KR102191012B1 - Apparatus and method for laborer arrangement based on position - Google Patents

Abstract

The present invention relates to a location-based worker placement apparatus and a method thereof. According to the present invention, a control method of a location-based worker placement apparatus comprises the steps of: collecting location information of each worker; determining the situation of each workplace; determining the load ratio of each worker based on the location information of each worker collected in the above step; and relocating each worker to at least one of each workplace, taking into account the situation of each workplace determined in the above step and the load ratio of each worker determined in the above step.

Description

Device and method for location-based worker placement {APPARATUS AND METHOD FOR LABORER ARRANGEMENT BASED ON POSITION}

The present invention relates to an apparatus and method for arrangement and relocation of a workplace/workplace for workers, and more particularly, to an apparatus and method for relocation through location-based analysis of each worker.

In the case of relatively large enterprises or stores, there may be multiple workplaces where each worker (including employees) works.

In this case, if workers are properly assigned to each workplace, not only can the overall workload be increased, but also workers' complaints can be reduced.

Taking a large restaurant as an example, if a given large restaurant is operated by using all of the multiple floors, each employee should be appropriately rearranged for each floor according to the number of guests.

At this time, if the relocation of employees is not performed efficiently, the intensity of work of a specific employee may increase, resulting in fatigue and dissatisfaction, which may eventually hinder the long-term operation of the entire restaurant.

Furthermore, the quality of customer service is degraded by employees who have accumulated fatigue and dissatisfaction, which can cause great damage to the restaurant owner.

Registered Patent No. 10-1447211

The present invention has been conceived to solve the above-described conventional problem, and an object thereof is to provide an apparatus and a control method for efficiently arranging workers for each work place by collecting location-based information of each worker.

In addition, in order to achieve the above object, the control method of the location-based worker arrangement device according to the present invention includes the steps of collecting location information of each worker; Determining the situation of each workplace; Determining the load ratio of each worker based on the location information of each worker collected in the step; It includes the step of relocating each worker to at least one of each work place, taking into account the situation of each work place determined in the step and the load ratio of each worker determined in the step.

Here, in the above step, the location information of each worker may be collected through a location detection sensor that performs indoor positioning on a tag held by each worker or a location detection device that communicates with a communication device held by each worker.

Here, in the above step, after confirming the order information for each floor of the restaurant where the workplace is divided by floor in connection with the POS terminal, the situation for each floor is determined, and in the above step, the situation for each floor and the load ratio of each worker determined in the step Considering this, each worker can be relocated to any one floor.

Here, in the step, the load ratio of each worker may be determined in consideration of at least one of a moving distance per unit time of the worker, a degree of proximity to a specific facility in each work place, and a waiting time.

Here, in the above step, the load rate of each worker is determined in consideration of the moving distance per unit time of the worker, but the weight may be applied according to the degree of proximity to a specific facility already provided in each work site.

Here, in the above step, the load rate of each worker is determined in consideration of the moving distance per unit time of the worker, but a weight may be applied according to the degree of proximity to a specific point based on the work place situation in each work place.

In addition, in order to achieve the above object, a location-based worker placement apparatus according to the present invention includes: a location information collection unit that collects location information of each worker; A work site situation determination unit that determines the situation at each work site; A load ratio determination unit that determines the load ratio of each worker based on the location information of each worker collected by the location information collection unit; It includes a worker placement unit that relocates each worker to at least one of each work place, taking into account the status of each work place determined by the work place situation determination unit and the load rate of each worker determined by the load rate determination unit.

Here, the location information collection unit may collect the location information of each worker through a location detection sensor that performs indoor positioning on a tag held by each worker or a location detection device that communicates with a communication device held by each worker. .

Here, the working place situation determination unit checks the order information for each floor of a restaurant divided by floor in connection with a POS terminal, and then determines the situation for each floor, and the worker placement unit determines the situation for each floor and the load ratio determination unit. Each worker can be relocated to any one floor, taking into account the load ratio of each worker.

Here, the load factor determination unit may determine the load factor of each worker in consideration of at least one of a moving distance of the worker per unit time, a degree of proximity to a specific facility in each workplace, and a waiting time.

Here, the load ratio determination unit may determine the load ratio of each worker in consideration of the movement distance per unit time of the worker, but may apply a weight according to a degree of proximity to a specific facility already provided in each work site.

Here, the load ratio determination unit may determine the load ratio of each worker in consideration of the moving distance per unit time of the worker, but may apply a weight according to a degree of proximity to a specific point based on the work place situation in each work place.

As described above, according to the present invention, the most appropriate workers can be rearranged according to the situation of each work place.

