KR102314420B1 - System for providing designated driver calling service using quick resonse code - Google Patents

Abstract

Provided is a system for providing a designated driver calling service using a QR code, which comprises: at least one affiliated store terminal for registering at least one designated driver terminal, requesting an affiliated store registration to receive and output a QR code, and scanning the QR code to access a preset page; and a calling service providing server including a storage unit for receiving the affiliated store registration from the affiliated store terminal, and mapping a location, a name, and a phone number of an affiliated store and the designated driver terminal to an affiliated store unique number to store the same, an issuing unit for issuing the QR code to be mapped to the affiliated store unique number for each affiliated store so as to be stored, and transmitting the QR code to the affiliated store terminal, a connection unit for allowing connection to the preset page when the affiliated store terminal scans the QR code, and a report unit for accumulating a calling number of times of each affiliated store to transmit the same to a report when a designated driver is called to the designated driver terminal. Therefore, a structure of growing a small business owner and an owner-operator together can be constructed.

Description

A system for providing call service for surrogate driving using QR code {SYSTEM FOR PROVIDING DESIGNATED DRIVER CALLING SERVICE USING QUICK RESONSE CODE}

The present invention relates to a system for providing a surrogate operation call service using a QR code, and provides a notification and withdrawal service to the franchisee using a QR code unique to the affiliated store, and provides a QR code for customers in common to the customer to enable a quick call. provides a platform to

Recently, as the penetration rate of smartphones increases, the utilization of applications increases, and many applications have already been released for the agent service, which is widely used in society. The surrogate driving applications that are being used these days provide a function to receive calls using a smartphone and to easily obtain location information or traffic information. Among this smartphone-based surrogate operation system, there are a method of using an analog call center using a server while maintaining the call center (company), which is an existing surrogate operation method, and a hybrid method using a digital smartphone. It has a 3-tier structure consisting of three layers: a client, a relay server, and a database server in order to reduce the load on the server even during a time when proxy requests occur the most.

At this time, a method for applying for a surrogate driving service using a QR code or GPS has been researched and developed. In No. 2014-0099578 (published on August 13, 2014), a QR code in which access information including URL is recorded, a mobile terminal capable of recognizing the QR code, and a proxy using the URL recorded in the QR code as the site address and a surrogate driving management server that provides a calling site, wherein the mobile terminal reads the URL from the QR code and accesses the surrogate calling site through the URL, and transmits surrogate call information to the surrogate driving management server, the surrogate driving management server A configuration for transmitting article calling information to a registered agent based on the proxy call information transmitted from the mobile terminal, and transmitting dispatch information to the mobile terminal when acceptance information is received from the agent, and the event calling service applicant currently Even if you do not know the exact location, based on the location of the applicant through GPS and the exact detailed location of the RFID card, the location of the service applicant is accurately identified and a call and accurate location notification service is provided, making it easy to explain the location and to exchange information quickly. In order to do this, a configuration in which the area around the area is divided into blocks is disclosed so that the information on the route to be found is concise, the information about the route can be easily understood, and the prediction is possible through the information on the address location.

However, there is a relationship between the agency and the agency because the agency is still operating as a call center and each agency is recruiting drivers. This is because, due to the special nature of the agent company, the agent company provides a means of transportation for the agent to return when the agent moves. If the surrogate driver cannot catch the call to return or there is no means of transportation, the surrogate driver has to come back at his/her own expense. Also, in the latter case, since calls are allocated based on GPS as well, small business owners and self-employed people who are presently present are excluded and only giant dinosaurs, who are platform operators, remain. Accordingly, research and development of a platform that maintains the relationship between the agent company and the agent operator and prevents the small business owner from going out of business due to the platform operator is required.

