KR102072310B1 - A surrogate service operation system for determining a surrogate operation service tip and a method of determining the service tip using the same - Google Patents

Abstract

The present invention provides a system and a method for determining a chauffeur service fee including a chauffeur service tip which can evaluate chauffeur service quality before a customer arrives at a destination and differentially pay a service tip in accordance with an evaluation result. According to the present invention, the system for determining a chauffeur service fee comprises: at least one customer terminal to use a chauffeur service application provided by a chauffeur service provider to execute a chauffeur service request, chauffeur service fee approval or refusal, and chauffeur service quality evaluation; at least one chauffeur terminal to use the chauffeur service application to execute chauffeur service request information reception and chauffeur service approval or rejection; and a control server which is connected to allow data communication between the at least one customer terminal and chauffeur terminal via a wired/wireless communication network, determines chauffeur service request information transmitted by an arbitrary customer terminal to select a corresponding chauffeur service fee table among a plurality of previously stored chauffeur service fee tables including service tips, and determines a range of corresponding chauffeur service fees and service tips in the selected chauffeur service fee table.

Description

A surrogate service operation system for determining a surrogate operation service tip and a method of determining the service tip using the same}

The present invention relates to a surrogate operation service fee determination system and method including a surrogate operation service tip, and more particularly includes a surrogate operation service tip that can differentially pay the service tip according to the service quality of the surrogate article. It relates to a surrogate service fee determination system and method.

Surrogate driving is driving on behalf of the owner of the car, which generally means that the owner of the car is driving the car and receiving the surrogate driving cost when the owner of the car is in a state in which the owner of the car is unable to drive normally, such as drinking or injury. .

For example, the Republic of Korea Patent Publication No. 10-1429273 (August 05, 2014) can negotiate the surrogate operation fee with the customer, the customer can use the surrogate operation at a low rate, the surrogate article to adjust the rate By negotiating, it is possible to continuously connect and operate customers, and unlike the existing company-level call system, it is open-type, so that all surrogate drivers and customers connect to one system and connect with other parties that meet the requirements of each other. By establishing a brand of a combination type and providing specialized services to customers, the service quality is improved by inducing them to be nominated by customers continuously. Only after the consultation with the customer is completed, the photographic information of the agent is displayed. It is sent to the phone the customer immediately substitute articles system and its method of operation via a surrogate assured of branding because they can see that your customers can safely leverage the surrogate driver fee negotiation and representation articles are described.

In addition, the Republic of Korea Patent Publication No. 10-1465154 (November 19, 2014), the user selects one of a number of basic surrogate operation charges, by selecting various discounts and premium criteria, the optimal rate automatically By calculating and using a direct user terminal directly connected to the surrogate driver terminal possessed by the surrogate driver matching the selected fee, automatic price calculation method for surrogate operation that can be priced for the rational surrogate operation service can be performed And a user terminal having an automatic charge calculation function.

In addition, the Republic of Korea Patent Publication No. 10-1771511 (August 21, 2017) will be able to improve the convenience of use, as the customer and the surrogate driver can directly use the service without going through the call center through the smartphone app. A device for providing a surrogate operation service, which can enable a user to save a fee, and confirm the license and insurance of a surrogate driver through linkage with a related agency, can enhance customer safety.

In addition, the Republic of Korea Patent Publication No. 10-1823110 (January 23, 2018), the waiting time for receiving the surrogate operation service by sending the dispatch message to the surrogate article terminal that can arrive within the shortest time based on the user terminal Minimized, of course, thereby described a surrogate operation system using the application to provide convenience to the user.

In addition, the Republic of Korea Patent Publication No. 10-1882957 (July 23, 2018), the user requesting a surrogate operation can determine the route and charges, and effective surrogate operation service between ordinary users who do not work as a surrogate operation There is described a surrogate driving service providing system and method that can provide to each other, and can safely provide surrogate driving service to each other even between general users who do not work as a surrogate operation.

However, according to the related art, the surrogate operation fee can be adjusted through consultation or negotiation between the customer and the agent, but once the surrogate operation fee is determined, the surrogate driver's driving manner, driving ability, and traffic signal compliance are not satisfied. Since customers must pay a fixed fee irrespective of the customer's point of view, even if they were dissatisfied with the quality of the surrogate operation service, the surrogate operation fee could not be reflected.

In addition, the continuous evaluation and management of surrogate driving service quality and customer manners for surrogate technicians and customers was not performed, thereby limiting special management or disadvantages to sub-subsidiary surrogate or manners.

Republic of Korea Patent Publication No. 10-1429273 (August 05, 2014) Republic of Korea Patent Publication No. 10-1465154 (November 19, 2014) Republic of Korea Patent Publication No. 10-1882957 (July 23, 2018) Republic of Korea Patent Publication No. 10-1823110 (January 23, 2018) Republic of Korea Patent Publication No. 10-1771511 (August 21, 2017)

The present invention has been made to solve the problems of the prior art described above, an object of the present invention is to evaluate the quality of the surrogate operation service before the customer arrives at the destination, and according to the evaluation result, the service tip is differentially To provide a surrogate operation service fee determination system and method including a surrogate operation service tip that can be paid.

Another object of the present invention is to provide a surrogate operation service fee determination system and method including a surrogate operation service tip that can continuously evaluate and manage the service quality of the surrogate driver performing surrogate operation service.

It is still another object of the present invention to provide a surrogate operation service fee determination system and method including a surrogate operation service tip that can continuously evaluate and manage a surrogate operation service usage manner of a customer through a plurality of surrogate articles.

The surrogate operation service fee determination system including the surrogate operation service tip to achieve the above object, using the surrogate operation service app provided by the surrogate operation service application, surrogate operation service application, surrogate operation service fee approval or rejection, surrogate At least one customer terminal for performing a driving service quality evaluation; At least one proxy driver terminal for receiving proxy driving service application information, using the proxy driving service app, and executing or rejecting a proxy driving service; A wired and wireless communication network that enables wired and wireless data communication between the at least one customer terminal and an agent article terminal; Data communication is possible between the at least one customer terminal and the agency driver terminal through the wired or wireless communication network, and the proxy operation service request information transmitted from any customer terminal is determined to include a plurality of service tips stored in advance. Selecting the corresponding surrogate operation fee table from the surrogate operation fee table, characterized in that for determining the range of the surrogate operation fee and the service tip corresponding to the selected surrogate operation fee table.

