KR102139013B1 - Method, server and computer readable recording medium for managing reservation of accommodations - Google Patents

Abstract

Provided are a method for managing an accommodation reservation, and a server program and a computer-readable recording medium thereof. A server for managing the accommodation reservation of the present invention comprises: an information managing unit for receiving and managing first accommodation product information from each of a plurality of accommodations; an information storage unit for receiving and storing the first accommodation product information from the information management unit; and a channel linking unit for receiving the first accommodation product information stored in the information storage unit, and transforming the same to second accommodation product information to separately transmit the same to a plurality of accommodation reservation agencies providing different APIs. The channel linking unit separately transforms the first accommodation product information to the second accommodation product information suitable for standards of the different APIs provided to the accommodation reservation agencies to register the same in each of the accommodation reservation agencies, and transmits the second accommodation product information to the information storage unit. The information storage unit maps the second accommodation product information to the first accommodation product information received and stored from the information management unit, and stores the mapped information. Accordingly, accommodations and accommodation reservation agencies can be efficiently operated through preference, customer evaluation, and user behavior pattern analysis.

Description

METHOD, SERVER AND COMPUTER READABLE RECORDING MEDIUM FOR MANAGING RESERVATION OF ACCOMMODATIONS

The present invention relates to a method for managing accommodation reservation, a server and a computer-readable recording medium.

As the demand for travel increases, the use of lodging companies is increasing. Conventionally, when booking a lodging company, a reservation must be made by calling the lodging company, or a reservation has been made by accessing the lodging company's individual homepage. However, in this case, there was a inconvenience that the user had to call the lodging company individually or access the homepage.

In order to solve this problem, recently, a single lodging agency, in partnership with a number of lodging companies, categorizes rooms by region/price and provides them to consumers, so that consumers can easily select multiple rooms Reservation services are a success. Services such as Hotels.com™ and Expedia® have appeared as such lodging agencies.

These lodging reservation agencies are websites operated by agencies that have been entrusted with reservation authority from multiple lodging companies, using web servers, etc., to apply/modify/cancel reservations for lodging facilities on behalf of multiple lodging facilities. (Collectively).

That is, the lodging reservation agency receives a predetermined number of rooms from the lodging company in advance, registers their information in its system, and processes the lodging company's reservation within the range.

Accordingly, even if the rooms entrusted to a specific agency among the plurality of agencies are full, a case in which the rooms entrusted to another agency becomes empty. Therefore, when the reservation is concentrated on a specific agency, there is a problem that the reservation cannot be performed by the specific agency, although there are vacancy in other agencies.

In addition, even if you have entrusted the agency to accept reservations for the entire room, it is the lodging company that actually manages the vacancy situation. In the conventional system, the reservation accepted by the lodging agency will be reflected in real time on the vacancy status of the lodging company. There were always problems with double-booking and over-booking.

Furthermore, it was difficult to change the price in real time to process the vacancy. For example, when a user makes a search request by region and price, the server uses only the price data stored in his DB (relatively updated a long time ago), and when the user makes a search request, the lodging company makes a search request It is difficult to present the price information set according to the status of the lodging company at the time.

The problem to be solved by the present invention is to provide a method and a computer-readable recording medium for managing a lodging reservation capable of linking room information of a plurality of lodging companies to a plurality of lodging reservation agencies through a lodging reservation management server, respectively. have.

Furthermore, it is to provide a method for managing a reservation for a hotel and a computer readable recording medium to efficiently operate a lodging company and a lodging agency through analysis of preferences, customer evaluation, and behavioral patterns of the customer.

The problems of the present invention are not limited to the problems mentioned above, and other technical problems that are not mentioned will be clearly understood by those skilled in the art from the following description.

The accommodation reservation management server according to an embodiment for solving the above problems receives first accommodation product information from each of a plurality of accommodation companies, and delivers the first accommodation product information from the information management unit and the information management unit. A channel for receiving, storing and storing the first accommodation product information stored in the information storage unit and the information storage unit, and transforming and transmitting the second accommodation product information to each of multiple accommodation reservation agencies that provide different APIs Including the linkage, the channel linkage, the plurality of lodging reservation agencies by respectively transforming the first lodging product information into the second lodging product information in accordance with different API standards provided by the plurality of lodging reservation agencies Register to each, transmit the second lodging product information to the information storage unit, and the information storage unit respectively maps the second lodging product information and the stored first lodging product information received from the information management unit, Store the mapped information.

The channel linker receives order/reservation information and cancellation information from each of a plurality of lodging reservation agencies providing different APIs, delivers the received order/reservation information and cancellation information to the information storage unit, and The information storage unit stores the received order/reservation information and cancellation information, delivers the stored order/reservation information and cancellation information to the information management unit, and the information storage unit is made of a blockchain network, and the blockchain network In the blockchain, the information storage unit transfers the first lodging product information, the second lodging product information, the mapped information, the order/reservation information and the cancellation information obtained from the information management unit and the channel linker to the blockchain network. When a blockchain confirmation, which is a request signal to record, is generated, the blockchain node can propagate the blockchain transaction to an adjacent node according to the request of the corresponding blockchain confirmation, thereby storing the blockchain.

The analysis unit receives and analyzes information stored in the information storage unit, and further includes an analysis unit that delivers the analysis results to the information storage unit, and the analysis unit includes order/reservation information and cancellation information for each lodging product stored in the information storage unit. Receiving, receiving a customer evaluation stored in the information storage unit, a preference analysis unit for analyzing preferences, a customer evaluation analysis unit for analyzing the customer evaluation, and an order for customers' lodging products stored in the information storage unit Customer behavior pattern analysis unit for receiving/reservation information and cancellation information and analyzing customer behavior pattern, preference analysis data for the preference analysis unit, customer evaluation analysis data for the customer evaluation analysis unit, and customer behavior pattern for the customer behavior pattern analysis unit Each of the analysis data is received, and includes a feedback unit for calculating a solution, wherein the preference analysis unit includes a monthly preference analysis unit, a period preference analysis unit between a reservation date and a stay date, a regional preference analysis unit, an option preference analysis unit, Includes a price range preference analysis unit, a promotion preference analysis unit, a gender gender preference analysis unit, a lodging company preference analysis unit, a lodging agency preference analysis unit, a room preference analysis unit, and a room and departure time preference analysis unit, The customer evaluation analysis unit includes a room evaluation analysis unit, a service evaluation analysis unit and a lodging agency evaluation analysis unit, and the customer behavior pattern analysis unit includes a travel cycle analysis unit, a travel time analysis unit, and a travel period analysis unit. , A travel destination analysis unit, a cancellation/refund analysis unit, and a customer evaluation pattern analysis unit.

The solution calculated through the feedback unit is delivered to the information storage unit, and the information storage unit corrects the first accommodation product information according to the solution, and delivers the modified first accommodation product information to the channel interworking unit. The channel interlocking unit may register the modified first accommodation product information into the second accommodation product information according to different API standards provided by each of the plurality of accommodation reservation agencies.

A method for managing a reservation of accommodation according to another embodiment for solving the above problems includes receiving and managing first accommodation product information from each of a plurality of lodging companies, and an information storage unit from the information management unit Receiving and storing the first lodging product information, and the second lodging product to each of a plurality of lodging reservation agencies that receive different first APIs and receive the first lodging product information stored in the information storage unit by a channel linker And converting the information into information, and the channel interlocking unit transforms the first accommodation product information into the second accommodation product information according to different API standards provided by the plurality of accommodation reservation agencies. By registering with each of the plurality of lodging reservation agencies, transmitting the second lodging product information to the information storage unit, and the information storage unit is the first lodging received from the second lodging product information and the information management unit and stored Each product information is mapped, the mapped information is stored, and the channel linker receives order/reservation information and cancellation information from each of a plurality of lodging reservation agencies that provide the different APIs, and receives the order/reservation. Information and cancellation information is transmitted to the information storage unit, and the information storage unit stores the received order/reservation information and cancellation information, and transmits the stored order/reservation information and cancellation information to the information management unit.

The information storage unit is made of a blockchain network, and the information storage unit is the first lodging product information, the second lodging product information, the mapped information, and the order/reservation information obtained by the information management unit and the channel linker. And when a blockchain confirmation, which is a request signal to record cancellation information to the blockchain network, is generated, the blockchain node propagates the blockchain transaction to an adjacent node according to the request of the corresponding blockchain confirmation, thereby storing in a blockchain manner. And, when the update event for the information stored in the blockchain method occurs, the step of storing the blockchain update on the blockchain network to match the update event, and the plurality of lodging companies and a plurality of lodging reservation agencies Extracting the necessary information from the information stored in a manner, wherein the step of storing the block chain update is, when the update event for the information stored in the block chain method occurs, information updated by the update event Blockchain update confirmation request step for requesting the blockchain update confirmation for the blockchain node, and when the blockchain update confirmation is requested, the blockchain node performs a block chain transaction based on the private blockchain update confirmation to the adjacent node It may include a step of notifying the completion of the blockchain update confirmation by propagating to, and notifying the completion of the blockchain update confirmation.