An embodiment of the present invention provides a unique QR code for each affiliated store that is a proxy driver company to manage each affiliate with the affiliated store's unique QR code, and provides a QR code for customers in common to users who are customers, but each affiliate store In order to identify the franchisee, the affiliated store's unique number must be entered. When the affiliated store's unique QR code is scanned, it is linked to the web page, the app page, the application or program, which is the service page for the agent, and the number of calls, points accumulation history, etc. A notification service is provided, the accumulated amount of points can be withdrawn, and when a call from a customer user occurs, the call (call) is sent to the affiliated store terminal, which is the agent company, rather than immediately transmitted to the agent. A method of providing a surrogate operation call service using a QR code that can build a structure in which not only platform operators and platform workers, which are giant dinosaurs, remain, but also small business owners and self-employed people who are making a living by allocating can provide However, the technical task to be achieved by the present embodiment is not limited to the technical task as described above, and other technical tasks may exist.

As a technical means for achieving the above-described technical problem, an embodiment of the present invention registers at least one surrogate driver terminal, and after applying for affiliate store registration, receives and outputs an affiliated store unique QR code, and outputs the affiliated store's unique QR code Scan and receive an application for affiliate registration from at least one affiliated store terminal and at least one affiliated store terminal accessing to a preset page, and map the affiliate store's location, business name, phone number, and at least one agent's terminal with the affiliated store's unique number and store it A storage unit that issues a QR code unique to the affiliated store so that it is mapped to the affiliated store's unique number for each affiliate store, and an issuance unit that transmits the affiliated store's unique QR code to at least one affiliated store terminal; In the case of scanning, a connection unit that connects to access to a preset page, and a call service providing server including a report unit that accumulates the number of calls for each affiliate store and transmits a report when a call to a substitute driver to at least one agent terminal occurs do.

According to any one of the above-described problem solving means of the present invention, a unique QR code is given to each affiliated store, which is each agent company, so that each affiliate is managed with the affiliated store's unique QR code, and the customer QR code is shared with the user who is the customer. However, when the unique QR code of each affiliate is scanned, the affiliated store links to the web page, app page, application or program, which is the service page of the agent, and calls each affiliate store. It provides notification services such as the number of times and points accumulated, and allows the accumulated amount of points to be withdrawn. By distributing calls (calls) by sending, it is possible to build a structure in which not only platform operators and platform workers, who are giant dinosaurs, remain, but also small business owners and self-employed people who are making a living by making a living together.

1 is a view for explaining a system for providing a surrogate driving call service using a QR code according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating a call service providing server included in the system of FIG. 1 .
3 and 4 are diagrams for explaining an embodiment in which a surrogate driving call service using a QR code according to an embodiment of the present invention is implemented.
5 is an operation flowchart for explaining a method of providing a surrogate driving call service using a QR code according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art can easily implement them. However, the present invention may be embodied in many different forms and is not limited to the embodiments described herein. And in order to clearly explain the present invention in the drawings, parts irrelevant to the description are omitted, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part is "connected" with another part, this includes not only the case of being "directly connected" but also the case of being "electrically connected" with another element interposed therebetween. . Also, when a part "includes" a component, it means that other components may be further included, rather than excluding other components, unless otherwise stated, and one or more other features However, it is to be understood that the existence or addition of numbers, steps, operations, components, parts, or combinations thereof is not precluded in advance.

The terms "about", "substantially", etc. to the extent used throughout the specification are used in a sense at or close to the numerical value when the manufacturing and material tolerances inherent in the stated meaning are presented, and serve to enhance the understanding of the present invention. To help, precise or absolute figures are used to prevent unfair use by unscrupulous infringers of the stated disclosure. As used throughout the specification of the present invention, the term “step for (to)” or “step for” does not mean “step for”.

In this specification, a "part" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. In addition, one unit may be implemented using two or more hardware, and two or more units may be implemented by one hardware. Meanwhile, '~ unit' is not limited to software or hardware, and '~ unit' may be configured to be in an addressable storage medium or may be configured to reproduce one or more processors. Thus, as an example, '~' refers to components such as software components, object-oriented software components, class components, and task components, and processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays and variables. The functions provided in the components and '~ units' may be combined into a smaller number of components and '~ units' or further separated into additional components and '~ units'. In addition, components and '~ units' may be implemented to play one or more CPUs in a device or secure multimedia card.

