KR102322138B1 - Method and apparatus for providng non-face-to-face smart check-in service - Google Patents

Abstract

Disclosed are a method and apparatus for providing a non-face-to-face smart check-in service. A method for providing a non-face-to-face smart check-in service according to an embodiment of the present invention comprises the steps of: transmitting information about room types that a user can reserve to a reservation terminal; receiving selection information for any one of available room types from the reservation terminal and a scan value for a QR code corresponding to the selection information from a user's terminal; identifying a terminal of the user and the type of a room selected by the user on the basis of the scan value; processing any one of the rooms corresponding to the selected room type as a temporary reservation; providing a payment interface for payment to the user's terminal; allocating the temporarily reserved room to the user when payment is completed; and transmitting a smart key for unlocking the door lock of the assigned room to the user's terminal. It is possible to book and pay for rooms anywhere in a hotel.

Description

Method and device for providing non-face-to-face smart check-in service {METHOD AND APPARATUS FOR PROVIDNG NON-FACE-TO-FACE SMART CHECK-IN SERVICE}

The present invention relates to a method and apparatus for providing a non-face-to-face smart check-in service, and more particularly, to a method and apparatus for providing a service for checking in without face-to-face with an employee through a user terminal.

The content described below merely provides background information related to an embodiment according to the present invention and does not constitute the prior art.

A kiosk refers to a touch screen type information delivery system installed in a public place.

The inside of the kiosk is generally in the form of a multimedia PC, and in addition to this, various input/output peripherals such as a touch screen, card reader, printer, network, speaker, video camera, intercom, and sensor are installed, and user applications are executed using GUI. . Kiosk management and device control software are running inside the kiosk, and it communicates with a server system that monitors the operation status of each device over the network and diagnoses and repairs abnormalities.

In general, it is installed and operated in open places with a lot of floating population such as public places, restaurants, bus terminals, subways, government offices, shopping malls, etc. do. It has a push function and can transmit advertisements to a part of the screen or deliver full-page advertisements or specialized information. If a multimedia environment is established in the kiosk, video conferencing systems, scanning, screen sharing, etc. can be implemented, and virtual reality and voice recognition functions can be installed.

An object of the present invention is to provide a non-face-to-face smart check-in service.

Another object of the present invention is to provide a service that allows you to reserve and pay for a room anywhere in a hotel using a QR code.

Another object of the present invention is to provide the convenience of not having to carry a separate room key using a smart key.

Another object of the present invention is to provide an optimized room price in real time by analyzing big data.

A method for providing a non-face-to-face smart check-in service according to an embodiment of the present invention for achieving the above object includes transmitting information on the types of rooms that a user can reserve to a reservation terminal, and the types of rooms available for reservation from the reservation terminal Receiving selection information for any one and a scan value for the QR code corresponding to the selection information from the user's terminal, based on the selection information and the scan value, by the user's terminal and the user Identifying the selected room type, processing any one of the rooms corresponding to the selected room type as a temporary reservation, providing a payment interface for payment corresponding to the temporarily reserved room to the user's terminal Step, when payment is completed through the payment interface, allocating the temporarily reserved room to the user and transmitting a smart key for unlocking the door lock of the assigned room to the user terminal. have.

The non-face-to-face smart check-in service providing method includes receiving interaction data of a smart key and a smart door lock, determining whether the user has checked out based on the interaction data, and when it is determined that the user has checked out, The method may further include setting a state of the room checked out by the user as a room for which a temporary reservation is possible.

The processing of the reservation may include accessing a booking engine through the scan value and processing the reservation when the user is an adult based on a result of performing adult authentication for the user.

The booking engine may correspond to a booking system including a smart door lock control system and a reservation management system (RMS).

Among the rooms corresponding to the selected room type, a room for which a temporary reservation is possible may include a room being used by a Day Use user and not assigned to a lodging user.

The processing of any one of the rooms corresponding to the selected room type as being temporarily reserved may include selecting one of the rooms by searching for rooms that have been set as a room for which a temporary reservation is possible.

In the step of setting the status of the room checked out by the user as a room available for temporary reservation, when it is determined that the user has checked out, the assignment is released for the room assigned to the user, and for other lodging users Setting the status to a room that can be temporarily reserved, setting the status of the room used by the user to a room that needs cleaning, and when the status is changed to a room that has been cleaned It may include the step of setting the state to a room that can be reserved.

The reservation terminal may be arranged as a plurality of terminals in a plurality of spaces in the hotel, respectively.

The step of transmitting information on the types of reservable rooms includes a customer management system (CMS), a property management system (PMS), a reservation management system, an online travel agency (OTA), Analyzing big data obtained from a booking engine to set an optimized price in real time, and including the optimized price in information on the types of reservable rooms, wherein the big data is for each product and each channel. , reservation information for each day of the week and time zone, and data on the same-day reservation rate, cancellation rate, lead time, Average Daily Room Rate (ADR), and Occupancy rate (OCC) data.