The analysis unit receives the information stored in the information storage unit for analysis, and further includes an analysis unit for transmitting the analysis result to the information storage unit, and analyzing the information by the analysis unit comprises: ordering for each lodging product stored in the information storage unit / Receiving reservation information and cancellation information, analyzing preferences, receiving customer evaluations stored in the information storage unit, analyzing the customer evaluations, and customer lodging products stored in the information storage unit The order/reservation information and cancellation information are received, the customer behavior pattern is analyzed, the preference analysis data, the customer evaluation data, and the customer behavior pattern analysis data are respectively delivered, and a solution is provided. Calculating, delivering the solution to the information storage unit, and modifying the first accommodation product information according to the solution by the information storage unit and delivering the modified first accommodation product information to the channel interworking unit And modifying and registering the first lodging product information modified by the channel linkage unit into the second lodging product information according to different API standards provided by each of the plurality of lodging reservation agencies. Can.

The analyzing the preferences includes: analyzing monthly preferences, analyzing period preferences between reservation dates and nights, analyzing regional preferences, analyzing option preferences, and analyzing price preferences Steps, analyzing and analyzing promotion preferences, analyzing gender and gender preferences, analyzing and analyzing lodging company preferences, analyzing and analyzing lodging agency preferences, and analyzing room preferences, , Analyzing the preferences for entering and leaving time, and analyzing the customer evaluation comprises analyzing and evaluating a room, analyzing a service evaluation, and analyzing a reservation agency evaluation. The analyzing of the customer behavior pattern may include analyzing a travel cycle, analyzing a travel time, analyzing a travel period, analyzing a travel destination, and analyzing cancellation/refund. And analyzing the customer evaluation pattern.

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A recording medium in which a computer-executable program according to another embodiment for solving the above problems is recorded implements a method for managing a reservation of accommodation according to any one of claims 5 to 8.

Specific details of other embodiments are included in the detailed description and drawings.

According to a method for managing a reservation according to an embodiment, a server, and a computer-readable recording medium, room information of a plurality of lodging companies is interlocked with a plurality of lodging agencies, thereby effectively managing a vacancy. Furthermore, it is possible to conduct a price change and promotion of a room in real time.

In addition, it is possible to efficiently operate lodging companies and lodging reservation agencies through preference, customer evaluation, and analysis of customer behavior patterns.

The effects according to the embodiments are not limited by the contents exemplified above, and more various effects are included in the present specification.

1 is a block diagram illustrating a connection relationship between a lodging reservation management server according to an embodiment.
2 is a block diagram of a lodging reservation management server according to an embodiment.
3 is a block diagram illustrating a connection relationship between a lodging company and a lodging reservation agency through a lodging reservation management server according to an embodiment.
4 is a block diagram of a lodging reservation management server according to another embodiment.
5 is a block diagram illustrating a connection relationship between a lodging company and a lodging reservation agency through a lodging reservation management server according to another embodiment.
6 is a block diagram schematically showing the configuration of an information management unit according to an embodiment.
7 is a table referenced to explain that an information storage unit and a plurality of lodging reservation agencies are linked by a channel linker according to an embodiment.
8 is a block diagram schematically showing an analysis unit according to an embodiment.
9 is a block diagram schematically showing a preference analysis unit according to an embodiment.
10 is a block diagram schematically showing a customer evaluation analysis unit according to an embodiment.
11 is a block diagram schematically showing a customer behavior pattern analysis unit according to an embodiment.
12 is a block diagram schematically showing an analysis unit according to another embodiment.
13 is a flowchart schematically illustrating an operation of a lodging reservation management server according to an embodiment.

Advantages and features of the present invention, and methods for achieving them will be clarified with reference to embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but will be implemented in various different forms, and only the present embodiments allow the disclosure of the present invention to be complete, and the general knowledge in the technical field to which the present invention pertains. It is provided to fully inform the holder of the scope of the invention, and the invention is only defined by the scope of the claims.

It should be understood that all flow diagrams, state transition diagrams, pseudo-codes, and the like, are representative of various processes performed by a computer or processor, whether or not the computer or processor is clearly depicted and can be substantially represented on a computer-readable medium.

The functionality of the various elements shown in the figures, including a processor or functional block marked with a similar concept, may be provided by the use of dedicated hardware as well as hardware capable of executing software in connection with appropriate software. When provided by a processor, the functionality may be provided by a single dedicated processor, a single shared processor, or a plurality of individual processors, some of which may be shared. The same reference numerals refer to the same components throughout the specification.

Hereinafter, specific embodiments will be described with reference to the accompanying drawings.

1 is a block diagram illustrating a connection relationship between a lodging reservation management server according to an embodiment.

Referring to FIG. 1, the lodging reservation management server 200 may be connected to the lodging company 100 and the lodging reservation agency 300, respectively.

The lodging company 100 may include a plurality of lodging companies 100-1, 100-2, 100-3, ..100-N. The plurality of lodging companies (100-1,100-2, 100-3,..100-N) are individual companies, and may be composed of various companies such as hotel companies, motel companies, resort companies, and lodging sharing companies.

One side of the accommodation reservation management server 200 may be connected to each of a plurality of accommodation companies (100-1,100-2, 100-3, ..100-N). Specifically, it may be connected to a server provided in each of a plurality of lodging companies (100-1,100-2, 100-3,..100-N). In some embodiments, one side of the accommodation reservation management server 200 may be connected to a device provided in each of a plurality of accommodation companies 100-1, 100-2, 100-3, .. 100-N. For example, it may be connected to a smart phone, a tablet computer, a notebook computer, a personal digital assistant (PDA), a portable multimedia player (PMP), or a wearable device. The wearable device may be implemented with a smart glass or smart watch that can be worn on the user's body. In some embodiments, the connection of each of the lodging reservation management server 200 and the plurality of lodging companies (100-1,100-2, 100-3, ..100-N) is a plurality of lodging companies (100-1,100-2, 100-3,..100-N) may be made by accessing a site provided by the accommodation reservation management server 200 through a device provided in each.

The lodging reservation agency 300 may include a plurality of lodging reservation agencies 300-1,300-2, 300-3,..300-N. Multiple accommodation reservation agencies (300-1,300-2, 300-3,..300-N) are individual agencies, each of'Naver','Auction', '11st Street','G Market','Coupang', It may be an online sales channel.

As such, the lodging reservation management server 200 is connected to each of a plurality of lodging companies (100-1,100-2, 100-3, ..100-N), and a plurality of lodging companies (100-1,100-2, Each of 100-3,..100-N) has the advantage of being able to register accommodation product information and the like in the accommodation reservation management server 200. Accordingly, each of the plurality of lodging companies (100-1,100-2, 100-3, ..100-N) each of the plurality of lodging reservation agencies (300-1,300-) 2, 300-3,..300-N) Each room can be registered.

The other side of the accommodation reservation management server 200 may be connected to each of a plurality of accommodation reservation agencies 300-1,300-2, 300-3,..300-N. Specifically, it may be connected to a server provided in each of a plurality of accommodation reservation agencies (300-1,300-2, 300-3,..300-N). In some embodiments, the other side of the accommodation reservation management server 200 may be connected to a device provided in each of a plurality of accommodation reservation agencies 300-1,300-2, 300-3,..300-N. For example, it may be connected to a smart phone, a tablet computer, a notebook computer, a personal digital assistant (PDA), a portable multimedia player (PMP), or a wearable device. The wearable device may be implemented with a smart glass or smart watch that can be worn on the user's body. In some embodiments, the accommodation reservation management server 200 and the plurality of accommodation reservation agencies (300-1,300-2, 300-3,..300-N) each connection of the accommodation reservation management server 200 is a plurality of accommodation It may be made by accessing a site provided by reservation agencies 300-1, 300-2, 300-3, .. 300-N. In some embodiments, the connection of each of the lodging reservation management server 200 and the plurality of lodging reservation agencies 300-1,300-2, 300-3,..300-N is a plurality of lodging reservation agents 300-1,300- 2, 300-3,..300-N) may be made through an API (Application Programming Interface).

As such, the accommodation reservation management server 200 is connected to each of a plurality of accommodation reservation agencies 300-1,300-2, 300-3,..300-N, and a plurality of accommodation reservation agencies in one request ( 300-1,300-2, 300-3,..300-N) Each has the advantage of enabling room management. For example, inquiry of room reservation information, room reservation amount, room reservation cancellation amount, room reservation amount, room registration status occurred in multiple accommodation reservation agencies (300-1,300-2, 300-3,..300-N) Inquiries and processing are possible through the accommodation reservation management server 200.