In this specification, some of the operations or functions described as being performed by the terminal, apparatus, or device may be performed instead of in a server connected to the terminal, apparatus, or device. Similarly, some of the operations or functions described as being performed by the server may also be performed in a terminal, apparatus, or device connected to the server.

In this specification, some of the operations or functions described as mapping or matching with the terminal means mapping or matching the terminal's unique number or personal identification information, which is the identification data of the terminal. can be interpreted as

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a view for explaining a system for providing a surrogate driving call service using a QR code according to an embodiment of the present invention. Referring to Figure 1, the surrogate operation call service providing system 1 using a QR code, at least one user terminal 100, a call service providing server 300, at least one affiliated store terminal 400, at least one It may include a substitute driver terminal (500). However, since the surrogate driving call service providing system 1 using the QR code of FIG. 1 is only an embodiment of the present invention, the present invention is not limitedly interpreted through FIG. 1 .

At this time, each component of FIG. 1 is generally connected through a network (Network, 200). For example, as shown in FIG. 1 , at least one user terminal 100 may be connected to the call service providing server 300 through the network 200 . And, the call service providing server 300 may be connected to at least one user terminal 100 , at least one affiliate store terminal 400 , and at least one agent terminal 500 through the network 200 . Also, the at least one affiliated store terminal 400 may be connected to the call service providing server 300 through the network 200 . In addition, the at least one agent terminal 500 may be connected to the at least one user terminal 100 , the call service providing server 300 , and the at least one affiliate store terminal 400 through the network 200 .

Here, the network refers to a connection structure in which information exchange is possible between each node, such as a plurality of terminals and servers, and an example of such a network includes a local area network (LAN), a wide area network (WAN: Wide Area Network), the Internet (WWW: World Wide Web), wired and wireless data communication networks, telephone networks, wired and wireless television networks, and the like. Examples of wireless data communication networks include 3G, 4G, 5G, 3rd Generation Partnership Project (3GPP), 5th Generation Partnership Project (5GPP), Long Term Evolution (LTE), World Interoperability for Microwave Access (WIMAX), Wi-Fi (Wi-Fi) , Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), RF (Radio Frequency), Bluetooth (Bluetooth) network, NFC ( Near-Field Communication) networks, satellite broadcast networks, analog broadcast networks, Digital Multimedia Broadcasting (DMB) networks, and the like are included, but are not limited thereto.

In the following, the term at least one is defined as a term including the singular and the plural, and even if at least one term does not exist, each element may exist in the singular or plural, and may mean the singular or plural. it will be self-evident In addition, that each component is provided in singular or plural may be changed according to embodiments.

At least one user terminal 100 may be a terminal of a customer who wants to use a surrogate driving service using a surrogate driving service related web page, an app page, a program or an application using an affiliated store's unique QR code. The user terminal 100 may be a customer's terminal that recognizes the QR code for the customer and requests the service of the agent by inputting the affiliated store's unique number. At this time, the QR code for customers is a QR code commonly provided to users using the platform of the present invention, and it is one QR code, and is one-to-many, that is, 1:multi=QR code for customers: user terminal ( 100) and the same mapping relationship. This is a QR code different from the QR code unique to the affiliated store, which is provided one by one to the affiliated store terminal 400 to be described later and forms a one-to-one relationship. In order to distinguish them, the word “for customers” is added in front to distinguish them.

Here, the at least one user terminal 100 may be implemented as a computer that can access a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a laptop computer equipped with a web browser, a desktop computer, and a laptop computer. In this case, the at least one user terminal 100 may be implemented as a terminal capable of accessing a remote server or terminal through a network. At least one user terminal 100, for example, as a wireless communication device that guarantees portability and mobility, navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS(Personal Handyphone System), PDA(Personal Digital Assistant), IMT(International Mobile Telecommunication)-2000, CDMA(Code Division Multiple Access)-2000, W-CDMA(W-Code Division Multiple Access), Wibro(Wireless Broadband Internet) ) terminal, a smart phone, a smart pad, a tablet PC, etc. may include all kinds of handheld-based wireless communication devices.

