KR102214251B1 - System for managing sales on commission of communication product - Google Patents

Abstract

The present invention relates to a communication product brokerage management system, wherein a wireless communication product for a portable terminal that can be used by subscribing to a predetermined communication company and a combination of at least two of the Internet, TV, Internet phone and IOT that can be connected to an indoor wired network A counseling management module that creates and stores counseling information for selectively applying a prescribed contract when signing up for any one of the wired communication products, and the subscription period for compulsory service plans included in the contract, compulsory subscription period for additional services, and penalty application An appointment management module for generating an appointment information UI for providing a guide service for at least one expiration date among the periods, and a sales daily report UI including sales information on communication products sold by the user based on the consultation information. And a display module for displaying at least one of the sales management module to be generated, the consultation information UI, the appointment information UI, and the sales daily report UI on a screen.
Accordingly, it is easy to compare multiple products by applying variables such as product characteristics, subscription period, contract according to subscription, contract discount, penalty, combined product benefits, etc. to be considered when registering wired/wireless communication products in a simple manner. Thus, there is an advantage of being able to effectively provide customized products.

Description

Communication product brokerage management system {SYSTEM FOR MANAGING SALES ON COMMISSION OF COMMUNICATION PRODUCT}

The present invention relates to a communication product brokerage management system that provides a result of reflecting various variables to be considered when registering a wired/wireless communication product for any one of a plurality of communication companies according to a customer's selection.

Telecommunication companies provide wired and wireless communication services for various communication devices such as mobile, Internet, telephone and TV to subscribers. Telecom companies respond to users who inquire about products through counseling staff, including telecom planners.

It is difficult for a telecommunication company employee to grasp the current situation of the user in detail during the consultation process, so they are passively responding to inquiries by the user. Telecom companies' product types and benefits are so diverse that counseling skills depend on the individual's individual capabilities. In general, telecom company employees only have product knowledge about their own products, and they have no knowledge of other companies' products. In addition, telecommunications company employees tend to guide users to only the merits for the purpose of selling their products. When a telecommunications company employee has knowledge of other companies' products, the merits of the company's products are maximized, and user satisfaction increases due to the reliability. Users who lack product knowledge often believe in the words of communication device sellers and operators of communication companies, and have already signed up for communication products, and then disputes over contracts and penalties are common.

Here, the benefit information of each communication product is complex, and the current situation of the user is also complex. The user has to select an optimal communication company, communication product, and rate plan for at least one communication product he or she intends to use, but it is virtually impossible to design an optimal subscription condition for the communication product. For example, it is difficult for a user to determine whether it is good to subscribe to the entire communication product with one communication company, or whether it is good to subscribe to a plurality of communication companies. In addition, subscription of a communication product is accompanied by a contract discount along with a contract, and it is difficult to judge this as well, since cancellation of the contract before the expiration of the contract period will result in a penalty bomb. The reason why it is difficult to sign up for communication products is that there are too many variables to be considered, such as product characteristics, subscription period, agreement for subscription, agreement discount, penalty, and combined product benefits. Due to this complexity, users simply drive to one communication company and subscribe to multiple communication products.

In order to design a reasonable communication fee for the user, it is required to grasp all the information required for the entire individual communication product and prepare for the current situation of the user, but the capabilities of the user and the communication fee planner are limited.

KR 10-0908896 B1 KR 10-0722659 B1

An object of the present invention is to solve the above problem, and to provide a communication product brokerage management system that provides a result of reflecting various variables to be considered when registering a wired/wireless communication product for any one of a plurality of communication companies according to a customer's selection. It is aimed at.

A communication product brokerage management system according to an aspect of the present invention for achieving the above object includes wireless communication products for portable terminals that can be used by subscribing to a predetermined communication company, and the Internet, TV, and Internet telephone that can be connected to an indoor wired network. And a consultation management module for generating and storing consultation information for selectively applying a predetermined agreement upon subscription to any one of combined wired communication products for at least two of the IOTs, and a mandatory subscription period for a rate plan included in the agreement. , Appointment management module for generating an appointment information UI for providing guidance service for at least one of the period of mandatory subscription for additional services and the period for applying the penalty fee, and for communication products sold by the user based on the consultation information. A sales management module that generates a sales daily report UI including sales information, and a display module that displays at least one of the consultation information UI, the appointment information UI, and the sales daily report UI on a screen.