According to this embodiment, the accommodation reservation management server 200 may be connected to a plurality of accommodation reservation agencies 300-1,300-2, 300-3, ..300-N providing different APIs. Accordingly, the lodging reservation management server 200 provides a plurality of lodging reservations that provide different APIs for the lodging product information of a plurality of lodging companies (100-1,100-2, 100-3,..100-N) Agents (300-1,300-2, 300-3, ..300-N) can be delivered to each of a plurality of lodging reservation agencies (300-1,300-2, 300-3,... 300-N) You can search and process the received room order/reservation information, cancellation information, etc. Here, the order/reservation information includes at least one of an accommodation reservation agency, an order/reservation date, a room name, a room number, a number of guests, an order/reservation information, payment information, a period between the reservation and the accommodation date, and an option. It can contain. Accordingly, it is possible to effectively reduce the cost of tunneling the DBs of the two companies in cooperation with the lodging company and the lodging agency.

As such, the accommodation reservation management server 200 includes a plurality of accommodation companies (100-1,100-2, 100-3, ..100-N) and a plurality of accommodation reservation agencies (300-1,300-2, 300-3) ,..300-N) By interlocking each, the problem of double-booking and double-booking can be solved. Furthermore, there is an advantage in that promotions such as price changes can be performed by checking the real-time reservation status change and vacancy status. The lodging reservation management server 200 provides a plurality of lodging agents (300-1,300-2, which provide different APIs from a plurality of lodging companies (100-1,100-2, 100-3,..100-N)) 300-3,..300-N) will be examined in more detail later.

2 is a block diagram of a lodging reservation management server according to an embodiment, and FIG. 3 is a block diagram illustrating a connection relationship between a lodging company and a lodging reservation agency through a lodging reservation management server according to an embodiment.

2 and 3, the accommodation reservation management server 200 may include an information management unit 210, an information storage unit 230, a channel linkage unit 250, and an analysis unit 270.

The information management unit 210 may receive accommodation product information and the like from each of a plurality of lodging companies 100-1, 100-2, 100-3, .. 100-N, and manage the received information. Here, the accommodation product information may include the room name, the number of rooms, the number of guests, and the room rate. In some embodiments, the information management unit 210 may provide a web page to receive accommodation product information and the like from each of a plurality of lodging companies 100-1, 100-2, 100-3, .. 100-N. For example, each of the plurality of lodging companies 100-1, 100-2, 100-3, .. 100-N may register and process lodging product information through the web page. Specifically, each of the plurality of lodging companies (100-1,100-2, 100-3,..100-N) registers lodging products, modifies lodging products, deletes lodging products, and registers them through the information management unit 210 Inquiry of registered lodging products, inquiry of registered multiple lodging reservation agencies (300-1,300-2, 300-3,..300-N), order information inquiry, order cancellation inquiry, past order history inquiry, order confirmation processing, Order cancellation processing, order completion processing, etc. can be performed. However, the present invention is not limited thereto, and the information storage unit 230 receives and manages accommodation product information from each of a plurality of lodging companies 100-1, 100-2, 100-3, .. 100-N, It can be made in various ways.

The information storage unit 230 may receive and store accommodation product information received and managed from a plurality of lodging companies (100-1, 100-2, 100-3, .. 100-N) from the information management unit 210 have. In addition, the information storage unit 230 may transmit the stored accommodation product information and the like to the information management unit 210, the channel interworking unit 250, and the analysis unit 270. The information storage unit 230 may receive order/reservation information and cancellation information, etc. from the channel linker 250, and may receive the analyzed information, etc. from the analysis unit 270. That is, the information management unit 210, the channel linkage unit 250 and the analysis unit 270 may exchange information with each other. The information storage unit 230 may store a lot of information (or data) in a database.

The information storage unit 230 includes random access memory (RAM), flash memory, read only memory (ROM), erasable programmable ROM (EPROM), electronically erasable and programmable ROM (EEPROM), registers, hard disk, removable disk, memory It may be implemented with a built-in storage device such as a card or a removable storage device such as a USB memory.

In some embodiments, the information storage unit 230 may consist of a blockchain network. Blockchain network, as is known, is a distributed data storage technology that stores data in blocks, connects them in a chain, and duplicates and stores them simultaneously on numerous computers. Also called a public transaction ledger. The centralized server does not store transaction records and sends the transaction history to all users participating in the transaction, and every transaction participant shares information and collates data to counterfeit or falsify data.

The information storage unit 230 acquires unique information from the information management unit 210, the channel interworking unit 250, and the analysis unit 270, and may store the acquired information in a blockchain manner through a blockchain network. In addition, when an update event for information stored in a blockchain manner is generated, a blockchain update storage may be performed on the blockchain network to match the update event.

When the information storage unit 230 is formed of a blockchain network, the information storage unit 230 may perform a blockchain storage process, a blockchain update process, and an information utilization process. However, this is only an example, and is not limited thereto.

The blockchain storage process is a process in which the information storage unit 230 stores the acquired information in a blockchain manner through a blockchain network. For example, when the information storage unit 230 generates a blockchain confirmation that is a request signal to record information obtained from the information management unit 210, the channel linkage unit 250, and the analysis unit 270 to the blockchain network, The blockchain node propagates the blockchain transaction to the adjacent node according to the request of the corresponding blockchain confirmation, so that the blockchain storage is performed. Here, information obtained from the information management unit 210, the channel linkage unit 250, and the analysis unit 270 includes accommodation product information, order/reservation information, cancellation information, personal information of the customer (name, contact information, address, etc.) ), analysis information (customer tendency analysis information, preference analysis information, customer evaluation analysis information), and the like. However, the present invention is not limited thereto, and only a part of the above-described information may be stored in a blockchain manner. For example, only the personal information of the customer may be stored in a blockchain manner. In addition, in some embodiments, the above-mentioned accommodation product information, order/reservation information, cancellation information, customer personal information (name, contact information, address, etc.), analysis information (customer tendency analysis information, preference analysis information, customer evaluation analysis information) ), you can also store additional information in a blockchain fashion.

The block chain update process is a process in which a block chain update storage is performed on a block chain network so as to match the update event when an update event for information stored in the block chain method occurs. To this end, the block chain update process is a block chain update confirmation request process that requests a block chain update confirmation of information updated by the update event to a blockchain node when an update event for information stored in the block chain occurs. , When a blockchain update confirmation is requested, the blockchain node propagates a blockchain transaction based on the blockchain update confirmation to an adjacent node, completes the blockchain update confirmation, and updates the blockchain to notify the completion of the blockchain update confirmation You will have a confirmation process of the confirmation. In some embodiments, the information storage unit 230 may further include a blockchain management unit instructing an updater request, an updater confirmation, and an updater confirmation completion.

Here, the update event for information includes accommodation product information, order/reservation information, cancellation information, customer personal information (name, contact information, address, etc.), analysis information (customer tendency analysis information, preference analysis information, customer evaluation analysis information) ), including modification, change, deletion, addition, etc., accommodation product information, order/reservation information, cancellation information, customer's personal information (name, contact information, address, etc.), analysis information (customer's propensity analysis information) , Preference analysis information, customer evaluation analysis information), and the like, changes, deletions, additions, etc. may be updated and stored in real time on the blockchain.

The process of utilizing this information includes multiple lodging companies (100-1,100-2, 100-3,..100-N) and multiple lodging reservation agencies (300-1,300-2, 300-) that are members of the blockchain network. 3,..300-N) can extract the necessary information from the information stored in this blockchain method. That is, block information such as lodging product information, order/reservation information, cancellation information, customer personal information (name, contact information, address, etc.), analysis information (customer propensity analysis information, preference analysis information, customer evaluation analysis information). It is possible to manage the lodging company and the lodging agency more effectively by extracting the stored information while maintaining the security by storing the chain method.

The channel linker 250 may transmit information on accommodation products stored in the information storage unit 230 to each of the plurality of accommodation reservation agencies 300-1,300-2, 300-3,..300-N. In addition, the channel linker 250 may transmit order information generated from each of the plurality of lodging reservation agencies 300-1, 300-2, 300-3, .. 300-N to the information storage unit 230. That is, the channel linker 250 may link the information storage unit 230 with a plurality of lodging reservation agencies 300-1,300-2, 300-3, ..300-N, respectively.