The call service providing server 300 may be a server that provides a surrogate operation call service web page, an app page, a program or an application using a QR code. And, the call service providing server 300, receives a request for registering an affiliated store from at least one agent company, registers the server or terminal of the agent company as the affiliated store terminal 400, and is unique to the affiliated store in the affiliated store terminal 400 It may be a server that assigns a number (sign) and issues a unique QR code to each affiliate store to map and store affiliate store information, affiliate store unique QR code, and affiliate store unique number. And, when the call service providing server 300 receives the QR code for the customer from the user terminal 100 and receives the affiliated store unique number, a server that allocates a call to the affiliated store terminal 400 of the affiliated store having the affiliated store unique number. can be Also, the call service providing server 300 may be a server that provides a service for guiding the number of calls to each affiliated store terminal 400 . At this time, the call service providing server 300 may transmit to the user terminal 100 by identifying the location of each surrogate driver's terminal 500, but the call distribution is performed by the affiliated store terminal 400, so that the role of each self-employed or small business owner is It can be a server that is left as is. Of course, it does not exclude the distribution of the call based on the location directly from the call service providing server 300 to the agent terminal 500 .

Here, the call service providing server 300 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a laptop computer equipped with a web browser, a desktop computer, and a laptop computer.

At least one affiliated store terminal 400 registers a web page, an app page, a trade name, an address, etc. using a surrogate operation call service using a QR code, a program or application, and applies for an affiliated store, after which the affiliated store unique number and affiliated store unique number It may be a terminal of an agent company that is given a QR code. And, the affiliated store terminal 400, when the user terminal 100 designates the affiliated store's unique number, receives a call from the call service providing server 300 and allocates the surrogate driver's terminal 500 to the user terminal 100 again. It may be a terminal of an agent company that guides you to Also, the affiliated store terminal 400 may be a terminal that receives a notification or guidance service such as the number of calls from the call service providing server 300 .

Here, the at least one affiliated store terminal 400 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a laptop computer equipped with a web browser, a desktop computer, and a laptop computer. In this case, the at least one affiliated store terminal 400 may be implemented as a terminal capable of accessing a remote server or terminal through a network. The at least one affiliated store terminal 400 is, for example, a wireless communication device that guarantees portability and mobility, including navigation, Personal Communication System (PCS), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), PHS(Personal Handyphone System), PDA(Personal Digital Assistant), IMT(International Mobile Telecommunication)-2000, CDMA(Code Division Multiple Access)-2000, W-CDMA(W-Code Division Multiple Access), Wibro(Wireless Broadband Internet) ) terminal, a smart phone, a smart pad, a tablet PC, etc. may include all kinds of handheld-based wireless communication devices.

At least one surrogate driver terminal 500, the location of the user terminal 100 called from the affiliated store terminal 400 using a surrogate driving call service-related web page, an app page, a program or an application using a QR code, a phone number , it may be a terminal that receives the current location (origin) and destination. And, the agent terminal 500 may be a terminal receiving a call distribution to the agent terminal 500 when the call (customer's call) is approved.

Here, the at least one agent terminal 500 may be implemented as a computer that can connect to a remote server or terminal through a network. Here, the computer may include, for example, a navigation device, a laptop computer equipped with a web browser, a desktop computer, and a laptop computer. In this case, the at least one agent's terminal 500 may be implemented as a terminal capable of accessing a remote server or terminal through a network. At least one agent's terminal 500 is, for example, as a wireless communication device that ensures portability and mobility, navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular) , PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband) Internet) terminals, smartphones, smart pads, tablet PCs, etc. may include all types of handheld-based wireless communication devices.

