KR102152325B1 - Customized service support system of unmanned device according to disability certification - Google Patents

Abstract

According to an embodiment of the present invention, provided is a customized service supporting system of an unmanned device in accordance with disability authentication, which includes a user terminal, a server, and an unmanned device. The user terminal accesses the server by automatically executing a disability authentication application upon receiving a radio signal generated from the unmanned device, provides authentication information to the server to authenticate that the user is a disabled person, determines that the user is a previously registered disabled member based on the authentication information received from the user terminal, transmits authentication completion information to the unmanned device or the user device when the user is checked to be the disabled member, and generates a customized command signal for changing at least one type or a set value among functions serviced in response to the disability type of the user to transmit the customized command signal to the unmanned device or the user device. The unmanned device transmits a radio signal including registration information of the unmanned device to the user terminal meeting a preset condition, checks that the user is a disabled person based on the authentication completion information received from the server, and performs a disabled person applying operations corresponding to the same.

Description

Customized service support system of unmanned device according to disability certification}

The present invention relates to a system that supports a user with a disability to conveniently perform authentication for a person with a disability when using an unmanned device, and supports a customized service in response to the user's presence or absence and type of disability.

Due to the recent 4th industrial revolution, our society has shown a movement to enter an unmanned society. Unmanned devices are used in many places such as restaurants, government offices, hospitals, parking lots, etc. because of their advantages such as cost reduction and time saving. However, such unmanned devices are often manufactured without taking into account the disabled, and accordingly, the disabled have a lot of difficulties in using the unmanned devices.

However, it is expected that enormous costs will be incurred to replace all programmed unmanned devices without taking into account the disabled, and accordingly, a plan is required to improve the use of the disabled in consideration of convenience without replacing the unmanned devices.

An object of the present invention is to support a disabled person to more conveniently perform authentication when using an unmanned device.

In addition, an object of the present invention is to change a delivery format or set value of data provided in response to a user's type of disability when a disabled person uses an unmanned device.

In addition, an object of the present invention is to provide a service for a disabled person using a conventional unmanned device without replacing the unmanned device.

The customized service support system for an unmanned device according to failure authentication according to an embodiment of the present invention may include a user terminal, a server, and an unmanned device, and the user terminal receives a radio signal generated from the unmanned device. Access to the server by automatically executing a disability authentication application, providing authentication information to the server for authenticating that a user is a disabled person, and the server is a disabled member previously registered based on the authentication information received from the user terminal A custom command for determining whether or not, and when it is confirmed that the member with a disability is a member with a disability, transmits authentication completion information to the unmanned device or the user device, and changes at least one form or set value of the serviced functions in response to the user's disability type A signal is generated and transmitted to the unmanned device or the user device, and the unmanned device transmits a wireless signal including registration information of the unmanned device to a user terminal meeting a preset condition, and receives authentication completion information received from the server. Based on this, it is possible to confirm that a user is a disabled person, and to perform an operation for applying the disabled person in response thereto.

The present invention enables a disabled user to conveniently perform a disabled authentication operation using a user terminal and an application without the inconvenience of inputting information about the disabled each time when using an unmanned device.

In the present invention, when a user with a disability uses an unmanned device, it is possible to automatically change a transmission format or a setting value of data provided from the unmanned device in response to the type and degree of the impairment.

1A is a diagram illustrating a configuration of a system for supporting failure authentication and customized service according to an embodiment of the present invention.
1B is a diagram illustrating an operation example of a failure authentication and customized service support system according to an embodiment of the present invention.
2 is a diagram showing the configuration of a user terminal according to an embodiment of the present invention.
3 is a diagram illustrating a configuration of a customized setting conversion unit according to an embodiment of the present invention.
4 is a diagram showing the configuration of a server according to an embodiment of the present invention.
5 is a diagram showing the configuration of an unmanned device according to an embodiment of the present invention.
6A and 6B are diagrams schematically illustrating a process of performing a customized service operation in an unmanned device according to an embodiment of the present invention.
7 is a diagram for explaining a communication method between an unmanned device and a user terminal according to an embodiment of the present invention.
8 is a diagram illustrating a process of registering a member with a service authentication server according to an embodiment of the present invention.
9 is a diagram illustrating a process of providing a customized service for a disabled person according to an embodiment of the present invention.
10 is a diagram illustrating a process of authenticating a failure and supporting a customized service according to an embodiment of the present invention.

Advantages and features of the present invention, and a method of achieving them will become apparent with reference to the embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in a variety of different forms, only the present embodiments are intended to complete the disclosure of the present invention, It is provided to fully inform the technician of the scope of the present invention, and the present invention is only defined by the scope of the claims.

The terms used in the present specification are for describing exemplary embodiments and are not intended to limit the present invention. In this specification, the singular form also includes the plural form unless specifically stated in the phrase. As used in the specification, “comprises” and/or “comprising” do not exclude the presence or addition of one or more other elements other than the mentioned elements. Throughout the specification, the same reference numerals refer to the same elements, and “and/or” includes each and all combinations of one or more of the mentioned elements. Although "first", "second", and the like are used to describe various elements, it goes without saying that these elements are not limited by these terms. These terms are only used to distinguish one component from another component. Therefore, it goes without saying that the first component mentioned below may be the second component within the technical idea of the present invention.

Unless otherwise defined, all terms (including technical and scientific terms) used in the present specification may be used as meanings that can be commonly understood by those of ordinary skill in the art to which the present invention belongs. In addition, terms defined in a commonly used dictionary are not interpreted ideally or excessively unless explicitly defined specifically.

The term "unit" or "module" used in the specification refers to a hardware component such as software, FPGA or ASIC, and the "unit" or "module" performs certain roles. However, "unit" or "module" is not meant to be limited to software or hardware. The “unit” or “module” may be configured to be in an addressable storage medium, or may be configured to reproduce one or more processors. Thus, as an example, "sub" or "module" refers to components such as software components, object-oriented software components, class components, and task components, processes, functions, properties, It includes procedures, subroutines, segments of program code, drivers, firmware, microcode, circuits, data, databases, data structures, tables, arrays and variables. Components and functions provided within "sub" or "module" may be combined into a smaller number of components and "sub" or "modules" or into additional components and "sub" or "modules". Can be further separated.