In some embodiments, the channel linker 250 transmits accommodation product information stored in the information storage unit 230 to each of a plurality of accommodation reservation agencies 300-1,300-2, 300-3,..300-N. You can write and deliver the full text of the API to do this. For example, the channel interworking unit 250 provides a plurality of lodging reservation agencies 300-1,300-2, 300-3,..300 providing different APIs for accommodation product information stored in the information storage unit 230, and the like. -N) API full text can be prepared and delivered according to each standard. Accordingly, one piece of information registered in the information storage unit 230 is real-time to each of the plurality of lodging reservation agencies 300-1,300-2, 300-3,..300-N through the channel linker 250. It can be delivered and registered. That is, the channel linker 250 may link each of the plurality of lodging reservation agencies 300-1,300-2, 300-3, ..300-N providing different APIs to the information storage 230 have. Therefore, the lodging reservation management server 200 is linked with a plurality of lodging reservation agencies (300-1,300-2, 300-3,..300-N), and a plurality of lodging reservation agencies (300-1,300-2, 300) -3,..300-N) Information provided by each API can be exchanged in real time.

Specifically, the channel linker 250 receives order/reservation information, cancellation information, and the like from each of a plurality of lodging reservation agencies 300-1,300-2, 300-3,..300-N, and receives the received order /Reservation information, cancellation information, and the like may be transmitted to the information storage unit 230. Here, the order/reservation information includes at least one of an accommodation reservation agency, an order/reservation date, a room name, a room number, a number of guests, an order/reservation information, payment information, a period between the reservation and the accommodation date, and an option. It may include, but is not limited to.

The channel interlocking unit 250 receives a plurality of accommodation reservation agencies in order to receive order/reservation information, cancellation information, and the like from each of the plurality of accommodation reservation agencies 300-1,300-2, 300-3, ..300-N. Periodically access each of the fields (300-1,300-2, 300-3,..300-N) and analyze the script of the web page received according to the connection to receive order/reservation information, cancellation information, etc. in real time Can. This method has the advantage of being able to receive reservation information without affiliation between the lodging company and the lodging agency, and also accessing the webpage in real time and scripting it. There are advantages. Here, the script refers to a list of programs or commands that are translated or executed by other programs, and may be, for example, Perl, JavaScript, REXX used in the IBM mainframe, and Tcl/Tk. The script related to the web page may include various texts, images and linked URL information expressed in the web page. However, the present invention is not limited thereto, and the channel linker 250 receives order/reservation information, cancellation information, and the like from each of a plurality of lodging reservation agencies 300-1,300-2, 300-3,..300-N. The method for doing so can be variously modified.

The analysis unit 270 receives and analyzes information stored in the information storage unit 230 and may transmit the analysis results to the information storage unit 230. For example, the information storage unit 230 analyzes accommodation product information, reservation information, cancellation information, customer personal information, etc. stored in the information storage unit 230 to analyze preferences, customer evaluations, and customer behavior patterns. And, the analysis results may be transmitted to the information storage unit 230. In addition, the information storage unit 230 is a plurality of lodging companies (100-1,100-2, 100-3, ..100-N) and a plurality of lodging reservation agency ( 300-1,300-2, 300-3,..300-N). In some embodiments, the information storage unit 230 may modify accommodation information and the like based on the analysis result received from the analysis unit 270. For example, various product information, such as room rates, availability of discounts, discount rates, and cancellation of room registration for a specific lodging agency, can be modified through analysis results. Accordingly, effective room management can be performed. The analysis section will be examined in more detail later.

4 is a block diagram of a lodging reservation management server according to another embodiment, and FIG. 5 is a block diagram illustrating a connection relationship between a lodging company and a lodging reservation agency through a lodging reservation management server according to another embodiment. 4 and 5 are different from the embodiments of FIGS. 2 and 3 in that the accommodation reservation management server 200_1 further includes an internal API 220. Descriptions overlapping with the embodiments of FIGS. 2 and 3 will be omitted, and differences will be mainly described.

4 and 5, the accommodation reservation management server 200_1 includes an information management unit 210, an internal API 220, an information storage unit 230, a channel interworking unit 250, and an analysis unit 270. can do. The information management unit 210 and the information storage unit 230 may be linked through the internal API 220. The internal API 220 means an API provided by the accommodation reservation management server 200_1. In some embodiments, the internal API 220 may be a RESTful API. Here, RESTful API means an API based on RESTful web services.

A plurality of lodging companies (100-1,100-2, 100-3,..100-N) may register or manage lodging information, etc., using the information management unit 210 and the internal API 220, respectively. . The accommodation reservation management server 200_1 may provide an internal API 220 for interworking with all or part of a plurality of accommodation companies 100-1, 100-2, 100-3, .. 100-N.

In some embodiments, some of the plurality of lodging companies (100-1, 100-2, 100-3, .. 100-N) do not access the information management unit 210, and store information through the internal API 220 ( 230), and the rest of the plurality of lodging companies (100-1,100-2, 100-3,..100-N), the information storage unit 210 through the information management unit 210 and the internal API 220 ( 230). For example, the first lodging company 100-1 may access the information storage unit 230 through the internal API 220 without accessing the information management unit 210 of the lodging reservation management server 200_1. , Other accommodation companies (100-2, 100-3, ..100-N) may be linked to the information storage unit 230 through the information management unit 210 and the internal API 220.

6 is a block diagram schematically showing the configuration of an information management unit according to an embodiment.

Referring to FIG. 6, the information management unit 210 may include a lodging product management unit 211, an integrated order/reservation management unit 213, and a cancellation management unit 215. However, it is not limited thereto.

The lodging product management unit 211 may manage lodging product information transmitted from each of a plurality of lodging companies 100-1, 100-2, 100-3, .. 100-N. For example, each of the plurality of lodging companies (100-1,100-2, 100-3,..100-N) may manage lodging product information such as registration and cancellation inquiry in the lodging product management unit. The accommodation product information may include information indicating the room name, the number of rooms, the number of guests, the room rate, the date, and options.

The integrated order/reservation management unit 213 may receive and manage order/reservation information stored in the information storage unit 230. In addition, the integrated order/reservation management unit 213 may receive order/reservation information, and transmit it to the lodging product management unit 211, and the lodging product management unit 211 may use the received order/reservation information to obtain lodging product information. Etc. can be changed.

The cancellation management unit 215 may receive and manage cancellation information stored in the information storage unit 230. In addition, the cancellation management unit 215 may receive cancellation information and deliver it to the integrated order/reservation management unit 213. The integrated order/reservation management unit 213 may change order/reservation information and the like using the received order/reservation information, and may transmit the changed order/reservation information to the lodging product management unit 211, and the lodging product management unit 211 ) May change accommodation product information and the like using the changed order/reservation information.

7 is a table referenced to explain that an information storage unit and a plurality of lodging reservation agencies are linked by a channel linker according to an embodiment.

Referring to FIG. 7, as an example for explaining that the information storage unit 230 and a plurality of lodging reservation agencies are interlocked by the channel linker 250, the left side is accommodation information stored in the information storage unit 230, etc. , The right side shows the changed lodging information for delivery from each lodging reservation agency in the channel linkage unit 250. The channel linker 250 may create and transmit an API message for transmitting the lodging product information stored in the information storage unit 230 to each of the plurality of lodging reservation agencies 300-1,300-2, 300-3. . For example, the channel interworking unit 250 is a standard for each of a plurality of lodging reservation agencies 300-1, 300-2, 300-3 providing different APIs for accommodation product information stored in the information storage unit 230, and the like. You can write and deliver the API full text according to your needs. In some embodiments, the channel linker 250 calls the lodging product registration API provided by each of a plurality of lodging reservation agencies 300-1,300-2, 300-3 providing different APIs, and uses different APIs. Accommodation product information can be registered to each of the plurality of accommodation reservation agencies (300-1, 300-2, 300-3) provided.

Referring to FIGS. 7 and 3 together, in some embodiments, the channel linkage unit 250 includes a plurality of lodging companies 100-1, 100-2, 100-3, .. 100-N stored in the information storage unit 230 ) Each accommodation information, etc. may be transformed into a key value corresponding to a plurality of accommodation reservation agencies 300-1,300-2, 300-3,..300-N.

For example, the room code A001 of the deluxe room of the first lodging company 100-1 stored in the information storage unit 230 is 123 for the first lodging agency 300-1 through the channel linker 250. It can be transformed and delivered to the room code of the first accommodation reservation agency (300-1) of the first lodging company (100-1) deluxe room can be registered with a room code of 123. The 123 room code of the deluxe room registered at the first lodging agency 300-1 is transmitted to the information storage unit 230, and the information storage unit 230 is deluxe registered at the first lodging company 100-1. The room code A001 of the room and the room code of 123 of the deluxe room registered in the first lodging agency 300-1 may be mapped and stored. Also, the information storage unit 230 may transfer the mapped information to the information management unit 210. The mapping of the room code A001 of the deluxe room registered with the first lodging company 100-1 and the room code of 123 of the deluxe room registered with the first lodging agency 300-1 is made in the information storage unit 230 It is described, but is not limited thereto, and in some embodiments, the room code A001 of the deluxe room registered to the first lodging company 100-1 and 123 of the deluxe room registered to the first lodging agency 300-1. The mapping of the room code of may be made in the information management unit 210, and in some embodiments, the room code A001 of the deluxe room registered with the first lodging company 100-1 and the first lodging agency 300-1 A separate mapping unit may be arranged to map the room codes of 123 of the registered deluxe rooms.