In addition, the surrogate operation service charge determination method including the surrogate operation service tip, at least one customer terminal and the surrogate article terminal is connected to the control server that provides the surrogate operation service apps (Apps.) Through the wired, wireless communication network In the driving service operation system, the arbitrary customer terminal applying for the surrogate operation service using the surrogate operation service app; The control server transmitting the proxy driving service application information to at least one proxy driver terminal according to a preset priority, and executing the proxy driving service until a specific proxy driver terminal approves the proxy driving service; Transmitting, by the control server, a proxy driving service quality evaluation message of the corresponding proxy driver to the customer terminal before a preset arrival time of the destination; The client terminal evaluating the surrogate operation service according to the surrogate operation service quality evaluation message and transmitting the evaluation result to the control server; The control server is characterized in that it comprises the step of differentially determining the surrogate operation service tip according to the surrogate operation service evaluation results.

Such a surrogate operation service fee determination system and method including a surrogate operation service tip according to the present invention has the following effects.

First, the quality of the surrogate driving service can be evaluated before the customer arrives at the destination, and the service tip can be paid differentially according to the evaluation result, so that each surrogate driver can drive the manner to earn additional income through the service tip. Expect to do a surrogate operation, while driving safely, observing signals.

In addition, the service quality of the surrogate driver who performs the surrogate driving service can be continuously evaluated and managed, and the surrogate drivers are expected to try to improve or improve their surrogate driving service quality.

In addition, it is possible to continuously evaluate and manage the manner of using the surrogate driving service of the customer through a number of surrogate drivers, so that they will try to prevent the customer from being evaluated as an abducted customer. It is expected to be disadvantaged.

1 is a block diagram schematically illustrating a surrogate operation service charge determination system including a surrogate operation service tip according to preferred embodiments of the present invention;
2 is a view for explaining a service tip determination procedure using a surrogate operation service charge determination system including a surrogate operation service tip according to a first embodiment of the present invention;
3 is a view for explaining a procedure for determining a range of surrogate operation fees and service tips according to a first preferred embodiment of the present invention;
FIG. 4 is a diagram for describing a service tip determination procedure using a surrogate operation service charge determination system including a surrogate operation service tip according to a second embodiment of the present invention.
5A to 5C are explanatory diagrams for explaining a surrogate operation fee determination procedure according to preferred first and second embodiments of the present invention.

As the inventive concept allows for various changes and numerous embodiments, particular embodiments will be illustrated in the drawings and described in detail in the written description.

However, this is not intended to limit the present invention to specific embodiments, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

Hereinafter, the configuration and procedure of a surrogate operation service charge determination system including a surrogate operation service tip according to the present invention will be described with reference to the accompanying drawings.

1 is a block diagram schematically illustrating a surrogate operation service charge determination system including a surrogate operation service tip according to preferred embodiments of the present invention.

1, a surrogate operation service charge determination system including a surrogate operation service tip according to an embodiment of the present invention, at least one customer terminal 10, at least one proxy article terminal 20, The wireless communication network 30, the control server 40, and the database 42 are comprised.

Here, each of the customer terminal 10 using the surrogate operation service app provided by the surrogate operation service provider, membership registration, surrogate operation service application, surrogate operation service fee approval or rejection, surrogate operation service quality evaluation, surrogate operation fee receipt received It is used to make

Here, the personal information entered during registration includes the name, address, and phone number entered during the general app membership registration, and the customer information entered when applying for the surrogate driving service includes the departure time, the departure point, and the destination. Is determined by an objective selection method that selects and determines any one of three preset stages (up, middle, down).

In addition, each proxy article terminal 20 using the surrogate operation service app provided by the surrogate operation service provider membership, surrogate operation service application information received, surrogate operation service approval or rejection, surrogate operation fee receipt receipt, customer manners Used to make an assessment.

Here, the personal information entered during registration includes a name, address, and phone number entered during general app membership registration, and the proxy driving service approval is used to selectively approve the surrogate driving service requested by one or more customer terminals. .

Meanwhile, in the preferred embodiments of the present invention, each of the customer terminal 10 and the proxy article terminal 20 is a broad concept including a wired terminal or a wireless terminal, and includes a personal computer (PC), an IP television (Internet Protocol Television), Notebook-sized personal computer (PDA), Personal Digital Assistant (PDA), Smartphone, International Mobile Telecommunication 2000 (IMT-2000) phone, Global System for Mobile Communication (GSM) phone, General Packet Radio Service (GPRS) phone , Wideband Code Division Multiple Access (WCDMA) phone, Universal Mobile Telecommunication Service (UMTS) phone, Mobile Broadband System (MBS) phone, and the like.

In addition, the wired and wireless communication network 30 is to enable wired and wireless data communication between any customer terminal 10 and any agency terminal 20, a large communication network capable of large capacity, long distance voice and data services It is a communication network which is a high-speed backbone network, and may be a next-generation wired and wireless network for providing Internet or high-speed multimedia service. When the wired / wireless communication network 30 is a mobile communication network, it may be a synchronous mobile communication network or an asynchronous mobile communication network. An example of an asynchronous mobile communication network is a communication network of a wideband code division multiple access (WCDMA) scheme. In this case, although not shown in the figure, the mobile communication network may include a Radio Network Controller (RNC). Meanwhile, although the WCDMA network is taken as an example, it may be an IP network based on a next generation communication network such as 3G LTE network, 4G network, or other IP.

