KR102328432B1 - Smart waiting managerial system and method - Google Patents

Abstract

The present invention relates to a smart weight management system and method. In the method of managing the waiting time of the user related to the use of the store by using a first terminal used by the user and a second terminal used by the manager of the store, which is an aspect of the present invention, the second terminal is related to the user a first step of inputting first information; a second step of calculating the waiting time in the second terminal; a third step of transmitting the waiting time and orderable menu information from the second terminal to the first terminal based on the first information; a fourth step of transmitting order information determined based on the menu information from the first terminal to the second terminal; a fifth step of transmitting processing information corresponding to the order information from the second terminal to the first terminal; and a sixth step of transmitting, from the second terminal, information guiding the user's entry possible to the first terminal.

Description

SMART WAITING MANAGERIAL SYSTEM AND METHOD

The present invention relates to a smart weight management system and method. Specifically, the present invention solves the inconvenience of waiting (line) of customers who visit a restaurant, store owners manage customers easily and conveniently, and provides a precise recommendation service through analysis of behavioral patterns and taste data based on collected customer data. , it relates to an O2O platform and method capable of targeted advertising.

2. Description of the Related Art Recently, the amount of data transmission in a wireless communication network is rapidly increasing. The reason is the emergence and spread of various devices such as smartphones and tablet PCs that require machine-to-machine (M2M) communication and high data transfer rates.

Multi-antenna technology, multi-antenna technology, multi-antenna technology to increase data capacity within a limited frequency, such as carrier aggregation (CA) technology that efficiently uses more frequency bands to satisfy the high data transmission required, and cognitive radio technology Base station cooperative transmission technology, etc. has recently been highlighted.

In addition, with the advent of the ubiquitous environment, the demand for uninterrupted service using equipment is rapidly increasing regardless of time and place.

Accordingly, a wireless communication network is evolving in a direction in which a plurality of terminals communicating through a base station can establish a cooperative system with each other, and at least one or more terminals can cooperate to transmit or receive data from a base station according to a communication environment.

Here, a plurality of terminals are connected to other terminals in a wireless communication system, and with the help of other terminals, a source device and a source device, which are subjects who want to communicate with the base station, help to communicate with the base station. Includes candidate cooperative devices other than the cooperative device (Cooperative device) and the cooperative device (Cooperative device) does not play the role of the intermediary (Source Device) that does not play the role of intermediary.

A wireless communication system having a high density of terminals may exhibit higher system performance by cooperation between terminals. For example, when predetermined data is to be transmitted to the base station, the source device may transmit the data together with the cooperative device. In addition, the source device (Source Device) may transmit the data through the cooperative device (Cooperative device). The above-described example can be equally applied even when the base station transmits data to the terminal, and through this, much superior system performance can be achieved. Hereinafter, a wireless communication system including a plurality of terminals having established a cooperative system is referred to as a multi-radio access technology (RAT) system.

The multiple wireless access system may perform communication using a single communication method or using a plurality of communication methods simultaneously.

Here, the multiple wireless access system may use Bluetooth, which is a type of short-range wireless communication. In particular, low-power Bluetooth beacon technology may be applied.

This low-power Bluetooth beacon technology utilizes a Bluetooth signal to allow a smart device located in a short distance to recognize a beacon, and provides various information to the smart device at the location where the beacon is installed or to receive information from the smart device. It is a kind of wireless communication technology. Specifically, the iBeacon function disclosed by Apple may be identified as a function that allows Apple's smart device to check when the signal of the Bluetooth beacon conforms to the defined signal system.

At this time, communication with a smart device approaching the beacon is a technology that is in the spotlight because it can be said to be a technology platform that can express various business models depending on the type of information provided or the type of information received from the smart device. .

On the other hand, in a situation where the utilization of customers is increasing enough to show a 20% annual growth rate in the restaurant and catering industry, each company is implementing aggressive strategies to secure customers, such as improving services, developing new menus, and holding events. The evaluation remains at a similar level, and in particular, the preparation for waiting time among hospitality services is insufficient. the current situation.

Therefore, customers who want to use these companies have the inconvenience of having to search for a place to use during the waiting time or endure a long or inaccurate waiting time.

Therefore, there is a need for a method to solve the above-mentioned problems.

Korean Intellectual Property Office Utility Model Registration No. 20-0391821

The present invention relates to a smart weight management system and method. Specifically, the present invention solves the inconvenience of waiting (line) of customers who visit a restaurant, store owners manage customers easily and conveniently, and provides a precise recommendation service through analysis of behavioral patterns and taste data based on collected customer data. , to provide an O2O platform and method that enables targeted advertising.

On the other hand, the technical problems to be achieved in the present invention are not limited to the technical problems mentioned above, and other technical problems not mentioned are clearly to those of ordinary skill in the art to which the present invention belongs from the description below. can be understood

A user who is an aspect of the present invention for achieving the above technical problem

In the method of managing the waiting time of the user related to the use of the store by using a first terminal used and a second terminal used by the manager of the store, the first information related to the user is input to the second terminal step; a second step of calculating the waiting time in the second terminal; a third step of transmitting the waiting time and orderable menu information from the second terminal to the first terminal based on the first information; a fourth step of transmitting order information determined based on the menu information from the first terminal to the second terminal; a fifth step of transmitting processing information corresponding to the order information from the second terminal to the first terminal; and a sixth step of transmitting, from the second terminal, information guiding the user's entry possible to the first terminal.

In addition, before the first step, the second terminal receives the second information related to the reservation user from an external server; further comprising; in the second step, the user in consideration of the reservation user waiting time can be calculated.

