KR102536811B1 - Customer service providing system - Google Patents

Abstract

An offline store customer service providing system including a sales management system provided in each offline store is disclosed. The sales management system according to this system receives a mobile phone number and password from the first user to pay for the first user's purchased product, authenticates it in conjunction with the server system, and if the authentication is successful, the corresponding digital prepaid card registered in the server system. Includes a product payment unit that processes payment with

Description

Off-line store customer service providing system {Customer service providing system}

The present invention relates to a system for offline stores, and more particularly to a system for payment for purchase of goods.

Physical credit cards or check cards are widely used as a means of payment for product purchases at offline stores such as convenience stores, and payments using smartphones are gradually increasing. In relation, Korean Patent Registration No. 10-1868045 discloses a mobile payment method in an offline store. This method allows customers to make electronic payments at offline stores using their mobile terminals. By registering payment method information, such as the type and expiration date of payment cards, in an app running on mobile terminals, offline stores can transfer money from offline stores to mobile devices. It contains information that allows you to make payments.

However, in the case of minors who do not have their own payment method, such mobile payment cannot be made. Therefore, in many cases, a credit card or check card is provided from a guardian and used, but the risk of loss due to carelessness is relatively high, and there is a possibility of indiscriminate consumption problems.

Korean Registered Patent Publication No. 10-1868045 (Announced on June 15, 2018)

An object of the present invention is to provide a method such as enabling a user to purchase a product in an offline store even if he or she does not have a payment method of his/her own and does not possess a mobile terminal.

An offline store customer service providing system according to an aspect includes a sales management system provided in each offline store, and the sales management system receives a mobile phone number and password from a first user to pay for a purchased product of the first user, and operates a server Authentication is performed in conjunction with the system, and when authentication is successful, a product payment unit may be included to process payment with a corresponding digital prepaid card registered in the server system.

The off-line store customer service providing system generates a new digital prepaid card according to a request from a second user who has access to online, and provides digital prepaid card user information including the mobile phone number of the first user and a password set by the second user. The system may further include a server system that registers and manages the card by matching the card to the database, and charges the requested amount to the corresponding digital prepaid card when there is a charge request from the second user.

The sales management system receives a mobile phone number and password from the user to recharge the digital prepaid card, authenticates it in conjunction with the server system, and if the authentication is successful, it may further include a charging service unit that delivers information on the specified charge amount from the user to the server system. can In addition, the server system may charge a corresponding amount to the corresponding digital prepaid card according to the charged amount information received from the sales management system.

The server system may receive product purchase restriction information for the first user from the second user, register it in a database, and manage the product purchase restriction information. And the product payment unit checks whether there are non-purchasable products based on the product purchase restriction information registered in the database of the server system among all products that the consumer wants to purchase, and if there is a product as a result of the check, it can exclude the non-purchasable product and process the payment. .

According to the present invention, a customer visiting a convenience store can make a purchase payment by inputting a mobile phone number even if he or she does not have a special payment method. In particular, if the guardian creates and registers a digital prepaid card for the ward and charges the amount, the ward can use the digital prepaid card to pay for product purchases by entering a mobile phone number at a convenience store. This provides an effective solution that enables minors who have difficulty holding a credit card in their name to use convenience stores. In addition, the present invention creates an effect that allows the guardian to control the purchase of products indiscriminately by the ward. In particular, it allows guardians to limit purchaseable foods so that they can manage their diet.

1 is a block diagram of an offline store customer service providing system according to an exemplary embodiment.
2 is a flow chart of registering and charging a new digital prepaid card according to an embodiment.
3 is a flowchart illustrating product purchase restriction information registration according to an exemplary embodiment.
4 and 5 are product purchase payment flow charts according to an embodiment.
6 is a flow chart of charging a digital prepaid card according to an embodiment.

The foregoing and further aspects of the present invention will become more apparent through preferred embodiments described with reference to the accompanying drawings. Hereinafter, the present invention will be described in detail so that those skilled in the art can easily understand and reproduce the present invention through these embodiments.