The room code A001 of the deluxe room of the first lodging company 100-1 stored in the information storage unit 230 is the room code of 456 for the second lodging agency 300-2 through the channel linker 250. It may be transformed and delivered, and the deluxe room of the first lodging company 100-1 may be registered with the room code of 456 in the second lodging agency 300-2. The 123 room code of the deluxe room registered in the second lodging agency 300-2 is transmitted to the information storage unit 230, and the information storage unit 230 is deluxe registered in the first lodging company 100-1. The room code A001 of the room and the room code of 456 of the deluxe room registered to the second lodging agency 300-2 may be mapped and stored. Also, the information storage unit 230 may transfer the mapped information to the information management unit 210. The mapping of the room code A001 of the deluxe room registered in the first lodging company 100-1 and the room code of 456 of the deluxe room registered in the second lodging agency 300-2 is made in the information storage 230 It is described, but is not limited thereto, and in some embodiments, the room code A001 of the deluxe room registered in the first lodging company 100-1 and the 456 of the deluxe room registered in the second lodging agency 300-2 The mapping of the room code of may be performed by the information management unit 210, and in some embodiments, the room code A001 of the deluxe room registered with the first lodging company 100-1 and the second lodging reservation agency 300-2 A separate mapping unit may be arranged to map the room codes of 456 of the registered deluxe rooms.

The room code A001 of the deluxe room of the first lodging company 100-1 stored in the information storage unit 230 is the room code of 789 for the third lodging agency 300-3 through the channel linker 250. It may be transformed and delivered, and the deluxe room of the first lodging company 100-1 may be registered as a room code of 789 in the third lodging agency 300-3. The 789 room code of the deluxe room registered in the third lodging agency 300-3 is transmitted to the information storage unit 230, and the information storage unit 230 is deluxe registered in the first lodging company 100-1. The room code A001 of the room and the room code of 789 of the deluxe room registered in the third lodging agency 300-3 may be mapped and stored. Also, the information storage unit 230 may transfer the mapped information to the information management unit 210. The mapping of the room code A001 of the deluxe room registered to the first lodging company 100-1 and the room code of 789 of the deluxe room registered to the third lodging agency 300-3 is made in the information storage 230 It is described, but is not limited thereto, and in some embodiments, room code A001 of the deluxe room registered with the first lodging company 100-1 and 789 of the deluxe room registered with the third lodging agency 300-3 The mapping of the room code of the information management unit 210 may be performed, and in some embodiments, the room code A001 of the deluxe room registered to the first lodging company 100-1 and the third lodging agency 300-3 A separate mapping unit may be arranged to map the room codes of 789 of the registered deluxe rooms.

As described above, the room code A001 of one deluxe room of the first lodging company 100-1 stored in the information storage unit 230 is mapped to the room code of 123 for the first lodging agency 300-1. , It may be mapped to the room code of 456 for the second lodging agency 300-2, and to the room code of 789 for the third lodging agent 300-3, respectively.

The room code A002 of the suite room of the second lodging company 100-2 stored in the information storage unit 230 is the room code of 012 for the first lodging agency 300-1 through the channel linker 250. It may be transformed and delivered, and the first guest reservation agent 300-1 may register a suite room of the second lodging company 100-2 with a room code of 012. The 012 room code of the suite room registered with the first lodging agency 300-1 is transmitted to the information storage unit 230, and the information storage unit 230 is the suite registered with the second lodging company 100-2. The room code A002 of the room and the room code of 012 of the suite registered in the first lodging agency 300-1 may be mapped and stored. Also, the information storage unit 230 may transfer the mapped information to the information management unit 210. The information storage unit 230 maps the room code A002 of the suite room registered to the second lodging company 100-2 and the room code of 012 of the suite room registered to the first lodging agency 300-1 in the information storage 230 It is described, but is not limited thereto, and in some embodiments, room code A002 of the suite registered in the second lodging company 100-2 and 012 of the suite registered in the first lodging agency 300-1. The mapping of the room code of the information management unit 210 may be performed, and in some embodiments, the room code A002 of the suite room registered with the second lodging company 100-2 and the first lodging agency 300-1 A separate mapping unit may be arranged to map the room code of 012 of the registered suite room.

The room code A002 of the suite room of the second lodging company 100-2 stored in the information storage unit 230 is a room code of 034 for the second lodging agency 300-2 through the channel linker 250. It can be transformed and delivered, and the second guest reservation agent 300-2 may register a suite room of the second lodging company 100-2 with a room code of 034. The 034 room code of the suite room registered with the second lodging agency 300-2 is transmitted to the information storage unit 230, and the information storage unit 230 is the suite registered with the second lodging company 100-2. The room code A002 of the room and the room code of 034 of the suite registered in the second lodging agency 300-2 may be mapped and stored. Also, the information storage unit 230 may transfer the mapped information to the information management unit 210. The information storage unit 230 maps the room code A002 of the suite room registered to the second lodging company 100-2 and the room code 034 of the suite room registered to the second lodging agency 300-2 in the information storage 230 It is described, but is not limited thereto, and in some embodiments, the room code A002 of the suite registered in the second lodging company 100-2 and the 034 of the suite registered in the second lodging agency 300-2. The mapping of the room code of the information management unit 210 may be performed, and in some embodiments, the room code A002 of the suite room registered with the second lodging company 100-2 and the second lodging agency 300-2 A separate mapping unit may be arranged to map the room code of 034 of the registered suite room.

The room code A002 of the suite room of the second lodging company 100-2 stored in the information storage unit 230 is a room code of 056 for the third lodging agency 300-3 through the channel linker 250. It may be transformed and delivered, and the third guest reservation agent 300-3 may register a suite room of the second lodging company 100-2 with a room code of 056. The 056 room code of the suite room registered with the third lodging agency 300-3 is transmitted to the information storage unit 230, and the information storage unit 230 is the suite registered with the second lodging company 100-2. The room code A002 of the room and the room code of 056 of the suite registered in the third accommodation reservation agency 300-3 may be mapped and stored. Also, the information storage unit 230 may transfer the mapped information to the information management unit 210. The information storage unit 230 maps the room code A002 of the suite room registered to the second lodging company 100-2 and the room code 056 of the suite room registered to the third lodging agency 300-3 in the information storage 230 It is described, but is not limited thereto, and in some embodiments, room code A002 of the suite registered in the second lodging company 100-2 and 056 of the suite registered in the third lodging agency 300-3 The mapping of the room code of the information management unit 210 may be performed, and in some embodiments, the room code A002 of the suite room registered with the second lodging company 100-2 and the third lodging agency 300-3 A separate mapping unit may be arranged to map the room code of 056 of the registered suite room.

In this way, the room code A002 of one suite room of the second lodging company 100-2 stored in the information storage unit 230 is mapped to the room code of 012 for the first lodging agency 300-1. , It may be mapped to the room code of 034 for the second lodging agency 300-2, and to the room code of 056 for the third lodging agency 300-3, respectively.

Through the lodging reservation management server 200 according to the present embodiment, it is possible to conveniently and efficiently manage the reservation status generated by a plurality of lodging reservation agencies (300-1,300-2, 300-3,..300-N). Can.

8 is a block diagram schematically showing an analysis unit according to an embodiment, FIG. 9 is a block diagram schematically showing a preference analysis unit according to an embodiment, and FIG. 10 schematically shows a customer evaluation analysis unit according to an embodiment 11 is a block diagram schematically showing a customer behavior pattern analysis unit according to an embodiment, and FIG. 12 is a block diagram schematically showing an analysis unit according to another embodiment.

Referring to FIG. 8, in some embodiments, the analysis unit 270 may include a preference analysis unit 271, a customer evaluation analysis unit 273, and a customer behavior pattern analysis unit 275.

The preference analysis unit 271 may receive order/reservation information and cancellation information for each lodging product stored in the information storage unit 230, analyze preferences, and transmit analysis information to the information storage unit 230.

Referring to FIG. 9, the preference analysis unit 270 includes a monthly preference analysis unit 271a, a period preference analysis unit 271b between a reservation date and a stay date, a regional preference analysis unit 271c, and an optional preference analysis unit 271d , Price Preference Analysis (271e), Promotion Preference Analysis (271f), Gender Preference Analysis (271g), Accommodation Preference Analysis (271h), Accommodation Reservation Agency Preference Analysis (271i), Room Preference Analysis (( 271j), and an entry and exit time preference analysis unit 271k.