In addition, there are a plurality of users, and between the fourth and fifth steps, the second terminal distinguishes and displays the plurality of users in step 4-1; and a 4-2 step of displaying the status of each of the plurality of users.

In addition, in the step 4-1, the plurality of users are displayed separately as a visit reservation user, a packing reservation user, or a waiting user, and the state of the plurality of users in the step 4-2 is a call to guide admission It may be a state, a state in which admission is completed, a state not appearing in the store, or a waiting state.

In addition, a seventh step of the second terminal transmitting the first information, waiting time information, order information, and processing information to the server; an eighth step of analyzing, in the server, a behavior pattern, taste, and menu preference related to the user by using at least one of the first information, waiting time information, order information, and processing information; and a ninth step in which the server transmits the analyzed information to the second terminal.

In addition, the first terminal, the second terminal, and the server communicate using at least one of short-range communication and long-distance communication, and the short-range communication is Bluetooth, Radio Frequency Identification (RFID), and infrared data (IrDA). Association), UWB (Ultra Wideband), ZigBee, and Wi-Fi (Wireless Fidelity) technology, and the long-distance communication is CDMA (code division multiple access), FDMA (frequency division multiple access), TDMA (time division multiple access) , orthogonal frequency division multiple access (OFDMA), and single carrier frequency division multiple access (SC-FDMA) technology.

On the other hand, the smart waiting time management system of another aspect of the present invention for achieving the above technical problem, the first terminal used by the user; And a second terminal used by the manager of the store; Including, but when the first information related to the user is input to the second terminal, the second terminal calculates the waiting time of the user related to the use of the store, and based on the first information Transmitting the waiting time and orderable menu information to a terminal, the first terminal transmits order information determined based on the menu information to the second terminal, and processing corresponding to the order information from the second terminal Upon receiving the information, the second terminal may transmit information guiding the user's entry possible to the first terminal.

In addition, when the second terminal receives the second information related to the reservation user from the external server, the second terminal may calculate the waiting time of the user in consideration of the reservation user.

In addition, there are a plurality of users, and the second terminal may classify the plurality of users and display them on the display unit, and additionally display the states of each of the plurality of users.

In addition, the plurality of users are divided and displayed as a visit reservation user, a packing reservation user, or a waiting user, and the state of the plurality of users is a call state that guides admission, a state where admission is completed, a state that does not appear in the store, or It may be on standby.

In addition, the server for receiving the first information, waiting time information, order information, and processing information from the second terminal; further comprising, the server, of the first information, waiting time information, order information and processing information A behavior pattern, taste, and menu preference related to the user may be analyzed using at least one, and the analyzed information may be transmitted to the second terminal.

The present invention may provide a smart weight management system and method. Specifically, the present invention solves the inconvenience of waiting (line) of customers who visit a restaurant, store owners manage customers easily and conveniently, and provides a precise recommendation service through analysis of behavioral patterns and taste data based on collected customer data. , can provide an O2O platform and method that enables targeted advertising.

On the other hand, the effects obtainable in the present invention are not limited to the above-mentioned effects, and other effects not mentioned will be clearly understood by those of ordinary skill in the art to which the present invention belongs from the following description. will be able

1 is a block diagram for explaining the smart weight management system proposed by the present invention.
2 is a block diagram illustrating a terminal applied to the smart weight management system of the present invention.
3 is a flowchart illustrating a waiting response method of a user and a store owner through the smart waiting management system proposed by the present invention.
4 is a flowchart in which a method of providing a specific service through customer management and customer data analysis of a store owner is added to the method described in FIG. 3 .
Figure 5 shows a specific example of the smart weight management system proposed by the present invention.
6 shows an example of a specific use of a terminal user in the smart weight management system proposed by the present invention.
7A and 7B show a specific example of use of the store owner in the smart weight management system proposed by the present invention.
8 and 9 show specific examples of a method of performing a precise recommendation service and target advertisement through analysis of behavior patterns and taste data based on collected customer data in relation to the present invention.
10a to 10c show a specific example of a profit model through the smart weight management system proposed by the present invention.

The following technologies include code division multiple access (CDMA), frequency division multiple access (FDMA), time division multiple access (TDMA), orthogonal frequency division multiple access (OFDMA), single carrier-frequency division multiple access (SC-FDMA), and the like. The same can be used in various multiple access schemes. CDMA may be implemented with a radio technology such as Universal Terrestrial Radio Access (UTRA) or CDMA2000. TDMA may be implemented with a radio technology such as Global System for Mobile communications (GSM)/General Packet Radio Service (GPRS)/Enhanced Data Rates for GSM Evolution (EDGE). OFDMA may be implemented with a radio technology such as Institute of Electrical and Electronics Engineers (IEEE) 802.11 (Wi-Fi), IEEE 802.16 (WiMAX), IEEE 802.20, Evolved UTRA (E-UTRA), and the like. UTRA is part of the Universal Mobile Telecommunications System (UMTS). 3GPP (3rd Generation Partnership Project) Long Term Evolution (LTE) is a part of Evolved UMTS (E-UMTS) using E-UTRA, and employs OFDMA in downlink and SC-FDMA in uplink. LTEA (Advanced) is an evolution of LTE. IEEE 802.16m is an evolution of IEEE 802.16e.

In this specification, the term “wireless access (Multi-RAT)” may be referred to as various terms such as “wireless communication method”.

1 is a block diagram for explaining the smart weight management system proposed by the present invention.

