KR102326896B1 - Service providing apparatus and method supporting supervisor management for multiple franchises - Google Patents

Abstract

The present invention relates to a service providing apparatus and method for supporting supervisor management for a plurality of franchises, and more particularly, to a supervisor who performs management of a plurality of franchisees contracted with a franchise headquarters for a plurality of franchises efficiently Supervisor management for multiple franchises to increase the efficiency and convenience of franchise management at the franchise headquarters through supervisor management by providing a checklist for franchisees requested by each franchise to the supervisor It relates to a service providing system and method for supporting The present invention has a plurality of supervisors and franchise headquarters as members, matches a plurality of franchise franchisees by region and a supervisor, and provides affiliate store information, schedule, and inspection items to the supervisor's terminal, and the supervisor When the inspection result of the franchise visit is delivered to the service providing device, the service providing device transmits the contents to the franchise headquarters, thereby providing high-quality management services to the franchise headquarters and the franchisees of a scale that cannot directly hire a regional supervisor. there is an effect

Description

Service providing apparatus and method supporting supervisor management for multiple franchises

The present invention relates to a service providing apparatus and method for supporting supervisor management for a plurality of franchises, and more particularly, to a supervisor who performs management of a plurality of franchisees contracted with a franchise headquarters for a plurality of franchises efficiently Supervisor management for multiple franchises to increase the efficiency and convenience of franchise management at the franchise headquarters through supervisor management by providing a checklist for franchisees requested by each franchise to the supervisor It relates to a service providing system and method for supporting

Currently, as a number of franchisees are swarming, a single franchise franchisor cannot actively manage individual franchisees distributed in various regions, so franchisees do not receive appropriate consulting, and the headquarters cannot properly control franchisees.

Most franchise franchise consulting is performed by regional supervisors. If the size of the franchise is large, a regional supervisor can be used to manage it. It often rises and is difficult to properly manage.

Also, in the case of supervisors, there are many people with long careers in the franchise industry, but many of them retire early due to an increase in labor costs due to career growth, and many are unemployed because it is difficult to find a new job.

Korean Patent Publication No. 10-2010-0114580

The present invention has a supervisor and a franchise headquarters as members, matches a plurality of franchise franchisees by region and a supervisor, provides affiliate store information, schedule, and inspection items to the supervisor terminal, and the supervisor visits the affiliate store and inspects When the results are delivered to the service providing device, the service providing device transmits the contents to the franchise headquarters, so that it is possible to provide quality management services to the franchise headquarters and the corresponding franchisees of a scale that cannot directly hire a regional supervisor. The purpose.

The service providing apparatus for supporting supervisor management for multiple franchises according to an embodiment of the present invention receives franchise business-related business information about franchisees that have signed a contract with the franchise headquarters for each of a plurality of different franchises and the headquarters to receive corporate members A member management unit that receives and registers personal member information for each of a plurality of different supervisors, which registers as information and manages the affiliated store, and corresponds to a specific supervisor based on the corporate member information and the personal member information A matching unit for generating and storing matching information by matching one or more affiliated stores, and a specific affiliated store of a specific franchise visited by the specific supervisor based on the location information received from the personal terminal possessed by the specific supervisor and the matching information A checklist management unit for identifying and transmitting checklist information for affiliate management registered in corporate member information of the specific franchise to the personal terminal and corresponding to the specific affiliated store from the personal terminal receiving the checklist information, the It may include an affiliated store management unit that receives the inspection result information generated by the personal terminal based on the checklist information and transmits it to an address set in advance in the corporate member information.

As an example related to the present invention, in conjunction with the affiliated store management unit, the evaluation information on the evaluation of the specific supervisor is received from the affiliated store terminal of the specific affiliated store corresponding to the inspection result information, and the evaluation information is added to the inspection result information. Further comprising an evaluation management unit to include and transmit, the matching unit according to a change in the evaluation score of the specific supervisor based on the evaluation information accumulated and stored in correspondence to the personal member information of the specific supervisor by the evaluation management unit It may be characterized in that the number of affiliated stores allocated to the supervisor is adjusted.

As an example related to the present invention, based on the matching information, schedule information for a visit schedule for one or more affiliated stores to be visited is generated and stored in response to the specific supervisor, and the schedule information is stored as a personal information of the specific supervisor. Further comprising a schedule generating unit for transmitting to the terminal, wherein the checklist management unit identifies a specific affiliated store at which the visit time has arrived according to the schedule information, and corresponds to the identified specific affiliated store location information identified from the corporate member information and when the location information received from the personal terminal is compared and matched, the checklist information registered in the company status information corresponding to the identified specific affiliated store may be transmitted to the personal terminal.

As an example related to the present invention, the checklist information includes information on inspection items and consulting requirements for each inspection object, and the inspection result information includes information on inspection results and consulting results for each inspection item. can be done with

As an example related to the present invention, the checklist management unit may block the access of the personal terminal to information other than information related to a specific franchise corresponding to a specific affiliated store visited by the specific supervisor.