The monthly preference analysis unit 271a, based on the order/reservation information for each of the lodging products stored in the information storage unit 230, displays the monthly statistics of the lodging products that have been used when each lodging product is processed and used. You can calculate your monthly preferences based on that. The monthly preference analysis unit 271a provides analysis data for efficiently managing each room by differentially applying monthly room rates and promotions according to the calculated monthly preference.

The period preference analysis unit 271b between the reservation date and the accommodation date, based on the order/reservation information for each accommodation product stored in the information storage unit 230, when each accommodation product is processed and used, the used accommodation Based on the statistics of the period between the reservation date and the night of the product, the period preference between the reservation date and the night can be calculated. The period preference analysis unit 271b between the reservation date and the accommodation date is an analysis that can efficiently manage the rooms by differentially applying the room rates and promotions according to the period between the reservation date and the accommodation date according to the calculated period preference between the reservation date and the accommodation date Provide data.

The preference analysis unit for each region 271c, based on the order/reservation information for each accommodation product stored in the information storage unit 230, when each accommodation product is processed and used, it displays statistics of each region of the used accommodation product. Based on this, preferences can be calculated for each region. The regional preference analysis unit 271c provides analysis data for efficiently managing the rooms by differentially applying a room rate and a promotion according to regional accommodation products according to regional preferences. In addition, preferences by region can provide useful data when lodging companies expand their room size or decrease their room size in the future.

The option preference analysis unit 271d, based on the order/reservation information for each accommodation product stored in the information storage unit 230, when each accommodation product is processed and used, the option of the used accommodation product is used. Based on this, option preferences can be calculated. Here, the options may include a spa, lounge bar, breakfast or dinner, swimming pool, terrace, and the like. The option preference analysis unit 271d provides analysis data for efficiently managing each room by differentially applying a room rate according to the option according to the calculated option preference. In addition, option preferences may provide useful information for future accommodation companies to adjust prices for options and to add or delete options.

The price range preference analysis unit 271e is based on the order/reservation information for each accommodation product stored in the information storage unit 230, and when each accommodation product is processed and used, the price of the used accommodation product is based on You can calculate the price preference. The price range preference analysis unit 271e provides analysis data for efficiently managing each room by adjusting room rates and promotions according to the calculated price range preference. In addition, the preference analysis unit 271e may provide useful data for the operation of a lodging company, such as increasing lodging products at a price range with high preference and reducing lodging products at a low price range with lodging companies.

The promotion preference analysis unit 271f is based on the order/reservation information for each accommodation product stored in the information storage unit 230, and when each accommodation product is processed and used, the promotion of the used accommodation product is completed. You can calculate your promotion preferences. Here, the promotion may include discounts on guest rates, free breakfast, free spa, and free activities. The promotion preference analysis unit 271e provides analysis data that can efficiently manage each room according to the calculated promotion preference and the room rate discount rate and the selective application of the promotion.

Male and female gender preference analysis unit (271g), based on the order / reservation information for each of the lodging products stored in the information storage unit 230, when each lodging product is processed and used, the gender of the lodging product used Gender preferences can be calculated based on statistics. The gender gender preference analysis unit 271g provides analysis data that can be efficiently managed in a room, such as applying a suitable promotion according to the calculated gender gender preference. For example, in the case of rooms with high preference for women, promotions such as spa, breakfast and massage can be provided, and in the case of rooms with high preference for men, promotions such as lounge bar and gym can be provided.

The lodging company preference analysis unit 271h, based on the order/reservation information for each lodging product stored in the information storage unit 230, when each lodging product is processed and used, the lodging company of the used lodging product Based on statistics, accommodation preferences can be calculated. The lodging company preference analysis unit 271h adjusts room rates, promotions, etc. according to the calculated lodging company preferences, and provides analysis data to improve the competitiveness of the lodging companies by benchmarking the lodging companies with high preference.

The lodging agency preference analysis unit 271i, based on the order/reservation information for each lodging product stored in the information storage unit 230, when each lodging product is processed and used, the lodging of the used lodging product Based on the statistics of the booking agency, the preference of the booking agency can be calculated. For example, since the same lodging product is registered with a plurality of lodging reservation agencies, it is possible to analyze which lodging reservation agency is selected and ordered/reserved. The lodging agency preference analysis unit 271i provides analysis data to efficiently manage each room by applying an advantage or penalty according to the calculated lodging agency preference.

The room preference analysis unit 271j, based on the order/reservation information for each accommodation product stored in the information storage unit 230, when each accommodation product is processed and used, the room statistics of the used accommodation product are displayed. Based on the room preference can be calculated. The room preference analysis unit 271j provides analysis data that can efficiently manage each room by differentially applying room rates and promotions according to the calculated room preference. In addition, it analyzes the characteristics of rooms with high preferences, and provides analysis data to efficiently operate each room, such as expanding rooms with high preferences and reducing rooms with low preferences.

When entering and leaving the time preference analysis unit 271k, based on the order/reservation information for each accommodation product stored in the information storage unit 230, when each accommodation product is processed and used, payment of the used accommodation product The preference for entering and leaving time can be calculated based on the entering and leaving time statistics. The entrance and exit time preference analysis unit 271k provides analysis data for efficiently managing each room by adjusting the entrance and exit time according to the calculated entrance and exit time preferences.

The preference analysis unit 270 includes a monthly preference analysis unit 271a, a period preference analysis unit 271b, a regional preference analysis unit 271c, an option preference analysis unit 271d, and a price preference analysis unit (271e), promotion preference analysis unit (271f), gender gender preference analysis unit (271g), lodging company preference analysis unit (271h), lodging agency preference analysis unit (271i), room preference analysis unit (271j), entrance and The overall preference can be calculated by synthesizing the analysis data calculated by the leaving time preference analysis unit 271k. However, the present invention is not limited thereto, and the preference analysis unit 270 includes a monthly preference analysis unit 271a, a period preference analysis unit 271b, a regional preference analysis unit 271c, and an optional preference analysis unit (271d), Price Preference Analysis (271e), Promotion Preference Analysis (271f), Gender Preference Analysis (271g), Accommodation Preference Analysis (271h), Accommodation Reservation Preference Analysis (271i), Room Preference The overall preference can be calculated by selecting only the required preferences from the analysis unit 271j, the entrance and exit time preference analysis unit 271k, or the overall preference can be calculated by varying the importance of each preference.

The customer evaluation analysis unit 273 may receive the customer evaluation stored in the information storage unit 230 and analyze the customer evaluation. In addition, the customer evaluation analysis unit 273 may transmit analysis information to the information storage unit 230.

Referring to FIG. 10, the customer evaluation analysis unit 273 may include a room evaluation analysis unit 273a, a service evaluation analysis unit 273b, and an accommodation reservation agency evaluation analysis unit 273c.

The room evaluation and analysis unit 273a processes payment for each accommodation product based on customer evaluation information for each accommodation product stored in the information storage unit 230 (for example, rating or selection from a plurality of items). When the use is completed, the room evaluation can be calculated based on the customer evaluation statistics of the used accommodation product. The room evaluation and analysis unit 273a provides an analysis data for efficiently managing each room by adjusting the room rate according to the room evaluation as an evaluation of the room facilities.

The service evaluation and analysis unit 273b processes payment for each accommodation product based on customer evaluation information for each accommodation product stored in the information storage unit 230 (for example, rating or selection from a plurality of items). When the use is completed, the service evaluation may be calculated based on the customer evaluation statistics of the used accommodation product. The service evaluation and analysis unit 273b provides analysis data for efficiently managing the rooms of each lodging company by adjusting room rates or promotions according to the service evaluation as an evaluation of the service provided by the lodging company during the stay. . In addition, by evaluating the service, lodging companies can compare services with each other, which is useful for improving service of lodging companies.

The accommodation reservation agency evaluation and analysis unit 273c, based on the customer evaluation information (eg, rating or selection among a plurality of items) for each accommodation product stored in the information storage unit 230, each accommodation product When payment is processed and the use is completed, the evaluation of the accommodation reservation agency may be calculated using the customer evaluation statistics of the used accommodation product. The evaluation of accommodation reservation agency is to evaluate the convenience of payment, convenience of cancellation, prompt response to customer inquiries, and convenience of inquiry of accommodation information. The accommodation reservation agency evaluation and analysis unit 273c is an evaluation part of the accommodation reservation agency, and the accommodation company may adjust the room distribution according to the evaluation of the accommodation reservation agency, and may exclude the room distribution for some accommodation reservation agencies. In addition, the accommodation reservation agencies are able to compare services with each other by the evaluation of the accommodation reservation agencies, which is a useful resource for improving the services of the accommodation reservation agencies.