Spatially relative terms "below", "beneath", "lower", "above", "upper", etc., as shown in the figure It can be used to easily describe the correlation between a component and other components. Spatially relative terms should be understood as terms including different directions of components during use or operation in addition to the directions shown in the drawings. For example, if a component shown in a drawing is turned over, a component described as "below" or "beneath" of another component will be placed "above" the other component. I can. Accordingly, the exemplary term “below” may include both directions below and above. Components may be oriented in other directions, and thus spatially relative terms may be interpreted according to orientation.

In the present specification, the user terminal means all kinds of personalized hardware devices including at least one processor, and may be understood as encompassing a software configuration operating in the corresponding hardware device according to embodiments. For example, the user terminal may be understood as including all of a smartphone, a tablet PC, a wearable device, and a user client and application running in each device, and is not limited thereto.

According to an embodiment, the user terminal may include a handicapped assistive device (eg, a Braille converter) equipped with a communication function.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1A is a diagram illustrating a configuration of a system for supporting failure authentication and customized service according to an embodiment of the present invention.

As shown in FIG. 1A, the failure authentication and customized service support system according to an embodiment of the present invention may include a user terminal 100, a service authentication server 200, and an unmanned device 300. Representatively, the user terminal 100 may correspond to a smart phone carried by the user, and the unmanned device 300 may correspond to a parking fee calculator or an automatic ordering machine such as a government office or a restaurant. In addition, the service authentication server (hereinafter, the server) 200 may be a platform server that controls and manages a failure authentication application installed in a user terminal. In addition, the server 200 may perform a role of controlling to change at least one function of the unmanned device 300 or the user terminal 100 according to characteristic information of a person with a disability (eg, a disability type, a degree of a disability pre-designated by the user, etc.). In addition, the server 200 may perform a function of an existing web server, a customized communication function, a media service providing function, and the like.

The disability authentication and customized service support system according to an embodiment of the present invention may support the disabled user authentication to be automatically performed when a user with a disability approaches the vicinity to use the unmanned device 300. Furthermore, the failure authentication and customized service support system may support the identification of a user's failure type according to the authenticated information, and performing a customized service for each failure type in the unmanned device 300 or the user terminal 100.

More specifically, an operation performed by the failure authentication and customized service support system (hereinafter referred to as the system) according to an embodiment of the present invention will be described as follows.

First, the user may register information about the disabled in the server 200 in advance. The operation of registering information on the disabled will be described later.

The user terminal 100 may receive a wireless signal (eg, a beacon signal) generated when it is close to the unmanned device 300 or by pressing a button of a pager linked to the unmanned device 300. Accordingly, when the user terminal 100 receives a radio signal (eg, a beacon signal) from the unmanned device 300, it may perform a communication connection with the server 200.

Thereafter, the server 200 may control the user terminal 100 to execute a disability authentication application and perform a series of operations for performing handicapped authentication. For example, the user terminal 100 may receive an application driving signal from the server 200, execute a failure authentication application in response thereto, and perform an authentication operation. For example, the user terminal 100 may transmit the disabled registration information (eg, serial number) stored in the user terminal 100 to the server 200 to authenticate validity. In addition, when the server 200 confirms that the user is a disabled person based on the disabled registration information received from the user terminal 100, the server 200 may check additional information such as a type of disability and a level of disability.

According to various embodiments, the user terminal 100 receives a signal instructing to drive an authentication-related application from the server 200, drives the application in response thereto, and requests biometric information (eg, fingerprint, iris, facial information, etc.) Can be performed additionally. Accordingly, the user terminal 100 may perform an operation for authenticating a disabled person through the server 200 as identity authentication is completed based on biometric information from the user.

After confirming that the user of the user terminal 100 is a disabled person, the server 200 may transmit a command code for providing a customized service corresponding to characteristic information of the user to at least one of the user terminal 100 and the unmanned device 300. Accordingly, the user terminal 100 or the unmanned device 300 may change a setting value corresponding to the user's failure type or level of failure. For example, in response to the user being a hearing impaired, the unmanned device 300 may convert a guide message previously outputted into text to be displayed on the screen, or may increase the volume of the output sound.

In addition, various kinds of customized services (eg, additional display of a sign language guide video considering the hearing impaired, enlargement of the font size considering the visually impaired, etc.) may be performed on the unmanned device 300 or the user terminal 100.

In order to describe the operation configuration of the failure authentication and customized service support system 10, the following FIG. 1B will be referred to.

1B is a diagram illustrating an operation example of a failure authentication and customized service support system according to an embodiment of the present invention.

As shown in FIG. 1B, various types of unmanned devices (eg, government office kiosks, automatic payment machines for unmanned parking lots, etc.) may register information of the unmanned device 200 in the server 200 in order to provide a customized service for the disabled. For example, the registration operation may include an operation of transmitting information on the serial number of the unmanned device, the type of service provided, and the type of display content to the server 200. In response, the server 200 (service authentication server) registers the unmanned device as a service provision target device, and if the user is later identified as a disabled person based on this, a command code is registered to perform a corresponding setting value change operation. It can be delivered to the unmanned device 300. For example, the unmanned device 300 may be searched on the application based on items such as serial numbers, installation locations, and types of services provided.

And, as shown in FIG. 1B, the unmanned device 300 can provide a customized service corresponding to each user with a disability. For example, a user with a visual impairment (if not blind and has vision) enlarges the screen text. The display may be displayed or an operation of additionally providing a voice guidance service may be performed.

In addition, when providing a service to a user with a hearing impairment, the unmanned device 300 may increase a volume size of output audio data or may convert audio data into text and display it on a screen.

In addition, the unmanned device 300 may support automatically applying benefits to items such as discounts for the disabled when the user completes authentication of the disabled through the server 300. To this end, the unmanned device 300 automatically communicates with the server 200 from the user terminal 100 in response to the user inputting a button (eg, a button on the pager 300a) for authentication of the disabled person, and performs authentication for the disabled person, and the server 200 May transmit the authentication completion information for the disabled to the unmanned device 300. Accordingly, the unmanned device 300 may receive information on completion of authentication for the disabled and provide a result of applying benefits such as a disabled person (eg, location guidance for a disabled area, application of discount benefits for the disabled, etc.) to a user.

In FIGS. 2 to 5 below, each component constituting the system of the present invention will be described in more detail.

2 is a diagram showing the configuration of a user terminal according to an embodiment of the present invention.

As shown in FIG. 2, the user terminal 100 according to an embodiment of the present invention may include a communication unit 110, a camera unit 130, a sensor unit 140, an audio processing unit 150, an application driver 161, and a customized setting conversion unit 162. have.

