KR102140761B1 - Method and apparatus for providing work assist service - Google Patents

Abstract

Disclosed is a method and apparatus for providing a business help service. The method for providing a service service may include a step in which the service service server receives a service request from a user device, and a process in which the service service server sends a response to the service request to the user device, wherein the service request is performed by the service service server. It may be a request for at least one of a plurality of services that can be provided.

Description

Method and apparatus for providing work assist service

The present invention relates to a business assistance service, and more particularly, to a method and apparatus for providing a business assistance service.

The increase in work productivity and the increase in work efficiency were the subjects of research since the industrial society. Currently, due to the development of electronic devices and communication networks, research on a method for increasing the work efficiency of users through a work device has continued, and various applications have been developed to assist the work of the user.

In addition, in modern society, more people value work life balance than those who want high salaries according to work.

Along with these social changes, a large number of programs and applications have appeared to help users work.

KR 10-2007-0077252

One aspect of the present invention provides a method for providing business assistance services.

Another aspect of the present invention provides an apparatus for performing a method for providing a business help service.

A method for providing a service service in accordance with an aspect of the present invention may include a step in which a service service server receives a service request from a user device and the service service server transmits a response to the service request to the user device. However, the service request may be a request for at least one service among a plurality of services that can be provided by the business help server.

Meanwhile, the plurality of services include an assistance service, a criminal colombo service, a view gate service, and a daily statistical time service, wherein the assistance service is a service for remittance or delivery of prizes on a set date, and the criminal colombo service is As a service for the management of a call CS (customer service), it is a service for the sabotage of the agent and the convenience of the call management of the agent, the view gate service is a service for providing a statistics page for a third company, and the daily statistics time service May be a service for providing a key performance indicator (KPI) for each department.

In addition, the plurality of services further includes a Mr Bot service, an extraction service, a mica service, an I love structured query language (SQL) service, and an open application programming interface (API) service, and the Mr Bot service is an automatic performing robot. The service for observing the log, the service for extracting is a predefined template service for complex query for retention, the mica service is a corporate vehicle operation history management service, and the I love SQL service is a service for supporting database access at a remote location In addition, the open API service may be a service for monitoring a syndication API communication log with another server.

In addition, the plurality of services further includes a log catcher service, a bulletin board service (BBS) result service, a DA result service, a friend introduction service, and a one-click agreement service, and the log catcher service is a service for collecting user information, The BBS result service is a service that provides a bulletin board response status statistics page, the DA result service is a service for analyzing display banners and external advertisements, and the friend introduction service is a service for managing each user's grade, and the one-click The agreement service may be a service for one-click delivery of the agreement.

A task assistance server performing a method for providing a task assistance service according to another aspect of the present invention includes a processor, wherein the processor receives a service request from a user device and transmits a response to the service request to the user device Although implemented, the service request may be a request for at least one service among a plurality of services provided by the business help server.

Meanwhile, the plurality of services include an assistance service, a criminal colombo service, a view gate service, and a daily statistical time service, wherein the assistance service is a service for remittance or delivery of prizes on a set date, and the criminal colombo service is As a service for the management of a call CS (customer service), it is a service for the sabotage of the agent and the convenience of the call management of the agent, the view gate service is a service for providing a statistics page for a third company, and the daily statistics time service May be a service for providing a key performance indicator (KPI) for each department.

In addition, the plurality of services further includes a Mr Bot service, an extraction service, a mica service, an I love structured query language (SQL) service, and an open application programming interface (API) service, and the Mr Bot service is an automatic performing robot. The service for observing the log, the service for extracting is a predefined template service for complex query for retention, the mica service is a corporate vehicle operation history management service, and the I love SQL service is a service for supporting database access at a remote location In addition, the open API service may be a service for monitoring a syndication API communication log with another server.

