved If there are more experts, the cost is revised to 200,000 won. And if there are more experts who disapprove of the average value of 200,000 won, the existing value of 150,000 won is maintained. Therefore, since the maintenance cost is flexibly adjusted to a realistic cost by experts, it can contribute to the management of contractors and provide quality maintenance service to customers, so there is a mutual win-win advantage.

Claims (4)

An intermediary functioning as a web server connected to the Internet network and storing maintenance costs for a number of maintenance services in a database;
A contractor terminal that is a terminal of a maintenance contractor as connected to the intermediary by the Internet network;
A customer terminal connected to the intermediary through the Internet network and being a terminal of a customer entrusted with vehicle maintenance;
An IT system is configured including an app (application) installed in the intermediary, the vendor terminal, and the customer terminal, respectively, so that vehicle maintenance transactions are made,
As the "vehicle maintenance mediation method by standardized maintenance cost" made by the above IT system,
A sign-up step in which an ID and password are registered because the customer terminal and the vendor terminal connect to the broker and sign up for membership;
After the sign-up step, a log-in step in which the customer terminal is recognized as a member by the broker;
After the log-in step, the intermediary presents a plurality of maintenance services to the customer terminal, the customer terminal selects one or more of the maintenance services, and the intermediary recognizes the selection;
After the selection step, the intermediary searches the database for the maintenance cost corresponding to the selected maintenance service and presents it to the customer terminal, and since the customer terminal disapproves the maintenance cost, the transaction is terminated or the above An estimate step of acknowledging the maintenance cost ;
After the maintenance cost is recognized in the estimating step, the intermediary selects one of a plurality of maintenance companies and presents it to the customer terminal, and the customer terminal disapproves the maintenance company, so the transaction is terminated or the maintenance company is recognized Therefore, the reservation step of presenting the date and time of the visit and completing the reservation;
After the reservation is made with the maintenance company in the reservation step, the customer terminal pays the maintenance cost to the intermediary, and the intermediary includes a payment step of paying the maintenance cost minus the brokerage cost to the operator terminal,
The IT system further includes a plurality of expert terminals, which are terminals of a plurality of vehicle experts, connected to the intermediary through the Internet network,
As a method for setting the maintenance cost,
a cost registration step in which each of the expert terminals raises a maintenance cost for each maintenance service within a prescribed period;
After the cost registration step, a storage step of storing the maintenance cost in a database for a specified period by the intermediary;
After the storage step, a calculation step in which the mediator calculates an average value of a plurality of maintenance costs;
After the calculation step, the mediator presents the average value to each expert terminal if the average value is equal to the existing maintenance cost, maintains the existing maintenance cost, and presents it to each expert terminal if it is different from the existing maintenance cost. If the number of disapproval is greater than the number of approvals, maintaining the existing maintenance cost, and if the number of approvals is greater than the number of disapproval, fixing the maintenance cost with the average value. .
According to claim 1,
After the payment step, the intermediary presents the evaluation of the maintenance company to the customer terminal, the customer terminal evaluates the maintenance company, and the intermediary maintains the affiliation if the evaluation is eligible and exits it if the evaluation is unqualified. Vehicle maintenance mediation method by standardized maintenance cost, characterized in that it further comprises.
delete According to claim 1 or 2,
In the reservation step, the intermediary presents to the customer terminal in the order of membership registration among a plurality of maintenance companies located in the region to which the customer belongs.

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