Referring to FIG. 1 , the smart weight management system 10 proposed by the present invention may include a terminal 100 , a store manager device 200 , and a server 300 .

The terminal 100 refers to a device possessed by a user who intends to use the store, and the store owner manager device 200 refers to a device used by a store owner who operates a store for management.

In addition, the server 300 may communicate with at least one of the terminal 100 and the store manager device 200 to provide an environment in which data can be exchanged.

The terminal 100 , the store manager device 200 , and the server 300 may send and receive data through short-distance communication or long-distance communication.

The short-distance communication applicable here may include Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra Wideband (UWB), ZigBee, and Wireless Fidelity (Wi-Fi) technologies. .

In addition, long-distance communication is CDMA (code division multiple access), FDMA (frequency division multiple access), TDMA (time division multiple access), OFDMA (orthogonal frequency division multiple access), SC-FDMA (single carrier frequency division multiple access) technology may include.

Next, a detailed configuration of the terminal 100 applied to the smart weight management system 10 proposed by the present invention will be described with reference to FIG. 2 .

2 is a block diagram illustrating a terminal applied to the smart weight management system of the present invention.

However, the configurations of the terminal 100 described in FIG. 2 may also be applied to the above-described shopkeeper manager device 200 and the server 300 .

Referring to FIG. 2 , the terminal includes a wireless communication unit 110 , an audio/video (A/V) input unit 120 , a user input unit 130 , a sensing unit 140 , an output unit 150 , and a memory 160 . , an interface unit 170 , a control unit 180 , and a power supply unit 190 .

However, since the components shown in FIG. 2 are not essential, a terminal device having more or fewer components may be implemented.

Hereinafter, the components will be described in turn.

The wireless communication unit 110 may include one or more modules that enable wireless communication between a terminal device and a wireless communication system or between a terminal device and a network in which the terminal device is located. For example, the wireless communication unit 110 may include a broadcast reception module 111 , a mobile communication module 112 , a wireless Internet module 113 , a short-range communication module 114 , and a location information module 115 . .

The broadcast reception module 111 receives a broadcast signal and/or broadcast related information from an external broadcast management server through a broadcast channel.

The broadcast channel may include a satellite channel and a terrestrial channel. The broadcast management server may mean a server that generates and transmits a broadcast signal and/or broadcast-related information or a server that receives a previously generated broadcast signal and/or broadcast-related information and transmits the received broadcast signal and/or broadcast-related information to the terminal. The broadcast signal may include a TV broadcast signal, a radio broadcast signal, and a data broadcast signal, as well as a TV broadcast signal or a broadcast signal in which a data broadcast signal is combined with a radio broadcast signal.

The broadcast related information may mean information related to a broadcast channel, a broadcast program, or a broadcast service provider. The broadcast-related information may be provided through a mobile communication network. In this case, it may be received by the mobile communication module 112 .

The broadcast-related information may exist in various forms. For example, it may exist in the form of an Electronic Program Guide (EPG) of Digital Multimedia Broadcasting (DMB) or an Electronic Service Guide (ESG) of Digital Video Broadcast-Handheld (DVB-H).

The broadcast reception module 111 is, for example, Digital Multimedia Broadcasting-Terrestrial (DMB-T), Digital Multimedia Broadcasting-Satellite (DMB-S), Media Forward Link Only (MediaFLO), Digital Video Broadcast (DVB-H). -Handheld) and ISDB-T (Integrated Services Digital Broadcast-Terrestrial) can receive a digital broadcasting signal using a digital broadcasting system. Of course, the broadcast reception module 111 may be configured to be suitable for other broadcast systems as well as the aforementioned digital broadcast system.

A broadcast signal and/or broadcast related information received through the broadcast reception module 111 may be stored in the memory 160 .

The mobile communication module 112 transmits and receives a wireless signal to and from at least one of a base station, an external terminal, and a server on a mobile communication network. The wireless signal may include various types of data according to transmission/reception of a voice call signal, a video call signal, or a text/multimedia message.

The wireless Internet module 113 refers to a module for wireless Internet access, and may be built-in or external to the terminal device. As wireless Internet technologies, wireless LAN (WLAN) (Wi-Fi), wireless broadband (Wibro), World Interoperability for Microwave Access (Wimax), High Speed Downlink Packet Access (HSDPA), etc. may be used.

The short-range communication module 114 refers to a module for short-range communication. Bluetooth, RFID (Radio Frequency Identification), Infrared Data Association (IrDA), UWB (Ultra Wideband), ZigBee, and Wi-Fi (Wireless Fidelity, Wi-Fi) are short-range communication technologies. can be used

The location information module 115 is a module for obtaining a location of a terminal device, and a representative example thereof is a Global Positioning System (GPS) module.

Referring to FIG. 2 , the A/V (Audio/Video) input unit 120 is for inputting an audio signal or a video signal, and may include a camera 121 and a microphone 122 . The camera 121 processes an image frame such as a still image or a moving image obtained by an image sensor in a video call mode or a photographing mode. The processed image frame may be displayed on the display unit 151 .

The image frame processed by the camera 121 may be stored in the memory 160 or transmitted to the outside through the wireless communication unit 110 . Two or more cameras 121 may be provided according to the use environment.

The microphone 122 receives an external sound signal by a microphone in a call mode, a recording mode, a voice recognition mode, and the like, and processes it as electrical voice data. The processed voice data may be converted into a form that can be transmitted to the mobile communication base station through the mobile communication module 112 in the call mode and output. Various noise removal algorithms for removing noise generated in the process of receiving an external sound signal may be implemented in the microphone 122 .