Preferably, the counseling management module is based on at least one of the presence of a support fund, whether a discount is applied, and whether an installment is applied to an initial price for each plan for any one of a plurality of wired/wireless communication products available by subscribing to a predetermined communication company. A consultation information generation unit that generates a consultation information UI for a final price calculated by applying a predetermined agreement, and a consultation history based on the agreement selected by the user using the consultation information UI are stored, and then in each of the stored consultation details. It characterized in that it comprises a consultation history storage unit for generating a consultation history UI for inputting whether or not to process the sales and whether to delete.

Preferably, the appointment management module uses the consultation information UI to create an appointment registration UI for a contract that promises to subscribe to at least one of a rate plan, additional service, and insurance selected by the user for a predetermined period. A message including a notice for at least one of a registration information generation unit and a rate plan change possible date, additional service cancellation possible date, and insurance termination possible date based on the appointment registration information is notified by text or email to the customer corresponding to the appointment registration information. It characterized in that it comprises an appointment list generation unit that generates an appointment list UI for requesting to be done in the form of a list sorted by appointment date or opening date.

Preferably, after newly registering and storing customer information including information on the business name, abbreviation, and communication company of a predetermined customer handling at least one of the wireless communication product and the wired communication product, each of the previously registered customers Further comprising a customer management module for generating a customer information UI for inputting whether to modify the customer information or add a communication company and whether to delete the customer information corresponding to, wherein the sales management module, based on the consultation information A sales daily report UI including sales information for communication products sold by the user is generated in the form of a list arranged by customer or customer.

According to the present invention, variables such as product characteristics, subscription period, contract according to subscription, contract discount, penalty, combined product benefits, etc., which should be considered when signing up for wired/wireless communication products, are applied collectively in a simple manner to facilitate comparison of multiple products. It has the advantage of being able to effectively provide customer-customized products by doing so.

In addition, according to the present invention, a predetermined network is formed between a telecommunication company's direct management store, a manufacturer operating store, a telecommunication company agency, and a re-consignment store that sells wired and wireless communication products, and related to all individual communication products sold at stores belonging to the network. By constructing the information in the form of a collective database, there is an effect that can help the user to design a reasonable communication fee.

1 is a diagram showing the configuration of a communication product brokerage management system according to an embodiment of the present invention,
FIG. 2 is a consultation management module, appointment management module, and sales management module of FIG. 1 when accessing a website or executing a mobile application connected to a predetermined web server providing a communication product brokerage management system according to an embodiment of the present invention. It is a diagram showing an example of the main screen that can be selectively accessed to any one of the web pages each connected to,
3 to 4 are diagrams showing an example of a web page providing a consultation information UI generated by the consultation information generating unit of FIG. 1,
5 is a view showing an example of a web page providing an appointment registration UI generated by the appointment registration information generation unit of Figure 1 based on an item selected by a user using the consultation information UI of Figure 4,
6 is a view showing an example of a web page providing a consultation history UI generated by the consultation history storage unit of FIG. 1,
7 is a diagram showing an example of a web page providing an appointment list UI generated by the appointment list generation unit of FIG. 1,
8 is a diagram illustrating an example of a web page providing a sales daily report UI generated by the sales management module of FIG. 1,
9 is a diagram illustrating an example of a web page providing a customer information UI generated by the customer management module of FIG. 1,
10 is a diagram illustrating an example of a web page providing a sales daily report UI generated by the sales management module of FIG. 1 in the form of a list arranged by customer.

Specific matters, including the problems to be solved, means for solving the problems, and effects of the invention as described above, are included in the following examples and drawings. Advantages and features of the present invention, and a method of achieving the same will become apparent with reference to the embodiments described later in detail together with the accompanying drawings. The same reference numerals refer to the same components throughout the specification.

