KR102177674B1 - Method and apparatus for providing work assist service - Google Patents

Abstract

Disclosed are a method and apparatus for providing a service for work assistance. The method of providing a work assistance service may include the step of receiving a service request from the user device by the work assistance server and the step of transmitting a response to the service request to the user device by the work assistance server, but the service request is performed by the work assistance server. It may be a request for at least one service among a plurality of services that can be provided.

Description

Method and apparatus for providing work assist service TECHNICAL FIELD

The present invention relates to a work assistance service, and more particularly, to a method and apparatus for providing a work assistance service.

Increasing work productivity and work efficiency were the subjects of research after the industrial society. Even now, due to the development of electronic devices and communication networks, research on a method of increasing the work efficiency of users through work devices continues, as well as various applications to help users work.

In addition, in the modern society, more and more people value work life balance than those who want a high salary for work.

In accordance with these social changes, a number of programs and applications to help users' work have appeared.

KR 10-2007-0077252

An aspect of the present invention provides a method of providing a service for work assistance.

Another aspect of the present invention provides an apparatus for performing a method for providing a work assistance service.

A method of providing a work assistance service according to an aspect of the present invention may include receiving, by a work assistance server, a service request from a user device, and transmitting, by the work assistance server, a response to the service request to the user device. However, the service request may be a request for at least one service among a plurality of services that can be provided by the work assistance server.

Meanwhile, the plurality of services includes an assistance service, a detective colombo service, a view gate service, and a daily statistical time service, and the assistance service is a service for remittance or delivery of prizes on a set date, and the detective colombo service As a service for the management of call customer service (CS), it is a service for the sabotage of the counselor and the convenience of call management of the counselor, and the view gate service is a service for providing a statistics page for a third company, and the daily statistics time service May be a service for providing a key performance indicator (KPI) for each department.

In addition, the plurality of services further include a Mr. bot service, an extract service, a mycar service, an I love SQL (structured query language) service, and an open application programming interface (API) service, and the Mr. bot service is an automatic execution robot It is a service for observation of logs, and the extract service is a predefined template service for complex query words for retention, the mycar service is a corporate vehicle operation history management service, and the I love SQL service is a service for supporting access to a database in a remote location. And, the open API service may be a service for monitoring a syndication API communication log with another server.

In addition, the plurality of services further include a log catcher service, a bulletin board service (BBS) result service, a DA result service, a friend introduction service, and a one-click agreement service, and the log catcher service is a service for collecting user information, The BBS result service is a service that provides a statistics page for the status of a bulletin board, and the DA result service is a service for analyzing display banners and external advertisements, and the friend introduction service is a service for managing each user's grade, and the one-click The agreement service may be a service for sending one-click agreement.

A work assistance server performing a work assistance service providing method according to another aspect of the present invention includes a processor, wherein the processor receives a service request from a user device and transmits a response to the service request to the user device. Implemented, the service request may be a request for at least one service among a plurality of services that can be provided by the work assistance server.

Meanwhile, the plurality of services includes an assistance service, a detective colombo service, a view gate service, and a daily statistical time service, and the assistance service is a service for remittance or delivery of prizes on a set date, and the detective colombo service As a service for the management of call customer service (CS), it is a service for the sabotage of the counselor and the convenience of call management of the counselor, and the view gate service is a service for providing a statistics page for a third company, and the daily statistics time service May be a service for providing a key performance indicator (KPI) for each department.

In addition, the plurality of services further include a Mr. bot service, an extract service, a mycar service, an I love SQL (structured query language) service, and an open application programming interface (API) service, and the Mr. bot service is an automatic execution robot It is a service for observation of logs, and the extract service is a predefined template service for complex query words for retention, the mycar service is a corporate vehicle operation history management service, and the I love SQL service is a service for supporting access to a database in a remote location. And, the open API service may be a service for monitoring a syndication API communication log with another server.

