KR102025731B1 - Apparatus, system and method for remote recovering personal computer - Google Patents

Abstract

The present invention relates to a remote recovery configuration device, a remote recovery system and a remote recovery method of a PC, and more particularly, to install a customized Windows PE image including a remote connection and remote recovery configuration device through a boot manager to perform PC recovery. This enables users without knowledge of computers and networks to easily support the problem online even if they can't boot PCs, greatly reducing maintenance costs for PC vendors and adding customized Windows PE images to PCs. After configuring the system on a different partition from the installed operating system, perform remote access through the on-screen remote access user interface to immediately support PC recovery, and support PC recovery service including recovery and restoration of the operating system and data without conflicting with the current operating system. Makes it easy to tighten As a result, the PC repair service can be supported in a short time, which doubles the convenience of maintenance.

Description

Remote Recovery Configuration Device, Remote Recovery System, and Remote Recovery Method for PCs {APPARATUS, SYSTEM AND METHOD FOR REMOTE RECOVERING PERSONAL COMPUTER}

The present invention relates to a remote recovery configuration device, system and method, in particular to the maintenance request of the PC caused by a problem such as a virus or hardware to remotely control the PC on-line so that the problem can be repaired normally A remote recovery configuration device, a remote recovery system and a remote recovery method of a PC.

Typically, a personal computer vendor or manufacturer provides a consumer with a quality warranty of one year or more while selling the PC.

Any repairs or maintenance of PCs that occur during this warranty period will be handled by the PC vendor or the maintenance company operated or commissioned by the manufacturer.

At this time, consumers who are not familiar with the failures or problems that occur in the computer immediately call a maintenance company and request a business trip service even if a minor problem occurs due to a virus or a hardware defect.

Such a business service basically takes the travel time of the maintenance personnel to the destination, the determination of the failure, and the processing time according to the resolution of the symptoms. come.

In order to solve this problem, a conventional PC vendor or manufacturer embeds a backup image capable of completely restoring the operating system on the PC's hard disk, and then restores it by selecting it from the Booting Menu. Configured to be sold to sell.

However, this is a method of recovering a PC after initializing the entire hard disk or installing a new operating system. In addition, only minor problems need to be corrected. It took a very long time, adding to the hassle of consumers.

In addition, after setting the restore point in the operating system, if a problem or error occurs, it also provides the option to return to the state at that point.However, consumers who are not familiar with the computer are not used to setting up and restoring themselves. There were many cases.

In addition, the restoration service is not a perfect solution for the problems caused by the cumulative defects of the hardware itself, and there is a problem that the user data or programs after the recently set restoration time are lost, which is not effective.

On the other hand, in order to compensate for this, after installing and selling the remote recovery support program on the PC to sell, if a problem occurs, the consumer starts the remote recovery support program to connect with the counselor, and the counselor remotely issues the problem with the PC. The findings and corrective measures were also used.

However, this method also allows consumers to easily support remote recovery in the case of a PC that cannot be booted due to a problem of the operating system itself or the hard disk in which the operating system is continuously used, or a remote connection is not possible due to an error in the network connection. There was a problem that could not be received.

In particular, the conventional method of re-installing the Windows operating system or restoring the Windows operating system after booting using Windows PE is not automated. Therefore, it takes a lot of time to configure and install the Windows operating system after the installation of Windows PE. There is a case that there is no driver, etc. There was a lot of difficulty for the inexperienced computer to complete it.

Korean Unexamined Patent No. 2011-0080583

An object of the embodiments of the present invention to solve the above-mentioned problems is to install a customized Windows PE image, including a remote access and remote recovery configuration device, through a boot manager to support PC recovery, thereby helping users without computer and network knowledge. It is to provide a remote recovery configuration device, a remote recovery system and a remote recovery method of a PC so that even if the PC that is not bootable can easily support the problem online.