In addition, the control server 40 is connected so as to enable data communication between at least one or more customer terminal and the surrogate article terminal through the wired, wireless communication network 30, when receiving the surrogate operation service application information from the customer terminal (10) This may be sequentially transmitted to the proxy article terminals in a preset order, or simultaneously to the customer terminals belonging to the preset group.

In addition, the control server 40 determines the surrogate operation service application information, selects the surrogate operation rate table from the surrogate operation rate table including a plurality of service tips stored in the database 42, and the surrogate operation corresponding to the selected surrogate operation rate table Determine the range of driving fees and service tips.

For example, the control server 40 determines whether the departure date included in the proxy driving service application information input by the customer terminal is a weekday general rate application time zone, and when it is determined that it is a weekday general rate application time period, the proxy driving fee is The lowest class 1 surrogate operation fee table applies. However, if it is determined that it is not a weekday regular rate application time zone, and is determined to be a weekday premium rate application time period, and is determined to be a weekday premium rate application time period, a second class agent that is relatively more expensive than a first class surrogate operation fee table Apply a driving fee table. However, if it is determined that the weekday surcharge is not in the time zone, it is determined that it is the time zone for the weekend and holiday general rates, and if it is determined that it is the time zone for the weekend and holiday general rates, the second fee is relatively more expensive than the first class surrogate driving fee table. Class surrogate operation tariffs apply. However, if it is determined that the weekend and holiday is not in the normal rate of application period, it is determined that the weekend and holiday premium rate is applied, and the third class proxy driving rate table, which is relatively expensive than the second class proxy driving rate table, is applied.

In addition, the control server 40 may store and manage three types of surrogate operation tariffs in the database 42, as shown in Table 1 below. For example, it is the cheapest surrogate driving fee table that applies when you operate on your behalf within 11 pm on weekdays, and the second fee table in Table 1 is the weekday surcharge time zone (for example, after 11 pm on weekdays). This is a mid-price surrogate operation table that applies when you drive on your behalf or when you drive on a weekend or holiday within a normal time zone (for example, before 11:00 pm on weekdays). The third rate table is the most expensive surrogate operation for surrogate operation on weekends and public holidays within a premium rate time zone (for example, after 11pm on weekdays). A geumpyo.

area Driving distance  Base rate Level 1 Service Tip
(\ 2000) Tier 2 Service Tips
(\ 3000) Tier 3 Service Tips
(\ 4000) Seoul 1-10Km  \ 15,000  \ 17,000  \ 18,000  \ 19,000 Seoul 11-20Km  \ 20,000  \ 22,000  \ 23,000  \ 24,000 Seoul-Metropolitan Area 1-10Km  \ 25,000  \ 27,000  \ 28,000  \ 29,000 Seoul-Metropolitan Area 11-20Km  \ 30,000  \ 32,000  \ 33,000  \ 34,000 Seoul-Metropolitan Area 21-30Km  \ 35,000  \ 37,000  \ 38,000  \ 39,000 area Driving distance  Base rate Level 1 Service Tip
(\ 4000) Tier 2 Service Tips
(\ 5000) Tier 3 Service Tips
(\ 6000) Seoul 1-10Km  \ 17,000  \ 21,000  \ 22,000  \ 23,000 Seoul 11-20Km  \ 22,000  \ 26,000  \ 27,000  \ 28,000 Seoul-Metropolitan Area 1-10Km  \ 27,000  \ 31,000  \ 32,000  \ 33,000 Seoul-Metropolitan Area 11-20Km  \ 32,000  \ 36,000  \ 37,000  \ 38,000 Seoul-Metropolitan Area 21-30Km  \ 37,000  \ 41,000  \ 42,000  \ 43,000 area Driving distance  Base rate Level 1 Service Tip
(\ 6000) Tier 2 Service Tips
(\ 7000) Tier 3 Service Tips
(\ 8000) Seoul 1-10Km  \ 19,000  \ 25,000  \ 26,000  \ 27,000 Seoul 11-20Km  \ 24,000  \ 30,000  \ 31,000  \ 32,000 Seoul-Metropolitan Area 1-10Km  \ 29,000  \ 35,000  \ 36,000  \ 37,000 Seoul-Metropolitan Area 11-20Km  \ 34,000  \ 40,000  \ 41,000  \ 42,000 Seoul-Metropolitan Area 21-30Km  \ 39,000  \ 45,000  \ 46,000  \ 47,000

In addition, the control server 40 periodically checks the current position of each of the customer terminal 10 and the agent article terminal 20 in the active state, the agent driver terminal 20 for transmitting the proxy operation service application information Pre-set priorities, or pre-set and manages the agent terminal belonging to the agent group for the transmission of the surrogate operation service application information.

In addition, the control server 40 transmits a surrogate operation service quality evaluation message to the client terminal 10 5 to 10 minutes before the customer terminal 10 arrives at the destination, and receives a service tip according to the surrogate operation service evaluation of the customer. Determination is made, and based on this, a proxy driving service fee receipt is made and transmitted to the customer terminal 10 and the agency driver terminal 20, respectively.

In addition, the database 42 is connected to be controlled to the control server 40, and stores a plurality of surrogate operation fee table including the customer terminal and surrogate article terminal information, surrogate operation rate table and service tips, surrogate operation service for each surrogate article Provided details and payment history, and the surrogate operation service usage and billing history for each customer is stored.

In the preferred embodiments of the present invention, the database 42 may refer to a functional structural combination of software and hardware, which are stored independently of the control server 40, respectively. The database 42 may be implemented with at least one table, and may further include a separate database management system (DBMS) for searching, storing, and managing information stored in the database. In addition, it may be implemented in various ways such as linked-list, tree, relational database, etc., and may include all data storage media and data structures capable of storing information corresponding to the database.

<First Embodiment>

Hereinafter, a procedure for determining a surrogate operation service fee including a surrogate operation service tip according to a first embodiment of the present invention will be described with reference to the accompanying drawings.

In the first preferred embodiment of the present invention, any customer terminal 10 and the agent article terminal 20 among the plurality of customer terminals and the agency article terminal, the surrogate operation service app (Apps.) Through the wired and wireless communication network (30). It is assumed that it is connected to each of the control server 40 to provide a state will be described.