1 is a block diagram of an offline store customer service providing system according to an exemplary embodiment. The offline store customer service providing system includes at least some of the components shown in FIG. 1 . The sales management system 100 is provided and operated for each offline store, such as a convenience store, and may be a well-known POS system. The sales management system 100 is a well-known system that recognizes a product by scanning a product code such as a barcode or QR code printed on the product, and processes payment for the recognized product using a customer's payment method. The sales management system 100 according to one aspect provides a payment service that allows a user (visiting customer) to pay for a product by inputting a mobile phone number.

The server system 200 is a system composed of one or more servers. The server system 200 interworks with the sales management system 100 installed for each offline store, and intervenes in the product payment process in the sales management system 100 to process the payment so that it is normally made. In addition, the server system 200 may provide a service related to an offline store to the user by interworking with the user application 310 executed on the mobile terminal 300 . Such a server system 200 may be dually configured with one or more servers targeting the sales management system 100 and one or more servers targeting the user app 310 .

The mobile terminal 300 is a computing device capable of mobile communication owned by a user using an offline store (hereinafter referred to as a 'convenience store'), and may be a smart phone. A user app 310 is installed and executed on the mobile terminal 300 to provide services differentiated from those of other convenience stores to customers of its own convenience store. The user app 310 allows the user to create a digital prepaid card that can be used for payment at a convenience store and charge money, and to pay for goods using a digital prepaid card by entering a mobile phone number at a convenience store. function can be provided. Specifically, the user app 310 may provide a card registration menu for creating a digital prepaid card and registering card user information, a card charging menu for charging money on a digital prepaid card, and a purchase restriction menu for limiting product purchases. there is.

Meanwhile, in FIG. 1, a user visiting a convenience store is a first user, and a user of the mobile terminal 300 is a second user. This means that a user who creates and charges a digital prepaid card exclusively for a convenience store is different from a user who pays with a digital prepaid card at a convenience store. For example, the second user is a guardian such as a parent, and the first user is a ward such as a child. That is, if a parent creates a digital prepaid card that can be used at a convenience store and charges the amount, the child can pay with the digital prepaid card by inputting a mobile phone number when purchasing a product at the convenience store.

The sales management system 100 includes a product payment unit 110 and may further include a charging service unit 120 . These components, which can be implemented in terms of software, can be executed by a processor, which is a hardware resource of the sales management system 100, to perform a corresponding process. The product payment unit 110 requests the first user to input a mobile phone number and password for purchase payment of the first user, and when the mobile phone number and password are input, the product payment unit 110 interlocks with the server system 200 for the input. do authentication If authentication is successful, the product payment unit 110 processes the payment with the corresponding digital prepaid card registered in the server system 200 . According to this, the first user can purchase a product just by inputting a mobile phone number even if he or she does not have a payment method.

The charging service unit 120 provides a service allowing a user (first user or second user) to charge a digital prepaid card at a convenience store. In one embodiment, the charging service unit 120 requests the user to input a mobile phone number and password when the user wants to charge the digital prepaid card, and the server system ( 200), authentication is performed, and if authentication is successful, information on the amount of money the user wants to charge is transferred to the server system 200 so that the corresponding digital prepaid card registered in the server system 200 is charged. At this time, of course, the payment for the charged amount must be made.

Hereinafter, the above-described embodiments and additional embodiments will be described in detail with reference to FIGS. 2 to 5 . First, FIG. 2 will be described. 2 is a flow chart of registering and charging a new digital prepaid card according to an embodiment. When a new digital prepaid card generation request is received from the second user (if a card registration menu is selected), the user app 310 requests the second user to input and obtains card user information for use of the digital prepaid card to be created. (S100) (S110). The card user information includes a mobile phone number and password, and may also include a name of the first user. The mobile phone number may be the phone number of the first user or the phone number of the second user, but may be the phone number of the first user. The password is for payment authentication at the convenience store and may be arbitrarily determined by the second user.

The user app 310 sends a request to the server system 200 to generate a new digital prepaid card along with card user information (S120). Accordingly, the server system 200 generates a new digital prepaid card (S130). That is, a unique card number is generated and assigned. Then, the card user information received from the user app 310 is matched 1:1 with the created new digital prepaid card and registered in the database (S140). In addition, newly registered digital prepaid card information is provided to the user app 310 . Accordingly, the user app 310 displays the newly created digital prepaid card information on the screen so that the second user can check it (S150). At this time, the digital prepaid card information may include a unique card number and at least some information belonging to the card user information, and may be provided to the second user.