Another object of the embodiments of the present invention to solve the above problems is to configure a customized Windows PE image on a partition different from the operating system pre-installed on the PC, and then perform remote access through the remote access user interface on the screen to immediately support PC recovery. It provides a remote recovery configuration device, a remote recovery system, and a remote recovery method of a PC so that the PC recovery service including recovery and restoration of the operating system and data can be supported without conflicting with the current operating system.

Remote recovery method of a remote recovery system of a PC according to an embodiment of the present invention for achieving the above object includes a remote recovery configuration device comprising a remote access program and a recovery program configured to perform the diagnosis, recovery of the PC Copying a customized Windows PE image to a specific partition, modifying or creating a boot manager such that the remote recovery configuration device utilizes the Windows PE image as an operating system, and the remote recovery configuration device uses the boot manager to Booting to a Windows PE image to execute an installed remote access program, wherein the remote recovery configuration device performs remote access to a preset address through a network driver included in the Windows PE image, and supports recovery Server remotely replicates Receiving a connection request of a component device to connect to the PC and remotely controlling the PC connected by the recovery support server with an operation command, and executing the operation command or the recovery command of the recovery program to execute the state of the PC. Diagnosing or repairing the PC.

The remote recovery method may further include identifying, by the recovery support server, the PC with information including at least one of identification information recognized by a user through an IP, a MAC address, and a phone call of the PC.

Alternatively, the remote recovery method may further include the recovery support server supporting the connection between the remote access program of the PC and the terminal of the counselor.

Alternatively, the remote recovery method may further include the step of updating the corresponding program of the PC when the recovery support server checks one or more versions of the remote access program and the recovery program of the PC and the versions are different.

Remote recovery configuration apparatus according to another embodiment of the present invention for achieving the above object is a remote access program and the PC configured to perform a remote connection to a preset recovery support server by supporting a network driver according to the hardware configuration of the PC A Windows PE unit that is customized including a recovery program configured to perform diagnosis and recovery of the image, and includes a Windows PE configured to copy an image to a partition different from a partition in which an operating system pre-installed on the PC is installed. Access to the recovery support server through a boot manager revision that modifies or creates a boot manager to enable booting to the customized image of the Windows PE and the remote access program included in the Windows PE image and automatically executed upon booting Remote folding It includes the inner part.

The Windows PE unit supports a method of automatically distributing an IP to be used by a DHCP server to automatically set up a network.

Remote recovery system according to another embodiment of the present invention for achieving the above object is a remote access program configured to perform a remote connection to a preset address by supporting a network driver according to the hardware configuration of the PC and the diagnosis of the PC And a Windows PE configured to copy an image to a partition different from the partition in which the operating system pre-installed on the PC is installed, including a recovery program configured to perform a recovery, and separately from the pre-installed operating system, Modifying or creating a boot manager to boot from the image, and the remote recovery configuration device and the remote access program to access the recovery support server through the remote access program included in the Windows PE image and automatically executed upon booting.Receives a request to connect to the PC, remotely control the PC connected with the operation command, and executes the operation command or the recovery command of the recovery program to diagnose the state of the PC or recover the PC Includes support server.

The recovery support server preferably identifies the PC with information including at least one of identification information recognized by the user through an IP, a MAC address, and a phone call of the PC.

The recovery support server preferably supports the connection between the remote access program of the PC and the terminal of the counselor.

The recovery support server may check one or more versions of the remote access program and the recovery program of the PC and update the corresponding program if the versions are different.

The remote recovery configuration device, the remote recovery system, and the remote recovery method of a PC according to an embodiment of the present invention support a PC recovery by installing a customized Windows PE image including a remote access and remote recovery configuration device through a boot manager. And even if a user who does not have knowledge of the network can be easily supported on-line even if the PC is not bootable, there is an effect of significantly reducing the maintenance cost of the PC vendor.

The remote recovery configuration device, the remote recovery system, and the remote recovery method of the PC according to an embodiment of the present invention configure a customized Windows PE image on a partition different from the operating system pre-installed on the PC, and then perform remote access through a remote access user interface on the screen. By supporting PC recovery immediately, you can be supported by PC recovery service including recovery and restoration of operating system and data without conflicting with the operating system you are currently using. It has the effect of doubling the convenience of.