The communication unit 110 may use a network to transmit and receive data between the user terminal and the server, and the type of the network is not particularly limited. The network may be, for example, an Internet Protocol (IP) network that provides a service for transmitting and receiving large amounts of data through an Internet Protocol (IP) or an All IP network integrating different IP networks. In addition, the network includes a wired network, a wireless broadband (Wibro) network, a mobile communication network including WCDMA, a high speed downlink packet access (HSDPA) network and a mobile communication network including a long term evolution (LTE) network, and LTE advanced (LTE-A). ), a mobile communication network including 5G (Five Generation), a satellite communication network, and a Wi-Fi network, or at least one or more of them may be combined.

The communication unit 110 according to an embodiment of the present invention may perform communication between the server 200 and the unmanned device 300. Specifically, the communication unit 110 may receive a short range wireless communication signal including a beacon from the unmanned device 300. At this time, when the wireless signal received by the communication unit 110 is a service call signal for a disabled person received from the unmanned device 300, the communication unit 110 may transmit it again (or a second signal notifying that the corresponding call signal has been received) to the server 200. . Through this, the communication unit 110 of the user terminal 100 may receive a command signal from the server 200 and automatically perform a series of operations required for authentication of the disabled. In this case, the user terminal 100 may execute, for example, a failure authentication application under the control of the server 200.

The camera unit 130 is, for example, a device capable of photographing still images and moving pictures. According to an embodiment, one or more image sensors (eg, a front sensor or a rear sensor), a lens, an image signal processor (ISP), Alternatively, it may include a flash (eg, LED or xenon lamp).

The camera unit 130 according to an embodiment of the present invention may acquire corresponding information by photographing an image element such as a QR code provided in connection with the use of the unmanned device 300. In addition, the camera unit 130 may support the user to record his or her own image and sign language as necessary.

The sensor unit 140 For example, by measuring a physical quantity or detecting an operating state of a watch, the measured or detected information may be converted into an electric signal. The sensor unit 140 includes, for example, a gesture sensor, a gyro sensor, an atmospheric pressure sensor, a magnetic sensor, an acceleration sensor, a grip sensor, a proximity sensor, a color sensor (eg, a red, green, blue) sensor, and a living body. It may include at least one of a sensor, a temperature/humidity sensor, an illuminance sensor, or an ultra violet (UV) sensor. Additionally or alternatively, the sensor unit 140 may include, for example, an E-nose sensor, an electromyography sensor, an electroencephalogram sensor, an electrocardiogram sensor, and an IR sensor. It may include an (infrared) sensor, an iris sensor, and/or a fingerprint sensor. The sensor unit may further include a control circuit for controlling at least one or more sensors included therein.

The sensor unit 140 according to an embodiment of the present invention may include a biometric sensor for personal authentication. For example, the sensor unit 140 may include a fingerprint sensor, an iris sensor, or the like, and may perform identity authentication through this. Identity authentication may be performed at a stage before the user performs authentication for the disabled.

The audio processing unit 150 may bidirectionally convert a sound and an electrical signal, for example. At least some components of the audio processing unit may be included in the input/output interface. The audio processing unit may process sound information input or output through, for example, a speaker, a receiver, an earphone, or a microphone.

The audio processing unit 150 according to an embodiment of the present invention may control to output various guide message sounds through the user terminal 100, and may also receive user voice data. The audio processing unit 150 may control a volume value of the output sound in response to the type and degree of the user's disability.

The application driver 161 may execute a failure authentication application under the control of the server 200 and perform at least one function corresponding to a command signal received from the server 200. For example, when the user approaches a specific unmanned device 300 preset by the user, the application driver 161 may drive the application to receive a push notification as a beacon signal transmitted from the unmanned device 300 is received. In addition, the application driver 161 may perform various functions of an application. For example, the application driver 161 may operate an application to remotely monitor the user terminal under the control of the server 200. In this case, monitoring may include, for example, acquiring location information mainly visited by the user, function information mainly used by the user, location information of an unmanned device in which the number of times the user requests authentication for a disabled person is equal to or greater than a reference value.

Most importantly, the application driving unit 161 may drive an application to automatically perform authentication of a user with a disability. The application driver 161 may control an application to be started in response to receiving a wireless communication signal from the unmanned device 300 side.

In addition, the application driver 161 may be involved in obtaining information in an application. The application driver 161 may perform a related operation in response to the obtained information.

For example, the application driver 161 may automatically execute the application as the application receives a command signal related to the automatic execution from the server 200, and thereafter, obtain user biometric information to perform identity authentication. The identity authentication may be performed for the purpose of preventing misuse by others and for the purpose of confirming that the user intends to perform authentication for the disabled through a corresponding application. According to various embodiments, the identity verification process may be omitted.

The application driver 161 may perform an authentication support operation so that the user can complete authentication of the disabled through the server 200. For example, the application driver 161 retrieves information for failure authentication, such as a user's disabled registration number previously stored in the user terminal 100 or a serial number issued when the user registered the disabled person through the server 200, and I can deliver. Accordingly, the server 200 may perform an authentication operation to check the validity based on the information for failure authentication obtained from the user terminal 200.

In this case, the server 200 may further determine whether or not there is a failure, as well as detailed information such as a degree of a failure and a failure type through the failure authentication information. Accordingly, the server 200 may generate a customized command signal for changing a set value or a function to be executed in response to the user's degree of failure and the type of failure, and transmit it to at least one of the unmanned device 300 and the user terminal 100.

In addition, in order for the system of the present invention to provide a customized service in response to the user's failure information, the information on the unmanned device 300 that the user intends to use needs to be transmitted to the server 200. To this end, when receiving a wireless signal (eg, a beacon signal) from the unmanned device 300, the application driver 161 may extract an identification value of the unmanned device 300 from the received signal and transmit it to the server 200. Accordingly, the server 200 may determine the type of service the user intends to use (product order, unattended settlement, hospital reception, etc.). In addition, the server 200 may calculate a custom command signal from the server 200 in response to characteristic information of the unmanned device 300 that the user intends to use.

According to an embodiment, when the user terminal 100 receives a customized command signal from the server 200, the customized setting conversion unit 162 may operate in response thereto. The customized setting conversion unit 162 will be described with reference to FIG. 3.

3 is a diagram illustrating a configuration of a customized setting conversion unit according to an embodiment of the present invention.