As an example related to the present invention, when registering promotion progress information through a promotion collection unit that collects and registers promotion progress information on the promotion progress of a specific affiliate store from the personal terminal and the promotion collection unit responds to a specific franchise according to the promotion progress information Interested merchants belonging to another franchise different from the specific franchise among one or more affiliated stores located within a preset radius based on the location of the specific affiliated store during the promotion period of the specific affiliated store or selected as the management object of a particular supervisor matching the particular affiliated store The promotion proceeding from among a plurality of attributes that collect inspection result information through the affiliate store management unit, and configure the inspection result information for each affiliate store of interest according to the promotion progress of the specific affiliate store based on the inspection result information for each affiliate store of interest; It may be characterized in that it further comprises a promotion analysis unit for generating influence information on the parameter change for each related and preset influence attribute.

As an example related to the present invention, the promotion analysis unit generates and stores promotion result information including influence information and promotion progress information for each affiliated store of interest, and stores the promotion result information generated for each of a plurality of different affiliated stores that have conducted the promotion. It may be characterized by generating and providing influence analysis information by analyzing the influence of a plurality of different franchises or each other in the promotion progress based on each other.

As an example related to the present invention, a plurality of parameters for each characteristic attribute set in relation to a characteristic for each franchise company are extracted from the company member information for each franchise company, and different franchisees based on the parameters for each characteristic attribute extracted for each franchise company Generates a normalized matching table in which a normalized grade division criterion for size comparison between affiliated stores is set, and in the inspection result information of a specific affiliate store received from the personal terminal, each preset characteristic attribute corresponding to the normalized grade division criterion After extracting the parameter, it is applied to the normalized matching table to identify a specific grade for the size of the specific affiliated store according to the normalized grade division criteria, have the same grade as the specific grade, and the same franchise as the specific franchise or other franchises An affiliated store analysis unit that compares the inspection result information of one or more other affiliated stores belonging to the specific affiliated store with the inspection result information of the specific affiliated store according to a preset analysis standard, and provides comparative information on the rate of return between the specific affiliated store and the other affiliated stores It may be characterized in that it further comprises.

As an example related to the present invention, the affiliate store analysis unit identifies a specific region in charge of a specific supervisor based on the matching information, and the size and sales of affiliate stores included in the inspection result information received for each affiliate store belonging to the specific region An update table is generated in which the grade division criterion of the normalized matching table is changed based on the operating state information for It may be characterized in that the comparison information is generated by applying it instead of a table.

The service providing method for supporting supervisor management for multiple franchises of the service providing device according to an embodiment of the present invention includes franchise business related business information for the franchise headquarters and franchisees contracted with the franchise headquarters for each of a plurality of different franchises. Receiving and registering as corporate member information, receiving and registering individual member information for each different supervisor who manages the affiliated store, and a specific supervisor based on the corporate member information and the personal member information generating and storing matching information by matching one or more affiliated stores corresponding to The step of identifying an affiliated store and transmitting checklist information for affiliate management registered in the corporate member information of the specific franchise to the personal terminal and corresponding to the specific affiliated store from the personal terminal receiving the checklist information, the It may include receiving the inspection result information generated by the personal terminal based on the checklist information and transmitting it to an address preset in the corporate member information.

The present invention has a plurality of supervisors and franchise headquarters as members, matches a plurality of franchise franchisees by region and a supervisor, and provides affiliate store information, schedule, and inspection items to the supervisor's terminal, and the supervisor When the inspection result of the franchise visit is delivered to the service providing device, the service providing device transmits the contents to the franchise headquarters, thereby providing high-quality management services to the franchise headquarters and the franchisees of a scale that cannot directly hire a regional supervisor. there is an effect

In addition, the present invention verifies at least a plurality of actual visits to affiliated stores and confirmation of inspection contents through confirmation of visits to affiliated stores of supervisor terminals, collection of results of visits by supervisors to affiliated stores, and evaluation of franchisees managed by the supervisors, so the supervisor's task It is possible to clearly check whether the performance is being performed, and to evaluate the supervisor based on the supervisor's inspection contents and the evaluation of the franchisee, and according to the evaluation result, it is possible to manage while improving the quality of the supervisor's work by expanding or reducing the supervisor's work. there is an effect

1 is a configuration environment diagram of a service providing system supporting supervisor management for a plurality of franchises according to an embodiment of the present invention.
2 is a detailed configuration diagram of a service providing apparatus supporting supervisor management for a plurality of franchises according to an embodiment of the present invention.
3 is an exemplary configuration diagram showing an analysis of the influence on other affiliated stores in relation to an affiliate store that promotes a service providing device according to another embodiment of the present invention;
4 is an exemplary configuration diagram for comparing profits between different affiliated stores having a similar scale level of a service providing device according to another embodiment of the present invention.
5 is a flowchart of a service providing method supporting supervisor management for a plurality of franchises of a service providing apparatus according to an embodiment of the present invention.

Hereinafter, detailed embodiments of the present invention will be described with reference to the drawings.

1 is a configuration environment diagram of a service providing system supporting supervisor management for a plurality of franchises according to an embodiment of the present invention. As shown, a plurality of different franchises and a plurality of corresponding one-to-one respectively Different franchise headquarters (or headquarters) servers (hereafter, headquarters server), one or more personal terminals corresponding one-to-one with one or more supervisors, and a franchise agreement with any one of the plurality of different franchises A plurality of (or one or more) affiliated store terminals (or affiliate store owner terminals) and a service providing apparatus 100 communicating through a communication network with the head office server, personal terminal, and affiliated store terminals through a communication network may be included. .