1 is an exemplary view of a remote recovery system of a PC (user terminal) according to an embodiment of the present invention.
2 is a block diagram of a PC according to an embodiment of the present invention.
3 is a block diagram of a recovery support server according to an embodiment of the present invention.
4 is a flow chart of a remote recovery method of a PC according to an embodiment of the present invention.
5 to 10 are diagrams showing the installation of the device for remote recovery configuration of a PC according to an embodiment of the present invention.
11 to 17 are diagrams showing the execution of the device for remote recovery configuration of a PC according to an embodiment of the present invention.

The present invention as described above will be described in detail with reference to the accompanying drawings and embodiments.

1 is an exemplary diagram of a remote recovery system of a PC (user terminal) according to an embodiment of the present invention, Figure 4 is a flow chart of a remote recovery method of a PC according to an embodiment of the present invention.

1 and 4, in the remote recovery method of the PC remote recovery system according to an embodiment of the present invention, the remote recovery configuration device 140 is configured to perform a remote access program and diagnosis and recovery of the PC. Copying the customized Windows PE image including a program to a specific partition (S10), modifying or creating a boot manager to utilize the Windows PE image as an operating system by the remote recovery configuration device 140 (S20). In step S30, the remote recovery configuration device 140 boots into the Windows PE image through the boot manager and executes the installed remote access program. The remote recovery configuration device 140 is included in the Windows PE image. Performing a remote access to a preset address by the remote access program through a network driver (S30), and supporting recovery The server 200 receives a connection request of the remote recovery configuration device to access the PC (S30) and the recovery support server 200 remotely controls the PC 100 connected to the operation command, Diagnosing the state of the PC 100 or restoring the PC by executing the operation command or the repair command of the recovery program (S40, S50, S60).

As a preferred embodiment, when the user requests (2) the remote recovery support to the recovery support server 200 by driving (1) the remote recovery configuration device 140 as shown in Figure 1 the recovery support server 200 Approve the request and make a remote connection (3).

The recovery support server 200 connects the PC 100 requesting the remote recovery support to the counselor's terminal to perform remote recovery (4), and when the recovery is completed, the PC 100 can be normally restarted (5). have.

The Windows PE (Microsoft Windows Preinstallation Environment) is a Windows pre-installation tool provided by Microsoft, including partitions, automatic installation of Windows, backup and recovery of NTFS file system, including components necessary to run Windows. The minimum configuration required to run the PC is so small that the installation time is very small.

The remote recovery configuration device 140 is customized to include a remote access program and a recovery program configured to perform diagnosis and recovery of the PC 100, and a partition different from a partition in which an operating system pre-installed in the PC 100 is installed. It is preferable to have the Windows PE installed in the.

The remote recovery method is configured to support PC recovery by installing a customized Windows PE image including a remote access and recovery program through the boot manager, so that a user who does not have knowledge of the computer and the network cannot boot the PC. Can be easily supported online, greatly reducing the maintenance costs of the PC vendor.

In addition, the customized Windows PE image is configured to immediately support the recovery of the PC 100 by performing remote access through a remote access user interface on the screen after configuring the partition different from the operating system pre-installed on the PC 100. Since PC recovery service including recovery and restoration of operating system and data can be supported without crashing the operating system, PC repair service can be supported in a short time by simple operation, which can double maintenance convenience.

On the other hand, as a preferred embodiment of the remote access program, the remote access program is implemented in a client-server manner, a client program is installed on the user's PC 100 and a server program is installed on the recovery support server 200, The counselor connects to the customer's PC 100 through a web browser and, if necessary, reconnects to the PC 100 even when the PC 100 is rebooted or reconnected to support continuous remote recovery.

In addition, the remote recovery method may further include the step of the recovery support server 200 supports the connection of the remote access program of the PC 100 and the counselor terminal, a preferred embodiment, the remote It is desirable to include a function for distributing requests from multiple PCs to the counselor terminal so that the access program can simultaneously support a large number of customers.