In addition, the plurality of services further include a log catcher service, a bulletin board service (BBS) result service, a DA result service, a friend introduction service, and a one-click agreement service, and the log catcher service is a service for collecting user information, The BBS result service is a service that provides a statistics page for the status of a bulletin board, and the DA result service is a service for analyzing display banners and external advertisements, and the friend introduction service is a service for managing each user's grade, and the one-click The agreement service may be a service for sending one-click agreement.

In the method and apparatus for providing a work assistance service according to an embodiment of the present invention, functions necessary for user work and work management are provided/managed through one work program, and work processing efficiency and work management efficiency are increased through such work program. Can be.

1 is a conceptual diagram showing a work assistance service provided by a work assistance server according to an embodiment of the present invention.
2 is a conceptual diagram showing a business area related to each service according to an embodiment of the present invention.
3 is a conceptual diagram showing an assistance service according to an embodiment of the present invention.
4 is a conceptual diagram showing a daily statistical time service according to an embodiment of the present invention.
5 is a conceptual diagram showing a detective collaboration service according to an embodiment of the present invention.
6 is a conceptual diagram showing an extract service according to an embodiment of the present invention.
7 is a conceptual diagram showing a my-car service according to an embodiment of the present invention.
8 is a conceptual diagram showing an I love SQL service according to an embodiment of the present invention.
9 is a conceptual diagram showing a one-click agreement service according to an embodiment of the present invention.
10 is a conceptual diagram showing a friend introduction service according to an embodiment of the present invention.
11 is a conceptual diagram showing a user work support service according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE INVENTION The detailed description of the present invention to be described later refers to the accompanying drawings, which illustrate specific embodiments in which the present invention may be practiced. These embodiments are described in detail sufficient to enable a person skilled in the art to practice the present invention. It is to be understood that the various embodiments of the present invention are different from each other, but need not be mutually exclusive. For example, certain shapes, structures, and characteristics described herein may be implemented in other embodiments without departing from the spirit and scope of the present invention in relation to one embodiment. In addition, it is to be understood that the location or arrangement of individual components within each disclosed embodiment may be changed without departing from the spirit and scope of the present invention. Accordingly, the detailed description to be described below is not intended to be taken in a limiting sense, and the scope of the present invention, if properly described, is limited only by the appended claims, along with all scopes equivalent to those claimed by the claims. Like reference numerals in the drawings refer to the same or similar functions over several aspects.

Hereinafter, preferred embodiments of the present invention will be described in more detail with reference to the drawings.

1 is a conceptual diagram showing a work assistance service provided by a work assistance server according to an embodiment of the present invention.

Referring to FIG. 1, the work assistance service includes an assistance service 100, a detective collaboration service 105, a view gate service 110, a daily statistical time service 115, a Mr. bot service 120, and an extract service ( 125), My Car service (130), I love SQL service (135), Open API service (140), log catcher service (145), BBS result service (150), DA result (result) A service 155, a friend introduction service 160, and a one-click agreement service 165 may be included.

The assistance service 100 may be a service for managing the remittance (or delivery) of the prize itself. The assistance service 100 may be a service for providing convenience to a user who requests a remittance of a prize other than a designated date. The assistance service 100 is divided into three categories: a search unit, a request unit, and an output unit, and can increase the productivity of the policy team, the counseling team, and the settlement team.

The detective colombo service 105 may be a service for supervising a call CS. The detective collaboration service 105 can effectively supervise the telephone consultation CS of the consultation team. It can be largely divided into 1) a tool for managing illegality and neglect of counselors, and 2) a tool that provides convenience in call management for counselors. Additional tools may include call analytics, database pages, and reservations.

The view gate service 110 may be a service for providing a statistics page for a third party. The page provided by the view gate service 110 may be a page for providing statistics of an outsourcing channel. In accordance with the personal information handling policy and internal security regulations, it is necessary to provide dual information for in-house and outsourcing. The view gate service 110 allows the outsourcing manager to directly check the performance and promote the productivity of the sales team.

The daily statistics hour service 115 may be a service for providing a key performance indicator (KPI) for each department. It is a tool to provide KPI for each module/department, and services can be classified as 1) for the management team, 2) for the consultation team, and 3) for the acquisition. It provides a clear interface, and real-time updates can be supported using Ajax communication technology.