Communication product brokerage management system according to an embodiment of the present invention, as shown in Figure 1, the consultation management module 100, appointment management module 200, sales management module 300, display module 400 and customer management As configured including the module 500, it may be provided in a plurality of offline stores selling wired and wireless communication products, for example, a communication company directly managed store, a manufacturer operating store, a communication company agency, a re-consignment store, and the like.

In addition, when accessing a website connected to a predetermined web server providing a communication product brokerage management system according to an embodiment of the present invention or executing a mobile application, the consultation management module 100, the appointment management module 200, and sales The main screen as shown in FIG. 2 that can be selectively connected to any one of the web pages connected to the management module 300 and the client management module 500 is displayed through the display module 400.

In this regard, FIGS. 3 to 4 are diagrams showing an example of a web page providing a consultation information UI generated by the consultation information generation unit 120 of FIG. 1, and FIG. 5 is a diagram illustrating the consultation information UI of FIG. 4. A diagram showing an example of a web page that provides an appointment registration UI generated by the appointment registration information generation unit 220 of FIG. 1 based on an item selected by the user by using, and FIG. 6 is a consultation history storage unit ( 140) is a view showing an example of a web page that provides a consultation history UI generated by, Figure 7 shows an example of a web page that provides an appointment list UI generated by the appointment list generation unit 240 of FIG. FIG. 8 is a diagram showing an example of a web page providing a sales daily report UI generated by the sales management module 300 of FIG. 1, and FIG. 9 is a diagram showing an example of a web page generated by the customer management module 500 of FIG. A diagram showing an example of a web page providing a customer information UI, and FIG. 10 is a diagram showing an example of a web page providing a sales daily report UI generated by the sales management module 300 of FIG. 1 in the form of a list arranged by customer It is a drawing.

Hereinafter, a communication product brokerage management system according to an embodiment of the present invention will be described with reference to the aforementioned drawings.

1, a communication product brokerage management system according to an embodiment of the present invention includes a consultation management module 100, an appointment management module 200, a sales management module 300, a display module 400, and a customer management module. It consists of 500, including.

Counseling management module 100 is a wireless communication product for a portable terminal that can be used by subscribing to a predetermined communication company, and a combined wired communication product for at least two of the Internet, TV, Internet phone, and IOT that can be connected to an indoor wired network. It plays a role of generating and storing counseling information for selectively applying a predetermined agreement upon subscription to any one.

Here, the counseling management module 100 may include a counseling information generation unit 120 and a counseling history storage unit 140 as shown in FIG. 1.

The consultation information generation unit 120 is provided based on at least one of the existence of a support fund, whether a discount is applied, and whether an installment is applied to the initial price per plan for any one selected by the user among a plurality of wired and wireless communication products available by subscribing to a predetermined communication company. The consultation information UI for the final price calculated by applying the contract is created.

At this time, the wired/wireless communication product is a wireless communication product for each communication company that can selectively apply a plurality of terminal products and model information, support fund information, and rate plan information in connection with a terminal purchase contract concluded when a new portable wireless terminal is purchased. In connection with the combined product contract for the Internet, TV, Internet phone and IOT (smart home) that can be connected to the indoor wired network such as home or office, each service provider can selectively apply plan information and combined discount information for each product. It may include wired communication products.

Here, in the case of a wireless communication product, the consultation information UI sequentially receives the communication company selection information corresponding to any one of a plurality of communication companies and the terminal selection information corresponding to any one of a plurality of terminal information, and then in the selected terminal information. The result of selectively reflecting the applicable subsidy, discount, and installment in the case of the selected subscription type by receiving the subscription type selection information corresponding to either of the public support and the optional contract based on the factory price information of the corresponding portable wireless terminal It may include information on the estimated terminal installment payment and monthly fee calculated on the basis of.

For example, when a user corresponding to a store employee selling a wireless communication product selects and inputs the communication company selection information 31 corresponding to'SKT' in the first web page of the consultation information UI shown in FIG. 3,'SKT' A list of information on product names, model names, release dates, shipping prices, public announcement subsidies, and installment principals for a plurality of terminal products available through a telecommunication company is displayed by terminal product.