The recovery program can remotely diagnose the failure of the PC 100 connected through the remote access program and solve the problem in real time, remote screen sharing and control, message transmission, text chat, voice chat, virus in the PC, Diagnostic scans and repairs of malware, online file storage, hardware scans and repairs, whiteboard functionality, and remote printing are possible.

The remote access program and the recovery program may use the functions of a product commercially available as a single program, such as RSupport's RemoteHelp. In a preferred embodiment, the remote access program and the recovery program may be a remote recovery configuration device. The unit 140 may be integrated into the image of the Windows PE and configured to be installed as a component when the user installs the image of the Windows PE.

The remote recovery method may further include the step of identifying, by the recovery support server 200, the PC with information including at least one of identification information recognized by the user through an IP, a Mac address, and a phone call of the PC. have.

As the identification information, a user may use an access number provided by an agent through a telephone call with an agent, and as the information, an e-mail address, a resident number, and a phone number of the user preset in the recovery support server 200 as the information. Etc., the PC 100 may be checked.

The recovery support server 200 checks one or more versions of the remote access program and the recovery program of the PC 100 when the PC 100 is connected, and if the versions are different, the corresponding program of the PC 100. It is desirable to update.

2 is a block diagram of a PC 100 according to an embodiment of the present invention, and FIG. 3 is a block diagram of a recovery support server 200 according to an embodiment of the present invention.

2 and 3, the remote recovery configuration device 140 of the PC 100 according to an embodiment of the present invention supports a network driver according to a hardware configuration of the PC 100 to support a preset recovery support server ( A partition 120 including a remote access program configured to perform remote access to the PC 200 and a recovery program configured to perform diagnosis and recovery of the PC 100, and having an operating system pre-installed on the PC 100; A Windows PE unit 114 having a Windows PE configured to copy an image to another partition 110, and a boot manager that creates or modifies a boot manager to be bootable with a customized image of the Windows PE, separately from the pre-installed operating system. Correction 132, the recovery support through the remote access program included in the Windows PE image and automatically executed upon booting A remote control unit 113 connected to the server 200, a remote control unit 131 remotely controlled by an operation command from the connected recovery support server 200, and an operation command from the recovery support server 200, or And a terminal recovery unit 111 for recovering the PC 100 through a recovery command of the recovery program.

In FIG. 2, the components of the remote recovery configuration apparatus 140 are illustrated in separate configurations for convenience of description, but as described above, the functions of the components are included in the detailed configuration of the customized Windows PE and installed. It is preferable.

The remote control unit 131 may be installed to enable remote support even when the pre-installed operating system is operating normally, and may be executed during the operation of the pre-installed operating system. The remote controller 131 may be included in the configuration of the Windows PE unit 114. Even if an error or the operating system can not operate normally, it can be configured to operate newly installed.

The Windows PE unit 114 may be configured to automatically set network settings by supporting a method of automatically distributing an IP to be used by a DHCP server, but a user who supports a network manager for setting a fixed IP or wireless connection. You can also provide an interface.

As described above, the Windows PE unit 114 is already configured for a recovery image of the PC, which is different from the partition 120 where the OS unit 123 including the pre-installed operating system is installed. It can be installed on the partition by default.), So that it can be easily installed even if the booting error occurs in the existing operating system.

Through this, even the PC 100 that is not bootable can be started in a state capable of supporting remote recovery, so that the user data unit 122 including the user data being used or the user program unit 121 including the user program can be started. Easy diagnosis and recovery are possible.