The Mr. bot service 120 may be a service for observing an automatically executed robot log. In our web server, 7 auto-executable robots (Cron) are running for 24 hours, of which it can be created to easily monitor the behavior history (log) of the robot performing automatic registration.

The extract service 125 may be a complex query word predefined template service for retention. For customer retention activities, segmentation by demographics, interest base, and season/period may be necessary. Management convenience may be improved by defining a complex query for this purpose in advance. As additional tools, there may be Excel Mania and Retention Club.

The my-car service 130 may be a tool for managing corporate vehicle operation history. It is an online migration version of the vehicle operation record as a tool developed by the National Tax Service's “Company Vehicle Operation Record Entry Order” in 2015.

The I love SQL (structured query language) service 135 may be a service for supporting access to a database in a remote location. Our database can only be accessed from a designated place in accordance with the security regulations, but connection issues from remote locations that require urgent need intermittently occur. In this case, it may be a backdoor made to allow access to the database from a third remote location.

The open API (application programming interface) service 140 may be a service for observing a portal service (eg, NAVER) syndication communication log. It may be a page created to easily monitor the syndication API communication log (Log) between our server and the portal service. Syndication communication may be a mutual agreement for linking document information (content) between us and Naver.

The log catcher service 145 may be a tool for collecting user information. When a large number of subscriptions are made through the API, negative logins and attacks are also frequent. The log catcher service is an information collection device created to defend against this, and it defines the IP (internet protocol) and UID (user, identification, unique identifier) of the user who accesses the website to cause the spread of false information or malicious attacks. In this case, it can be a tool for preparing evidence for criminal reporting.

The bulletin board service (BBS) result service 150 may be a bulletin board response status statistics page service. In the case where a large number of online customer interactions are conducted online, a statistical page that can monitor the performance of individual online counselors at a glance and by period may be provided.

The DA result service 155 may be a service for analyzing display banners and external advertisements. The DA result service can be used as a tool to analyze the advertising performance of various external media such as the faculty and staff mutual aid association, the Tanji Ilbo, and the open market.

The friend introduction service 160 may be a service for management of a user. Users can be classified into specific levels, and gifts can be sent according to user levels. A system that provides work assistance services includes a registration unit, an automatic verification unit, and an output unit, and can increase the productivity of the marketing team.

The one-click agreement service 165 may provide a one-click agreement delivery service. The one-click agreement service 165 may be a service for easily sending an agreement in which warranty details are described to a service subscriber.

A system that provides work assistance services includes automatic mail verification and automatic clustering, and real-time transactions using Ajax communication technology may be possible.

2 is a conceptual diagram showing a business area related to each service according to an embodiment of the present invention.

Referring to FIG. 2, the work area can be divided into consultation, online customer service (CS), settlement/policy, reception, marketing, development, sales, and management/operation.

The assistance service is related to the consultation area and the reception area.

Criminal Colombo service is related to the area of counseling and management/operation.

The view gate service is related to the marketing area and sales area.

The daily statistics hour service is related to the marketing area and sales area.

Mr. Bot service is related to the marketing area.

Extract service is related to marketing and development.

My Car service is related to the sales area and management/operation area.

I love SQL service is related to the development area.

Open API services are related to the marketing and development areas.

Log catcher service is related to online CS area and management/operation area.

The BBS results service is related to the online CS domain.

DA result service is related to the marketing area.

The friend referral service is related to the consultation area, online CS area, and marketing area.

One-click agreement service is related to the consultation area and the reception area.

3 is a conceptual diagram showing an assistance service according to an embodiment of the present invention.

Referring to FIG. 3, in the assistance service, a service provision date, service provision-related bank information, amount information, subscriber information, current type information according to the service, requestor information, attractor information, and the like may be provided.

The administrator can provide convenience to users who request remittance of prizes outside of the specified date through the assistance service. In this way, a prize-related service may be provided to users by date.

4 is a conceptual diagram showing a daily statistical time service according to an embodiment of the present invention.

In FIG. 4, a daily statistical time service is started. Daily statistics hour service can be divided into counselor use and management/operation use.