As shown in FIG. 3, the customized setting conversion unit 162 may include a warning notification unit 162a, a display setting control unit 162b, and a sound output control unit 162c.

As the customized setting conversion unit 162 receives a customized command signal from the server 200, at least one function may be changed in response to the user's level of failure or type of failure. The customized setting conversion unit 162 may perform wireless communication directly with the unmanned device 300 to convert and output information received from the unmanned device 300 on the user terminal 100 in response to a user's failure type. Alternatively, the customized setting conversion unit 162 receives a customized command signal transmitted from the server 200 and, in response thereto, transforms an operation (eg, text display operation) performed by the unmanned device 300 according to the type of user disability (eg, sound output). You can do it.

First, the warning notification unit 162a attempts to deliver a warning message to the user from the unmanned device 300, but when the delivery is not properly performed due to a user's failure, the user terminal 100 may convert the notification into a sensory form that can be recognized by the user. have. For example, in order to provide a warning notification to a user with a hearing impairment from the unmanned device 300, the user will not be able to recognize the warning sound even though the warning sound is output, so the warning notification unit 162a performs vibration and lamp blinking of the user terminal 100. Can be controlled to perform.

The warning notification unit 162a establishes a wireless communication connection with the unmanned device 300 and performs a converted warning notification operation based on the warning signal received from the unmanned device 300 in order to recognize a situation in which warning notification should be performed. Can be done. For example, when the warning notification unit 162a receives a warning sound generation signal from the unmanned device 300, it may perform a vibration operation in response thereto.

According to various embodiments, the warning notification unit 162a may maintain the user terminal 100 in a standby mode for receiving a sound in the form of a warning sound while a failure authentication application is running. Accordingly, when the warning notification unit 162a receives a warning sound through a microphone, it may be converted into vibration and output. Accordingly, the user terminal 100 may convey the fact that a warning sound has been generated from the unmanned device 300 to the deaf user.

The display setting control unit 162b is configured to convert data output as sound from the unmanned device 300 into text or convert it into a sign language image and display it on a screen. In addition, the display setting controller 162b may change (eg, enlarge) an image size such as text displayed on the screen to be displayed. Accordingly, the display setting controller 162b may support to facilitate communication by utilizing the cognitive ability of a user with a hearing impairment or a visual impairment to the maximum.

The sound output control unit 162c may perform an operation of converting display data (eg, text, icon image, etc.) to be provided by the unmanned device 300 into sound and outputting it. Furthermore, the sound output control unit 162c may adjust an output value to a volume suitable for the user for a user with a hearing loss disorder.

4 is a diagram showing the configuration of a server according to an embodiment of the present invention.

As shown in FIG. 4, the server 200 may include a communication unit 210, a storage unit 220, an authentication management unit 230, a customized service item management unit 240, a payment item management unit 250, and a relay support unit 260.

The communication unit 210 according to an embodiment of the present invention may perform a wireless communication function between the user terminal 100 and the unmanned device 300. For example, the communication unit 210 receives a request signal for using the unmanned device 300 transmitted from the user terminal 100 (when the user terminal 100 receives a beacon signal transmitted from the pager 300a of the unmanned device 300, the server 200) can be received.

The communication unit 210 may also receive and manage information on unmanned devices 300 registered in a platform managed by the server 200. For example, the communication unit 210 includes information on the location of the unmanned devices 300, emergency information notification (eg, emergency exit location, etc.) for each situation at the corresponding location, service information (including text and sound) provided by the unmanned device 300, and the unmanned device 300 Information such as field information (eg, can be classified into types such as restaurant ordering machines and unmanned payment machines) can be received.

The storage unit 220 may store user registration information and unmanned device registration information. In addition, the storage unit 220 may store a command and an algorithm related to calculating a customized service command code corresponding to the type of failure and the degree of the failure. In addition, the storage unit 220 may receive, record, and manage information related to a usage log of the user terminal 100.

The authentication management unit 230 according to an embodiment of the present invention may process a series of operations related to performing failure authentication of a user.

First, the authentication management unit 230 may support a disabled user to be registered as a member in the server 200 through a disability authentication application. When the user executes a disability authentication application through the user terminal 100, the authentication management unit 230 may request to input user information for confirming that the user is a disabled person. Accordingly, the authentication management unit 230 may register as a member based on personal information of a user who wishes to register as a member. The authentication method for membership registration may additionally include a self-authentication process through an SNS authentication server.

When a user signs up as a member, the authentication management unit 230 may acquire and manage information about the user's disability type and degree of disability from the user.

A user who is recognized as a disabled person may be registered as a member in the server 200. According to various embodiments of the present disclosure, the server 200 may transmit a member serial number generated when registration as a member is completed to the user terminal 100 to be managed in an application. The serial number may be transmitted to the server 200 as authentication information later and used when authenticating the disabled.

The authentication management unit 230 may perform not only user registration, but also a procedure for authenticating that a user is a user registered as a member with a disability. The authentication management unit 230 may verify whether authentication information transmitted from the user terminal 100 is valid. Furthermore, the authentication management unit 230 may extract detailed information on the degree of failure and the type of failure of the user who has completed the failure authentication and provide it to the customized service item management unit 240 below.

The customized service item management unit 240 according to an embodiment of the present invention may manage a customized service item, which is an item whose content is variable in response to a user's degree of failure and a type of failure. The customized service item may include, for example, a size of a text displayed on a screen, a volume of an output guide message, a volume of a warning sound, and the like.

According to an embodiment, the customized service item management unit 240 may generate a customized command signal corresponding to a user's degree of failure and a type of failure. The customized service item management unit 240 may transmit the generated customized command signal to the unmanned device 300 or the user terminal 100.

The customized command signal generated by the customized service item management unit 240 is a signal for changing the displayed text size, a signal for changing the volume of an output guide message, or a volume of a warning sound, and for converting text into sound (TTS). A signal, a signal for converting sound to text (STT), a signal for converting sound to a lamp blinking operation, and the like may be included.

For example, when it is confirmed that the user is a hearing impaired and the degree of hearing impairment is 3 out of 5 steps, the customized service item management unit 240 displays the output voice and textual data of the message together on the screen, A custom command signal for increasing the volume of the output guide voice by 3 levels may be generated and transmitted to the unmanned device 300 side. The customized command signal may be calculated in various ways according to the type of the failure and the degree of the failure.