On the other hand, in another preferred embodiment, the remote recovery system of a PC according to an embodiment of the present invention supports a network driver according to the hardware configuration of the PC 100 to perform a remote access program configured to perform remote access to a predetermined address and A Windows PE, which is customized by including a recovery program configured to perform diagnosis and recovery of the PC 100 and configured to copy an image to a partition 120 and another partition 110 in which an operating system pre-installed on the PC 100 is installed. And a boot manager configured to boot from the customized image of the Windows PE, bootable to the Windows PE, separately from the pre-installed operating system, and to be bootable into the Windows PE. Remote access to the recovery support server 200 through an access program A remote control unit 220 for receiving a connection request of the recovery configuration device 140 and the remote access program and connecting to the PC 100, and remotely controlling the PC 100 connected by an operation command, and the operation command Or a terminal state checking unit 240 for diagnosing the state of the PC 100 by executing a repair command of the repair program, and a repair for restoring the PC 100 by executing the operation command or a repair command of the repair program. The recovery support server 200 includes a support unit 230.

In this case, the recovery support server 200 confirms the PC 100 with information including one or more of the identification information recognized by the user through the IP, MAC address, telephone call of the PC 100 It is preferable to further provide 210.

In addition, the recovery support server 200 may further include a counselor connection unit 250 that supports the connection between the remote access program of the PC 100 and a counselor's terminal.

The recovery support server 200 preferably includes an update information unit 260 which checks one or more versions of the remote access program and the recovery program of the PC 100 and updates a corresponding program when the versions are different. The remote recovery configuration device 140 preferably includes an update confirmation unit 112 for transmitting update confirmation information and receiving update data from the recovery support server 200 to update the corresponding program.

5 to 10 is a diagram illustrating the installation of the remote recovery configuration device 140 of the PC according to an embodiment of the present invention.

Referring to FIG. 5, the remote recovery configuration device 140 is a program for remotely supporting a non-bootable PC 100 or maintaining and restoring the PC 100. The maintenance of the PC 100 may be performed by performing a check or system restoration.

The user executes the installation by executing an image of the remote recovery configuration apparatus stored in a removable medium such as USB or the hard disk of the PC 100.

In the present embodiment, as described above, the remote recovery configuration device 140 is made of an image of a customized Windows PE. When the user executes the Windows PE image, the IT & CC Recovery Tools program as shown on the first screen is executed. Can be configured.

6 and 7, the remote recovery configuration device 140 automatically detects and confirms the current version of Windows and adds it to the boot menu after installing the boot manager if necessary.

8 and 9, a user using an existing operating system (for example, Windows XP 32bit as shown in FIG. 8) may install the remote recovery configuration device 140 (IT & CC Recovery Tools) to install the existing operating system ( It automatically detects Windows 2000, 2003, xp, vista, Windows7, and Windows 2008) and automatically installs Microsoft's BootManager to ensure smooth booting and operation on almost any PC with the Windows operating system. Possible to install and operate without conflict with existing environment.

When a user presses ENTER to select the IT & CC Recovery Tools 140 as an operating system to start from the boot manager, the PC 100 starts the remote recovery configuration device to start installation as shown in FIG. 9. After installation, it is driven by this.

Referring to FIG. 10, it is preferable to configure the remote recovery configuration apparatus 140 so as to enable remote support regardless of hardware of the PC 100 by embedding various types of network drivers.

As described above, the remote recovery configuration device 140 basically supports a method of automatically distributing IP, which is a universally used method, from a DHCP server, and provides a fixed IP or wireless connection in case IP automatic configuration fails. You can even embed a network manager for your system.

According to a preferred embodiment, the remote recovery configuration device 140 automatically detects a wired LAN card or a wireless LAN card before running and installs and operates a driver, and the user network environment can be set to a dynamic IP by a DHCP server. Then, DHCP client is assigned an IP and configures the environment where the Internet is available.

Alternatively, when the PC 100 is only capable of wireless LAN, the user can select a wireless network and access a network key input by a user so that the PC 100 can access the wireless LAN as a network manager embedded in the remote recovery configuration device 140. do.

As described above with reference to FIGS. 5 to 10, the remote recovery configuration device and the remote recovery system include a remote access and remote recovery configuration device to install a customized Windows PE image through a boot manager to support PC recovery. Users without network knowledge can easily support the problem online even with a PC that is not bootable, which can significantly reduce maintenance costs for PC vendors.