The user app 310 requests and obtains information on the amount to be charged when the second user wants to directly charge the newly created digital prepaid card, and transfers the obtained information on the amount of charge to the server system 200. (S160). Accordingly, the server system 200 charges the amount of money in the corresponding digital prepaid card according to the charged amount information received from the user app 310 (S170). And, although not shown in FIG. 2, the payment for the amount to be charged may be made first before the amount is charged to the digital prepaid card.

Two or more digital prepaid cards as described above may be newly registered. That is, when there are several first users (eg, children), a digital prepaid card can be newly created and registered for each first user. In addition, the second user can check the balance of the digital prepaid card for each second user at any time on the user app 310 and charge the card through the card charging menu.

3 is described. 3 is a flowchart illustrating product purchase restriction information registration according to an exemplary embodiment. User app 310, if there is a registration request for product purchase restriction information from the second user (if there is a purchase restriction menu selection), the user app 310 allows the second user to designate a product category or specific product that the first user cannot purchase, or vice versa. Product purchase restriction information is obtained from the second user by allowing the first user to designate a product category or a specific product that can be purchased (S200) (S210). To this end, the user app 310 may present product categories, allow the second user to designate non-purchasable or purchasable product categories, and designate non-purchasable or purchasable products within each product category. there is. And the product at this time may be limited to food.

In one embodiment, the user app 310 allows the second user to generate product purchase restriction information by time zone and/or by day in S210. For example, the user app 310 may designate non-purchasable products separately for each time slot in the morning, afternoon, and evening so that different product purchase restriction information is generated for each time slot. In addition, product purchase restriction information may be generated differently by distinguishing between weekdays and weekends.

The user app 310 transmits the obtained product purchase restriction information to the server system 200 (S220), and the server system 200 registers and manages the product purchase restriction information received from the user app 310 in a database. (S230). If the number of digital prepaid cards registered by the second user is plural, the server system 200 may match and register product purchase restriction information for all of the plurality of digital prepaid cards, and may register some of the digital prepaid cards specified by the second user. Product purchase restriction information may be matched and registered with a digital prepaid card (first user).

4 and 5 will be described. 4 and 5 are product purchase payment flow charts according to an embodiment. The sales management system 100 scans all product codes prepared for products that the second user wants to purchase (S300). When all scans are completed and the second user wishes to pay for the phone number, the sales management system 100 requests and acquires the second user to enter the mobile phone number and password through a touch screen or the like, and obtains the obtained mobile phone number. and password to the server system 200 to request authentication (S320). The server system 200 checks whether the mobile phone number received from the sales management system 100 is registered in the database, and if it is registered as a result of the check, the password registered with the mobile phone number is the sales management system ( 100) performs authentication to compare and confirm whether or not it matches the password received from, and returns the authentication result to the sales management system 100 (S330).

When the authentication success is returned from the sales management system 100, the user app 310 excludes products that cannot be purchased based on the product purchase restriction information registered in the server system 200 among scanned products and purchases the rest. Payment is processed with the corresponding digital prepaid card registered in the server system 200 only for available products (S340) (S350) (S360). That is, payment is processed with a digital prepaid card matched and registered with the mobile phone number obtained in S320. And, if product purchase restriction information does not exist, S350 is naturally omitted.

Next, the sales management system 100 transmits the purchased product information for which payment has been completed to the server system 200 (S370). At this time, a mobile phone number or a unique number of a digital prepaid card may be transmitted together for identification. The server system 200 matches purchased product information of the sales management system 100 to a corresponding digital prepaid card, registers the information in a database, and notifies the purchased product information to the user app 310 (S380). Accordingly, the user app 310 receives purchased product information from the server system 200 and displays the information on the screen, thereby allowing the second user to check the purchase details of the first user (S390). Furthermore, the second user can more appropriately set product purchase restriction information in consideration of the purchase details of the first user.