In this case, the service providing apparatus 100 may be configured as a server, and at least one of the plurality of affiliated store terminals may be a terminal corresponding to an affiliated store that has entered into a franchise agreement to belong to a franchise different from the franchise to which the other one belongs.

In addition, the communication network described in the present invention may include a wired/wireless communication network, and as an example of such a wireless communication network, a wireless LAN (WLAN), a DLNA (Digital Living Network Alliance), a WiBro (Wireless Broadband: Wibro), Wimax (World Interoperability for Microwave Access: Wimax), GSM (Global System for Mobile communication), CDMA (Code Division Multi Access), CDMA2000 (Code Division Multi Access 2000), EV-DO (Enhanced Voice-Data Optimized or Enhanced Voice- Data Only), Wideband CDMA (WCDMA), High Speed Downlink Packet Access (HSDPA), High Speed Uplink Packet Access (HSUPA), IEEE 802.16, Long Term Evolution (LTE), Long Term Evolution-A (LTE-A) Advanced), Wireless Mobile Broadband Service (WMBS), 5G mobile communication service, Bluetooth (Bluetooth), LoRa (Long Range), RFID (Radio Frequency Identification), Infrared Data Association (IrDA), Ultra Wideband (UWB), ZigBee, Near Field Communication (NFC), Ultra Sound Communication (USC), Visible Light Communication (VLC), Wi-Fi, Wi-Fi Direct may be included. In addition, wired communication networks include wired LAN (Local Area Network), wired WAN (Wide Area Network), Power Line Communication (PLC), USB communication, Ethernet, serial communication, optical/coaxial cables, etc. may be included.

In addition, the personal terminal and the affiliated store terminal are a smart phone, a portable terminal, a mobile terminal, a personal digital assistant (PDA), a personal computer, a notebook computer. , Slate PC, Tablet PC, Ultrabook, Wearable Device, for example, watch-type terminal (Smartwatch), glass-type terminal (Smart Glass), HMD (Head Mounted) Display) and the like) may include various terminals.

In addition, the head office server may be configured as a terminal like the personal terminal and the affiliated store terminal.

According to the above-described configuration, the service providing apparatus 100 communicates with a personal terminal possessed by a supervisor to support (perform) inspection and consulting for affiliated stores that have signed an affiliate contract with any one of a plurality of different franchises. By allocating a supervisor, affiliate store management by the supervisor may be performed.

In this case, the service providing device 100 belongs to the region preferred by the supervisor without distinction of a franchise in consideration of the business area and region preferred by the supervisor and to the affiliate store having an industry related to the business area of the supervisor. By allocating a supervisor, the supervisor supports the inspection and consulting requested by the franchise associated with the affiliated store, which is the target of the supervisor's visit, by the supervisor, and receives the inspection result by the supervisor from the supervisor's personal terminal By transmitting to the head office server of the franchise corresponding to the franchise, various supervisors who are personally active can be used as supervisors (or managers) for franchise management of the franchise, so that the franchise can be managed for the convenience and convenience of franchise management. efficiency can be increased.

Hereinafter, a detailed configuration of the service providing apparatus 100 according to an embodiment of the present invention will be described based on the above configuration.

As shown in FIG. 2 , the service providing apparatus 100 may basically include a member management unit 110 , a matching unit 120 , a checklist management unit 130 , and an affiliate store management unit 160 .

In this case, the service providing apparatus 100 may be configured to include the control unit 101 , and at least one of the member management unit 110 , the matching unit 120 , the checklist management unit 130 , and the affiliated store management unit 160 . It may be configured to be included in the control unit 101 or configured as the control unit 101 .

In addition, at least one of the member management unit 110 , the matching unit 120 , the checklist management unit 130 , and the affiliated store management unit 160 may be configured to be included in the other.

In addition, the control unit 101 may execute an overall control function of the service providing apparatus 100 by using the program and data stored in the storage unit of the service providing apparatus 100, and the control unit 101 may include a RAM, It may include ROM, CPU, GPU, and a bus, and RAM, ROM, CPU, GPU, etc. may be connected to each other through the bus.

In addition, the service providing apparatus 100 includes, in addition to the control unit 101, a user input unit for receiving a user input, a communication unit for communicating with external devices including the head office server, the affiliated store terminal, and a personal terminal for each supervisor; It may be configured to include various components such as a storage unit for storing information and a display unit for displaying various types of information, and components constituting the service providing apparatus 100 may be controlled by the control unit 101 .

Based on the above configuration, the member management unit 110 receives franchise business-related business information for the franchisees that have entered into a franchise agreement with the franchise headquarters (headquarters) for each of a plurality of different franchises and registers them as corporate member information, It is possible to receive and register personal member information for each of a plurality of different supervisors performing management of the affiliated store.

In this case, the member management unit 110 receives the corporate member information (business information) from each of a plurality of different franchise-specific headquarters servers and registers it in the corporate member DB 102 included in the service providing device 100 . The member management unit 111 and the supervisor member management unit 112 that receives personal member information from each of the plurality of different supervisor-specific personal terminals and registers them in the personal member DB 103 included in the service providing device 100 . ) may be included.