In addition, the non-face-to-face smart check-in service providing apparatus according to an embodiment of the present invention includes a memory in which at least one program is recorded; and a processor executing a program, wherein the program transmits information about room types that a user can reserve to a reservation terminal, selection information about any one of the reservation types from the reservation terminal, and the Receiving a scan value for the QR code corresponding to the selection information from the user's terminal, identifying the user's terminal and the type of room selected by the user based on the selection information and the scan value, the selected processing any one of the rooms corresponding to the room type as a temporary reservation, providing a payment interface for payment corresponding to the temporarily reserved room to the user's terminal, payment is completed through the payment interface In this case, it may include instructions for allocating the temporarily reserved room to the user and transmitting a smart key for unlocking the door lock of the assigned room to the terminal of the user.

According to the present invention, it is possible to provide a non-face-to-face smart check-in service.

In addition, according to the present invention, it is possible to provide a service for making a room reservation and payment anywhere in the hotel using a QR code.

In addition, according to the present invention, it is possible to provide the convenience of not having to carry a separate room key using a smart key.

In addition, according to the present invention, it is possible to provide an optimized room price in real time by analyzing big data.

1 is a block diagram illustrating subjects for providing a non-face-to-face smart check-in service according to an embodiment of the present invention.
2 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to an embodiment of the present invention.
3 is a flowchart illustrating a non-face-to-face smart check-in service providing method according to another embodiment of the present invention.
4 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to another embodiment of the present invention.
5 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to another embodiment of the present invention.
6 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to another embodiment of the present invention.
7 is a diagram illustrating an example of a user interface according to the present invention.
8 is a diagram illustrating a computer system according to an embodiment of the present invention.

The present invention will be described in detail with reference to the accompanying drawings as follows. Here, repeated descriptions, well-known functions that may unnecessarily obscure the gist of the present invention, and detailed descriptions of configurations will be omitted. The embodiments of the present invention are provided in order to more completely explain the present invention to those of ordinary skill in the art. Accordingly, the shapes and sizes of elements in the drawings may be exaggerated for clearer description.

Throughout the specification, when a part "includes" a certain component, it means that other components may be further included, rather than excluding other components, unless otherwise stated.

Hereinafter, preferred embodiments according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram illustrating subjects for providing a non-face-to-face smart check-in service according to an embodiment of the present invention.

Referring to FIG. 1 , subjects for providing a non-face-to-face smart check-in service according to an embodiment of the present invention include a non-face-to-face smart check-in service providing apparatus 110 , a user terminal 120 , and a reservation terminal 130 .

The non-face-to-face smart check-in service providing device 110 may refer to a device that provides data to the user terminal 120 to provide a non-face-to-face smart check-in service.

The non-face-to-face smart check-in service providing apparatus 110 may perform a function of a platform for providing a non-face-to-face smart check-in service.

The user terminal 120 is a terminal corresponding to a user who wants to receive the non-face-to-face smart check-in service, and may receive information data related to the non-face-to-face smart check-in service from the non-face-to-face smart check-in service providing apparatus 110 .

The user terminal 120 refers to a communication terminal capable of using a terminal application in a wired/wireless communication environment. For example, the user terminal 120 may be a portable terminal such as a smart phone, the spirit of the present invention is not limited thereto, and a terminal equipped with a terminal application may be borrowed without limitation.

The user terminal 120 transmits/receives various data for the non-face-to-face smart check-in service to the non-face-to-face smart check-in service providing device 110, or a terminal application for providing data related to a user interface related to the non-face-to-face smart check-in service to the user This can be mounted.

Here, the terminal application may be a dedicated application for providing the non-face-to-face smart check-in service or a browser for providing the non-face-to-face smart check-in service on a web page.

The reservation terminal 130 may be a device that displays screen data received from the non-face-to-face smart check-in service providing device 110 to the user through display panels provided at a plurality of places in the hotel.

The display panel mounted on the reservation terminal 130 is a touch display panel, and may receive a selection input from the user and display updated information to the user in response thereto.

Each of the non-face-to-face smart check-in service providing device 110 and the user terminal 120 , the non-face-to-face smart check-in service providing device 110 , and the reservation terminal 130 may be interconnected through a communication network.

The communication network refers to an access path for data transmission and reception between the above entities. For example, the communication network includes wired networks such as LANs (Local Area Networks), WANs (Wide Area Networks), MANs (Metropolitan Area Networks), and ISDNs (Integrated Service Digital Networks), or wireless LANs such as wireless LANs, CDMA, Bluetooth, and satellite communication. The network may be encompassed, but the scope of the communication network applicable to the present invention is not limited thereto.