First, the user of the customer terminal 10 and the proxy article terminal 20 connected to the wired and wireless communication network 30 respectively downloads the surrogate operation service app and executes membership registration using them (S111).

Here, the user of the customer terminal 10 enters the name, contact information (mobile phone number), home address, preferred agent information (man, woman agent or smoking and non-smoking agent selection) using the surrogate operation service app can do.

On the other hand, the user of the surrogate article terminal 20 using the surrogate operation service app name, contact information (mobile phone number), home address, preferred destination information (for example, after 1 am based on your current location To receive only a surrogate operation service where the destination of the customer is closer to his / her registered address.

The user of the customer terminal 10 and the proxy article terminal 20, which is pre-subscribed as a member to the control server 40, is a surrogate operation service app (Apps.) Stored in each of the customer terminal 10 and the proxy article terminal 20. Activate each (S113).

On the other hand, the customer terminal 10 applies for the surrogate operation service application with the surrogate operation service application using the surrogate operation service app (S115).

In this case, it is preferable that the contents of the proxy driving service application include the departure time of the customer, the departure point of the customer, the destination of the customer, and the contact information of the customer.

The surrogate operation service app running on the customer terminal 10 registers the current position of the customer terminal 10 as the departure point of the customer in advance, when the customer applies for the surrogate driving service, 10-15 minutes later. On behalf of the customer can be displayed on the surrogate operation application screen using the home address of the customer, the user of the customer terminal 10 when the specific items of the customer's departure time, customer's departure point, the customer's destination is changed You can modify the item.

On the other hand, the control server 40 determines the surrogate operation service application information, selects the surrogate operation rate table among the surrogate operation rate table including a plurality of service tips stored in the database 42, and the surrogate operation corresponding to the surrogate operation rate table selected The range of the driving fee and the service tip is determined, and as shown in FIG. 5A, it is transmitted to the customer terminal 10 (S117).

At this time, the control server 40 when deciding the range of surrogate operation fee and service tip, the surrogate operation in consideration of the surrogate operation time, surrogate operation day and the surrogate article supply relationship selectively to the base rate in consideration of surrogate operation region and driving distance Base rates and service tips can be applied differentially.

In the first preferred embodiment of the present invention, three types of surrogate operation fee tables as shown in Table 1 may be differentially applied according to the surrogate operation application information of the customer, but the surrogate operation fee table may be variously changed as necessary. will be.

Hereinafter, the control server 40 will be described in detail the procedure for determining the range of surrogate operation fee and service tip as follows.

For example, when a user of the customer terminal 10 applies for a surrogate operation service on condition that the user departs from Gangnam Station in Seoul and arrives near Jamsil Station at 1:30 am on Monday, the control server 40 inputs the customer. It is determined whether the departure date included in the surrogate operation service application information is a normal weekday application time (S11). At this time, if it is determined that the determination result is the case of the weekday general fare application time, the first class surrogate operation fee table with the lowest surrogate operation fee is applied (S12).

However, if it is determined that it is not the case of the weekday regular rate application time, the control server 40 determines that it is the case of weekday premium rate application time (S13). At this time, if it is determined that the determination result is the weekday surcharge fee application time, the second class surrogate operation fee table is relatively expensive than the first level surrogate operation fee table (S14).

However, if it is determined that the weekday surcharge fee is not in the time zone, the control server 40 determines that it is the weekend and public holiday regular time zone (S15). At this time, if it is determined that the determination result is the case of the weekend and holiday general rate applied time, the second class surrogate operation fee table that is relatively expensive than the first class surrogate operation fee table is applied in the same (S16).

Subsequently, when it is determined that the weekend and holiday general rate is not applied, the control server 40 determines that it is the weekend and holiday premium rate applied time (S17), and the third class is relatively expensive than the second-class proxy driving fee table. The surrogate operation fee table is applied (S18).

The control server 40 may differentially determine the surrogate operation service tip according to the departure time and day of the customer who applied for the surrogate operation service according to the surrogate operation service application information in the manner described above, as shown in Table 1 below. .

For example, if the customer terminal 10 applied for a surrogate driving service within the range of 1-10 km between Seoul and the metropolitan area at about 1:30 am on Monday, the control server 40 is shown in Table 2, as shown in Table 2 below. For example, you can send the surrogate fare information to the customer to determine the service tip of \ 4,000, \ 5,000 or \ 6,000 at the base rate of \ 17,000.

Accordingly, the user of the customer terminal 10 having received the surrogate operation fee information may approve or reject the surrogate operation service subject to the received surrogate operation information (S119). In the case of selecting the rejection, the control server 40 determines that the surrogate operation service case has ended.

However, when the user of the customer terminal 10 approves the surrogate operation service subject to the received surrogate operation information, the control server 40 includes starting and destination information and surrogate operation fee information according to a preset priority. The agent driving service application information is transmitted to the agent article terminal 20 (S121).

Here, when determining the priority of the surrogate article terminal, the control server 40 priorities in the order of the shortest distance among the surrogate article terminals located within a preset periphery (for example, a radius of 4 km) of the customer terminal 10. It is desirable to sequentially transmit to the one or more surrogate article terminal information and the surrogate operation service application information including the departure and destination information and the surrogate operation fee information until a specific surrogate driver approves the surrogate operation service.

At this time, if the user of the proxy article terminal 20 approves the surrogate operation, the control server 40 transfers the contact information (for example, mobile phone number) of the customer terminal 10 to the corresponding proxy article terminal 20 By transmitting (S123), the user of the proxy article terminal 20 to make a call for confirmation or time appointment to the customer terminal 10 applied for the surrogate operation service.

Meanwhile, as shown in FIG. 5B, the control server 30 periodically stores the surrogate operation departure time, the arrival time, and the route information of the agent in the database 42 while monitoring the agent's surrogate operation departure time and arrival time in real time, Before the arrival time (for example, 5 to 10 minutes), the proxy service quality evaluation message set in advance is transmitted to the customer terminal (S125).