In addition, the matching unit 120 matches one or more affiliated stores in correspondence with a specific supervisor based on the corporate member information stored in the corporate member DB 102 and the personal member information stored in the personal member DB 103 . to generate and store matching information.

As an example, the matching unit 120 may include franchise information for each of one or more affiliated stores that have entered into an affiliate contract with a specific franchise in the corporate member information, and a supervisor's preferred career in the specific franchise, industry in charge, and qualifications for consulting scope, etc. Qualification information for which conditions are set may be checked, and parameters for each preset matching attribute such as a career of the specific supervisor, a business type in charge, a consulting range, a preferred region, etc. may be extracted from the personal member information of the specific supervisor.

In addition, the matching unit 120 applies the parameters for each matching attribute extracted in relation to the specific supervisor and the affiliated store information and qualification information identified from the company member information for each franchise to a matching algorithm set in advance corresponding to the specific supervisor. Thus, from among one or more franchisees for each different franchise located in the region preferred by the specific supervisor, the parameter for each matching attribute of the specific supervisor satisfies the qualification condition according to the qualification information. A merchant can be matched with the specific supervisor.

That is, the matching unit 120 determines whether the specific supervisor satisfies the qualification condition according to the qualification information set by the franchise for each of a plurality of different franchises, and the specific supervisor determines that the qualification condition is satisfied. Identifies one or more franchisees, and matches one or more affiliated stores located in the preferred area of the specific supervisor with the specific supervisor among one or more affiliated stores registered in corporate member information for each one or more franchises identified corresponding to the specific supervisor. can

In addition, when one or more franchise-specific affiliated stores matching the specific supervisor are determined, the matching unit 120 provides affiliated store information or affiliated store identification information for the one or more franchise-specific affiliated stores matching the specific supervisor to the franchise-specific corporate member After extracting the information, matching information may be generated by matching with the personal member information of the specific supervisor.

In this case, the matching information may include personal member information of a specific supervisor and one or more affiliated store information (or affiliated store identification information) matched with the specific supervisor, and the matching unit 120 receives the matching information. The personal member information corresponding to the personal member DB 103 may be matched and stored.

Here, the affiliated store information may include franchise identification information or franchise information for a franchise to which the affiliated store belongs.

Meanwhile, the checklist management unit 130 may receive location information from a personal terminal possessed by a specific supervisor who has started visiting the affiliated store.

In addition, the checklist management unit 130 may identify a specific affiliated store of a specific franchise visited by the specific supervisor based on the location information received from the personal terminal of the specific supervisor and the matching information corresponding to the specific supervisor. have.

Also, the checklist management unit 130 may transmit checklist information for managing affiliated stores registered (included) in corporate member information of the specific franchise to the personal terminal.

That is, when a specific supervisor visits a specific affiliated store for supervision and consulting, the checklist management unit 130 stores the affiliated store that matches the location of the specific supervisor among a plurality of affiliated stores that are managed by the specific supervisor according to the matching information. may be identified based on affiliate store information for each affiliate store according to (or corresponding to) the location information and the matching information.

In addition, when it is determined that a specific affiliated store is identified by the checklist management unit 130 corresponding to the specific supervisor and the specific supervisor has visited a specific affiliated store, based on the corporate member information including the affiliated store information of the specific affiliated store, the It is possible to identify the specific franchise to which a specific franchise belongs (with which the franchise agreement is signed), and checklist information on the items to be checked and consulting requirements of the specific franchise that must be provided to the specific supervisor from the corporate member information of the specific franchise can be extracted and transmitted to the personal terminal of the specific supervisor.

In this case, the checklist information may include information on one or more inspection items and consulting requirements for each inspection target, and in addition, various information set by the franchise headquarters may be included.

On the other hand, the affiliated store management unit 160 corresponds to the particular affiliated store from the personal terminal of the particular supervisor receiving the checklist information, and receives inspection result information generated by the personal terminal based on the checklist information. can do.

In this case, the inspection result information may include information on the inspection result for each inspection item generated based on the checklist information received in the personal terminal of the specific supervisor and the consulting result according to the consulting requirement.

Also, when receiving the inspection result information, the affiliated store management unit 160 may transmit the inspection result information to an address preset in corporate member information of a specific franchise to which a specific affiliated store corresponding to the inspection result information belongs.

In this case, the address set in advance in the corporate member information is the access address or account address of the head office server corresponding to the specific franchise (eg, the mail address of the head office server), or an external device designated by the specific franchise or contact information for a specific account. It may be information (eg, a phone number of an external device, an e-mail address, etc.).

Also, when receiving the inspection result information, the affiliated store management unit 160 may match the inspection result information with corporate member information of a specific franchise corresponding to the inspection result information and store it in the corporate member DB 102 .

In the above configuration, the service providing apparatus 100 automatically generates the visit schedule of the specific supervisor for one or more affiliated stores determined as the management target (visit target) of the specific supervisor or one or more affiliated stores for each franchise. The generator 140 may be further included.