The user input unit 130 generates input data for the user to control the operation of the terminal. The user input unit 130 may include a keypad, a dome switch, a touch pad (static pressure/capacitance), a jog wheel, a jog switch, and the like.

The sensing unit 140 detects the current state of the terminal device, such as an opening/closing state of the terminal device, the location of the terminal device, the presence or absence of user contact, the orientation of the terminal device, and acceleration/deceleration of the terminal device to control the operation of the terminal device. generate a signal. For example, when the terminal device is in the form of a slide phone, it is possible to sense whether the slide phone is opened or closed. In addition, it is also possible to sense whether the power supply unit 190 is supplied with power, whether the interface unit 170 is coupled to an external device or the like. Meanwhile, the sensing unit 140 may include a proximity sensor 141 .

The output unit 150 is for generating an output related to visual, auditory or tactile sense, and includes a display unit 151, a sound output module 152, an alarm unit 153, a haptic module 154, and a projector module ( 155) may be included.

The display unit 151 displays (outputs) information processed by the terminal device. For example, when the terminal device is in a call mode, a user interface (UI) or graphic user interface (GUI) related to a call is displayed. When the terminal device is in a video call mode or a photographing mode, a photographed and/or received image or UI or GUI is displayed.

The display unit 151 is a liquid crystal display (LCD), a thin film transistor-liquid crystal display (TFT LCD), an organic light-emitting diode (OLED), a flexible display (flexible). display) and at least one of a three-dimensional display (3D display).

Some of these displays may be of a transparent type or a light-transmitting type so that the outside can be viewed through them. This may be referred to as a transparent display, and a typical example of the transparent display is a TOLED (Transparant OLED). The rear structure of the display unit 151 may also be configured as a light-transmitting structure. With this structure, the user can see an object located at the rear of the terminal body through the area occupied by the display unit 151 of the terminal body.

Two or more display units 151 may exist according to an implementation form of the terminal device. For example, in the terminal device, a plurality of display units may be spaced apart or disposed integrally on one surface, or may be respectively disposed on different surfaces.

When the display unit 151 and the sensor for sensing a touch operation (hereinafter, referred to as a 'touch sensor') form a layered structure (hereinafter referred to as a 'touch screen'), the display unit 151 may be used in addition to the output device. It can also be used as an input device. The touch sensor may have the form of, for example, a touch film, a touch sheet, a touch pad, or the like.

The touch sensor may be configured to convert a change in pressure applied to a specific portion of the display unit 151 or capacitance generated in a specific portion of the display unit 151 into an electrical input signal. The touch sensor may be configured to detect not only the touched position and area, but also the pressure at the time of the touch.

When there is a touch input to the touch sensor, a signal(s) corresponding thereto is sent to the touch controller. The touch controller processes the signal(s) and then transmits corresponding data to the controller 180 . Accordingly, the controller 180 can know which area of the display unit 151 has been touched, and the like.

The proximity sensor 141 may be disposed in an inner region of the terminal device covered by the touch screen or near the touch screen. The proximity sensor refers to a sensor that detects the presence or absence of an object approaching a predetermined detection surface or an object existing in the vicinity without mechanical contact using the force of an electromagnetic field or infrared rays. Proximity sensors have a longer lifespan than contact sensors and their utility is also high.

Examples of the proximity sensor include a transmission type photoelectric sensor, a direct reflection type photoelectric sensor, a mirror reflection type photoelectric sensor, a high frequency oscillation type proximity sensor, a capacitive type proximity sensor, a magnetic type proximity sensor, and an infrared proximity sensor. When the touch screen is of a capacitive type, it is configured to detect the proximity of the pointer by a change in an electric field according to the proximity of the pointer. In this case, the touch screen (touch sensor) may be classified as a proximity sensor.

Hereinafter, for convenience of description, the act of bringing the pointer closer to the touch screen without making contact so that the pointer is recognized as being positioned on the touch screen is referred to as “proximity touch”, and the touch The act of actually touching the pointer on the screen is called "contact touch". The position at which a proximity touch is performed by the pointer on the touch screen means a position at which the pointer vertically corresponds to the touch screen when the pointer is touched in proximity.

The proximity sensor detects a proximity touch and a proximity touch pattern (eg, proximity touch distance, proximity touch direction, proximity touch speed, proximity touch time, proximity touch position, proximity touch movement state, etc.). Information corresponding to the sensed proximity touch operation and the proximity touch pattern may be output on the touch screen.

The sound output module 152 may output audio data received from the wireless communication unit 110 or stored in the memory 160 in a call signal reception, a call mode or a recording mode, a voice recognition mode, a broadcast reception mode, and the like. The sound output module 152 also outputs a sound signal related to a function (eg, a call signal reception sound, a message reception sound, etc.) performed in the terminal device. The sound output module 152 may include a receiver, a speaker, a buzzer, and the like.

The alarm unit 153 outputs a signal for notifying the occurrence of an event in the terminal device. Examples of events generated in the terminal device include call signal reception, message reception, key signal input, touch input, and the like. The alarm unit 153 may output a signal for notifying the occurrence of an event in a form other than a video signal or an audio signal, for example, vibration. The video signal or audio signal may also be output through the display unit 151 or the audio output module 152 , and thus they may be classified as a part of the alarm unit 153 .

The haptic module 154 generates various tactile effects that the user can feel. A representative example of the tactile effect generated by the haptic module 154 is vibration. The intensity and pattern of vibration generated by the haptic module 154 are controllable. For example, different vibrations may be synthesized and output or may be output sequentially.