In this case, the service quality evaluation message may include at least one or more contents of a driving manner of a surrogate driver, a driving ability of a surrogate engineer, and a traffic signal compliance item of a surrogate driver, by the user of the customer terminal 10 touching a screen or selecting a specific button. It may be sequentially displayed on the screen of the customer terminal 10 to be evaluated in a multiple choice, or may be displayed on the screen of the customer terminal 10 at once.

Subsequently, the customer terminal 10 evaluates the surrogate operation service quality according to the surrogate operation service quality evaluation message and transmits it to the control server (S127). For example, the user of the customer terminal 10 may transmit the selected result to the control server 40 by touching the screen or selecting a specific button so that the surrogate operation service quality is evaluated as the best first grade.

In the first preferred embodiment of the present invention, the surrogate operation service quality evaluation message is a first grade (for example, very satisfactory or excellent) for evaluating the surrogate operation service so that the user of the customer terminal 10 can select one. Very good), of a second grade (eg, satisfactory or good) rated relatively lower than the first grade, of a third grade (eg dissatisfied or moderate) rated relatively lower than the second grade It consists of three types, and the substitute operation service tip is determined differentially within the range of 10 to 55% of the standard operation fee based on the first to third grades, but the type of the surrogate operation service quality evaluation message or the range of the service tip It is desirable to be able to adjust variously.

Accordingly, the control server 40 differentially determines the surrogate operation base rate and the service tip as shown using the surrogate operation fee table in Table 1 according to the surrogate operation service quality evaluation result input by the customer (S129). .

For example, when the user of the customer terminal 10 evaluates the surrogate operation quality of service as the first level, the control server 40 indicates that the surrogate operation service application is performed by the user of the customer terminal 10 at 1:30 am on Monday. Since you applied for a surrogate operation service within 1-10km within Seoul in one minute, as shown in Table 2, you can determine the surrogate operation fee as \ 23,000 plus base price \ 17,000 plus service tip \ 6,000. .

On the other hand, if the control server 40 does not evaluate the surrogate operation quality of service for a predetermined time for the surrogate operation service quality evaluation time (for example, 3 minutes), the preset surrogate operation quality of service (for example, Second class).

For example, the control server 40 is because the proxy driving service application content is when the user of the customer terminal 10 applied for the surrogate operation service within the range of 1-10Km in Seoul at 1:30 am on Monday, As shown in Figure 2, a surrogate service fee can be determined by a base fee of $ 17,000 plus a second class of service tips of $ 5,000.

Subsequently, the control server 40 generates a surrogate operation fee receipt in which the service tip determined by the customer is added to the predetermined surrogate operation base rate and transmits the surrogate operation fee receipt to the customer terminal 10 and the surrogate operation terminal 20, respectively (S131).

For example, as shown in FIG. 5C, the control server 40 generates a fee receipt that determines the surrogate operation fee to \ 23,000 by adding the basic fee \ 17,000 to the service tip \ 6,000, and the customer terminal 10 and the surrogate operation terminal. Transmit to 20 respectively.

Accordingly, when the vehicle arrives at the destination, the user of the customer terminal 10 pays the proxy driver a surrogate operation fee including a service tip determined by the customer to the surrogate operation basic rate, and the payment method is cash, card, mobile phone payment. Any payment method used in the related industry such as may be used.

The surrogate article may distribute the revenue generated in accordance with the provision of the surrogate operation service according to the contract content in advance contracted with the surrogate operation service operator operating the control server 40 (S133).

Meanwhile, in the first preferred embodiment of the present invention, the service quality of each agent and the service usage manner of the customer may be evaluated and reflected in the proxy driving service.

For example, the control server 40 monitors the surrogate operation departure time and arrival time, when the user of the surrogate article terminal 20 transmits the arrival completion message to the destination using the surrogate operation service app, the surrogate operation service The customer manner evaluation message for the user of the customer terminal 10 used may be transmitted to the corresponding agency article terminal 20, and the agency article terminal 20 may touch the screen screen or select a specific button according to the customer manner evaluation message. In this way, the customer manners are evaluated in a multiple-choice manner, and the evaluation results are transmitted to the control server 30.

Here, the customer manner evaluation message is composed of three levels of customer manner: very good, good, and normal, and the evaluation result is selected by the user of the customer terminal touching the screen of the terminal or pressing a preset button. May be transmitted to the control server 40.

Subsequently, the control server 40 may manage the evaluation result of the customer manner of each customer terminal stored in the database 42 according to the customer manner evaluation result.

Accordingly, the control server 40 uses the entire surrogate operation service in which the customer manner of each customer terminal stored in the database 42 is below a reference level (eg, the lowest grade) for a preset period (eg, monthly). If it is determined that more than 50% of the case), when applying for the surrogate operation service customer manner information can also be controlled to be displayed in the form of letters or icons.

For example, at the step S121 of transmitting the surrogate operation service application information including the departure and destination information and the surrogate operation fee to the surrogate article terminal 20, the customer manner information may also be transmitted, and the surrogate articles provide the surrogate operation service. It may also be a disadvantage to consult customer manner information or to avoid surrogate operation.

In addition, the control server 40 evaluates the surrogate operation service quality evaluation result of each surrogate article stored in the database 42 in a predetermined period unit (for example, monthly unit), so that the surrogate operation service quality of the surrogate article is increased. If it is determined that it is below the threshold (for example, the lowest grade is more than 50% of the total number of surrogate service offerings), then the surrogate operation quality assessment list may not only be given a penalty to increase the deduction from the surrogate operation fee, or it may be removed from the member if necessary. By sending the to the corresponding agency article, the surrogate driver can check the surrogate operation quality level of his service and use it as an educational material for continuous correction.