In addition, the plurality of services further includes a log catcher service, a bulletin board service (BBS) result service, a DA result service, a friend introduction service, and a one-click agreement service, and the log catcher service is a service for collecting user information, The BBS result service is a service that provides a bulletin board response status statistics page, the DA result service is a service for analyzing display banners and external advertisements, and the friend introduction service is a service for managing each user's grade, and the one-click The agreement service may be a service for one-click delivery of the agreement.

In the method and apparatus for providing a business help service according to an embodiment of the present invention, functions necessary for user's business and business management are provided/managed through one business program, and business processing efficiency and business management efficiency are increased through the business program. Can be.

1 is a conceptual diagram showing a business help service provided by a business help server according to an embodiment of the present invention.
2 is a conceptual diagram illustrating a related work area for each service according to an embodiment of the present invention.
3 is a conceptual diagram showing an assistance service according to an embodiment of the present invention.
4 is a conceptual diagram showing a daily statistical time service according to an embodiment of the present invention.
5 is a conceptual diagram showing a criminal colombo service according to an embodiment of the present invention.
6 is a conceptual diagram showing an extraction service according to an embodiment of the present invention.
7 is a conceptual diagram showing a mica service according to an embodiment of the present invention.
8 is a conceptual diagram illustrating an I love SQL service according to an embodiment of the present invention.
9 is a conceptual diagram showing a one-click agreement service according to an embodiment of the present invention.
10 is a conceptual diagram illustrating a friend introduction service according to an embodiment of the present invention.
11 is a conceptual diagram illustrating a user service support service according to an embodiment of the present invention.

For a detailed description of the present invention, which will be described later, reference is made to the accompanying drawings that illustrate, by way of example, specific embodiments in which the present invention may be practiced. These examples are described in detail enough to enable those skilled in the art to practice the present invention. It should be understood that the various embodiments of the invention are different, but need not be mutually exclusive. For example, certain shapes, structures, and properties described herein may be implemented in other embodiments without departing from the spirit and scope of the invention in connection with one embodiment. In addition, it should be understood that the location or placement of individual components within each disclosed embodiment can be changed without departing from the spirit and scope of the invention. Therefore, the following detailed description is not intended to be taken in a limiting sense, and the scope of the present invention, if appropriately described, is limited only by the appended claims, along with all ranges equivalent to those claimed. Like reference numerals in the drawings refer to the same or similar functions throughout the several aspects.

Hereinafter, preferred embodiments of the present invention will be described in more detail with reference to the drawings.

1 is a conceptual diagram showing a business help service provided by a business help server according to an embodiment of the present invention.

Referring to FIG. 1, the business assistance service is an assistance service 100, a criminal colombo service 105, a view gate service 110, a daily statistical time service 115, a mr bot service 120, and an extraction service ( 125), mica service (130), I love SQL service (135), open API service (140), log catcher (log catcher) service (145), BBS result (result) service (150), DA result (result) It may include a service 155, a friend referral service 160, and a one-click agreement service 165.

The assistance service 100 may be a service for management of remittance (or delivery) of the prize itself. The assistance service 100 may be a service for providing convenience to a user requesting a money transfer in addition to a designated date. The assistance service 100 is divided into three categories: a search unit, a request unit, and an output unit, and can increase work productivity of the policy team, consultation team, and settlement team.

Criminal Colombo service 105 may be a service for supervising call CS. The criminal colombo service 105 can efficiently supervise the counseling team's telephone counseling CS. It can be largely divided into 1) a tool for management of fraud and tariff management of agents, and 2) a tool that provides convenience for agent call management. Additional tools may include call analytics, database pages, and reservations.

The view gate service 110 may be a service for providing a statistics page for a third company. The page provided by the view gate service 110 may be a page for providing statistics of an outsourcing channel. In accordance with the privacy policy and internal security regulations, it is necessary to provide information dualization of in-house and outsourcing. The view gate service 110 can directly check the performance of the outsourcing manager and promote the productivity of the sales team.