In addition, the customized service item management unit 240 may generate a customized command signal reflecting a user's selection in order to provide a service in a manner of transmitting information preferred by the user. For example, when a specific user with a hearing impairment wants to receive service contents in text without increasing the output sound volume, the volume change item directly from the preferred service method item can be released and only the STT item can be selected. Accordingly, when providing a service to a user, the customized service item management unit 240 may generate a signal requesting to display additional text data on the screen of the unmanned device 300 or the user terminal 100 while maintaining the volume.

That is, the customized service item management unit 240 may support the user to directly select or add a delivery method in which the service is provided.

The payment item management unit 250 according to an embodiment of the present invention may manage discount benefit information applicable to a user with a disability and a history of applying a discount benefit for each user, and guide the information to the user. For example, the payment item management unit 250 may separately manage identification values of devices to which a discount of a payment amount is applied according to authentication of a disabled person among the unmanned devices 300.

According to an embodiment, the payment item management unit 250 may check whether the unmanned device 300 that a user intends to use is a device to which the disabled discount is applicable. When it is determined that the discount is applicable, the user In the case of payment, the disability discount is applicable” can be provided in the form of a push notification.

In addition, the payment item management unit 250 may record a history of performing a payment through authentication of a user with a disability, and provide the recorded user's payment history information to the user terminal 100 according to a user's inquiry request. The user's payment history information may include information such as the type of the unmanned device 300 used by the user (eg, an unmanned payment machine, a restaurant kiosk, a hospital kiosk, etc.) and an installation location of the unmanned device 300. Furthermore, the payment item management unit 250 may extract information on the type or installation location of the unmanned device 300 for which the number of authentications for the disabled by the user is greater than or equal to a reference value, and analyze the user's behavior pattern based on this.

The relay support unit 260 may perform a role of relaying the user terminal and the unmanned device 300 to control the unmanned device 300 through manipulation of the user terminal 100. The relay support unit 260 supports the user to obtain a bar to be input to the unmanned device 300 using input means such as a sensor unit, an input button, a microphone, and a camera unit provided by the user terminal 100 by default. Thereafter, the relay support unit 260 extracts an operation command for the unmanned device 300 from the input content (eg, voice input using a microphone, sign language input using a camera, etc.), and transmits the extracted operation command to the corresponding unmanned device 300. have.

In this case, the relay support unit 260 may check the serial number of the unmanned device 300 that the user intends to use from the user terminal 100 to the user terminal 100 through a beacon signal or the like. In addition, according to various embodiments, when each unmanned device 300 is registered, service content (text content displayed on a screen, selection menu item, etc.) provided by the unmanned device 300 may be registered together with the server 200 according to various embodiments. In addition, the relay support unit 260 of the server 200 may call a menu screen supported by each unmanned device 300 based on a serial number for each unmanned device 300 and output (display, sound output, etc.) on an application of the user terminal 100.

That is, as described above, under the operation of the relay support unit 260, the user can manipulate the unmanned device 300 by operating his or her smart phone.

5 is a diagram showing the configuration of an unmanned device according to an embodiment of the present invention.

As shown in FIG. 5, the unmanned device 300 according to the embodiment of the present invention may include a communication unit 310, a display unit 320, an audio processing unit 330, and a customized service providing unit 340.

The communication unit 310 may transmit a wireless communication signal (eg, a beacon signal) continuously within a preset distance range or when a pager button for a disabled person is input. The communication unit 310 may perform a communication function for connecting to a web server or the like, and may also perform a communication function for receiving a custom command signal from the server 200.

In addition, the communication unit 310 may perform a short-range communication function such as Bluetooth and NFC, and through this, a communication connection with a nearby user device may be performed.

In addition, the communication unit 310 may perform a communication function for performing card payment for an ordered product. In addition, the communication unit 310 may perform a communication function for calling an employee or talking with an employee according to a user request.

The display unit 320 may display various service contents of the unmanned device 300 on a screen.

The audio processing unit 330 may output data corresponding to an audio format among various service contents of the unmanned device 300 and may receive voice data from a user.

Like the user terminal 100, the customized service providing unit 340 may change at least one format or setting value of information provided from the unmanned device 300 in response to a customized command signal received from the server 200. In this case, an embodiment of changing the format may include converting a sound format to a text format or converting a text format to a sound format. An embodiment of changing the setting value is to display images including text. This may include changing the size, changing the volume value of the output sound, and the like.

The operations performed by the customized service providing unit 340 according to an embodiment of the present invention may be configured as shown in Table 1 below.

division Contents Visually impaired Voice guidance function, voice speed/volume/pitch control function, section repeat function, re-listening/continuous listening function, text-to-speech output according to the situation through TTS to the visually impaired Low vision Character enlargement function, color inversion function Deaf Video sign language interpretation service, function to convert audio information into text Hearing impaired Provides hearing aid output function by automatically adjusting the volume or voice band of the audio processor according to the level of hearing loss Deaf Relay call function Provides 3rd party relay service with automatic interpretation service function Blind and deaf Unmanned device control through Bluetooth connection with existing disability assistive devices

Further, although not shown in the drawings, the unmanned device 300 according to an embodiment of the present invention may include a pager 300a. The pager 300a may be interlocked with any unmanned device 300, and may support a two-way wireless beacon communication function with a mobile phone and an app. Accordingly, the unmanned device 300 can perform a communication function with the user terminal 100 and the server 200 simply by having the pager 300a regardless of the manufacturing time and the type of support service.

According to an embodiment, the pager 300a may include a button, and when a corresponding button is input, a beacon signal may be transmitted to the user terminal 100 within a preset distance range. The user terminal 100 that has transmitted the beacon signal transmits data corresponding to the beacon signal to the server, and the server 200 can check information included in the beacon signal. In response thereto, the server 200 may transmit an automatic execution command signal for controlling to execute a failure authentication application to the user terminal 100.

In this way, the pager 300a transmits a wireless communication signal (e.g., a beacon signal) to the user terminal 100 in order to enable the user with the user terminal 100 to authenticate the person with a disability or to receive a customized service according to the characteristics of the disability. I can.

6A and 6B are diagrams schematically illustrating a process of performing a customized service operation in an unmanned device according to an embodiment of the present invention.