In addition to vibration, the haptic module 154 is a pin arrangement that moves vertically with respect to the contact skin surface, the ejection force or suction force of air through the nozzle or suction port, the grazing on the skin surface, contact with the electrode, electrostatic force, etc. Various tactile effects can be generated, such as an effect caused by heat absorption and an effect by reproducing a feeling of cold and heat using an element capable of absorbing heat or generating heat.

The haptic module 154 may not only deliver the tactile effect through direct contact, but may also be implemented so that the user can feel the tactile effect through a muscle sense such as a finger or arm. Two or more haptic modules 154 may be provided according to the configuration of the mobile terminal.

The projector module 155 is a component for performing an image project function using a terminal device, and is the same as or at least part of an image displayed on the display unit 151 according to a control signal of the control unit 180 . can display different images on an external screen or wall.

Specifically, the projector module 155 generates an image to be output to the outside using a light source (not shown) that generates light (for example, laser light) for outputting an image to the outside, and the light generated by the light source. It may include a lens (not shown) for magnifying and outputting an image to the outside at a predetermined focal length, and an image generating means (not shown) for doing so. In addition, the projector module 155 may include a device (not shown) capable of adjusting an image projection direction by mechanically moving a lens or the entire module.

The projector module 155 may be divided into a cathode ray tube (CRT) module, a liquid crystal display (LCD) module, a digital light processing (DLP) module, and the like according to the device type of the display means. In particular, the DLP module may be advantageous for miniaturization of the projector module 151 by enlarging and projecting an image generated when light generated from a light source is reflected by a digital micromirror device (DMD) chip.

Preferably, the projector module 155 may be provided on the side, front, or rear surface of the terminal device in the longitudinal direction. Of course, it goes without saying that the projector module 155 may be provided at any position in the terminal device, if necessary.

The memory unit 160 may store a program for processing and control of the controller 180 , and temporary storage of input/output data (eg, phone book, message, audio, still image, video, etc.) It can also perform functions for The memory unit 160 may also store the frequency of use for each of the data (eg, frequency of use for each phone number, each message, and each multimedia). In addition, the memory unit 160 may store data related to vibration and sound of various patterns output when a touch input on the touch screen is input.

The memory 160 may include a flash memory type, a hard disk type, a multimedia card micro type, a card type memory (eg, SD or XD memory), and a RAM. (Random Access Memory, RAM), SRAM (Static Random Access Memory), ROM (Read-Only Memory, ROM), EEPROM (Electrically Erasable Programmable Read-Only Memory), PROM (Programmable Read-Only Memory), magnetic memory, magnetic It may include at least one type of storage medium among a disk and an optical disk. The terminal may operate in relation to a web storage that performs a storage function of the memory 160 on the Internet.

The interface unit 170 serves as a passage with all external devices connected to the terminal device. The interface unit 170 receives data from an external device, receives power and transmits it to each component inside the terminal device, or transmits data inside the terminal device to an external device. For example, wired/wireless headset ports, external charger ports, wired/wireless data ports, memory card ports, ports for connecting devices equipped with identification modules, audio input/output (I/O) ports, A video I/O (Input/Output) port, an earphone port, etc. may be included in the interface unit 170 .

The identification module is a chip that stores various information for authenticating the use authority of the terminal device, and includes a User Identify Module (UIM), Subscriber Identify Module (SIM), and Universal Subscriber Identity. Module, USIM) and the like. A device equipped with an identification module (hereinafter, 'identification device') may be manufactured in the form of a smart card. Accordingly, the identification device may be connected to the terminal through the port.

The interface unit is a passage through which power from the cradle is supplied to the mobile terminal when the mobile terminal is connected to an external cradle, or a passage through which various command signals input from the cradle by a user are transmitted to the mobile terminal. can be Various command signals or the power input from the cradle may be operated as signals for recognizing that the mobile terminal is correctly mounted on the cradle.

The controller 180 generally controls the overall operation of the terminal device. For example, it performs related control and processing for voice calls, data communications, video calls, and the like. The controller 180 may include a multimedia module 181 for playing multimedia. The multimedia module 181 may be implemented within the controller 180 or may be implemented separately from the controller 180 .

The controller 180 may perform a pattern recognition process capable of recognizing a handwriting input or a drawing input performed on the touch screen as characters and images, respectively.

The power supply unit 190 receives external power and internal power under the control of the control unit 180 to supply power required for operation of each component.

Various embodiments described herein may be implemented in a computer-readable recording medium using, for example, software, hardware, or a combination thereof.

According to the hardware implementation, the embodiments described herein include application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable gate arrays (FPGAs), It may be implemented using at least one of processors, controllers, micro-controllers, microprocessors, and other electrical units for performing functions. The described embodiments may be implemented by the controller 180 itself.

According to the software implementation, embodiments such as the procedures and functions described in this specification may be implemented as separate software modules. Each of the software modules may perform one or more functions and operations described herein. The software code may be implemented as a software application written in a suitable programming language. The software code may be stored in the memory 160 and executed by the controller 180 .

The aforementioned terminal may perform device-to-device (D2D) communication in a multi-radio access system.

Device-to-device (D2D) communication refers to a technology that enables direct communication between devices in a short distance for a mobile device.

A representative example is Bluetooth, and LTE D2D technology, which enables communication between communication devices in a short distance using LTE, is also rapidly emerging. Unlike Bluetooth, which requires device-to-device activation and terminal authentication for communication, LTE D2D can send and receive data at 75Mbps without a base station. The advantage is that it is automatically connected and can maintain communication even if the base station operation is stopped due to a disaster or war.