The daily statistical time service 115 may be a service for providing a key performance indicator (KPI) for each department. It is a tool to provide KPIs for each module/department, and services can be classified into 1) for management teams 2) for consulting teams and 3) for burial. It provides a clear interface and real-time updates can be supported using Ajax communication technology.

The Mr Bot service 120 may be a service for observing an automatic robot log. In our web server, 7 autonomous robots (Cron) are running for 24 hours, and among them, it can be made to easily monitor the log of the robot's behavior that performs automatic registration.

The extracting service 125 may be a complex query language predefined template service for retention. Segmentation by demographics, interest base, and season/period may be necessary for customer retention activities. For this, management convenience can be improved by pre-defining a complex query. Excel Mania and Retention Club may exist as additional tools.

The mica service 130 may be a corporate vehicle driving history management tool. It is a tool developed by the National Tax Service's “Order History Entry Order” by the National Tax Service in 2015 and is an online migration version of the Vehicle Operation Record Book.

The structured query language (I love SQL) service 135 may be a service for supporting remote database access. Our database can only be accessed from designated locations according to security regulations, but intermittent access issues occur at remote locations that require emergency. At this time, it may be a back door made to allow access to the database from a third remote location.

The open application programming interface (API) service 140 may be a service for observing a portal service (eg, NAVER) syndication communication log. It may be a page created to easily monitor the syndication API communication log between our server and portal service. Syndication communication may be a mutual agreement between us and Naver to link document information (content).

The log catcher service 145 may be a user information collection tool. When a large number of subscriptions are made through the API, login and attack activities for negative purposes are also frequent. The log catcher service is an information collection device created to defend against this. It defines the user's IP (internet protocol) and UID (user, identification, unique identifier) of the user accessing the website, which leads to the spread of false information or malicious attacks. In this case, it may be a tool for preparing evidence for criminal reporting.

The bulletin board service (BBS) result service 150 may be a bulletin board response status statistics page service. When a large number of online customer interactions are made online, a statistical page can be provided to monitor the performance of individual online counselors at a glance.

The DA result service 155 may be a service for display banner and external advertisement analysis. The DA result service can be used as a tool to analyze the advertising performance of various external media such as the faculty member's mutual aid association, Talji Daily, and open market.

The friend introduction service 160 may be a service for managing a user. Users may be classified into specific classes, and gifts may be sent according to user classes. The system that provides work assistance services includes a registration unit, an automatic verification unit, and an output unit, and the productivity of the marketing team can be increased.

The one-click agreement service 165 may provide a one-click agreement delivery service. The one-click contract service 165 may be a service for easily sending out a contract written with warranty details to a service subscriber.

A system that provides business help service includes automatic mail verification function and automatic clustering, and real-time transaction using Ajax communication technology may be possible.

2 is a conceptual diagram illustrating a related work area for each service according to an embodiment of the present invention.

Referring to FIG. 2, the work area can be divided into consultation, online customer service (CS), settlement/policy, reception, marketing, development, sales, management/operation.

Assistance services are related to the consultation and reception areas.

Criminal Colombo services are related to the counseling and management/operation areas.

The view gate service is related to the marketing area and the sales area.

The daily statistical time service is related to the marketing area and the sales area.

Mr Bot service is related to the marketing area.

The service is related to the marketing and development areas.

Mycar service is related to sales area and management/operation area.

I love SQL service is related to development area.

Open API service is related to marketing and development.

The log catcher service is related to the online CS area and the management/operation area.

The BBS results service is related to the online CS domain.

DA results services are related to the marketing domain.

Friend referral service is related to counseling area, online CS area and marketing area.

The one-click agreement service is related to the consultation area and the reception area.

3 is a conceptual diagram showing an assistance service according to an embodiment of the present invention.

Referring to FIG. 3, in the assistance service, a service provision date, bank information related to service provision, amount information, subscriber information, current form information according to the service, requester information, and child information may be provided.