2 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to an embodiment of the present invention.

Referring to FIG. 2 , in the non-face-to-face smart check-in service providing method according to an embodiment of the present invention, first, the non-face-to-face smart check-in service providing apparatus 110 may transmit information on available room types (S210). ).

Here, the information on the reservable room types may include photo information and price information for each of the room types.

The photo information and price information may be provided to the user through the reservation terminal 130 .

Next, when the user selects a desired room type through the reservation terminal 130 and scans a QR code corresponding to the selected room type using the user terminal 120 , the non-face-to-face smart check-in service providing device 110 is the corresponding A scan value for the QR code may be received (S220).

Next, the non-face-to-face smart check-in service providing apparatus 110 may identify the user terminal and the room type selected by the user based on the scan value corresponding to the selection information and the QR code selected by the user (S230).

Next, any one of the rooms corresponding to the selected room type may be processed as a temporary reservation (S240).

Here, the temporary reservation may be in a state in which reservation and payment are not completed, but other users cannot select.

Next, the non-face-to-face smart check-in service providing apparatus 110 may provide a payment interface for payment corresponding to the temporarily reserved room to the user terminal (S250).

Next, when payment is completed through the payment interface, the temporarily reserved room may be allocated to the user ( S260 ).

Next, a smart key for unlocking the door lock of the assigned room may be transmitted to the user terminal 120 of the user (S270).

The smart key may be used to unlock or set a lock by interacting with a corresponding smart door lock.

3 is a flowchart illustrating a non-face-to-face smart check-in service providing method according to another embodiment of the present invention.

Referring to FIG. 3 , in the non-face-to-face smart check-in service providing method according to an embodiment of the present invention, first, interaction data of a smart key and a smart door lock may be received ( S310 ).

Next, it may be determined whether the user has checked out based on the interaction data (S320).

For example, when the user selects checkout after locking the smart key, it may be determined that the user has checked out.

Next, when it is determined that the user has checked out, the state of the room checked out by the user may be set as a room in which a temporary reservation is possible ( S330 ).

When it is determined that the user has not checked out, the non-face-to-face smart check-in service providing apparatus may wait to determine whether to check-out until the next interaction data is received.

4 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to another embodiment of the present invention.

Referring to FIG. 4 , in the non-face-to-face smart check-in service providing method according to an embodiment of the present invention, first, in the process of temporarily making a reservation, a booking engine can be accessed through a QR code scan value (S410).

Next, it may be determined whether the user is an adult based on a result of performing adult authentication (S420).

When it is determined that the user is an adult, a payment interface for payment may be provided to the user.

If it is determined that the user is not an adult, the reservation may be processed as impossible and the reservation procedure may be terminated (S430).

5 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to another embodiment of the present invention.

In particular, FIG. 5 shows detailed steps of the step ( S330 ) of setting the state to a room for which a temporary reservation is possible.

Referring to FIG. 5 , in the non-face-to-face smart check-in service providing method according to an embodiment of the present invention, first, when it is determined that the user has checked out, the room assigned to the user may be released (S510). ).

Next, the room from which the assignment has been released may be set in a state in which temporary reservations are possible for other lodging users ( S520 ).

Next, it is possible to set the state of the room in which the allocation is released as a room in need of cleaning (S530).

Next, when the cleaning of the room is completed, the state may be changed to be cleaned (S540).

Next, a state may be set as a room in which a temporary reservation is possible for both day-use users and accommodation users ( S550 ).

Here, the day use user may be a user who does not stay overnight and uses it for a short time during the daytime.

6 is an operation flowchart illustrating a method for providing a non-face-to-face smart check-in service according to another embodiment of the present invention.

In particular, FIG. 6 shows detailed steps of the step ( S210 ) of transmitting information on the types of reservable rooms.

Referring to FIG. 6 , the method for providing a non-face-to-face smart check-in service according to an embodiment of the present invention may first analyze big data to set an optimized price in real time ( S610 ).

Here, the big data can be secured from a customer management system (CMS), a property management system (PMS), a reservation management system, an online travel agency (OTA), and a booking engine.

In addition, the big data includes reservation information for each product, channel, day, and time zone, same-day reservation rate, cancellation rate, lead time, average daily room rate (ADR), and room operation rate (Occupancy, OCC) data. can do.

Next, the optimized price may be included in the information transmitted to the reservation terminal 130 (S620).

7 is a diagram illustrating an example of a user interface according to the present invention.

Referring to FIG. 7 , first, a screen about the room type is displayed on the screen 700 of the reservation terminal, and when the user selects the desired room type, the QR code for the selected room type on the screen 700 of the reservation terminal 710 may be displayed.