In particular, by allowing the rearrangement according to the worker's load ratio, it is possible to equalize the load between workers to improve productivity, and by analyzing such individual load data, the optimal labor cost calculation can be performed later.

1 is a schematic configuration diagram of an entire system including a location-based worker arrangement device according to an embodiment of the present invention,
2 is a functional block diagram of the location-based worker arrangement device of FIG. 1,
3 is a control flow diagram of the location-based worker arrangement device of FIG. 1,
4 is an example of a load rate for each situation.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

Hereinafter, each embodiment according to the present invention is only one example for aiding understanding of the present invention, and the present invention is not limited to these embodiments. In particular, the present invention may be configured with a combination of at least one or more of individual configurations, individual functions, or individual steps included in each embodiment.

In particular, for convenience, some claims in the claims include alphabets such as'(a)', but these alphabets do not prescribe the order of each step.

The overall system including the location-based worker placement apparatus 100 according to an embodiment of the present invention is schematically shown in FIG. 1.

First, the position detection sensor and the position detection device 200 perform a function of detecting the current position of each worker by detecting or communicating a tag or communication device 300 that the worker currently has or is wearing.

For example, if a worker wears a radio frequency identification (RFID) that includes predetermined identification information on his or her body, a location sensor installed at each location that the worker passes by identifies the information contained in the You can determine if you are staying at a location or passing by.

As another example, when a worker wears a smart watch capable of Wi-Fi communication, a location sensing device that communicates with such a smart watch may determine the location of the smart watch by using a triangulation method or a round trip time (RTT) method.

The location sensor and the location detection device 200 perform a function of transmitting the location information of each worker detected as described above to the location-based worker placement device 100.

Accordingly, the location-based worker placement device 100 can know the current location of each worker, whether or not they are moving, and the moving distance per hour, which will be described in more detail later.

In addition, the worker terminal 400 is a terminal held or worn by a worker, and performs a function of receiving and displaying a movement/placement message from the location-based worker placement device 100.

Therefore, the worker can move the work place (work place, or workplace, etc.) by checking the contents displayed on the worker terminal 400.

On the other hand, the POS (Point Of Sale) device corresponds to a system that manages order details by being placed in a store, for example, managing the order status for each table of a large restaurant, and transmitting this information directly or via a separate server. Thus, it can be transmitted to the location-based worker placement device 100.

After collecting the location information of each worker, the location-based worker placement device 100 performs a function of rearranging workers in consideration of the collected location information of the workers and the situation of each work place.

In collecting the location information of workers, the location-based worker placement device 100 may communicate with the location sensor 200 or the communication device 200 held by each worker, as described above, and also rearrange workers. It is also possible to transmit a message for the above-described worker terminal 400.

In particular, the location-based worker placement apparatus 100 may determine the load rate of each worker based on the location information of the workers, and relocate the workers in consideration of the determined load rate, which will be described in more detail later.

2 shows an example of a specific functional block of the location-based worker placement apparatus 100.

As shown in the figure, the location-based worker placement device 100 may include a location information collection unit 110, a work place situation determination unit 120, a load factor determination unit 130, and a worker placement unit 140. I can.

The location information collection unit 110 performs a function of collecting the location information of each worker, and as described above, the location detection sensor 200 or each worker performing indoor positioning on the tag 300 held by each worker It is possible to collect location information of each worker through a location sensing device that communicates with the communication device 200 possessed by the worker.

The work place situation determination unit 120 performs a function of determining the situation at each work place, and may determine, for example, whether the work place in the work place is large or whether a new worker is required to be input.

For example, taking a large restaurant where work places are divided by a plurality of floors as an example, the work place situation determination unit 120 may determine the situation of each floor after checking order information for each floor in connection with a POS terminal.

As another example, in the case of a manufacturing factory consisting of a plurality of workplaces, information on the progress of work in each workplace, the amount of work allocated to the workplace, etc., is obtained from a predetermined job management device (not shown) to determine the situation for each workplace. can do.

The load ratio determination unit 130 performs a function of determining the load ratio of each worker based on the location information of each worker collected by the location information collection unit 110.

Here, the worker's load rate corresponds to the amount of work performed by the worker, and may vary depending on the amount of work the worker has moved or performed, or the time of rest.

The load ratio determination unit 130 may determine the load ratio of each worker in consideration of at least one of, for example, a moving distance per unit time of a worker, a degree of proximity to a specific facility within each work site, and a waiting time.

For a specific example, the load rate determination unit 130 determines the load rate of each worker in consideration of the worker's moving distance per unit time, but applies a weight according to the degree of proximity to a specific facility already equipped in each work site to determine the final worker. The load factor of can be judged.