First, FIG. 6A shows an example of an operation of providing a customized service according to the first embodiment of the present invention. As shown in FIG. 6A, the failure authentication and customized service support system according to an embodiment of the present invention allows the user to refer to a call button for the disabled of the unmanned device 300 (e.g., a button of the pager 300a, which is a module connected to the unmanned device 300). Yes), the user terminal 100 may start from receiving a beacon signal transmitted from the unmanned device 300 side. Upon receiving the beacon signal, the user terminal 100 may transmit information corresponding to the beacon signal to the server 200 to inform the user terminal 100 that the beacon signal has been transmitted. In response, the user terminal 100 may automatically execute a disability authentication application and access the server 200 to automatically perform authentication for a disabled person.

After executing the failure authentication application, when the server 200 checks whether there is a disabled person and information about a failure type, the server 200 calculates a customized service function in response to the user's failure type information and provides the corresponding function. A custom command signal may be transmitted to the unmanned device 300 or the user terminal 100.

In the case of the second embodiment shown in FIG. 6B, the operation from the server 200 to confirming the user's failure and the type of failure may be performed in the same manner, and a relay center in charge of sign language interpretation, etc. may be added. Are doing. For example, if the customized service requested by the user is that a sign language image is displayed on the screen of the user terminal 100 or the unmanned device 300, the video information obtained through the relay center (control room) responsible for sign language interpretation is transferred to the unmanned device 300. Alternatively, it may be transmitted to the user terminal 100 and provided to the user.

7 is a diagram for explaining a communication method between an unmanned device and a user terminal according to an embodiment of the present invention.

The unmanned device 300 according to an embodiment of the present invention may be manufactured to include a pager 300a for a disabled person according to an embodiment. According to another embodiment, the unmanned device 300 may be additionally installed in the future with a pager 300a for the handicapped to control one function of the unmanned device 300 by interlocking with the conventional unmanned device 300.

Accordingly, when using an arbitrary unmanned device 300, the disabled user may operate the pager 300a linked with the unmanned device 300 in order to receive a service dedicated to the disabled. The internal structure of the pager 300a is as shown in 300b. The pager 300a may include a configuration of a bell switch for confirming a user's button selection according to an embodiment, and a Bluetooth module (e.g., BLE 5.0 Chipset) that is a configuration for transmitting a wireless signal to the user terminal 100 in response thereto ) Can be included. In addition, the pager 300a may include components for implementing a UART interface and a USB interface environment, in addition to the components.

8 is a diagram illustrating a process of registering a member with a service authentication server according to an embodiment of the present invention.

As shown in FIG. 8, a system according to an embodiment of the present invention may include a user terminal 100, a service authentication server 200, and an unmanned device 300. In the process of registering an arbitrary user as a member in the service authentication server 200, an SNS authentication server 400 may be added and operated.

The process of registering an arbitrary user as a member in the service authentication server 200 is as follows.

First, the unmanned device 300 may perform operation 801 of requesting registration of the unmanned device to the service authentication server 200. In response to this, the service authentication server 200 may perform operation 802 of establishing a DB for each unmanned device. Accordingly, the service authentication server 200 may perform operation 803 of transmitting information (eg, registration ID) indicating that registration has been completed by the unmanned device to the service authentication server 200 to the unmanned device 300. Later, the service authentication server 200 may receive a registration ID from the unmanned device 300 and determine whether the unmanned device 300 is a device registered with the server 200.

In addition, the user terminal 100 may perform operation 804 of transmitting an app member registration (disabled member registration) request signal to the service authentication server 200. In addition, the service authentication server 200 may perform a user authentication operation as part of an app member registration operation. The service authentication server 200 may perform a user identity authentication operation based on user information. In this case, the SNS authentication server 400 may perform an identity authentication operation based on, for example, OAuth 2.0 standard 806. When identity authentication is completed, a signal indicating that the identity authentication information is valid can be transmitted from the SNS authentication server 400 to the service authentication server 200, and accordingly, the service authentication server 200 can complete registration of the user as a member with a disability. I can.

Thereafter, the service authentication server 200 may perform operation 808 of requesting the user terminal 100 to input additional information on a failure. Specifically, the service authentication server 200 may perform operation 808 of providing a type service selection menu corresponding to a degree of a failure (eg, information on a level of a disability), a failure type, and a failure type to the user terminal 100 side. Accordingly, the user may additionally select detailed items related to his/her disability characteristics or disability customized information in the user terminal 100 or input through typing. In addition, the user terminal 100 may perform operation 809 of providing detailed items related to the user's failure characteristics or failure customized information input by the user to the service authentication server 200.

In response to this, the service authentication server 200 may perform operation 810 of constructing a customized DB for each number, and perform operation 811 of transmitting a signal indicating completion of service registration to the user terminal 100. Through this, the user terminal 100 and the service authentication server 200 may perform operation 812 of completing app provisioning between devices.

9 is a diagram illustrating a process of providing a customized service for a disabled person according to an embodiment of the present invention.

The system according to an embodiment of the present invention may include an unmanned device 300 and a pager 300a interworking with at least one function of the unmanned device 300, a user terminal 100, and a service authentication server 200.

First, the unmanned device 300 may provide service location setting information of the unmanned device 300 to the pager 300a, and accordingly, the pager 300a may hold the service location setting information of the unmanned device 300.

Thereafter, as operation 902 in which the user terminal 100 approaches the unmanned device 300 within a preset distance occurs, the pager 300a may perform operation 903 of transmitting a service location code to the user terminal 100. In addition, the user terminal 100 may perform operation 904 of transferring the service location code and user number received from the pager 300a to the service authentication server 200. In this case, the user number may mean an identification number of a user, and this may mean a member number or a registration number that can confirm whether a member has been previously registered in the service authentication server 200.

The service authentication server 200 may check whether a corresponding user is a disabled person based on a service location code and a user number received from the user terminal 100 and perform operation 905 of logic a customized service code for each unmanned device. Thereafter, the service authentication server 200 may perform operation 906 of transferring the customized service code for the disabled, generated as a result of operation 905, to the unmanned device 300. In response, the unmanned device 300 may perform operation 907 of providing a customized service UI and a customized service function. An operation for the unmanned device 300 to provide a customized service according to a type of failure may include the following. First, the type of customized service of the unmanned device 300 is configured to change a set value (e.g., volume sound adjustment according to the degree of hearing impairment, display size adjustment according to the degree of visual impairment), and information is provided according to the main sense of use. Configuration to change the method (e.g., sound text data through the TTS module, text text through the STT module), configuration to add user preference functions (e.g., when outputting a warning sound, adding a flashing operation of the light emitting unit, sign language) A configuration for adding an interpretation screen to the side area, etc.) may be included.