2 is a block diagram illustrating a call service providing server included in the system of FIG. 1, and FIGS. 3 and 4 are an embodiment in which a proxy operation call service using a QR code according to an embodiment of the present invention is implemented. It is a figure for demonstrating an example.

Referring to FIG. 2 , the call service providing server 300 includes a storage unit 310 , an issuing unit 320 , a connection unit 330 , a report unit 340 , a call management unit 350 , and a guide unit 360 . may include

At least one user terminal 100, at least one affiliated store terminal 400, and at least one agent for the call service providing server 300 or another server (not shown) operating in conjunction according to an embodiment of the present invention When transmitting a surrogate operation call service application, program, app page, web page, etc. using a QR code to the terminal 500, at least one user terminal 100, at least one affiliated store terminal 400, and at least one proxy The driver terminal 500 may install or open a surrogate driving service application, program, app page, web page, etc. using a QR code. In addition, using a script executed in a web browser, the service program may be driven in at least one user terminal 100 , at least one affiliate store terminal 400 , and at least one agent terminal 500 . Here, the web browser is a program that enables the use of a web (WWW: World Wide Web) service, and refers to a program that receives and displays hypertext written in HTML (Hyper Text Mark-up Language), for example, Netscape. , Explorer, Chrome, and the like. In addition, the application means an application on the terminal, for example, includes an app (App) executed in a mobile terminal (smartphone).

Referring to FIG. 2 , the storage unit 310 receives an application for affiliate registration from at least one affiliated store terminal 400 , and sets the affiliated store's location, business name, phone number and at least one agent terminal 500 to the affiliated store's unique number. can be mapped and saved. At least one affiliated store terminal 400 registers at least one agent terminal 500, receives and outputs the affiliated store's unique QR code after applying for affiliate registration, and scans the affiliated store's unique QR code to a preset page can connect.

The issuing unit 320 may issue an affiliated store unique QR code to be mapped to and stored in each affiliated store's unique number, and transmit the affiliated store's unique QR code to the at least one affiliated store terminal 400 . At this time. A merchant unique QR code is issued one-on-one to the at least one merchant terminal 400 and is mapped and stored, and the customer QR code for the user terminal 100 is for a common customer provided by the call service providing server 300 . As a QR code, each affiliate store can be identified by inputting the affiliate store's unique number in the user terminal 100 .

The connection unit 330 may connect to a preset page when at least one affiliate store scans the affiliate store's unique QR code. The preset page may be, for example, a homepage, such as a brokerage agent.

The report unit 340 may transmit a report by accumulating the number of calls for each affiliate store when a call to the agent for at least one agent terminal 500 occurs. The user terminal 100 may recognize an affiliated store unique number and a QR code for a customer to identify an affiliated store, input a departure point and a destination, and call an agent. At this time, after the call of the surrogate driver terminal 500 of the user terminal 100 exists and the surrogate operation is performed, data of the surrogate driver and the user (customer) may be accumulated, respectively. Here, since most users are drunk or intoxicated and go to a state of weakness or loss of mind and body, it is possible to evaluate each other through data other than the testimony of each party, that is, navigation data, speeding data, black box recording data, etc. do.

To this end, the database can be structured to contain data generated by the server or the client. It can contain articles or customer member information and details of ongoing or completed transactions. This can be used in various fields, such as a later transaction history inquiry or background check for crimes occurring after the transaction. At this time, the driver’s score can be measured through navigation and IMU (Inertial Measurement Units). After the customer boards, the customer departs to the destination set in advance, and at the same time drives with the information received from the IMU and navigation system built into the mobile phone. You can start measuring status.

Afterwards, the IMU value that detects sudden acceleration, sudden stop, and sharp turn is derived, or information that can be received through navigation such as exceeding the maximum speed is measured as a penalty. And, after adding up all the penalty points, it is stored in a database and can be used as data for bonuses or grades later. In addition, since there are cases where the customer's abusive language or assault is also a problem, the evaluation should proceed with each other.