Taking a large restaurant as an example, it can be judged that even if a worker moves the same distance, it can be judged that the intensity of labor may be different between the kitchen and the table with customers, and the case when moving near an empty table. .

In other words, in the case of reciprocating the kitchen and the table with guests, it can be said that the food is carried according to the order, so it can be judged that the load factor is higher.

In other words, it is difficult to determine whether the actual worker (employee) is carrying food or has just moved, so when moving, the weight is weighted according to whether it is close to a specific facility (for example, a kitchen) already equipped in each work place. By giving more, precise and accurate calculation of the load factor can be made possible.

In this way, while determining the moving distance by tracking location information, the weight is not simply determined based on the moving distance, but in consideration of the existence of a specific facility located on the moving path or the proximity of a specific facility during movement. By applying and judging the load ratio of each worker, it is possible to predict the degree of load more accurately on the worker.

In particular, the load ratio determination unit 130 determines the load ratio of each worker in consideration of the moving distance per unit time of the worker, but may apply a weight according to the degree of proximity to a specific point based on the working place situation within each work place. As described above, after determining whether the customer is a full table or an empty table based on the information entered into the POS terminal, a specific point (i.e., a table filled by a customer or an empty table) based on the information on the workplace situation is determined. Weight can be applied according to the degree of proximity of.

In other words, while determining the moving distance by tracking location information, rather than simply determining the load ratio according to the moving distance, a specific point is selected based on the situation of the work place (for example, a table in which an order was placed is selected as a specific point), The weighted load ratio can be judged according to whether the worker is moving through the specific point or the degree to which it is close, and in this case, the degree of load for each worker can be more accurately predicted.

The worker placement unit 140 relocates each worker to at least one of each work site in consideration of the situation of each work place determined by the work place situation determination unit 120 and the load rate of each worker determined by the load rate determination unit 130. Functions.

For example, in the case of a large restaurant, the worker placement unit 140 considers the situation of each floor determined by the work place situation determination unit 120 and the load rate of each worker determined by the load factor determination unit 130, and selects each worker. Can be relocated to the floor of the.

Specifically, if there are many customers on the first floor and few customers on the second floor, some of the employees who were placed on the second floor can be rearranged to the first floor.

At this time, as mentioned above, the worker placement unit 140 may transmit a relocation text message to the worker terminal 400 so that each worker can move to the workplace.

To this end, the location-based worker arrangement device 100 may be provided with information obtained by matching the phone number of each worker terminal 400 with the tag or information of the communication device 300 provided by each worker.

Hereinafter, referring to FIG. 3, a control flow of the location-based worker placement apparatus 100 according to an embodiment of the present invention will be described.

The location-based worker placement device 100 may continuously collect the location information of each worker while communicating the location information of each worker with a device such as an RFID or smart watch provided by each worker (step S1).

Subsequently, the location-based worker placement apparatus 100 determines the load ratio of each worker based on the collected location information (step S3).

At this time, the location-based worker placement device 100 may calculate different load rates according to a specific worker's movement state, an example of which is illustrated in FIG. 4.

Referring to the table in Fig. 4, the load rate when the worker continuously moves for a certain period of time is 90%, 80% when more than 1 minute elapses after moving a preset distance for a certain period, and when waiting near the kitchen It can be calculated as 70% for a certain period of time, 60% for staying near a table with guests, 50% for waiting near a table with customers, and 0% for waiting in a place without customers.

The table of FIG. 4 is only an example, and the load ratio may be calculated based on the ratio of the load factor corresponding to each worker among the preset load factors.

For example, if the weight for each load factor is preset, the sum of the weights of all load factors (that is, the sum of the total load factor weights) can be Aw1+Bw2+...+Nwn, of which each The sum of the load factor weights corresponding to the worker (i.e.,'the sum of the load factor weights') can be aw1+bw2+...+nwn (not applicable load factor value = 0)), in which case the worker's The load factor (%) can be expressed by the following equation.

In this state, the location-based worker placement device 100 continuously determines the working place situation (step S5), for example, when the conditions for worker relocation are satisfied (for example, when it is necessary to put workers at a specific work site) (step S7). The location-based worker placement apparatus 100 selects an input worker in consideration of the current load ratio of each worker (step S9).

For example, if it is necessary to put employees on the current floor, it is possible to select at least one employee in the order of the lowest load ratio among the employees on the other floors excluding the current floor.

Subsequently, the location-based worker placement apparatus 100 transmits a location movement message to the selected worker (step S11).

At this time, the location-based worker arrangement device 100 may be made according to the characteristics of each work place.