That is, when generating matching information corresponding to a specific supervisor, the schedule generating unit 140 corresponds to the specific supervisor and corresponding to the specific supervisor based on the matching information corresponding to the specific supervisor (target to be managed). After generating schedule information for a visit schedule for , it may be matched with the personal member information of the specific supervisor and stored in the personal member DB 103 .

Also, the schedule generator 140 may transmit the schedule information to the personal terminal of the specific supervisor.

In this case, the schedule generating unit 140 may generate the schedule information by further considering the available visit time according to the personal member information of the specific supervisor together with the matching information.

Alternatively, the schedule generator 140 identifies the location of one or more affiliated stores according to the matching information based on the matching information corresponding to a specific supervisor, and moves by different visit days (or by day). It is possible to generate schedule information for a visit schedule for each affiliate store in which the movement is minimized.

At this time, the schedule generator 140 minimizes the number of visitable affiliated stores per day based on the number of visitable affiliated stores set in the personal member information of the specific supervisor and the moving movement, and minimizes the movement of each visit day, and satisfies the daily visitable number of affiliated stores. information can be generated.

In addition, the checklist management unit 130 identifies a specific affiliated store at which a visit point of a specific supervisor has arrived according to the schedule information, and corresponds to the identified specific affiliated store location information and the affiliated store location information confirmed from the corporate member information. When the location information received from the personal terminal is compared and matched with each other, the checklist information registered in the company status information corresponding to the identified specific affiliated store may be transmitted to the personal terminal.

In this case, the checklist management unit 130 may receive correction request information for a request for correction of the schedule information from the personal terminal of the specific supervisor, and may be stored in the personal member DB 103 according to the correction request information. It is possible to modify and update the stored schedule information of the specific supervisor.

In addition, the checklist management unit 130 may block the access of the personal terminal to information other than information related to a specific franchise corresponding to a specific affiliated store visited by the specific supervisor, and through this, a specific supervisor to another affiliated store Unfair competition can be prevented by preventing the contents of visits and consulting from being leaked to specific franchisees.

Meanwhile, the service providing apparatus 100 may further include an evaluation management unit 150 for evaluating the supervisor.

That is, the evaluation management unit 150 interworks with the affiliated store management unit 160 to receive evaluation information on the evaluation of the specific supervisor from the affiliate store terminal of a specific affiliate store corresponding to the inspection result information, and collect the evaluation information. It can be transmitted by being included in the inspection result information, and the evaluation information can be accumulated and stored in the personal member DB 103 by matching with the personal member information of the specific supervisor.

In addition, the matching unit 120 calculates the evaluation score of the specific supervisor based on the evaluation information accumulated and stored in correspondence to the personal member information of the specific supervisor by the evaluation management unit 150, and According to the change, the number of affiliated stores allocated to the specific supervisor may be adjusted.

For example, the matching unit 120 may calculate an evaluation score based on evaluation information accumulated and stored in correspondence with the specific supervisor whenever evaluation information is generated and stored for a specific supervisor, and according to the generation of evaluation information By applying the changed current evaluation score to a preset allocation criterion, the number of affiliated stores that can be assigned to the specific supervisor corresponding to the current evaluation score is calculated, and the specific number of affiliated stores corresponding to the specific supervisor is calculated within the limit of the number of affiliated stores. You can match by assigning franchisees to the supervisor.

That is, the matching unit 120 supports business expansion by matching more franchisees with the supervisor as the supervisor's evaluation score is higher, and the lower the supervisor's evaluation score, the lower the evaluation score of the supervisor, the more it is assigned to the supervisor. By reducing the number of affiliated stores to reduce the number of operations, it is possible to induce the supervisor to provide high-quality services in relation to inspection and consulting of affiliated stores in order to obtain a high score.

In the above configuration, the schedule generating unit 140 and the evaluation management unit 150 may be included in the control unit 101 .

Through the above-described configuration, the present invention uses a plurality of supervisors and franchise headquarters as members to match a plurality of franchise affiliates and supervisors in each region, and provides affiliate store information, schedules, and information on inspection items to the supervisor's terminal. When the supervisor delivers the visit to the affiliated store and the inspection result to the service providing device 100, the service providing device 100 transmits the contents to the franchise headquarters (headquarters), so that local supervisors cannot be directly hired. It can provide high-quality management services to large-scale franchise headquarters and franchisees.

In addition, the present invention verifies at least a plurality of actual visits to affiliated stores and confirmation of inspection contents through confirmation of visits to affiliated stores of supervisor terminals, collection of results of visits by supervisors to affiliated stores, and evaluation of franchisees managed by the supervisors, so the supervisor's task It is possible to clearly check whether the performance is being performed, and to evaluate the supervisor based on the supervisor's inspection contents and the evaluation of the franchisee, and according to the evaluation result, it is possible to manage while improving the quality of the supervisor's work by expanding or reducing the supervisor's work. have.

3 is an exemplary configuration diagram illustrating an analysis of the influence on other affiliated stores in relation to an affiliate store that promotes the service providing apparatus 100 according to another embodiment of the present invention.

As shown, the service providing apparatus 100 may further include a promotion collecting unit 170 and a promotion analyzing unit 180, and the promotion collecting unit 170 and the promotion analyzing unit 180 are the It may be configured to be included in the control unit 101 or may be controlled by the control unit 101 .