In the evaluation of speech and behavior, after natural language processing (NLP) of articles or customer voice utterances collected through the proxy driver terminal 500 in real time, keywords corresponding to profanity are set to check whether there are utterances corresponding to the keywords, or , and in the case of half-words, the ending endings can be identified and analyzed. After collecting cases adjudicated as sexual harassment and complaints reported as sexual harassment, and clustering them through data mining to model the artificial intelligence algorithm after learning and testing, the voice utterance is recognized from the surrogate driver terminal 500, and the speaker is a knight or guest In the case of , it is possible to convert the speaker's speech into STT (Speech to Text), extract a case similar to or the same as a preset clustered sexual harassment remarks, and count one time per sentence.

The call management unit 350, when receiving a call event for calling the agent from at least one user terminal 100, may allocate the call event to the affiliated store terminal 400 of the identified affiliated store. The call management unit 350, when the call event and acceptance event is performed by recognition of the affiliated store's unique number or affiliated store's unique QR code, provides dispatch guidance to the affiliated store terminal 400 that is pre-mapped and stored with the affiliated store's unique number or affiliated store's unique QR code. can be transmitted

Looking at the usage status of the surrogate driving service, it is rarely used during the day, but the frequency of use increases as the night goes on, reaching a peak between 22:00 and 2 am. Therefore, when designing the surrogate operation system, it is necessary to consider the peak load of a specific time period rather than the average load of the system. In one embodiment of the present invention, a 3-tier structure is adopted so as not to cause an excessive load on the system even if the number of applications for surrogate operation increases rapidly during a specific time period, and both the existing phone application method and the application method through a smartphone application By providing support, you can use a proxy operation system that can reduce the workload of the call center and provide high-quality services to customers while minimizing the number of agents and infrastructure expansion.

In the existing surrogate driving service, customers call the call center directly to inform them of their current location and destination, and apply for surrogate driving. However, this procedure can be cumbersome if you use the same section repeatedly or are in a state of heavy drinking. In one embodiment of the present invention, in order to reduce such inconvenience, in addition to the existing method, the customer sets basic information (contact information, car model, frequent places, etc.) in the customer application in advance and then only presses the “apply” button, the information is sent to the designated call center It also provides an online ordering function where the application is sent and submitted. The start screen of the customer application provides “Request” and “Call” menus. If you select the “Request” menu, you will be moved to the surrogate operation application screen, and the destination is selected from the set values. The application is completed by using the set basic information or by clicking the “Apply for proxy operation” button after changing the information. If you use the “Set Basic Information” function, you can set basic information or change the setting details. When an agent is selected at the call center, the agent and fare information are sent to the customer, and the departure and arrival destinations and the location of the agent are displayed on the map. Through this, it is possible to determine the distance to the agent and the expected arrival time, and it also provides call and cancellation functions with the agent.

When the agent logs into the system through the driver's application, the location information is sent to the relay server and displayed on the map. At this time, the surrogate driver is in the “standby” state, and the location information is retransmitted if the driver moves more than 500m in radius from the previous location. After the surrogate driver receives the surrogate operation assignment message from the call center and clicks the message, the “Accept/Reject” window appears. If the “accept” button is pressed within the specified time, the status is “accepted” and the customer's location is displayed on the map. After the surrogate driver arrives at the departure point and presses the “Start Operation” button, a pop-up window notifying the destination information and the start of the operation appears, and the surrogate driver enters the “operation” state. And, the driver's location information is periodically transmitted to the relay server until they arrive at their destination, and after they arrive at their destination, if they press the "End Operation" button, they return to the "Standby" state.

The call center (merchant terminal 400) continuously grasps the location and status of the surrogate drivers, and after receiving the surrogate driving application, selects the surrogate driver located the shortest distance from the customer and manages the application processing details. To this end, the call center consists of a surrogate operation reception screen and a management screen. The reception screen consists of a reception window, a map, and the status of processing of applications. If you select the “Show Agents” function in the reception window, the status and locations of the agents are displayed on the map. The shape of the icon changes depending on the status of the agent, and when the mouse pointer is over the icon, the identifier of the agent is displayed.