10 is a diagram illustrating a process of authenticating a failure and supporting a customized service according to an embodiment of the present invention.

As shown in FIG. 10, according to various embodiments of the present invention, in a state in which the profile information of the disabled person generated as a result of being authenticated by the service authentication server 200 is stored in the user terminal 100, the user's disability authentication and customized service request The operation can be performed.

In the above embodiment, the'disabled person authorization and personal customized information update procedure' which stores and updates the disabled profile information in the user terminal 100, and the disabled user authenticates the profile information of the disabled in order to use the unmanned device and provides customized services from the unmanned device. It can be composed of'provisioning procedures for unmanned services for persons with disabilities' provided.

Specifically, the user terminal 100 may perform operation 1001 of detecting a user authentication attempt, such as clicking an authentication button on an in-app screen of the user terminal. Correspondingly, the user terminal 100 can perform operation 1002 of accessing the service authentication server 200 with the ARS under the running of the corresponding app, and at the same time, authenticate the user's phone number through the SSL encrypted data channel. It is possible to perform operation 1004 of transmitting to the server (the disabled person authorization ARS server) 200.

Thereafter, the service authentication server 200 doubles the calling information of the user terminal 100 collected by operations 1005, 1002, and 1004 for inquiring the disabled profile information by inquiring the disabled public DB 400 based on the calling number of the incoming call. It is possible to perform operation 1006 of checking whether or not the person with a disability matches. In this case, the public DB 400 for the disabled may refer to a device in which detailed information of the disabled having the phone number of the user terminal 100 of the disabled as a key value is encrypted and stored.

When it is confirmed that the user who has requested authentication through the disabled public DB 400 is a previously registered disabled person, the service authentication server (disabled authorization ARS server) 200 searches for a data channel that matches the calling number among the connected SSL encrypted data channels and provides the disabled profile information. It is possible to perform operation 1007 of transmitting to the user terminal 100.

Accordingly, the user terminal 100 performs operation 1008 of storing the received profile information for the disabled as in-app data. As described above, profile information for the disabled as data in the app of the user terminal 100 can serve as a welfare card for the disabled. In addition, the disabled profile information can be viewed in the user's personal terminal without going through a separate ARS authentication process each time it is used later, and by using this, it is possible to prove that the person with a disability is simply in case of using an unmanned device.

In the case of storing the disabled profile information as data in the app, two-step authentication checks are performed through the phone number of the user terminal 100 and the calling number received by the actual service authentication server 200. There is an effect that can more reliably prevent the problem of number manipulation and the theft of profile information for the disabled by non-disabled persons. In addition, the above method can prevent the leakage of personal information by using an SSL encrypted data channel, and since a person with a disability authority is granted by clicking a button in the app, the procedure can be simplified and accessibility can be improved.

After operation 1008, the user terminal 100 may update the stored disabled profile information through an interaction with the service authentication server 200. Specifically, the user terminal 100 may perform operation 1009 of registering information tailored to the disabled to the service authentication server 200. In response thereto, the service authentication server 200 may perform an operation 1010 of performing an update in response to the received customized information and an operation 1011 of informing the user terminal 100 that registration of the customized service is completed. Accordingly, operation 1012 in which personalized information for the disabled is updated in the user terminal 100 may be performed.

Thereafter, when the user terminal 100 wants to use the unmanned device 300, the user terminal 100 may authenticate that the person is a disabled person based on the disabled profile information stored in the app, and may receive a disabled person benefit or a service customized for disability characteristics.

Specifically, the user terminal 100 may perform operation 1013 of receiving the ID of the unmanned device through wireless communication in order to authenticate the disabled person in the unmanned device 300. At this time, the unmanned device 300 may broadcast the ID information of the unmanned device to any user terminal 100 within a short distance through a method such as a beacon or Zigbee, and the user terminal 100 may receive the unmanned device ID based on this. According to various embodiments, it is possible to receive an unmanned device ID to the user terminal 100 by an NFC method instead of a beacon. In this case, the unmanned device 300 may request to perform a procedure related to authentication of the disabled person in the unmanned device through a signal transmitted by a broadcasting or NFC contact method transmitted to the user terminal 100 side.

Accordingly, the user terminal 100 may perform a series of processes of interpreting the authentication attempt procedure received in the app, checking the profile information for the disabled person stored in the app, and transmitting it to the unmanned device 300. Specifically, the user terminal 100 may perform operation 1016 of performing authentication of the user with a disability in the unmanned device 300 and transmitting service profile information for requesting a customized service corresponding to the type and degree of the disability. In response thereto, the unmanned device 300 may perform operation 1017 of displaying a customized service UI and providing a customized function.

In addition, the service profile information may be generated by operation 1014 of performing service provisioning based on the disabled profile stored in the app of the user terminal 100 and the unmanned device ID information under interlocking between the user terminal 100 and the service authentication server 200, and the provisioning The operation may be performed based on information confirmed through the interaction with the unmanned device provisioning DB 1015 of the service authentication server 200.

Accordingly, since the unmanned device 300 receives the profile information for the disabled person stored in the app of the user terminal 100, it is not necessary to perform the authentication procedure every time, and thus, it is possible to use it easily. Even if the WIFI/LTE) environment is not established, the service response environment can be improved by enabling the exchange of profile information for the disabled in the app with the unmanned device. In addition, in the case of the existing authentication process using the welfare card for the disabled, direct verification by the human eye was required, but this method can be automated by the verification procedure between devices and artificially granted the disabled person's authority is not possible. In addition, it is possible to use the profile information of the disabled person stored in the app even during late night hours or on holidays, and if the disabled profile is changed (eg, change of disability level, etc.), it is effective to perform the authentication process for the disabled again and reflect the changed situation immediately. .

In short, the system according to the embodiment of the present invention may be configured to include a user terminal, a server, and an unmanned device, and the user terminal 100 automatically executes a failure authentication application upon receiving a radio signal generated from the unmanned device. Accessing the server, providing authentication information for authenticating that the user is a disabled person to the server, and the server 200 determines whether the user is a previously registered disabled member based on the authentication information received from the user terminal, When it is confirmed that the member is a disabled member, authentication completion information is transmitted to the unmanned device or the user device, and a customized command signal for changing at least one type or set value of the serviced functions corresponding to the user's disability type is generated to unmanned It is transmitted to a device or a user device, and the unmanned device 300 transmits a wireless signal including registration information of the unmanned device to a user terminal meeting a preset condition, and based on the authentication completion information received from the server, one user It is possible to confirm that the person is a person with a disability, and to perform an operation to apply the person with a disability in response.