11 to 17 are diagrams illustrating execution of a device for remote recovery configuration of a PC according to an embodiment of the present invention.

Referring to FIGS. 11 and 12, the remote recovery configuration device 140 displays a message indicating that the remote assistance preparation is being prepared after installation, and is largely configured on the screen to facilitate selection of a remote support request menu. It is desirable that even a novice user who does not have an easy connection.

In a preferred embodiment, when the user selects the remote support request in FIG. 11, the remote access unit 113 is driven to connect to the recovery support server 200.

In this case, as a method for identifying the PC 100 requesting access, the user of the PC 100 calls the phone number on the screen, requests an access number, and displays the access number presented by the counselor who received the call. Enter the fields as shown below to perform the access and authentication process.

As illustrated in FIG. 13, when the access and authentication procedure is completed, the remote recovery configuration apparatus 140 may identify a portion of the program that needs to be updated and update the corresponding program.

When the update procedure is completed, as shown in FIG. 14, the PC 100 enters the customized Windows PE environment, and the screen can be controlled by a counselor.

For example, a connected agent may remotely perform backup, recovery, restoration of previous or operating system data, inspection of computer hardware, etc. using the on-screen operation or installed diagnostic and recovery program for the PC 100. It can be carried out.

To this end, as shown in Figure 15 and 16, the remote recovery configuration device 140 is a hardware scan, virus scan, bad sector diagnosis, recovery, malware scan, computer component scan, registry scan, backup program, operating system installation program, It is desirable to have a recovery program that includes one or more of data backup, recovery, transfer, computer hardware check, and driver check.

In addition, as illustrated in FIG. 17, a counselor who is connected and remotely controls the PC 100 may solve the problem by directly examining a file or the like of the PC 100 or performing an operation command.

As such, the remote recovery configuration device and the remote recovery system have the advantage of lowering the visit rate of the PC maintenance personnel in the maintenance of the sold PC and recovering in a short time.

Realistically, when a PC vendor or manufacturer who fixes PC maintenance issues visits your home and solves the PC's problem, the PC malfunctions due to a simple virus or malware or fails to boot, or a simple hardware error. Is most of them.

However, ordinary PC users can't fix these simple measures, so they often ask for the maintenance personnel of the PC at home, even if it is free or paid. In the case of, the labor cost of the maintenance personnel was a burden.

On the other hand, using the remote recovery configuration device 140 according to an embodiment of the present invention to build a simple environment, Internet-enabled environment and remote support is possible to recover remote support through wired and wireless network and telephone consultation Maintenance is possible with a small number of personnel and low management costs.

In addition, when providing a PC recovery method to the user by using a conventional boot CD or a restore program, the image is too large, the restore time or the installation time is very long, or the installation process is complicated, so that an inexperienced person can easily recover. It was not easy to do.

On the other hand, the remote recovery configuration device 140 can be easily and quickly entered into the Windows operating environment by a simple installation operation, even by requesting the remote support, the remote recovery support and its recovery procedure is very simplified and convenient There is this.

As described above with reference to FIGS. 11 to 17, the remote recovery configuration device 140 configures the customized Windows PE image on a partition different from the operating system pre-installed on the PC and performs remote access through the remote access user interface on the screen. Support PC recovery immediately and receive PC recovery service including recovery and restoration of operating system and data without conflicting with the operating system you are currently using. Double more.

In the above described and illustrated with respect to preferred embodiments according to the present invention. However, the present invention is not limited to the above-described embodiments, and various modifications can be made by any person having ordinary skill in the art without departing from the gist of the present invention attached to the claims. .