The call center's application processing process is as follows. Step 1 is the application process, and it is handled differently depending on the application method. When an agent calls a customer, he directly enters the application details on the reception screen. However, in online ordering, all processes from reception to selection of a representative are handled automatically. Step 2 is the fare calculation process, and if you click the “Inquiry” button, the mileage and fare are calculated based on the received details. Step 3 is the article selection process, and when the “Service Request” button is clicked, the reception details are saved in the database and a substitute engineer is selected. In the selection of a substitute driver, up to 5 representatives located in the shortest distance from the customer's current location are selected as candidates. Additional settings of “radius” and “number of people” options are possible, and if the option is set, substitute drivers within the specified radius are selected by the number of people in the order of the shortest distance. If the “message sending cycle” is set, the surrogate operation assignment message is sent to the first priority candidate and waits for a response for the set time. If a response message does not arrive within the set time or a “rejection” message arrives, the message is re-sent to the next-ranking candidate, and this process is repeated until a substitute driver is selected. When the call center receives the “accept” message, the selection of articles is completed, and information on the agent is sent to the customer and customer information to the agent. Step 4 is the process of displaying the processing result, and after selecting a substitute driver, the assignment details for surrogate operation are displayed at the bottom of the reception screen. On the other hand, the relay server sends and receives messages between the customer application, the proxy application, and the call center, and is in charge of accessing the database server according to the call center's instructions.

In addition, for the management of the agent and the application information, the agent and the application processing status can be defined as follows. The agent has one of the preset states from when he logs in to the system until he logs out. The application information has one of the preset states from the time of receipt to the end of the surrogate operation. For example, waiting may be waiting for assignment of surrogate operation, acceptance may be selected as surrogate driver, and operation may be in surrogate operation. In addition, the call center accepts the application for surrogate driving, acceptance is the completion of the selection of the surrogate driver, proceeding is moving to the departure point and driving surrogate, and ending, arrival at the destination, cancellation, cancellation of the surrogate driving application, etc.

Hereinafter, an operation process according to the configuration of the call service providing server of FIG. 2 will be described in detail with reference to FIGS. 3 and 4 as an example. However, it will be apparent that the embodiment is only one of various embodiments of the present invention and is not limited thereto.

Referring to FIG. 3 , (a) the call service providing server 300 receives an affiliated store application from at least one agent company, and (b) stores it in the affiliated store terminal 400 and issues a unique QR code to the affiliated store to each business. and (c) when scanning the affiliated store's unique QR code in the affiliated store terminal 400, it may be configured to directly access the application or web page according to an embodiment of the present invention. And, (d) the call service providing server 300 may guide the withdrawal request according to the number of calls or use. Referring to FIG. 4 , (a) when at least one user terminal 100 calls the agent, a call (call) is allocated to the affiliated store terminal 400 and delivered to each agent terminal 500 . And, (b) the user terminal 100 may scan the QR code for the customer to identify the affiliated store and then input the affiliated store's unique number.

The matters not described for the method of providing a surrogate operation call service using the QR code of FIGS. 2 to 4 are the same as or described for the method of providing the surrogate operation call service using the QR code through FIG. 1 above. Since it can be easily inferred from the contents, the following description will be omitted.

5 is a diagram illustrating a process in which data is transmitted/received between each component included in the system for providing a surrogate driving call service using the QR code of FIG. 1 according to an embodiment of the present invention. Hereinafter, an example of a process in which data is transmitted and received between each component will be described with reference to FIG. 5, but the present application is not limited to such an embodiment, and the example shown in FIG. 5 according to the various embodiments described above will be described. It is apparent to those skilled in the art that the data transmission/reception process may be changed.

Referring to FIG. 5 , the calling service providing server receives an application for affiliate registration from at least one affiliated store terminal, and maps the affiliated store's location, business name, phone number, and at least one agent's terminal with the affiliated store's unique number and stores it (S5100). ).