At this time, if you select any one terminal information in the check box area 33 that can be selected and input corresponding to each terminal information in the list and select the'detail view' tab 35, detailed specification information of the terminal is displayed. Message window is displayed as an overlay on the screen.

On the other hand, if the check box area 33 corresponding to any one of the terminal information 32 in the list and the'cell phone selection' tab 34 are sequentially selected and entered, the first web page is shown in FIG. 4. The second web page of the completed consultation information UI is called.

Thereafter, if the'optional agreement' tab 44 is selected and entered from the'disclosure support' tab 43 and the'optional agreement' tab 44 on the second web page, the number of optional contract months, contract discount, and combination corresponding thereto On the screen of the display module 400, an estimated terminal installment amount of '43,830 (won)' and an estimated monthly fee of '51,750 (won)' calculated based on the application of discount, billing discount card, welfare discount, promotion discount, etc. Will be displayed on.

The consultation history storage unit 140 stores the consultation details based on the agreement selected by the user by using the consultation information UI generated by the consultation information generation unit 120, and then whether or not to process the sales for each stored consultation details and delete them. Create a consultation history UI that allows input of whether or not.

Here, the consultation history UI is in relation to the wireless consultation related to the sale of wireless communication products from among the consultation information UI by the consultation information generation unit 120, in the communication company selection information, plan information, and subscription type information selected and input by the user. It stores the based consultation details, but displays the information on the customer name, customer contact information, and consultation date corresponding to the corresponding consultation details in the form of a list saved for each consultation history, and whether or not each consultation has been processed for sale and whether it is deleted (62 ) May be in the form of a UI in which selection input is possible.

For example, referring to FIG. 6, in the case of the first consultation history in which the customer name stored on the consultation day '2018-11-12 22:27:49' is'Park Sang-yeon' and the customer contact information is '010-9876-5432', the carrier is selected. The information is'KT' and the plan information is'Data ON (video)', and the subscription type information is selected as'Public Support', and a total of 10 appointments have been registered in relation to the first consultation details. It can be seen that the current state 61 of the consultation details is processed as'sold complete'.

The appointment management module 20 generates an appointment information UI for providing a guide service for the expiration date of at least one of a mandatory subscription period for a fee plan, a mandatory subscription period for additional services, and a penalty application period included in the agreement.

Here, the appointment management module 20 may include an appointment registration information generation unit 220 and an appointment list generation unit 240 as shown in FIG. 1.

Appointment registration information generation unit 220 is a contract that promises mandatory subscription for a predetermined period of at least one of a rate plan, additional service, and insurance selected by the user by using the consultation information UI generated by the consultation information generation unit 120 Create an appointment registration UI for.

Here, the appointment registration UI includes a fee plan obligatory subscription period based on a contract including a rate plan, insurance, additional services, insurance, etc. selected by the user in the consultation information UI shown in FIG. 4, a mandatory subscription period for additional services, a penalty application period, etc. This is to register information on the appointment date to be notified about the expiration of the period.

For example, communication company selection information 31, terminal selection information 33, and subscription type information 43 and 44 selected and input from the consultation information UI shown in FIG. 4 by the user, and the number of months for selection contract corresponding thereto, and contract discount , When selecting the'Save' tab 45 when the selection input for whether to apply the combined discount, billing discount card, welfare discount, promotion discount, etc. is completed, as shown in FIG. 5, the plan change, mobile phone insurance cancellation , Contact information to automatically send customer appointment texts for termination of additional services, and the appointment date for sending the customer appointment texts to be based on how many days or months before the expiration date or the end of the current month (M), or the following month A message window that allows input of information on whether to use the word (M+1) is displayed in an overlayed form on the screen, and if you select'Proceed after appointment registration' (51) displayed at the bottom of the message window, information on the appointment And a message window for inputting the customer name, contact information, memo, etc. that requested it is displayed overlaid on the screen, and when the'Save' tab (not shown) is selected after the input is completed, the input information is stored in the consultation history storage unit 140. .