The promotion collection unit 170 may collect promotion progress information on the promotion progress of a specific affiliate store from the personal terminal and register it in the promotion management DB 104 included in the service providing device 100 .

In this case, the promotion collection unit 170 may register the promotion progress information by normalizing it to normalized information (type, benefit level, period, promotion level, etc.) according to a preset standard.

In addition, the promotion analysis unit 180 is preset based on the location of the specific affiliated store during the promotion period of the specific affiliated store corresponding to the specific franchise according to the promotion progress information when registering the promotion progress information through the promotion collecting unit 170 . Inspection result information can be collected through the affiliated store management unit 160 for each affiliated store of interest belonging to another franchise different from the specific franchise among one or more affiliated stores located within a radius or selected as a management target of a specific supervisor matching the specific affiliated store. .

In this case, the promotion analysis unit 180 may collect one or more inspection result information generated during the promotion period according to the promotion progress information for each interested affiliated store from the corporate member DB 102 .

In addition, the promotion analysis unit 180 performs the promotion among a plurality of attributes constituting the inspection result information for each affiliated store of interest according to the promotion progress of the specific affiliate store based on one or more inspection result information collected for each affiliated store of interest. It is possible to generate influence information on the parameter change for each influence attribute set in advance in relation to the .

In this case, the influence attribute may include total sales volume, total sales, daily sales, daily sales, sales by product, sales by product, and the like.

Also, the promotion analysis unit 180 may generate promotion result information including influence information and promotion progress information for each affiliate store (for each affiliate store of interest) and store it in the promotion management DB 104 .

In addition, the promotion analysis unit 180 analyzes the influence of the promotion progress between a plurality of different franchises or each other based on the promotion result information generated (generated) for each of the plurality of different affiliated stores in which the promotion is performed. Analysis information can be generated and provided.

In this case, the promotion analysis unit 180 may transmit the influence analysis information to the head office server for each franchise that requests the influence analysis information.

As described above, in the service providing apparatus 100, the supervisor checks the promotion performance of a specific franchised affiliated store, and sets the type of the promotion to information (type, benefit level, period, promotion level, etc.) according to preset criteria. After normalizing and registering, information on the influence of other franchised franchisees managed by the supervisor during the promotion period is collected as sales volume or responses to inquiries from the supervisor. Alternatively, it is possible to create and provide impact analysis information between industries.

For example, the service providing apparatus 100 provides information on the impact analysis on the decrease in sales of a franchisee selling pizza belonging to another franchise adjacent to the specific franchisee according to a local promotion of a specific affiliated store belonging to a specific franchise selling chicken. Alternatively, according to the promotion of a restaurant belonging to a specific franchise, influence analysis information on an increase in sales of a cafe belonging to another adjacent franchise may be provided.

In this way, the service providing apparatus 100 analyzes the influence of the promotion progress of a specific franchise between different franchises and generates and provides influence analysis information between franchise companies or industries by region, thereby providing the corresponding influence analysis information at the franchise headquarters. Based on the basis, it can support whether to proceed with the promotion (or whether it is necessary to proceed with the promotion for each affiliate) and to easily establish a strategy.

4 is an exemplary configuration diagram of profit comparison between different affiliated stores having similar scale levels of the service providing apparatus 100 according to another embodiment of the present invention.

The service providing apparatus 100 may further include an affiliated store analysis unit 190 for profit comparison between different affiliated stores having the same or similar scale level, and the affiliated store analysis unit 190 includes the control unit 101 . may be included in the

The affiliated store analysis unit 190 extracts a plurality of preset parameters for each characteristic attribute related to the characteristic of each franchise from the company member information for each franchise, and different franchisees based on the parameters for each of the plurality of characteristic attributes extracted for each franchise. A normalized matching table in which normalized grade division criteria for size comparison between affiliated stores (or size comparison between affiliated stores regardless of franchises) are set may be generated.

In addition, the affiliate store analysis unit 190 extracts parameters for each preset characteristic attribute corresponding to the normalized grade division criterion from the inspection result information of a particular affiliate store received from the personal terminal of a particular supervisor, and then adds it to the normalized matching table. By applying, it is possible to identify a specific normalized grade for the size of the specific affiliated store according to the normalized grade division criterion.

In addition, the affiliate store analysis unit 190 has the same rating as the specific rating and compares the inspection result information of one or more other affiliated stores belonging to the same franchise as the particular affiliated store or other franchises with the inspection result information of the particular affiliated store and a preset analysis standard By comparing with each other according to the above, it is possible to provide comparative information on the rate of return compared to the size between the specific affiliated store and other affiliated stores.

In this case, the affiliate store analysis unit 190 identifies a specific region in charge of a specific supervisor based on the matching information, and provides information on the size and sales of affiliate stores included in the inspection result information received for each affiliate store belonging to the specific region. An update table in which the grade division criterion of the normalized matching table is changed based on the operating state information is generated, and in the process of generating the comparison information for a specific affiliated store, an update table corresponding to the region to which the specific affiliated store belongs is replaced with the normalized matching table can be applied to generate the comparison information.