In the first preferred embodiment of the present invention described above, when the user of the customer terminal 10 applies for the surrogate operation service application with the surrogate operation service application content in step S115, the control server 40 Determines the surrogate operation application information, selects the surrogate operation fee table from among the surrogate operation fee table including the plurality of service tips stored in the database 42, and the range of the corresponding surrogate operation fee and the service tip from the selected surrogate operation fee table; Then, after the surrogate operation service request information including the surrogate operation fee and the range of the service tip is first transmitted to the customer terminal 10, the surrogate operation fee and the range of the service tip if the customer terminal 10 approves Submission of the surrogate operation service application information containing one or more surrogate articles by sending a specific surrogate article It is the way it receives approval.

However, in the first preferred embodiment of the present invention, even if the customer determined by the control server 40 approves the proxy driving application information, there may be a case where the demand for the proxy driver is insufficient or the proxy driver avoids the proxy driving service. It is determined that this is complemented in the second preferred embodiment of the present invention.

Second Embodiment

Hereinafter, a procedure for determining a surrogate operation service fee including a surrogate operation service tip according to a second embodiment of the present invention will be described with reference to the accompanying drawings.

In the second preferred embodiment of the present invention, any of the customer terminal 10 and the surrogate article terminal any customer terminal 10 and the surrogate article terminal 20 via the wired, wireless communication network (Apps.) It is assumed that it is connected to each of the control server 40 that provides a state will be described.

First, the user of the customer terminal 10 and the agent article terminal 20 in the wired and wireless communication network 30 respectively downloads the surrogate operation service app and executes the member registration using them (S211).

Here, the user of the customer terminal 10 enters the name, contact information (mobile phone number), home address, preferred agent information (man, woman agent or smoking and non-smoking agent selection) using the surrogate operation service app can do.

On the other hand, the user of the surrogate article terminal 20 using the surrogate operation service app name, contact information (mobile phone number), home address, preferred destination information (for example, after 1 am based on your current location To receive only a surrogate operation service where the destination of the customer is closer to his / her registered address.

The user of the customer terminal 10 and the proxy article terminal 20, which is pre-subscribed as a member to the control server 40, is a surrogate operation service app (Apps.) Stored in each of the customer terminal 10 and the proxy article terminal 20. Activate each (S213).

On the other hand, the customer terminal 10 applies for the surrogate operation service application information with the surrogate operation service application using the surrogate operation service app (S215).

Here, the surrogate operation service application information preferably includes the customer's departure time, the customer's departure point, the customer's destination, the customer's contact information.

The surrogate operation service app running on the customer terminal 10 registers the current position of the customer terminal 10 as the departure point of the customer in advance, when the customer applies for the surrogate driving service, 10-15 minutes later. On behalf of the customer can be displayed on the surrogate operation application screen using the home address of the customer, the user of the customer terminal 10 when the specific items of the customer's departure time, customer's departure point, the customer's destination is changed You can modify the item.

At this time, the control server 40 determines the surrogate operation service request information and selects the surrogate operation rate table from the surrogate operation rate table including a plurality of service tips stored in the database 42 connected to be controlled by the control server 40. Select and determine a range of a corresponding surrogate operation fee and a service tip from the selected surrogate operation fee table, and simultaneously transmit them to at least one surrogate article terminal belonging to a surrogate article group according to priority as shown in FIG. (S217).

For example, the control server 40 sends the surrogate operation service application information including the surrogate operation fee and the range of the service tip to all surrogate articles located in a predetermined vicinity of the customer terminal 10 (for example, within a radius of 4 km). If the specific agent does not approve the surrogate operation service, the surrogate operation service application information may be transmitted to the surrogate article group whose priority is next.

Here, when determining the range of the surrogate operation fee and the service tip, the control server 40 differentials the surrogate operation base rate and the service tip in consideration of the surrogate operation time and the surrogate operation day to the base rate considering the surrogate operation area and the driving distance. Can be applied as

In the second preferred embodiment of the present invention, three types of surrogate operation fee tables shown in Table 1 may be differentially applied according to the surrogate operation application information of the customer, but the surrogate operation fee table may be variously changed as necessary.

At this time, the control server 40 is a procedure for determining the surrogate operation fee and the range of the service tip is the same as the first preferred embodiment of the present invention, the description is omitted.

For example, if the customer terminal 10 applied for a surrogate driving service within the range of 1-10 km between Seoul and the metropolitan area at about 1:30 am on Monday, the control server 40 is shown in Table 2, as shown in Table 2 below. For example, you can send the surrogate fare information to the customer to determine the service tip of \ 4,000, \ 5,000 or \ 6,000 at the base rate of \ 17,000.

Therefore, the control server 40 differentially determines the surrogate operation service tip as shown in Table 1 according to the departure time and the day of the week for the surrogate operation service application information according to the surrogate operation service application information in the manner described above. Can be.

If, in the surrogate article terminal belonging to any surrogate article group, a specific surrogate article terminal approves the surrogate operation service (S219), and transfers the result of the approval to the control server 40, the control server 40 surrogate operation The surrogate operation service application information including the range of the fee and the service tip is transmitted to the customer terminal 10 (S221).

Accordingly, the user of the customer terminal 10 that has received the surrogate operation fee information may approve or reject the surrogate operation service subject to the received surrogate operation information (S223). In the case of selecting the rejection, the control server 40 determines that the surrogate operation service case has ended.

However, when the user of the customer terminal 10 approves the surrogate operation service subject to the received surrogate operation information, the control server 40 receives the contact information (for example, the mobile phone number) of the customer terminal 10. By transmitting to the proxy driver terminal 20 (S225), the user of the proxy driver terminal 20 can make a call for confirmation or time appointment to the customer terminal 10 applied for the surrogate operation service.

On the other hand, the control server 30 periodically monitors the proxy operation departure time and arrival time and route information of the agent in real time and stores it in the database 42, the arrival time of the preset destination (for example, arrival 5 ~ 10 minutes) and transmits a pre-set proxy service quality evaluation message to the customer terminal (S227).