And at this time, the user terminal automatically executes the failure authentication application in response to the wireless signal received from the unmanned device, transmits authentication information for authenticating the disabled person through the failure authentication application to the server, and is transmitted from the server. Authentication completion information, an application driver receiving a custom command signal, a custom setting that changes and provides at least one of a text size and a sound volume displayed in response to the custom command signal upon receiving a custom command signal from the server It may be configured to include a conversion unit.

The user terminal includes a camera unit that photographs a user's sign language motion, a sensor unit that performs identity authentication based on the user's biometric information and detects various types of motion including tilting of the user terminal, and a user's voice and unmanned device It may include an audio processing unit that receives sound output from and outputs a matter to be delivered to a user in an audio format.

The customized setting conversion unit is a warning notification unit that changes or adds a warning sound or a warning message to be provided from the unmanned device to at least one of vibration and lamp notification of the user terminal based on the content of the customized command signal, the customized Based on the content of the command signal, an operation of providing textual sound output content to be provided from the unmanned device or a display setting control unit that adjusts the text size, based on the content of the custom command signal, to be provided from the unmanned device It may include an operation for converting and providing visual information into a sound format or a sound output control unit for adjusting a sound output setting value.

The server supports the disabled user to register as a member of the authentication service through the disability authentication application, but provides an authentication management unit that checks the user's disability, degree of disability, and disability type information, and provides unmanned device service through the information delivery method preferred by the user. In order to provide, it may include a customized service item management unit that supports directly selecting or adding a preferred service delivery method from the user.

In addition, the server supports to control the unmanned device through the user terminal and a payment item management unit that manages and guides the user by managing the discount benefit information applicable to the disabled user and the history of applying the discount benefit for each user. , It may include a relay support unit receiving the contents of the sign language input through the camera from the user terminal, extracting an operation command for the unmanned device from this, and transmitting the extracted operation command to the unmanned device.

In addition, the unmanned device performs an operation or adjustment of text size by converting the sound output content to be provided into text based on the content of the custom command signal received from the server, and converting the visual information to be provided into a sound format. It may include a customized service providing unit for adjusting the provided operation or sound output setting value.

In addition, the unmanned device may further include a pager that transmits a radio signal including registration information of the unmanned device to the user terminal in response to a user's button input, and the registration information of the unmanned device includes an installation location of the unmanned device, It may include the serial number of the unmanned device and information on the service field provided by the unmanned device.

Although the present invention has been described in detail with reference to the above-described examples, those skilled in the art can make modifications, changes, and modifications to these examples without departing from the scope of the present invention. In short, in order to achieve the intended effect of the present invention, it is not necessary to separately include all functional blocks shown in the drawings or to follow all the sequences shown in the drawings as shown in the order shown. Note that it may fall within the range.

100: user terminal
161: application driver
162: customized setting conversion unit
162a: warning notification unit
162b: Display setting control
162c: sound output control unit
200: server
230: Certification management department
240: customized service item management unit
250: payment item management unit
260: Relay support department
300: unmanned automation device
340: customized service provider

Claims (8)

In a system comprising a user terminal, a server, and an unmanned device,
The user terminal
In response to a wireless signal received from the unmanned device, a failure authentication application is automatically executed, and authentication information for authenticating the person with a disability through the failure authentication application is transmitted to the server, and authentication completion information and a customized command signal transmitted from the server An application driver receiving a signal; And
In response to receiving a custom command signal from the server, a custom setting converter configured to change and provide at least one of a text size and a sound volume displayed in response to the custom command signal; and
The customized setting conversion unit
A warning notification unit for changing or adding a warning sound or a warning message to be provided from the unmanned device to a notification in at least one of vibration and lamp notification of the user terminal based on the content of the customized command signal;
A display setting control unit configured to perform an operation of providing textual sound output contents to be provided from the unmanned device or adjusting a text size based on the contents of the custom command signal; And
And a sound output control unit that converts and provides visual information to be provided from the unmanned device into a sound format or adjusts a sound output setting value based on the content of the custom command signal; and
The server
Based on the authentication information received from the user terminal, it is determined whether or not a member with a disability is already registered, and when it is confirmed that the member with a disability, authentication completion information is transmitted to the unmanned device or the user device, and service is provided in response to the user's disability Generates a custom command signal for changing at least one type or a set value of the functions to be transmitted to the unmanned device or the user device,
The unmanned device
Transmits a wireless signal including registration information of an unmanned device to a user terminal meeting a preset condition, confirms that a user is a disabled person based on the authentication completion information received from the server, and performs a disabled application operation in response thereto And
The unmanned device
Based on the custom command signal received from the server, an operation or sound of providing textualized sound output content to be provided or adjusting the text size, and converting and providing visual information to be provided into a sound format A customized service providing unit for adjusting the output setting value; A customized service support system for an unmanned device according to failure authentication, comprising: a. delete The method of claim 1,
The user terminal
A camera unit for photographing a user's sign language motion;
A sensor unit for performing identity authentication based on the user's biometric information and detecting various types of motion including tilting of the user terminal;
An audio processing unit that receives the user's voice and sound output from the unmanned device, and outputs a matter to be transmitted to the user in an audio format. delete The method of claim 1,
The server
An authentication management unit that supports a user with a disability to register as a member of an authentication service through a disability authentication application, but checks the user's disability, degree of disability, and disability type information;
In order to provide an unmanned device service with a user's preferred information delivery method, a customized service item management unit that supports direct selection or addition of a preferred service delivery method from the user; Device's customized service support system. The method of claim 5,
The server
A payment item management unit that manages discount benefit information applicable to a user with a disability and a history of applying the discount benefit for each user to guide the user;
It supports to control the unmanned device through the user terminal, but receives voice input and sign language input through the camera from the user terminal, extracts the operation command for the unmanned device from this, and transfers the extracted operation command to the unmanned device. A relay support unit for transmitting; A customized service support system for an unmanned device according to failure authentication, comprising: a. delete The method of claim 1,
The unmanned device
It is configured to further include a pager for transmitting a wireless signal including registration information of the unmanned device to the user terminal in response to the user's button input,
The registration information of the unmanned device is
A customized service support system for an unmanned device according to failure authentication, comprising: an installation location of an unmanned device, a serial number of the unmanned device, and information on a service field provided by the unmanned device.

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