100: PC (user terminal) 110: A partition
111: terminal recovery unit 112: update confirmation unit
113: remote connection 114: Windows PE
120: partition B 121: user program part
122: user data portion 123: operating system portion
131: remote control 132: boot manager correction
140: remote recovery configuration device 200: recovery support server
210: terminal confirmation unit 220: remote control unit
230: recovery support unit 240: terminal state check unit
250: agent connection unit 260: update information unit

Claims (10)

In the remote recovery method of the remote recovery system of the PC,
a) copying the customized Windows PE image to a specific partition, including a remote access configuration device and a recovery program configured to perform diagnosis and recovery of the PC;
b) modifying or creating a boot manager to use the Windows PE image as an operating system by automatically detecting the version of Windows currently in use by the remote recovery configuration device and adding it to a boot menu;
c) if the remote recovery configuration device is selected in a boot menu after starting the PC for remote recovery, the remote recovery configuration device booting the Windows PE image through the boot manager to execute an installed remote access program;
d) the remote recovery configuration device performing a remote connection to a preset recovery support server address by the remote access program through a network driver included in the customized Windows PE image;
e) accessing the PC after confirming the PC by performing a connection and authentication procedure when the access number received from the counselor is input through the consultation number exposed on the screen of the PC; And
f) remotely controlling the PC to which the recovery support server is connected with an operation command, and executing the operation command or the recovery command of the recovery program to diagnose the state of the PC or recover the PC; How to remotely recover your PC.
delete The method of claim 1,
i) supporting the connection between the remote access program of the PC and the terminal of the counselor by the recovery support server;
The method of claim 1,
j) checking, by the recovery support server, one or more versions of the remote access program and the recovery program of the PC and updating a corresponding program of the PC if the versions are different.
A customized operating system including a remote access program configured to perform remote access to a preset recovery support server by supporting a network driver according to the hardware configuration of the PC, and a recovery program configured to perform diagnosis and recovery of the PC. A Windows PE unit having a Windows PE configured to copy an image to a partition different from the installed partition;
Automatically detects the version of Windows you are currently using, and adds it to the boot menu after modifying or creating a boot manager to boot from the customized image of the Windows PE, separately from the pre-installed operating system. And after the remote recovery configuration device is selected in a boot menu, the boot manager executor prepares to execute the included remote access program through customization by booting into the Windows PE unit through the boot manager; and
Access to the recovery support server through the remote access program that is included in the Windows PE image and automatically executed with booting, and exposes the counseling number on the screen of the PC, and the access number received from the counselor through the counseling number And a remote access unit for receiving and transferring the recovery support server for access and authentication, and connecting to the recovery support server for access through authentication.
The method of claim 5, wherein the windows PE portion
A device for remote recovery configuration of a PC, which supports automatic distribution of IPs used by a DHCP server to automatically set network settings.
Supports the network driver according to the hardware configuration of the PC, including a remote access program configured to perform remote access to a preset address and a recovery program configured to perform diagnosis and recovery of the PC. Windows PE, which consists of copying an image to a partition and another partition, automatically detects the current version of Windows and modifies the boot manager to boot from the customized image of the Windows PE, separately from the pre-installed operating system. After creating and adding to the boot menu, starting the PC for remote recovery, and then modifying or adding the Windows PE image boot menu selected in the boot menu, booting the Windows PE image through the boot manager and booting the Windows PE image Pho within Access to the recovery support server through the remote access program that is automatically executed with booting, and exposes the counseling number on the screen of the PC and receives the access number received from the counselor through the counseling number to the recovery support server. Remote recovery configuration device for connection and authentication procedures; and
After receiving the access request and access number of the remote access program and proceeding with the access and authentication procedure, if the PC is confirmed, access to the PC, and remotely control the connected PC by the operation command, and the operation command or the recovery And a recovery support server for diagnosing a state of the PC or recovering the PC by executing a recovery command of a program.
The method of claim 7, wherein the recovery support server
A remote recovery system of a PC identifying the PC with information including at least one of identification information recognized by a user through an IP, a Mac address, and a phone call of the PC.
The method of claim 7, wherein the recovery support server
Remote recovery system of the PC that supports the connection of the remote access program of the PC and the terminal of the counselor.
The method of claim 7, wherein the recovery support server
The remote recovery system of the PC to check the version of at least one of the remote access program, the recovery program of the PC and to update the program if the version is different.

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