In this case, the service quality evaluation message may include at least one or more contents of a driving manner of a surrogate driver, a driving ability of a surrogate engineer, and a traffic signal compliance item of a surrogate driver, by the user of the customer terminal 10 touching a screen or selecting a specific button. It may be sequentially displayed on the screen of the customer terminal 10 to be evaluated in a multiple choice, or may be displayed on the screen of the customer terminal 10 at once.

Subsequently, as shown in FIG. 5B, the customer terminal 10 evaluates the surrogate operation service quality according to the surrogate operation service quality evaluation message and transmits the surrogate operation service quality to the control server (S127). For example, the user of the customer terminal 10 may transmit the selected result to the control server 40 by touching the screen or selecting a specific button so that the surrogate operation service quality is evaluated as the best first grade.

In the second preferred embodiment of the present invention, the surrogate operation service quality evaluation message is a first grade (for example, very satisfactory or excellent) for evaluating the surrogate operation service so that the user of the customer terminal 10 can select one. Very good), of a second grade (eg, satisfactory or good) rated relatively lower than the first grade, of a third grade (eg dissatisfied or moderate) rated relatively lower than the second grade It consists of three types, and the substitute operation service tip is determined differentially within the range of 10 to 55% of the standard operation fee based on the first to third grades, but the type of the surrogate operation service quality evaluation message or the range of the service tip It is desirable to be able to adjust variously.

Accordingly, the control server 40 differentially determines the surrogate operation base rate and the service tip by using the surrogate operation fee table shown in Table 1 according to the surrogate operation service quality evaluation result input by the customer (S231).

For example, when the user of the customer terminal 10 evaluates the surrogate operation quality of service as the first level, the control server 40 indicates that the surrogate operation service application is performed by the user of the customer terminal 10 at 1:30 am on Monday. If you applied for a surrogate driving service within the range of 1-10km between Seoul and the metropolitan area in one minute, as shown in Table 2, you can determine the surrogate driving service fee as the base rate of \ 17,000 plus the service tip \ 6,000. have.

On the other hand, if the control server 40 does not evaluate the surrogate operation quality of service for a predetermined time for the surrogate operation service quality evaluation time (for example, 3 minutes), the preset surrogate operation quality of service (for example, Second class).

For example, the control server 40 is because the proxy driving service application content when the user of the customer terminal 10 applied for the surrogate operation service within the range of 1-10km between Seoul and metropolitan area at 1:30 am on Monday, As shown in Table 2, the surrogate service fee can be determined by the base fee of $ 17,000 plus the second class of service tips of $ 5,000.

Subsequently, as shown in FIG. 5C, the control server 40 creates a surrogate operation fee receipt in which the service tip determined by the customer is added to the predetermined surrogate operation base rate to the customer terminal 10 and the surrogate operation terminal 20. Each transmits (S233).

For example, the control server 40 generates a receipt determined as a proxy driving fee \ 25,000 plus a service tip \ 6,000 plus a service tip \ 6,000, and transmits the receipt to the customer terminal 10 and the proxy driving terminal 20, respectively.

Accordingly, when the vehicle arrives at the destination, the user of the customer terminal 10 pays the proxy driver a surrogate operation fee including a service tip determined by the customer to the surrogate operation basic rate, and the payment method is cash, card, mobile phone payment. Any payment method used in the related industry such as may be used.

The surrogate article may be able to divide the revenue generated by providing the surrogate operation service according to the contract content in advance contracted with the surrogate operation service operator operating the control server 40 (S235).

Meanwhile, in the first preferred embodiment of the present invention, the service quality of each agent and the service usage manner of the customer may be evaluated and reflected in the proxy driving service.

For example, the control server 40 monitors the surrogate operation departure time and arrival time, when the user of the surrogate article terminal 20 transmits the arrival completion message to the destination using the surrogate operation service app, the surrogate operation service The customer manner evaluation message for the user of the customer terminal 10 used may be transmitted to the corresponding agency article terminal 20, and the agency article terminal 20 may touch the screen screen or select a specific button according to the customer manner evaluation message. In this way, the customer manners are evaluated in a multiple-choice manner, and the evaluation results are transmitted to the control server 30.

Here, the customer manner evaluation message is composed of three levels of customer manner: very good, good, and normal, and the evaluation result is selected by the user of the customer terminal touching the screen of the terminal or pressing a preset button. May be transmitted to the control server 40.

Subsequently, the control server 40 may manage the evaluation result of the customer manner of each customer terminal stored in the database 42 according to the customer manner evaluation result.

Accordingly, the control server 40 uses the entire surrogate operation service in which the customer manner of each customer terminal stored in the database 42 is below a reference level (eg, the lowest grade) for a preset period (eg, monthly). If it is determined that more than 50% of the case), when applying for the surrogate operation service customer manner information can also be controlled to be displayed in the form of letters or icons.

For example, at the step S221 of transmitting the surrogate operation service application information including the departure and destination information and the surrogate operation fee to the surrogate article terminal 20, the customer manner information may also be transmitted, and the surrogate articles provide surrogate operation services. It may also be a disadvantage to consult customer manner information or to avoid surrogate operation.

In addition, the control server 40 evaluates the surrogate operation service quality evaluation result of each surrogate article stored in the database 42 in a predetermined period unit (for example, monthly unit), so that the surrogate operation service quality of the surrogate article is increased. If it is determined that it is below the threshold (for example, the lowest grade is more than 50% of the total number of surrogate service offerings), then the surrogate operation quality assessment list may not only be given a penalty to increase the deduction from the surrogate operation fee, or it may be removed from the member if necessary. By sending the to the corresponding agency article, the surrogate driver can check the surrogate operation quality level of his service and use it as an educational material for continuous correction.

In the second preferred embodiment of the present invention described above, when the user of the customer terminal 10 applies for the surrogate operation service with the surrogate operation service application content using the surrogate operation service app, the control server 40 surrogate operation The service application information is determined, the corresponding driving fee list is selected from the surrogate driving fee table including the plurality of service tips stored in the database 42, and the corresponding surrogate driving fee and the range of the service tip are determined from the selected surrogate driving fee table. Subsequently, the surrogate operation service application information including the surrogate operation fee and the service tip range is first transmitted to a plurality of surrogate article terminal groups, and the surrogate operation fee and the service tip range when a specific surrogate article approves the surrogate operation service. Method of receiving the approval by transmitting the surrogate operation service application information containing the customer terminal (10) The.