Here, a wireless station established on land and not moving for communication with a land mobile station or communication by relay of a mobile relay station is called a base station, and may be called a base station or an eNB. Next, the user terminal may be referred to as user equipment (UE).

In device-to-device (D2D) communication in which the UE directly performs wireless communication with another UE, that is, direct communication between terminals, the eNB may transmit a scheduling message for instructing D2D transmission/reception. A UE participating in D2D communication receives a D2D scheduling message from an eNB and performs transmission/reception operation indicated by the D2D scheduling message. Here, the UE means a user's terminal, but when a network entity such as an eNB transmits and receives a signal according to a communication method between UEs, it may also be regarded as a type of UE. A link directly connected between UEs is referred to as a D2D link, and a link through which a UE communicates with an eNB is referred to as a NU link.

Meanwhile, the multi-radio access system may use Bluetooth, which is a type of short-range wireless communication, and, in particular, low-power Bluetooth beacon technology may be applied.

This low-power Bluetooth beacon technology utilizes a Bluetooth signal to allow a smart device located in a short distance to recognize a beacon, and provides various information to the smart device at the location where the beacon is installed or to receive information from the smart device. It is a kind of wireless communication technology. Specifically, the iBeacon function disclosed by Apple may be identified as a function that allows Apple's smart device to check when the signal of the Bluetooth beacon conforms to the defined signal system.

On the other hand, the restaurant and catering industry is using the above-mentioned technical characteristics to show a growth rate of 20% every year, so the utilization of customers is increasing. Although an aggressive strategy is being implemented, customer evaluation remains at a similar level, and in particular, preparation for waiting time during customer service is insufficient. It is now being passed on to the responsible part.

Therefore, customers who want to use these companies have the inconvenience of having to search for a place to use during the waiting time or endure a long or inaccurate waiting time.

Therefore, the present invention intends to solve the above problems through the smart weight management system 10 and method.

Specifically, the present invention solves the inconvenience of waiting (line) of customers who visit a restaurant, store owners manage customers easily and conveniently, and provides a precise recommendation service through analysis of behavioral patterns and taste data based on collected customer data. , to provide an O2O platform and method that enables targeted advertising.

A method using the smart weight management system 10 according to the present invention using the terminal 100, the store manager device 200 and the server 300 described with reference to FIGS. 1 and 2 will be described.

3 is a flowchart illustrating a waiting response method of a user and a store owner through the smart waiting management system proposed by the present invention.

Referring to FIG. 3 , a step ( S100 ) of inputting user information of the terminal 100 into the store manager device 200 is performed.

At the same time as the user of the terminal 100 inputs user information into the store manager device 200 , a guide on the time the user has to wait may be displayed.

Also, the user information may include a name and a phone number.

This is to send usage guide information to the user to the terminal 100 through the user information input in advance when the inputted timing is available to the user.

Next, a step (S200) of transferring the order number and the waiting information of the user of the terminal 100 from the store manager device 200 to the terminal 100 is performed.

That is, information such as information on a waiting order for admission is transmitted to the terminal 100 .

In addition, in the present invention, the user of the terminal 100 checks the order number and waiting information, and during the waiting time, the step ( S300 ) of ordering and/or paying through menu information may be performed.

That is, it is possible to receive the admission guide information and to place an order through the menu at the waiting stage rather than to place an order through the menu after the user of the terminal 100 is located in the store, and it is possible to perform payment together. Unnecessary time can be shortened.

Thereafter, the step S400 of transmitting information related to admission, order, and payment from the store manager device 200 to the terminal 100 is performed.

Meanwhile, in addition to the process described in FIG. 3 , a method of providing a specific service through customer management and customer data analysis of the store owner may be additionally applied.

4 is a flowchart in which a method of providing a specific service through customer management and customer data analysis of a store owner is added to the method described in FIG. 3 .

Referring to FIG. 4 , unlike FIG. 3 , firstly, a step ( S50 ) of receiving reservation user information input through an external system by the store manager device 200 is performed.

That is, it is possible to provide a reservation service through an external system (eg, Naver, Daum, etc.) in addition to inputting user information through the store manager device 200 in the store.

Thereafter, as shown in FIG. 3 , a step ( S100 ) of inputting user information of the terminal 100 into the store manager device 200 is performed.

In FIG. 4 , step S100 includes both direct input of user information by the user and input of user information received by the store manager device 200 through step S50 .

Thereafter, a step (S150) in which the store manager device 200 integrates the reservation user information and the terminal user information to determine the order number and waiting information is performed.

Unlike the method in FIG. 3 , since the reservation user's information must be considered, the order number and waiting information are determined in consideration of the reservation user's visit time.

In addition, as shown in FIG. 3 , a step ( S200 ) of transferring the order number and the waiting information of the terminal user from the store manager device 200 to the terminal 100 is performed.

At this time, unlike in FIG. 3 , the step ( S250 ) in which the store owner manager device 200 classifies customer types and displays the order number and waiting information to the manager may be performed.

And when the user of the terminal 100 checks the order number and waiting information, and orders and / or pays (S300) through menu information during the waiting time, the store owner manager device 200 provides the manager with access, ordering and payment related A step of displaying information (S350) is performed.

Thereafter, the step S400 of transmitting information related to admission, order, and payment from the store manager device 200 to the terminal 100 is performed.