For example, when the difficulty level for each work site is set in advance, the location-based worker placement apparatus 100 may place a worker with a low load ratio of the worker as a work site with a high difficulty level.

For example, even if the additional input of workers is not required, workers whose load ratio is less than or equal to the preset level are relocated to work sites with higher difficulty levels than the preset level, thereby creating a situation of providing work in places with high difficulty (large In the case of customers visiting higher floors in restaurants), it is possible to ensure that decent, high-quality work is provided immediately.

In other words, if a worker is relocated only after the customer has visited, not only the time to provide the service may be delayed, but also the quality of service may be impaired by the response to the customer by the worker who has lost their will to work due to the long hard work. This problem can be minimized by handling the relocation of workers in advance.

Here, the difficulty level for each work site may be preset, but may be dynamically set with reference to the average load rate for each work site.

Therefore, the location-based worker placement device 100 sets the difficulty level for each work site by referring to the average load rate of workers at each work site, and then selects workers at a place with low difficulty at a preset time interval at a time or sequentially. You can also relocate to work.

By relocating workers to each work site based on the worker's load ratio, productivity can be improved by equally distributing the loads between each worker, and in particular, individual load data can be analyzed and reflected in the optimal labor cost calculation.

Meanwhile, it goes without saying that the process of performing each of the above-described embodiments may be performed by a program or application stored in a predetermined recording medium (eg, computer-readable). Here, the recording medium includes all of an electronic recording medium such as a random access memory (RAM), a magnetic recording medium such as a hard disk, and an optical recording medium such as a compact disk (CD).

In this case, the program stored in the recording medium may be executed on hardware such as a computer or a smart phone to perform each of the above-described embodiments. In particular, at least one of the functional blocks of the location-based worker placement apparatus 100 according to the present invention described above may be implemented by such a program or application.

In addition, the present invention is not limited to the specific embodiments described above, but can be implemented by various modifications and modifications without departing from the gist of the present invention. It will be apparent that such modifications and modifications are included in the present invention if they fall within the appended claims.

100: location-based worker placement device 110: location information collection unit
120: work place situation determination unit 130: load factor determination unit
140: Worker placement department

Claims (14)

In the control method performed by the location-based worker placement device,
(a) collecting location information of each worker;
(b) determining the work site situation based on the amount of work at each work site;
(c) determining the load rate of each worker based on the location information of each worker collected in step (a);
(d) relocating each worker to at least one of each workplace, taking into account the situation of each workplace determined in step (b) and the load ratio of each worker determined in step (c),
In step (b) above, after checking the order information for each floor of the restaurant where the workplace is divided by floor in connection with the POS terminal, the situation for each floor is determined,
In step (d), each worker is relocated to any one floor, taking into account the situation of each floor and the load ratio of each worker determined in step (c),
In step (c), the load rate of each worker is determined by considering the distance traveled per unit time of the worker, but weight is applied according to the proximity to specific facilities already equipped in each work site, and A method of controlling a location-based worker placement device, characterized in that weights are applied according to a degree of proximity to a specific base point. The method of claim 1,
In the step (a), the location information of each worker is collected through a location detection sensor that performs indoor positioning on a tag held by each worker or a location detection device that communicates with a communication device held by each worker. Control method of location-based worker placement device. delete delete delete delete A computer-readable recording medium on which a program for executing the method of claim 1 or 2 is recorded. An application program stored in a computer-readable recording medium to execute the method of claim 1 or 2 in combination with hardware. A location information collection unit that collects location information of each worker;
A work site situation determination unit that determines work site conditions based on the amount of work at each work site;
A load ratio determination unit that determines the load ratio of each worker based on the location information of each worker collected by the location information collection unit;
In consideration of the situation of each work place determined by the work place situation determination unit and the load rate of each worker determined by the load rate determination unit, including a worker placement unit relocating each worker to at least one of each work site,
The work place situation determination unit checks the order information for each floor of a restaurant where work sites are divided by floor in connection with a POS terminal, and then determines the situation for each floor,
The worker placement unit relocates each worker to any one floor, taking into account the situation of each floor and the load ratio of each worker determined by the load factor determination unit,
The load rate determination unit determines the load rate of each worker in consideration of the moving distance per unit time of the worker, but applies a weight according to the degree of proximity to a specific facility already equipped in each work site, and specific Location-based worker placement device, characterized in that applying a weight according to the degree of proximity to the point. The method of claim 9,
The location information collection unit collects the location information of each worker through a location detection sensor that performs indoor positioning on a tag held by each worker or a location detection device that communicates with a communication device held by each worker. Location-based worker placement device. delete delete delete delete

Images