As described above, the best embodiment has been disclosed in the drawings and the specification. Although specific terms have been used herein, they are used only for the purpose of describing the present invention and are not intended to limit the scope of the invention as defined in the meaning or claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

10: customer terminal
20: proxy article terminal
30: wired and wireless communication network
40: control server
42: database

Claims (12)

At least one customer terminal for applying for a surrogate operation service, approving or rejecting a surrogate operation service fee, and evaluating a surrogate operation service quality using a surrogate operation service app provided by a surrogate operation service operator;
At least one proxy driver terminal for receiving proxy driving service application information, using the proxy driving service app, approving or rejecting a proxy driving service, or evaluating customer manners using the proxy driving service;
A wired and wireless communication network that enables wired and wireless data communication between the at least one customer terminal and an agent article terminal;
Data communication is possible between the at least one customer terminal and the agency driver terminal through the wired or wireless communication network, and the proxy operation service request information transmitted from any customer terminal is determined to include a plurality of service tips stored in advance. Select the appropriate surrogate operation fee table from the surrogate operation fee table, and determine the range of the applicable surrogate operation fee and service tips in the selected surrogate operation fee table, and the above-mentioned arrival time of the arrival time of the preset destination to the customer terminal receiving the surrogate operation service Transmitting the surrogate operation service quality evaluation message of the surrogate driver, and differentially determining the surrogate operation service tip according to the surrogate operation service evaluation result determined and transmitted by the customer terminal; and after the surrogate operation service is terminated, Customer using the surrogate operation service A control server which transmits a customer manner evaluation message for a user of a terminal to the agent article terminal, and manages a proxy driving service usage manner for each customer reflecting the evaluation result transmitted from the agent article terminal;
The control server determines the surrogate operation service application information transmitted from the customer terminal in order to differentially determine the surrogate operation service tip, and selects a specific surrogate operation rate table from a surrogate operation rate table including a plurality of stored service tips in advance. If you choose,
If it is determined that the departure date included in the proxy driving service application information input by the customer terminal is a weekday general fare application time zone, and it is determined that it is a weekday general fare application time zone, the surrogate operation fare is the lowest class 1 surrogate operation fee table. Apply;
If it is determined that it is not the case of the weekday regular rate application time, and it is determined that it is the weekday premium rate application time, and is determined to be the case of the weekday premium rate application time, the second class is relatively expensive than the first class surrogate operation fee table. Apply a surrogate driving fee table;
If it is determined that the weekday surcharge fee is not applied, it is determined that it is the time zone for the weekend and holiday general rate, and if it is determined that it is the timezone for the weekend and holiday general rate, it is relatively more expensive than the first class surrogate driving fee table. Apply a second-class surrogate fee table;
If it is determined that the weekend and holidays are not in the general rate of application period, it is determined that the weekend and holiday surcharge rate is applied time period, characterized in that to apply a third-class proxy operation rate table that is relatively expensive than the second-class proxy operation rate table A surrogate operation fee determination system that includes a surrogate operation service tip.
delete delete delete The method of claim 1,
When the control server does not evaluate the surrogate operation quality of service for a predetermined surrogate operation service quality evaluation time in the customer terminal, the surrogate operation service tip is characterized in that it automatically determines to a predetermined surrogate operation service quality grade Surrogate service fee determination system.
delete delete In at least one customer terminal and surrogate article terminal in the surrogate operation service operating system connected to the control server that provides the surrogate operation service (Apps.) Through the wired, wireless communication network,
The customer terminal applying for a surrogate operation service using the surrogate operation service app;
The control server transmitting the proxy driving service application information to at least one proxy driver terminal according to a preset priority, and executing the proxy driving service until a specific proxy driver terminal approves the proxy driving service;
Transmitting, by the control server, a proxy service quality evaluation message of the proxy driver to the customer terminal before an arrival time of a preset destination;
The client terminal evaluating the surrogate operation service according to the surrogate operation service quality evaluation message and transmitting the evaluation result to the control server;
The control server differentially determining the surrogate operation service tip according to the surrogate operation service evaluation result;
After the proxy driving service is terminated, the control server transmitting a customer manner evaluation message for the user of the customer terminal using the proxy driving service to the proxy driver terminal;
The control server managing a proxy driving service usage manner for each customer reflecting the customer manner evaluation result transmitted from the proxy article terminal;
The step of differentially determining the proxy driving service tip,
If it is determined that the departure date included in the proxy driving service application information input by the customer terminal is a weekday general fare application time zone, and it is determined that it is a weekday general fare application time period, Applying;
If it is determined that it is not the case of the weekday regular rate application time, and it is determined that it is the weekday premium rate application time, and is determined to be the case of the weekday premium rate application time, the second class is relatively expensive than the first class surrogate operation fee table. Applying a surrogate driving fee table;
If it is determined that the weekday surcharge fee is not applied, it is determined that it is the time zone for the weekend and holiday general rate, and if it is determined that it is the timezone for the weekend and holiday general rate, it is relatively more expensive than the first class surrogate driving fee table. Applying a second level surrogate operation fee table;
If it is determined that the weekend and holiday general rate is not applied, determining that the weekend and holiday premium rate is applicable, and applying a third-class proxy driving rate table that is relatively more expensive than the second-class proxy driving rate table; Proxy service charge determination method comprising a surrogate operation service tip comprising a.
delete delete The method of claim 8,
When the control server does not evaluate the surrogate operation quality of service for a predetermined surrogate operation service quality evaluation time in the customer terminal, the surrogate operation service tip is characterized in that it automatically determines to a predetermined surrogate operation service quality grade To determine the cost of a surrogate service
delete

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