In this case, the user may reserve a room corresponding to the selected room type by scanning the QR code 710 using the user terminal 120 .

8 is a diagram illustrating a computer system according to an embodiment of the present invention.

The non-face-to-face smart check-in service providing apparatus according to an embodiment of the present invention may be implemented in the computer system 1000 such as a computer-readable recording medium.

Referring to FIG. 8 , the computer system 1000 includes one or more processors 1010 , a memory 1030 , a user interface input device 1040 , a user interface output device 1050 , and storage that communicate with each other via a bus 1020 . (1060). Additionally, the computer system 1000 may further include a network interface 1070 coupled to the network 1080 . The processor 1010 may be a central processing unit or a semiconductor device that executes processing instructions stored in the memory 1030 or the storage 1060 . The memory 1030 and the storage 1060 may be various types of volatile or non-volatile storage media. For example, the memory may include ROM 1031 or RAM 1032 .

The specific implementations described in the present invention are only examples and do not limit the scope of the present invention in any way. For brevity of the specification, descriptions of conventional electronic components, control systems, software, and other functional aspects of the systems may be omitted. In addition, the connection or connection members of the lines between the components shown in the drawings exemplarily represent functional connections and/or physical or circuit connections, and in an actual device, various functional connections, physical connections that are replaceable or additional may be referred to as connections, or circuit connections. In addition, unless there is a specific reference such as “essential” or “importantly”, it may not be a necessary component for the application of the present invention.

Therefore, the spirit of the present invention should not be limited to the above-described embodiments, and the scope of the spirit of the present invention is not limited to the scope of the scope of the present invention. will be said to belong to

110: Non-face-to-face smart check-in service providing device
120: user terminal
130: reservation terminal
700: screen of reservation terminal
710: QR code
1000: computer system 1010: processor
1020: bus 1030: memory
1031: rom 1032: ram
1040: user interface input device
1050: user interface output device
1060: storage 1070: network interface

Claims (10)

delete delete delete delete delete delete delete delete delete a memory in which at least one program is recorded; and
a processor executing the program
including,
the program is
transmitting information about room types that a user can reserve to a reservation terminal;
receiving, from the reservation terminal, selection information for any one of the reservationable room types, and a scan value for a QR code corresponding to the selection information from the user's terminal;
identifying a terminal of the user and a room type selected by the user based on the selection information and the scan value;
processing any one of the rooms corresponding to the selected room type as a temporary reservation; - The above temporary reservation means that the reservation and payment have not been completed, but the status is changed to a state that cannot be assigned to another user.
providing a payment interface for payment corresponding to the temporarily reserved room to the user's terminal;
allocating the temporarily reserved room to the user when payment is completed through the payment interface; and
Transmitting a smart key for unlocking the door lock of the assigned room to the user's terminal
Including instructions for performing
receiving interaction data of a smart key and a smart door lock, and determining whether the user has checked out based on the interaction data; and
When it is determined that the user has checked out, setting the status of the room checked out by the user as a room that can be temporarily reserved
Further comprising instructions for performing
The step of determining whether the user has checked out
Determining that the user has checked out when the user selects checkout after locking the smart key through the user's terminal
including,
The step of setting the state of the room checked out by the user to a room that can be reserved temporarily
when it is determined that the user has checked out, canceling the assignment of the room assigned to the user and setting the status of the room to be temporarily reserved for other lodging users;
setting a state of the room used by the user as a room requiring cleaning; and
When the state of the room is changed to be cleaned, setting the state to a room that can be temporarily reserved for both Dayuse users and overnight users - Users who do not stay and use the Dayuse users for a short time during the daytime Lim
including,
The steps for processing the reservation are
connecting to a booking engine through the scan value; and
processing the reservation when the user is an adult based on a result of performing adult authentication for the user
including,
The booking engine is
Corresponds to a booking system including a smart door lock control system and a reservation management system (RMS),
Among the rooms corresponding to the selected room type, temporary reservations are possible.
Including a room that is being used by the day use user and is not assigned to a stay user,
The step of processing any one of the rooms corresponding to the selected room type as a temporary reservation
Searching for rooms that have been set as rooms that can be reserved temporarily and selecting one
including,
The reservation terminal
A plurality of terminals are respectively arranged in a plurality of spaces in the hotel,
The step of transmitting information about the available room types includes:
It analyzes big data obtained from Customer Management System (CMS), Property Management System (PMS), Reservation Management System, Online Travel Agency (OTA), and Booking Engine to set prices in real time. estimating; and
Including the price in the information about the available room types
including,
The big data includes reservation information for each product, channel, day, and time zone, same-day reservation rate, cancellation rate, lead time, average daily room rate (ADR), and room operation rate (Occupancy, OCC) data, Non-face-to-face smart check-in service providing device.

Images