As an example, the affiliate store analysis unit 190 collects feature information for each franchise company to configure a basic normalized matching table (standardized standard for mutual comparison), but actual information (or size information) of affiliated stores by region from the supervisor's personal terminal Operational status information including (merchant size, capacity, cooking equipment, menu, parking lot, rent, location grade, etc.) is collected, and the updated table is updated by changing the normalized matching table for each region based on the operating status information. can create

In addition, the affiliated store analysis unit 190 uses at least one of the above-described normalized matching table and update table, other affiliated stores in region A or the specific affiliate store in region A that have input resources in a similar scale to the input resources of a specific affiliate store belonging to region A. It belongs to the same franchise as the franchisee and provides comparative information on the difference in sales volume between the specific franchisee and other franchisees in other regions where resources are input in a similar scale to the specific franchisee, or by providing comparative information on the difference in rate of return compared to the input resources. By normalizing information on various franchisees covering franchises) and cross regions (interregions), it is possible to provide comparative information so that the current status of the managed affiliates can be understood more accurately.

As described above, in the present invention, in the process of managing a plurality of affiliated stores belonging to a plurality of different franchises through a supervisor, when the supervisor visits each affiliated store, individual information about affiliated stores of other franchises is automatically blocked, After receiving information on promotions conducted by franchise franchisees of It has the effect of providing a means for analyzing problems or associations due to the integrated management of multiple franchises, such as providing a configuration that converts the status of the franchisees when comparing the status of the franchisees with the status of other franchises.

5 is a flowchart of a service providing method supporting supervisor management for a plurality of franchises of the service providing apparatus 100 according to an embodiment of the present invention.

First, the service providing device 100 receives franchise business-related business-related business information for the franchise headquarters and franchisees contracted with the franchise headquarters for each of a plurality of different franchises, registers them as corporate member information, and manages the franchisees It is possible to receive and register a plurality of different individual member information for each supervisor (S1).

Also, the service providing apparatus 100 may generate and store matching information by allocating and matching one or more affiliated stores in response to a specific supervisor based on the corporate member information and the individual member information (S2).

In addition, the service providing apparatus 100 identifies a specific affiliated store of a specific franchise visited by the specific supervisor based on the matching information and the location information received from the personal terminal possessed by the specific supervisor (S3), and the Checklist information for affiliate management registered in corporate member information of a specific franchise may be transmitted to the personal terminal (S4).

In addition, the service providing apparatus 100 corresponds to the specific affiliated store from the personal terminal that has received the checklist information, and receives the check result information generated by the personal terminal based on the checklist information, and the company It can be transmitted to an address preset in the member information (S5).

The various devices and components described herein may be implemented by hardware circuitry (eg, CMOS-based logic circuitry), firmware, software, or a combination thereof. For example, it may be implemented using transistors, logic gates, and electronic circuits in the form of various electrical structures.

Those of ordinary skill in the art to which the present invention pertains may modify and modify the above-described contents without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are not intended to limit the technical spirit of the present invention, but to explain, and the scope of the technical spirit of the present invention is not limited by these embodiments. The protection scope of the present invention should be construed by the following claims, and all technical ideas within the equivalent range should be construed as being included in the scope of the present invention.

100: service providing device 101: control unit
110: Membership Management Department 111: Franchise Membership Management Department
112: supervisor member management unit 120: matching unit
130: checklist management unit 140: schedule generation unit
150: evaluation management unit 160: merchant management unit
170: promotion collection unit 180: promotion analysis unit
190: Merchant analysis unit

Claims (10)