The daily statistics service for counselors may provide information on call work performed for a certain period (eg, one day) for each counselor.

The daily statistics service for management/operation can provide statistical information on each job performed by hired employees. For example, statistical information for each task performed includes information on the last update time, information on waiting for online reception, information on reception on the Internet, information on receiving water purifiers, information on purchase receipts, customer relation management (CRM) customer list, information on number of inquiries, and comments. It may include information on the number of responses.

In addition, information on tasks performed for a certain period of time according to factors set according to the purpose of the task may be provided through a daily statistical time service.

5 is a conceptual diagram showing a detective collaboration service according to an embodiment of the present invention.

Referring to FIG. 5, when tracking for a user or a task is required, a detective collaboration service may be performed. Specifically, the detective collaboration service can effectively supervise the telephone consultation CS of the consultation team. It can be largely divided into 1) a tool for managing illegality and neglect of counselors and 2) a tool that provides convenient call management for counselors.

For example, the detective colombo service can perform a tracking on a case in which the first and final recipients are different in Speed Online through the speed web fraud tracking function.

The false call verification function can measure the call time (seconds) of the false call in Office CRM.

The call merge verification function can track the combination of two mobile phone numbers into one in Office CRM.

Calls that have not yet been made can be extracted by filtering out calls that have not been made in Office CRM.

6 is a conceptual diagram showing an extract service according to an embodiment of the present invention.

Referring to FIG. 6, the extracted service may be a complex query word predefined template service for retention. For customer retention activities, segmentation by demographics, interest base, and season/period may be necessary. Management convenience may be improved by defining a complex query for this purpose in advance. As additional tools, there may be Excel Mania and Retention Club.

For example, when information on a customer who has used a specific service is required, data according to the extraction condition may be extracted by setting elements/conditions necessary for extraction.

7 is a conceptual diagram showing a my-car service according to an embodiment of the present invention.

Referring to FIG. 7, a my-car service may be implemented to manage information on a driving record of a vehicle.

My-car service may provide information related to vehicle operation such as date, vehicle, user, purpose of use, driving distance, and dashboard.

8 is a conceptual diagram showing an I love SQL service according to an embodiment of the present invention.

Referring to FIG. 8, the I love SQL service may be a service for supporting remote database access. The database can only be accessed from a designated place in accordance with security regulations, but access issues from remote locations that require emergency may occur intermittently. In this case, it may be possible to access the database from a third remote location through the I love SQL service.

9 is a conceptual diagram showing a one-click agreement service according to an embodiment of the present invention.

Referring to FIG. 9, in the one-click agreement service, a one-click agreement sending service may be provided. The one-click agreement service may be a service for easily sending an agreement with warranty details to service subscribers.

A document such as an agreement according to the user's contract information (or product purchase information) can be delivered to the user with one click.

10 is a conceptual diagram showing a friend introduction service according to an embodiment of the present invention.

Referring to FIG. 10, the friend introduction service may be a service for managing users. You can classify users into specific levels and send gifts for each user level.

11 is a conceptual diagram showing a user work support service according to an embodiment of the present invention.

In FIG. 11, the work help server may increase the work efficiency of the user based on the previous work record in order to improve the work efficiency of the user.

For example, a plurality of services may be modularized and run on the user's user device. The work assistance server may provide a plurality of services, and only modules related to a necessary service among the modules related to a plurality of services may be selectively transmitted to the user device.

For example, assistance service provided by business help server, detective colombo service, view gate service, daily statistics hour service, mr bot service, extract service, mycar service, I love SQL service, open API service, log catcher Among the (log catcher) service, BBS result service, DA result service, friend referral service, and one-click agreement service, only assistance service, detective collaboration service, view gate service, and daily statistics hour service A case can be assumed if necessary.

The work help server may transmit a service-related module necessary for the user to the user device in consideration of the user service and the frequency of use of the user service based on the user's business record.

Thereafter, in the user device, the service related module may be located on the user interface in consideration of the user's service use frequency. In addition, an interaction relationship between modules selected by the user may be set according to the user's selection.