The customer evaluation analysis unit 273 calculates the entire customer evaluation analysis data by synthesizing the analysis data calculated by the room evaluation analysis unit 273a, the service evaluation analysis unit 273b, and the lodging agency evaluation analysis unit 273c. Can. However, the present invention is not limited thereto, and the customer evaluation and analysis unit 273 selects only the necessary evaluation part from the room evaluation analysis unit 273a, the service evaluation analysis unit 273b, and the lodging agency evaluation analysis unit 273c. Analysis data can be calculated, or customer evaluation analysis data can be calculated by varying the importance of each evaluation part.

The customer behavior pattern analysis unit 275 may receive order/reservation information and cancellation information for the customer's lodging products stored in the information storage unit 230 and analyze the customer behavior pattern. In addition, the customer behavior pattern analysis unit 275 may transmit analysis information to the information storage unit 230.

Referring to FIG. 11, the customer behavior pattern analysis unit 275 includes a travel cycle analysis unit 275a, a travel time analysis unit 275b, a travel period analysis unit 275c, a travel destination analysis unit 275d, and cancellation/refund. The analysis unit 275e may include a customer evaluation pattern analysis unit 275f.

The travel cycle analysis unit 275a and the travel time analysis unit 275b are based on order/reservation information and cancellation information for customers' lodging products stored in the information storage unit 230, and each lodging product is processed and used for payment. When this is completed, the average travel cycle and travel time for each customer may be calculated based on statistics on the order/reservation information of the customer's lodging product. The travel cycle analysis unit 275a and the travel time analysis unit 275b are customized services for customers, such as sending promotional materials, providing promotions, and giving coupons according to the customer's travel cycle and time, based on data on the travel cycle and travel time for each customer Provide analysis data that can provide.

The travel period analysis unit 275c, based on the order/reservation information and cancellation information for the customer's lodging products stored in the information storage unit 230, when each lodging product is processed and used, the lodging product of the customer Based on statistics on order/reservation information for, it is possible to calculate the average travel period for each customer. The travel period analysis unit 275c provides analysis data that can provide customized services to customers, such as transmitting promotional items for promotions, providing promotions, and giving coupons based on the travel period data for each customer. to provide.

The travel destination analysis unit 275d, based on the order/reservation information and cancellation information for the customer's lodging products stored in the information storage unit 230, when each lodging product is processed and used, the customer's lodging product Based on statistics on order/reservation information, it is possible to calculate a preferred destination for each customer. The travel destination analysis unit 275d provides personalized services for customers, such as sending promotional items for promotions, providing promotions, and giving coupons to customers' preferred destinations or destinations similar to their preferred destinations based on data for each destination. Provide analytical data.

The cancellation/refund analysis unit 275e, based on the cancellation information of the customer stored in the information storage unit 230, cancels/refunds information about the customer's accommodation product when each accommodation product is processed and the cancellation/refund is completed. The blacklist can be calculated based on the statistics for. The cancellation/refund analysis unit 275e may predict in advance whether to cancel the reservation of the customer analyzed as a blacklist based on the data on the blacklist, and prepare a countermeasure for processing the canceled product in advance. For example, it is possible to consider the arrangement of waiting customers. In addition, a penalty such as a cancellation fee may be added to a customer analyzed as a blacklist.

The customer evaluation pattern analysis unit 275f, based on the customer evaluation stored in the information storage unit 230, based on statistics on customer evaluation of the customer's lodging products, when each lodging product is processed for payment and use is completed. Average evaluation patterns for each customer can be calculated. The customer evaluation pattern analysis unit 275f may adjust the customer evaluation based on the average evaluation pattern data for each customer. For example, for a customer with a low overall customer evaluation score, the customer evaluation score may be upwardly corrected, and for a customer with a high overall customer rating score, the customer evaluation score may be downwardly corrected. Accordingly, more objective and reliable customer evaluation data can be provided.

The customer behavior pattern analysis unit 275 includes a travel cycle analysis unit 275a, a travel time analysis unit 275b, a travel period analysis unit 275c, a travel destination analysis unit 275d, a cancellation/refund analysis unit 275e, The analysis data calculated by the customer evaluation pattern analysis unit 275f may be synthesized to calculate behavior pattern analysis data for each customer. However, the present invention is not limited thereto, and the customer behavior pattern analysis unit 275 includes a travel cycle analysis unit 275a, a travel time analysis unit 275b, a travel period analysis unit 275c, a travel destination analysis unit 275d, and cancellation. / You can select the required evaluation part among the refund analysis part (275e) and the customer evaluation pattern analysis part (275f) to calculate the behavior pattern analysis data for each customer, or by analyzing the importance of each evaluation part, the behavior pattern analysis data for each customer Can also be calculated.

The data analyzed by the analysis unit 270 is transmitted to the information storage unit 230, and based on the analysis data, discounts, promotions, etc. for room rates in real time for specific rooms, specific lodging reservation sites, and specific customers, etc. It has the advantage of being able to proceed selectively.

Referring to FIG. 12, in another embodiment, the analysis unit 270_1 may further include a feedback unit 277. The feedback unit 277 may receive the preference analysis data of the preference analysis unit 271, the customer evaluation analysis data of the customer evaluation analysis unit 273, and the customer behavior pattern analysis data of the customer behavior pattern analysis unit 275, respectively. .

The feedback unit 277 may calculate a suitable solution based on the preference analysis data of the preference analysis unit 271. For example, based on preference analysis data, you can calculate solutions such as adjusted room rates, adjusted promotions, adjusted room sizes, adjusted options, adventures or penalties for lodging agents, and adjusted admission and departure times. In addition, the calculated solution may be delivered to the information storage unit 230.

The feedback unit 277 may calculate a solution suitable for this based on the customer evaluation analysis data of the customer evaluation analysis unit 273. For example, a solution such as adjusted room rate, adjusted promotion, and adjusted room distribution may be calculated based on customer evaluation analysis data, and the calculated solution may be delivered to the information storage unit 230.

The feedback unit 277 may calculate a suitable solution based on the customer behavior pattern analysis data of the customer behavior pattern analysis unit 275. For example, based on customer behavior pattern analysis data, you can calculate solutions such as when to send promotional materials for each customer, when to offer promotions for each customer, when to give coupons for each customer, how much penalty for blacklisted customers, and how to adjust the evaluation score for each customer. In addition, the calculated solution may be delivered to the information storage unit 230. The information storage unit 230 may modify accommodation product information and the like based on the solution. The revised lodging product information may be modified according to the API of each lodging reservation agency through the channel linkage unit 250 if necessary, and may be reflected in real time to each lodging agency, and the lodging company through the information management unit 210 Can be reflected in real time.

13 is a flowchart schematically illustrating an operation of a lodging reservation management server according to an embodiment. In FIG. 13, the information management unit 210 and the information storage unit 230 are expressed as one configuration, but this is for convenience of description and is not limited thereto.

13 and 3, the lodging companies 100 select lodging information to be registered, and the information management unit 210 and the information storage unit 230 provide lodging product information to be registered by the lodging companies 100. Can be obtained. For example, the lodging companies 100 may access the information management unit 210 to sign up for membership, and generate lodging product IDs. The lodging product ID may be generated when registering lodging product information in the information management unit 210.

The information management unit 210 obtains information on the registered lodging product and the lodging product ID, transfers it to the information storage unit 230, and the information storage unit 230 stores information on the registered lodging product and the lodging product ID Can be saved. In addition, the information storage unit 230 may transmit information about the registered room and lodging product ID to the channel linker 250.

The channel linker 250 may have the information on the registered room and the ID of the lodging product, and create an API full text to meet each standard of the lodging reservation agents 300. In addition, the channel linker 250 may register accommodation product information to each of the accommodation reservation agencies 300 by calling the accommodation product registration API of each of the accommodation reservation agencies 300. In addition, the lodging product information registered in each of the lodging reservation agencies 300 may be transferred to the information storage unit 230 and mapped to information on lodging products and lodging product IDs stored in the information storage unit 230. The mapped information may be transmitted to the lodging company through the information management unit 210.

When a customer selects a lodging product through a terminal or the like, payment is requested to the lodging reservation agency, and the lodging agency creates an order for the lodging product. The channel linker 250 obtains information on the order of accommodation items. For example, the channel linker 250 may periodically call the order inquiry API of each of the lodging reservation agents 300 to inquire and synchronize new orders and change orders.

Information on the order of accommodation products acquired by the channel linker 250 may be stored in the information storage unit 230 and transmitted to the lodging company through the information management unit 210.