Preferred tasks for each of a plurality of different supervisors who receive franchise business-related business-related business information for franchisees and the headquarters that have signed a contract with the franchise headquarters for a plurality of different franchises, register them as corporate member information, and manage the franchisees a member management unit that receives and registers personal member information including areas and regions;
a matching unit for generating and storing matching information by matching affiliated stores belonging to a plurality of different franchises corresponding to a preferred business area and region of a specific supervisor based on the corporate member information and the individual member information;
Based on the location information received from the personal terminal possessed by the specific supervisor and the matching information, the specific franchisee of the specific franchise visited by the specific supervisor is identified, and registered in the corporate member information of the specific franchise, set for each franchise a checklist management unit for transmitting checklist information for affiliate store management to the personal terminal; and
An affiliated store that corresponds to the specific affiliated store from the personal terminal that has received the checklist information, receives inspection result information generated by the personal terminal based on the checklist information, and transmits it to an address set in advance in the corporate member information including management;
The checklist management unit blocks the personal terminal's access to consulting information for other affiliated stores other than information related to a specific franchise corresponding to the specific affiliated store visited by the particular supervisor,
a promotion collection unit for collecting and registering promotion progress information on the promotion progress of a specific affiliate store from the personal terminal; and
During the promotion period of a specific franchise corresponding to a specific franchise according to the promotion progress information when registering promotion progress information through the promotion collection unit, the location within a preset radius based on the location of the specific affiliate store or a specific supervisor matched with the specific affiliate store Inspection result information is collected through the affiliate store management unit for each affiliated store of interest belonging to another franchise different from the specific franchise among one or more affiliated stores selected for management, and based on the inspection result information for each affiliated store of interest, according to the promotion progress of the particular affiliated store Super for multiple franchises, characterized in that it further comprises a promotion analysis unit for generating influence information on parameter changes for each influence attribute preset in relation to the promotion progress among a plurality of attributes constituting the inspection result information for each affiliated store of interest Service delivery device to support visor management.
The method according to claim 1,
An evaluation management unit that interworks with the affiliated store management unit to receive evaluation information on the evaluation of the specific supervisor from the affiliated store terminal of a specific affiliated store corresponding to the inspection result information, and include the evaluation information in the inspection result information and transmit it includes,
The matching unit adjusts the number of affiliated stores allocated to the specific supervisor according to the change in the evaluation score of the specific supervisor based on the evaluation information accumulated and stored in correspondence with the personal member information of the specific supervisor by the evaluation management unit A service providing device supporting supervisor management for multiple franchises, characterized in that.
The method according to claim 1,
A schedule generating unit for generating and storing schedule information on a visit schedule for one or more affiliated stores that is a visit target corresponding to the specific supervisor based on the matching information, and transmitting the schedule information to the personal terminal of the specific supervisor includes,
The checklist management unit identifies a specific affiliated store where the visit time has arrived according to the schedule information, and correlates the affiliated store location information identified from the corporate member information in correspondence with the identified specific affiliated store to the location information received from the personal terminal. Service providing apparatus for supporting supervisor management for multiple franchises, characterized in that the checklist information registered in the company status information corresponding to the identified specific affiliated store is transmitted to the personal terminal when they are compared and matched.
The method according to claim 1,
The checklist information includes information on inspection items and consulting requirements for each inspection target,
The service providing apparatus for supporting supervisor management for a plurality of franchises, wherein the inspection result information includes information on inspection results and consulting results for each inspection item.
delete delete The method according to claim 1,
The promotion analysis unit generates and stores promotion result information including influence information and promotion progress information for each affiliated store of interest, and based on the promotion result information generated for each of a plurality of different affiliated stores in which the promotion is conducted, a plurality of different franchises are mutually Or, a service providing apparatus supporting supervisor management for multiple franchises, characterized in that it generates and provides influence analysis information that analyzes the influence of the promotion progress between industries.
The method according to claim 1,
Extracts a plurality of parameters for each characteristic attribute set in advance related to the characteristics of each franchise company from the company member information for each franchise, and compares the scale between franchisees belonging to different franchises based on the parameters for each of the plurality of characteristic attributes extracted for each franchise company After generating a normalized matching table in which a normalized grade division criterion is set for Apply to the table to identify a specific grade for the size of the specific franchise according to the normalized grade division criteria, have the same grade as the specific grade, and check one or more other franchisees belonging to the same franchise as the specific franchise or other franchises A plurality of affiliated stores further comprising an affiliated store analysis unit that compares the result information with the inspection result information of the specific affiliated store according to a preset analysis standard, and provides comparative information on the rate of return between the specific affiliated store and the other affiliated store. A service delivery device that supports supervisor management for franchising.
9. The method of claim 8,
The affiliated store analysis unit identifies a specific region in charge of a specific supervisor based on the matching information, and based on the operating status information on the size and sales of the affiliated store included in the inspection result information received for each affiliated store belonging to the specific region An update table is generated in which the grade division criterion of the normalized matching table is changed, and in the process of generating the comparison information for a specific affiliated store, the update table corresponding to the region to which the specific affiliated store belongs is applied instead of the normalized matching table to obtain the comparison information. A service providing device supporting supervisor management for multiple franchises, characterized in that it creates.
A service providing method supporting supervisor management for multiple franchises of a service providing device, comprising:
Preferred tasks for each of a plurality of different supervisors who receive franchise business-related business-related business information for franchisees and the headquarters that have signed a contract with the franchise headquarters for a plurality of different franchises, register them as corporate member information, and manage the franchisees receiving and registering personal member information including areas and regions;
generating and storing matching information by matching affiliated stores belonging to a plurality of different franchises corresponding to a preferred business area and region of a specific supervisor based on the corporate member information and the individual member information;
Based on the location information received from the personal terminal possessed by the specific supervisor and the matching information, the specific franchisee of the specific franchise visited by the specific supervisor is identified, and registered in the corporate member information of the specific franchise, set for each franchise transmitting checklist information for affiliate store management to the personal terminal; and
Corresponding to the specific affiliated store from the personal terminal that has received the checklist information, receiving check result information generated by the personal terminal based on the checklist information and transmitting it to an address preset in the corporate member information including,
The step of transmitting the checklist information to the personal terminal includes the step of blocking the access of the personal terminal to consulting information about other affiliated stores other than information related to a specific franchise corresponding to the specific affiliated store visited by the specific supervisor. and
a promotion collection step of collecting and registering promotion progress information on the promotion progress of a specific affiliate store from the personal terminal; and
During the promotion period of a specific franchise corresponding to a specific franchise according to the promotion progress information when registering promotion progress information through the promotion collection step, a specific supervisor located within a preset radius based on the location of the specific affiliate store or matched with the specific affiliate store Among one or more affiliated stores selected as the management target of Supervisor management for multiple franchises, further comprising a promotion analysis step of generating influence information on parameter changes for each influence attribute preset in relation to the promotion progress among a plurality of attributes constituting the inspection result information for each affiliated store of interest How to provide the service you support.

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