The administrator can provide convenience to a user requesting a remittance of a prize in addition to a designated date through the assistance service. In this way, prize-related services may be provided to users by date.

4 is a conceptual diagram showing a daily statistical time service according to an embodiment of the present invention.

In Fig. 4, a daily statistical time service is disclosed. The daily statistical time service can be divided into agents and management/operation.

The daily statistics service for an agent may provide information on call work performed for a certain period (for example, one day) for each agent.

The daily statistics service for management/operation can provide statistical information on each of the tasks performed by hired employees. For example, statistical information on each of the tasks performed includes the last update time information, internet reception waiting information, internet reception information, water purifier reception information, collection reception information, customer relation management (CRM) customer list, inquiry quantity information, comments It may include information on the number of respondents.

In addition, information on tasks performed for a certain period of time may be provided through a daily statistical time service according to factors set according to the purpose of the task.

5 is a conceptual diagram showing a criminal colombo service according to an embodiment of the present invention.

Referring to FIG. 5, when tracking of a user or work is required, a criminal colombo service may be performed. Specifically, the criminal Colombo service can effectively supervise the counseling team's telephone counseling CS. It can be largely divided into 1) a tool for the management of fraud and tariffs of the agent, and 2) a tool that provides the convenience of agent call management.

For example, the detective Colombo service can track the case where the first and last recipients are different in Speed Online through the speed web fraud tracking function.

The erroneous call verification function can measure the call time (seconds) of an erroneous call in Office CRM.

The call merge verification function can track the history of combining two cell phone numbers into one in Office CRM.

The function that has not been called yet can be extracted by filtering out calls that have not been made in Office CRM.

6 is a conceptual diagram showing an extraction service according to an embodiment of the present invention.

Referring to FIG. 6, the extraction service may be a complex query dictionary definition template service for retention. Segmentation by demographics, interest base, and season/period may be necessary for customer retention activities. For this, management convenience can be improved by pre-defining a complex query. Excel Mania and Retention Club may exist as additional tools.

For example, when information on a customer using a specific service is required, data according to the extraction conditions may be extracted by setting necessary elements/conditions for extraction.

7 is a conceptual diagram showing a mica service according to an embodiment of the present invention.

Referring to FIG. 7, the mica service may be implemented to manage information on the driving record of the vehicle.

The mica service can provide information related to vehicle operation such as date, vehicle, user, purpose of use, mileage, and dashboard.

8 is a conceptual diagram illustrating an I love SQL service according to an embodiment of the present invention.

Referring to FIG. 8, the I love SQL service may be a service for supporting remote database access. The database can be accessed only from a designated place according to the security regulations, but access issues at remote locations that require emergency may occur intermittently. In this case, it may be possible to access the database from a third remote location through the I love SQL service.

9 is a conceptual diagram showing a one-click agreement service according to an embodiment of the present invention.

Referring to FIG. 9, in the one-click agreement service, the one-click delivery service of the agreement may be provided. The one-click agreement service may be a service for easily sending an agreement with a warranty statement to a service subscriber.

Documents such as agreements according to the user's contract information (or product purchase information) can be delivered to the user with a single click.

10 is a conceptual diagram illustrating a friend introduction service according to an embodiment of the present invention.

Referring to FIG. 10, a friend introduction service may be a service for managing a user. Users can be classified into specific classes, and gifts can be sent by user class.

11 is a conceptual diagram illustrating a user service support service according to an embodiment of the present invention.

In FIG. 11, the work help server may increase the work efficiency of the user based on the previous work record in order to improve the work efficiency of the user.

For example, a plurality of services may be modularized and run on the user's user device. The task assistance server may provide a plurality of services, and only modules related to required services among modules related to the plurality of services may be selectively transmitted to the user device.

For example, assistance service provided by the business help server, criminal colombo service, view gate service, daily statistics time service, Mr Bot service, extract service, mica service, I love SQL service, open API service, log catcher Among the (log catcher) service, BBS result service, DA result service, friend referral service, one-click agreement service, assistance service to the user device, criminal colombo service, view gate service, day statistics time service only If necessary, a case can be assumed.