Then, the calling service providing server issues a QR code unique to the affiliated store so that it is mapped to and stored in the affiliated store unique number for each affiliate store, and transmits the affiliated store's unique QR code to at least one affiliated store terminal (S5200), and at least one affiliate store When scanning the merchant's own QR code, it connects to a preset page (S5300).

In addition, the calling service providing server, when a call to the agent to at least one agent terminal occurs, accumulates the number of calls for each affiliate store and transmits the accumulated number of calls to the report (S5400).

The order between the above-described steps (S5100 to S5400) is only an example and is not limited thereto. That is, the order between the above-described steps S5100 to S5400 may be mutually changed, and some of these steps may be simultaneously executed or deleted.

Matters that are not described for the method of providing a surrogate operation call service using the QR code of FIG. Since it can be easily inferred from the contents, the following description will be omitted.

The surrogate driving call service providing method using a QR code according to an embodiment described through FIG. 5 is also implemented in the form of a recording medium including instructions executable by a computer, such as an application or program module executed by a computer. can be Computer-readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. Also, computer-readable media may include all computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

The method of providing a surrogate driving call service using a QR code according to an embodiment of the present invention described above is applied to an application basically installed in a terminal (which may include a program included in a platform or an operating system, etc. basically installed in the terminal). may be executed by the application store server, an application or an application (ie, a program) directly installed in the master terminal through an application providing server such as a web server related to the service by the user. In this sense, the method of providing a surrogate driving call service using a QR code according to an embodiment of the present invention described above is implemented as an application (ie, a program) installed by default in a terminal or directly installed by a user and is installed on a computer such as a terminal. It can be recorded on a readable recording medium.

The description of the present invention described above is for illustration, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a dispersed form, and likewise components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

Claims (5)

After performing natural language processing (NLP) on the voice utterances of articles or customers collected in real time, the speech and behavior evaluation is performed to extract at least one of abusive language, short language, and sexual harassment by converting the natural language processed voice utterances into STT (Speech to Text). and the agent terminal 500 to perform;
at least one affiliated store terminal that registers at least one agent terminal, applies for affiliate store registration, receives and outputs the affiliate store's unique QR code, and scans the affiliate store's unique QR code to access a preset page; and
A storage unit that receives an application for affiliate registration from the at least one affiliated store terminal, maps the store's location, trade name, phone number, and the at least one agent's terminal with an affiliated store's unique number, and issues the affiliated store's unique QR code for each Each affiliate store is mapped to the affiliate store unique number and stored, and an issuing unit that transmits the affiliate store unique QR code to the at least one affiliate store terminal, and the preset page when the at least one affiliate store scans the affiliate store unique QR code a call service providing server including a connection unit for connecting to a connection unit, and a report unit for accumulating the number of calls for each affiliate store and transmitting the report as a report when a call of a substitute driver to the at least one substitute driver terminal occurs;
A surrogate operation call service providing system using a QR code that includes.
The method of claim 1,
The surrogate driving call service providing system using the QR code,
at least one user terminal for identifying the affiliated store by recognizing the affiliated store's unique QR code and the customer QR code, inputting a departure point and a destination, and calling an agent;
A surrogate operation call service providing system using a QR code, characterized in that it further comprises.
3. The method of claim 2,
The call service providing server,
a call management unit for allocating the call event to the affiliated store terminal of the identified affiliated store when receiving a call event for calling an agent from the at least one user terminal;
A surrogate operation call service providing system using a QR code, characterized in that it further comprises.
4. The method of claim 3,
The call management unit,
When the call event and the acceptance event are performed by recognition of the affiliated store unique number or affiliated store's unique QR code, a guide unit for transmitting a dispatch guide to the affiliated store terminal that is pre-mapped with the affiliated store's unique QR code;
A surrogate operation call service providing system using a QR code, characterized in that it further comprises.
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