In FIG. 13, only the order of accommodation products is shown, but the same is true for reservation, cancellation, change, etc. of accommodation products.

Meanwhile, the method according to various embodiments of the present invention described above may be implemented as a program and provided to a server or devices. Accordingly, each device can download the program by accessing a server or device in which the program is stored.

In addition, the method according to various embodiments of the present invention described above may be implemented as a program and stored in various non-transitory computer readable media and provided. The non-transitory readable medium means a medium that stores data semi-permanently and that can be read by a device, rather than a medium that stores data for a short time, such as registers, caches, and memory. Specifically, the various applications or programs described above may be stored and provided in a non-transitory readable medium such as a CD, DVD, hard disk, Blu-ray disk, USB, memory card, ROM, and the like.

Although the embodiments of the present invention have been described with reference to the accompanying drawings, a person skilled in the art to which the present invention pertains may be implemented in other specific forms without changing the technical spirit or essential features of the present invention. You will understand. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive.

100: Accommodation 200: Accommodation reservation management server
210: information management unit 230: information storage unit
250: channel linking unit 270: analysis unit
300: Accommodation reservation agency

Claims (10)

An information management unit that receives and manages first accommodation product information from each of a plurality of accommodation companies;
An information storage unit that receives and stores the first lodging product information from the information management unit; And
A channel for receiving API information of the first lodging product stored in the information storage unit and calling APIs of a plurality of lodging reservation agencies that provide different APIs, thereby creating API messages for each of the different API standards. Includes a linkage,
The channel interlocking unit transforms the first lodging product information into second lodging product information through each of the API messages, and registers the plurality of lodging product information with the information storage unit, respectively. Transmit,
The information storage unit maps each of the second lodging product information and the first lodging product information received from the information management unit, and stores the mapped information,
The channel linker receives order/reservation information and cancellation information from each of a plurality of lodging reservation agencies that provide the different APIs, and delivers the received order/reservation information and cancellation information to the information storage unit,
The information storage unit stores the received order/reservation information and cancellation information, and transmits the stored order/reservation information and cancellation information to the information management unit,
The information storage unit is made of a blockchain network,
The blockchain network may include the first accommodation product information, the second accommodation product information, the mapped information, the order/reservation information, and cancellation information obtained by the information storage unit from the information management unit and the channel linkage unit. When a blockchain confirmation, which is a request signal to be recorded in the blockchain network, is generated, the blockchain node propagates the blockchain transaction to an adjacent node according to the request of the corresponding blockchain confirmation, thereby storing the blockchain.
The analysis unit receives and analyzes information stored in the information storage unit, and further includes an analysis unit that delivers the analysis results to the information storage unit.
The analysis unit,
A preference analysis unit receiving order/reservation information and cancellation information for each accommodation product stored in the information storage unit and analyzing preferences;
A customer evaluation analysis unit receiving the customer evaluation stored in the information storage unit and analyzing the customer evaluation;
A customer behavior pattern analysis unit that receives order/reservation information and cancellation information for a customer's lodging products stored in the information storage unit and analyzes a customer behavior pattern; And
The preference analysis data of the preference analysis unit, the customer evaluation analysis data of the customer evaluation analysis unit, and the customer behavior pattern analysis data of the customer behavior pattern analysis unit are respectively received and analyzed to transmit room rates, promotions, room distributions, and when promotional materials are transmitted to each customer Includes a feedback section that calculates each correction value for each customer's promotion offer time, customer's coupon gift time, blacklist customer's penalty level, and customer's evaluation score correction index,
The preference analysis unit includes a monthly preference analysis unit, a period preference analysis unit between a reservation date and a stay date, a regional preference analysis unit, an option preference analysis unit, a price range preference analysis unit, a promotion preference analysis unit, and gender gender preference analysis Includes wealth, accommodation business preference analysis, accommodation reservation agency preference analysis, room preference analysis, and entry and exit time preference analysis,
The customer evaluation analysis unit includes a room evaluation analysis unit, a service evaluation analysis unit and a lodging agency evaluation analysis unit,
The customer behavior pattern analysis unit, a travel reservation analysis server, a travel time analysis unit, a travel period analysis unit, a travel destination analysis unit, a cancellation/refund analysis unit and a customer evaluation pattern analysis unit.

delete delete According to claim 1,
The correction value calculated through the feedback unit is transmitted to the information storage unit,
The information storage unit corrects the first accommodation product information according to the correction value, and transmits the modified first accommodation product information to the channel linker,
The channel interworking unit is a accommodation reservation management server for modifying and registering the modified first accommodation product information into the second accommodation product information according to different API standards provided by each of the plurality of accommodation reservation agencies.
The information management unit receiving and managing the first accommodation product information from each of the plurality of lodging companies;
An information storage unit receiving and storing the first lodging product information from the information management unit; And
The channel linkage unit receives the first lodging product information stored in the information storage unit and calls APIs of a plurality of lodging reservation agencies that provide different APIs, thereby creating API messages corresponding to the different API standards, respectively. Including steps,
The channel linker transforms the first lodging product information into second lodging information through each of the API messages and registers them with the plurality of lodging reservation agencies, and transmits the second lodging product information to the information storage unit and,
The information storage unit maps each of the second lodging product information and the first lodging product information received from the information management unit, and stores the mapped information,
The channel linker receives order/reservation information and cancellation information from each of a plurality of lodging reservation agencies that provide the different APIs, and delivers the received order/reservation information and cancellation information to the information storage unit,
The information storage unit stores the received order/reservation information and cancellation information, and transmits the stored order/reservation information and cancellation information to the information management unit,
The information storage unit is made of a blockchain network,
The information storage unit may record the first lodging product information, the second lodging product information, the mapped information, the order/reservation information, and cancellation information obtained from the information management unit and the channel linker in the blockchain network. Generating a request signal, a blockchain confirmation, the blockchain node propagating the blockchain transaction to an adjacent node according to the request of the corresponding blockchain confirmation and storing it in a blockchain manner;
When an update event for the information stored in the blockchain method occurs, storing the blockchain update on the blockchain network to match the update event; And
The plurality of lodging companies and a plurality of lodging reservation agents comprising the step of extracting the necessary information from the information stored in the blockchain manner,
The block chain update storage is performed,
When the update event for the information stored in the blockchain method occurs, a block chain update confirmation request step of requesting a block chain update confirmation for the information updated by the update event to the blockchain node,
When the blockchain update confirmation is requested, the blockchain node propagates a blockchain transaction based on the blockchain update confirmation to an adjacent node to complete the blockchain update confirmation, and notifies the completion of the blockchain update confirmation Blockchain update confirmation completion step including,
The analysis unit receives and analyzes information stored in the information storage unit, and further includes an analysis unit that delivers the analysis results to the information storage unit.
The analyzing unit analyzes the information,
Receiving order/reservation information and cancellation information for each accommodation product stored in the information storage unit and analyzing preferences;
Receiving a customer evaluation stored in the information storage and analyzing the customer evaluation;
Receiving order/reservation information and cancellation information for the customer's lodging products stored in the information storage, and analyzing customer behavior patterns;
The data analyzing the preference, the data analyzing the customer evaluation, and the data analyzing the customer behavior pattern are respectively received and analyzed, and the room rate, the promotion, the room distribution, the time to send promotional materials for each customer, the time to provide the promotion for each customer, Calculating each correction value for the coupon presentation time for each customer, the degree of penalty for each blacklist customer, and the evaluation score correction index for each customer;
Transferring the correction value to the information storage unit;
Modifying the first lodging product information according to the correction value, and transmitting the modified first lodging product information to the channel linker; And
Registering the first lodging product information modified by the channel linkage unit into the second lodging product information according to the standards of different APIs provided by each of the plurality of lodging reservation agencies, respectively, and registering the lodging reservation How to manage.

delete delete The method of claim 5,
The analyzing the preferences may include analyzing monthly preferences, analyzing period preferences between reservation days and nights, analyzing regional preferences, analyzing option preferences, and analyzing price preferences Steps, analyzing and analyzing promotion preferences, analyzing gender and gender preferences, analyzing and analyzing lodging company preferences, analyzing and analyzing lodging agency preferences, and analyzing room preferences, , Analyzing the preference for entering and leaving time,
The analyzing the customer evaluation includes the step of analyzing the room evaluation, analyzing the service evaluation, and analyzing the accommodation reservation agency evaluation,
The analyzing of the customer behavior pattern includes: analyzing a travel cycle, analyzing a travel time, analyzing a travel period, analyzing a travel destination, analyzing cancellation/refund, and customer A method of managing a reservation of accommodations comprising analyzing the evaluation patterns.
delete In a computer-readable recording medium,
A computer-implemented recording medium implementing a method for managing a reservation according to claim 5.

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