Meanwhile, the product code scan of S300 may be performed after S340. That is, authentication of the mobile phone number and password is performed first, and then product code scanning is performed. In this way, there is an advantage in that it is possible to check whether a corresponding product is a non-purchasable product whenever each product code is scanned. And for reference, the steps performed in the sales management system 100 in FIGS. 4 and 5 may be specifically performed by the product payment unit 110 described above.

According to the above FIGS. 3 to 5 , it is possible to manage the convenience store menu of the first user by the second user. That is, the second user can designate foods that cannot be purchased by the first user through product purchase restriction information so that appropriate diet management can be performed. Most of their children go to private academies after school due to dual-income families and academic problems. Considering that they often use convenience stores in the middle of class, it is possible to manage convenience store menus to prevent indiscriminate eating habits.

6 is described. 6 is a flow chart of charging a digital prepaid card according to an embodiment. The sales management system 100 provides a menu through which users (first users or second users) can charge money to pre-registered digital prepaid cards through a touch screen. When the user selects the corresponding menu, the charging service unit 120 of the sales management system 100 requests and acquires the mobile phone number and password input from the user, and the obtained mobile phone number and password are transferred to the server system 200. and requests authentication for charging (S400). Accordingly, the server system 200 authenticates the received mobile phone number and password and returns the authentication result (S410). Authentication in S410 is substantially the same as authentication in S330 described above.

When the authentication success is returned from the server system 200, the charging service unit 120 of the sales management system 100 requests the user to designate an amount to be charged (S420) (S430), and for the requested charging amount. After the payment is processed, the server system 200 transmits the information on the specified charge amount and requests the charge of the corresponding amount (S440) (S450). At this time, a mobile phone number may be transmitted together for identification. The server system 200 receiving the request according to S450 charges the digital prepaid card matched with the mobile phone number according to the charged amount information (S460). Next, the server system 200 notifies the user app 310 of information on the amount of money charged to the user app 310 to the user app 310 (S470).

So far, the present invention has been looked at with respect to its preferred embodiments. Those skilled in the art to which the present invention pertains will be able to understand that the present invention can be implemented in a modified form without departing from the essential characteristics of the present invention. Therefore, the disclosed embodiments should be considered from an illustrative rather than a limiting point of view. The scope of the present invention is shown in the claims rather than the foregoing description, and all differences within the equivalent range should be construed as being included in the present invention.

100: sales management system 110: product payment unit
120: charging service unit 200: server system
300: mobile terminal 310: user app

Claims (7)

A new digital prepaid card is created according to a request from a second user who has online access, and card user information including the mobile phone number of the first user and the password set by the second user is matched with the digital prepaid card and registered in the database. a server system that manages and processes the requested amount to be charged to the corresponding digital prepaid card when there is a request for charging the amount from the second user;
Includes a product payment unit that receives a mobile phone number and password from the first user to pay for the purchased product of the first user, performs authentication in conjunction with the server system, and if the authentication is successful, pays with the corresponding digital prepaid card registered in the server system a sales management system provided in each offline store; and
A user application installed and executed on the mobile terminal of the second user; including,
The server system receives product purchase restriction information for the first user from the second user, registers it in a database, and manages it;
The product payment unit checks whether there is a non-purchasable product among all the products that the consumer wants to purchase based on the product purchase restriction information registered in the database of the server system.
The user application provides a card registration menu for creating a digital prepaid card and registering card user information, a card charging menu for charging money on a digital prepaid card, and a product restriction menu for limiting product purchases, and allows a second user to select a product restriction menu A offline store customer service provision system that enables product purchase restriction information to be generated by selecting one or more non-purchasable food categories and/or one or more non-purchasable foods via According to claim 1,
The sales management system receives a mobile phone number and password from the user to recharge the digital prepaid card, authenticates it in conjunction with the server system, and if authentication is successful, further includes a charging service unit that delivers information on the specified charge amount from the user to the server system, ,
The server system is an offline store customer service providing system that processes the charging amount to the corresponding digital prepaid card according to the charging amount information received from the sales management system. According to claim 1,
The server system is an offline store customer service providing system for notifying a second user of purchase product information of a first user whose payment has been completed in the sales management system. According to claim 1,
An off-line store customer service providing system in which product purchase restriction information is generated by time and/or daily to enable a first user to manage a diet. delete delete delete

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