The appointment list generation unit 240 sends a message including a guide phrase for at least one of a rate plan change possible date, an additional service termination possible date, and an insurance termination possible date based on the appointment registration UI generated by the appointment registration information generation unit 220. An appointment list UI that requests a customer corresponding to the appointment registration information to be notified by text or email is generated in the form of a list arranged by appointment date or opening date.

Here, the appointment list UI includes appointment type information corresponding to any one of rate plan change, additional service termination, insurance termination, and others based on the appointment registration UI, opening date information of a terminal corresponding to the appointment, and each of the above The appointment date information corresponding to the expiration date of the appointment type information, the customer name corresponding to the appointment, information on the mobile phone and appointment details, and whether to perform notification of the appointment by text sending or APP PUSH Each appointment information including the notification method information 72 for the appointment and the shipment management information 73 for whether the current delivery status of the notification method for the corresponding appointment corresponds to either before shipment or completion of shipment is based on the appointment date or the opening date. It can be in the form of a list sorted by.

For example, referring to the appointment list UI displayed as a result of selecting the'appointment list' tab 71 shown in FIG. 7, the customer name with the opening date '2018-11-11' is'Jaeha Lee' and the customer contact number is '010-8565. In the case of the first appointment information of '0110', the appointment type information'extra service cancellation' is registered as the appointment date '2018-11-19', the appointment content is'cheokcheok discount' and the notification method is'text sending. ', and it can be seen that the current delivery status for the corresponding first appointment information is processed as'delivery complete'.

The sales management module 300 generates a sales daily report UI including sales information on communication products sold by the user based on the consultation information.

Here, the sales daily report UI is product type information (wired/wireless) of the communication product corresponding to the consultation details sold in the consultation details UI generated by the consultation details storage unit 140, and the model name (terminal model/charge plan model) And information on the communication company, information on the customer name who has purchased the corresponding communication product, information on the seller of the store that sold the communication product, and information on sales-related amounts (customer support, VAT, net income).

For example, referring to the Sales Daily UI displayed as a result of selecting the'Sales Daily List' tab 81 shown in FIG. 8, in the case of the first sales information whose opening date is '2018-11-13' and the customer name is'Jae Hyun Lee' , The model name of the communication product sold by the seller'Son Ki-won' is'T_Giga Internet Lite++', the product type information is'wireless', and the communication company information is'KT', and the support fund provided to the customer who purchased the communication product is It can be confirmed that the net profit earned by the seller from the sale of the communication product is '420,000 (won)', and '40,000 (won)'.

The display module 400 displays at least one of the consultation information UI, the appointment information UI, and the sales daily report UI on a screen.

Here, the display module 400 is for displaying the web pages shown in FIGS. 2 to 10 on a screen.

The customer management module 500 newly registers and stores customer information including information on the business name, abbreviation, and communication company of a predetermined customer handling at least one of the wireless communication product and the wired communication product, and then pre-register. A customer information UI capable of inputting whether to modify the customer information or add a communication company and whether to delete the customer information is generated corresponding to each customer.

For example, referring to FIG. 9, information on a first customer whose business name is'Mir Telecom' and the abbreviation is'US' for selling communication products to a communication company'SKT', and a company name that sells communication products for the communication company'LGU+' This'SK Blue' and the abbreviation of'BLUE' are pre-stored, and the corresponding customer information displayed in the management area 91 corresponding to the first and second customer information is modified or the communication company Customer information can be managed by selecting an input tab for whether to add or delete the customer information.

In this case, the sales management module 300 may generate a sales daily report UI including sales information on communication products sold by the user based on the consultation information in the form of a list arranged by customer or customer.

For example, referring to the sales daily report UI displayed by selecting the'Details by customer' tab 11 shown in FIG. 10, the'November 2018' of a customer whose customer name is'Mir Telecom' and a communication company'KT (wired)'. It can be seen that the total customer support fund based on the communication products sold during the period corresponding to '220,000 (KRW)' and the net profit from the sales of the communication product is '290,000 (KRW).