In the end, through the system 10 and method proposed by the present invention, an integrated management service is provided that solves the inconvenience of waiting (line) of customers who visit a restaurant, and that store owners can easily and conveniently manage customers do.

In addition, in the present invention, it is possible to provide an O2O platform capable of precise recommendation service and targeted advertisement through behavioral patterns and taste data analysis based on collected customer data.

The method proposed by the present invention will be described with reference to the drawings from the point of view of using the terminal 100, that is, from the point of view of a customer.

Figure 5 shows a specific example of the smart weight management system proposed by the present invention.

Referring to FIG. 5 , a simple sequence number registration function is provided.

As shown in Fig. 5 (a), when a phone number is registered in the kiost (tablet PC, 200) provided in the store, as shown in Figs. 5 (b) and (c), the user's App (KakaoTalk, Line, etc.) ), the order number and user's waiting information (expected entry time, etc.) are delivered.

In addition, since such user information is continuously accumulated, it is also possible to predict the customer's expected waiting time/entry time through machine learning.

In addition, Figure 6 shows an example of a specific use of the terminal user in the smart weight management system proposed by the present invention.

Referring to (a) of FIG. 6 , it is possible to check the real-time standby status on the web page received through order registration as alarm information.

In addition, as shown in (b) to (d) of Figure 6, while waiting on the web page, it is possible to check the menu and order/pay.

Through this service, the customer's requirements (menu, packaging, etc.) can be checked and executed before the customer enters the store or the customer enters the terminal 100 .

In addition, according to the present invention, since a mobile queuing function is provided, it is possible to simply and conveniently line up within a restaurant page or through a mobile APP without directly visiting a restaurant. That is, it can be registered on the waiting list just like a direct visit.

In the method proposed by the present invention, the point of view of using the store manager device 200, that is, the store owner point of view, will be described with reference to the drawings.

As described above, the store manager device 200 provides a service for registering a reservation customer.

That is, reservation customer information registered through an external system such as Naver or Poing can be registered in the store manager device 200 and integrated with waiting customers (customers lining up).

These services have the advantage that they can be managed by integrating with other services.

In addition, in the present invention, it is possible to manage the waiting and reservation customers in an integrated manner.

In other words, it is possible to easily manage waiting customers and reservation customers at a glance through the admin, and even customers in invisible places can call through mobile.

7a and 7b show a specific example of use of the store owner in the smart weight management system proposed by the present invention.

Referring to FIG. 7A , information related to the external system reservation customer registration 210 is displayed.

In addition, it is additionally displayed as information about the phone reservation customer registration (220).

In addition, referring to FIG. 7B , whether the type of customer is a visiting reservation customer, a packing reservation customer, or a waiting customer may be distinguished and displayed 230 through a visual effect.

In addition, as a button-by-button function 240, call, entry, none, standby menu is additionally displayed.

Here, the call menu is a menu for directly sending admission notification information to a customer waiting in the first order.

The entrance menu is a menu for processing customer entry after confirming the ordered menu.

The None menu is a menu to manage on a separate page if it does not appear in the store even in the order of entry.

The waiting menu is a menu for multi-person customer holding processing.

In addition, as described above, in the present invention, customer and store data collection and analysis, ie, collecting and analyzing customer information on a daily basis, can provide a report so that the store owner can establish an efficient restaurant operation plan through this.

Through this, it is possible to analyze customer behavior patterns, tastes, menu preferences, etc. based on the collected customer DB, and provide the analyzed results to the store owner.

8 and 9 show specific examples of a method of performing a precise recommendation service and target advertisement through analysis of behavior patterns and taste data based on collected customer data in relation to the present invention.

Fig. 8 (a) shows an example of statistical data, (b) is an example of analyzing it, (c) shows an example of deriving an operation plan.

In (c) of FIG. 8 , there is no waiting on every Wednesday, so a plan was derived to proceed with the promotion accordingly.

In addition, in the present invention, in relation to store promotion and promotion, it is possible to attract new customers and promote the restaurant through various promotion functions in addition to the waiting management function.

For example, as shown in (a) of Figure 9, it is possible to directly expose the promotional food or event to customers in a restaurant as an advertisement banner.

In addition, as shown in (b) of Figure 9, by sending a coupon, it is possible to easily create a promotional coupon through the admin, and it is possible to distribute it through the phone number of the visiting customers or through a specific SNS.

On the other hand, Figures 10a to 10c shows a specific example of a profit model through the smart weight management system proposed by the present invention.

First, referring to FIG. 10A , a revenue model through service usage fee and hardware rental fee is applied.

That is, it is possible to rent a kiosk or tablet PC for a digital waiting list to a restaurant or provide a service page for store owners.

Next, referring to FIG. 10B , as a mobile commerce, a specific menu may be sold to users at a discounted price through a restaurant food pre-purchase system, and a sales commission may be used as a revenue model.

In addition, referring to FIG. 10C , as a targeting advertisement, it is possible to analyze users' main eating out areas and food and beverage tastes, and to expose advertisements related to the user (target advertisement).

In addition, as a B2B solution sale, it can be provided in the form of SDK & API to other APP service companies that require technologies such as a developed machine learning system, mobile queuing system, and user recognition system, and can generate revenue by charging a monthly fee or per traffic.

The above-described embodiments of the present invention may be implemented through various means. For example, embodiments of the present invention may be implemented by hardware, firmware, software, or a combination thereof.

In case of implementation by hardware, the method according to embodiments of the present invention may include one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), and Programmable Logic Devices (PLDs). , FPGAs (Field Programmable Gate Arrays), processors, controllers, microcontrollers, microprocessors, and the like.