For example, if the Assistance Service, Detective Colombo Service, View Gate Service, and Daily Statistical Hours Service are User-Used Services, consider the frequency of user usage for the Assistance Service, Detective Colombo Service, View Gate Service, and Daily Statistical Hours service. Thus, the position of the user interface can be adjusted. For example, if the assistance service is the most used among the assistance service, detective colombo service, view gate service, and daily statistics hour service, the icon with the highest priority or the largest area image on the user interface is the assistance service. Can be assigned to services. That is, re-adjustment of the user interface may occur according to the frequency of use of the user's service-related module. In addition, according to the order of the user's work, the user can readjust the user interface by drag-and-drop method.

In addition, service-related modules may be grouped and transmitted based on a relationship between modules. For example, the assistance module can form one module group with the gate service, the daily statistics time service, the Mr. bot service, and the extract service. Such a module group is formed by collecting the service module usage records of existing users. I can. The module group can be adaptively changed according to the change of the user's work type.

The above-described method may be implemented as an application or in the form of program instructions that may be executed through various computer components and recorded in a computer-readable recording medium. The computer-readable recording medium may include program instructions, data files, data structures, etc. alone or in combination.

The program instructions recorded in the computer-readable recording medium may be specially designed and constructed for the present invention, and may be known and usable to those skilled in the computer software field.

Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical recording media such as CD-ROMs and DVDs, magnetic-optical media such as floptical disks. media), and a hardware device specially configured to store and execute program instructions such as ROM, RAM, flash memory, and the like.

Examples of the program instructions include not only machine language codes such as those produced by a compiler, but also high-level language codes that can be executed by a computer using an interpreter or the like. The hardware device may be configured to operate as one or more software modules to perform processing according to the present invention, and vice versa.

Although the above has been described with reference to embodiments, those skilled in the art will understand that various modifications and changes can be made to the present invention without departing from the spirit and scope of the present invention described in the following claims I will be able to.

Claims (3)

How to provide work assistance services,
Receiving, by the work assistance server, a service request from a user device; And
Including, by the work assistance server, transmitting a response to the service request to the user device,
The service request is a request for at least one of a plurality of work assistance services that can be provided by the work assistance server,
When tracking for a user or a task is required, the task help server transmits, to the user device, a detective colombo service related module corresponding to a detective colombo service for supervising call CS included in the plurality of task help services,
The detective collaboration service includes a speed web fraud tracking function for tracking when the first and final recipients are different, a false call verification function for measuring the call time of a false call in office CRM, and two in the office CRM. It includes a call merge verification function to track the details of the summed cell phone number into one, and a function that has not yet been called to filter out and extract calls that have not been made in Office CRM.
The business assistance server includes a service-related module required for the user among a plurality of service modules for each of the plurality of business assistance services in consideration of the user service and the frequency of use of the user service based on the existing business record of the user. To the user's device,
The service related module is located on the user interface in consideration of the frequency of use of the user service,
When there are a plurality of service-related modules, an interaction relationship between the plurality of work assistance service-related modules is set according to user input information, and a related module is selectively installed in the user device to increase the work efficiency of the user based on the previous work record. Transmitted,
The plurality of service-related modules are positioned and area determined on the user interface in a drag-and-drop method according to the user's work order,
The above plurality of business assistance services,
Assistance service that provides service provision date, service provision-related bank information, amount information, payment type information according to service, requestor information, and attractor information, and provides a prize management service to users by date;
View gate service that provides statistics page for a second company;
Daily statistics service that provides KPIs for each department classified for management, counseling and acquisition;
Extract service that provides a pre-defined template service for retention complex query words in which complex query words for segmentation by demographics, interest bases, seasons and bases for customer retention activities are predefined;
I love SQL service that supports access to the database from the remote site according to the access issue occurring in the remote place in need of emergency; And
Friend referral service that categorizes users into specific levels and sends gifts by user level
How to include. The method of claim 1,
The above plurality of business assistance services,
The method further comprising a Mr. Bot service, a My Car service, an open API service, a log catcher service, a BBS result service, a DA result service, and a one-click agreement service. delete

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