Accordingly, according to the present invention described above, various products by collectively applying variables corresponding to product characteristics, subscription period, contract according to subscription, contract discount, penalty, combined product benefits, etc. to be considered when registering a wired/wireless communication product There is an advantage of being able to effectively provide customized products by easily performing a comparison of

In addition, according to the present invention, a predetermined network is formed between a telecommunication company's direct management store, a manufacturer operating store, a telecommunication company agency, and a re-consignment store that sells wired and wireless communication products, and is related to all individual communication products sold at stores belonging to the network. By constructing the information in the form of a collective database, there is an effect that can help the user to design a reasonable communication fee.

As described above, the present invention has been described in detail through preferred embodiments, but the present invention is not limited thereto and may be variously implemented within the scope of the claims.

In particular, the above-described content has been somewhat broadly described in terms of features and technical strengths of the present invention so that the claims of the invention to be described later can be better understood. It should be recognized by those skilled in the art that it can be used immediately as a basis for designing or modifying other shapes for.

In addition, it is understood that the above-described embodiment is only one embodiment according to the present invention, and can be implemented in various modifications and altered forms within the scope of the technical idea of the present invention by those of ordinary skill in the art. You can understand. Accordingly, the disclosed embodiments should be considered from a descriptive point of view rather than a limiting point of view, and such various modifications and changes are also indicated in the claims of the present invention as falling within the scope of the technical idea of the present invention, and equivalent scope All differences within will be construed as being included in the present invention.

100: consultation management module
120: consultation information generation unit
140: consultation history storage unit
200: appointment management module
220: appointment registration information generation unit
240: appointment list generation unit
300: Sales Management Module
400: display module
500: account management module

Claims (4)

The final price calculated by applying a predetermined agreement based on at least one of the presence or absence of support funds, the application of a discount, and the installment payment to the initial price per plan for any one of the plurality of wired and wireless communication products available by subscribing to a predetermined telecommunications company. After storing the consultation details based on the agreement selected by the user by using the consultation information generation unit and the consultation information UI to generate a consultation information UI for each of the stored consultation details, input of whether to process sales and whether to delete the stored consultation details A counseling management module including a counseling history storage unit for generating a counseling history UI;
An appointment registration information generation unit for generating an appointment registration UI for a contract that promises to subscribe to at least one of a rate plan, additional service, and insurance selected by the user using the consultation information UI, and the appointment registration UI Appointment list UI requesting to inform the customer corresponding to the appointment by text or e-mail with a message including information on at least one of the possible date of change of the rate plan, the date of cancellation of the additional service, and the date of cancellation of insurance based on the appointment date or opening date An appointment management module including an appointment list generator that generates a list in the form of a list sorted by criteria;
A sales management module for generating a sales daily report UI including sales information for communication products sold by a user based on the consultation information UI; And
Including; a display module for displaying at least one of the consultation information UI, the appointment registration UI, the appointment list UI, and the sales daily UI on the screen; And,
The appointment registration UI,
The appointment date to notify about the expiration of periods such as the contract-based subscription period, supplementary service obligation subscription period, and penalty application period based on the contract selected by the user in the consultation information UI above. It represents information about
The appointment list UI,
Appointment type information corresponding to any one of rate plan change, additional service cancellation, insurance termination, and others based on the appointment registration UI, opening date information of the terminal corresponding to the appointment, and the expiration date of each of the appointment type information Information on the appointment date to be made, information on the customer name corresponding to the appointment, mobile phone and appointment details, notification method information on how to perform notification on the appointment, and current notification method for the appointment In the form of a list arranged by appointment date or opening date, each appointment information including shipment management information on whether the shipment status corresponds to either before shipment or shipment completion.
Communication product brokerage management system, characterized in that. delete delete The method of claim 1,
After newly registering and storing customer information including information on the business name, abbreviation, and communication company of a predetermined customer who handles at least one of the plurality of wired and wireless communication products, the customer information corresponding to each of the previously registered customers is stored. Further comprising a customer management module for generating a customer information UI that allows input of whether to modify or add a communication company and whether to delete the customer information,
The sales management module,
A communication product brokerage management system, characterized in that, based on the consultation information, a sales daily report UI including sales information for communication products sold by a user is generated in a list format arranged by customer or customer.

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