In the case of implementation by firmware or software, the method according to the embodiments of the present invention may be implemented in the form of a module, procedure, or function that performs the functions or operations described above. The software code may be stored in the memory unit and driven by the processor. The memory unit may be located inside or outside the processor, and may transmit and receive data to and from the processor by various known means.

The detailed description of the preferred embodiments of the present invention disclosed as described above is provided to enable any person skilled in the art to make and practice the present invention. Although the above has been described with reference to preferred embodiments of the present invention, it will be understood by those skilled in the art that various modifications and changes can be made to the present invention without departing from the scope of the present invention. For example, those skilled in the art can use each configuration described in the above-described embodiments in a way in combination with each other. Accordingly, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

The present invention may be embodied in other specific forms without departing from the spirit and essential characteristics of the present invention. Accordingly, the above detailed description should not be construed as restrictive in all respects but as exemplary. The scope of the present invention should be determined by a reasonable interpretation of the appended claims, and all modifications within the equivalent scope of the present invention are included in the scope of the present invention. The present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein. In addition, claims that are not explicitly cited in the claims may be combined to form an embodiment, or may be included as new claims by amendment after filing.

Claims (11)

In the method of managing the waiting time of the user related to the use of the store by using a first terminal used by the user and a second terminal used by the manager of the store,
a first step of receiving, by the second terminal, first information related to the user directly or from the first terminal;
a second step of determining, by the second terminal, a waiting order for the user related to the store use, and calculating a waiting time; and
and a third step of transmitting, by the second terminal, the waiting sequence number and the calculated waiting time confirmed in the second step to the first terminal based on the first information as waiting information,
The waiting information is transmitted in the form of a message further including the link information of the web page,
The web page is configured so that the user can check his/her waiting information in real time, and include menu information of the store so that the user can order and pay during the waiting time,
The smart waiting time management method, characterized in that the user can check the real-time standby status as his standby information by accessing the web page through the link information.
The method of claim 1,
After the third step,
a fourth step of the second terminal receiving order information from the first terminal;
a fifth step of transmitting, by the second terminal, processing information corresponding to the order information to the first terminal; and
A sixth step of transmitting, by the second terminal, information guiding the user's entry possible to the first terminal when the user's entry order arrives; a smart waiting time management method comprising a.
3. The method of claim 2,
the user is plural;
Between the fourth and fifth steps,
a step 4-1 in which the second terminal distinguishes and displays the plurality of users; and
Step 4-2 of displaying the status of each of the plurality of users; Smart waiting time management method further comprising a.
4. The method of claim 3,
In the step 4-1, the plurality of users are divided and displayed as a visit reservation user, a packing reservation user, or a waiting user,
The smart waiting time management method, characterized in that the state of the plurality of users in the step 4-2 is a call state in which admission is guided, a state in which admission is completed, a state not appearing in the store, or a waiting state.
The method of claim 1,
a seventh step of the second terminal transmitting the first information, waiting time information, order information, and processing information to a server;
an eighth step of analyzing, in the server, a behavior pattern, taste, and menu preference related to the user by using at least one of the first information, waiting time information, order information, and processing information; and
A ninth step of the server transmitting the analyzed information to the second terminal; Smart waiting time management method further comprising a.
6. The method of claim 5,
The first terminal, the second terminal and the server communicate using at least one of short-distance communication and long-distance communication,
The short-distance communication includes Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra Wideband (UWB), ZigBee, and Wireless Fidelity (Wi-Fi) technologies,
The telecommunication is CDMA (code division multiple access), FDMA (frequency division multiple access), TDMA (time division multiple access), OFDMA (orthogonal frequency division multiple access), SC-FDMA (single carrier frequency division multiple access) technology Smart waiting time management method, characterized in that it comprises.
a first terminal used by a user; and
a second terminal used by the manager of the store; including,
When the second terminal directly receives or receives the first information related to the user from the first terminal, the second terminal checks a waiting order for the user related to the use of the store, and calculates the waiting time and transmits to the first terminal based on the first information as standby information, and then, upon receiving order information from the first terminal, transmits processing information corresponding to the order information to the first terminal, and the user When the entry order of , information guiding the user's entry possible is transmitted to the first terminal,
The first terminal transmits the order information input to the web page accessed through the standby information to the second terminal, and receives processing information corresponding to the order information from the second terminal,
The waiting information is transmitted in the form of a message further including the link information of the web page,
The web page is configured so that the user can check his/her waiting information in real time, and include menu information of the store so that the user can order and pay during the waiting time,
The smart waiting time management system, characterized in that the user can check the real-time standby status as his standby information by accessing the web page through the link information.
delete 8. The method of claim 7,
the user is plural;
The second terminal divides the plurality of users and displays them on the display unit, and the smart standby time management system, characterized in that it additionally displays the status of each of the plurality of users.
10. The method of claim 9,
The plurality of users are divided and displayed as a visit reservation user, a packing reservation user, or a waiting user, and the state of the plurality of users is a call state that guides admission, a completed admission state, a state that does not appear in the store, or a waiting state Smart waiting time management system, characterized in that.
8. The method of claim 7,
A server for receiving the first information, waiting time information, order information, and processing information from the second terminal; further comprising,
The server uses at least one of the first information, waiting time information, order information, and processing information to analyze behavior patterns, tastes and menu preferences related to the user, and transmits the analyzed information to the second terminal Smart waiting time management system, characterized in that.

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