The work help server may transmit a service related module necessary for a user to a user device in consideration of a user use service, a user service use frequency, and the like based on the user's work record.

Thereafter, the service-related module in the user device may be located on the user interface in consideration of the frequency of use of the service by the user. In addition, an interaction relationship between modules selected by the user may be set according to the user's selection.

For example, if the assist service, criminal colombo service, view gate service, and daily statistics time service are user-use services, consider the frequency of use of the assistance service, criminal colombo service, view gate service, and daily statistics time service. By doing so, the position of the user interface can be adjusted. For example, when the assist service is the most used among the assist service, the criminal colombo service, the view gate service, and the daily statistical time service, the icon having the highest priority or the largest area image on the user interface is assisted. It can be assigned to a service. That is, re-adjustment of the user interface may occur according to the frequency of use of the service-related module of the user. In addition, the user interface may be re-adjusted by a user by dragging and dropping according to a user's work order.

In addition, service-related modules may be grouped and transmitted based on relationships between modules. For example, the assistance module can form a single module group with the gate service, the daily statistics time service, the mr bot service, the extract service, and the module group may be formed by collecting service module usage records of existing users. Can. The module group can be adaptively changed according to a change in the user's work type.

The above-described method may be implemented as an application or in the form of program instructions that can be executed through various computer components to be recorded on a computer-readable recording medium. The computer-readable recording medium may include program instructions, data files, data structures, or the like alone or in combination.

The program instructions recorded on the computer-readable recording medium are specially designed and configured for the present invention, and may be known and available to those skilled in the computer software field.

Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical recording media such as CD-ROMs, DVDs, and magneto-optical media such as floptical disks. media), and hardware devices specifically configured to store and execute program instructions such as ROM, RAM, flash memory, and the like.

Examples of program instructions include not only machine language codes produced by a compiler, but also high-level language codes that can be executed by a computer using an interpreter or the like. The hardware device may be configured to operate as one or more software modules to perform processing according to the present invention, and vice versa.

Although described above with reference to embodiments, those skilled in the art understand that various modifications and changes can be made to the present invention without departing from the spirit and scope of the present invention as set forth in the claims below. Will be able to.

Claims (3)

How to provide business help services,
Receiving, by the work help server, a service request from a user device; And
And transmitting, by the work help server, a response to the service request to the user device.
The service request is a request for at least one of a plurality of business help services that can be provided by the business help server,
When tracking of a user or work is required, the work help server transmits a detective colombo service related module corresponding to a detective colombo service for supervising the call CS included in the plurality of work help services to the user device,
The criminal colombo service includes a speed web fraud tracking function for performing tracking of cases where the first and last recipients are different, the verification function of the outgoing call to measure the call time of the outgoing call in the office CRM, and two functions in the office CRM. Includes a call merge verification function to track the history of merging cell phone numbers with one, and a function that has not yet been called to filter out and extract calls that have not been made from Office CRM.
The plurality of business help services,
An assistance service that provides a service providing date, bank information related to service provision, amount information, payment form information according to the service, requester information, and attractor information, and provides a prize management service to users by date;
A view gate service providing a statistics page for a second company;
One-day statistical service that provides KPIs for each department categorized for operational staff, counseling team and burial;
An extracting service that provides a complex query query predefined template service for retention in which complex query words for segmentation by demographic, interest-based, season, and base for customer retention activities are predefined;
I love SQL service that supports connection from a remote site to a database according to a connection issue occurring at a remote site in urgent need; And
A friend introduction service that classifies users into specific classes and sends gifts by user level
How to include. According to claim 1,
The plurality of services,
The method further comprising a Mr Bot service, an extract service, a mica service, an open API service, a log catcher service, a BBS result service, a DA result service, and a one-click agreement service. delete

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